decision support associate manager Jobs in Giza

decision support associate manager

account manager

ceo executive assistant

customer support executive

marketing manager

customer experience manager

MC Ledger

<div><b>Company Description</b><p><br>
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.</p><p>
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.</p><p><b>
Job Summary:</b></p><p>
The Sr. Performance Executive is responsible for the planning, execution, and optimization of paid advertising campaigns across all major platforms (Meta, X (formerly Twitter), TikTok, Google Ads, etc.). This role requires a deep understanding of digital marketing best practices, a data-driven approach, and a strong focus on achieving measurable results.</p><b><br>
Job Description</b><p><b><br>
Purpose of the job:</b></p><p>
As a Customer Experience Manager (CEM) at Mazeed, you will be the key driver in ensuring the satisfaction, retention, and long-term success of Mazeed&rsquo;s clients across the financial services and SaaS business landscape. Acting as the primary point of contact, you will oversee the entire customer lifecycle, ensuring a seamless and value-driven experience from onboarding to renewal.</p><p>
Your role will involve managing client accounts, conducting regular business reviews and customer visits, and fostering strong, trust-based relationships. You will proactively manage renewals and expansions, ensuring clients continue to realize value while positioning them for sustainable growth. In addition, you will identify opportunities for cross-selling and upselling additional features, services, and products to enrich the customer experience and drive revenue growth.</p><p>
This position requires a strategic and analytical mindset, excellent communication and relationship-building skills, and a proactive approach to solving customer challenges. As the advocate for the customer, you will ensure Mazeed consistently delivers exceptional value across both financial services operations and SaaS subscription models</p><p><b>
Responsibilities:</b></p><p><b>
Client Journey Ownership</b></p><ul><li>
Oversee the entire client lifecycle, ensuring smooth transitions from onboarding to ongoing account management, product utilization, renewals, and offboarding</li></ul><p><b>
Client Advocacy &amp; Feedback</b></p><ul><li>
Act as the client&rsquo;s advocate by gathering data-driven feedback, conducting regular onsite visits, and translating insights into actionable improvements across Operations, Product, Finance, and Technology</li></ul><p><b>
Customer Experience Leadership</b></p><ul><li>
Lead initiatives to enhance the client experience by analyzing feedback, identifying service gaps, resolving product issues and integrations, and implementing strategies that ensure customer satisfaction and retention</li></ul><p><b>
Onboarding &amp; Training</b></p><ul><li>
Deliver standardized onboarding sessions, including training on back-office and SaaS operations, to prepare clients for effective use of Mazeed&rsquo;s financial services and SaaS solutions</li></ul><p><b>
Performance Monitoring &amp; KPIs</b></p><ul><li>
Define, track, and monitor customer experience KPIs (renewal rates, churn %, onboarding SLA, NPS, and expansion revenue), ensuring alignment with financial and SaaS business objectives</li></ul><p><b>
Cross-Functional Collaboration</b></p><ul><li>
Partner with Sales, Operations, Product, and Finance teams to ensure seamless implementation, workflow assurance, and resolution of client requests while identifying cross-sell and up-sell opportunities to drive revenue growth</li></ul><p><b>
Renewals &amp; Client Retention</b></p><ul><li>
Proactively manage contract renewals, collections, and expansion opportunities while handling offboarding with a focus on gathering experience surveys, analyzing root causes, and implementing corrective actions</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor&rsquo;s degree in business or a related field with 5+ years of overall experience, including 3+ years in a managerial role within the SaaS industry</li><li>
Proven track record in customer success, account management, or client-facing roles in SaaS or financial services</li><li>
Proficiency in Microsoft Office, particularly with Excel</li><li>
Strong communication skills, both written and verbal</li><li>
Strong Customer Success skills</li><li>
strong organizational and stress management skills</li><li>
5+ years&rsquo; experience overall with 2 years of experience managing employees</li><li>
Leading team experience</li></ul><br>
<b>
Additional Information</b><p><br>
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.</p><p>
Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.</p></div>

Customer Experience Manager

VodafoneThree

<div></div><div><div><div><div><div>Giza, Egypt</div></div></div></div><div></div><div><div><div><div><div><b><br>
</b></div></div></div></div></div><div><div><div><div><div><div><div><div><b>
Job description</b></div></div></div></div></div><div></div><div><div><div><div><div>
Requisition ID</div><div><b>
267690</b></div></div><div><div>
Date posted</div><div><b>
08/12/2025</b></div></div></div><div><div><div><div><div><div><b>
Join Us</b></div>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><div><b>
Role Purpose:</b></div>
</div><div><p>
The Customer Project Manager has a critical role in leading customer-facing complex end-to-end projects for Vodafone's Enterprise Customers. They are responsible for managing multi-party teams and typically oversee complex IT solutions that aim to transform operations across several countries within a region. The role entails reporting to the Agile Portfolio Lead or working within a program reporting to the Program Manager with a delivery structure.</p><p></p><p><br>
The Customer Project Manager has day-to-day accountability for a project team supporting and leading enterprise customer delivery with a total of up to &euro;1 million TCV annually. They are responsible for setting governance controls for the project and ensuring alignment with corporate, customer, and local standards. They focus on assurance and gate reviews, defining project costs, operational budgets, staffing requirements, project resources, and project risk and change strategy.</p><p></p><p><br>
In addition, the Customer Project Manager is accountable for ensuring that all interrelated projects, dependencies, assumptions, and risks are identified, stakeholder buy-in is achieved, stage plans created, managed, and reported throughout the project's lifecycle. They focus on alignment to Time, Cost, and Quality and ensure that all projects adhere to mandated Vodafone best practice methodology and processes. They engage with and seek improvements to processes at all times and provide leadership and contribution to all Vodafone process and methodology discussions/workshops that affect project management.</p><p></p><p><br>
The Customer Project Manager is responsible for the acceptance into live service, mitigating the impact of risk to both customers and Vodafone's operational business. They contribute and support release planning, facilitate Scrum of Scrums, Program Sync Ups, Roadmap Updates, and shepherd the Communities of Practice.</p></div></div><div><div><div><b>
Key accountabilities and decision ownership for the role include:</b></div>
</div><div><ul><li>Vision, Planning, and Control</li></ul><ul><div><ul><li>
Integrating all project work streams and plans into the overall project plan.</li><li>
Managing and controlling the performance of the project plan and embedding measurable project outcomes and critical success factors into it.</li><li>
Formulating and managing stakeholder communication plans.</li><li>
Planning and managing the people utilization, including recruitment, competency profiles, and development for the duration of the project.</li><li>
Forecasting and managing resource supply and demand throughout the project's lifecycle, including colleagues, technology, and financial resources.</li></ul></div></ul><ul><li>
Organization and Leadership</li></ul><ul><div><ul><li>
Managing the team in successfully delivering the project and balancing priorities.</li><li>
Managing project planning and resourcing processes.</li><li>
Initiating and influencing relationships with and between key stakeholders, both internal and external to the project.</li><li>
Producing a project stakeholder map and conducting analyses to ensure that stakeholder needs are understood and met.</li><li>
Supporting effective business change by building relationships with and between senior strategists, planners, designers, operations business partners, and business change managers.</li><li>
Working to improve relations and provide continuing support to open communications with and between stakeholders.</li></ul></div></ul><ul><li>
Quality Assurance and Reporting:</li></ul><ul><div><ul><li>
Apply quality assurance standards across the project</li><li>
Implement suitable project and project status reporting mechanisms for work streams within the project</li><li>
Ensure timely and accurate reporting of budget, timelines, quality, scope, outcomes, and performance against agreed critical success factors.</li><li>
Maintain accurate financial reports and project document library</li><li>
Produce project level lessons learned and closure reports</li></ul></div></ul><ul><li>
Risk, Issue and Change Management:</li></ul><ul><div><ul><li>
Define the project's risk and change strategy</li><li>
Maintain regular risk management and mitigation planning</li><li>
Ensure stakeholders are fully informed of risks and potential impacts</li><li>
Maintain an effective change management process</li><li>
Review and adjust financial and investment plans in the event of project scope changes</li><li>
Manage, forecast, and report on all project-related budget and expenditure</li></ul></div></ul></div></div><div><div><div><b>
Core Competencies, Knowledge, and Experience:</b></div>
</div><div><ul><div><ul><li>More than 2 years of relevant experience, including management of major complex projects with expertise in ICT fields</li><li>
Actual hand-on experience in Agile project management delivery frameworks</li><li>
Flexible with the ability to maintain effectiveness in a changing environment</li><li>
Leadership and stakeholder engagement skills to create and manage high-performing cross-functional teams to deliver against agreed plans to the customer</li><li>
Able to respond positively and convincingly to constructive challenges from the team and oversee the management of any issues with poor performance</li><li>
Professional and customer-centric with the ability to deliver confident and engaging presentations at the most senior level and provide an interface with other areas of business to ensure departmental knowledge is shared and obtained</li></ul></div></ul></div></div><div><div><div><b>
Must-have Technical / Professional Qualifications:
</b></div></div><div><ul><li>C1 Level German is a must</li><li>
C 1 level English is a plus , B2 level English is a Must</li><li>
Prince 2 Agile or PMP.or PMI-ACP</li><li>
SAFe is a plus</li><li>
Proven experience of concurrently managing multiple delivery customer projects or projects of differing size and complexity to meet business expectations and deliver results.</li><li>
Proven ability to build relationships and influence at all levels internally and externally, including excellent customer facing skills (ability to communicate, effectively, with the customer account teams, in addition to end users and technical persons)</li><li>
Experience in project and project budget management</li><li>
Strong cross-functional working capabilities</li><li>
Excellent interpersonal and communication skills</li><li>
Strong leadership skills with the ability to drive an effective project team</li><li>
Understanding and experience of working in a telecommunications environment</li></ul></div></div><div><div><div>
#VOIS #BeUnrivalled #Createthefuture</div>
</div></div></div></div></div></div><div></div><div><div><b>Insights from previous hires</b></div><div><div><div><b>
Top skills</b></div><div><div><div><b>
Agile</b></div></div><div><div><b>
Communication</b></div></div><div><div><b>
Collaboration</b></div></div><div><div><b>
Business and Commercial Acumen</b></div></div><div><div><b>
Business Partnering</b></div></div><div><div><b>
Analytics</b></div></div><div><div><b>
Legal</b></div></div><div><div><b>
Leadership</b></div></div><div><div><b>
Language</b></div></div><div><div><b>
Information Engineering</b></div></div></div></div><div><div><b>
Previously worked as</b></div><div><div>
1. Project Manager</div><div>
2. Technical Project Manager</div><div>
3. Senior Technical Project Manager</div><div>
4. Senior Project Manager</div><div>
5. Delivery Manager</div></div></div></div></div></div></div></div></div></div>

Customer Delivery Project Manager- German Speaker (VOIS)

Vodafone

<div>
 <strong>
  Join Us
  <br/>
  <br/>
 </strong>
 At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
 <br/>
 <br/>
 <strong>
  Role purpose:
  <br/>
  <br/>
 </strong>
 As a PDS Customer Delivery Project Coordinator , you will be responsible for delivering an exceptional service to our Projects &amp; Customers throughout the Project Circuit Order delivery cycle. This role owns the customer relationship for Project Circuit Order delivery, driving delivery across all internal VBTS teams to ensure Project Circuit orders are planned and provisioned in line with Project &amp; Customer requirements. The role is required to manage Project &amp; Customer expectations ensuring that any changes in order status are clearly understood and communicated.
 <br/>
 <br/>
 <strong>
  Key accountabilities and decision ownership:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Planning &amp; Control
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Proactively supports and manages Project circuit orders within Project Delivery Services through to completion, focussing on meeting Project &amp; Customer expectations
 <br/>
 <br/>
 <ul>
  <li>
   Risk &amp; Issue Management
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Identify and resolve any Project circuit order delivery issues during the delivery lifecycle
 <br/>
 <br/>
 <ul>
  <li>
   Communication
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Builds effective relationships with key stakeholders, supports the project or programme manager in production of regular reports and attending regular customer meetings
 <br/>
 <br/>
 <ul>
  <li>
   Deliver on Time
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Drives delivery teams to achieve target dates for the Project &amp; Customer
 <br/>
 <br/>
 Proactively resolves challenges or escalates for support where required
 <br/>
 <br/>
 Identify the priority when presented with conflicting views, ensuring the circuit order progresses correctly
 <br/>
 <br/>
 <ul>
  <li>
   Cost, Procurement &amp; Human Resources Management
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Ensure that individual time is accurately recorded (on the systems used) against the project and that project forecasts are met.
 <br/>
 <br/>
 Supports the Project Manager in maintaing a tracker of project or programme spend, identifies any potential risks back to the project or programme manager. Managing Purchase Orders and checking the accuracy of supplier invoices against deliverables before authorising payment from a project or Programme
 <br/>
 <br/>
 <strong>
  Core competencies, knowledge and experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Governance &amp; Reporting
  </li>
  <li>
   Support the Project Manager in delivering to time, cost and quality. Provide Project &amp; Customer work in progress (WIP) reports, supporting customer facing calls to provide updates if required
  </li>
  <li>
   Business Skills and Attributes
  </li>
  <li>
   Experience of working in a challenging customer facing role, preferably delivery, with a good understanding of the process &amp; procedures needed to deliver standard services
  </li>
  <li>
   Builds relationships across relevant areas of the business and with external stakeholders
  </li>
  <li>
   Ability to work on you own as part of a team
  </li>
  <li>
   Knowledge of customer environment would be preferable but not mandatory
  </li>
  <li>
   Ability to work across multiple customers and multiple orders at once
  </li>
  <li>
   Excellent written skills and experience of direct customer engagement
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Must have technical skills:
  <br/>
  <br/>
 </strong>
 1-3 years of relevant work experience
 <br/>
 <br/>
 Partner and Supplier Management
 <br/>
 <br/>
 Agile
 <br/>
 <br/>
 Project and Programme Management
 <br/>
 <br/>
 Business and Commercial Acumen
 <br/>
 <br/>
 Complexity Management
 <br/>
 <br/>
 Communication
 <br/>
 <br/>
 Risk Assessment
 <br/>
 <br/>
 Governance and Policy Compliance
 <br/>
 <br/>
 Facilitation
 <br/>
 <br/>
 Data Analytics and Insights
 <br/>
 <br/>
 Collaboration
 <br/>
 <br/>
 Strategy and Vision
 <br/>
 <br/>
 Managing Change
 <br/>
 <br/>
 Customer Centricity
 <br/>
 <br/>
 Issue and Risk Management
 <br/>
 <br/>
 #VOIS #BeUnrivalled#Createthefuture
</div>


Customer Delivery Project Coordinator (VOIS)

<div></div><div><div><div><div><div>Giza, Egypt</div></div></div></div><div></div><div><div><div><div><div><b><br>
</b></div></div></div></div></div><div><div><div><div><div><div><div><div><b>
Job description</b></div></div></div></div></div><div></div><div><div><div><div><div>
Requisition ID</div><div><b>
267693</b></div></div><div><div>
Date posted</div><div><b>
08/12/2025</b></div></div></div><div><div><div><div><div><div><b>
Join Us</b></div>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><div><b>
Role Purpose:</b></div>
</div><div><p>
The Customer Delivery Senior Project Manager is responsible for leading the delivery of large customer-facing projects across multiple domains on behalf of Vodafone's Enterprise Customers. The role involves leading complex multi-party teams and typically encompasses complex and bespoke solutions for Vodafone customers that aim to transform up to two IT solutions within a single project scope, usually across multiple countries within a region. The role reports to the Agile Portfolio Lead or Program Manager, depending on the delivery structure.</p></div></div><div><div><div><b>
Key accountabilities and decision ownership:</b></div>
</div><div><p>
1- Vision, Planning and Control:</p><ul><li>
Communicate the high-level vision for the project's expected outcomes and the customer's desired future state. Design the delivery capability to deliver such a complex project.</li><li>
Create a detailed project plan, using Transformational Flows, identifying the resources required, critical path, and all activities that the business needs to do to prepare for new technical or business components.</li><li>
Manage and control the performance of the project plan.</li><li>
Formulate and manage stakeholder communications plans.</li><li>
Forecast and manage the resource supply and demand throughout the lifecycle of the project, as needed (colleagues, technology, financial).</li></ul><p>
2- Organization and Leadership:</p><ul><li>
Clarify the skills requirements of a project and build a team capable of managing it.</li><li>
Manage the team in the successful delivery of the project.</li><li>
Manage project planning and resourcing processes, balancing priorities.</li><li>
Take on a coaching and mentoring role, motivating others and boosting morale.</li><li>
Be key influences within the customer environment during the lifecycle of the project.</li><li>
Initiate and influence relationships with and between key stakeholders, external and internal.</li><li>
Produce a project stakeholder map, conduct analysis to ensure stakeholder needs are understood and met.</li><li>
Support effective business change by building relationships with and between senior strategists, planners, designers, operations business partners, and business change managers.</li><li>
Have strong hands-on experience with the Tribe/Squad/Chapters/Guilds/Programme manager and understand the key differences in responsibilities for each group.</li></ul><p>
3- Quality Assurance and Reporting:</p><ul><li>
Ensure quality assurance standards are applied across project workstreams.</li><li>
Ensure suitable project status reporting mechanisms are put in place.</li><li>
Produce regular, ad hoc, and exception reports in line with the agreed communications plan.</li><li>
Ensure timely and accurate reporting, covering aspects (Budget, Timelines and Quality) of scope, outputs, and performance against agreed critical success factors, KPIs, and benefits tracking.</li><li>
Maintain accurate financial reports.</li><li>
Maintain a document library for the project and produce project-level Lessons Learned &amp; Closure reports.</li><li>
Have strong hands-on experience with Agile delivery management tools (Jira, Confluence, etc.).</li></ul><p>
4- Risk, Issue, and Change Management:</p><ul><li>
Define the project Risk &amp; Change strategy. Maintain regular risk management and mitigation planning, ensuring all stakeholders are fully informed of risks and potential impacts.</li><li>
Maintain an effective change management process.</li></ul><p>
5- Financial Management &ndash; Benefits, Commercial, Partner &amp; 3rd Party Management:</p><ul><li>
Ensure that strategic outcomes expected by the projects are aligned to benefits realization plan, and that benefits tracking process is in place and managed effectively.</li><li>
In the event of project scope changes materializing, ensure that financial plans are reviewed and adjusted accordingly.</li><li>
Be accountable for managing, forecasting, and reporting on all related budget and expenditure.</li></ul><p>
6- Key performance indicators</p><ul><div><ul><li>
Delivering project expectations and contract obligations &ndash; demonstrating alignment to company Governance &amp; Methodology.</li><li>
Visible and effective stakeholder management &ndash; ensuring the project deliver Vodafone operational acceptance criteria.</li></ul></div></ul></div></div><div><div><div><b>
Core competencies, knowledge and experience :</b></div>
</div><div><ul><li>Experience:</li></ul><ul><li>
Typically, 4 years of relevant experience in end-to-end managing major complex customer projects delivery in the ICT field.</li><li>
Actual hand-on experience in Agile project management delivery frameworks, contributing to and supporting release planning, facilitating Scrum of Scrums, Roadmap Updates, and shepherding the Communities of Practice.</li></ul><ul><li>
Leadership and Stakeholder Engagement:</li></ul><ul><li>
Able to adapt style and apply influencing skills to a range of complex relationships.</li><li>
Maintain relationships at senior levels.</li><li>
Able to respond positively and convincingly to constructive challenge from the team and oversee the management of any issues with poor performance.</li><li>
Create and manage high performing cross-functional teams to deliver against agreed plans to the customer.</li></ul><ul><li>
Professional and Customer Centric:</li></ul><ul><li>
Able to deliver confident and engaging presentations at the most senior level, drawing on a range of communications techniques to adapt to challenging situations and audiences.</li><li>
Provides interface with other areas of business to ensure departmental knowledge is shared and obtained.</li></ul><ul><li>
Business Skills:</li></ul><ul><li>
Applies knowledge of business and markets to create intellectual property.</li><li>
Has in-depth knowledge of multiple domains and understands the company's position in the place.</li><li>
Ability to influence Strategic Squads and main CI squads to maximize the benefits for the organization.</li></ul></div></div><div><div><div><b>
Must-Have Technical/Professional Qualifications:</b></div>
</div><div><ul><li>C1 Level German is a must</li><li>
C1 Level English is a plus , B2 level is a must</li><li>
Prince 2 Practitioner/PMP or PMI-ACP.</li><li>
SAFe Agilist (Scaled Agile).</li><li>
Proven experience of concurrently agile management of multiple projects of differing size and complexity to meet business expectations and deliver results.</li><li>
Proven ability to build relationships and influence at all levels internally and externally, including excellent customer-facing skills (ability to communicate effectively with the customer account teams, in addition to end-users and technical persons).</li><li>
Experience in project budget management.</li><li>
Understanding of financial accounting, including capitalization and profit and loss.</li><li>
Strong cross-functional working capabilities.</li><li>
Excellent interpersonal and communication skills</li></ul></div></div><div><div><div>
#VOIS #BeUnrivalled #Createthefuture</div>
</div></div></div></div></div></div><div></div><div><div><b>Insights from previous hires</b></div><div><div><div><b>
Top skills</b></div><div><div><div><b>
Communication</b></div></div></div></div><div><div><b>
Previously worked as</b></div><div><div>
1. Project Manager</div><div>
2. Technical Project Manager</div><div>
3. Partner</div><div>
4. Human Resources Business Partner</div><div>
5. Senior Project Manager</div></div></div></div></div></div></div></div></div></div>

Customer Delivery Senior Project Manager German Speaker (VOIS)

Halan - حالا

<div>
 <p>
  <strong>
   ob Summary:
  </strong>
 </p>
 <p>
  The Sales Support Specialist is responsible for providing administrative and operational support to the sales team to ensure smooth and efficient sales processes. This role involves handling customer inquiries, preparing sales documents, and coordinating between the sales team and other departments to achieve sales targets.
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ol>
  <br/>
  <li>
   Assist the sales team in preparing proposals, contracts, and sales presentations.
  </li>
  <br/>
  <li>
   Respond to customer inquiries and provide product or service information.
  </li>
  <br/>
  <li>
   Maintain and update customer databases and sales records.
  </li>
  <br/>
  <li>
   Coordinate with the logistics and finance departments to ensure timely delivery and payment processing.
  </li>
  <br/>
  <li>
   Track sales performance and generate reports for the sales manager.
  </li>
  <br/>
  <li>
   Handle administrative tasks such as scheduling meetings, managing calendars, and organizing sales materials.
  </li>
  <br/>
  <li>
   Provide post-sales support to ensure customer satisfaction.
  </li>
 </ol>
</div>


Sales Support

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><b><br>
Budget</b></p><p>
1. Grow current business, maximize customer penetration, and meet set business plan through conducting sales meetings with targeted clients in designated branches in coordination with the Commercial &amp; BB District Head to ensure smooth business transfer and proper hand over process</p><p>
2. Attract new Business banking companies to maximize Bank&rsquo;s liabilities, assets, and trade finance as well as cross selling CIB&rsquo;s affiliates</p><p>
3. Offer Business Banking products to targeted customers based on their size and segment to best suit their needs</p><p><b>
Service Quality</b></p><p>
4. Respond and follow up on sales inquiries for targeted clients to comply with the set level of service &amp; ensure customer satisfaction</p><p>
5. Handle customers&rsquo; complaints properly, directs them to the relevant channels and recommends solutions to evade re-occurrence and ensure they are closed within the set TAT</p><p>
6. Responsible for the continuous update of the Business Banking customer data &amp; KYC to develop &amp; improve the database with the support of the Commercial &amp; BB Service Representative</p><p><b>
Reports / Analysis</b></p><p>
7. Report inflows and outflows of the Business Banking companies on daily basis to monitor performance against set budgets, and plan for any rectification if needed</p><p>
8. Prepare Call Memos for current business banking customers to report their market situation frequently through site visits, phone calls and checking the suppliers and buyers&rsquo; lists</p><p><b>
Policies, Processes and Procedures</b></p><p>
9. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</p><p><b>
Day-to-day management</b></p><p>
10. Follow the day-to-day operations related to own jobs in the Commercial &amp; BB Distribution department to ensure continuity of work</p><p><b>
Compliance</b></p><p>
11.Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks</p><div><br>
</div></div><div>
Qualifications<div></div><p><b><br>
Qualifications &amp; Experience</b></p><p>
&sect; Bachelor&rsquo;s degree of Commerce, Business Administration, Accounting or its equivalent. Preferably, MBA holder</p><p>
&sect; Minimum 4 years of relevant experience for Relationship Manager and minimum 5 years of relevant banking experience for Senior Relationship Manager</p><p>
&sect; Good command of English and Arabic languages</p><p>
&sect; Must be capable of using basic computer software such as Office, Internet and email</p><p>
&sect; Business Banking RM has to pass successfully the SEMP exam to be promoted to Business Banking Senior RM.</p><p><b>
Skills</b></p><p>
&sect; Selling skills</p><p>
&sect; Customer centric</p><p>
&sect; Quantitative and qualitative analytical skills</p><p>
Excellent Communication and negotiation skills</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-NADI EL SEID BRANCH</div><div>
Work Locations: NADI EL SEID BRANCH</div><div>
Job: Front Liner</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

BUSINESS BANKING RELATIONSHIP MANAGER (PAYROLL)

<div></div><div><div><div><div><div>Giza, Egypt</div></div></div></div><div></div><div><div><div><div><div><b><br>
</b></div></div></div></div></div><div><div><div><div><div><div><div><div><b>
Job description</b></div></div></div></div></div><div></div><div><div><div><div><div>
Requisition ID</div><div><b>
268642</b></div></div><div><div>
Date posted</div><div><b>
08/26/2025</b></div></div></div><div><div><div><div><div><div><b>
Join Us</b></div>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><div><b>
What you&rsquo;ll do</b></div>
</div><div><ul><li><p>
Drive market share growth by acquiring new accounts and meeting sales targets.</p></li><li><p>
Ensure adherence to Vodafone policies, procedures, and sales quality standards.</p></li><li><p>
Expand channel reach nationwide and enhance brand visibility across dealer outlets.</p></li><li><p>
Monitor market activity and customer experience through regular visits, reporting, and mystery shopping.</p></li><li><p>
Deliver accurate and timely sales, stock, and performance reports.</p></li><li><p>
Lead, coach, and develop a high-performing sales team through training, feedback, and succession planning.</p></li><li><p>
Foster teamwork, knowledge sharing, and innovation to enhance operational effectiveness.</p></li><li><p>
Provide teams with necessary resources, tools, and data to achieve KPIs and customer excellence.</p></li></ul></div></div><div><div><div><b>
Required Skills &amp; Qualifications</b></div>
</div><div><ul><li><p>
Bachelor&rsquo;s degree in Business (preferably Business Administration).</p></li><li><p>
Minimum 6 years of proven corporate sales experience.</p></li><li><p>
Strong computer skills (MS Outlook, Excel, Word, PowerPoint).</p></li><li><p>
Excellent negotiation, communication, presentation, and organizational skills.</p></li><li><p>
Ability to manage time effectively and oversee third-party relationships.</p></li><li><p>
Proven leadership skills with experience coaching and developing teams.</p></li><li><p>
Strong business acumen with a proactive and creative approach to problem-solving.</p></li></ul></div></div><div><div><div><b>
Not a perfect fit?</b></div>
</div><div><p>
Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p></div></div><div><div><div><b>
Who we are</b></div>
</div><div><p>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><p>
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><p>
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><p>
Together we can.</p></div></div></div></div></div></div><div><div><b>
Insights from previous hires</b></div><div><div><div><b>
Top skills</b></div><div><div><div><b>
Account Management</b></div></div><div><div><b>
B2B</b></div></div><div><div><b>
Direct Sales</b></div></div><div><div><b>
Customer Service</b></div></div><div><div><b>
Leadership</b></div></div></div></div><div><div><b>
Previously worked as</b></div><div><div>
1. Account Manager</div><div>
2. Sales Manager</div><div>
3. Account Executive</div><div>
4. Channel Manager</div><div>
5. Senior Account Executive</div></div></div></div></div></div></div></div></div></div>

Assistant Sales Manager (Acquisition)

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