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customs clearance supervisor

JD.COM

<div>
 
 
 About JD.com
 
 
 
 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions.
 
 
 Know more about us:https://corporate.jd.com/
 
 
 
 
 
 
 About the Role:
 
 
 
 The
 
 Customs Clearance Supervisor
 
 will lead and oversee all customs clearance activities for import and export shipments, ensuring compliance with
 
 UAE customs regulations
 
 and Free Zone requirements. This role is critical in driving timely shipment processing, resolving clearance challenges, and coordinating with internal and external stakeholders to optimize operations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Supervise and manage the customs clearance team to ensure smooth daily operations.
 </li>
 <li>
 Review and validate import/export documentation to ensure accuracy and compliance.
 </li>
 <li>
 Coordinate with
 
 customs authorities, Free Zone authorities, brokers, and shipping agents
 
 to resolve clearance issues promptly.
 </li>
 <li>
 Track clearance performance KPIs, ensuring shipments are processed within agreed timelines.
 </li>
 <li>
 Maintain updated knowledge of customs laws, tariff classifications (HS codes), and regulatory changes.
 </li>
 <li>
 Handle escalations related to shipment holds, duty disputes, or inspection delays.
 </li>
 <li>
 Train, mentor, and evaluate team members to enhance knowledge and performance.
 </li>
 <li>
 Collaborate with other departments (transport, warehouse, finance) to ensure end-to-end operational efficiency.
 </li>
 <li>
 Prepare and present weekly and monthly clearance reports for senior management.
 </li>
 <li>
 Drive process improvements to reduce delays and optimize customs-related workflows.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or diploma in
 
 Logistics, Supply Chain Management, International Trade, or related field
 
 .
 </li>
 <li>
 
 3&ndash;5 years of experience
 
 in customs clearance, with
 
 at least 1 years in a supervisory role
 
 .
 </li>
 <li>
 In-depth knowledge of
 
 UAE customs procedures
 
 , Free Zone operations, and import/export documentation requirements.
 </li>
 <li>
 Strong problem-solving and leadership skills with the ability to handle escalations effectively.
 </li>
 <li>
 Proficiency in customs systems such as
 
 Dubai Trade, Mirsal 2, and Free Zone platforms
 
 .
 </li>
 <li>
 Excellent communication skills in
 
 English
 
 ;
 
 Arabic i
 
 s a plus.
 </li>
 <li>
 High level of attention to detail and the ability to work in a fast-paced environment.
 </li>
 </ul>
 
 
</div>

Customs Clearance Supervisor

<div>
 
 【Job Responsibilities】
 
 
 
 
 【Job Requirements】
 
 
 
 Proven abilities in freight dispatching, including responsibility for export operations by air Skilled in freight consolidation sea, strong knowledge of customs clearing &amp; claim Working as Ground operation executive Air freight, Sea freight and AOG. Supervising Break Bulk and RO - RO shipments at the seaport . Custom Clearance Import &amp; Export includes Airport and Seaport in UAE . Passing Bill of Entry through Dubai Trade &amp; Counter. Submitting Declaration for approval Bill of entry through E - Mirsal 1 and 2. Coordinating with Customs for refundable Deposits/standing guarantee. Coordination of Documentation for Export and Transshipment Cargo. Processing Exit Certificate for Transit/FZ Exports/ Re Export/Temp Admission. Submission Exit certificates for final Shipped out stamp. Submission of exit certificate with Export BL/Airway bill for refunds. Track and trace all Shipments Delivered at time with customers and agent dealing. Controlling Authority approval as required shipments according to Dubai government rules. Arrange shipments delivery to various customers as per their requirements.
 
 
 
 【About JD.com】
 
 
 
 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China&rsquo;s largest retailer by revenue. In 2023, JD.com reported revenues of US$152.8 billion and served approximately 600 million active customers.
 
 
 
 【Our International Business】
 
 
 
 We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.
 
 
 
 【International Logistics】
 
 
 
 JD Logistics (also known as JINGDONG Logistics), publicly on the Hong Kong Stock Exchange, which provides technology-driven supply chain and logistics solutions, with a market-leading infrastructure network across China. JD Logistics has also developed a robust global supply chain network with highly automated warehousing and reliable international transportation solutions. Currently, JD Logistics operates approximately 100 bonded, overseas, and direct mail warehouses across almost 1 million square meters. The company provide comprehensive logistics support to a diverse range of clients, including both international enterprises and Chinese brands expanding globally.
</div>

shipa

<div>Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services. Shipa Delivery&rsquo;s technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management.
We celebrate versatile and self-driven candidates. We need you to be obsessed with customer engagement and be a force of evolution to make us better every day. Our culture is all about speed and care.
Role Summary: The Customs Clearance Specialist is responsible for handling all customs-related processes for local and international shipments in the UAE. This includes preparing and submitting accurate documentation, coordinating with UAE customs authorities (such as Dubai Customs, Abu Dhabi Customs, and free zone customs), and working with freight forwarders to ensure timely clearance of goods.
The role helps prevent delays by making sure all paperwork meets UAE customs and trade requirements. The specialist also stays up to date with local laws, GCC customs rules, and VAT regulations to keep the company compliant and avoid fines or issues.
Responsibilities include but not limited to: 
Customs Documentation: Prepare and process all customs documentation, including import/export declarations, commercial invoices, bills of lading, certificates of origin, and other relevant paperwork.
Compliance: Ensure compliance with all applicable customs laws, regulations, and trade agreements, as well as company policies.
Customs Clearance Process: Submit customs declarations to customs authorities and ensure timely clearance of goods to avoid delays or fines.
Liaison with Customs Authorities: Act as the primary point of contact between customs authorities, shipping companies, and the company to resolve any customs issues or discrepancies.
Tariff Classification &amp; Duties: Calculate and verify customs duties, tariffs, and taxes, ensuring accuracy and minimizing costs.
Record Keeping: Maintain accurate and up-to-date records of all customs documents and transactions.
Problem Resolution: Address and resolve any issues or delays related to customs clearance, including working with customs brokers or third-party service providers.
Consultation &amp; Advice: Provide guidance to internal teams or clients regarding import/export regulations, classification of goods, and documentation requirements.
Risk Management: Identify potential risks in the customs clearance process, such as non-compliance or delays, and take proactive measures to mitigate these risks. 
Requirements
Requirements 

 
Your Qualifications<ul>
<li>Bachelor&rsquo;s degree preferably in logistics and supply chain management</li>
<li>Minimum 4 years of Customs Clearance or Cross Border experience required.</li>
Experience in or exposure to logistics and ecommerce, preferred. 
<li>
</li></ul>Your Proficiencies 
<ul><li>Team Player, strong interpersonal skills.</li>
<li>Work well under pressure in a fast-paced and professional environment.</li>
<li>Strong analytical and technical skills</li>
<li>Knowledge in strategic planning</li>
<li>Flexibility and willingness to do physical work and rotational shifts</li></ul></div>

Customs Clearance Specialist ( Airport Operations )

Droob Alkhaleej for shipping & customs clearance

job Description :Documentation- Customs Clearance- Mirsal 2 BOE process- Transit IN/OUT.Make packing list ( must have sound knowledge on HS CODE).Make the Dubai Chamber COO.Dubai Trade admin system operations.Must know about the import clearance procedures.Joining must be immediately.Preferred have experience with freight forwarding company.Job Types .Full time, ContractThe customs clearance officer plays a vital role in the logistics and supply chain industry, particularly in ensuring that goods are efficiently and legally cleared through customs . This position is essential for maintaining compliance with local and international regulations while facilitating smooth operations for the distributions of goods. The officer is responsible for managing all customs documentation and processes, ensuring that shipments are delivered on time and without unnecessary delays. This role requires an understanding od customs regulations, strong organizational skills, and the ability to communicate effectively with various stakeholders.Responsibilities:&middot; Prepare and submit customs documentation for imports and exports to ensure compliance with local and international regulations.&middot; Coordinate with freight forwarders, shipping lines and customs authorities to facilitate timely clearance of goods.&middot; Monitor and track shipments to ensure timely delivery and resolve any issues that may arise during the customs process.&middot; Maintain accurate records of all customs transactions and ensure that all documentation is complete and up to date.&middot; Conduct regular audits of customs processes to identify areas for improvement and ensure compliance with regulations.&middot; Provide guidance and support to internal teams regarding customs regulations and procedures.&middot; Experience in the logistics or supply chain industry is preferred.&middot; Fluency in multiple languages is a plus.Skills: . In-depth knowledge of customs regulations and procedures.. Proficient in customs documentation and compliance.. Strong analytical and problem-solving skills.. Excellent communication and interpersonal skills.. Ability to use customs clearance software and tools.. Attention to detail and accuracy in documentation.Job Type: Full-timePay: From AED2,500.00 per month

Customs Representative

EPET PAWS

As the exclusive GCC distributor of a globally recognized manufacturer, we aim to bring this high-profile brand into pet shops across the UAE.Job Responsibilities<ul><li>Handle import documentation and customs clearance of pet food and pet supplies (toys, beds, feeders, grooming tools, shampoos)</li><li>Coordinate with freight forwarders and clearance agents</li><li>Prepare required documents: Invoice, Packing List, COO, COA, Health Certificate, test reports, labels</li><li>Ensure compliance with MOCCAE (for food) and ESMA/ECAS (for non-food)</li><li>Assign correct HS codes and manage customs/VAT matters</li><li>Follow up with clearance agents on rejected or delayed shipments</li><li>Keep document records for all imported SKUs</li></ul>Requirements<ul><li>At least 2 years of UAE import experience, preferably in pet products</li><li>Good knowledge of UAE import compliance: MOCCAE, Dubai Municipality, ESMA, ECAS</li><li>Familiar with Amazon/Noon listing requirements for pet products</li><li>Able to work closely with customs agents and freight forwarders</li><li>Fluent in English; Arabic is a plus</li><li>Familiarity with the customs clearance process for:</li><li>Pet toys</li><li>Pet beds/cushions</li><li>Pet feeding bowls</li><li>Grooming tools and shampoos</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,500.00 per monthApplication Question(s):<ul><li>How many years of experience do you have with import customs clearance in the UAE?</li></ul>Do you have experience handling pet food import or working with MOCCAE/Dubai Municipality product registration?

Import Clearance Specialist – Pet Food & Pet Supplies

<div>
 
 
 About JD.com
 
 
 
 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions.
 
 
 Know more about us:https://corporate.jd.com/
 
 
 
 
 
 
 About the Role
 
 
 
 We are seeking a detail-oriented and proactive
 
 Logistics Specialist
 
 to manage customs documentation, clearance, and compliance for our import/export operations in the UAE and GCC region. This role will be pivotal in ensuring seamless shipment processing, regulatory adherence, and client satisfaction.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Prepare, verify, and submit accurate customs documentation (invoices, air waybills, packing lists, HS codes) in compliance with UAE customs regulations and international trade standards.
 </li>
 <li>
 Use JDL and other customs platforms to manage documentation and ensure adherence to UAE, GCC, and international trade laws, including bonded zones and exemptions.
 </li>
 <li>
 Handle import/export clearance for air, sea, and land shipments (FCL, LCL, break bulk, B2B, B2C), coordinating with customs authorities, free zones (e.g., JAFZA), and mainland UAE.
 </li>
 <li>
 Calculate and process customs duties/taxes accurately, ensuring timely payments and maintaining reconciled financial records.
 </li>
 <li>
 Prepare invoices for duties, taxes, and clearance fees; coordinate with finance to resolve disputes and ensure collections.
 </li>
 <li>
 Act as the main client contact for customs procedures, duty obligations, and shipment updates, liaising with officials, freight forwarders, and vendors.
 </li>
 <li>
 Monitor shipments from port to warehouse, manage GCC cross-border logistics, and coordinate truck allocation and tracking.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in logistics, supply chain management, or a related field.
 </li>
 <li>
 Proven experience in logistics, customs clearance, and trade compliance in the UAE.
 </li>
 <li>
 Strong knowledge of UAE customs regulations, GCC trade laws, and HS code classification.
 </li>
 <li>
 Proficiency in JDL and other customs/billing systems.
 </li>
 <li>
 Excellent communication, coordination, and problem-solving skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple shipments simultaneously.
 </li>
 </ul>
 
 
</div>

Logistics Specialist

<div><div>JOB PURPOSE</div><div></div><div> 
The Customs Entry Agent ensures 100% compliance with all regulatory requirements related to customs clearance. He / She should have clear understanding of department KPI&rsquo;s and Network Operations and ensure timely customs clearance of shipments taking into consideration that all DHL customers have an express requirement and are looking for instant and immediate action. Accuracy and Speed are key characteristics with organising and prioritising the job within the stipulated timeframe. The incumbent should be a self learner, detail oriented and an excellent team player.</div><div></div><div> 
MAIN RESPONSIBILITIES</div><div></div><div> 
<ul><li>
Declare all custom pre-alerts on time.</li><li>
Ensure accuracy of HSCODE, Goods country of origin, no of pieces, weight value, and currency while lodging an entry to customs.</li><li>
All clearance through Mirsal 2 / B2G has to be submitted at line items.</li><li>
Shipments which require special handling needs to be updated with appropriate preset ACA statuses / Bond Reasons.</li><li>
Shipments cleared which requires regulatory approvals should be handed over to the respective supervisors for getting it endorsed by the inspection.</li><li>
Follow Gateway clearance procedures as outlined in the GSOP manual and ensure strict compliance with all regulatory requirements.</li><li>
Ensure proper record keeping is done and reports &amp; files are updated timely and appropriately.</li><li>
Should be a Self learner and should keep himself updated with the current changes in the customs rules and regulations and with the current trends of shipping and logistics industry.</li><li>
DUBAITRADE, DCE, DCC, ACA, CIA, GIA, GDI and other Gateway Applications.</li><li>
The department operates 24 x 7 - 365 days. The incumbent is required to work in day / night shifts. Public holidays in the country are usually a normal working day for our department, and the staff will get compensated with a day off on another day or will be compensated by paying OT.</li><li>
Gateway department operates in different locations (JAFZ / DAFZ / SFZ / HFZ etc.) The staffs are required to work in any of these locations as and when it is required. The staffs need to find their own means of transport for these locations.</li></ul></div><div></div><div> 
EDUCATION / EXPERIENCE / QUALIFICATION REQUIREMENTS</div><div><ul><li>
At least 1 year of administration experience.</li><li>
Sound knowledge of the UAE Customs code and practices</li><li>
Sound working knowledge of Microsoft Office Tools</li><li>
Preferably Graduate or equivalent</li><li>
Accuracy and speed are some of the key characteristics</li><li>
You must have excellent communication skills</li><li>
You must have sound knowledge of the UAE customs code and practices</li><li>
You should have working knowledge of Microsoft Excel and Word</li><li>
University degree or equivalent is preferred</li></ul></div></div>

Customs Data Entry

Explore 387+ Customs clearance supervisor in Dubai this September. Find roles across top companies and apply now to boost your career.

387 customs clearance supervisor jobs IN Dubai

Customs Clearance Supervisor

Customs Clearance Supervisor

Customs Clearance Specialist ( Airport Operations )

Customs Representative

Import Clearance Specialist – Pet Food & Pet Supplies

Logistics Specialist

Customs Data Entry