cx analyst

Glow Beauty On Demand

Job Details Location: UAE Location: Dubai Industry: Information Technology (IT) Function: Data Analysis Gender: Any Candidate Nationality: Any Job Type: Full-time Core Duties * Write SQL queries to extract, clean, and analyze large datasets across multiple systems. * Build scalable dashboards using BI tools such as Tableau, Power BI, or Looker. * Ensure consistency and reliability across data reporting layers. * Analyze order journeys, funnel drop-offs, and customer contact points to uncover root causes and improvement opportunities. * Define and track key CX success and guardrail metrics. * Proactively identify anomalies, trends, and emerging pain points. * Present insights in structured business narratives tailored for cross-functional teams. * Collaborate with Product, Operations, and Customer Support teams to prioritize improvements. * Maintain and report regularly on CX KPIs at regional and country levels. * Balance long-term analysis projects with urgent diagnostics and stakeholder requests. Ideal Profile * 2 4 years experience in analytics, ideally within technology or e-commerce. * Strong SQL knowledge and proven experience with BI tools (Power BI, Tableau, Looker). * High proficiency in Excel and Google Sheets for ad hoc reporting. * Skilled at mapping customer journeys and conducting root cause analysis. * Strong communication skills to translate data into actionable recommendations. * Proactive, detail-oriented, and able to work independently under tight deadlines.

CX Analyst

CX Analyst Customer Experience and Data Insights Dubai, UAEbr&gt;Core Duties<ul><li>Write SQL queries to extract, clean, and analyze large datasets across multiple systems.</li><li>Build scalable dashboards using BI tools such as Tableau, Power BI, or Looker.</li><li>Ensure consistency and reliability across data reporting layers.</li><li>Analyze order journeys, funnel drop-offs, and customer contact points to uncover root causes and improvement opportunities.</li><li>Define and track key CX success and guardrail metrics.</li><li>Proactively identify anomalies, trends, and emerging pain points.</li><li>Present insights in structured business narratives tailored for cross-functional teams.</li><li>Collaborate with Product, Operations, and Customer Support teams to prioritize improvements.</li><li>Maintain and report regularly on CX KPIs at regional and country levels.</li><li>Balance long-term analysis projects with urgent diagnostics and stakeholder requests.</li></ul>Why Join Us<ul><li>Opportunity to work with one of the region s leading on-demand delivery platforms.</li><li>Collaborative workplace environment at Talabat s City Walk office in Dubai.</li><li>Competitive salary, benefits, and monthly credit to use on the Talabat app.</li><li>Sponsored healthcare, gym membership, and wellness facilities.</li><li>Career growth and recognition opportunities within a diverse, multicultural team.</li></ul>

CX Analyst Customer Experience and Data Insights

ALDAR

<div>
 
 
 Aldar Retail Management
 
 is looking for a
 
 Customer Experience (CX) Analyst
 
 to support the implementation of our CX strategy by analyzing customer feedback, generating actionable insights, and tracking performance across all touchpoints. This role plays a key part in delivering seamless, engaging experiences for our guests, coordinating CX initiatives, and managing customer issue tickets across the business.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 CX Insights &amp; Reporting
 
 
 <ul>
 <li>
 Analyze customer feedback from surveys, social media, emails, service desks, websites, and mystery shopping.
 </li>
 <li>
 Prepare regular reports tracking
 
 NPS, CSAT, CES, complaint trends, and mystery shopper results
 
 , and respond to ad-hoc data requests.
 </li>
 <li>
 Identify trends, pain points, and opportunities using quantitative and qualitative methods.
 </li>
 <li>
 Develop presentations and share actionable insights with internal stakeholders to drive improvements.
 </li>
 <li>
 Collaborate with Customer Service teams and CX platform managers to ensure data quality and consistency.
 </li>
 </ul>
 
 
 Operational Excellence &amp; Service Delivery
 
 
 <ul>
 <li>
 Monitor and manage customer tickets and complaints, ensuring timely follow-up and resolution.
 </li>
 <li>
 Collaborate across departments and escalate issues when necessary.
 </li>
 <li>
 Generate monthly reports on resolution times, SLA compliance, and recurring issues.
 </li>
 <li>
 Conduct root-cause analyses and recommend process improvements.
 </li>
 <li>
 Support adoption of CX tools and processes that enhance guest convenience and accessibility.
 </li>
 </ul>
 
 
 CX Activations &amp; Engagement Support
 
 
 <ul>
 <li>
 Assist in planning, coordination, and execution of CX activations, events, and in-mall initiatives.
 </li>
 <li>
 Track participation, engagement, and feedback to measure success.
 </li>
 <li>
 Coordinate with vendors and internal teams to ensure seamless delivery of initiatives.
 </li>
 </ul>
 
 
 Stakeholder Engagement &amp; Collaboration
 
 
 <ul>
 <li>
 Work closely with Retail Marketing, Leasing, Operations, and Development teams to integrate customer insights.
 </li>
 <li>
 Provide timely and actionable reports to management to support decision-making and performance tracking.
 </li>
 </ul>
 
 
 Key Metrics &amp; Results
 
 
 <ul>
 <li>
 
 Customer Satisfaction:
 
 NPS, CSAT, Mystery Shopper results
 </li>
 <li>
 
 Service Quality:
 
 SOP adherence, complaint resolution times, operational audits
 </li>
 <li>
 
 Stakeholder Engagement:
 
 Retailer feedback, cross-department collaboration
 </li>
 <li>
 
 Brand Impact:
 
 CX awards, PR mentions, guest testimonials
 </li>
 </ul>
 
 
 Working Conditions
 
 
 <ul>
 <li>
 Based at
 
 Yas Mall HQ
 
 with daily interaction across multiple mall locations.
 </li>
 <li>
 Occasional travel may be required between locations depending on portfolio scope.
 </li>
 <li>
 High-touch role requiring presence during operational hours, including weekends.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 
 Experience:
 
 3&ndash;5 years in
 
 Customer Experience, Data Analytics, Market Research, or related fields
 
 . Retail, shopping mall, or hospitality experience preferred.
 </li>
 <li>
 
 Skills:
 
 Data analytics, qualitative &amp; quantitative research, customer journey mapping, stakeholder influence. Familiarity with CX tools (Qualtrics, Power BI, Tableau) is a plus.
 </li>
 <li>
 
 Interpersonal Skills:
 
 Strong communication and presentation skills, collaborative mindset, highly organized, proactive, and detail-oriented.
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in
 
 Business, Marketing, Statistics, Data Analytics, or related discipline
 
 . CX certification is a plus.
 </li>
 </ul>
 
 
</div>

Customer Experience Analyst – Retail_ Aldar Retail Management

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 We&rsquo;re seeking a Customer Experience Analyst who will lead investigations into customer pain points, retention barriers, and behavior patterns. This role is essential to uncovering what drives customer churn, identifying root causes of negative experiences, and delivering data-backed insights that help Snoonu grow and retain its user base.
 
 
 You&rsquo;ll partner across teams to inform strategic decisions, power automated solutions, and create dashboards and reports that tell a compelling story behind the data. If you have a passion for customer behavior, analytical storytelling, and translating insights into impact &mdash; we&rsquo;d love to hear from you.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 Root Cause &amp; Issue Analytics
 
 
 <ul>
 <li>
 Investigate spikes in support tickets, dissatisfaction scores (CSAT/NPS), and negative outcomes across journeys.
 </li>
 <li>
 Conduct deep-dive root cause analysis on operational or experience-related issues using structured and unstructured data.
 </li>
 <li>
 Develop frameworks to categorize and quantify the impact of systemic CX issues.
 
 
 </li>
 </ul>
 Retention &amp; Churn Analysis
 
 
 <ul>
 <li>
 Analyze customer lifecycle data to understand key drop-off points and churn predictors.
 </li>
 <li>
 Build dashboards and recurring reports tracking retention, reactivation, and re-order behavior.
 </li>
 <li>
 Identify cohorts at risk and provide insights for lifecycle interventions.
 
 
 </li>
 </ul>
 Behavioral Segmentation &amp; Journey Mapping
 
 
 <ul>
 <li>
 Partner with Data and Product teams to map behavioral patterns across acquisition, onboarding, and engagement.
 </li>
 <li>
 Design and run analyses to evaluate the impact of experiments and personalization efforts.
 </li>
 <li>
 Translate findings into opportunities to improve support workflows, user flows, and proactive CX strategies.
 
 
 </li>
 </ul>
 Insight Delivery &amp; Stakeholder Influence
 
 
 <ul>
 <li>
 Deliver insight-packed presentations and reporting to stakeholders across CX, Growth, Product, and Strategy teams.
 </li>
 <li>
 Collaborate with CRM and VoC owners to inform messaging, targeting, and support enhancements.
 </li>
 <li>
 Support the continuous improvement of CX KPIs and feedback loops.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in analytics, customer insights, or business intelligence roles in tech, consumer, or service industries.
 </li>
 <li>
 Strong knowledge of customer lifecycle and retention metrics (e.g., LTV, churn rate, cohort analysis, stickiness).
 </li>
 <li>
 Experience conducting root cause analysis using both structured data (e.g., tickets, KPIs) and unstructured data (e.g., chat logs, tags).
 </li>
 <li>
 Advanced proficiency in SQL and at least one BI tool (e.g., Looker, Tableau, Power BI).
 </li>
 <li>
 Ability to manipulate and analyze large datasets to find actionable insights.
 </li>
 <li>
 Strong problem-solving skills and a hypothesis-driven approach to analysis.
 </li>
 <li>
 Excellent written and verbal communication skills, with experience presenting to cross-functional stakeholders.
 </li>
 <li>
 A growth mindset and curiosity about customer behavior.
 
 
 </li>
 </ul>
 
 ✨ Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Experience working with CX tools (e.g., Zendesk, Intercom) and tagging frameworks.
 </li>
 <li>
 Background in experimentation (A/B testing, test vs. control).
 </li>
 <li>
 Familiarity with customer segmentation, recommender systems, or churn modeling.
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Remote &amp; Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 
 📦 Shared Success &ndash;
 
 We offer equity because we build this together.
 
 
 
 🌺 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Customer Experience Analyst

Accenture

Responsibilities:<ul><li>Analyze complex marketing data to identify trends, patterns, and opportunities.</li><li>Lead initiatives in Chatbots, LLMs, Prompt Engineering, TTS, and STT to enhance customer engagement and experience.</li><li>Drive optimization of Contact Center platforms such as Genesys, Sprinklr, and Microsoft.</li><li>Utilize Qualtrics and Medallia for Voice of Customer (VoC) insights and CX measurement.</li><li>Conduct in-depth market research to understand customer behavior and competitive landscapes.</li><li>Evaluate and optimize marketing campaigns across digital and traditional channels to improve ROI and KPIs.</li><li>Design and implement CX Operating Models for large-scale organizations, ensuring alignment with client goals.</li><li>Develop detailed reports and dashboards to present insights to senior stakeholders.</li><li>Collaborate with cross-functional teams to align marketing strategies with business objectives.</li></ul>Qualifications:<ul><li>Bachelor's degree in Marketing, Business, Data Analytics, or a related field.</li><li>4+ years of experience in marketing analytics, preferably in a consulting or digital agency environment.</li><li>Expertise in tools like Google Analytics, Tableau, SQL, and CRM platforms.</li><li>Proven experience with Conversational Design, Contact Center platforms, and VoC tools.</li><li>Strong understanding of CX strategies, digital marketing channels, and campaign optimization.</li></ul>Key Skills:<ul><li>Advanced analytical and problem-solving skills.</li><li>Proficiency in data visualization and storytelling.</li><li>Strong communication and stakeholder management abilities.</li><li>Ability to lead multiple projects in a fast-paced environment.</li></ul>

Marketing Consultant - Emiratization & UAE Talent Development

Talabat

Job Title Customer Experience Specialist Dubai, UAE Job Description Customer Experience Specialist Dubai, UAE Position Overview Talabat is hiring a Customer Experience Specialist in Dubai, UAE to analyze customer feedback, monitor satisfaction metrics, and deliver actionable insights that enhance user experience. This role will manage NPS, resolution feedback, and discovery research to support data-driven decision-making across business functions. Job Details Location: United Arab Emirates Location: Dubai Industry: Consumer Service Function: Customer Support / Client Care Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Analyze customer feedback programs including NPS, resolution metrics, and post-interaction surveys * Translate qualitative and quantitative insights into clear narratives for leadership and stakeholders * Conduct data deep dives across customer journeys to identify opportunities for improvement * Collaborate with CX, product, operations, and analytics teams to address negative experiences and track improvements * Support the Voice of the Customer program by ensuring data accuracy and highlighting emerging trends * Contribute to discovery research on key issues such as cancellations, order delays, and support performance * Prepare insight reports and presentations for senior leadership and business reviews * Build and optimize dashboards, alerts, and tracking systems for real-time performance monitoring Candidate Requirements * 3 5 years of experience in customer insights, analytics, or CX research * Proficient in Excel, SQL, Tableau, or Looker with strong analytical skills * Experience working with survey platforms such as Qualtrics * Ability to turn complex datasets into actionable recommendations * Strong communication and presentation skills with experience engaging leadership teams * Detail-oriented, proactive, and comfortable navigating ambiguity * Preferred background in tech, e-commerce, or logistics industries Why Join Us * Opportunity to influence customer-centric strategies in one of the region s fastest-growing platforms * Competitive salary with attractive benefits and Talabat credit * Collaborative work environment with international exposure * Professional growth opportunities supported by training and recognition programs * Access to modern workspaces, wellness initiatives, and healthcare benefits

Customer Experience Specialist

Confidential Company

We’re looking for a dynamic Technical Product Owner (TPO) to drive AI-powered, customer-centric solutions across multiple business domains. You’ll bridge business and technology — shaping digital experiences, streamlining processes, and ensuring seamless integration across systems and channels.What You’ll Do<ul><li>Own and optimize business processes and backlogs for assigned domains.</li><li>Define and prioritize product features that deliver enterprise-wide value.</li><li>Lead Agile ceremonies, track delivery KPIs, and ensure quality outcomes.</li><li>Define AI use cases, customer journeys, and interaction flows.</li><li>Enable AI-driven customer journeys across ConvoZen, Genesys Cloud CX, ERP, and CRM systems.</li><li>Partner with business leaders, IT, and external vendors to ensure alignment and adoption.</li><li>Contribute to GTDP’s best practices, templates, and playbooks.</li></ul>What You’ll Bring<ul><li>6–10 years’ experience as a Product Owner, Functional Consultant, or Business Analyst.</li><li>Strong background in Contact Center, CRM, or AI automation programs.</li><li>Solid understanding of Agile/Scrum, Jira, and Confluence.</li><li>End-to-end business process expertise across 2+ industries (Retail, Automotive, Leasing, etc.).</li><li>Experience with Genesys Cloud CX, AI/ML, or conversational platforms (e.g., ConvoZen) is an added advantage.</li></ul>Nice to Have<ul><li>SAFe PO/PM or Agile BA certification.</li><li>Strong process modeling (BPMN) and integration mapping skills.</li><li>Excellent communicator with a problem-solving mindset.</li></ul>

Technical Product Owner

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