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daraz pk-erp analyst-finance

daraz pk country lead pk it

Alibaba

<div><div>Basic Infomation<div><div><div>
Department:
Daraz</div><div>
Degree:
Bachelor</div><div>
Work Experience:
5 year</div></div></div></div><div>
Job Description<div>
Lead and manage IT Helpdesk operations to ensure timely resolution of incidents and service requests with high SLA compliance and user satisfaction
Oversee IT ticketing system governance, including CSAT, escalation handling, and continuous improvement of IT services
Develop, implement, and maintain IT SOPs, knowledge base, and operational best practices aligned with organizational compliance standards
Monitor IT service performance through dashboards and reporting, conduct RCA for recurring issues, and drive proactive improvements
Coordinate with cross-functional teams to ensure reliable service continuity across all business locations
Manage IT operations team performance through training, mentorship, workload planning, and clear accountability
Ensure strong compliance with security tool in day-to-day IT operations
Ensure accurate inventory tracking and asset custodianship across all locations through periodic audits and strict compliance to asset policies
Maintain asset management platform data integrity (Hardware, Software, Licensing), ensuring records are updated in real time
Coordinate with respective BUs for CAPEX/OPEX planning, warranty claims, AMC renewals, billing and disposal governance</div></div><div>
Position Requirement<div>
Bachelor&rsquo;s Degree in Information Technology, Computer Science, or related field; ITIL certification preferred
Minimum 5 years+ of experience in IT Operations with at least 2-3 years in a supervisory/management role
Strong expertise in Helpdesk operations, ticket lifecycle management, and SLA governance using ITSM systems (e.g., ServiceNow)
Hands-on experience with IT asset lifecycle management including inventory control, compliance audits, procurement coordination, and disposal processes
Good understanding of endpoint management, user support technologies, and standard workplace IT solutions (Windows, networks, etc.)
Proven ability to develop and enforce IT SOPs and best practices aligned with ITIL framework
Experience working with security teams to ensure compliance with access management and device protection tools (e.g., MDM/EDR)
Strong leadership, stakeholder management, and vendor coordination skills
Analytical and data-driven mindset with proficiency in reporting using dashboards and KPI tracking tools
Excellent communication skills with ability to work under pressure and manage multiple priorities across distributed locations
Willingness to work after office hours or during weekends if required (campaign, project, activity, etc.)
Willingness to travel occasionally to Daraz locations and support on-site operational requirements.</div></div></div>

Daraz PK-Country Lead - PK-IT

Proxima house

We are looking for a motivated HR Internee to support our Human Resources department with daily administrative and recruitment tasks. The ideal candidate should be organized, proactive, and eager to learn. Responsibilities include assisting in hiring processes, maintaining employee records, coordinating interviews, and supporting HR operations. This internship is an excellent opportunity to gain hands-on experience in HR and develop professional skills in a fast-paced environment.Location: Caeser's tower Shah ra faisal Karachi,PKJob Type: Part-timePay: Rs120,000.00 per yearExpected hours: 35 per weekWork Location: In person

Female HR Internee

Daraz

<div>
 
 
 About Daraz:
 
 
 
 Founded in 2015, Daraz is South Asia&rsquo;s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz&rsquo; vision is to be a champion of South Asia serving 100 million customers and businesses by 2030
 
 
 For more information, please visit www.daraz.com.
 
 
 
 
 
 
 Job Summary:
 
 
 
 As the Senior Manager Buyer Operations - Daraz Group, you will lead the performance, strategy and process improvement efforts for buyer-side customer service operations. This role requires strong leadership, deep analytical insight, and experience in managing in-house, BPOs and cross-functional teams to deliver exceptional customer experience in line with Daraz's service standards. You will be responsible for driving operational excellence, ensuring SLA/KPI achievement, and owning the end-to-end execution of initiatives aimed at enhancing buyer satisfaction.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 ● Lead and manage end-to-end buyer-side operations for Daraz Group, ensuring alignment with regional and organizational goals.
 
 
 ● Own KPIs and SLAs governance across BPO partners and internal teams; drive accountability for performance outcomes.
 
 
 ● Build strong working relationships with BPOs to ensure consistent delivery and quick resolution of operational issues.
 
 
 ● Analyze customer experience data and operational metrics to identify improvement opportunities and implement strategic action plans.
 
 
 ● Drive process optimization initiatives to enhance service quality, reduce TAT, and improve customer satisfaction.
 
 
 ● Collaborate closely with regional operations, quality, training, and product teams to deliver seamless, high-impact support experiences.
 
 
 ● Lead planning and implementation of special projects, pilots, or change management efforts in Buyer Ops.
 
 
 ● Lead Projects for Customer Service enhancement, optimization and efficiency improvements across the board.
 
 
 ● Actively participate in product launches, adding inputs from buyer facing perspective and ensure smooth implementation.
 
 
 ● Prepare and present comprehensive reports, business reviews, and performance insights to senior management.
 
 
 ● Ensure compliance with SOPs, contracts, and service standards agreed with BPOs.
 
 
 ● Mentor and coach team members to build future leadership and maintain high performance.
 
 
 
 
 
 
 Required Skills / Abilities:
 
 
 
 ● Bachelor's degree in Business, Operations, or a related discipline; Masters preferred.
 
 
 ● 7&ndash;10 years of experience in customer service operations, with at least 4 years in a leadership role. ● Proven experience in managing multiple in-house ventures, large-scale BPO teams and driving operational KPIs and SLAs.
 
 
 ● Strong communication, stakeholder management, and problem-solving skills.
 
 
 ● Advanced analytical ability; proficiency in Excel, SQL is a plus.
 
 
 ● Demonstrated ability to lead cross-functional initiatives in a fast-paced environment.
 
 
 ● Results-oriented with a track record of delivering measurable improvements in customer operations.
 
 
 ● Experience in buyer-side operations within an e-commerce or digital platform.
 
 
 ● Familiarity with customer journey mapping, transactional communications, &amp; mindset of going above &amp; beyond for customer satisfaction.
 
 
 ● Knowledge of process improvement methodologies (e.g., Lean, Six Sigma, Kaizen).
 
 
 ● Exposure to CX tools like Zendesk, Salesforce, or in-house CRM systems.
 
 
 
 
 
 
 What We Offer:
 
 
 
 ● International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group).
 
 
 ● A platform to learn from Alibaba's world-leading ecosystem.
 
 
 ● Rigorous training and exposure in team management, leadership, business analytics, and operations.
 
 
 ● An opportunity to train the next generation of business leaders in the e-commerce industry.
 
 
 ● Competitive salary and incentive package.
 
 
 
</div>

Senior Manager, Buyer Operations

<div>
 
 
 About Daraz:
 
 
 
 Founded in 2015, Daraz is South Asia&rsquo;s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz&rsquo; vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.
 
 
 
 
 
 For more information, please visit www.daraz.com.
 
 
 
 
 
 
 Job Summary:
 
 
 
 We are looking for a Supply Chain Analyst to support the analytical framework in the supply chain department and support on the analytical (finance modeling) front for ventures of Daraz. Through this role, we aim to offer you on the job learning and exposure to working in a fast-paced environment. You will have the opportunity to experience all aspects of financial modeling, warehousing and aspects of operational performance in e- commerce, and see immediate results of your efforts. You will leverage research, develop insights and hone your skills working on special projects with all 5 countries where Daraz operates and help the company set innovative practices. This role reports to the Regional Performance Lead - Supply Chain Planning - The role will be parked under the Supply Chain Planning wing, Regional Team in Daraz.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Proficiency in data analysis tools and programming languages such as SQL, Python, R, Excel, Tableau, Power BI, etc.
 </li>
 <li>
 Preparing and cleaning data to ensure accuracy, completeness, and consistency. This involves handling missing data, removing duplicates, and resolving inconsistencies.
 </li>
 <li>
 Using statistical methods, algorithms, and data visualization techniques to analyze data and extract insights. This may involve descriptive statistics, inferential statistics, machine learning algorithms, and more.
 </li>
 <li>
 Interpreting the results of data analysis and communicating findings to stakeholders in a clear and understandable manner. This often involves creating reports, presentations, and visualizations.
 </li>
 <li>
 Identifying trends, patterns, and correlations in data to solve specific business problems or address research questions.
 </li>
 <li>
 Working closely with cross-functional teams such as business domain owners, other data analysts in related departments and managers to support decision-making and achieve organizational goals.
 </li>
 </ul>
 
 
 
 
 
 Required Skills / Abilities:
 
 
 <ul>
 <li>
 Bachelor's degree program in STEM from a reputable institution, Masters is a plus.
 </li>
 <li>
 2+ years of experience in an analytical or data driven role with hands-on SQL.
 </li>
 <li>
 Financial Forecasting &amp; Model development experience is a plus.
 </li>
 <li>
 Knowledge on how A/B tests are conducted and analyzed is a must.
 </li>
 <li>
 Expertise in SQL and Python knowledge is a must.
 </li>
 <li>
 You are comfortable using business intelligence tools (e.g. Tableau, or PowerBI).
 </li>
 <li>
 Highly organized and self-disciplined, able to work on multiple projects in a self-structured and well-prioritized way.
 </li>
 <li>
 Data-driven &amp; with a good attention to detail.
 </li>
 <li>
 Effective communication and interpersonal skills with a problem-solving attitude are the cornerstone of your personality.
 </li>
 <li>
 You must be adept at G-Suite.
 </li>
 <li>
 Knowledge of e-commerce operations and warehousing is a plus.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group).
 </li>
 <li>
 A platform to learn from Alibaba's world-leading ecosystem.
 </li>
 <li>
 Rigorous training and exposure in team management, leadership, business analytics, and operations.
 </li>
 <li>
 An opportunity to train the next generation of business leaders in the e-commerce industry.
 </li>
 <li>
 Competitive salary and incentive package.
 </li>
 </ul>
 
 
</div>

Supply Chain Analyst

<div>
 
 
 About Daraz:
 
 
 
 Founded in 2015, Daraz is South Asia&rsquo;s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz&rsquo; vision is to be a champion of South Asia serving 100 million customers and businesses by 2030
 
 
 For more information, please visit www.daraz.com.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Ownership of the Financial Planning Models, collecting all inputs from relevant stakeholders and ensuring outputs represent a coherent future view of business delivery.
 </li>
 <li>
 Ownership, governance, review and execution of monthly commercial targets.
 </li>
 <li>
 Perform qualitative analysis of operational and financial data and ensure and maintain quality assurance in models.
 </li>
 <li>
 Actualize financial models on monthly basis.
 </li>
 <li>
 Build and manage financial databases by organizing and analyzing a wide range of data sources while interpreting and summarizing results.
 </li>
 <li>
 Manage performance against the budget for each business and Daraz as a whole and report on deviations while working with relevant stakeholders for resolution of same.
 </li>
 <li>
 Work cross-functionally with commercial, marketing, data science and logistics teams, to identify new business drivers, opportunities &amp; efficiency gains, and then help materialize them.
 </li>
 <li>
 Prepares financial reports for internal/ external use at the business unit/ entity/ department and Daraz level by collecting, analyzing, formatting, and presenting information.
 </li>
 <li>
 Assist Financial planning and performance manager in preparing budgets and forecasts.
 </li>
 <li>
 Assist the operations and finance teams in monthly reporting.
 </li>
 <li>
 Support functional stakeholders by developing new reports / analysis required by the business.
 </li>
 <li>
 Support continuous improvement of planning processes through gathering feedback from teams and understanding their needs.
 </li>
 <li>
 Provide data to all stakeholders in order to help calculate metrics, report financials, and support analysis and decision making.
 </li>
 </ul>
 
 
 
 
 
 Required Skills / Abilities:
 
 
 <ul>
 <li>
 5+ years of relevant experience working in an analytical / business partnership role with Commercial &amp; Business teams.
 </li>
 <li>
 A degree in accountancy or an MBA from top business school + technical skills in Six Sigma/PMI will be an advantage.
 </li>
 <li>
 Detailed oriented mindset with a strong grip on numbers.
 </li>
 <li>
 Excellent financial modeling skills.
 </li>
 <li>
 Go-getter, problem-solving attitude with a proactive approach to getting things done.
 </li>
 <li>
 Superior organizational skills to manage multiple priorities, and the flexibility to adapt to changing scope and evolving business requirements.
 </li>
 <li>
 Ability to manage and influence stakeholders across management levels.
 </li>
 <li>
 Proficiency in Microsoft Excel and Power-point is essential.
 </li>
 <li>
 Prior experience working with projects involving system integrations is strongly preferred.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group).
 </li>
 <li>
 A platform to learn from Alibaba's world-leading ecosystem.
 </li>
 <li>
 Rigorous training and exposure in team management, leadership, business analytics, and operations.
 </li>
 <li>
 An opportunity to train the next generation of business leaders in the e-commerce industry.
 </li>
 <li>
 Competitive salary and incentive package.
 </li>
 </ul>
 
 
</div>

Senior FP&A Analyst

Mashreq

<div>
 
 
 Job Purpose
 
 
 
 Ensure the smooth operation and continuous improvement of multiple critical applications within Pakistan Digital Retail Banking (PK DRB). Oversee the management of both Run and Change activities for these applications, ensuring maximum availability, stability, and performance. Coordinate with business and technical teams to address issues, implement changes, and provide comprehensive support to the business. Ensure compliance with organizational policies and procedures. Prepare and present regular status reports to management and stakeholders on support and change management activities. Provide training and knowledge transfer to team members and stakeholders.
 
 
 
 
 
 
 Key Result Areas
 
 
 <ul>
 <li>
 Ensure timely resolution of support tickets for all managed applications.
 </li>
 <li>
 Monitor system performance and ensure maximum availability and stability of all managed applications.
 </li>
 <li>
 Manage and support change management processes &amp; prioritisation, QPMs etc. to ensure smooth implementation of changes.
 </li>
 <li>
 Ensure the team provides comprehensive UAT support to the business, ensuring all test cases are executed and issues are resolved.
 </li>
 <li>
 Ensure compliance with organizational policies and procedures in all support and change management activities.
 </li>
 <li>
 Support HQ team in system maintenance activities and ensure smooth operations during maintenance windows.
 </li>
 <li>
 Provide training and knowledge transfer to team members and stakeholders to ensure continuity of support.
 </li>
 <li>
 Identify and implement system improvements to enhance performance and reduce complexity.
 </li>
 <li>
 Prepare and present regular status reports to management and stakeholders on support and change management activities.
 </li>
 </ul>
 
 
 
 
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 
 <ul>
 <li>
 Lead the Development of all business requirements and ensure the effective participation of team for project activities and required deliverables.
 </li>
 <li>
 Would be interacting with the higher level management &amp; senior business users to understand their requirements and automation needs.
 </li>
 <li>
 Effective Co-ordination with business and HQ stakeholders to manage their expectation.
 </li>
 <li>
 Foster collaboration with business units, internal teams, and technology stakeholders, maintaining open communication and alignment.
 </li>
 <li>
 Adhere to organizational policies, compliance, and procedures, ensuring effective participation in project activities and deliverables.
 </li>
 <li>
 Provide general administrative support to the team, including, meetings, knowledge transfer and Timesheet reporting, preparation of weekly status report.
 </li>
 <li>
 Track performance of individuals in team and conduct performance appraisals on periodic basis.
 </li>
 </ul>
 
 
 
 
 
 Problem Solving
 
 
 <ul>
 <li>
 Lead the team in effectively managing and resolving crises, ensuring minimal disruption to business operations.
 </li>
 <li>
 Develop and implement crisis management plans and protocols to handle unexpected issues promptly and efficiently.
 </li>
 <li>
 Conduct thorough root cause analysis to identify the underlying issues causing system or process failures in coordination with respective application owners.
 </li>
 <li>
 Ensure clear and effective communication with users regarding system issues, updates, and resolutions.
 </li>
 <li>
 Collaborate with business and technical teams to address and resolve post-production issues effectively.
 </li>
 <li>
 Break down complex business requirements and identify relevant information and options for optimized solutions.
 </li>
 <li>
 Investigate and understand the cause of SIT/UAT defects raised. Recommend solutions to system or process obstacles.
 </li>
 </ul>
 
 
 
 
 
 Decision Making Authority &amp; Responsibility
 
 
 <ul>
 <li>
 Prioritization of change for all PKDRB related requirements in liaison with App Owners.
 </li>
 <li>
 Consult with the Head of OPS &amp; Tech for critical or high-impact decisions to ensure alignment with organizational goals.
 </li>
 <li>
 Use effective judgment to weigh different options and achieve better results within appropriate timeframes.
 </li>
 <li>
 Proactively highlight any concerns affecting workplace deliverables to ensure timely resolution.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 <ul>
 <li>
 12+ years of relevant experience in IT with production &amp; development support experience.
 </li>
 <li>
 Good oral / written communication skills.
 </li>
 <li>
 Hands-on experience and good experience on System of records.
 </li>
 <li>
 Experience of managing Core Banking or Prime modules would be of great advantage.
 </li>
 <li>
 Thorough knowledge of Retail Tech functions.
 </li>
 <li>
 Various project experience working with Nadra, Onelink, Euronet etc. &amp; schemes like Visa, MasterCard, JCB, Amex, Diners.
 </li>
 <li>
 Experience on DevOPS is an advantage.
 </li>
 </ul>
 
 
</div>

Senior Manager Retail Tech Support (Mashreq Digital Bank Pakistan)

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1164 daraz pk country lead pk it jobs IN Karachi

Daraz PK-Country Lead - PK-IT

Daraz PK-Country Lead - PK-IT

Female HR Internee

Senior Manager, Buyer Operations

Supply Chain Analyst

Senior FP&A Analyst

Senior Manager Retail Tech Support (Mashreq Digital Bank Pakistan)