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business analyst - business systems

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analyst, it user help desk

data analyst

Jaheziya

<div>
 We are looking for a
 
 Data Analyst
 
 with experience to lead the data insights department for our specialized training programs. In this role, the incumbent will be responsible for monitoring the physical and psychological development of trainees, analyzing key performance indicators (KPIs), and providing evidence-based recommendations to senior leadership.
 
 
 The incumbent will play a critical role in shaping training, nutrition, and health policies by transforming complex physiological data into actionable strategic reports.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Performance Monitoring: Systematically track physical metrics (weight, muscle mass, fitness scores) across all training phases.
 </li>
 <li>
 Specialized Analysis: Evaluate fitness trends against approved standards and analyze the impact of injury rates and psychological factors on performance.
 </li>
 <li>
 Trend Identification: Analyze long-term trends in obesity, physical performance, and injury rates to evaluate program effectiveness.
 </li>
 <li>
 KPI Extraction: Build analytical dashboards to visualize performance KPIs across all centers. Maintain critical indicators for obesity rates, fitness improvement percentages, and program adherence.
 </li>
 <li>
 Executive Reporting: Transform complex data into simplified graphical reports and provide evidence-based recommendations to improve nutrition and training policies.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum 6&ndash;8 years of professional Data Analysis experience.
 </li>
 <li>
 Background in Sports Science, Healthcare, or National Authority environments is highly preferred.
 </li>
 <li>
 Expertise in Data Visualization (Power BI, Tableau, or Excel) to support senior-level decision-making.
 </li>
 <li>
 Proven ability to manage large-scale datasets and identify trends in human performance.
 </li>
 </ul>
</div>

Data Analyst  – Physical Readiness Wing

Abu Dhabi Department of Economic Development

<div>
 
 Core Responsibilities
 
 <ul>
 <li>
 Gather, analyze, and document business and data requirements
 </li>
 <li>
 Translate business questions into data, reporting, and analytics requirements
 </li>
 <li>
 Define KPIs, metrics, and success measures aligned with business objectives
 </li>
 <li>
 Perform data analysis and validation to support decision-making
 </li>
 <li>
 Support data-driven initiatives, dashboards, and executive reporting
 </li>
 </ul>
 
 Data &amp; Analytical Skills
 
 <ul>
 <li>
 Strong SQL skills for data analysis and validation
 </li>
 <li>
 Advanced skills in Excel and BI tools (Power BI, Tableau, Looker)
 </li>
 <li>
 Experience with data visualization and storytelling
 </li>
 <li>
 Ability to interpret trends, patterns, and anomalies in data
 </li>
 </ul>
 
 Business &amp; Domain Knowledge
 
 <ul>
 <li>
 Strong understanding of business processes and operating models
 </li>
 <li>
 Ability to work with stakeholders to prioritize requirements
 </li>
 <li>
 Experience writing business requirement documents (BRD) and functional specifications
 </li>
 <li>
 Familiarity with Agile / Scrum delivery environments
 </li>
 </ul>
 
 Data Governance &amp; Quality
 
 <ul>
 <li>
 Understanding of data quality, data definitions, and business rules
 </li>
 <li>
 Experience working with Data Owners and Data Stewards
 </li>
 <li>
 Ability to define business data standards and glossaries
 </li>
 </ul>
 
 Communication &amp; Stakeholder Management
 
 <ul>
 <li>
 Strong communication and facilitation skills
 </li>
 <li>
 Ability to bridge business, IT, and data teams
 </li>
 <li>
 Comfortable presenting insights to senior leadership
 </li>
 </ul>
 
 Education &amp; Certifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Information Systems, Data, or related field
 </li>
 </ul>
 
 CBAP, PMI-PBA, or data analytics certifications are a plus
 
 
 Experience
 
 <ul>
 <li>
 3+ years of experience in business analysis, data analysis, or analytics
 </li>
 <li>
 Proven experience translating business needs into data-driven insights
 </li>
 <li>
 Experience working with enterprise data platforms and stakeholders
 </li>
 </ul>
 
 
</div>

Senior Business Data Analyst (Emiratized Role)

Joud Coffee

<div>
 
 The role
 
 
 
 You will own our BI stack end-to-end: ingesting data, building clean models, and delivering clear dashboards that drive action. You&rsquo;ll partner with Operations, Finance, Marketing, and Supply Chain to surface the metrics that matter (AOV, attachment rate, COGS, labor %, waste, menu mix, cohort retention, store P&amp;L, campaign ROI, etc.).
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Design, build, and maintain Power BI dashboards (DAX, Power Query) for daily/weekly exec and outlet views.
 </li>
 <li>
 Model and transform data from POS, ERP, inventory, and other sources into a single source of truth.
 </li>
 <li>
 Publish and govern datasets, set refresh schedules, and manage row-level security.
 </li>
 <li>
 Build automated KPI packs (email/Teams summaries) and self-serve datasets for stakeholders.
 </li>
 <li>
 Deep-dive analyses: menu engineering, price tests, promo/seasonality, forecasting, and store benchmarking.
 </li>
 <li>
 Create clear documentation, data dictionaries, and how-to guides for non-technical users.
 </li>
 <li>
 QA data quality; resolve anomalies with vendors and internal teams.
 </li>
 <li>
 Support ad-hoc questions with fast queries and crisp narratives that drive decisions.
 
 
 </li>
 </ul>
 
 Must-have Qualifications
 
 
 
 <ul>
 <li>
 3+ years in analytics/BI; at least 2 years hands-on with Microsoft BI (Power BI, Power Query, DAX).
 </li>
 <li>
 Strong SQL (joins, CTEs, window functions) and data modeling (star/snowflake).
 </li>
 <li>
 Proven record turning messy operational data into simple executive dashboards.
 </li>
 <li>
 Business acumen in F&amp;B/retail (store ops, margins, inventory, promos).
 </li>
 <li>
 Excellent communication: you can translate analysis into action for non-analysts.
 </li>
 <li>
 Ownership mindset; comfortable working at speed with imperfect data.
 
 
 </li>
 </ul>
 
 Nice to have
 
 
 
 <ul>
 <li>
 Experience with Foodics POS, Microsoft Dynamics 365 Business Central, Supy, or similar systems.
 </li>
 <li>
 Python for analysis/automation; Power Automate/Power Apps for light workflows.
 </li>
 <li>
 Forecasting/experimentation (baseline vs. lift, cohort retention, seasonality).
 </li>
 <li>
 Arabic language skills.
 
 
 </li>
 </ul>
 
 Tools &amp; data sources you&rsquo;ll touch
 
 
 
 Power BI (Service/Desktop), DAX, Power Query, SQL Server/Azure SQL, Excel, Dynamics 365 BC, POS exports (e.g., Foodics), inventory/procurement, staffing/labor, marketing &amp; e-commerce.
</div>

Business Data Analyst (Microsoft BI) — F&B

Cognizant

<div>
 
 The Company
 
 
 
 Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&amp;P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
 
 
 
 Cognizant Consulting
 
 
 
 At Cognizant, our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our consulting services elevate the unique abilities and business aspirations of customers and employees and build relationships based on trust and value.
 
 
 
 Role Purpose
 
 
 
 We are seeking an experienced Customer 360 Business Analyst to support the design and delivery of a unified customer view across the airline&rsquo;s digital, commercial, and operational platforms. This is a data centric BA role, requiring strong experience in customer data, integrations, and analytics, combined with a solid understanding of the aviation domain. The role will work across multiple workstreams to enable personalized customer experiences, effective communications, and data driven decision making.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Elicit, analyze, document, and manage business and technical requirements across Customer 360 and related workstreams
 </li>
 <li>
 Work closely with business stakeholders (Commercial, Marketing, Digital, Loyalty, Operations) to understand end to end customer journeys across the airline ecosystem
 </li>
 <li>
 Analyze customer data flows, data feeds, schemas, and integration points between CRM, marketing, loyalty, booking, and operational platforms
 </li>
 <li>
 Support data migration and data transformation initiatives, ensuring data quality, consistency, and traceability
 </li>
 <li>
 Collaborate with architects, developers, data engineers, and vendors to validate solution designs against business and data requirements
 </li>
 <li>
 Translate complex data and platform concepts into clear business artefacts, including:
 </li>
 <li>
 Process maps and journey flows
 </li>
 <li>
 User stories and epics
 </li>
 <li>
 Data mappings and integration specifications
 </li>
 <li>
 Acceptance criteria and test scenarios
 </li>
 <li>
 Act as a bridge between business and technology teams to ensure Customer 360 solutions deliver measurable business outcomes
 </li>
 <li>
 Support Agile delivery ceremonies including backlog refinement, sprint planning, and reviews
 
 
 </li>
 </ul>
 
 Essential Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Proven experience as a Business Analyst within technology led or data driven transformation programmes
 </li>
 <li>
 Strong background in customer data, analytics, or Customer 360 initiatives
 </li>
 <li>
 Aviation industry experience (airline, airport, loyalty, or travel technology) is critical
 </li>
 <li>
 Hands on data analysis capability, with the ability to:
 </li>
 <li>
 Interpret data models, schemas, and data feeds
 </li>
 <li>
 Understand integration patterns and APIs
 </li>
 <li>
 Work effectively with data engineers and analytics teams
 </li>
 <li>
 Prior experience as a Data Analyst or in a data heavy BA role is a strong advantage
 </li>
 <li>
 Experience with customer communications, CRM, marketing automation, or loyalty platforms
 </li>
 <li>
 Exposure to Adobe Journey Optimizer and/or Amadeus platform
 </li>
 <li>
 Strong understanding of Agile delivery methodologies
 </li>
 <li>
 Excellent written and verbal communication skills, with the ability to engage senior stakeholders
 
 
 </li>
 </ul>
 
 Desirable Experience
 
 
 
 <ul>
 <li>
 Customer personalization, segmentation, or real time decisioning use cases
 </li>
 <li>
 Working in large, complex, multi vendor environments
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Strong analytical and problem solving mindset
 </li>
 <li>
 Data driven thinking with attention to detail
 </li>
 <li>
 Ability to work across business and technical teams
 </li>
 <li>
 Comfortable operating in ambiguity and fast paced transformation environments
 </li>
 <li>
 Customer centric mindset aligned to Etihad&rsquo;s premium brand experience
 </li>
 </ul>
</div>

Business Analyst – Customer 360 (Aviation & Data)

ClearPeaks

<div>
 
 ClearPeaks is a specialist consulting firm delivering services and solutions in "Everything Data" - Business Intelligence, Advanced Analytics, Big Data &amp; Cloud, and Web &amp; Mobile Applications. Founded in 2000, we have been a trusted partner to our customers in over 15 industry verticals and functional areas, with operations spanning Europe, Middle East, the United States, and Africa.
 
 
 
 
 
 ClearPeaks is part of a strategic alliance with synvert, a group of six successful full-service Data &amp; Analytics (D&amp;A) consulting firms, with a clear goal to become one of EMEA's largest D&amp;A consulting companies.
 
 
 
 
 
 Our services are based on the latest market-leading enterprise technology platforms, and delivered by a dynamic team of expert consultants. Our strength lies in our ability to efficiently deliver customer insight and value, gained through our decades of experience with real-world challenges.
 
 
 
 
 
 As a ClearPeaks Analyst, you will be working in a team developing the most innovative projects with real data. The projects will be led by the team manager who will guide, mentor and support you.
 
 
 
 
 
 In addition, you will develop and design end-to-end solutions from scratch to grasp the idea of what being a BI Consultant means. Your first weeks we will train you in the different technologies needed. After that, you will work under the supervision of the team manager to ensure the highest quality possible.
 
 
 
 
 
 If you would love to set foot into the hot and leading-edge sector of BI &amp; Big Data, this internship is just what you are looking for.
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Computer Science or Telecommunication Engineering, Informatics, Statistics or other degree.
 </li>
 <li>
 High interest in the Business Intelligence and Big Data field.
 </li>
 <li>
 Basic experience with SQL, R, JavaScript, Python.
 </li>
 <li>
 Some database or data management knowledge.
 </li>
 <li>
 Fluent English both written and spoken.
 </li>
 <li>
 Analytical, problem solving and creative.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Proactive, team player, committed and constant willingness to improve.
 </li>
 </ul>
 
 
 
 
 
 
 
 Our offer to you!
 
 
 
 
 <ul>
 <li>
 Be part of an international and talented team, enjoying an excellent work environment where people are passionate about what they do.
 </li>
 <li>
 Work with leading edge technologies that will enable you to kick-start your career.
 </li>
 <li>
 Constant learning and the opportunity to be trained in the latest technologies.
 </li>
 </ul>
</div>

Business Intelligence Analyst (UAE National)

Damen

<div>
 We offer you an Ocean of Possibilities. Join our family.
 
 
 
 About Us
 
 
 
 
 Vacancy: Business Analyst
 
 
 
 Are you analytical, detail-oriented, and passionate about turning data into meaningful business insights?
 
 
 Do you enjoy working with stakeholders, solving problems, and supporting fact-based decision-making?
 
 
 Damen Shipyards Group, established in 1927, is a 100% Dutch family-owned international organization comprising 34 shipbuilding and repair yards. With a workforce of over 12,000 employees worldwide, the Group operates through a divisional structure consisting of seven divisions and a central holding company.
 
 
 Damen Middle East Shared Services Limited, based in the United Arab Emirates, forms part of Damen Global Support. The entity provides specialized support services to the various divisions of the Damen Shipyards Group in key areas such as IT, Finance, Audit, Legal, and Compliance.
 
 
 
 Purpose of the Role
 
 
 
 The Business Analyst supports Damen Shipyards Group in making fact based, data driven decisions by translating complex business questions into reliable insights, standardized datasets, and actionable dashboards. By rationalizing the decision-making process with your quantifications and visualizations, management will be able to make better decisions. Through your helicopter view and excellent reporting skills, you are able to identify the root causes of problems, in close cooperation with the business owner. You will translate the business needs into actionable user stories for team members to work with.
 
 
 Operating at Group level, the role bridges business, finance, IT, and management, ensuring consistent KPI definitions, high quality data products, and strong adoption of analytics solutions across the organization.
 
 
 Therefore, you are capable of translating business needs into technical tasks with IT (tools) and other expertise. You stand for the quality of the information and the visibility of this. Your analyses will support business decisions. This implies converting business expectations into data analysis. You perform statistical analysis of data, create visualizations of analyzed data and processes, and you have the ability to look at things in a different way and recognizing patterns.
 
 
 
 Position in the Organization
 
 
 
 <ul>
 <li>
 Part of the Shared Data Analytics Team, acting as a central capability for the Damen Group.
 </li>
 <li>
 Works across multiple Damen companies, functions, and seniority levels.
 </li>
 <li>
 Interfaces closely with Finance, Operations, Engineering, IT, and Executive Management.
 </li>
 <li>
 Contributes to the maturity of data governance, analytics standards, and data‑driven working within Damen.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Business Analysis &amp; Insight Generation
 </li>
 <li>
 Gain understanding and knowledge of the companies activities.
 </li>
 <li>
 Perform business, financial, and statistical analyses to identify trends, deviations, and root causes.
 </li>
 <li>
 Translate analytical findings into concrete, actionable improvement proposals.
 </li>
 <li>
 Monitor Group‑wide performance and signal bottlenecks and risks in processes and outcomes.
 </li>
 <li>
 Develop and maintain KPI frameworks, ensuring consistent interpretation and usage.
 </li>
 <li>
 Requirements Management &amp; Agile Delivery
 </li>
 <li>
 Translate business needs into clear requirements and user stories (Definition of Ready / Done).
 </li>
 <li>
 Prioritize backlog items together with stakeholders.
 </li>
 <li>
 Participate actively in Agile ceremonies (refinement, sprint planning, reviews, retrospectives).
 </li>
 <li>
 Coordinate with IT teams and external partners on technical dependencies and delivery.
 </li>
 <li>
 Data Governance &amp; Quality
 </li>
 <li>
 Contribute to Group data governance by defining data standards, ownership, and quality criteria.
 </li>
 <li>
 Support the development of ETL/ELT, data modeling (e.g. star schemas), and validation standards.
 </li>
 <li>
 Act as a guardian of KPI definitions and data consistency across Damen.
 </li>
 <li>
 Stakeholder Management &amp; Change Enablement
 </li>
 <li>
 Act as a trusted advisor for managers and executives on data and analytics topics.
 </li>
 <li>
 Coach and support stakeholders in using dashboards and insights effectively.
 </li>
 <li>
 Promote data‑driven ways of working through explanation, training, and adoption support.
 </li>
 <li>
 Communicate technical constraints clearly to non‑technical audiences.
 
 
 </li>
 </ul>
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Delivery and maintenance of Management KPI Dashboards.
 </li>
 <li>
 Preparation of detailed, action‑oriented user stories.
 </li>
 <li>
 Alignment of business needs with IT and data platform capabilities.
 
 
 </li>
 </ul>
 
 Qualifications And Experience
 
 
 
 <ul>
 <li>
 &ge;5 years&rsquo; experience as a Business Analyst (in a complex, matrix organization).
 </li>
 <li>
 Experience with project organizations and/or production environments
 </li>
 <li>
 Strong understanding of analytics, BI, and data driven decision making.
 </li>
 <li>
 Experience with Power BI, data modelling, and multi-source reporting.
 </li>
 <li>
 Knowledge of engineering and/or business processes is a strong advantage.
 </li>
 <li>
 Understanding of project and Agile delivery methods.
 </li>
 <li>
 Knowledge of ERP systems like SAP4HANA, IFS, etc.
 
 
 </li>
 </ul>
 
 Core Competencies
 
 
 
 <ul>
 <li>
 Analytical strength: Able to convert complexity into clear insights.
 </li>
 <li>
 Stakeholder sensitivity: Navigates international, multi-level organizations effectively.
 </li>
 <li>
 Communication: Explains technical topics clearly to management and operations.
 </li>
 <li>
 Organizational Skills: Organizing workshops, definition sessions, and similar activities.
 </li>
 <li>
 Critical Thinking: Asking critical questions and validating outcomes.
 </li>
 <li>
 Proactive Attitude: Not waiting for questions but taking the initiative yourself.
 </li>
 <li>
 Helicopter view: Balances strategic overview with attention to detail.
 </li>
 <li>
 Ownership &amp; quality focus: Works accurately, consistently, and result driven.
 </li>
 <li>
 Collaboration: Acts as a team player and a connector between business, finance, and IT.
 
 
 </li>
 </ul>
 Recruiter: Ranusha Wattetenna
 
 
 Email: HR.UAE@damen.com
 
 
 Kindly note that applications must be submitted through the
 
 Apply
 
 button. Email submissions will not be accepted.
</div>

Business Analyst

Nagarro

<div>
 
 Job Description
 
 
 
 We are looking for an
 
 AI Business Analyst
 
 to bridge business and technical teams for AI/ML solutions in
 
 Banking and Insurance
 
 . You will gather requirements, define solution scope, and ensure alignment with enterprise standards.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Engage stakeholders to capture business goals and translate them into functional &amp; non-functional requirements.
 </li>
 <li>
 Prioritize features based on business value and feasibility.
 </li>
 <li>
 Assess data readiness and collaborate with data scientists and architects on solution design.
 </li>
 <li>
 Document user stories, acceptance criteria, and process flows using Figma and Miro.
 </li>
 <li>
 Support model training, validation, and ensure compliance with Responsible AI and regulatory norms.
 </li>
 <li>
 Define KPIs, track performance, and recommend enhancements for continuous improvement.
 
 
 </li>
 </ul>
 
 Must-Have Skills:
 
 
 
 <ul>
 <li>
 Strong Generative AI fundamentals.
 </li>
 <li>
 8+ years of experience
 </li>
 <li>
 Experience in Banking &amp; Insurance domain.
 </li>
 <li>
 Proficiency in Figma and Miro for process visualization.
 </li>
 <li>
 Arabic language proficiency (verbal &amp; written).
 </li>
 </ul>
</div>

AI Business Analyst – Banking & Insurance

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