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customer success analyst (data analyst) Jobs in Lahore

customer success analyst (data analyst)

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data analyst

Remote office solutions (SMC-Private) limited 

Job Title: Data Analyst (Care Coordination)Job Type: Full-time, Onsite Company: Nexus Healthcare Management LLCLocation: DHA, Phase 6, LahoreJob Timing: 6 PM to 3 AMAbout Us:Nexus Healthcare Management LLC is a provider of healthcare solutions, guided by a team of seasoned physicians and industry experts. We are seeking a talented Data Analyst to become a part of our vibrant team. In this role, you will be the key link between raw healthcare data and actionable strategies for our care managers, and coordinators. You will transform complex data sets into clear reports, dashboards, and insights that directly impact patient care, optimize workflows, and demonstrate the value of our care coordination programs.Job Summary:We are seeking a mission-driven and detail-oriented Data Analyst to join our growing Care Coordination team. In this role, you will be the key link between raw healthcare data and actionable strategies for our care managers. You will transform complex data sets into clear reports, dashboards, and insights that directly impact patient care, optimize workflows, and demonstrate the value of our care coordination programs. The ideal candidate is proficient in data analysis tools, understands healthcare processes, and is passionate about improving the patient&rsquo;s experience.Key Responsibilities:<ul><li>Data Extraction &amp; Management: Extract, clean, and validate data from multiple sources including Electronic Health Records (EHRs), claims data, patient registries, and internal care management platforms.</li><li>Reporting &amp; Dashboard Development: Design, build, and maintain automated reports, dashboards, and visualizations (using tools like Tableau, Power BI, or Qlik) to track key performance indicators (KPIs) for care coordination.</li><li>Performance Analysis: Monitor and analyze program performance metrics, such as patient enrollment, engagement rates, medication adherence, hospital readmission rates, ED utilization, and gaps in care closure.</li><li>Identify Trends &amp; Insights: Proactively analyze data to identify trends, patterns, and opportunities for improving care delivery, patient outcomes, and operational efficiency.</li><li>Support Clinical Staff: Provide care coordinators with patient-level data and lists (e.g., patients overdue for appointments, high-risk patient cohorts) to enable proactive interventions.</li><li>Ad-Hoc Analysis: Conduct deep-dive analyses to answer specific business questions from leadership and clinical teams to support strategic decision-making.</li><li>Data Integrity: Collaborate with IT and other teams to ensure data accuracy, consistency, and reliability across systems.</li><li>Compliance: Ensure all data handling and reporting adhere to HIPAA and other relevant healthcare data privacy and security regulations.</li></ul>Experience:Minimum of 2-3 years of experience in a data analyst role, preferably within a healthcare setting (e.g., hospital, health system, payer, population health company).Education:Bachelor&rsquo;s degree in data science, Statistics, Mathematics, Economics, Computer Science, or a related quantitative field.Skills &amp; Competencies:<ul><li>High proficiency in writing SQL queries for data extraction and manipulation.</li><li>Strong experience with data visualization tools such as Tableau, Power BI, or Qlik.</li><li>Advanced skills in Microsoft Excel (pivot tables, complex formulas, VLOOKUPs).</li><li>Solid understanding of healthcare data standards, terminologies, and claims data (e.g., ICD-10, CPT, HCPCS).</li><li>Familiarity with Electronic Health Record (EHR) systems.</li><li>Excellent analytical and problem-solving skills with a meticulous attention to detail.</li><li>Strong communication skills, with the ability to translate complex technical findings into clear, actionable insights for non-technical audiences.</li></ul>Compensation &amp; Benefits:<ul><li>Salary: According to the skill set.</li><li>Working Days: Monday - Friday</li><li>Job Timings: 6 PM &ndash; 3 AM PKT</li></ul>If you are experienced and best fit for this role and love to accept new challenges, apply now at sosama@nexuscaremanagement.com and become part of our team!Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Data Analyst

StudyWise

<div>
 
 
 Role Summary:
 
 We are looking for a
 
 highly analytical and independent Data Analyst
 
 to join our agile marketing team. Reporting directly to the Marketing Manager, you will be the driving force behind our data-driven decisions. You'll work autonomously to transform complex data sets into clear, actionable insights, directly influencing our marketing strategy and overall business growth. This role is perfect for a fast learner with a passion for finding patterns and solving problems.
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 
 Independently design, develop, and maintain data systems and databases to support marketing initiatives.
 
 
 </li>
 <li>
 
 Collect, clean, and interpret data from various sources (e.g., Google Analytics, CRM, ad platforms) to uncover trends and patterns.
 
 
 </li>
 <li>
 
 Develop and present comprehensive reports, dashboards, and visualizations to the Marketing Manager and other stakeholders.
 
 
 </li>
 <li>
 
 Proactively identify opportunities for optimization and new data collection methods without constant supervision.
 
 
 </li>
 <li>
 
 Collaborate with the team to define key performance indicators (KPIs) and track progress toward business goals.
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 
 
 Data Analysis:
 
 SQL, Python (Pandas, NumPy, Matplotlib), R.
 
 
 </li>
 <li>
 
 
 Data Visualization:
 
 Tableau, Power BI, Google Data Studio.
 
 
 </li>
 <li>
 
 
 Analytics Platforms:
 
 Google Analytics (GA4), Adobe Analytics, CRM systems (e.g., Salesforce, HubSpot).
 
 
 </li>
 <li>
 
 
 Skills:
 
 Statistical analysis, predictive modeling, and exceptional problem-solving abilities.
 
 
 </li>
 </ul>
 
 
 Eligibility:
 
 
 
 <ul>
 <li>
 
 Bachelor's or Master's degree from a
 
 
 renowned
 
 
 institution in Data Science, Statistics, Mathematics, or a related quantitative field.
 
 
 </li>
 <li>
 
 
 0-3 years
 
 of experience in a data analysis role, with a proven ability to work independently.
 
 
 </li>
 <li>
 
 
 Highly analytical
 
 , fast learner, and adaptive, with a
 
 super-motivated
 
 work ethic.
 
 
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 
 
 
</div>

Lahore University of Management Sciences

<div>
 
 
 Job Purpose
 
 
 
 The Data Analyst will play a critical role in supporting the Office of Student Affairs (OSA) by collecting, managing, analyzing, visualizing and reporting data to inform strategic decision-making for various domains. This role is ideal for a proactive individual who excels in data-driven environments and is excited to spearhead the upgradation of a comprehensive recruiter/student database management system. The successful candidate will also lead efforts in survey creation and analysis, student data analysis, program enhancements, and perform advanced data visualizations and statistical analysis.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 1. Data Collection and Automation:
 
 
 
 <ul>
 <li>
 Develop and implement automated data pipelines and collection methods (forms, surveys, dashboards).
 </li>
 <li>
 Optimize workflows with automation tools (Airtable automations, Fillout, Notion, n8n, etc.) to reduce manual processes
 </li>
 <li>
 Establish documentation for processes and ensure reproducibility for future team members
 </li>
 </ul>
 
 
 
 2. Data Analysis and Insights:
 
 
 
 <ul>
 <li>
 Collect, process, and analyze data from various sources, including surveys, academic records, placement data, and institutional databases, to generate actionable insights.
 </li>
 <li>
 Monitor and analyze trends in student data over time, using time series analysis and other statistical methods to support strategic planning and decision-making.
 </li>
 <li>
 Conduct statistical analyses, including hypothesis testing, to validate findings and support program/project enhancements.
 </li>
 </ul>
 
 
 
 3. Data Visualization and Reporting:
 
 
 
 <ul>
 <li>
 Build dashboards (Excel, Power BI, Airtable, etc.) that present real-time insights for internal staff and leadership.
 </li>
 <li>
 Translate technical data into accessible visuals and narratives for non-technical stakeholders.
 </li>
 <li>
 Support presentations, official reports, and external partner communication with well-designed visuals and metrics.
 </li>
 </ul>
 
 
 
 4. Database Development and Management:
 
 
 
 <ul>
 <li>
 Design, maintain, and continuously enhance centralized databases for various domains (e.g. students, alumni, faculty, university events, etc.)
 </li>
 <li>
 Ensure data integrity, standardization, and governance and implement automated workflows.
 </li>
 </ul>
 
 
 
 5. Collaboration and Stakeholder Engagement:
 
 
 
 <ul>
 <li>
 Work closely with IT, database specialists, program managers, and other departments to ensure data systems and analyses meet organizational needs.
 </li>
 <li>
 Engage with stakeholders at all levels to understand data requirements, present findings, and support data-driven decision-making across the Office of Student Affairs.
 </li>
 </ul>
 
 
 
 6. Project Leadership:
 
 
 
 <ul>
 <li>
 Spearhead key data projects, such as the development of new data systems or large-scale analyses, ensuring timely and successful completion.
 </li>
 <li>
 Maintain comprehensive documentation of data processes, methodologies, and project outcomes to ensure transparency and facilitate knowledge sharing.
 </li>
 </ul>
 
 
 
 7. Continuous Processes Improvement:
 
 
 
 <ul>
 <li>
 Continuously seek opportunities to enhance technical skills, stay current with industry trends, and apply new knowledge to improve data analysis and management practices.
 </li>
 <li>
 Identify opportunities to streamline and/or automate data processes, enhance data quality, and improve the efficiency and effectiveness of data-related tasks.
 </li>
 </ul>
 
 
 
 8. Ethical Data Handling:
 
 
 
 <ul>
 <li>
 Ensure that all data handling practices comply with relevant data privacy laws and institutional policies, particularly in relation to sensitive student data.
 </li>
 <li>
 Promote the ethical use of data within the Office of Student Affairs, ensuring that data is used responsibly to support student success and institutional goals.
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
 
 
 
 Technical Expertise:
 
 
 
 <ul>
 <li>
 Advanced proficiency in Excel (pivot tables, advanced formulas), SQL, and data visualization tools (Power BI or Tableau).
 </li>
 <li>
 Working knowledge of Python or R for statistical analysis and automation.
 </li>
 <li>
 Strong experience in data cleaning, survey analysis, and database management (e.g., Airtable, Oracle, SAS, or SPSS).
 </li>
 <li>
 Working knowledge of automations, survey development, and possibly AI integrations to reduce manual data collection processes.
 </li>
 </ul>
 
 
 
 Analytical &amp; Strategic Mindset:
 
 
 
 <ul>
 <li>
 Ability to translate complex datasets into dashboards, visual stories, and actionable insights that inform student affairs strategies.
 </li>
 <li>
 Demonstrated ability to identify institutional trends and propose evidence-based interventions.
 </li>
 </ul>
 
 
 
 Communication &amp; Collaboration:
 
 
 
 <ul>
 <li>
 Skilled in presenting technical findings in clear, accessible ways to non-technical audiences.
 </li>
 <li>
 Experience engaging with cross-functional teams (IT, academic staff, program managers) to define data needs and deliver outcomes.
 </li>
 </ul>
 
 
 
 Ethics &amp; Data Governance:
 
 
 
 <ul>
 <li>
 Commitment to confidentiality and integrity in handling sensitive student and other stakeholders&rsquo; data.
 </li>
 <li>
 Familiarity with data privacy regulations and institutional policies.
 </li>
 </ul>
 
 
 
 Professional Drive:
 
 
 
 <ul>
 <li>
 Detail-oriented, self-motivated, and committed to producing accurate, high-quality work.
 </li>
 <li>
 Proactively learns and applies new tools and best practices.
 </li>
 <li>
 Adaptable, empathetic, and aligned with a student-focused mission.
 </li>
 </ul>
 
 
 
 
 
 Behaviour
 
 
 <ul>
 <li>
 Highly motivated and self-starter
 </li>
 <li>
 Emotionally composed and intelligent approach
 </li>
 <li>
 Strong inter &amp; intrapersonal skills to manage relationships with internal and external stakeholders
 </li>
 <li>
 Creative &amp; innovative brain to bring value-adding ideas.
 </li>
 <li>
 Effective communication and presentation skills
 </li>
 <li>
 Ability to work in a fast-paced environment and meet deadlines
 </li>
 </ul>
 
 
 
 
 
 Qualification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Data Science, Statistics, Business/Data Analytics, or a related field.
 </li>
 <li>
 
 Desirable: Master&rsquo;s degree preferred
 
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 At least 2 years of relevant experience
 </li>
 <li>
 
 Desirable: Previous analytical experience working in Higher Education
 
 </li>
 </ul>
 
 
 
 
 
 
 Tools:
 
 
 
 <ul>
 <li>
 Proficiency in SQL, Excel, Power BI, and Canva
 </li>
 <li>
 Familiarity with Airtable, Oracle Analytics, Tableau, R, SAS, Python, and SPSS is a plus
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 What We Offer:
 
 
 
 
 A Learning Ecosystem
 
 
 
 LUMS offers a dynamic work culture that encourages learning and innovation, skills development, and contribution to areas beyond your job role. You will have the opportunity to learn and interact with the best academic minds in Pakistan, as well as to work with highly experienced professionals.
 
 
 
 Intellectual Freedom
 
 
 
 We believe in the pursuit of knowledge, provide the freedom to explore across different disciplines and value the diverse expression of all community members for mutual learning and advancement.
 
 
 
 Benefits
 
 
 
 LUMS offers competitive benefits to its academic and professional colleagues including Provident Fund, Group Life Insurance, EOBI for Pension Scheme, Outpatient medical coverage for self and family, and In-patient Health Insurance for self, spouse, and dependent children.
 
 
 
 Campus Perks
 
 
 
 The LUMS campus offers all the facilities and amenities of a world-class university, including a Sports Complex offering international standard courts for badminton, squash, tennis, basketball and volleyball, a FINA certified 25M swimming pool, and separate gyms for women and men. In addition to the LUMS Dining Center, there is a variety of eateries across campus offering popular cuisines, a breath-taking mosque, a medical centre, the LUMS Library, car parking as well as transport facilities for females, and a professionally run Day Care Center for children of community members.
 
 
 
 Discounts
 
 
 
 LUMS also provides a wide range of corporate discounts and internal educational discounts to its community as a token of each member&rsquo;s value to our community. Our internal educational discounts include waiver of undergraduate tuition fees of employees&rsquo; children studying at LUMS, scholarships for master&rsquo;s programs in several schools, and executive development programs offered by the nationally recognized Rausing Executive Development Center (REDC).
 
 
 LUMS is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace for all our employees. We do not discriminate on the basis of gender, race, religion, caste, ethnicity, age, non-disqualifying physical or psychological disability or social status. Candidates belonging to minority groups are encouraged to apply.
 
</div>

Digilatics

We are seeking a highly analytical and detail-oriented Data Reporting &amp; Insights Specialist to join our team. This role is pivotal in ensuring the accuracy, integrity, and presentation of marketing data reports. The ideal candidate should have a strong background in data analysis, a solid understanding of dashboard tools (preferably Looker Studio), and excellent communication skills to interpret complex data in a client-friendly manner.Job Responsibilities<ul><li>Review all marketing and lead generation reports in advance of meetings to ensure 100% data accuracy and completeness (formulas, proofreading, etc).</li><li>Present marketing lead performance data and marketing campaign results directly to clients clearly and confidently.</li><li>Analyze data period-over-period (WoW, MoM, QoQ, YoY) to detect trends, highlight performance shifts, and forecast outcomes considering seasonality and other external/internal factors.</li><li>Evaluate performance gaps and declining trends by diving deep into the root causes and data validity.</li><li>Create and manage data dashboards using tools like Looker Studio to visualize campaign and lead performance.</li><li>Translate complex datasets into actionable insights that support informed strategic decisions and client expectations.</li><li>Support other teams with data analysis.</li><li>Train and guide junior team members or cross-functional staff on best practices for reporting and insights extraction.</li><li>Maintain a high standard of report quality and ensure alignment with internal and client-facing OKRs.</li><li>Collaborate with digital marketing, SEO, and paid media teams to ensure data reflects actual outcomes and assists in campaign optimization.</li></ul>Skills Required<ul><li>4+ years of hands-on experience in data analysis and dashboard tools (preferably Looker Studio or similar).</li><li>Strong analytical skills with the ability to interpret trends, uncover insights, and present them in a structured format.</li><li>Exceptional attention to detail and accuracy when working with data reports and metrics.</li><li>Proven ability to evaluate trends for internal variables (e.g., strategy shifts, budget allocation, team performance).</li><li>Excellent verbal and written communication skills to explain data findings in client-facing meetings/ loom.</li><li>Ability to handle client questions and provide clear, data-backed answers confidently.</li><li>Clear understanding of lead pipelines, quote tracking, and sales performance reporting.</li></ul>Must-Have:<ul><li>Hands-on experience with Looker Studio or any other data visualization/dashboard tool.</li><li>Strong communication and presentation skills to engage with clients directly</li><li>Experience working with digital marketing metrics such as ROAS, lead-to-sale conversion rates, quote values, and campaign performance.</li><li>Previous experience working in a digital agency or marketing-focused environment is a plus.</li><li>Comfortable with fast-paced, deadline-driven environments.</li><li>A proactive approach to solving data inconsistencies or reporting inefficiencies.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Data Science, Business Analytics, Marketing, or a related field.</li><li>Advanced proficiency in Excel and Google Sheets; familiarity with data connectors, query building, and report automation.</li></ul>Working Hours:05:00 PM - 02:00 AM PAK Time | 08:00 AM - 05:00 PM Eastern Time - (Mon-Fri)<ul><li>Time is subject to change to accommodate things like daylight saving</li></ul>Other Benefits<ul><li>Paid Time Off.</li><li>Competitive Salary</li><li>Performance-based bonuses</li><li>Health Insurance</li></ul>Equal Employment OpportunitiesWe provide Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.Job Type: Full-timePay: Rs120,000.00 - Rs250,000.00 per monthApplication Question(s):<ul><li>This is an On-site Job in USA Eastern Time, are you comfortable working in USA time?</li><li>How many years of experience do you have in Data management and presentation?</li><li>How many years of experience do you have working for the USA /Canada audience?</li><li>In your career, did you ever create a Dashboard to represent Data?</li><li>Current salary</li><li>Expected Salary</li><li>If you have to serve a notice period before joining us, how many weeks it is?</li></ul>Work Location: In person

Careem

<div><div>Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region&rsquo;s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.</div><div>
About the Team:

At Careem, the mission for the NextGen Programme is to help grow our engineers by learning how to write Clean Code, use SOLID principle techniques, and design reliable systems. The ultimate goal is to train new engineers to build excellent foundations with high standards. Our Programme covers vast areas in engineering: Backend, Frontend, Web, Mobile, Data Analysis, MLOps, Infrastructure, Cyber Security and QA.

Part of Careem NextGen Team, the mission of the program is to train the new Analysts to build Analytical excellence foundations with high standards.You will have access to some of the most exciting projects and advanced tech for accelerated learning and exposure, leveraging modern analysis and visualization tools to solve the region&rsquo;s day to day problems.

The Careem Analytics team&rsquo;s mission is to build and track the full lively picture for Careem businesses and experiences, uphold the experience bar, provide actionable insights, formulate problems and contribute to solving them.

Responsibilities:
<ul>
<li>Act as the first point of contact to answer all business data queries</li>
<li>Develop effective reporting solutions by utilizing engineering best practices and various reporting tools</li>
<li>Participate in continuous improvement of these reporting solutions</li>
<li> Ability to quickly understand business requirements and questions and find innovative ways to answer those through data analysis</li>
<li>Drive and support your designated business unit by converting complex data and findings into understandable tables, graphs, and written reports</li>
<li>Present appropriate analysis and commentary to technical and non-technical audience</li>
<li>Gain subject matter expertise and help define appropriate key metrics for the business unit and discover untapped areas for business improvement</li>
<li>Run regular data integrity audits</li>
<li>Devise and evaluate methods for collecting data, such as surveys, questionnaires, and opinion polls</li>
<li>Gather data about consumers, competitors, and market conditions</li>
</ul>
Qualifications:
<ul>
<li>2-4 years of demonstrated experience working in an analytical role</li>
<li>1+ years of demonstrated experience with business intelligence and visualization tools creating management dashboards</li>
<li>Strong analytical skills with expertise in SQL and large datasets</li>
<li>Passion for learning new technologies and working on large-scale, impactful products.</li>
<li>Expert at writing SQL queries against large amounts of data</li>
<li>Self-starter with excellent communication, organizational skills, and the ability to work in complex operational environments.</li>
<li>Ability to get hands-on in a complex operational environment</li>
<li>Must be process oriented and a logical thinker with good attention to detail</li>
<li>Experience with BI tools (e.g., Tableau, MicroStrategy, Looker) for dashboards</li>
<li>Knowledge of Python, R, Spark, Hive, and data lakes (preferred)</li>
</ul>
What we&rsquo;ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a Careem colleague you will be able to:
<ul>
<li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li>
<li>Enjoy the flexibility that comes with the trust of being an owner; work in a hybrid style with a mix of days at the office and at home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.</li>
<li>Access to healthcare benefits and fitness reimbursements for health activities including: gym, health club and training classes.</li></ul></div></div>

Data Analyst II

Dost Solutions

About UserWiseWe are dedicated to transforming the gaming landscape through our S-tier team of industryveterans, talented game developers, and innovative designers. Headquartered in the USA, ourmultinational team brings a wealth of experience and a deep understanding of the gamingindustry to every project. We begin by conducting thorough game analyses, pinpointingstrengths and areas for improvement across design, gameplay mechanics, user interfaces, andmonetization strategies. From there, we craft tailored growth strategies that include featuredevelopment, monetization optimization, and engaging content updates. Powered by ourcutting-edge LiveOps platform, we enhance in-game experiences, drive player engagement,and maximize revenue for studios. Our commitment to excellence ensures that we regularlydeliver fully tested updates that bring your game closer to its ultimate vision. Join us in shapingthe future of gaming!Key Responsibilities&#9679; Analyze data from mobile games to track player behavior, game performance, andbusiness KPIs.&#9679; Generate actionable insights to improve user engagement, retention, and monetizationstrategies.&#9679; Design and execute A/B tests tracking to assess the impact of game updates and newfeatures.&#9679; Collaborate with game designers, product managers, and marketing teams to informdata-driven decisions.&#9679; Build and maintain dashboards to track in-game performance metrics.&#9679; Use SQL to write complex queries and extract data from various sources.&#9679; Present data findings to stakeholders, making recommendations based on your analysis.&#9679; Monitor trends and emerging patterns within game data, identifying opportunities foroptimization.Requirements&#9679; Bachelor's degree in Data Science, Statistics, Computer Science, Economics, orequivalent experience in the industry.&#9679; Proven experience in a data analysis role, ideally within the mobile gaming industry.&#9679; Strong proficiency in SQL, with the ability to write, optimize, and troubleshoot complexqueries.&#9679; Experience with data visualization tools like Tableau, Power BI, or similar.&#9679; Familiarity with statistical methods and tools for data analysis is a plus.&#9679; Nice to have a knowledge of game analytics platforms (e.g., GameAnalytics, orFirebase) is desirable.&#9679; Excellent problem-solving skills and attention to detail.&#9679; Strong communication skills, with the ability to present complex data in anunderstandable way.&#9679; Passion for mobile games and a deep understanding of gaming KPIs (DAU, MAU,retention, ARPU, etc.).This role is ideal for someone who loves diving into data, discovering trends, and making animpact on the future of mobile games!Job Type: Full-timeWork Location: In person

Data Analyst (Gaming Industry)

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div> 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div> 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division: 
Constellation's Dealership Group (https://constellationdealer.com) provides software and related services to dealerships across North America. It is comprised of market leading product lines which offer mission critical software across the following specialized dealership markets: Outdoor Power Equipment (&ldquo;OPE&rdquo;), Power Sports, Agriculture, Lift Truck, RV, and Marine. The Constellation Dealership group is part of Constellation Software Inc., a Canadian-based company, with annual revenues of approximately $3.5 billion.</div><div></div><div>
Division Link: https://constellationdealer.com</div><div></div><div>
Position:</div><div>
The Constellation Dealership Groups OPE Business team is seeking a Customer Success Analyst to join our Lahore office. This role is pivotal in leveraging customer data to provide actionable insights that enhance the customer experience and reduce controllable attrition. The ideal candidate is analytical, customer-focused, and proactive, with the ability to translate complex data into clear recommendations for cross-functional teams.</div><div></div><div>
Key Responsibilities &amp; Outcomes:</div><ul><li>
Attrition Reduction: Deliver insights that help reduce controllable customer attrition by 15%.</li><li>
Customer Attrition Analysis:<ul><li>
Gather, validate, and reconcile data from multiple sources.</li><li>
Develop and maintain an exit interview process.</li><li>
Identify and share customer churn trends with management.</li></ul></li><li>
Net Promoter Score (NPS) Management:<ul><li>
Partner with a 3rd-party marketing provider.</li><li>
Manage customer lists, follow-up with non-respondents, and ensure system updates.</li><li>
Generate and analyze reports to identify customer sentiment trends.</li></ul></li><li>
Support Ticket Analysis:<ul><li>
Highlight recurring product or R&amp;D issues by analyzing support tickets.</li><li>
Recommend priority customers for proactive outreach.</li></ul></li><li>
Customer Health Reporting:<ul><li>
Create and distribute customer report cards (ticket statistics, product usage, survey results).</li><li>
Categorize customers into red, yellow, or green risk levels for management follow-up.</li></ul></li><li>
Ad-Hoc Analysis: Support leadership with one-time or special analytical projects as needed.</li></ul><div></div><div>
Core Competencies:</div><ul><li>
Financial &amp; Analytical Acumen: Ability to perform deep data analysis and translate findings into actionable strategies.</li><li>
Excel Expertise: Advanced proficiency with large datasets, pivot tables, data merging, integrations, reporting, and dashboard creation.</li><li>
Communication Skills: Strong written and verbal presentation abilities; capable of simplifying complex insights.</li><li>
Work Ethic: Proactive, efficient, and self-directed, with persistence in problem-solving.</li><li>
Collaboration: Strong interpersonal skills to effectively partner with cross-functional leadership teams.</li></ul><div></div><div>
Educational &amp; Technical Requirements:</div><ul><li>
Bachelor&rsquo;s degree (preferred in Accounting, Business Management, or related field).</li><li>
1&ndash;3 years of data analysis experience (Financial Planning &amp; Analysis, Sales Operations, Marketing, or related).</li><li>
Basic accounting knowledge preferred.</li><li>
Strong command of Microsoft Office, especially Excel (advanced level).</li><li>
Familiarity with Windows operating systems and basic hardware troubleshooting.</li><li>
Excellent attention to detail with the ability to learn quickly.</li><li>
Customer service orientation: polite, professional, and tactful in communication.</li><li>
Outstanding command of English (written and spoken); international exposure (North America/UK) is a plus.</li></ul><div></div><div>
Work Schedule:</div><ul><li>
Standard Hours: 9:00 AM &ndash; 6:00 PM (Eastern Standard Time).</li><li>
Flexibility: Must be willing to work weekends if required.</li></ul><div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</div><div></div><div>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div></div><div></div>

Customer Success Analyst (Data Analyst)

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Customer Success Analyst (Data Analyst)