data analyst

business analyst

application support analyst (l3) Jobs in Lahore

application support analyst (l3)

customer sales representative Jobs in Lahore

customer sales representative

customer success analyst (data analyst) Jobs in Lahore

customer success analyst (data analyst)

customer success analyst data analyst

Contour Software

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  The Division
  <br/>
  <br/>
 </strong>
 Constellation's Dealership Group (https://constellationdealer.com) provides software and related services to dealerships across North America. It is comprised of market leading product lines which offer mission critical software across the following specialized dealership markets: Outdoor Power Equipment (&ldquo;OPE&rdquo;), Power Sports, Agriculture, Lift Truck, RV, and Marine. The Constellation Dealership group is part of Constellation Software Inc., a Canadian-based company, with annual revenues of approximately $3.5 billion.
 <br/>
 <br/>
 <strong>
  Division Link:
 </strong>
 https://constellationdealer.com
 <br/>
 <br/>
 <strong>
  Position
  <br/>
  <br/>
 </strong>
 The Constellation Dealership Groups OPE Business team is seeking a
 <strong>
  Customer Success Analyst
 </strong>
 to join our Lahore office. This role is pivotal in leveraging customer data to provide actionable insights that enhance the customer experience and reduce controllable attrition. The ideal candidate is
 <strong>
  analytical, customer-focused, and proactive
 </strong>
 , with the ability to translate complex data into clear recommendations for cross-functional teams.
 <br/>
 <br/>
 <strong>
  Key Responsibilities &amp; Outcomes
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Attrition Reduction: Deliver insights that help reduce controllable customer attrition by 15%.
  </li>
  <li>
   Customer Attrition Analysis:
  </li>
  <ul>
   <li>
    Gather, validate, and reconcile data from multiple sources.
   </li>
   <li>
    Develop and maintain an exit interview process.
   </li>
   <li>
    Identify and share customer churn trends with management.
   </li>
  </ul>
  <li>
   Net Promoter Score (NPS) Management:
  </li>
  <ul>
   <li>
    Partner with a 3rd-party marketing provider.
   </li>
   <li>
    Manage customer lists, follow-up with non-respondents, and ensure system updates.
   </li>
   <li>
    Generate and analyze reports to identify customer sentiment trends.
   </li>
  </ul>
  <li>
   Support Ticket Analysis:
  </li>
  <ul>
   <li>
    Highlight recurring product or R&amp;D issues by analyzing support tickets.
   </li>
   <li>
    Recommend priority customers for proactive outreach.
   </li>
  </ul>
  <li>
   Customer Health Reporting:
  </li>
  <ul>
   <li>
    Create and distribute customer report cards (ticket statistics, product usage, survey results).
   </li>
   <li>
    Categorize customers into red, yellow, or green risk levels for management follow-up.
   </li>
  </ul>
  <li>
   Ad-Hoc Analysis: Support leadership with one-time or special analytical projects as needed.
   <br/>
  </li>
 </ul>
 <strong>
  Core Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Financial &amp; Analytical Acumen: Ability to perform deep data analysis and translate findings into actionable strategies.
  </li>
  <li>
   Excel Expertise: Advanced proficiency with large datasets, pivot tables, data merging, integrations, reporting, and dashboard creation.
  </li>
  <li>
   Communication Skills: Strong written and verbal presentation abilities; capable of simplifying complex insights.
  </li>
  <li>
   Work Ethic: Proactive, efficient, and self-directed, with persistence in problem-solving.
  </li>
  <li>
   Collaboration: Strong interpersonal skills to effectively partner with cross-functional leadership teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Educational &amp; Technical Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree (preferred in Accounting, Business Management, or related field).
  </li>
  <li>
   1&ndash;3 years of data analysis experience (Financial Planning &amp; Analysis, Sales Operations, Marketing, or related).
  </li>
  <li>
   Basic accounting knowledge preferred.
  </li>
  <li>
   Strong command of Microsoft Office, especially Excel (advanced level).
  </li>
  <li>
   Familiarity with Windows operating systems and basic hardware troubleshooting.
  </li>
  <li>
   Excellent attention to detail with the ability to learn quickly.
  </li>
  <li>
   Customer service orientation: polite, professional, and tactful in communication.
  </li>
  <li>
   Outstanding command of English (written and spoken); international exposure (North America/UK) is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Schedule
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Standard Hours: 9:00 AM &ndash; 6:00 PM (Eastern Standard Time).
  </li>
  <li>
   Flexibility: Must be willing to work weekends if required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Customer Success Analyst (Data Analyst)

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:<br>
Constellation's Dealership Group (https://constellationdealer.com) provides software and related services to dealerships across North America. It is comprised of market leading product lines which offer mission critical software across the following specialized dealership markets: Outdoor Power Equipment (&ldquo;OPE&rdquo;), Power Sports, Agriculture, Lift Truck, RV, and Marine. The Constellation Dealership group is part of Constellation Software Inc., a Canadian-based company, with annual revenues of approximately $3.5 billion.</div><div></div><div>
Division Link: https://constellationdealer.com</div><div></div><div>
Position:</div><div>
The Constellation Dealership Groups OPE Business team is seeking a Customer Success Analyst to join our Lahore office. This role is pivotal in leveraging customer data to provide actionable insights that enhance the customer experience and reduce controllable attrition. The ideal candidate is analytical, customer-focused, and proactive, with the ability to translate complex data into clear recommendations for cross-functional teams.</div><div></div><div>
Key Responsibilities &amp; Outcomes:</div><ul><li>
Attrition Reduction: Deliver insights that help reduce controllable customer attrition by 15%.</li><li>
Customer Attrition Analysis:<ul><li>
Gather, validate, and reconcile data from multiple sources.</li><li>
Develop and maintain an exit interview process.</li><li>
Identify and share customer churn trends with management.</li></ul></li><li>
Net Promoter Score (NPS) Management:<ul><li>
Partner with a 3rd-party marketing provider.</li><li>
Manage customer lists, follow-up with non-respondents, and ensure system updates.</li><li>
Generate and analyze reports to identify customer sentiment trends.</li></ul></li><li>
Support Ticket Analysis:<ul><li>
Highlight recurring product or R&amp;D issues by analyzing support tickets.</li><li>
Recommend priority customers for proactive outreach.</li></ul></li><li>
Customer Health Reporting:<ul><li>
Create and distribute customer report cards (ticket statistics, product usage, survey results).</li><li>
Categorize customers into red, yellow, or green risk levels for management follow-up.</li></ul></li><li>
Ad-Hoc Analysis: Support leadership with one-time or special analytical projects as needed.</li></ul><div></div><div>
Core Competencies:</div><ul><li>
Financial &amp; Analytical Acumen: Ability to perform deep data analysis and translate findings into actionable strategies.</li><li>
Excel Expertise: Advanced proficiency with large datasets, pivot tables, data merging, integrations, reporting, and dashboard creation.</li><li>
Communication Skills: Strong written and verbal presentation abilities; capable of simplifying complex insights.</li><li>
Work Ethic: Proactive, efficient, and self-directed, with persistence in problem-solving.</li><li>
Collaboration: Strong interpersonal skills to effectively partner with cross-functional leadership teams.</li></ul><div></div><div>
Educational &amp; Technical Requirements:</div><ul><li>
Bachelor&rsquo;s degree (preferred in Accounting, Business Management, or related field).</li><li>
1&ndash;3 years of data analysis experience (Financial Planning &amp; Analysis, Sales Operations, Marketing, or related).</li><li>
Basic accounting knowledge preferred.</li><li>
Strong command of Microsoft Office, especially Excel (advanced level).</li><li>
Familiarity with Windows operating systems and basic hardware troubleshooting.</li><li>
Excellent attention to detail with the ability to learn quickly.</li><li>
Customer service orientation: polite, professional, and tactful in communication.</li><li>
Outstanding command of English (written and spoken); international exposure (North America/UK) is a plus.</li></ul><div></div><div>
Work Schedule:</div><ul><li>
Standard Hours: 9:00 AM &ndash; 6:00 PM (Eastern Standard Time).</li><li>
Flexibility: Must be willing to work weekends if required.</li></ul><div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Intelligent Outsource Ltd

<p><b>Job Title: Commercial Financial Analyst</b></p><p><b>Company: </b>Taskaler</p><p><b>Location: </b>Pakistan, Lahore, Model Town</p><p><b>Job Type: </b>Full-Time</p><p><b>Company Overview:</b></p><p>Taskaler is a leading offshore outsourcer offering end-to-end retail-driven services. We provide our brands with a wide range of bespoke retail and eCommerce solutions, including customer experience, back office, and digital support. We are committed to operational excellence and exceptional client experiences. As a growing company, we are seeking a Commercial Financial Analyst to join our talented team.</p><p><b>Job Summary:</b></p><p>The Commercial Finance Analyst is a <b>hands-on FP&amp;A infrastructure role</b> responsible for <b>building, maintaining, and validating forecasting and reporting models from raw system data</b>.</p><p>The role requires someone who is comfortable <b>starting with unstructured or semi-structured datasets</b>, shaping them into clean, scalable models, and generating outputs that reconcile back to source systems.</p><p>This is <b>not a valuation or corporate finance role</b>. The emphasis is on <b>data construction, template ownership, and repeatable forecasting processes</b>, rather than analysing pre-built models.</p><p><b>Key Responsibilities:</b></p><p><b>1. Data Construction &amp; FP&amp;A Infrastructure</b></p><ul><li>Extract raw financial data from accounting systems (e.g. Xero or equivalent).</li><li><b>Build forecasting and reporting structures from scratch</b>, including:</li></ul><p>____________<b>i) </b>stacking data by time, entity, P&amp;L line, cost type, and business unit</p><p>____________ <b>ii) </b>validating completeness and accuracy</p><p>____________<b>iii)</b> reconciling outputs back to source data.</p><ul><li>Own the <b>end-to-end flow</b> from raw actuals &rarr; structured dataset &rarr; forecast model &rarr; output.</li></ul><p><b>2. Forecasting, Budgeting &amp; Template Ownership</b></p><ul><li>Build and maintain <b>driver-based forecast models</b> using raw and historical data.</li><li>Create and own <b>roll-forward processes</b> (actuals flowing into forecast periods).</li><li>Maintain and improve forecast and budget templates, ensuring consistency across business units.</li><li>Apply assumptions in a structured, auditable way (clear logic, documented drivers).</li></ul><p><b>3. Systems &amp; Tooling (Including Datarails)</b></p><ul><li>Prepare and structure datasets for use in <b>Datarails</b> (or similar FP&amp;A tools).</li><li>Own mapping, validation, and reconciliation between accounting systems and forecasting tools.</li><li>Troubleshoot data issues and fix structural problems, not just flag them.</li><li>Collaborate with data or systems specialists where needed, but <b>own the commercial FP&amp;A layer</b>.</li></ul><p><b>4. Reconciliation &amp; Data Integrity</b></p><ul><li>Reconcile forecast outputs to:</li></ul><p>____________<b>i)</b> accounting system actuals</p><p>____________<b>ii)</b> prior forecasts</p><p>____________<b>iii)</b> approved budgets.</p><ul><li>Identify and resolve discrepancies, not just report them.</li><li>Maintain clear documentation of model logic, assumptions, and data transformations.</li></ul><p><b>5. Stakeholder Support</b></p><ul><li>Work with non-finance budget owners to:</li></ul><p>____________ <b>i)</b> explain outputs clearly</p><p>____________<b>ii)</b> challenge assumptions</p><p>____________<b>iii)</b> update drivers based on operational reality.</p><ul><li>Translate complex data into <b>simple, usable insights</b>.</li></ul><p><b>Skills &amp; Experience Required (Updated)</b></p><p><b>Essential</b></p><ul><li>Demonstrated experience <b>building FP&amp;A models from raw datasets</b>, not just maintaining finished models.</li><li>Strong Excel / Google Sheets capability, including:</li></ul><p>____________<b>i)</b> structuring data tables</p><p>____________<b>ii)</b> formula-based modelling</p><p>____________<b>iii)</b> reconciliation logic.</p><ul><li>Experience working with accounting system data (e.g. Xero, QuickBooks, NetSuite).</li><li>High attention to detail and comfort owning repeatable, administrative processes.</li><li>Ability to explain how a model was built, step by step.</li></ul><p><b>Preferred</b></p><ul><li>Experience with FP&amp;A tools such as <b>Datarails</b>, Adaptive, Anaplan, or similar.</li><li>Exposure to Power Query, pivot tables, or database-style data handling.</li><li>Experience supporting multiple business units or cost centres.</li></ul><p><b>What Success Looks Like </b></p><ul><li>Accurate, timely roll-forward models and templates ready for forecasting cycles.</li><li>Well-structured, driver-based financial models aligned with business unit requirements.</li><li>Clean, validated data sets that fit the Data rails format.</li><li>Clear modelling outputs that help commercial leaders make faster, better decisions.</li><li>Strong working relationships with business unit leads, the finance team, and data teams</li></ul><p><b>Perks &amp; Benefits:</b></p><p>At Taskaler, we want you to be well and thrive. Our global benefits package includes</p><ul><li>Fuel Allowance</li><li>Outpatient (Self, Spouse, Children, &amp; Parents)</li><li>Insurance Coverage</li><li>Leave encashment</li><li>Development plan - In-house Courses/Certifications</li><li>Nurturing environment where you can learn and grow yourself.</li></ul><p><b>Why Join Us:</b> At Taskaler, we offer a dynamic and collaborative work environment where your contributions are valued. As part of our team, you will have the opportunity to make a meaningful impact on our Finance Department and be involved in exciting projects that drive our business forward.</p><p>We would love to hear from you if you are passionate about this role and making a difference in a fast-growing company. Join us in shaping the future of Taskaler!</p><p>Job Type: Full-time</p><p>Pay: From Rs150,000.00 per month</p><p>Experience:</p><ul><li>Financial Analyst: 5 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: In person</p>

Commercial Financial Analyst

Digital34

<p><b>Job Summary:</b> We are looking for a motivated and analytical individual to join our Graduate Trainee Program, an excellent opportunity for recent graduates aiming to start their careers in Business Process Optimization, CRM and Marketing Automation. The ideal candidate should have strong communication, analytical, and logical reasoning skills. You will receive extensive training in CRM systems, marketing automation tools, and industry best practices to develop into a full-fledged Business Analyst.</p><p><b>Key Responsibilities:</b></p><p><b>1. Data Analysis &amp; Reporting:</b></p><ul><li>Assist in gathering and analyzing CRM and marketing data.</li><li>Prepare reports and presentations for business decisions.</li><li>Identify trends and insights from data.</li></ul><p><b>2. Requirement Gathering &amp; Documentation:</b></p><ul><li>Collaborate with stakeholders to gather and document project requirements.</li><li>Maintain documentation such as business requirements and process flows.</li></ul><p><b>3. CRM &amp; Marketing Automation Support:</b></p><ul><li>Learn and assist in CRM and marketing automation configuration.</li><li>Support end-users and participate in testing new system features.</li></ul><p><b>4. Process Improvement:</b></p><ul><li>Analyze and recommend improvements for business processes.</li><li>Assist in creating process documentation and training materials.</li></ul><p><b>5. Client Interaction &amp; Communication:</b></p><ul><li>Build relationships with clients and internal teams.</li><li>Assist in client meetings and communicate project updates.</li></ul><p><b>6. Learning &amp; Development:</b></p><ul><li>Engage in continuous learning through structured training.</li><li>Stay updated on industry trends and tools.</li><li>Work closely with mentors to deepen industry knowledge.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Business, IT, Marketing, or a related field.</li><li>Strong communication and analytical skills.</li><li>Excellent logical reasoning and attention to detail.</li><li>Adaptability and ability to work collaboratively.</li><li>Previous internships or projects in business analysis, CRM, or marketing automation are a plus.</li></ul><p><b>Expectations:</b></p><ul><li><b>Learning Commitment:</b> Dedication to mastering CRM and marketing automation tools.</li><li><b>Proactive Approach:</b> Initiative in identifying improvements and contributing to success.</li><li><b>Time Management:</b> Ability to manage multiple tasks and meet deadlines.</li><li><b>Professional Growth:</b> Willingness to seek feedback and develop professionally.</li></ul><p><b>Benefits:</b></p><ul><li>Access to training programs and mentorship.</li><li>Potential for a full-time Business Analyst role after the program.</li><li>Collaborative work environment with growth opportunities.</li><li>Competitive salary with perks.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs100,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Location:</p><ul><li>Lahore (Required)</li></ul><p>Work Location: In person</p>

Management Trainee (Digital Marketing)

Markraft

<p><b>Job Title:</b> Data Analyst Intern</p><p><b>Location:</b> Lahore, Pakistan<br/><b>Company:</b> Mashkraft (Canada-based Software Firm)<br/><b>Job Type:</b> Internship (Full-Time)</p><p><b>Job Description</b></p><p>Mashkraft is seeking a detail-oriented and motivated <b>Data Analyst Intern</b> to join our growing team. This role is ideal for recent Computer Science graduates or individuals with 1&ndash;2 years of relevant experience or internship exposure who are eager to develop hands-on skills in data analysis, reporting, and business insights.</p><p><b>Key Responsibilities</b></p><ul><li>Clean, organize, and validate large datasets using Microsoft Excel and other tools</li><li>Assist with data entry, transformation, and quality assurance processes</li><li>Create reports and basic dashboards to support data-driven decision-making</li><li>Collaborate with cross-functional teams to understand data requirements</li><li>Identify trends, patterns, and anomalies within datasets</li><li>Maintain and update internal databases as required</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Data Science, or a related field</li><li>Strong proficiency in Microsoft Excel (pivot tables, formulas, charts)</li><li>knowledge of SQL, Google Sheets, or Python is a plus</li><li>High attention to detail and strong analytical skills</li><li>Familiarity with data visualization tools is an advantage</li><li>Strong willingness to learn and grow in the data analytics field</li></ul><p><b>Benefits</b></p><ul><li>Hands-on experience with real-world data projects</li><li>Opportunity to work with an international team</li><li>Supportive work environment with learning opportunities</li><li>Potential conversion to a full-time role based on performance</li></ul><p><b>Compensation</b></p><ul><li>Monthly stipend starting from <b>PKR 15,000</b></li></ul><p><b>Work Location</b></p><ul><li>On-site (Lahore)</li><li>Candidates must be able to commute reliably or relocate before joining</li></ul><p><b>How to Apply</b></p><p>Send your resume to <b>careers@mashkraft.com</b><br/><b>Subject Line:</b> <i>Data Analyst Intern Application &ndash; [Your Name]</i></p><p>Job Type: Full-time</p><p>Pay: From Rs15,000.00 per month</p><p>Work Location: In person</p>

Data Analyst Intern

Systems Limited

<div>
 <p>
  Systems Limited is looking for a Customer Service Analyst position to deliver all order to cash related processes for assigned customers. The customer service analyst will support the logistics and customer operations team to ensure seamless end to end order to cash fulfilment
 </p>
 <p>
  This role will be responsible for a supporting a wide range of Travel retail customers working directly with the Account management teams and coordinating cross-functionally within the organization in order to deliver a first-class customer experience to all business Global Travel retail customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Verify customer purchase orders (e.g., contact details, pricing, terms) &amp; monitor order management process from order entry in SAP system to delivery OTIF.
  </li>
  <li>
   Ensure order vs FC check and related stock prioritization to ensure all customer requirements are met.
  </li>
  <li>
   Work with system tools, supply chain and planning team to align orders and ensure prompt communication to customers and account managers to manage expectations where shortages arise.
  </li>
  <li>
   Work with logistics team and 3PL to ensure shipment schedule meets customer requirements, advise customer of shipping information, and provide shipping instructions &amp; documents in a timely manner.
  </li>
  <li>
   Keep record of import-export &amp; shipping document as required by each country specific territory.
  </li>
  <li>
   Track orders and keep customer updated with latest ETA of product in line with customer incoterms. Confirm satisfactory delivery of product and flag any issues at receipt of goods.
  </li>
  <li>
   Ad-hoc creation of credit &amp; debit notes to customers
  </li>
  <li>
   Ensure all business processes are executed in line with company controllership policies and direction
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Bachelors degree
  </li>
  <li>
   2-3 years&rsquo; experience working in the FMCG industry
  </li>
  <li>
   Previous experiences in Supply Chain (Logistics/Customer Services), preferably multinational FMCG companies.
  </li>
  <li>
   Hands-on experience using SAP and PowerBI is advantageous
  </li>
  <li>
   Proficient in excel, example: VLOOKUP, sum if, pivot tables
  </li>
  <li>
   Knowledge and experience in export documentation
  </li>
  <li>
   Organized and detailed oriented mindset exhibited in experience
  </li>
  <li>
   Strong written and verbal communication skills.
  </li>
  <li>
   Ability to operate independently whilst being results-oriented.
  </li>
  <li>
   Able to manage pressure well and able to build credibility within the domain
  </li>
  <li>
   Good commercial awareness and understanding of consumer and customer behavior alongside business strategy and models
  </li>
  <li>
   Experience in finding new ways to improve the efficiency of output and propose new ideas
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical / Functional / Leadership Skills Required
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Account management (commercial acumen, marketing financials, negotiation &amp; influencing)
  </li>
  <li>
   Taking ownership of all customer interactions along with high level of data integrity and attention to detail
  </li>
  <li>
   Prompt, effective and accurate resolution of customer issues while developing and maintaining strong customer relationships
  </li>
  <li>
   Strong Selling and negotiation skills, Objection Handling and effective questioning
  </li>
  <li>
   Experience in data management and analysis along with customer servicing
  </li>
  <li>
   Familiar with payment processing services/systems
  </li>
  <li>
   Reporting knowledge, especially in generating and providing insights
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Service Analyst

CodeNinja

<b>About the Company:</b><br>
CodeNinja is a global AI and software engineering firm that helps organizations build, scale, and operate intelligent digital solutions. With a strong focus on AI, data platforms, and cloud-native systems, CodeNinja partners with enterprises to deliver high-impact technology outcomes across industries. The company operates across multiple regions, working with global clients to solve complex business problems through innovation and engineering excellence.
<br><br>
<b>Role Overview:</b><br>
CodeNinja is seeking a Business Analyst to support presales and engineering teams through effective requirements discovery, analysis, and documentation. The role focuses on translating prospective client needs into clear functional and technical requirements that enable proposal development, solution design, and delivery — including AI and data-driven solutions.
<br><br>
<b>Key Responsibilities:</b><br>
<b>Presales & Requirements Discovery:</b><br>
<ul>
<li>Lead requirements discovery sessions with prospective clients.</li>
<li>Conduct workshops and interviews to identify business goals, functional and non-functional requirements, data and AI needs, assumptions, risks, and dependencies.</li>
<li>Document requirements clearly to support solutioning, estimation, and AI feasibility.</li>
</ul>
<b>Documentation & Engineering Enablement:</b><br>
<ul>
<li>Convert requirements into functional specifications, user stories, acceptance criteria, and high-level process/data flows.</li>
<li>Maintain engineering-ready documentation and clarify requirements with engineering and AI teams.</li>
</ul>
<b>Presales & Proposal Support:</b><br>
<ul>
<li>Support proposal development, RFP/RFI responses, scope definition, and assumptions.</li>
<li>Ensure proposals are based on validated requirements, including AI scope and data dependencies.</li>
</ul>
<b>POC / Prototype Support:</b><br>
<ul>
<li>Support AI and digital POCs by defining scope, success criteria, and validating AI use cases (e.g., RAG feasibility, agent behavior).</li>
<li>Prepare client-facing POC documentation.</li>
</ul>
<b>Jira & Backlog Management:</b><br>
<ul>
<li>Create and maintain Jira epics, user stories, and tasks.</li>
<li>Ensure end-to-end traceability from discovery to development.</li>
</ul>
<b>Cross-Functional Collaboration:</b><br>
<ul>
<li>Act as a liaison between presales, engineering, AI/data teams, and clients.</li>
<li>Ensure smooth handover from presales to delivery.</li>
</ul>
<b>Requirements:</b><br>
<b>Required Skills & Experience:</b><br>
<ul>
<li>5+ years of experience in business analysis, preferably in presales or consulting.</li>
<li>Strong expertise in requirements elicitation, analysis, and documentation.</li>
<li>Experience supporting presales activities, proposals, or RFPs.</li>
<li>Understanding of SDLC, APIs, system integrations, databases, and cloud platforms (AWS/Azure/GCP).</li>
<li>Foundational understanding of AI solutions, including ML concepts, Agentic AI, and RAG patterns.</li>
<li>Hands-on experience with Jira and structured documentation (BRDs, FRDs, user stories).</li>
<li>Strong communication and stakeholder management skills.</li>
</ul>
<b>Why Join CodeNinja:</b><br>
<ul>
<li>Be a key contributor to AI-driven and digital presales engagements.</li>
<li>Collaborate with solution architects, AI engineers, data teams, and sales leaders.</li>
<li>Gain exposure to modern AI platforms, data systems, and cloud technologies.</li>
<li>Clear growth opportunities into Senior Business Analyst roles.</li>
</ul>
Disclaimer
<br>CodeNinja is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, and performance. Female and minorities are strongly encouraged and preferred to apply for the role.

Business Analyst - Pre Sales

Explore 993+ Customer success analyst data analyst in Lahore this January. Find roles across top companies and apply now to boost your career.

993 customer success analyst data analyst jobs IN Lahore

Customer Success Analyst (Data Analyst)

Customer Success Analyst (Data Analyst)

Commercial Financial Analyst

Management Trainee (Digital Marketing)

Data Analyst Intern

Customer Service Analyst

Business Analyst - Pre Sales