data analyst

data analyst, user operations Jobs in San Francisco

data analyst, user operations

data engineer

data analyst user operations

OpenAI

<div>
 <strong>
  About The Team
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  <br/>
 </strong>
 The User Operations team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. Given OpenAI&rsquo;s breakneck shipping cadence and growth&mdash;and the expectation that it will only accelerate&mdash;transforming our rich support data into real‑time insights and scalable, self‑serve analytics is critical to sustaining exceptional customer experiences on the path to AGI.
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 <strong>
  About The Role
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  <br/>
 </strong>
 We&rsquo;re seeking a User Operations Data Analyst who will dig deep into user‑support data&mdash;surfacing trends, volumes, and friction signals&mdash;and turn these findings into actionable insights and always‑on reporting. You&rsquo;ll design, build, and maintain self‑serve dashboards that keep every stakeholder informed in real time, partnering closely with Data Science and Engineering to ensure clean pipelines, robust models, and scalable tooling. Think proactive friction detection and real‑time service‑health views that help us stay ahead of demand&mdash;delivering decision‑grade insights, not just prettier slide decks.
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 This role is based in San Francisco, California. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
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 <strong>
  In This Role, You Will
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 </strong>
 <ul>
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   Explore large support and product datasets to uncover trends, volume drivers, and user‑experience pain points, distilling findings into clear, actionable narratives.
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   Build, enhance, and maintain self‑serve dashboards and reporting tools, enabling non‑technical teams to answer their own data questions.
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   Establish a unified metrics taxonomy for service‑health and performance&mdash;and build automated data‑sharing pipelines and scorecards with our BPO partners to ensure everyone operates from the same real‑time view of success
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   Leverage LLMs to build bespoke classifiers that automatically label and segment inbound volumes&mdash;powering smarter routing, richer self‑serve insights, and swifter root‑cause analysis.
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   Partner with Data Engineering to ensure reliable pipelines, implement data‑quality checks, and document sources of truth.
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   Jump into high‑priority special projects to conduct bespoke deep‑dive analyses and deliver clear, strategic recommendations to leadership.
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   Prototype quickly&mdash;leveraging ChatGPT, Jupyter notebooks, Retool, and other tools&mdash;to prove value before hardening with Engineering.
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   Collaborate with Data Science on predictive models and experimentation, translating results into operational recommendations.
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  </li>
 </ul>
 <strong>
  You Might Thrive In This Role If You
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 </strong>
 <ul>
  <li>
   8 + years in analytics, business intelligence, or data science, ideally supporting customer support or operations teams.
  </li>
  <li>
   Expert‑level SQL skills and proficiency in Python or R for advanced analysis and automation
  </li>
  <li>
   Hands‑on experience designing and maintaining BI dashboards (e.g. Looker, Mode, Tableau, Sundial) with a focus on clarity and self‑serve usability.
  </li>
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   Hands‑on experience fine‑tuning or prompt‑engineering LLMs to build text classifiers, sentiment analysis, or tagging systems.
  </li>
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   Demonstrated ability to translate complex datasets into clear business stories and recommendations for both technical and non‑technical audiences.
  </li>
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   Familiarity with support metrics (SLAs, FCR, deflection) and ability to define service health KPIs.
  </li>
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   Strong cross‑functional communication skills&mdash;comfortable collaborating daily with engineers, data scientists, and operations leaders.
  </li>
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   An eye for detail, a zero‑defect mindset, and a bias toward action over theoretical perfection
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   Possess a strong bias for automation and can defend governance decisions that keep data and processes healthy as they grow.
  </li>
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   Thrive in a fast‑moving, ambiguous environment where priorities can shift quickly.
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  </li>
 </ul>
 <strong>
  About OpenAI
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  <br/>
 </strong>
 OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
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 We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
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 For additional information, please see OpenAI&rsquo;s Affirmative Action and Equal Employment Opportunity Policy Statement.
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 Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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 <br/>
 To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
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 We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
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 <br/>
 OpenAI Global Applicant Privacy Policy
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 At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
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 Compensation Range: $235K
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</div>


Data Analyst, User Operations

Neon

<div>
 <strong>
  About Neon
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  <br/>
 </strong>
 Neon is a global payments and e-commerce platform designed to help game publishers earn more money and independence from app stores. We believe commerce should be open and transparent: clear decisions, actionable insights, and aligned incentives. Founded by payments, fintech and gaming veterans, Neon focuses on product and partnership excellence: we share the playbook, co-pilot decisions, and abstract away risk and complexity for our customers. We&rsquo;re replacing old-school, black-box relics with clear, modern, and developer-centric infrastructure.
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 As an early team member, you&rsquo;ll have the opportunity to shape and scale Neon&rsquo;s product and culture, making a direct impact on our growth and success. You&rsquo;ll join a collaborative, diverse team from world-class companies like Apple, Affirm, Unity, and Visa, backed by renowned VC's including Thrive, a16z, Griffin Gaming, Ribbit, and Renegade. If you want to build disruptive technology, challenge the status quo, and help game creators thrive on their own terms, read on.
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 The Role
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 The Payment Operations Analyst plays a critical role in ensuring the smooth day-to-day execution of Neon Pay&rsquo;s payments operations. You&rsquo;ll manage dispute resolution, fraud investigation, and transaction performance tracking &mdash; providing the data and insights that fuel our payment optimization and risk strategies.
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 This is a hands-on operational role that sits within the Payments function, working closely with product managers and partners to ensure accuracy, compliance, and continuous improvement.
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 What You&rsquo;ll Do
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   Manage dispute and chargeback processes from intake to resolution.
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   Conduct fraud investigations and escalate patterns to product and risk leads.
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   Track and analyze performance metrics such as authorization rates, decline reasons, and fraud losses.
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   Support reporting and KPI tracking for payment optimization and risk performance.
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   Document workflows, maintain compliance standards, and identify areas for process improvement.
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   Collaborate with Product, Engineering, and external partners to strengthen operations and data accuracy.
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 </ul>
 What You&rsquo;ll Bring
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 <ul>
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   3&ndash;5 years&rsquo; experience in payments operations, fraud/risk operations, or financial services.
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   Strong analytical skills; comfortable working with data dashboards and performance reporting tools.
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   Detail-oriented, process-driven, and proactive in identifying inefficiencies.
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   Strong communicator, able to work effectively across product, operations, and external teams.
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 Compensation Range: $70K - $90K
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</div>


Payments Performance Analyst

Citizen Health

<div>
 <strong>
  Who We Are
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  <br/>
 </strong>
 Citizen Health was founded on the belief &mdash; shaped by firsthand lived experiences navigating healthcare &mdash; that having the right advocate is the single most important factor in achieving better care and outcomes. By uniquely combining data, AI, and community, Citizen is building a personalized AI advocate powered by patients' complete medical histories and data from thousands of other patients to generate personalized insights for clinical decisions and day-to-day challenges. Starting in rare and complex conditions, patients share their data in exchange for value, enabling biopharma and researchers with seamless access to patients and regulatory-grade data, shaving years off drug development for much-needed treatments.
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 Citizen is founded by experienced entrepreneurs with multiple successes under their belts and is funded by top-tier investors including 8VC, Transformation Capital, and Headline Ventures, among others. We are a mission-driven team excited to be building the future of consumer healthcare.
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 <strong>
  The Role
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 We're seeking a full-stack Software Engineer to work on the development of our patient, partner, and company web applications. This role is crucial in creating intuitive, efficient, and responsive user interfaces that will directly impact our users' experience and our platform's success.
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 As a key part of our engineering team, you will build high-performance, scalable, and accessible user interfaces that use AI to serve diverse user groups including rare disease patients, healthcare providers, researchers, and our internal teams.
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 You will join a team that highly leverages the latest AI coding assistants (e.g. Cursor, Claude Code, Codex, etc.) to implement features at very high velocity.
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 Your work will be at the heart of our mission, translating complex health data and research findings into user-friendly interfaces that empower patients, facilitate groundbreaking research, and streamline our internal operations.
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 <strong>
  Who You Are
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 </strong>
 You&rsquo;re a builder and problem-solver who thrives in fast-paced, innovative environments. You&rsquo;ve worked on consumer or data-rich products, enjoy end-to-end ownership, and collaborate closely with teammates to ship real value. You&rsquo;re comfortable diving into your strengths (frontend, backend, or full-stack) and curious about how AI can improve the experiences we deliver for patients, providers, researchers, and internal teams.
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 You will likely be a fit if you have
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   0-3 years of professional software engineering experience with a track record of launching user-facing features or services.
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   Strength in one or more of the following:
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   Frontend: JavaScript/TypeScript with a modern framework (e.g., React/Vue), semantic HTML/CSS, accessibility, and performance for data-heavy UIs.
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   Product Engineering: Strong product sense and UX instincts; you use user needs, data, and experiments to guide decisions and iterate quickly.
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   Working knowledge of performance, scalability, and security fundamentals appropriate to your layer (e.g., web perf, API efficiency, data modeling, auth).
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   Experience with testing (e.g., Jest, React Testing Library, Cypress, PyTest) and comfort with code reviews and iterative development.
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 You will receive bonus points if you have
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   Experience with frontend state management (e.g., Redux, MobX, Recoil) or a backend framework (e.g., Express, FastAPI, Spring, Fiber).
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   Familiarity with CI/CD pipelines and modern build tooling.
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   Proficiency with databases (SQL or NoSQL) and writing simple queries to inform product decisions.
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   Experience with analytics/experimentation and/or accessibility best practices.
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   Exposure to cloud infrastructure (AWS/GCP/Azure), containers, and observability is a plus.
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 <strong>
  Why Join Us?
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 </strong>
 At Citizen Health, You Will Be Part Of An Ambitious Mission To Build Innovative AI-driven Solutions That Redefine The Consumer Healthcare Experience And Improve Outcomes For Millions. We Value Curiosity, Creativity, And Collaboration, And We Believe In Empowering Every Team Member To Have An Impact. Here, You&rsquo;ll Find
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   The chance to work on pioneering AI technologies and solve complex problems that push the boundaries of what&rsquo;s possible in healthcare
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   The freedom to lead your projects and shape the company&rsquo;s direction in a mission-driven environment where your work makes a real impact
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   A fast-paced, high-growth setting that brings expanding opportunities and clear paths for career progression
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   A supportive culture of learning, experimentation, and innovation, where new ideas are encouraged and explored
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   A commitment to empathy and diversity, recognizing that our greatest strengths come from our varied perspectives and experiences
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   Regular team activities and knowledge sharing, all within a culture that prioritizes well-being and connection
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  Additional Perks
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   Competitive salary + equity package
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   Comprehensive health, dental, and vision insurance
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   Unlimited paid time off, including a generous parental leave
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   Flexible hybrid work environment
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 <em>
  <strong>
   Our Commitment to Diversity &amp; Inclusion:
  </strong>
  Citizen Health is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, identities, and experiences. Everyone deserves an equal chance to contribute and grow here &mdash; regardless of race, gender identity, sexual orientation, religion, national origin, age, disability, or veteran status.
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 </em>
 <em>
  <strong>
   Don't meet every qualification?
  </strong>
  No worries! We believe that passion, curiosity, and the right mindset are just as important as a checklist of skills. If you&rsquo;re excited about what we&rsquo;re building, we encourage you to apply.
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  <br/>
 </em>
 Compensation Range: $100K - $180K
</div>


Early Career Software Engineer

Solomon Page

<div>
 We are looking for a freelance Data Analyst for a top fashion company in San Francisco, CA! We are seeking a Data Analyst and Data Visualization Specialist to support the Merchandise Planning and Inventory Management data analytics and reporting team. The responsibilities include delivering a suite of analytical products such as analyses, dashboards, insights, and recommendations. Collecting, analyzing, and presenting data to enhance strategic decision-making and tracking the benefits of data products are key aspects of the role.
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   $40.00-45.00 hourly pay rate
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   Location: Onsite in San Francisco, CA
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 </ul>
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  Responsibilities:
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   Conduct analysis on complex retail data, measure and track data created by data products, and convert them into key KPI metrics.
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   Support business stakeholders and regional data analysts by understanding their needs and providing guidance and support.
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   Create dashboards to track the adoption and business impact of launched features and data products.
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   Dive deep into complex business problems, provide insights, and partner with cross-functional teams on implementation.
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   Collaborate with data science, data analytics, and product managers on planning, goal setting, and prioritization.
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   Work with data and engineering teams to improve data quality, data analysis, and business debugging.
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 </ul>
 <strong>
  Required Qualifications:
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 </strong>
 <ul>
  <li>
   A Bachelor's degree in Economics, Statistics, Data Science, or Data Engineering (a Master's degree is a plus) or equivalent experience.
  </li>
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   Over 3 years of professional experience in analyzing complex data, drawing conclusions, and making recommendations.
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   More than 3 years of applied data visualization experience, with proficiency in Looker or PowerBI.
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   At least 3 years of experience in extracting and manipulating large data sets from various relational databases using SQL (experience with Google BigQuery or MSsql).
  </li>
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   Experience with data integration tools such as Data Fusion, Alteryx, or Dataiku is a plus.
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   Coding skills in at least one statistical or programming language (preferably Python or R) to import, summarize, and analyze data is a plus.
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  </li>
 </ul>
 If you meet the required qualifications and are interested in this role, please apply today.
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 <strong>
  The Solomon Page Distinction
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 </strong>
 Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
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 <strong>
  About Solomon Page
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  <br/>
 </strong>
 Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.
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 Opportunity Awaits.
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</div>


Data Analyst

Intuit

<div><p>Category Design &amp; User Experience</p>
<p>Location San Francisco, California; Mountain View, California
</p><p>Job ID 18737</p></div>
<br><div><div><p>Company Overview</p>
<div><p>Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.</p>
</div></div><div><p>Job Overview</p>
<p>At Intuit, the Mid-Market team is on a mission to ensure customers can grow with us as their business grows. We will disrupt the small business mid-market (Big Bet 5) by transforming QuickBooks from a self-serve accounting tool into a sales-led, done-for-you suite of powerful operational solutions tailored to growing businesses. Delivering a sophisticated, deeply customer-centric product experience is key to our success. Our designers are involved in every step of the process &mdash; from discovery and ideation to experimentation and launch &mdash; using data, AI, and deep customer empathy to craft remarkable experiences.</p><p>
As a <b>Senior Product Designer on the Industry Solutions team</b>, you&rsquo;ll play a critical role in shaping how QuickBooks expands into new verticals &mdash; starting with <b>healthcare</b>. You'll craft intuitive, end-to-end workflows and platform experiences that help healthcare practices and professionals manage their operations with confidence. From appointment workflows and billing complexities to compliance-heavy processes and multi-stakeholder collaboration, you will translate a highly regulated, nuanced industry into elegant, scalable product solutions.</p><p>
You&rsquo;ll design experiences that feel purpose-built for how healthcare providers operate today &mdash; while anticipating future needs as practices grow. Your work will bring clarity to complex workflows, elevate our design craft across the product, and partner deeply with cross-functional peers to deliver outcomes that matter.</p><p><b><br>
Responsibilities</b></p><ul><li><p>
Lead the design of end-to-end workflows tailored to healthcare professionals, including scheduling, billing, operational insights, and practice management needs.</p></li><li><p>
Translate complex, compliance-sensitive healthcare domains into intuitive, scalable design patterns that integrate seamlessly with the broader QuickBooks platform.</p></li><li><p>
Balance vertical specificity with platform scalability, ensuring solutions feel purpose-built while still extensible to additional industries over time.</p></li><li><p>
Partner with cross-functional teams &mdash; product managers, engineers, researchers, and other designers &mdash; to define and deliver high-impact, customer-driven solutions.</p></li><li><p>
Design and iterate across multiple levels of fidelity, from system-level frameworks to detailed, pixel-perfect UI.</p></li><li><p>
Apply AI-native thinking to streamline and automate customer workflows, leveraging Intuit&rsquo;s data and generative AI capabilities.</p></li><li><p>
Conduct and synthesize user research to deeply understand industry-specific needs and inform design decisions.</p></li><li><p>
Champion craft and quality, holding a high bar for visual polish, interaction excellence, and design consistency across experiences.</p></li><li><p>
Advocate for customers throughout the design process &mdash; from hypothesis to experimentation to implementation.</p></li><li><p>
Partner with engineering to ensure design intent is accurately realized in the final experience.</p></li><li><p>
Mentor peers and help evolve Intuit&rsquo;s design systems to support vertical-specific use cases.</p></li><li><p>
Deliver user flows, wireframes, prototypes, and pixel-perfect specs for development.</p></li><li><p>
Articulate design rationale using customer insights, industry expertise, and data to drive alignment and decision-making.</p></li><li><p>
Solicit feedback and contribute constructively to design reviews.</p></li></ul><p><b><br>
Qualifications</b></p><p></p><ul><li><p><br>
4+ years of hands-on experience in product design, interaction design, service design, or a related discipline.</p></li><li><p>
Bachelor&rsquo;s degree in Product Design, HCI, Interaction Design, or equivalent professional experience.</p></li><li><p>
Experience designing for complex, multi-layered platforms and owning end-to-end workflow experiences.</p></li><li><p>
Demonstrated ability to design for regulated, domain-heavy industries (healthcare preferred but not required).</p></li><li><p>
Strong foundation in design principles, systems thinking, and user-centered methodologies.</p></li><li><p>
Exceptionally high attention to detail, craftsmanship, and interaction design.</p></li><li><p>
Proven experience partnering deeply with cross-functional partners in product and engineering.</p></li><li><p>
Strong communication and storytelling abilities &mdash; able to clearly articulate design decisions and inspire alignment.</p></li><li><p>
A portfolio showcasing complex problem-solving, high-quality craft, and an ability to deliver impactful, scalable product experiences.</p></li><li><p>
Curiosity, adaptability, and a drive to push innovation forward through experimentation and continuous learning.</p></li></ul><p><br>
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
</p><p>Bay Area California: $149,000 - $201,500</p></div></div><p></p>

Senior Product Designer – Mid-Market Industry Solutions (Healthcare)

Pattern Energy Group

<div>Overview:
<p><b>
Company Overview</b></p><div></div><div><br>
Pattern Energy is a leading renewable energy company that develops, constructs, owns, and operates high-quality wind and solar generation, transmission, and energy storage facilities. Our mission is to transition the world to renewable energy through the sustainable development and responsible operation of facilities with respect for the environment, communities, and cultures where we have a presence.</div><div></div><div><br>
Our approach begins and ends with establishing trust, accountability, and transparency. Our company values of creative spirit, pride of ownership, follow-through, and a team-first attitude drive us to pursue our mission every day. Our culture supports our values by fostering innovative and critical thinking and a deep belief in living up to our promises.</div><div></div><div><br>
Headquartered in the United States, Pattern has a global portfolio of more than 30 power facilities and transmission assets, serving various customers that provide low-cost clean energy to millions of consumers.</div>
Responsibilities:
<p><b>
Job Purpose</b></p><p></p><div><br>
This role serves as the company&rsquo;s front line user experience and design leader across the CRM ecosystem. The CRM Systems Architect is responsible for understanding the business process and capturing requirements that will be implemented into scalable solutions that align with organizational business objectives. As a system representative on cross functional initiatives this individual collaborates with stakeholders to translate business needs into development ready user stories and review solutions with the product owner to maximize value. Upon delivery the architect will be communicating updates and increasing user adoption through user training and system documentation.</div><div></div><div><br>
The CRM Systems Architect participates as a member of the sprint team following agile delivery to inform, deliver, design, test, and document system enhancements. This may involve working closely with business owner stakeholders, internal technical teams, and implementation partner consultants to coordinate solutions. The role also supports the project manager to create status updates or document meetings and action items. The CRM Systems Architect is the crucial link between system end users and software as well as the technical development teams that support it. The role demands strong systems knowledge and close collaboration with Origination, Development, External Affairs, Finance, and other departments to achieve effective system implementation and adoption.</div><div></div><div><br>
Skills and abilities relevant to the job include:</div><ul><li>
Cross-functional collaboration and teaming skills, including a willingness to contribute thought leadership and execute on others' ideas</li><li>
Ability to energize self and others to create positive interactions and identify paths towards value driven outcomes</li><li>
Willingness to not only coordinate solutions but investigate, define, and configure solutions to demonstrate</li><li>
Established proficiency in a variety of business applications including and beyond Salesforce</li><li>
Professional presence to plan and lead discussions with remote and in-person stakeholders</li><li>
Ability to work with an extended global team approach and innovation.</li><li>
Ability to travel up to 10 percent of the time</li></ul><div><b>
Key Accountabilities</b></div><ul><li>
Serve as a functional advisor to business partners, prioritizing and enhancing the usability of CRM and related systems. This role entails capturing detailed requirements that, in collaboration with the product owner, can inform new system enhancements developed alongside the CRM Manager and development teams. Success is measured by efficient engagement with business stakeholders and the delivery of optimal value aligned with organizational objectives and practices.</li><li>
Design and recommend system solutions for complex issues presented by end users. As the primary point of contact for all CRM-related matters within the organization, this position requires building and maintaining strong business partner relationships through effective communication and responsive initiative implementation.</li><li>
Partner with the CRM support team to ensure swift and accurate resolution of inbound requests. Proactively analyze recurrent issues to create incident response protocols, reducing resolution times and identifying opportunities for enhancements. The ability to balance project work with day-to-day operational demands is essential.</li><li>
Provide structured and ad hoc training and troubleshooting support to global end users. Act as a steward of system integrity, maintaining up-to-date process documentation and guides, and ensuring successful adoption from system rollout through to daily operations.</li><li>
Develop system and educational materials for end users on CRM functionalities and enhancements, including UAT support and training. Lead both virtual and in-person workshops and trainings.</li><li>
Utilize technology to maintain a centralized and current information repository, following KCS principles, to extend knowledge reach and streamline content management.</li><li>
Monitor and communicate platform adoption metrics to stakeholders and senior leadership. Collaborate with the PMO to deliver real-time summarized data via business analytics platforms.</li><li>
Integrate feedback from the process design team into system improvement initiatives. Work closely with the process team to establish baseline use cases and align them with platform capabilities, supporting comparative analysis of actual versus potential adoption.</li><li>
Remain informed about evolving Salesforce capabilities and their implications for current and future state designs. Consistently apply and promote best practices in line with Pattern Energy&rsquo;s standards and user behaviours.</li></ul>
Qualifications:
<div><b>
Experience/Qualifications/Education Required</b></div><div></div><div><br>
Educational and Work Experience</div><ul><li>
BS degree in related field required</li><li>
Candidate must have:</li><li>
5-7 years of experience working in a medium to large corporate environment</li><li>
5 years working on technology projects preferably CRM</li><li>
5 years of cross-departmental business experience, with demonstrated ability to engage and empathize with a wide variety of business owners.</li><li>
3 years direct experience managing products or systems development</li><li>
Track record of delivering impactful business applications using Agile methods on integrated team</li><li>
Experience with leading UI/UX changes based on process improvement determined from current state analysis</li><li>
Experience demonstrating business value though quantifiable metrics and KPIs</li><li>
Multi-cultural and multi-regional experience is highly preferred.</li><li>
Renewable energy industry experience is desirable.</li></ul><div>
Technical Skills</div><div></div><div><br>
Established proficiency in Salesforce configuration and best practices, including :</div><ul><li>
Customization (via configuration) of fields, flows, layouts, and reports</li><li>
Strong understanding of Salesforce capabilities and limitations, including:<ul><li>
model and security</li><li>
Declarative tools (Approval Processes, Duplicate Rules, Lookup Filters)</li><li>
Reports and dashboards</li></ul></li><li>
Experience working with 3rd party CRM applications</li><li>
Web form data collection (FormAssembly, Gravity Forms)</li><li>
Screen capture for training video creation</li></ul><div>
Demonstrated problem solving and communication abilities, including:.</div><ul><li>
Gathering and documenting requirements</li><li>
Writing user stories and acceptance criteria</li><li>
Supporting UAT and change management</li><li>
Collaborating with technical teams and stakeholders</li><li>
User training and change management documentation to inform users and document process and system enhancements.</li><li>
Survey data collection for feedback elicitation</li></ul><div>
Additional Requirements</div><div></div><div><br>
Established proficiency in a variety of business applications beyond CRM, including:</div><ul><li>
MS Office Applications (PowerPoint, Excel, Word)</li><li>
Proficiency in Excel formulas preferred</li><li>
Lucid or other process mapping software</li><li>
Azure Dev Ops or JIRA</li><li>
Customer 360/ MDM (Master Data management)</li><li>
Contract LifeCycle Management applications (CLM)</li><li>
ERP / Financial Systems</li></ul><div>
Knowledge of Agile methodologies (Scrum/Kanban) for backlog management and sprint planning</div><div></div><div><br>
Ability to travel up to 10 percent of the time between Houston/San Francisco</div><div></div><div><br>
The expected starting pay range for this role is $111,000 - $138,000USD. This range is an estimate and base pay may be above or below the ranges based on several factors including but not limited to location, work experience, certifications, and education. In addition to base pay, Pattern&rsquo;s compensation program includes a bonus structure for full-time employees of all levels. We also provide a comprehensive benefits package which includes medical, dental, vision, short and long-term disability, life insurance, voluntary benefits, family care benefits, employee assistance program, paid time off and bonding leave, paid holidays, 401(k)/RRSP retirement savings plan with employer contribution, and employee referral bonuses.</div><div></div><div><b><br>
Pattern Energy Group is an Equal Opportunity Employer.</b></div></div>

CRM Systems Architect

Gridware

<div>
 <p>
  <span>
   <strong>
    About Gridware
   </strong>
  </span>
 </p>
 <p>
  <span>
   Gridware is a San Francisco-based technology company dedicated to protecting and enhancing the electrical grid. We pioneered a groundbreaking new class of grid management called active grid response (AGR), focused on monitoring the electrical, physical, and environmental aspects of the grid that affect reliability and safety. Gridware&rsquo;s advanced Active Grid Response platform uses high-precision sensors to detect potential issues early, enabling proactive maintenance and fault mitigation. This comprehensive approach helps improve safety, reduce outages, and ensure the grid operates efficiently. The company is backed by climate-tech and Silicon Valley investors. For more information, please visit&nbsp;
  </span>
  www.Gridware.io
  <span>
   .
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  We&rsquo;re looking for a Senior Frontend Engineer to shape the interfaces and visual systems that bring Gridware&rsquo;s platform to life. You&rsquo;ll design and build user experiences that allow operators to visualize grid health, monitor device performance, and make real-time decisions that keep communities safe.
 </p>
 <p>
  <br/>
 </p>
 <p>
  You&rsquo;ll work closely with backend, data, and product teams to create intuitive, performant, and reliable tools for visualizing complex sensor data. This role is perfect for someone who wants to blend technical depth with design empathy - and enjoys turning dense technical information into clear, actionable insights.
 </p>
 <p>
  <p>
   <br/>
  </p>
  <strong>
   Responsibilities
  </strong>
  <ul>
   <li>
    Build and maintain responsive, high-performance web applications using modern frameworks.
   </li>
   <li>
    Collaborate with backend and data teams to visualize sensor data and fleet insights in real time.
   </li>
   <li>
    Drive frontend architecture and component design, ensuring scalability and maintainability.
   </li>
   <li>
    Champion user experience and accessibility, helping shape the design language of Gridware&rsquo;s platform.
   </li>
   <li>
    Implement strong testing, performance, and observability practices across the frontend stack.
   </li>
  </ul>
  <p>
   <br/>
  </p>
  <strong>
   Required Skills
  </strong>
  <ul>
   <li>
    3+ years of experience developing modern web applications in React, TypeScript, and related technologies.
   </li>
   <li>
    Strong understanding of state management, performance optimization, and API integration.
   </li>
   <li>
    Proven ability to deliver complex, data-driven user interfaces with high reliability.
   </li>
   <li>
    Ability to thrive in a fast-moving, high-autonomy environment.
   </li>
   <li>
    Strong collaboration and communication skills across engineering, product, and design teams.
   </li>
  </ul>
  <p>
   <br/>
  </p>
  <strong>
   Bonus Skills
  </strong>
  <ul>
   <li>
    Experience visualizing real-time or geospatial data.
   </li>
   <li>
    Familiarity with design systems and component libraries (e.g., Storybook, Chakra, Material).
   </li>
   <li>
    Experience building internal tools or operational dashboards.
   </li>
   <li>
    Interest in IoT, energy, or real-time systems.
   </li>
  </ul>
 </p>
 <p>
  <br/>
 </p>
 <br/>
 <p>
  <span>
   This describes the ideal candidate; many of us have picked up this expertise along the way. Even if you meet only part of this list, we encourage you to apply!
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   <strong>
    Benefits
   </strong>
  </span>
 </p>
 <p>
  Health, Dental &amp; Vision (Gold and Platinum with some providers plans fully covered)&nbsp;
 </p>
 <p>
  Paid parental leave&nbsp;
 </p>
 <p>
  Alternating day off (every other Monday)
 </p>
 <p>
  &ldquo;Off the Grid&rdquo;, a two week per year paid break for all employees.&nbsp;
 </p>
 <p>
  Commuter allowance&nbsp;
 </p>
 <p>
  Company-paid training&nbsp;
 </p>
</div>


Software Engineer, Frontend

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