data analyst, user operations Jobs in San Francisco

data analyst, user operations

data engineer

financial analyst

data analyst

Solomon Page

<div>
 We are looking for a freelance Data Analyst for a top fashion company in San Francisco, CA! We are seeking a Data Analyst and Data Visualization Specialist to support the Merchandise Planning and Inventory Management data analytics and reporting team. The responsibilities include delivering a suite of analytical products such as analyses, dashboards, insights, and recommendations. Collecting, analyzing, and presenting data to enhance strategic decision-making and tracking the benefits of data products are key aspects of the role.
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 <br/>
 <ul>
  <li>
   $40.00-45.00 hourly pay rate
  </li>
  <li>
   Location: Onsite in San Francisco, CA
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  </li>
 </ul>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Conduct analysis on complex retail data, measure and track data created by data products, and convert them into key KPI metrics.
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   Support business stakeholders and regional data analysts by understanding their needs and providing guidance and support.
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   Create dashboards to track the adoption and business impact of launched features and data products.
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   Dive deep into complex business problems, provide insights, and partner with cross-functional teams on implementation.
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   Collaborate with data science, data analytics, and product managers on planning, goal setting, and prioritization.
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   Work with data and engineering teams to improve data quality, data analysis, and business debugging.
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 <strong>
  Required Qualifications:
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  <br/>
 </strong>
 <ul>
  <li>
   A Bachelor's degree in Economics, Statistics, Data Science, or Data Engineering (a Master's degree is a plus) or equivalent experience.
  </li>
  <li>
   Over 3 years of professional experience in analyzing complex data, drawing conclusions, and making recommendations.
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   More than 3 years of applied data visualization experience, with proficiency in Looker or PowerBI.
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   At least 3 years of experience in extracting and manipulating large data sets from various relational databases using SQL (experience with Google BigQuery or MSsql).
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   Experience with data integration tools such as Data Fusion, Alteryx, or Dataiku is a plus.
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   Coding skills in at least one statistical or programming language (preferably Python or R) to import, summarize, and analyze data is a plus.
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  </li>
 </ul>
 If you meet the required qualifications and are interested in this role, please apply today.
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 <strong>
  The Solomon Page Distinction
  <br/>
  <br/>
 </strong>
 Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
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 <strong>
  About Solomon Page
  <br/>
  <br/>
 </strong>
 Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.
 <br/>
 <br/>
 Opportunity Awaits.
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</div>


Data Analyst

OpenAI

<div>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 The User Operations team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. Given OpenAI&rsquo;s breakneck shipping cadence and growth&mdash;and the expectation that it will only accelerate&mdash;transforming our rich support data into real‑time insights and scalable, self‑serve analytics is critical to sustaining exceptional customer experiences on the path to AGI.
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 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 We&rsquo;re seeking a User Operations Data Analyst who will dig deep into user‑support data&mdash;surfacing trends, volumes, and friction signals&mdash;and turn these findings into actionable insights and always‑on reporting. You&rsquo;ll design, build, and maintain self‑serve dashboards that keep every stakeholder informed in real time, partnering closely with Data Science and Engineering to ensure clean pipelines, robust models, and scalable tooling. Think proactive friction detection and real‑time service‑health views that help us stay ahead of demand&mdash;delivering decision‑grade insights, not just prettier slide decks.
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 <br/>
 This role is based in San Francisco, California. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
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 <strong>
  In This Role, You Will
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  <br/>
 </strong>
 <ul>
  <li>
   Explore large support and product datasets to uncover trends, volume drivers, and user‑experience pain points, distilling findings into clear, actionable narratives.
  </li>
  <li>
   Build, enhance, and maintain self‑serve dashboards and reporting tools, enabling non‑technical teams to answer their own data questions.
  </li>
  <li>
   Establish a unified metrics taxonomy for service‑health and performance&mdash;and build automated data‑sharing pipelines and scorecards with our BPO partners to ensure everyone operates from the same real‑time view of success
  </li>
  <li>
   Leverage LLMs to build bespoke classifiers that automatically label and segment inbound volumes&mdash;powering smarter routing, richer self‑serve insights, and swifter root‑cause analysis.
  </li>
  <li>
   Partner with Data Engineering to ensure reliable pipelines, implement data‑quality checks, and document sources of truth.
  </li>
  <li>
   Jump into high‑priority special projects to conduct bespoke deep‑dive analyses and deliver clear, strategic recommendations to leadership.
  </li>
  <li>
   Prototype quickly&mdash;leveraging ChatGPT, Jupyter notebooks, Retool, and other tools&mdash;to prove value before hardening with Engineering.
  </li>
  <li>
   Collaborate with Data Science on predictive models and experimentation, translating results into operational recommendations.
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  </li>
 </ul>
 <strong>
  You Might Thrive In This Role If You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   8 + years in analytics, business intelligence, or data science, ideally supporting customer support or operations teams.
  </li>
  <li>
   Expert‑level SQL skills and proficiency in Python or R for advanced analysis and automation
  </li>
  <li>
   Hands‑on experience designing and maintaining BI dashboards (e.g. Looker, Mode, Tableau, Sundial) with a focus on clarity and self‑serve usability.
  </li>
  <li>
   Hands‑on experience fine‑tuning or prompt‑engineering LLMs to build text classifiers, sentiment analysis, or tagging systems.
  </li>
  <li>
   Demonstrated ability to translate complex datasets into clear business stories and recommendations for both technical and non‑technical audiences.
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  <li>
   Familiarity with support metrics (SLAs, FCR, deflection) and ability to define service health KPIs.
  </li>
  <li>
   Strong cross‑functional communication skills&mdash;comfortable collaborating daily with engineers, data scientists, and operations leaders.
  </li>
  <li>
   An eye for detail, a zero‑defect mindset, and a bias toward action over theoretical perfection
  </li>
  <li>
   Possess a strong bias for automation and can defend governance decisions that keep data and processes healthy as they grow.
  </li>
  <li>
   Thrive in a fast‑moving, ambiguous environment where priorities can shift quickly.
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   <br/>
  </li>
 </ul>
 <strong>
  About OpenAI
  <br/>
  <br/>
 </strong>
 OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
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 We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
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 For additional information, please see OpenAI&rsquo;s Affirmative Action and Equal Employment Opportunity Policy Statement.
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 Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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 <br/>
 To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
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 We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
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 <br/>
 OpenAI Global Applicant Privacy Policy
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 At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
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 Compensation Range: $235K
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</div>


Data Analyst, User Operations

Aarki

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Aarki is an AI company that builds advertising solutions to drive mobile revenue growth. We use AI to find audiences in a privacy-first world using trillions of contextual bidding signals coupled with proprietary behavioral models. Our audience engagement platform includes a full-service agency team and a Unified Creative Strategy that delivers ad creative ideation and execution. We have worked with hundreds of advertisers over 14 years and see 5M mobile ad requests per second from over 10B devices, driving performance for publishers and brands. The company is headquartered in San Francisco, CA, with offices in the United States, EMEA, and APAC.
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 <strong>
  Role Overview
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  <br/>
 </strong>
 As an Analyst at Aarki, Inc., you will play a critical role in driving data-driven decision-making processes and optimizing our advertising strategies. You will work closely with cross-functional teams to analyze large datasets, uncover actionable insights, and contribute to the continuous improvement of our advertising campaigns. Your expertise in data analysis and your ability to communicate findings effectively will be essential in shaping our success.
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  Responsibilities
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 </strong>
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   Run campaign optimization, data trend analysis, and missing opportunity analysis to identify areas of improvement and growth for assigned accounts.
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   Collaborate with key members of the Product, Data Science, Engineering, and Business Development teams by providing data-driven insights and recommendations.
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   Drive growth of the organization through analytical and business development projects.
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   Own analytics-related conversations with clients and drive success for the assigned accounts.
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  </li>
 </ul>
 <strong>
  Skills &amp; Experience
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 </strong>
 <ul>
  <li>
   Graduate of Mathematics, Statistics, Engineering, Computer Science, or any other analytical field.
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   At least 2 years of hands-on analytics experience in the programmatic media advertising/ad tech industry.
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   Comfortable in a fast-paced startup environment.
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   Experience using BI tools (Tableau, Sisense, etc.).
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   Foundational knowledge and experience using SQL, Python, R, and related data query tools.
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 </ul>
 <strong>
  Benefits
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 </strong>
 <ul>
  <li>
   The San Francisco salary range for this full-time position is $85,000-$150,000 inclusive of base, bonus, and other benefits.
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   Our salary ranges are determined by role, level, and location.
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 </ul>
</div>


Analyst- SF

Williams-Sonoma, Inc.

<div><p><b>About the Team
</b></p><p>As the Merchandising Analyst you will provide support to Website Merchandising teams.<br>
</p><p></p><p><b>About the Role
</b></p><p>You will help manage and create seasonal merchandise databases for eCommerce products. You will be responsible for coordinating and facilitating processes and flow of information internally and externally. As the Merchandising Analyst you will provide support to Website Merchandising teams.<br>
</p><p></p><p><b>Responsibilities
</b></p><ul><li>Compile and input data to maintain seasonal product information databases eCommerce and Registry
</li><li>Work closely with creative team to assist in creation and maintenance of creative product databases
</li><li>Work closely with Website merchandising team to ensure correct site layout and ensure site data integrity and correct product set-up
</li><li>Create and maintain change forms to ensure database consistency working closely with Creative team
</li><li>Interface with site managers, project management and e-technology team for timely database uploads, site deployments, and reporting of issues
</li><li>Manage database uploads to merchant preview, dev, and QA testing environments
</li><li>Review creative content for product data integrity
</li><li>Coordinate and participate in weekly site testing in order to ensure correct data integrity
</li><li>Coordinate the archiving of Website seasonal features, functionality, and products
</li>Other projects as assigned<br>
<li>
</li></ul><div></div><p><b>Criteria
</b></p><ul><li>BA/BS required
</li><li>Previous e Commerce, retail or catalog experience 1-2 years
</li><li>Strong computer skills, including advanced excel skills, and word processing applications, must have an interest in the linkage from systems to the Web, access database a plus
</li><li>Well-organized, detail -oriented
</li><li>Able to make timely decisions anticipate problems and provide creative solutions
</li><li>Retail experience and basic business knowledge
</li><li>Action-oriented and full of energy for challenges
</li><li>Able to deal with ambiguity and a changing environment
</li><li>Meticulous approach to managing and organizing information.
</li><li>Strong verbal and written communication skills for reporting findings and collaborating with stakeholders.
</li><li>Ability to present data and insights to non-technical audiences.
</li><li>Experience working in cross-functional teams and coordinating with merchandise planners, buyers, and sales teams.
</li><li>Ability to handle multiple tasks and projects simultaneously.
</li><li>Strong organizational skills to meet deadlines and manage priorities.
</li><li>Understanding of digital marketing, e-commerce platforms, or supply chain logistics.
</li><li>Ability to perform work onsite in the San Francisco corporate office.
</li><li>Operate a computer and communicate via telephone
</li>Requires you to be in office Monday through Thursday.<br>
<li>
</li></ul><p></p><p><b>Our Culture &amp; Values
</b></p><p>We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.<br>
</p><p></p><p><b>People First
</b></p><p>Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:<br>
<br>
<br>
</p><p><b>Benefits
</b></p><ul><li><p>A generous discount on all WSI brands
</p></li><li><p>A 401(k) plan and other investment opportunities
</p></li><li><p>Paid vacations, holidays, and time off to volunteer
</p></li><li><p>Health benefits, dental and vision insurance, including same-sex domestic partner benefits
</p></li><li><p>Tax-free commuter benefits
</p></li><li><p>A wellness program that supports your physical, financial and emotional health<br>
</p></li></ul><p></p><p><b>Continued Learning
</b></p><ul><li><p>In-person and online learning opportunities through WSI University
</p></li><li><p>Cross-brand and cross-function career opportunities
</p></li><li><p>Resources for self-development
</p></li><li><p>Advisor (Mentor) program
</p></li><li><p>Career development workshops, learning programs, and speaker series<br>
</p></li></ul><p></p><p><i>WSI will not now or in the future commence an immigration case or &quot;sponsor&quot; an individual for this position (for example, H-1B or other employment-based immigration).<br>
</i></p><p></p><p><i>This role is not eligible for relocation assistance.<br>
</i></p><p></p><p><i>Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.<br>
</i></p><p></p><p><i>The expected starting pay range for this position is $28.00-$30.00 Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.</i></p></div>
<br><div><div><div><div><div>Our Company
<br>
<br>
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark &amp; Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.</div></div></div></div></div>

Merchandise Analyst, Dormify

Colliers

<div><div>Make your next move an expert one.</div><div>
At Colliers it&rsquo;s not our success that sets us apart, it&rsquo;s how we achieve it. Our people are passionate, take ownership and always do what&rsquo;s right for our clients, people and communities.</div><div></div><div>
Why Colliers?</div><div>
Our enterprising environment needs your expertise to facilitate Colliers&rsquo; continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.</div><div></div><div><i>
***This is a fully onsite position based out of our San Francisco, CA office.***</i></div><div></div><div>
About the role:</div><div>
You are someone who loves numbers just as much as working with people. As a trusted member of our OSBA team, you bring a positive, solutions-oriented approach that benefits our clients and colleagues alike. You enjoy diving deep into research, designing clean and insightful financial analyses, and helping clients, both existing and prospective, make informed real estate decisions.</div><div>
As part of the OSBA team, you&rsquo;ll support a group of leading Tenant Representation brokers by delivering financial analyses across a variety of transaction types. With strong analytical and organizational skills and a sharp attention to detail, you&rsquo;re someone who seeks continuous improvement and consistently strives for better outcomes. Join OSBA as a Financial Analyst and grow your career with one of the most dynamic teams in CRE.<br>
<br>
In this role, you will:</div><ul><li><div>
You optimize clients&rsquo; acquisition, disposition, and leasing strategies by developing comprehensive financial models, conducting market &amp; lease research, and analyzing cash flows, occupancy costs, and capital decisions.</div></li><li><div>
You work confidently within OSBA&rsquo;s proprietary modeling suite while also building custom scenarios and models that support unique client objectives.</div></li><li><div>
You deliver clear, concise, and actionable analyses that influence key decisions. Including lease renewals, relocations, subleases, purchases, and portfolio strategies.</div></li><li><div>
You communicate effectively, thrive in a collaborative, fast-paced environment, and are comfortable supporting client presentations, pitch materials, and RFP responses.</div></li><li><div>
You consistently produce accurate, thoughtful work under tight timelines, demonstrating strong attention to detail and a commitment to exceptional client service</div></li></ul><div><br>
What you bring:</div><ul><li><div>
2-4 years' experience in corporate real estate, capital markets or corporate finance and related analytical roles</div></li><li><div>
Commercial real estate experience strongly preferred.</div></li><li><div>
Bachelor's degree in Finance, Real Estate, Economics, Accounting, Business Administration</div></li><li><div>
Intermediate to advanced proficiency in Microsoft Excel &amp; PowerPoint (Tableau or Power BI exposure a plus)</div></li><li><div>
Experience developing cash flow models and in-depth financial, lease and scenario analyses</div></li><li><div>
Strong written and verbal communication skills, with the ability to simplify complex concepts for non-financial audiences</div></li></ul><div></div><div>
Bonus skills and experience:</div><ul><li><div>
DCF / Valuation tools: Argus, Rockport Val, CoStar Investment Analysis</div></li><li><div>
Lease analytics or administration platforms: LeaseCalcs, ProLease, Tririga</div></li><li><div>
Experience with Tableau, Power BI or other data visualization tools</div></li></ul><div></div><div><i>
Pursuant to state/local law, Colliers is disclosing the following information:</i></div><div><i>
Approximate salary range for this Role: $72,653 - $105,000 USD</i></div><div></div><div><i>
Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.</i></div><div></div><div>
#LI-EH1</div><div>
#LI-Onsite</div><div>
Make your next move an expert one and <i>join us </i>as we lead the industry into the future.</div><div></div><div>
Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.</div><div></div><div>
Applications will be accepted on an ongoing basis.</div><div></div><div>
Direct applicants only please, no agencies.</div><div></div><div>
Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact <div>accommodations@colliers.com</div> for assistance.</div></div><div></div>

Financial Analyst

Alignerr

<div>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 The
 <strong>
  Clinical Trial Research Scientist
 </strong>
 evaluates clinical study protocols, trial designs, endpoints, statistical plans, and study results. This role emphasizes methodological rigor, documentation clarity, and accurate interpretation of safety and efficacy outcomes.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Review clinical trial protocols and identify methodological strengths or gaps
  </li>
  <li>
   Analyze endpoints, inclusion/exclusion criteria, and study controls
  </li>
  <li>
   Interpret trial results and summarize safety and efficacy findings
  </li>
  <li>
   Validate statistical analysis plans for completeness and accuracy
  </li>
  <li>
   Identify operational or scientific risks in trial execution
  </li>
  <li>
   Support recurring evaluations of clinical documentation and study outputs
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Must-Have
  <br/>
  <br/>
 </strong>
 <strong>
  What You Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in clinical research, biostatistics, or pharmaceutical science
  </li>
  <li>
   Strong understanding of trial methodology and regulatory standards
  </li>
  <li>
   Ability to interpret trial data and communicate findings clearly
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice-to-Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with Phase I&ndash;IV trials or specific therapeutic areas
  </li>
 </ul>
</div>


Clinical Trial Research Scientist

Neon

<div>
 <strong>
  About Neon
  <br/>
  <br/>
 </strong>
 Neon is a global payments and e-commerce platform designed to help game publishers earn more money and independence from app stores. We believe commerce should be open and transparent: clear decisions, actionable insights, and aligned incentives. Founded by payments, fintech and gaming veterans, Neon focuses on product and partnership excellence: we share the playbook, co-pilot decisions, and abstract away risk and complexity for our customers. We&rsquo;re replacing old-school, black-box relics with clear, modern, and developer-centric infrastructure.
 <br/>
 <br/>
 As an early team member, you&rsquo;ll have the opportunity to shape and scale Neon&rsquo;s product and culture, making a direct impact on our growth and success. You&rsquo;ll join a collaborative, diverse team from world-class companies like Apple, Affirm, Unity, and Visa, backed by renowned VC's including Thrive, a16z, Griffin Gaming, Ribbit, and Renegade. If you want to build disruptive technology, challenge the status quo, and help game creators thrive on their own terms, read on.
 <br/>
 <br/>
 The Role
 <br/>
 <br/>
 The Payment Operations Analyst plays a critical role in ensuring the smooth day-to-day execution of Neon Pay&rsquo;s payments operations. You&rsquo;ll manage dispute resolution, fraud investigation, and transaction performance tracking &mdash; providing the data and insights that fuel our payment optimization and risk strategies.
 <br/>
 <br/>
 This is a hands-on operational role that sits within the Payments function, working closely with product managers and partners to ensure accuracy, compliance, and continuous improvement.
 <br/>
 <br/>
 What You&rsquo;ll Do
 <br/>
 <br/>
 <ul>
  <li>
   Manage dispute and chargeback processes from intake to resolution.
  </li>
  <li>
   Conduct fraud investigations and escalate patterns to product and risk leads.
  </li>
  <li>
   Track and analyze performance metrics such as authorization rates, decline reasons, and fraud losses.
  </li>
  <li>
   Support reporting and KPI tracking for payment optimization and risk performance.
  </li>
  <li>
   Document workflows, maintain compliance standards, and identify areas for process improvement.
  </li>
  <li>
   Collaborate with Product, Engineering, and external partners to strengthen operations and data accuracy.
   <br/>
   <br/>
  </li>
 </ul>
 What You&rsquo;ll Bring
 <br/>
 <br/>
 <ul>
  <li>
   3&ndash;5 years&rsquo; experience in payments operations, fraud/risk operations, or financial services.
  </li>
  <li>
   Strong analytical skills; comfortable working with data dashboards and performance reporting tools.
  </li>
  <li>
   Detail-oriented, process-driven, and proactive in identifying inefficiencies.
  </li>
  <li>
   Strong communicator, able to work effectively across product, operations, and external teams.
   <br/>
   <br/>
  </li>
 </ul>
 Compensation Range: $70K - $90K
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Payments Performance Analyst

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