customer service representative Jobs in Pakistan

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customer services consultant(female) Jobs in Pakistan

customer services consultant(female)

delivery consultant

McKinsey & Company

<div>
 
 Who You'll Work With
 
 
 
 Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.
 
 
 In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues&mdash;at all levels&mdash;will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won&rsquo;t find anywhere else.
 
 
 When you join us, you will have:
 
 
 <ul>
 <li>
 Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
 </li>
 <li>
 A voice that matters: From day one, we value your ideas and contributions. You&rsquo;ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
 </li>
 <li>
 Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm&rsquo;s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you&rsquo;ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
 </li>
 <li>
 World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
 
 
 </li>
 </ul>
 
 Your Impact
 
 
 
 You will support the design and implementation of transformation programs across a variety of industries. Your role will focus on contributing to the delivery of long-term impact, including but not limited to: capability building, organizational structure improvements, operational excellence, supporting transformation office setup, digital transformation, restructuring execution, turnaround execution, M&amp;A post-merger integration, and similar initiatives.
 
 
 In this role, you will assist in managing project workstreams to execute transformation programs, such as operational improvements, KPI implementation, and cultural change initiatives. You will contribute to the preparation of workshop materials, support the implementation process, and collaborate with project teams that include consultants and senior client stakeholders. Additionally, you will work closely with your team to ensure alignment on project goals and provide support to client employees as they build new capabilities.
 
 
 You will be involved in the execution of strategy and impact delivery, working under the guidance of senior team members. Your responsibilities will include tracking project progress, conducting analyses, and preparing materials to communicate updates to clients and internal leadership. You will have the opportunity to develop trust-based relationships with clients and contribute to delivering results, while learning to communicate effectively with diverse audiences, including senior leaders. This role will also allow you to develop your professional skills and leadership style by leveraging your strengths and values.
 
 
 You will also contribute to internal initiatives that support the firm&rsquo;s growth and development. Based in our Karachi office, you will work on transformation projects that help clients address their key challenges and achieve their goals. You will be part of a collaborative and supportive environment, where you will have the opportunity to learn from experienced colleagues and improve your skills.
 
 
 You can expect a dynamic and engaging working environment, as well as the chance to work with a talented and motivated team. From day one, you will benefit from structured development opportunities, including coaching and mentorship from senior colleagues. Our culture emphasizes regular feedback and support to help you grow and succeed in your role. Together, we aim to help our clients turn their transformation plans into reality and deliver lasting impact.
 
 
 Experience or exposure to transformations, manufacturing, or engineering processes will be helpful in this role.
 
 
 
 Your Qualifications and Skills
 
 
 
 <ul>
 <li>
 Undergraduate or master&rsquo;s degree in commerce, finance, business studies, operations, economics, or a related field, with an outstanding academic record
 </li>
 <li>
 2+ years of project delivery in consulting for manufacturing, financial, or engineering industries; digital or international experience is a plus
 </li>
 <li>
 Understanding of both business and technical aspects of technology/digital transformations within industries
 </li>
 <li>
 Demonstrated experience in one or more of the following key service offerings is a plus: organizational development (including org. design/set up, talent management, etc.), transformational delivery (implementing large transformational programs), and productivity and performance improvement
 </li>
 <li>
 Strong analytical problem-solving and relationship-building skills, including a demonstrated high level of client service commitment
 </li>
 <li>
 Ability to work collaboratively in a team environment and create an inclusive environment with people at all levels of an organization
 </li>
 <li>
 Ability to communicate complex ideas effectively in English and Urdu
 </li>
 </ul>
</div>

Delivery Consultant

<div>
 
 Who You'll Work With
 
 
 
 Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.
 
 
 In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues&mdash;at all levels&mdash;will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won&rsquo;t find anywhere else.
 
 
 When you join us, you will have:
 
 
 <ul>
 <li>
 Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
 </li>
 <li>
 A voice that matters: From day one, we value your ideas and contributions. You&rsquo;ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
 </li>
 <li>
 Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm&rsquo;s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you&rsquo;ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
 </li>
 <li>
 World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
 
 
 </li>
 </ul>
 
 Your Impact
 
 
 
 You will support the design and implementation of transformation programs across a variety of industries. You will be ensuring long term impact delivery including but not limited to: capability building, organizational structure, operational excellence, setting up and executing transformation office, digital transformation, restructuring execution, turnaround execution, M&amp;A post-merger integration or similar.
 
 
 In this role, you will manage workstreams largely independently, with the support of a Delivery Manager or Senior Manager working with McKinsey colleagues and client teams. As you gain experience, you will gradually assume responsibility for delivering parts of a project. You will lead junior consultants and clients in your project or workstream and successfully hold client meetings and workshops to achieve the project's objectives.
 
 
 You will be involved from strategy through execution as part of a team creating impact. You will have the opportunity to prepare complex analyses as well as communicate with clients and internal leadership. You will develop trust-based relationships with clients and deliver results as a specialist in strategy execution and impact creation. You will establish trust-based relationships with clients to better serve their organizations, communicate effectively with all audiences including senior leaders, and develop your leadership style, leveraging your own passions, strengths, and personal values.
 
 
 You will contribute to the development of the firm through participation in internal projects and will grow in a stimulating and human environment. You will be based in our Karachi office, where our mission is to carry out complex transformation projects for our clients.
 
 
 You can expect a uniquely varied and exciting working environment, as well as the opportunity to work with a talented and dynamic growing team. We aspire to help our clients to achieve one of their biggest challenges: make their transformation plans really happen. We exist to deliver lasting impact to our clients. You will enter from day one on an accelerated development path thanks to real support and coaching from directors, who care about frequent interactions and true proximity. Moreover, coaching, mentorship and regular feedback are key in our culture and motivate personalized support in the development of our teams.
 
 
 Experience or exposure to transformations, manufacturing, or engineering processes will be helpful in this role.
 
 
 
 Your Qualifications and Skills
 
 
 
 <ul>
 <li>
 Undergraduate or master&rsquo;s degree in commerce, finance, business studies, operations, economics, or a related field, with an outstanding academic record
 </li>
 <li>
 4+ years of project delivery in consulting for manufacturing, financial, or engineering industries; digital or international experience is a plus
 </li>
 <li>
 Understanding of both business and technical aspects of technology/digital transformations within industries
 </li>
 <li>
 Demonstrated experience in one or more of the following key service offerings is a plus: organizational development (including org. design/set up, talent management, etc.), transformational delivery (implementing large transformational programs), and productivity and performance improvement
 </li>
 <li>
 Superior analytical problem-solving and relationship-building skills, including a demonstrated high level of client service commitment
 </li>
 <li>
 Ability to work collaboratively in a team environment and create an inclusive environment with people at all levels of an organization
 </li>
 <li>
 Ability to communicate complex ideas effectively in English and Urdu
 </li>
 </ul>
</div>

Senior Delivery Consultant

ITC Worldwide

<div>
 
 About The Job Dynamics 365 Supply Chain Delivery Consultant
 
 
 
 ITC Worldwide
 
 
 
 Senior PreSales-Delivery Consultant
 
 
 
 
 Job Description
 
 
 
 As a Senior Consultant, you will be an integral part of our consulting team, responsible for identifying and defining problem statements, evaluating solution options, and making strategic recommendations. You will design detailed architecture and process artifacts, implement deployment plans, and support training and knowledge transfer. Your goal is to deliver value-adding consulting solutions that help our clients adapt to the evolving global landscape.
 
 
 
 Required
 
 
 
 
 Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor's degree or foreign equivalent from an accredited institution (or three years of progressive experience in the specialty in lieu of each year of education).
 </li>
 <li>
 Minimum of 8 years of experience with Microsoft Dynamics D365 FO/FSCM/AX.
 </li>
 <li>
 At least 5 years of experience in D365 FO/FSCM/AX implementation and support.
 </li>
 <li>
 Proficiency in troubleshooting and resolving user support cases.
 </li>
 <li>
 Experience in at least 5 of the following modules: Inventory Management, Advanced Warehouse Management, Procurement and Sourcing, Sales and Marketing, Commerce (Retail), Product Information Management, Engineering Change Management, Transportation Management, Intelligent Order Management, and Vendor Collaboration.
 </li>
 <li>
 Strong understanding of product versioning, procure-to-pay processes, business-to-business processes, order-to-cash processes, and trade promotions.
 </li>
 <li>
 Functional consulting skills for requirement gathering, fitment analysis, functional design, integration functional testing, user acceptance testing, training, and hyper care support.
 </li>
 <li>
 Preferred exposure to Go-Live issues and resolution.
 </li>
 <li>
 Working knowledge of D365 FO/FSCM/AX interoperability with MS Office, MS Office 365, SharePoint, Azure, and MS BI Stack.
 </li>
 <li>
 Excellent client interaction skills.
 </li>
 <li>
 Ability to work independently and in teams.
 </li>
 <li>
 Strong analytical and communication skills.
 </li>
 <li>
 Capability to manage a team of 3-8 members.
 </li>
 <li>
 Flexibility to work in Onsite/Nearshore/Offshore models.
 </li>
 <li>
 Required Certifications: MB700, MB330, MB30, PowerBI Development DP400.
 </li>
 <li>
 Must-have:
 </li>
 <ul>
 <li>
 Strong applied knowledge of Microsoft Power Platform services, including in-depth understanding of its capabilities, boundaries, and constraints.
 </li>
 <li>
 Basic understanding of authentication, security, and application lifecycle management (ALM) practices for the Microsoft Power Platform.
 </li>
 </ul>
 <li>
 Industry Implementation Experience:
 </li>
 <ul>
 <li>
 Oil &amp; Gas Industry
 </li>
 <li>
 Transportation/Logistics
 </li>
 <li>
 Airline/Aerospace
 </li>
 <li>
 Food &amp; Beverage Process
 </li>
 <li>
 Discrete Manufacturing
 </li>
 <li>
 Pharma/Food Processing
 </li>
 </ul>
 <li>
 Experience with multi-company, multi-site organizations.
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Planning and prioritization skills.
 </li>
 <li>
 At least 5 years of experience in capturing requirements related to internal/external consulting, documenting, and mapping current business processes.
 </li>
 <li>
 At least 5 years of experience in creating requirement specifications based on architecture/design/detailing of processes.
 
 
 </li>
 </ul>
 
 Remote Work Options
 
 
 
 <ul>
 <li>
 This role offers flexibility with remote work options, allowing you to work from home or other locations as needed. You will have the opportunity to collaborate with team members and clients virtually, ensuring seamless communication and project delivery.
 </li>
 </ul>
</div>

Dynamics 365 Supply Chain Delivery Consultant

SuperNova Solutions Pvt. Ltd.

Position Title: Senior SAP QM ConsultantWe are seeking an experienced and detail-oriented Senior SAP QM Consultant to join our SAP delivery team. The ideal candidate will be responsible for implementing, optimizing, and supporting SAP Quality Management processes, ensuring seamless integration with other SAP modules. The consultant will also collaborate closely with international clients and must be flexible to work according to the Central European Time (CET) zone.Key Responsibilities:<ul><li>Configure, implement, and support SAP QM module functionalities.</li><li>Collaborate with PP, MM, and PM teams for process integration and quality optimization.</li><li>Manage quality notifications, inspection lots, inspection plans, and quality certificates.</li><li>Analyze business requirements and translate them into efficient SAP QM solutions.</li><li>Provide end-user training, testing support, and post-implementation assistance.</li><li>Engage with international clients to deliver SAP solutions aligned with global quality standards.</li><li>Work effectively in cross-functional teams across different time zones (CET alignment required).</li></ul>Required Skills &amp; Qualification:<ul><li>Education: Bachelor&rsquo;s degree in Engineering, Computer Science, or a related discipline.</li><li>Experience: 2&ndash;3 years of proven experience in SAP QM implementation or support (experience in international projects preferred).</li><li>Strong understanding of SAP QM processes and integration with production and procurement.</li><li>Excellent English communication skills (both verbal and written).</li><li>Strong analytical, documentation, and problem-solving skills.</li><li>SAP QM certification will be an added advantage.</li></ul>Location: Karachi Work Timing: Aligned with Central European Time (CET) zone To Apply: careers@global-supernova.comSubject Line: Senior SAP QM Consultant &ndash; KarachiJob Type: Full-timePay: Rs200,000.00 - Rs350,000.00 per monthApplication Question(s):<ul><li>Availability to join immediately</li></ul>Work Location: In personExpected Start Date: 05/11/2025

Senior SAP QM Consultant

<div>
 About the job D365 Finance and Supply Chain Training Consultant
 
 
 
 Dynamics 365 Finance and Supply Chain Training Consultant
 
 
 
 You are passionate about training. You have a history of successfully developing content for learning and development projects. You are known for your excellence in creating top-notch course content. If this describes you, then you may be a fit for our Training Consultant position.
 
 
 * RELOCATION REQUIRED *
 
 
 
 We Are Seeking Candidates With The Following Requirements
 
 
 
 <ul>
 <li>
 Bachelors or Masters degree (or graduate level coursework) in Training, Instructional Design, Human Resources, Organizational Development, Human Performance Technology, or related fie
 
 
 </li>
 </ul>
 As a Microsoft Dynamics 365 Finance and Supply Chain Training Consultant, you will be responsible for the following:
 
 
 <ul>
 <li>
 Finalizing the overall program Training Strategy and creating the Training Plan
 </li>
 <li>
 Creating a role-based, instructor-led curriculum for D365 end users in Sales, Finance, Supply Chain, and Commerce (POS Store Inventory)
 </li>
 <li>
 Analyzing training requirements and providing input to the learning curriculum
 </li>
 <li>
 Developing and editing D365 Task Guides/Recordings; developing course presentations, course outlines, quick reference guides, and other training documentation
 </li>
 <li>
 Collaborating with leads and subject matter experts to develop courseware and documentation
 </li>
 <li>
 Collaborating with the process owners and subject matter experts to document new business processes, related policies, and procedures
 </li>
 <li>
 Developing and testing any exercises or demonstrations prior to training delivery
 </li>
 <li>
 Providing support and guidance to instructors
 
 
 </li>
 </ul>
 
 Role Requirements
 
 
 
 Being a Dynamics 365 Finance and Supply Chain Training Consultant requires the following:
 
 
 <ul>
 <li>
 5 to 10 years of experience creating learning materials to support the major ERP systems (Microsoft Dynamics)
 </li>
 <li>
 Ability to develop and edit Task Guides and Task Recordings in Microsoft D365
 </li>
 <li>
 Ability to assemble a role-based training curriculum for all identified end users
 </li>
 <li>
 Ability to confirm learning strategies based on client requirements, available resources, and project parameters
 </li>
 <li>
 Ability to develop course outlines, presentations, and required quick reference guides
 </li>
 <li>
 Ability to work closely with clients and subject matter experts to develop materials
 </li>
 <li>
 Understanding of the quality review process related to course materials
 </li>
 <li>
 Ability to meet deadlines and manage a variety of concurrent tasks
 </li>
 <li>
 Development of courseware templates and standards, as needed
 </li>
 <li>
 Understanding of the integration between training, security, and organizational design
 </li>
 <li>
 Proficiency with Microsoft Office applications
 </li>
 <li>
 3-5 years of previous experience developing instructor-led courseware using MS Office applications (Word, PowerPoint)
 </li>
 <li>
 Experience in analyzing training requirements and developing training curricula
 </li>
 <li>
 Experience in collaborating with business analysts and subject matter experts on loading and building data to support the delivery of classroom training
 </li>
 <li>
 Experience in using one or more of the following training development/documentation tools:
 </li>
 <ul>
 <li>
 Dynamics 365 Learning Guides
 </li>
 </ul>
 <li>
 Experience in delivering instructor-led training
 </li>
 <li>
 Management of project training deliverables
 </li>
 <li>
 Ability to develop and implement quality management processes
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Excellent leadership abilities
 </li>
 <li>
 Ability to understand and apply key organizational and change management concepts in the development and deployment of the training program
 </li>
 <li>
 Ability to develop and implement an evaluation strategy for training
 </li>
 <li>
 Excellent oral and written communication skills
 
 </li>
 </ul>
 
 Key Skills
 
 
 
 <ul>
 <li>
 Competency design and development
 </li>
 <li>
 Curriculum design and development.
 </li>
 <li>
 Blended training program design and development.
 
 
 </li>
 </ul>
 
 Nice To Have Certifications
 
 
 
 <ul>
 <li>
 MB300-330
 </li>
 <li>
 AZ-204 Developing Solutions for Microsoft Azure
 </li>
 <li>
 AZ 800/900 Certificates
 </li>
 </ul>
</div>

D365 Finance and Supply Chain Training Consultant

CrecenTech

CrecenTech Systems Private Limited is a trusted partner in digital transformation, delivering innovative, scalable, and results-driven technology solutions. With a proven track record in enabling organizations to achieve operational excellence, we continue to expand our capabilities in ERP implementation and business automation.As part of our growing ERP Division, we are seeking a dynamic and client-focused Pre-Sales Odoo Functional Consultant to lead high-impact demos, requirement analysis, and solution design activities. The ideal candidate will combine technical understanding with business acumen to articulate Odoo&rsquo;s value proposition, define project scope, and ensure seamless delivery from proposal to implementation.Role OverviewThe Pre-Sales Odoo Functional Consultant will work closely with the Business Development, Technical, and Implementation teams to understand client requirements, design tailored ERP solutions, and deliver compelling pre-sales presentations and demonstrations. This role demands a strong understanding of Odoo&rsquo;s functional capabilities, excellent communication skills, and proven experience in end-to-end client engagement &mdash; from needs assessment to final delivery.Key Responsibilities<ul><li>Engage with prospective clients to understand business objectives, challenges, and process requirements.</li><li>Conduct discovery sessions, requirement-gathering meetings, and process analysis to identify suitable Odoo solutions.</li><li>Prepare and deliver customized Odoo demonstrations, showcasing relevant modules and workflows that address client pain points.</li><li>Collaborate with the sales team to prepare proposals, functional documentation, and scope-of-work (SOW) for client approval.</li><li>Map client business processes to Odoo functionalities and recommend configuration or minor customizations to achieve desired results.</li><li>Develop project plans, functional blueprints, and detailed system requirement documents for handover to implementation teams.</li><li>Support bid responses, RFPs, and client presentations, ensuring technical accuracy and commercial clarity.</li><li>Serve as the functional bridge between the sales, technical, and implementation teams to ensure alignment throughout the project lifecycle.</li><li>Participate in implementation phases, validating functional setup, conducting user acceptance testing (UAT), and supporting go-live activities.</li><li>Maintain continuous client communication and provide feedback loops to refine proposals and improve future pre-sales engagements.</li><li>Stay updated with Odoo&rsquo;s latest releases, modules, and business trends to deliver best-practice recommendations.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Computer Science, Information Systems, or a related field.</li><li>Minimum 5 years of hands-on experience as an Odoo Functional Consultant with strong involvement in pre-sales, implementation, and client delivery.</li><li>Proven expertise in conducting live demos, preparing functional proposals, and finalizing project scope documents.</li><li>In-depth understanding of Odoo modules such as Sales, CRM, Inventory, Accounting, HR, Project, Manufacturing, and Purchase.</li><li>Strong business process analysis and requirement-mapping skills.</li><li>Excellent English communication skills (spoken and written) for client meetings, demos, and documentation.</li><li>Ability to translate technical concepts into clear business benefits for non-technical clients.</li><li>Experience working with both Odoo Community and Enterprise editions.</li><li>Knowledge of RFP/RFQ preparation, estimation, and solution pitching.</li><li>Strong presentation, interpersonal, and relationship-building abilities.</li><li>Detail-oriented with strong organizational and time-management skills.</li><li>Proficiency in preparing functional documentation, process flow diagrams, and user manuals.</li></ul>Benefits and Incentives:<ul><li>At least two bonuses per year (Eid Bonus)</li><li>Performance-Based Bonuses</li><li>Monthly Regularity Allowance</li><li>Monthly Inflation Allowance</li><li>Maternity/Paternity Allowance</li><li>Maternity Leaves</li><li>Wedding Allowance</li><li>Annual Leaves Encashment</li><li>Double salary on Gazetted Holidays</li><li>Special Allowance for Emergency</li><li>12 Casual Leaves</li><li>10 Medical Leaves</li><li>10 Annual Leaves</li><li>Dedicated Training</li><li>Birthday celebrations</li><li>Gaming Facility</li><li>Growing &amp; Dynamic Team</li><li>Office Gatherings, Celebrations</li><li>5 days a week (work-life balance)</li></ul>Job Location: Link Road Model Town, LahoreJob Type: Full-timeWork Location: In person

Pre-Sales Odoo Functional Consultant

Explore 1585+ Delivery consultant in Pakistan this November. Find roles across top companies and apply now to boost your career.

1585 delivery consultant jobs IN Pakistan

Delivery Consultant

Senior Delivery Consultant

Senior Delivery Consultant

Dynamics 365 Supply Chain Delivery Consultant

Senior SAP QM Consultant

D365 Finance and Supply Chain Training Consultant

Pre-Sales Odoo Functional Consultant