customer service representative

Foodshop

About Dialex SolutionsDialex Solutions is a customer support service provider specializing in professional call center solutions. We are currently expanding our operations and hiring dedicated Customer Service Representatives for an Inbound Taxi Booking Campaign.Job SummaryDialex Solutions is looking for enthusiastic and customer-focused Customer Service Representatives (CSR) to manage inbound calls for a taxi booking service. The representative will assist customers in booking taxis, confirming ride details, and providing accurate information to ensure a smooth and efficient booking experience.Key Responsibilities<ul><li>Answer incoming customer calls related to taxi booking services.</li><li>Assist customers in booking taxis and confirming ride details such as pickup location, destination, and timing.</li><li>Provide accurate information regarding taxi availability and estimated arrival time.</li><li>Maintain professional communication and customer satisfaction during each interaction.</li><li>Enter and update customer booking details in the system accurately.</li><li>Handle customer concerns or complaints and provide appropriate assistance.</li><li>Follow company guidelines and call center procedures.</li></ul>Requirements<ul><li>Minimum Matriculation</li><li>Strong communication skills in English (additional languages are a plus).</li><li>Basic computer skills and typing Skills</li><li>Ability to work in rotational shifts if required.</li><li>Strong problem-solving and customer handling skills.</li><li>Previous call center experience is Mandatory, British accent will be preferred</li></ul>Preferred Skills<ul><li>Active listening and patience with customers.</li><li>Ability to work under pressure.</li><li>Customer-focused attitude.</li><li>Quick learning and adaptability</li></ul>Benefits<ul><li>Competitive salary package</li><li>Overtime opportunities</li><li>Training and skill development</li><li>Friendly work environment</li></ul>How to Apply<ul><li>Interested candidates can submit their CV/Resume through lndeed.</li><li>Interested candidates can also submit their CV/Resume to: Careers@dialexsolutions.com</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative

Medico Tech LLC

Job Title: Customer Service Representative (CSR)Job SummaryThe Customer Service Representative (CSR) is responsible for providing excellent customer support by handling inquiries, resolving issues, and ensuring a positive customer experience across all communication channels.Key Responsibilities<ul><li>Respond to customer inquiries via phone</li><li>Resolve customer complaints and issues in a timely and professional manner</li><li>Provide accurate information about products, services, policies, and procedures</li><li>Maintain detailed and accurate records of customer interactions</li><li>Escalate complex issues to appropriate departments when necessary</li><li>Follow company policies, service standards, and quality guidelines</li><li>Build and maintain strong customer relationships</li><li>Meet or exceed customer satisfaction and performance metrics</li></ul>Qualifications &amp; Skills<ul><li>High school diploma or equivalent (associate&rsquo;s or bachelor&rsquo;s degree preferred)</li><li>Proven experience in customer service or a related role (preferred)</li><li>Strong verbal communication skills</li><li>Excellent problem-solving and conflict-resolution abilities</li><li>Ability to multitask and work in a fast-paced environment</li><li>Basic computer skills and familiarity with CRM systems</li><li>Positive attitude, patience, and empathy</li></ul>Working Conditions<ul><li>May require shift work, weekends, or holidays</li><li>Office-based, call center</li></ul>Key Competencies<ul><li>Customer-focused mindset</li><li>Active listening</li><li>Attention to detail</li><li>Time management</li></ul>Job Types: Full-time, FresherPay: Rs30,000.00 - Rs200,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>CSR: 1 year (Preferred)</li></ul>Work Location: In person

WADIC

<div>Location: College Road, Lahore. 
Job Type: Full Time 
Job Timing: Night Shift,9pm to 6am PKT
Job Summary:
We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will act as a liaison between the company and its customers, ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction.
Key Responsibilities:<ul><li>
Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.</li><li>
Resolve product or service problems by clarifying the customer&rsquo;s complaint, determining the cause, selecting the best solution, and following up to ensure resolution.</li><li>
Maintain customer records by updating account information in the CRM system.</li><li>
Process orders, forms, applications, and requests accurately.</li><li>
Follow communication procedures, guidelines, and policies.</li><li>
Escalate unresolved issues to the appropriate internal teams.</li><li>
Provide feedback on the efficiency of the customer service process.</li><li>
Handle returns or exchanges in accordance with company policies.</li><li>
Maintain a positive, empathetic, and professional attitude toward customers at all times.</li></ul>
Qualifications:<ul><li>
Bachelor's degree in relevant field</li><li>
Proven customer support experience or experience as a client service representative.</li><li>
Strong phone contact handling skills and active listening.</li><li>
Familiarity with CRM systems and practices is a plus.</li><li>
Excellent communication and presentation skills.</li><li>
Ability to multi-task, prioritize, and manage time effectively.</li><li>
Problem-solving skills and attention to detail.</li></ul>
Job Type: Full-time</div>

Digit Creator

Customer Service RepresentativeDigit creator, is seeking for a talented Customer Support Representative to join our expanding team.The ideal candidate must have 6 months to 1 years of experience and will be responsible for providing excellent customer support through both inbound international call and email communication.Skills:. At least 2 year to 3 year of proven experience in international sales is required&middot; Proficiency in EnglishResponsibilities:Answer incoming calls and emails in a professional and courteous manner.Efficiently handle calls coordination and support, responding to inquiries, resolving issues, and providing information.Assist customers courteously and professionally, ensuring their satisfaction.Record customer information, inquiries, and feedback accurately in the company database.Collaborate with team members to address complex issues.Location: Gulshan-e-Iqbal block 5Shift: 10 am to 6 pmJob Type: Full-timeExperience : 2 year-3 YearJob Type: Full-timeApplication Question(s):<ul><li>Current Salary</li><li>Expected Salary</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

The Garden of Eve

Customer Service Representative &ndash; International Campaign USA MarketWe are looking for a professional and customer-focused Customer Service Representative (CSR) to join our International Campaign (USA Market). The ideal candidate will be responsible for delivering exceptional customer service to U.S.-based customers while adhering to international quality, compliance, and performance standards.Location: DHA PHASE 8,Lahore (On-site)Timings: 5:30 PM &ndash; 2:30 AM (PKT) | U.S. Night ShiftKeyResponsibilities<ul><li>Handle inbound and outbound customer interactions via phone, email, and live chat Provide accurate and timely information regarding products and services</li><li>Address customer inquiries, concerns, and complaints professionally to ensure high satisfaction levels</li><li>Maintain and update customer records in CRM systems</li><li>Achieve individual and team performance metrics, including CSAT, AHT, and FCR</li><li>Escalate unresolved or complex issues to relevant departments in a timely manner</li><li>Ensure strict compliance with U.S. quality standards, data security, and confidentiality policies</li><li>Follow company SOPs and customer service best practicesRequirements</li><li>Strong English communication skills (verbal and written)</li><li>Prior experience in customer service or call center operations (preferred)</li><li>Ability to work night shifts aligned with U.S. time zones</li><li>Basic computer proficiency and good typing speed</li><li>Problem-solving mindset with attention to detail</li><li>Professional attitude and customer-centric approach</li></ul>What We Offer<ul><li>Competitive compensation</li><li>Paid leaves</li><li>Professional and supportive work environment</li><li>Growth opportunities within an international setup</li><li>Exposure to U.S. clients and global service standards</li></ul>Apply at: hr@7kingscode.comJob Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

BP COMMUNICATIONS (SMC-PRIVATE) LIMITED

Job TitleCustomer Service Representative (In-Person &ndash; Lahore)CompanyBP CommunicationsLocationGarden Town, Lahore (On-site)BP Communications is hiring a Customer Service Representative to join our growing team in Lahore. This role is ideal for both experienced candidates (UK/USA customers) and fresh graduates with strong English communication skills and a customer-focused mindset.The selected candidate will serve as the primary point of contact for customers, assisting with inquiries, resolving concerns, and ensuring a positive customer experience.Key Responsibilities<ul><li>Handle customer queries via calls and emails professionally</li><li>Understand customer concerns and provide accurate solutions</li><li>Record and update customer interactions in CRM systems</li><li>Follow up on pending or escalated cases until resolution</li><li>Coordinate with internal teams to resolve issues</li><li>Share customer feedback to improve service quality</li><li>Maintain product and service knowledge</li></ul>Requirements<ul><li>Fresh graduates are encouraged to apply</li><li>1&ndash;2 years of customer support or call center experience preferred</li><li>Fluent in spoken and written English</li><li>Strong communication and problem-solving skills</li><li>Basic computer knowledge</li><li>Ability to manage multiple conversations</li><li>Positive attitude and willingness to learn</li></ul>Salary &amp; Benefits<ul><li>Competitive salary package</li><li>Career growth opportunities</li><li>Friendly and professional work environment</li><li>Training and development support</li><li>Free daily lunch</li></ul>ScheduleMonday to Friday (Weekends off)Working Hours:<ul><li>Summer: 1:00 PM &ndash; 10:00 PM</li><li>Winter: 2:00 PM &ndash; 11:00 PM</li></ul>Work LocationOn-site &ndash; Garden Town, LahoreJob Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Digital Penguin

We are looking for a motivated and professional Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for our customers, addressing inquiries, resolving issues, and ensuring a positive experience.Key Responsibilities:<ul><li>Respond promptly to customer queries via system generated calls.</li><li>Provide accurate information about products and services.</li><li>Resolve complaints efficiently and escalate complex issues to the supervisor.</li><li>Maintain detailed and accurate records of customer interactions.</li><li>Follow up with customers to ensure satisfaction.</li><li>Collaborate with team members to improve service processes.</li></ul>Qualifications &amp; Skills:<ul><li>Minimum high school diploma or equivalent; Bachelor&rsquo;s degree is a plus.</li><li>Prior experience in customer service is preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and interpersonal skills.</li><li>Basic computer skills and familiarity with CRM systems.</li><li>Patience, professionalism, and a customer-focused mindset.</li></ul>Compensation &amp; Benefits:<ul><li>Weekly Salary</li><li>Meals: One complimentary meal provided per working day.</li><li>Additional Benefits: Bonuses and incentive, paid leaves</li><li>Weekly salary will be paid on Tuesday.</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Explore 2634+ Customer service representative in Pakistan this April. Find roles across top companies and apply now to boost your career.

2634 customer service representative jobs In Pakistan

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative