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Job Title: Customer Support Executive Job Timings: 8:00 AM till 4:00 PM/4:00 PM till 12:00 AM Location: G-6/2, Blue Area, Islamabad Job Setting: 6 days week, Full-time, Onsite.Responsibilities<ul><li>Respond to customer queries through chat, email, and support tickets.</li><li>Help customers solve issues quickly and professionally.</li><li>Use CRM and ticketing tools to manage customer conversations.</li><li>Basic understanding of software issues, logs, APIs, or SQL is a plus.</li><li>Learn new product features quickly and guide customers properly.</li><li>Maintain help articles and document common customer issues for the product team.</li><li>Follow company response and resolution timelines (SLAs).</li><li>Work closely with internal teams to improve customer experience.</li></ul>RequirementsPreferred degrees: BBA, BCA, B.Com, B.Sc (IT/Computer Science), or Engineering (B.Tech/B.E.) &mdash; especially for technical support roles.Relevant fields of study: Computer Science, Information Technology, Business Administration, Communications, or Customer Relationship Management.<ul><li>Bachelor&rsquo;s degree required</li><li>Preferred fields: Computer Science, IT, Business Administration, Communications, or related fields</li><li>Experience in SaaS or software customer support will be preferred</li><li>Strong English communication skills (written and spoken)</li><li>Good problem-solving and learning attitude</li><li>Familiarity with tools like Zendesk, HubSpot, Salesforce, or similar platforms is a plus</li><li>Certifications like Google IT Support, ITIL, HDI, or CompTIA are a plus</li><li>Ability to work in a fast-paced environment and learn quickly</li></ul>Language requirement: Strong proficiency in English (written + spoken); additional languages are a bonus for global SaaS companies.Benefits &amp; Perks<ul><li>Professional growth in a fast-growing SaaS company.</li><li>Modern office environment at The Hive, Blue Area Islamabad.</li><li>Opportunity to work with international SaaS products and customers.</li><li>Hands-on learning and career development.</li><li>Supportive and growth-focused team culture.</li><li>Performance-based growth opportunities and promotions.</li></ul>Ability to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you comfortable doing 6 days a week shift?</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Customer Support Executive

IGATE

<div>We are seeking a dedicated and empathetic Customer Support Executive to join our team. In this role, you will be responsible for providing outstanding service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our products/services. Your main goal will be to ensure customer satisfaction and loyalty through your excellent communication and problem-solving skills.
Key Responsibilities:<ul><li>
Respond to Customer Inquiries: Address customer questions, concerns, and requests via phone, email, chat, or social media promptly and professionally.</li><li>
Resolve Issues: Troubleshoot problems and resolve customer complaints in a timely and efficient manner.</li><li>
Provide Product Information: Assist customers with product knowledge, usage instructions, and technical support.</li><li>
Document Interactions: Maintain accurate records of customer interactions, feedback, and resolutions in the company's customer management system.</li><li>
Collaborate with Teams: Work closely with internal teams (sales, product development, technical support) to resolve complex issues and improve customer experience.</li><li>
Follow Up: Ensure customer issues are fully resolved by following up on open cases and escalating when necessary.</li><li>
Adhere to Policies: Follow company policies and guidelines when handling customer interactions and ensure compliance with service level agreements (SLAs).</li></ul> 

Requirements 
<ul><li>
Candidate should be minimum O/A Level and above to graduate level.</li><li>
Minimum of 2 year experience with Amazon and/or customer service environment.</li><li>
Strong investigative skills to find root cause of metric issues and the ability to provide viable solutions to Buyers</li><li>
Experience and dealing with UK, EU, USA client
</li><li>Demonstrated written communication skills - able to write, clearly and succinctly.</li><li>
Proven ownership and bias for action; willing to move quickly and decisively to resolve an incident.</li><li>
Demonstrated ability as a critical thinker with the vision to work both tactically and strategically.</li><li>
Demonstrated experience working with cross departmental teams with proven collaboration skills.</li><li>
Flexible to work on case triaging and escalation handling.</li>
Excellent written and verbal communication skills, British /American Accent 
<li>
</li></ul> 
 
Benefits<ul><li> 
Fuel Allowance</li></ul>
Medical Insurance
Free Lunch Facility (In-house)<ul><li>️ GYM Passport (Panel Gym's Free of Cost)</li></ul>
Participatory Fund
Market Competitive Salary
Learning &amp; Challenging Work Environment
&zwj; Amazing Work Culture
Paid Time off
&zwj;&zwj;&zwj; Group Life Insurance<ul><li>Maternity Leaves and many more</li></ul></div>

Magna Foodservice Limited

Join Our Team as a Customer Service Representative!Job Overview: As a Customer Service Representative, you will be the face of the company, responsible for providing exceptional service to our clients. You will be expected to resolve customer inquiries, handle complaints, and ensure customer satisfaction. This role requires excellent communication skills and the ability to work in a fast-paced environment.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</li><li>Address customer complaints and resolve issues to ensure a positive experience.</li><li>Maintain a high level of product knowledge to assist customers effectively.</li><li>Record and track customer interactions, ensuring accurate and complete documentation.</li><li>Collaborate with other departments to resolve customer concerns.</li><li>Follow up with customers to ensure issues are resolved and satisfaction is achieved.</li><li>Contribute to achieving department goals and key performance indicators (KPIs).</li></ul>Requirements:<ul><li>Minimum 2 years of proven experience in providing customer service.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>A self-starter with the ability to work independently and in a team.</li><li>Proficient in using CRM software and Microsoft Office.</li></ul>Job Location:I-8 Markaz, Islamabad (on-site)Job Type: Full-timeExperience:<ul><li>Customer Service Representative: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Snoonu

<div>
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
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 Ability to manage a large number of incoming calls and chats.
 </li>
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 Identify and assess customers&rsquo; needs to achieve satisfaction.
 </li>
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 Build sustainable relationships and trust with customer accounts through open and interactive communication.
 </li>
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 Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
 </li>
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 Provide accurate, valid, and complete information by using the right methods/tools.
 </li>
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 Meet personal/customer service team targets and call/chat handling quotas.
 </li>
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 Follow communication procedures, guidelines, and policies.
 </li>
 <li>
 Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 Strong phone contact handling skills and active listening.
 </li>
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 Should have good leadership skills, ability to guide junior team members
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 Minimum academic qualifications: Intermediate/OA Levels.
 </li>
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 Proven experience of at least 1 year in the customer service department (Call Centre).
 </li>
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 Familiarity with industry practices and professional standards.
 </li>
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 Excellent in English or Arabic language (written, oral, and presentation)
 </li>
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 Able to use computer software efficiently including MS Office [Word, Excel, PowerPoint]
 </li>
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 Able to work in rotational shifts
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 💼 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Remote &amp; Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 
 📦 Shared Success &ndash;
 
 We offer equity because we build this together.
 
 
 
 🌺 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

ZDIGITIZING

Job Title: Customer Support ExecutiveCompany: ZDIGITIZING Location: Remote Job Type: Full-Time (Permanent)About Us Zdigitizing LLC provides embroidery digitizing and vector art services to clients worldwide. We are committed to delivering quality work with quick turnaround times. We are currently looking for a Customer Support Executive to assist our international customers and ensure a smooth customer experience.Compensation &amp; Benefits<ul><li>Salary Range: PKR 40,000 &ndash; 60,000 per month</li><li>Career growth opportunities</li><li>Remote working environment</li></ul>Key Responsibilities<ul><li>Respond to customer queries through phone, email, and live chat</li><li>Provide information regarding services, pricing, and order updates</li><li>Manage orders and maintain accurate records in CRM/helpdesk systems</li><li>Coordinate with internal teams for smooth order processing</li><li>Resolve customer complaints professionally and efficiently</li><li>Ensure customer satisfaction through proper follow-ups</li><li>Maintain service quality and follow company procedures</li></ul>Job RequirementsExperience<ul><li>1&ndash;2 years of experience in customer support or customer service</li></ul>Skills<ul><li>Strong English communication</li><li>Customer handling skills</li><li>Problem-solving abilities</li><li>Good typing and multitasking</li><li>Basic technical knowledge</li><li>Time management skills</li><li>Professional attitude with international clients</li></ul>System &amp; Other Requirements<ul><li>Reliable internet connection</li><li>Personal laptop or computer</li><li>6&ndash;8 hours power backup</li><li>Willingness to work in rotational shifts</li><li>Agreement to company policies and procedures</li></ul>Pay: Rs50,000.00 - Rs65,000.00 per monthWork Location: Remote

Customer Support Executive (Remote)

ARRAK CONSULTING SMC PRIVATE LIMITED

About the RoleArrak Consulting is seeking a proactive and customer-oriented Customer Support Intern to support our e-commerce operations. In this role, you will be the first point of contact for customers, ensuring a smooth and positive experience across all touchpoints while gaining hands-on experience in a fast-paced environment.Key ResponsibilitiesRespond to customer inquiries via phone, email, live chat, and social media in a timely and professional mannerAssist customers with product details, order placement, and payment-related queriesHandle shipping updates, delivery tracking, returns, and exchangesGuide customers throughout the online purchasing journeyEscalate complex or unresolved issues to relevant internal teamsMaintain accurate records of customer interactions and resolutionsCoordinate with internal departments to ensure timely issue resolutionStay up to date on products, promotions, and company policiesRequirementsBachelor&rsquo;s degree in progress or recently completedStrong written and verbal communication skills in EnglishBasic understanding of customer service or e-commerce (preferred)Familiarity with Shopify or similar platforms is a plusProficiency in Microsoft Office and general computer applicationsStrong problem-solving and interpersonal skillsAbility to multitask in a fast-paced environmentWillingness to work 6 days a week in a fixed day or night shiftPreferred SkillsExposure to CRM or helpdesk toolsBasic understanding of shipping and order fulfillment processesInterest in e-commerce and online retail operationsPay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

ChatPandas

<div>
 
 Job Description
 
 
 
 <ul>
 <li>
 Responding to customer inquiries via phone, email, or chat in a professional and timely manner.
 </li>
 <li>
 Providing product and service information to customers.
 </li>
 <li>
 Resolving customer complaints and issues with patience and empathy.
 </li>
 <li>
 Identifying and resolving customer problems or concerns efficiently.
 </li>
 <li>
 Escalating complex issues to the appropriate department for resolution.
 </li>
 <li>
 Maintaining in-depth knowledge of our products and services.
 
 
 
 </li>
 </ul>
 
 Experience:
 
 
 
 <ul>
 <li>
 1 Years of experience in customer service or a related field.
 </li>
 <li>
 Strong customer service skills with the ability to manage a high volume of customer inquiries.
 </li>
 <li>
 Excellent communication skills both written and verbal.
 </li>
 <li>
 Must have basic English conversational skills.
 </li>
 <li>
 Proficiency in using customer service software and tools.
 
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent. Additional education is a plus.
 
 
 
 </li>
 </ul>
 
 Additional Details:
 
 
 
 <ul>
 <li>
 GITMIT Co-Working Space, Gulberg 3.
 </li>
 <li>
 9 hours a day work time with 6 days a week Onsite
 </li>
 <li>
 Evening/Night Shifts
 </li>
 </ul>
</div>

Explore 1232+ Customer support executive in Pakistan this June. Find roles across top companies and apply now to boost your career.

1232 customer support executive jobs In Pakistan

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive (Remote)

Customer Support Executive

Customer Support Executive