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department manager

Loewe

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>MAIN PURPOSE:
As the Department Manager for the Dubai Mall Store, you will be an Ambassador of the brand, motivating the team to maximise profitable sales whilst ensuring all KPIs and guidelines are delivered. To run and operate an efficient store which represents the Loewe brand image and delivers world class customer service
</div><div><h3 class="jobSectionHeader">Job responsibilities
</h3>KEY RESPONSIBILITIES:
Team Leadership &amp; Operations
<ul><li>Embody the Brand image for customers and the store team and have a strong understanding of the brand DNA
</li><li>Lead by example in demonstrating role model behaviour that is representative of the Loewe brand.
</li><li>Lead the team through morning briefings, objective setting, training and direct coaching together with the Store Manager
</li><li>Create a team spirit whilst managing, motivating and driving the team to increase sales and ensure efficiency
</li><li>Ensure all Company policies and procedures are adhered to
</li><li>Instruct and supervise staff in the correct execution of operating procedures, pricing, merchandise receipt, product returns
</li><li>Oversee store operations including daily reconciliation reports, bank statements and sales reports to UK Finance Team and Head Office
</li><li>Ensure cash banking is carried out accurately on a weekly basis
</li><li>Evaluate the performance of each Sales Associate and provide constant feedback to ensure results
</li><li>Responsible for the day to day needs of the business and administration.
</li></ul>Sales &amp; Business Monitoring
<ul><li>Tracking, monitoring and communicating sales targets and KPIs
</li><li>Ensure stock loss is minimised by conducting weekly rotative inventories, participating in bi-annual stock takes and maintaining stockroom standards
</li><li>Continue to develop personal sales techniques and assist in the development of associates&rsquo; sales techniques to maximise sales
</li><li>Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
</li><li>Keep up to date with the fashion industry and market trends.
</li></ul>General Store VM/Client Management
<ul><li>Assist in the implementation and maintenance of all visual guidelines
</li><li>Maintain store standards that reflect the brand image at all times
</li><li>Enhance customer service standards in store to ensure world class service is delivered at all times
</li><li>Build relationships with Loewe clients to develop loyal clientele in order to reach sales objectives
</li><li>Proactively tackle and resolve all customer problems and complaints quickly and effectively
</li></ul></div><div><h3 class="jobSectionHeader">Profile
</h3>PROFILE &amp; EXPERIENCE:
<ul><li>Experience in sales in a luxury, high fashion environment and managing people
</li><li>Leather Goods / Accessories relevant experience
</li><li>Passion for fashion and sales
</li><li>A commitment to achieving and exceeding targets whilst focusing on the client&rsquo;s needs and experience
</li><li>Excellent personal presentation &ndash; a Loewe Brand Ambassador
</li><li>Understanding of Retail KPIs
</li><li>Ability to effectively and successfully lead and manage a team
</li><li>Strong and demonstrable commercial acumen
</li><li>A passion for customer service and sales floor focused
</li><li>Excellent at working and delivering against deadlines and the ability to work under pressure
</li><li>Ability to prioritise for self and the team and be able to multi task
</li><li>Ability to establish a proactive approach in tackling issues and seek to identify and implement solutions
</li><li>Proactive and positive in approach
</li><li>Able to communicate effectively with all internal and external customers and at all levels of the organisation.
</li></ul></div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">LOEWE
 
MAISON
 
</h2><div>Steeped in art and historical references, rooted in craft and tradition, Loewe has been reinventing leather craftmanship for almost 200 years. From its birth in Madrid in 1846 to its latest collection dedicated to the elegance of Chinese monochrome ceramics, the Maison&rsquo;s journey has been defined by its core values: energy, creativity, and a thoroughly modern approach blended with traditional techniques.
 
Craft at Loewe is unconditionally bound up with art, an endless source of inspiration: from the British Arts &amp; Craft masters to the whimsical world of Studio Ghibli, art is at the heart of every collection &ndash; and the House is committed to supporting the artists and creators informing its work.
 
Today, Loewe&rsquo;s master artisans combine their craft knowledge, accumulated over generations, with new technologies to produce iconic objects presenting both instant appeal and enduring style: true incarnations of Loewe&rsquo;s ideals and vision.
 
Radical and ever-evolving: here&rsquo;s to another 200 years of Loewe history
 
Since 2013, Jonathan Anderson, Loewe&rsquo;s Creative Director, has been carrying this vision ever further. One of the leading designers of his generation, Anderson has spearheaded a major rejuvenation of the House.
 
Through a redesign of the brand identity, a modern articulation of its commitment to craft (with the launch of the Loewe Foundation Craft Prize, for instance), and a series of critically acclaimed and genre-defining Women&rsquo;s and Men&rsquo;s collections, Loewe has been further elevated as an influential and global cultural force.
 
At the intersection of fashion, craft and culture, Loewe&rsquo;s ambition is to be radical and ever-evolving. Craft and luxury are inextricably linked, and at Loewe, the one makes the other feel more accessible and tangible. By showing how the collections are made and honouring the complex artisanal processes behind them, it becomes possible to see their value and their merit. And by adding a cultural dimension &ndash; involving fine arts, film, dance, etc. &ndash;, Loewe has become a vibrant force for creativity and innovation, ensuring the brand&rsquo;s durability for another 200 years&hellip; and more.</div></div></div></div></div></div></div>

Department Manager

Christian Dior Couture

<div>
 Position
 
 
 
 Job Description
 
 
 
 The Assistant Department Manager for Ready to Wear will assist the Department Manager in overseeing the operations of the Ready to Wear department. This role involves supporting the management team in achieving sales targets, optimizing stock levels, ensuring excellent customer service, and implementing marketing activities. The Assistant Department Manager will also be responsible for supervising and coaching the sales team, maintaining relationships with suppliers
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Operational Support:
 </li>
 <li>
 Assist in overseeing daily operations of the Ready to Wear department.
 </li>
 <li>
 Ensure adherence to established procedures for ordering and transferring stock.
 </li>
 <li>
 Participate in setting up and optimizing stock level usage.
 </li>
 <li>
 Follow up with area managers to ensure optimal stock levels.
 </li>
 <li>
 Participate in the development of purchase plans.
 </li>
 <li>
 Sales and Targets:
 </li>
 <li>
 Monitor daily sales and compare against monthly and yearly targets.
 </li>
 <li>
 Support the Department Manager in taking necessary actions to achieve sales goals.
 </li>
 <li>
 Assist in follow-up on sales performance and provide regular updates to the Department Manager.
 </li>
 <li>
 Attend managers&rsquo; meetings to review shop performance and provide feedback to the Department Manager.
 </li>
 <li>
 Events Management:
 </li>
 <li>
 Assist in the execution of marketing activities and promotions within the department (Including Trunk Shows, Fur Events&hellip;etc)
 </li>
 <li>
 Customer Service:
 </li>
 <li>
 Ensure the highest level of customer service is provided by the team.
 </li>
 <li>
 Address customer needs and resolve issues to exceed their expectations.
 </li>
 <li>
 Team Management:
 </li>
 <li>
 Assist in managing, engaging, and guiding the team.
 </li>
 <li>
 Support the Department Manager in setting objectives and budgets for team members.
 </li>
 <li>
 Provide coaching and training to team members to enhance their performance.
 </li>
 <li>
 Conduct regular one-on-one meetings and mentoring sessions with team members.
 </li>
 <li>
 Supplier and Partner Relations:
 </li>
 <li>
 Coordinate with suppliers, contractors, logistics, and merchandising for opening, closing, and renovation activities.
 </li>
 <li>
 Maintain smooth relationships with suppliers and business partners to implement partnerships.
 </li>
 <li>
 CRM Activities:
 </li>
 <li>
 Follow up on CRM activities to ensure 100% contactability and Dior Know compliance.
 </li>
 <li>
 Align with CRM to ensure the OTO schedule for the department is planned for the week/months ahead and that the team&rsquo;s individual OTO&rsquo;s targets are being respected and followed up on
 </li>
 </ul>
</div>

Assistant Department Manager – Ready to Wear

Christian Dior

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>Job Description:
The Assistant Department Manager for Ready to Wear will assist the Department Manager in overseeing the operations of the Ready to Wear department. This role involves supporting the management team in achieving sales targets, optimizing stock levels, ensuring excellent customer service, and implementing marketing activities. The Assistant Department Manager will also be responsible for supervising and coaching the sales team, maintaining relationships with suppliers
Key Responsibilities:
<div><ul><li>Operational Support:
</li></ul><ul><li>Assist in overseeing daily operations of the Ready to Wear department.
</li><li>Ensure adherence to established procedures for ordering and transferring stock.
</li><li>Participate in setting up and optimizing stock level usage.
</li><li>Follow up with area managers to ensure optimal stock levels.
</li><li>Participate in the development of purchase plans.
</li></ul><ul><li>Sales and Targets:
</li></ul><ul><li>Monitor daily sales and compare against monthly and yearly targets.
</li><li>Support the Department Manager in taking necessary actions to achieve sales goals.
</li><li>Assist in follow-up on sales performance and provide regular updates to the Department Manager.
</li><li>Attend managers&rsquo; meetings to review shop performance and provide feedback to the Department Manager.
</li></ul><ul><li>Events Management:
</li></ul><ul><li>Assist in the execution of marketing activities and promotions within the department (Including Trunk Shows, Fur Events&hellip;etc)
</li></ul><ul><li>Customer Service:
</li></ul><ul><li>Ensure the highest level of customer service is provided by the team.
</li><li>Address customer needs and resolve issues to exceed their expectations.
</li></ul><ul><li>Team Management:
</li></ul><ul><li>Assist in managing, engaging, and guiding the team.
</li><li>Support the Department Manager in setting objectives and budgets for team members.
</li><li>Provide coaching and training to team members to enhance their performance.
</li><li>Conduct regular one-on-one meetings and mentoring sessions with team members.
</li></ul><ul><li>Supplier and Partner Relations:
</li></ul><ul><li>Coordinate with suppliers, contractors, logistics, and merchandising for opening, closing, and renovation activities.
</li><li>Maintain smooth relationships with suppliers and business partners to implement partnerships.
</li></ul><ul><li>CRM Activities:
</li></ul><ul><li>Follow up on CRM activities to ensure 100% contactability and Dior Know compliance.
</li>Align with CRM to ensure the OTO schedule for the department is planned for the week/months ahead and that the team&rsquo;s individual OTO&rsquo;s targets are being respected and followed up on 
<li>
</li></ul></div></div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">CHRISTIAN DIOR
 
MAISON
 
</h2><div>&ldquo;Whatever you do &ndash; whether for work or pleasure &ndash; do it with passion! Live with passion,&rdquo; wrote Christian Dior.
 
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the m&eacute;tier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.</div></div></div></div></div></div></div>

Al Tayer Insignia

<div>
 
 
 
 Harvey Nichols, Mall of Emirates
 
 
 
 
 About Us
 
 
 
 
 
 
 
 As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world&rsquo;s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 Ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target
 
 
 
 
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 
 
 
 
 
 Functional Roles &amp; Responsibilities
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analyse sales data to maximize sales on day to day basis
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that the standards of grooming, presentation and professional conduct are set and maintained
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Motivate team members to achieve shared goals and acknowledge team and individual successes
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure all new starters are inducted into the department team
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc,
 
 
 
 
 
 
 
 About You
 
 
 
 
 
 
 
 
 Education/Certification and Continued Education
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High School qualification
 
 
 
 Years of Experience
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 4 to 5 years retail sales or customer service experience
 
 
</div>

Supervisor

مجموعة الطاير

<div></div><div>Harvey Nichols, Mall of Emirates 
About Us
As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world&rsquo;s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!
About the Role
Ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target
What You&rsquo;ll Be Doing
Functional Roles &amp; Responsibilities<ul><li> Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor</li><li> Analyse sales data to maximize sales on day to day basis</li><li> Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager</li><li> Ensure that the standards of grooming, presentation and professional conduct are set and maintained</li><li> Motivate team members to achieve shared goals and acknowledge team and individual successes</li><li> Ensure all new starters are inducted into the department team</li><li> Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department</li><li> Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action</li><li> Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand</li><li> Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas</li><li> Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc,</li></ul>
About You
Education/Certification and Continued Education<ul><li> High School qualification</li></ul>
Years of Experience<ul><li> 4 to 5 years retail sales or customer service experience</li></ul></div>

Raffles

<div>Company Description 
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. 
Job Description 
PURPOSE OF POSITION
To assist in the forward planning of the department which includes Reception, Front Office Administration and Data Administration.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition</li><li>Assist the Front Office Manager in all aspects of his/her duties</li><li>Ensure repeat guests and other VIPs receive special attention and recognition</li><li>Control room availability, room types, accuracy of room count and rate categories</li><li>Maximize occupancy, revenue &amp; average rate while maintaining high service standards</li><li>Liaise with Housekeeping Department to ensure room image is maintained and the &ldquo;Room Ready on Arrival&rdquo; policy is adhered to</li><li>Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are met</li><li>Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out</li><li>Know system recovery procedures</li><li>Interpret computer reports and compile relevant statistics for front office</li><li>Approve upgrades and special amenities in absence of manager</li><li>Maintain inter-departmental relationships to ensure seamless customer service</li><li>Inspect frequently for cleanliness and orderliness of the lobby, reception and cashier&rsquo;s desk and, on a random basis, VIP rooms prior to arrival</li><li>Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements</li><li>Maintain appropriate staff standards of conduct, dress, hygiene, uniforms, appearance</li><li>Work with the HR Manager to ensure productive departmental performance</li><li>Work with Finance in the preparation and management of the department&rsquo;s budget</li><li>Adhere to OH&amp;S policies and procedures and ensure all direct reports do the same</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES<ul><li>Good organisational skills</li><li>Good level of engagement with residents</li><li>Ability to manage a multi-cultural workforce</li><li>Excellent leadership &amp; communication skills</li><li>Display high levels of integrity, dedication and support for continuous improvement</li><li>Flexible management style to meet the challenges of a changing work environment</li><li>Good knowledge of the entire Front Office Operations</li><li>Must be a self-starter, coach &amp; mentor who can motivate the Team to perform their best</li><li>Knowledge of Opera Property Management System preferred</li></ul>
QUALIFICATIONS<ul><li>Degree from School for Tourism &amp; Hotel Management</li></ul>
EXPERIENCE<ul><li>Minimum 3 - 5 years&rsquo; relevant experience with at least 2 year at a supervisory level</li></ul> 
Additional Information 
Raffles Dubai, Sheikh Rashid Road, Wafi</div>

Duty Manager

Marriott International

<div>Additional Information 
Job Number25150326 
Job CategoryRooms &amp; Guest Services Operations 
LocationAl Maha a Luxury Collection Desert Resort &amp; Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates, 118887 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
JOB SUMMARY 
Serves as the Property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. 
Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room. 
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
SCOPE / BUSINESS CONTEXT
<ul><li>A Full Time position based at Al Maha Desert Resort and Spa, The Luxury Collection.</li>
<li>Number of Direct Reports -</li>
<li>Titles of Direct Reports &ndash;</li>
</ul>CANDIDATE PROFILE
Experience:
<ul><li>Previous experience working within a Front Office hotel environment in the 5 star/luxury market is essential</li>
<li>Having an experience in similar position for at least 12 months preferred</li></ul> 
Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
<ul><li>Innovative</li>
<li>Pro-active and reliable</li>
<li>MICROS, OPERA, GXP, Microsoft Office, FCS or telephone software and other related operating systems</li>
<li>Flexible and ability to work around the clock</li>
<li>Ability to work collaboratively with hotel service team in providing exceptional customer service excellent telephone etiquette</li>
<li>Strong problem-solving skills</li>
<li>Strong organization and working to deadline skills</li>
<li>Have a complete understanding of the Marriott Reward program &#61623; Deliver trainings</li></ul> 
Education or Certification
<ul><li>Good level of English essential</li>
<li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area</li>
</ul>OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area</li></ul> 
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position: Have a thorough knowledge of Al Maha, A Luxury Collection Desert Resort &amp; Spa products and services.
<ul><li>Maintain good working relationship with all hotel departments.</li>
<li>Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.</li>
<li>Check House Count to establish selling strategy for the shift. Monitoring it regularly during shift and responding to any changes.</li>
<li>Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings.</li>
<li>Demonstrate and promote quality awareness amongst front office team. Seek ways to improve and maintain guest satisfaction scores for all front desk associates.</li>
<li>Ensure all require reports are printed, performed and filed according to the standards.</li>
<li>Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts.</li>
<li>Supervise VIP and Marriott Rewards Elite member arrivals. Ensure meet and greet for Elite member.</li>
<li>Ensure all guest requests are met and special requirements/preferences are taken into account</li>
<li>Ensure that all arrivals, departures, no shows, extensions, amendments and OPERA related matters are performed on a timely manner in order to avoid further confusion.</li>
<li>Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.</li>
<li>Be fully aware of Credit Policy and supervise compliance. Inform your manager and concerned departments about any possible credit risks.</li>
<li>Be familiar and promote Marriott Rewards Program and encourage all front office associates in order to achieve monthly target.</li>
<li>Have a thorough knowledge on virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments.</li>
<li>Supervise accurate and thorough Bucket Check.</li>
<li>Encourage all associates to keep working areas clean and tidy.</li>
<li>Have a thorough knowledge of OPERA, MARSHA, IMS, GXP and other front office related operational software.</li>
<li>Be familiar with all S.O.P.s and L.S.O.P.s relating to the front office operations</li>
<li>Participate in the training and development of front desk associates and provide training to associates when necessary</li>
<li>Be aware of remedial steps to be taken to rectify Housekeeping discrepancies.</li>
<li>Support and practice Empowerment within front office</li>
<li>Understand all front office sections and their operational requirements.</li>
<li>Run the night operations for the hotel; ensure proper closing of the day and delivery of the reports.</li>
<li>Identify and resolve guests problems efficiently and resolve to the guest satisfaction</li>
<li>Have a thorough knowledge of all Emergency Procedures</li>
<li>Supervise guest registration and all relevant registration details required by the UAE law.</li>
<li>Assuring that all front office receptionists are continually updated with hotel rates, packages and discounts</li>
<li>Have a thorough knowledge of Visa policy and procedures and assist in absence of visa coordinator.</li>
<li>Supervise compliance of FO Receptionists in Cash handling procedures to maintain an accurate float.</li>
<li>Regularly conduct PCI audits in order to ensure compliance according to Marriott International standards.</li>
<li>Be security conscious at all times and inform Manager on Duty of anything suspicious.</li>
<li>Prepare and ensure timely delivery of daily reports to other departments as well as executive office</li>
<li>Assist in maintaining of bulletin board, or other visual representation, to note any outstanding issues, supply shortages within front office department.</li>
<li>Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly.</li>
<li>Each associate is expected to carry out, within their capabilities, all reasonable requests by management</li>
<li>Be flexible according to the business need</li>
<li>Have an excellent approach to customer service</li>
<li>Have strong organizational skills; always practice &ldquo;Clean as you go&rdquo;</li></ul> 
CORE WORK ACTIVITIES 
Supporting Property Operations and Guest Relations Needs
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li>
<li>Communicates any variations to the established norms to the appropriate department in a timely manner.</li>
<li>Sends copy of MOD report to all departments on a daily basis.</li>
<li>Strives to improve service performance.</li>
<li>Ensures compliance with all policies, standards and procedures.</li>
<li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Supporting Profitability Goals
<ul><li>Understands and complies with loss prevention policies and procedures.</li>
<li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li>
<li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul> 
Managing the Guest Experience
<ul><li>Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</li>
<li>Empowers employees to provide excellent customer service.</li>
<li>Provides immediate assistance to guests as requested.</li>
<li>Serves as a leader in displaying outstanding hospitality skills.</li>
<li>Sets a positive example for guest relations.</li>
<li>Responds to and handles guest problems and complaints.</li>
<li>Ensures employees understand customer service expectations and parameters.</li>
<li>Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li>
<li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li>
<li>Records guest issues in the guest response tracking system.</li></ul> 
Assisting Human Resources Activities
<ul><li>Participates as needed in the investigation of employee and guest accidents.</li>
<li>Observes service behaviors of employees and providing feedback to individuals.</li>
<li>Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.</li>
<li>Celebrates successes and publicly recognizes the contributions of team members.</li>
<li>Ensures employees are cross-trained to support successfully daily operations.</li>
<li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</li>
<li>Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

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