junior it support specialist Jobs in Cairo Egypt

junior it support specialist

backend engineer

cisco engineer

customer support specialist Jobs in Cairo Egypt

customer support specialist

devops engineer

desktop support engineer

Excis Compliance

<div>
 
 
 WE&rsquo;RE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT!
 
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration. We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you&rsquo;ll look forward to coming to work every day.
 
 
 &middot; Client in 190+ countries
 
 
 &middot; 6000+ Engineers
 
 
 &middot; 200+ Enterprise Clients
 
 
 
 
 
 We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
 
 
 
 
 Start your journey with Excis and grow with us!
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Deliver deskside/onsite IT support, including Microsoft OS installations (Windows 7/10), MS Office troubleshooting, and hardware/software/network issue resolution.
 </li>
 <li>
 Provide smart hands support for network and datacenter equipment, as well as conference room audio/video setups and mobile device support (iOS, Android, Blackberry).
 </li>
 <li>
 Manage Active Directory/Exchange accounts, support SCCM deployments, and ensure smooth remote connectivity through tools like Bomgar, WebEx, and Windows native tools.
 </li>
 </ul>
 
 
 
 
 
 What You Need:
 
 
 <ul>
 <li>
 Access rights to IT systems, applications, and administrative tools (Active Directory, SCCM, remote connectivity platforms).
 </li>
 <li>
 Defined escalation procedures and collaboration with higher-level support teams for complex incidents.
 </li>
 <li>
 Up-to-date documentation, knowledge base articles, and standard operating procedures.
 </li>
 <li>
 Availability of hardware spares, licensed software, and peripheral equipment to support end-user needs.
 </li>
 <li>
 Clear communication with users, IT teams, and management to provide effective customer service and timely resolutions.
 </li>
 </ul>
 
 
 
 
 
 Site Address:
 
 
 
 Galaxo, Berket an Nasr, Al Salam First, Cairo Governorate, Egypt
 
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
 
</div>

Desktop Support Engineer

FlapKap

<div>
 
 What is FlapKap ?
 
 
 
 We are the financial growth partner for the small and medium-sized businesses in the Middle East and Africa. We support our merchants to overcome their cash constraints by financing their working capital and ensuring their growth without losing equity.
 
 
 For more info, check our feature on Forbes.
 
 
 
 Why FlapKap?
 
 
 
 FlapKap is a fast, smart, collaborative and first of a kind startup that aims to disrupt the financial industry in the MENA region. We are backed by QED, BECO Capital, A15, Outliers, and Nclude with a total financing of over $40m USD. FlapKap offers a safe
 
 
 environment with a welcoming atmosphere to creativity and innovation. Everyday there are new challenges and significant achievements that make everyone charged, excited and proud to belong.
 
 
 
 Main Responsibilities:
 
 
 
 <ul>
 <li>
 Handle laptop setup, maintenance, and troubleshooting (macOS/Windows)
 </li>
 <li>
 Oversee network security (VPNs, Wi-Fi, firewalls, password management, 2FA)
 </li>
 <li>
 Maintain device inventory and enforce IT policies (onboarding/offboarding, access control, backups)
 </li>
 <li>
 Coordinate with vendors (ISPs, hardware suppliers, security tools)
 </li>
 <li>
 Support teams with hardware/software issues, license renewals, and basic integrations
 </li>
 <li>
 Assist with data privacy and security compliance
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience with BitDefender GravityZone or similar, Remote Desktop applications
 </li>
 <li>
 5+ years in IT admin or helpdesk for startups/Software Companies
 </li>
 <li>
 Organized, discreet, and proactive in closing gaps before issues arise
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive Salaries
 </li>
 <li>
 Hybrid working environment
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Healthcare coverage
 </li>
 <li>
 A highly collaborative team environment that will support your professional and personal growth
 </li>
 <li>
 A culture that promotes Work-Life balance and Wellbeing
 </li>
 <li>
 A culture of learning and innovation
 </li>
 </ul>
</div>

IT & Systems Administrator (Internal IT)

TECEZE

<div>
 
 
 Title: IT Support Specialist
 
 
 
 
 
 
 
 Location: Cairo, Egypt
 
 
 
 
 
 
 
 Duration:
 
 12 Months - extendable
 
 
 
 
 
 
 SOW:
 
 
 
 
 
 <ul>
 <li>
 Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services.
 </li>
 <li>
 High Level understanding of the Desktop Support technology areas and understanding across infrastructure components.
 </li>
 <li>
 Ability to assemble and re-seat components like RAM, SSD, screens, WLAN cards, keyboards, and motherboards.
 </li>
 <li>
 Capable of system recalibration and thorough sanitization of both external shells and internal components, including cooling fans.
 </li>
 <li>
 Network understanding &amp; troubleshooting skills.
 </li>
 <li>
 Experience in usage of SCCM/Ivanti/Intune for deployments and installations.
 </li>
 <li>
 Experience in OS installation, handling OS related issues and troubleshooting of issues.
 </li>
 <li>
 Experience in patches and package installation &amp; troubleshooting.
 </li>
 <li>
 Experience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touch pads, Monitors, Cameras, MS Teams based conference room/meeting room/end users allocated devices etc.), Co-ordination with Facilities teams for maintenance &amp; management of Non Network devices such as CCTV Camera, humidity sensors.
 </li>
 <li>
 Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches &amp; feature packs etc.
 </li>
 <li>
 Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc.
 </li>
 <li>
 Ability to trouble shoot printer issues and file restorations etc.
 </li>
 <li>
 Customer service focused; ability to manage key stakeholders in positive, poised and effective manner.
 </li>
 <li>
 Proven experience effectively communicating issues/challenges and solutions to the business.
 </li>
 <li>
 Strong understanding and demonstrated experience working within the Managed Service Operation.
 </li>
 <li>
 Excellent English communication skills, both written and oral and analytical skills.
 </li>
 <li>
 Knowledge and experience with ITIL Service Management Lifecycle framework and processes. Analytical and Communication skills.
 </li>
 <li>
 Should have experience in managing/maintaining/tracking of Asset Inventory. Follow the Laptop Reclamation Process and escalation guidelines to reclaim the laptops. Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed. Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and polices. Management of Mobile devices, handhelds, docking station, monitors, mouse, keyboard and power cords etc.
 </li>
 <li>
 Housekeeping activities such as space reclamation, profiles archiving
 </li>
 </ul>
 
 
</div>

IT Support Specialist

Paymob

<div>
 Providing technical support and assistance to end-users within an organization. Resolving hardware, software, network, and system-related issues, ensuring smooth operations and minimal downtime. Interacting directly with end-users, either through phone calls, emails, or in-person, to understand and address their technical concerns. Diagnosing problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support teams when necessary.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Provide Technical Support: Respond to and resolve end-user inquiries and technical issues in a timely manner. Assist users with hardware, software, network, and system-related problems through various channels, such as phone calls, emails, or in-person.
 </li>
 <li>
 </li>
 <li>
 Diagnose technical problems reported by end-users and guide them through appropriate troubleshooting steps. Identify root causes and implement solutions to resolve issues effectively. Escalate complex or unresolved problems to higher-level support teams and follow up on their progress.
 </li>
 <li>
 </li>
 <li>
 Create, manage, and disable user accounts in various systems, such as Active Directory, email accounts, or internal applications. Assist with password resets, account unlocks, and access permissions as per established protocols.
 </li>
 <li>
 </li>
 <li>
 Document all reported incidents, inquiries, and resolutions in a helpdesk ticketing system. Maintain accurate and up-to-date records of user interactions, troubleshooting steps, and solutions provided. Track and prioritize open issues, ensuring timely resolution and adherence to service level agreements (SLAs).
 </li>
 <li>
 </li>
 <li>
 Install, configure, and troubleshoot software applications, operating systems, and hardware devices. Assist with software installations, updates, patches, and license management. Provide guidance on system configurations and recommend hardware upgrades or replacements when necessary.
 </li>
 <li>
 </li>
 <li>
 Utilize remote desktop tools and techniques to provide remote support to end-users, resolving issues without physical presence whenever possible. Provide clear instructions and guidance to users in remote locations to ensure effective problem resolution.
 </li>
 <li>
 </li>
 <li>
 Contribute to the development and maintenance of IT documentation, including user manuals, knowledge base articles, FAQs, and troubleshooting guides. Continuously update and enhance the documentation to improve the efficiency of support processes.
 </li>
 <li>
 </li>
 <li>
 Educate users on IT policies, security practices, and data protection measures to enhance their technical skills, promote best practices, and prevent recurring issues.
 </li>
 <li>
 </li>
 <li>
 Collaborate with other IT teams, such as developers and information security team to resolve complex issues and implement system upgrades or changes. Share knowledge and expertise within the team to enhance overall support capabilities.
 </li>
 <li>
 Keep abreast of emerging technologies, industry trends, and best practices in IT support. Continuously expand technical knowledge and skills through self-learning, training, and certification.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 2-3 years of experience in a similar IT support role or helpdesk environment
 </li>
 <li>
 Strong technical aptitude and knowledge of computer systems, hardware, software, networks, and troubleshooting techniques.
 </li>
 <li>
 Proficiency in operating systems (e.g., Windows, macOS, Linux) and productivity software (e.g., Microsoft Office Suite).
 </li>
 <li>
 Familiarity with helpdesk ticketing systems and remote assistance tools.
 </li>
 <li>
 Familiarity with assets management system (Snipe IT), exchange admin center
 </li>
 </ul>
</div>

IT Senior Specialist

Foodics

<div>
 
 Who Are We❓
 
 
 
 We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
 
 
 
 The Job in a Nutshell💡
 
 
 
 We're seeking a hands-on, organized Marketing Associate that is passionate about creating engaging campaigns that strengthen brand visibility and drive business growth, to support the development and execution of creative marketing strategies and digital content.
 
 
 
 What Will You Do❓
 
 
 
 <ul>
 <li>
 Develop and execute marketing campaigns across digital and offline channels
 </li>
 <li>
 Create and edit engaging short-form video content (Reels, TikToks, product demos, etc.)
 </li>
 <li>
 Write compelling copy, captions, and storyboards that align with brand tone and objectives
 </li>
 <li>
 Collaborate with agencies, vendors, and internal teams to deliver campaigns on time
 </li>
 <li>
 Monitor performance metrics, analyze results, and support campaign optimization
 </li>
 <li>
 Stay updated on marketing trends, tools, and competitor activities
 
 
 </li>
 </ul>
 
 What Are We Looking For❓
 
 
 
 <ul>
 <li>
 Bachelor's degree in Marketing, Communications, or a related field
 </li>
 <li>
 1-2 years of experience in marketing, content creation, or social media
 </li>
 <li>
 Proficient in mobile and desktop video editing tools
 </li>
 <li>
 Strong creativity, communication, and organizational skills
 </li>
 <li>
 Ability to manage multiple projects and meet deadlines
 
 
 </li>
 </ul>
 
 Who Will Excel❓
 
 
 
 <ul>
 <li>
 Candidates familiar with design tools (Canva, Photoshop, Illustrator)
 </li>
 <li>
 Candidates with basic knowledge of paid ads, media planning, and content analytics
 </li>
 <li>
 Candidates with experience in F&amp;B, tech, or lifestyle sectors.
 </li>
 <li>
 Candidates with a passion for brand storytelling and creative marketing
 
 
 </li>
 </ul>
 
 What We Offer You❗
 
 
 
 We believe you will love working at Foodics!
 
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility.
 </li>
 <li>
 We offer highly competitive compensation packages, including bonuses and the potential for shares
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
 </li>
 </ul>
</div>

Marketing Associate

Concentrix

<div>
 Job Title:
 
 
 Technical, IT Operations
 
 
 
 Job Description
 
 
 
 We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
 
 
 The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
 
 
 In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
 
 
 Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
 We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 
 
 Join us and be part of this journey towards greater opportunities and brighter futures.
 
 
 
 The role:
 
 
 
 The Technical Support, IT Ops is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. You will demonstrate excellent knowledge of systems analysis for hardware and software. You will report to our Technical Support Manager for EMEA.
 
 
 
 What you need to have?
 
 
 
 <ul>
 <li>
 Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience
 </li>
 <li>
 Experience with Network
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Proficient in Excel (can perform complex functions)
 </li>
 <li>
 Knowledge of Active Directory
 </li>
 <li>
 Knowledge of Incident response
 </li>
 <li>
 Experience as L1/2 Technical support
 </li>
 <li>
 CCNA, MCSA, SCCM, BigFix Certifications
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Coordinate as smart hands with different portfolios and engineering workgroups
 </li>
 <li>
 Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
 </li>
 <li>
 Perform hardware and software upgrades to peripheral equipment
 </li>
 <li>
 Attend to break/fix engagement as needed by Situation Management for technology-related problems and issues received from both internal and external clients
 </li>
 <li>
 Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
 </li>
 <li>
 Perform site maintenance and safety checks of assigned equipment
 </li>
 <li>
 Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
 </li>
 <li>
 Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo - Plot no. 53, North Teseen st building 202
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time2025-11-30
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1652021
 
</div>

Technical, IT Operations

DXC Technology

<div>
 
 Job Description
 
 
 
 
 MS Power Platform - Technical Consultant
 
 
 
 
 Role Description
 
 
 
 DXC Technology Egypt is seeking a highly skilled
 
 Microsoft Power Platform Technical Consultant
 
 with proven experience in
 
 automation
 
 . As a member of our dynamic team in Egypt, you will deliver innovative solutions across local and regional clients, enabling digital transformation through low-code platforms. This role involves architecting and implementing Power Platform solutions that interact with Dynamics 365, retail systems, and external APIs&mdash;focused on driving efficiency in customer operations.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead the technical design and architecture of Power Platform solutions, ensuring alignment with security and governance standards
 </li>
 <li>
 Design and develop enterprise-grade solutions using Microsoft Power Platform components:
 </li>
 <ul>
 <li>
 Power Apps (Canvas &amp; Model-Driven)
 </li>
 <li>
 Power Automate (Cloud Flows &amp; RPA Desktop Flows)
 </li>
 <li>
 Power Pages
 </li>
 <li>
 AI Builder &amp; Copilot Studio
 </li>
 </ul>
 <li>
 Integrate Power Platform apps with POS systems and Dynamics 365 Commerce / Retail via:
 </li>
 <ul>
 <li>
 Dataverse
 </li>
 <li>
 Custom Connectors
 </li>
 <li>
 REST APIs / OData
 </li>
 </ul>
 <li>
 Collaborate with functional consultants and business users to gather requirements and deliver technical solution designs and documentation
 </li>
 <li>
 Configure environment strategy, ALM pipelines, and security roles using best practices for governance and maintainability
 </li>
 <li>
 Automate retail operations such as stock reconciliations, sales reporting, loyalty workflows, and customer service alerts
 </li>
 <li>
 Support integration with retail peripherals and POS add-ons (barcode scanners, printers, card readers) where applicable
 </li>
 <li>
 Troubleshoot and resolve technical issues across environments and provide Level 2/3 support post-deployment
 </li>
 <li>
 Stay updated with Microsoft&rsquo;s roadmap and local market needs to continually innovate client offerings
 
 </li>
 </ul>
 
 Desired Skills And Qualifications
 
 
 
 <ul>
 <li>
 5+ years of experience working with the Microsoft Power Platform (Power Apps, Automate, Pages, AI Builder, RPA)
 </li>
 <li>
 Practical experience integrating POS systems and retail data into Power Platform and Dynamics 365 environments is a plus
 </li>
 <li>
 Strong proficiency in:
 </li>
 <ul>
 <li>
 Dataverse data modelling and security
 </li>
 <li>
 API integrations
 </li>
 <li>
 Power Apps component framework (PCF) is a plus
 </li>
 </ul>
 <li>
 Experience with solution architecture design and enforcing Power Platform governance frameworks
 </li>
 <li>
 Demonstrated ability to deploy secure and scalable Power Pages portals for B2B or B2C usage
 </li>
 <li>
 Familiarity with Microsoft Azure services (Logic Apps, Functions) to complement Power Platform integrations
 </li>
 <li>
 Strong understanding of POS systems and retail operations within the Egyptian or MENA market
 </li>
 <li>
 Comfortable working with cross-border teams and engaging with regional clients in English and Arabic.
 
 </li>
 </ul>
 
 Nice To Have Skills
 
 
 
 <ul>
 <li>
 Microsoft Certifications (PL-400, PL-600, PL-900)
 </li>
 <li>
 Experience with Dynamics 365 Commerce (Retail) or LS Retail POS platforms
 </li>
 <li>
 Power BI development skills for retail dashboards and insights
 </li>
 <li>
 Experience with DevOps pipelines and ALM for Power Platform
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Strong communication and collaboration skills with remote/global teams
 </li>
 <li>
 Structured and analytical approach to problem-solving
 </li>
 <li>
 Self-motivated, proactive, and eager to stay updated with new technologies
 </li>
 <li>
 Ability to handle multiple projects in a fast-paced consulting environment
 
 
 </li>
 </ul>
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 
 
 
 Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available
 
 here
 
 
 .
 
 
</div>

MS Power Platform - Technical Consultant

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