digital experience manager

Valtech Group

<div>Why Valtech? We&rsquo;re advisors, visionaries, creative and techies. We embrace all things digital. We talk to each other. We have fun. We love our clients. We&rsquo;re looking ahead &bull; We are global</div>
 <div>Leading Experience Design on strategic projects, as part of our diverse and growing team.

About Valtech:

At Valtech, we are reshaping the way brands connect with their customers. As a global digital innovation company, we fuse creativity, technology, and strategy to solve complex business challenges and deliver exceptional experiences.

With over 6,500 experts in 60+ offices across 20+ countries, we are expanding our footprint in MENA with Dubai as the strategic hub. At Valtech we thrive on driving business transformation as trusted partners to the world&rsquo;s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

Your Opportunity:

As an Experience Design Lead, you will lead multi-disciplinary teams shaping end-to-end experiences for enterprise clients across MENA. You&rsquo;ll move from insight to strategy to design - bringing human-centred, data-grounded work to life within agile delivery squads and regional programs. You bring 10+ years of experience, a growth mindset and a drive to make a lasting impact.

To be successful in the role you will need to be a digital native who thrives in delivering aesthetic design to digital transformation programs. Your portfolio of digital work will need to reflect your capability to work on complex, scalable digital solutions spanning Web, Mobile, and connected experiences.

For this role, it is essential that you have built your experience in a similar environment to Valtech &ndash; a Digital Transformation Consultancy or Digital Agency, delivering solutions that blend creative design, technical heavy lifting and Data / AI capability.

 Your Role:
<ul>
<li>Lead end-to-end design from problem framing to shipped experiences.</li>
<li>Facilitate design thinking and collaboration workshops.</li>
<li>Lead user research including but not limited to interviews, surveys.</li>
<li>Conduct competitor benchmarking and analysis.</li>
<li>Create meaningful IA, customer journeys, user flows with business goals</li>
<li>Craft excellence in creating customer interaction &amp; motion design.</li>
<li>Champion inclusive design &amp; accessibility (WCAG), baking it into every decisions.</li>
<li>Turn insights into outcomes: prototype, test and iterate with clear business objectives.</li>
<li>Partner with cross-functional teams across Strategy, Product, Data and Engineering.</li>
<li>Be a player-coach: mentor juniors and roll up your sleeves to lead by example.</li>
<li>Design for cross-cultural: understanding the MENA nuances, localising flows &amp; content.</li>
<li>Guide stakeholders: frame &amp; facilitate tough discussions, and create positive impact.</li>
<li>Supporting in pitches.</li>
<li>Some work travelling may be required.</li>
</ul>
Experience and Expertise
<ul>
<li>A portfolio of work with measurable client impact. Your portfolio of digital work will need to reflect your capability to work on complex, scalable digital solutions spanning Web, Mobile, and connected experiences.</li>
<li>Human-centered design dept across research, interaction, UI, content &amp; service design.</li>
<li>Proven accessibility &amp; inclusive design practice. (e.g WCAG/A11y)</li>
<li>Fluency in modern tools: Figma, Miro, prototyping &amp; practical chops with AI design tools.</li>
<li>Design Systems/DesignOps experience, from governance to component quality.</li>
<li>A great communicator with clear succinct communication with execs and teams.</li>
<li>Bias to action in ambiguous spaces; you balance speed with craft to ship the right thing.</li>
<li>At least 3 years of experience in XD leadership roles.</li>
<li>Well-versed in XD research tools (e.g. Maze, UserTesting)</li>
<li>Good understanding on enterprise software solutions (e.g. Adobe, Sitecore etc)</li>
<li>Familiarity with data reporting and visualisation tools. (e.g. PowerBI, Tableau)</li>
</ul>
 Regional Expertise
<ul>
<li>You will have strong understanding of MENA markets, their unique challenges, and the opportunities they present.</li>
</ul>
Why Join Valtech?
<div>
<ul><li>Deliver Excellence 
Be part of a growing creative team working on visually rich and compelling solutions, setting the team and customers up for success.</li></ul>
<ul><li>Be Part of a Growing APMENA Team 
While focused on MENA, you&rsquo;ll be part of Valtech&rsquo;s APMENA service line, collaborating with experts across the broader region to deliver innovative solutions.</li></ul>
<ul><li>Thrive in a Dynamic Global Organization 
Join a team that values autonomy, bold ideas, continuous learning, and entrepreneurial thinking, with the resources of a global innovation leader at your fingertips.</li></ul>
</div>
Your application process

Once you apply, our Recruitment team will review your application. If your skills and experience align with the role, we&rsquo;ll reach out for next steps. ️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let us know.

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we&rsquo;re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity &amp; Inclusion site to see how we&rsquo;re creating a more equitable Valtech for all.</div>

Experience Design Lead - Dubai

Roads and Transport Authority

<div>
 
 We are seeking a results-driven leader to manage the operation and support of RTA&rsquo;s digital services, including smart applications, digital channels, self-service devices, e-payment, AI, and data science platforms. The role ensures high availability, minimal service disruption, and continuous improvement of digital services in line with Dubai&rsquo;s vision for digital leadership.
 
 
 
 
 
 Key responsibilities include service and asset management, SLA and supplier performance management, incident and request fulfillment, budget planning, risk assessment, business continuity, and compliance with technology governance and information security standards. The role also oversees training for call centers and users on new and updated digital services.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT or Computer Science
 </li>
 <li>
 9+ years&rsquo; experience in digital service operations/support, strong ITIL and service management expertise
 </li>
 </ul>
 
 
 
 
 Join us and play a key role in delivering reliable, innovative, and customer-centric digital services that shape the future of mobility in Dubai. Be part of a forward-thinking organization where your leadership and expertise will make a real impact. Apply now.
 
</div>

Manager Digital Service Operation & Support | UAE National

Unilever

The Media &amp; Digital lead is responsible for translating category and brand strategies into best-in-class consumer experiences across traditional and digital media touchpoints with the objective of strengthening results delivery and ensuring engagement and awareness amongst our target consumer groups.
Internal benchmark scores for brands &amp; to ensure consistency of the brand communication consumer journey across the various media channels
<ul>
 <li>Develop and implement comprehensive media &amp; digital strategies across various channels (traditional media, social media, etc.), and optimise suitable mix of channels and formats to deliver against the brand campaign objectives through holistic consumer journey</li>
 <li>Ensure that media agency recommendations are in line with marketing objectives and that they include elements of innovation and creativity</li>
 <li>Implement social first thinking and delivery across portfolio of brands &amp; liaise with local social first content agencies to deliver against the set objectives. Guarantee creative excellence, brand consistency and effectiveness (ROI)</li>
</ul>
<ul>
 <li>Demonstrate digital thought leadership and awareness of evolving trends; ensuring creativity across channels, finding and executing opportunities while creating efficiencies and driving creative excellence</li>
</ul>
<ul>
 <li>Working closely with the media agency to ensure comprehensive plans development in line with marketing objectives and delivering against internal benchmarks with consistency and innovation</li>
</ul>
<ul>
 <li>Define clear eco-systems with channel roles and holistic consumer journeys across Paid Owned and Earned</li>
</ul>
<ul>
 <li>Ensure campaigns and always on plans are executed on time in full (OTIF) and are optimized on regular basis to achieve KPIs of excellence</li>
</ul>
<ul>
 <li>Create a data framework for activations to monitor and evaluate digital &amp; media campaign performance, including the creation of a test and learn agenda.</li>
</ul>
<ul>
 <li>Ensuring that campaigns are optimized on regular basis to achieve KPIs of excellence</li>
</ul>
<ul>
 <li>Conception and implementation of media measurement strategies across brands (MMM / BLS etc.)</li>
 <li>Oversee the end-to-end organic content creation process, from ideation and planning to execution and optimisation, ensuring all content aligns with brand guidelines, BET strategy and assets ensuring it resonates with the communities we are engaging with.</li>
 <li>Manage the relationship with key agency partners by providing clear and insightful briefs that Content Supply Chain (powered by AI) and the local creator ecosystem.</li>
 <li>Ensuring digital content is culturally relevant, engaging and authentic content output.</li>
</ul>

Digital Experience Lead

Community Development Authority

<div>
 
 
 Job Tilte: Section Head - Digital Transformation
 
 
 
 
 Job Objectives
 
 
 
 Supervise the planning and implementation of digital transformation and process automation projects to deliver the Authority&rsquo;s services, monitor their progress and completion, and ensure proper implementation and achievement of objectives through activating, developing, and updating various systems, software, and applications.
 
 
 
 
 
 
 Leadership Responsibilities and Duties
 
 
 
 
 
 
 
 Strategic Affairs
 
 
 
 Prepare short- and medium-term operational plans and objectives for the Digital Transformation Section and align them with departmental and sector plans.
 
 
 Develop policies and procedures for budgeting processes and ensure their implementation across all transactions of the Community Development Authority.
 
 
 
 
 
 
 Financial Affairs
 
 
 
 Prepare budgets for digital transformation of social services in accordance with approved procedures and templates and monitor implementation to ensure optimal utilization in line with financial policies.
 
 
 Prepare the annual budget for the Digital Transformation Section, obtain the necessary approvals, and monitor budget execution to ensure optimal utilization in accordance with financial policies.
 
 
 
 
 
 
 Development
 
 
 
 Foster a leadership culture, manage and motivate employees, set objectives for them, review staff performance, recommend appropriate training programs, and provide guidance on resource management for Digital Transformation Section staff to achieve the overall objectives of the department and the Authority.
 
 
 
 
 
 
 Operational Duties and Responsibilities
 
 
 <ol>
 <li>
 Supervise needs assessments to identify resources for process automation projects, procedures, systems, and smart applications, and plan the tools and mechanisms for developing and managing project plans in accordance with approved budgets at all implementation stages.
 </li>
 <li>
 Manage electronic integration projects between the Authority and various entities in line with shared strategic directions and initiatives, submit recommendations on required new applications and systems or updates to existing systems, and follow up on implementation.
 </li>
 <li>
 Monitor the identification of the scope of required transformations and changes in service systems, objectives, and requirements to define deliverables, achievements, and implementation timelines.
 </li>
 <li>
 Supervise the development of IT systems and applications and ensure the use of the best possible standards and technologies based on user requirements and aligned with best practices.
 </li>
 <li>
 Supervise the development, design, and testing of changes and new applications in existing systems and software packages and oversee their implementation.
 </li>
 <li>
 Supervise technical solution development tasks to ensure the implementation of all new systems and their availability to users in line with development procedures and policies.
 </li>
 <li>
 Ensure effective internal and external communication and the fulfilment of requirements, processes, and key stages for developing systems and smart applications.
 </li>
 <li>
 Define key milestones for achieving digital transformation, monitor implementation procedures and progress, manage and follow up on the resources used (systems and software), review documentation of achievements in accordance with approved plans and timelines, and prepare relevant reports.
 </li>
 <li>
 Prepare plans to measure the achievement of results and outputs of digital transformation projects as outlined in the Authority&rsquo;s work strategy and define and approve digital process efficiency indicators.
 </li>
 <li>
 Manage communication plans with stakeholders involved in digital transformation and process automation projects (including users, work teams, vendors, senior management, etc.) and coordinate periodic meetings to present updates and achievements.
 </li>
 <li>
 Manage changes during digital transformation according to outputs at various stages and coordinate with organizational units and relevant external entities to keep them informed of updates.
 </li>
 <li>
 Manage testing and technical evaluation processes for digital transformation and process automation outputs, ensure requirements are met, and/or prepare corrective action plans when needed to ensure compliance with objectives.
 </li>
 <li>
 Anticipate deviations and manage performance issues in service delivery and attempt to resolve them without impacting workflow or the implementation roadmap, through continuous system and application testing.
 </li>
 <li>
 Manage expected risks during digital transformation implementation phases and follow up on the development of appropriate corrective plans.
 </li>
 <li>
 Establish a framework for vendor management by following policies and procedures and ensuring service delivery in accordance with agreed standards.
 </li>
 <li>
 Continuously monitor and develop IT applications and supervise periodic and preventive maintenance of systems and applications used by the Authority.
 </li>
 <li>
 Propose innovative technical solutions and applications and ensure their implementation based on business requirements and modern technologies in the field.
 </li>
 <li>
 Comply with the Authority&rsquo;s approved information security policies and procedures and ensure adherence to controls to maintain information confidentiality.
 </li>
 <li>
 Perform any other tasks and responsibilities within the scope of the job.
 </li>
 </ol>
 
 
 
 
 
 Educational Requirements
 
 
 
 Bachelor&rsquo;s degree in information systems or an equivalent qualification.
 
 
 Proficiency in both Arabic and English (spoken and written).
 
 
 
 
 
 
 Experience Requirements
 
 
 
 8&ndash;10 years of experience in digital transformation, automation, systems, and applications
 
</div>

Digital Transformation Manager

<div><div>Who We Are:</div><div>
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.</div><div></div><div>
Role Overview:</div><div>
Support the execution of category strategies and daily trading operations, using data insights, customer behavior, and market trends to help drive revenue, margin, and site performance across digital platforms. Coordinate and optimize key ecommerce functions including site merchandising, pricing, promotions, product readiness, and omnichannel fulfilment to ensure a seamless and commercially effective customer experience.</div><div></div><div>
Responsibilities:</div><ul><li>
Assist in the development and execution of category strategies to maximise revenue, profitability, and customer satisfaction</li><li>
Conduct market research and analyze data to identify growth opportunities and competitive trends within the category.</li><li>
Support the delivery of the sales and margin of owned categories, monitor performance, and take proactive measures to achieve revenue and profitability targets.</li><li>
Analyze sales data, market trends, and competitive landscape to identify areas for growth and profitability improvement.</li><li>
Assist with development and management of category budgets, forecasting revenue and KPIs accurately Utilize data analytics tools to gather insights into category performance and customer behavior.</li><li>
Create and present regular reports on category performance, sales trends, and key performance indicators (KPIs).</li><li>
Present in weekly trade meetings; an overview of business performance as well as suitable data driven actions points to drive business metrics.</li><li>
Track key metrics such as GPV, UPT, Conversion, AOV.</li><li>
Daily site checks of key web/app links, product availability and findability within them and their visual merchandising.</li><li>
Review and analyse onsite customer experience for your categories identifying opportunities to drive users further through the conversion funnel to product pages and beyond.</li><li>
Periodic reviews and updates of the homepage menus and web/app filters vs global sites and local trends and campaigns to optimise user experience.</li><li>
Raising &amp; testing bugs and performing UATs basis areas of responsibility.</li><li>
Create ongoing trading calendar ensuring alignment with retail campaigns, checking readiness of campaign products, adjusting for regional nuances.</li><li>
Brief content requirements to relevant teams as needed in a timely manner.</li><li>
Participate in testing of any new features.</li><li>
Plan &amp; oversee execution of visual merchandising across key categories balancing commercial opportunities with brand priorities and visual aesthetics.</li><li>
Partner with CRO and analytics to measure and optimize.</li><li>
Ensure alignment with local (retail) pricing &amp; promotional calendar, executing for.com as required.</li><li>
Assist in planning and executing promotional campaigns to drive sales and achieve revenue targets.</li><li>
Ensure price changes go live as expected.</li><li>
Monitor competitor promotional activity and key product pricing.</li><li>
Monitor omnichannel fulfilment reports (rejection &amp; SLA data), identifying and taking actions regarding buffers, priorities and active status by store.</li><li>
Identify omnichannel opportunities and risks and highlight as appropriate.</li><li>
Participate in testing of any new functionalities relating to omnichannel</li><li>
Provide monthly store level volume forecasts as directed</li><li>
Provide volume forecasts to warehouse team</li><li>
Review size health on key categories and products, driving analytics for data &amp; reports where needed and addressing issues.</li><li>
Partner with catalog team to check readiness for key products and seasonal launches</li><li>
Identify and deactivate products as needed, based on commercial parameters including age of product, selling price and profit%, understanding the impact on sales &amp; profit of these decisions</li><li>
Oversee and guide inventory transfers across markets</li><li>
Manage and mentor x direct reports.</li><li>
Foster a collaborative and inclusive work environment, encouraging professional development and growth opportunities for team members.</li><li>
Conduct regular performance evaluations, provide feedback, and implement training programs to enhance the team's skills and expertise.</li></ul><div></div><div>
Key Skills &amp; Experience</div><ul><li>
Proficiency in using website content management systems and e-commerce platforms such as Salesforce, Akeneo, Fluent, etc.</li><li>
Strong numerical skills and ability to analyse data.</li><li>
Strong command of MS Office Suite, especially Excel for reporting and data analysis.</li><li>
Basic technical troubleshooting skills and the ability to interact with multiple software systems.</li><li>
High attention to detail and strong organizational skills.</li><li>
Collaborate with other departments such as marketing, buying &amp; merchandising, content, and operations to ensure seamless execution of category strategies and campaigns.</li><li>
Work closely with Product Managers to ensure issues/bugs are reported and resolved, and also identify features to help user experience.</li></ul></div>

Assistant Category Manager (Digital)

Sejovi Dental & Implant Center

Job SummaryWe are seeking a creative and results-driven Digital Media Manager to manage and grow our dental clinic&rsquo;s online presence. The role involves planning and executing digital marketing campaigns, creating engaging visual content, managing social media platforms, and supporting the clinic team in converting social media leads into patient appointments.Key ResponsibilitiesDigital Marketing &amp; Social Media<ul><li>Plan, create, and manage paid and organic social media campaigns across Google, Facebook, YouTube, LinkedIn, TikTok, and other relevant platforms.</li><li>Monitor campaign performance, optimize ads, and generate regular performance reports.</li><li>Ensure consistent branding and messaging across all digital channels.</li></ul>Content Creation &amp; Design<ul><li>Create engaging designs, posters, reels, and promotional creatives using Canva and/or Adobe tools (Photoshop, Illustrator, Premiere Pro, etc.).</li><li>Design content for daily/weekly social media posts, stories, ads, and promotions.</li></ul>Video Production<ul><li>Shoot high-quality videos for social media, including reels, short-form videos, and promotional content.</li><li>Capture patient review/testimonial videos (with consent) and clinic walkthroughs.</li><li>Edit videos for different platforms, ensuring platform-specific formats and trends are followed.</li></ul>Lead Management &amp; Coordination<ul><li>Track and manage leads generated through social media and digital campaigns.</li><li>Coordinate with clinic staff to ensure timely follow-up on leads and inquiries.</li><li>Support the front-desk or sales team with lead details, campaign insights, and follow-up strategies.</li></ul>Brand Growth &amp; Engagement<ul><li>Respond to comments, messages, and inquiries on social media platforms.</li><li>Stay updated with digital marketing trends, especially in healthcare and dental marketing.</li><li>Suggest innovative ideas to improve online engagement and patient acquisition.</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience as a Digital Media Manager / Social Media Manager.</li><li>Strong knowledge of Google Ads and social media advertising platforms.</li><li>Hands-on experience with Canva and Adobe Creative Suite.</li><li>Video shooting and editing skills (mobile or camera-based).</li><li>Basic understanding of lead management and CRM/follow-up processes.</li><li>Excellent communication and coordination skills.</li></ul>Preferred Qualifications<ul><li>Experience working with healthcare or dental clinics.</li><li>Knowledge of social media analytics and reporting tools.</li><li>Creative mindset with attention to detail.</li></ul>Job Type: Full-timePay: From AED4,500.00 per month

Digital Media Mnager

SAB Marketing Management

NAAS Digital is a forward-thinking digital agency dedicated to helping brands scale through strategic marketing, performance-driven campaigns, and world-class digital experiences. We partner with clients across industries and markets, delivering holistic solutions across the digital ecosystem. We are now looking for a highly skilled Digital Marketing Manager with strong strategic, creative, and technical capabilities to join our growing team.Role OverviewThe Digital Marketing Manager will lead the planning, execution, optimization, and reporting of digital campaigns across all major channels. This person must have a 360&deg; understanding of digital marketing&mdash;from social media and SEO/SEM to content strategy, user experience, and web development fundamentals. The role requires both strategic thinking and hands-on execution, with the ability to collaborate effectively with designers, developers, content creators, and clients.Key ResponsibilitiesDigital Strategy &amp; Execution<ul><li>Develop and implement full-funnel digital marketing strategies aligned with client goals and KPIs.</li><li>Plan and manage campaigns across social media, search engines, email, and other performance channels.</li><li>Lead the end-to-end execution of digital marketing initiatives, ensuring timely delivery and performance optimization.</li></ul>Social Media Marketing<ul><li>Create and manage organic and paid social media strategies across platforms (Meta, Instagram, TikTok, LinkedIn, etc.).</li><li>Oversee content calendars, brand messaging, and community engagement.</li><li>Analyze performance metrics and optimize content to maximize reach and engagement.</li></ul>SEO &amp; SEM<ul><li>Conduct keyword research, competitor analysis, and website audits.</li><li>Manage Google Ads campaigns (Search, Display, Performance Max) and optimize for conversions.</li><li>Collaborate with the content and development teams to improve on-page SEO, site performance, and search visibility.</li><li>Monitor analytics and generate detailed performance reports.</li></ul>UI/UX &amp; Web Collaboration<ul><li>Work closely with design and development teams to ensure websites and landing pages follow best practices for UX, conversion optimization, and SEO.</li><li>Provide strategic input on user flows, wireframes, and page structure to enhance performance and engagement.</li><li>Understand the fundamentals of web design, CMS platforms, and analytics tools to support project delivery.</li></ul>Client &amp; Project Management<ul><li>Act as the primary point of contact for clients on digital marketing initiatives.</li><li>Translate client objectives into actionable plans and measurable KPIs.</li><li>Present reports, insights, and recommendations with clarity and confidence.</li><li>Collaborate cross-functionally to ensure seamless campaign execution.</li></ul>RequirementsSkills &amp; Experience<ul><li>3&ndash;5+ years of proven experience in digital marketing, preferably in an agency environment.</li><li>Strong knowledge of performance marketing, social media, SEO/SEM, and analytics.</li><li>Hands-on experience with Google Ads, Meta Ads Manager, Google Analytics, Search Console, and similar tools.</li><li>Basic understanding of UI/UX principles and how they influence digital performance.</li><li>Familiarity with web design/development concepts (WordPress, Shopify, landing page builders, etc.).</li><li>Excellent communication, leadership, and client management skills.</li><li>Ability to manage multiple projects and deadlines simultaneously.</li></ul>Bonus Skills<ul><li>Experience with marketing automation and CRM platforms.</li><li>Knowledge of content marketing and copywriting best practices.</li><li>Certifications in Google Ads, Analytics, or Meta BluePrint.</li><li>Strong analytical thinking and creative problem-solving abilities.</li></ul>What We Offer<ul><li>Opportunity to work with diverse brands and industries.</li><li>A collaborative, innovative agency culture.</li><li>Growth opportunities and continuous learning.</li><li>Competitive compensation based on experience.</li><li>Flexible working environment.</li></ul>Job Type: Full-time

Digital Marketing Manager

Explore 6906+ Digital experience manager in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.