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digital experience manager

HSBC

<div>Transaction Migration and Digital Adoption Manager (UAE nationals only) 
Some careers shine brighter than others
If you&rsquo;re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 
HSBC aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world. 
The role holder will be a key member of the Digital Channels team in the International Wealth and Premier Banking (IWPB) UAE. The Transaction Migration and Digital Adoption Manager is accountable for driving the increased usage of digital channels among both existing and new-to-bank customers. We are currently seeking an ambitious Emirati to join our International Wealth and Premier Banking team, working together with colleagues to define, manage and achieve divisional business targets. 
In this role, you will:<ul><li>
Plan and deliver annual strategies for transaction migration and digital adoption</li><li>
Leverage digital self-serve options to drive usage and implement initiatives that balance physical channel capacity with growing digital adoption.</li><li>
Partner with Physical Channel Leads and Data &amp; Analytics teams to develop actionable insights and business cases for service migration opportunities.
</li><li>Engage with local and global stakeholders to ensure alignment on migration objectives and smooth execution of initiatives without disrupting existing operations.</li><li>
Analyse customer behavioural/usage data as well as transaction data from physical channels to uncover opportunities.
</li><li>Address barriers to digital adoption, drive Digital Registration across our new and existing customer base and increase customer awareness of existing digital solutions.
</li><li>Commercialise new digital journeys and capabilities to accelerate adoption.</li></ul> 
To be successful in the role, you should meet the following requirements:<ul><li>
Digital expert with a proven experience in driving digital adoption, managing channel migration, channel optimisation programs or transformation projects, with expertise in promoting digital self-serve capabilities.
</li><li>Strong analytical skills to interpret complex data and translate insights into actionable outcomes.</li><li>
Excellent stakeholder management and collaboration skills to ensure alignment and successful delivery.
</li><li>Good understanding of user experience, user needs, customer journey optimisation and strategies to drive digital adoption</li><li>
Knowledge of call centre / branch operations an advantage</li><li>
Graduation degree is a must to secure a UAE Visa and Work Permit.</li></ul><div></div> 
You&rsquo;ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
Issued by The Hong Kong and Shanghai Banking Corporation Limited.</div>

Transaction Migration and Digital Adoption Manager (UAE Nationals only)

Loyal To Cumbria

Job Overview The Digital Products Manager is responsible for overseeing the development, optimization, and lifecycle management of digital products, ensuring they meet customer needs, business goals, and market demands. This role combines product strategy, digital marketing, and project management to deliver innovative digital solutions. The ideal candidate has a deep understanding of digital platforms, user experience, and the ability to translate business requirements into actionable product roadmaps.Key ResponsibilitiesProduct Strategy &amp; DevelopmentDefine and execute the product vision and strategy for digital products (web, mobile apps, SaaS solutions, etc.).Conduct market research, customer interviews, and competitive analysis to identify opportunities for new digital products or features.Collaborate with stakeholders across marketing, engineering, design, and customer support to create detailed product roadmaps and development plans.Prioritize product features based on customer feedback, business needs, and market trends.Product Lifecycle ManagementOversee the entire lifecycle of digital products, from ideation and development to launch and iteration.Manage the day-to-day operations of the product development process, ensuring projects stay on track and deadlines are met.Continuously gather customer feedback, track product performance, and identify opportunities for optimization or expansion.Monitor key performance indicators (KPIs) to evaluate product success, identify areas for improvement, and measure ROI.Cross-Functional CollaborationWork closely with engineering teams to translate product requirements into actionable tasks, ensuring technical feasibility and timely delivery.Partner with UX/UI designers to ensure the product s user experience is intuitive, engaging, and aligned with customer needs.Collaborate with digital marketing teams to develop go-to-market strategies, product messaging, and positioning.Communicate product updates, progress, and challenges to senior leadership and other stakeholders.Market &amp; Competitive AnalysisConduct competitive analysis to understand market trends, customer preferences, and emerging technologies in the digital product space.Analyze customer behavior and product usage patterns to inform future product iterations.Stay up-to-date with the latest digital product trends, technologies, and best practices, integrating relevant innovations into the product strategy.Risk Management &amp; Product QualityIdentify and mitigate risks related to product development, market adoption, and technical challenges.Ensure product quality by working with QA teams to define testing requirements and validate features before release.Address and resolve any post-launch issues or product bugs in collaboration with engineering and customer support.QualificationsBachelor s degree in Product Management, Business Administration, Computer Science, or a related field.3 5 years of experience in digital product management, product marketing, or related roles in tech or digital businesses.Proven experience managing the full product lifecycle, from concept through launch and iteration.Strong understanding of digital platforms, web and mobile technologies, SaaS products, and user experience principles.Familiarity with agile development methodologies and project management tools (e.g., JIRA, Trello, Asana).Excellent communication and presentation skills, with the ability to work cross-functionally with technical and non-technical teams.Preferred SkillsExperience with digital product launches and product marketing campaigns.Knowledge of A/B testing, analytics tools, and user research methods.Familiarity with data analytics platforms to track and optimize product performance (e.g., Google Analytics, Mixpanel).Understanding of the product development process in a startup or fast-paced environment.Key Performance Indicators (KPIs)Product success metrics: user engagement, retention, and satisfaction.Timeliness and efficiency of product development cycles.Alignment of product development with business goals and customer needs.Positive ROI and measurable business impact of launched products.

Digital Products Manager Role

1inch

Are you a full-stack growth marketer ready to pioneer user acquisition at the frontier of DeFi? We're seeking a Digital Growth Manager to spearhead our growth engine. This is a high-impact role focused on relentless execution: you will design, own, and deploy sophisticated, data-driven campaigns across paid ads, email marketing, and strategic growth partnerships. Your mission is to scale our on-chain user base, ignite our product launches, and collaborate daily with Brand, Product, and BD to turn ambitious goals into measurable results.Key Responsibilities:<ul><li>Run and optimise ad campaigns</li><li>Track and improve campaign ROI, engagement, and user acquisition</li><li>Plan and execute lifecycle and product update email campaigns</li><li>Analyse performance, optimise based on insights and assist with reporting</li><li>Coordinate influencer activations and help manage ambassador output</li><li>Own timelines, deliverables, and tracking across digital campaigns</li><li>Identify and activate paid media and co-marketing opportunities</li><li>Align with BD on launches and integrations</li></ul>Key Skills:<ul><li>Power-user mastery of the modern growth stack, comfortably navigating both Web2 analytics (e.g., GA, Mixpanel) and on-chain data platforms (e.g., Dune, Nansen).</li><li>Ability to excel in an async, remote environment with a hands-on mentality for both devising strategy and executing flawlessly.</li><li>A relentless, data-driven approach to formulating hypotheses, testing them rapidly across channels, and scaling what works.</li><li>Excellent communication skills, with the ability to articulate complex DeFi concepts simply and persuasively for both crypto-native and mainstream audiences.</li></ul>Nice to have:<ul><li>Experience with ambassador or community-led programs</li><li>Prior work in DeFi or Web3 growth</li><li>Knowledge of performance benchmarks in crypto ads</li><li>Experience with creative asset production</li><li>Familiarity with 1inch ecosystem or competitors</li></ul>

Digital Growth Manager

Client of Michael Page

<div> <div> <ul> <li>Develop and implement strategic plans for exhibitions and digital experiences.</li> <li>Lead cross-functional teams to deliver integrated gallery experiences.</li> <li>Ensure scientific accuracy, accessibility, and sustainability in all exhibitions.</li> <li>Drive innovation in digital platforms including AR/VR and interactive media.</li> <li>Collaborate with internal teams and external partners to enhance engagement.</li> <li>Establish quality standards and evaluation systems for continuous improvement.</li> </ul> </div> </div>

Exhibitions & Digital Experience Lead

Unilever

The Media &amp; Digital lead is responsible for translating category and brand strategies into best-in-class consumer experiences across traditional and digital media touchpoints with the objective of strengthening results delivery and ensuring engagement and awareness amongst our target consumer groups.
Internal benchmark scores for brands &amp; to ensure consistency of the brand communication consumer journey across the various media channels
<ul>
 <li>Develop and implement comprehensive media &amp; digital strategies across various channels (traditional media, social media, etc.), and optimise suitable mix of channels and formats to deliver against the brand campaign objectives through holistic consumer journey</li>
 <li>Ensure that media agency recommendations are in line with marketing objectives and that they include elements of innovation and creativity</li>
 <li>Implement social first thinking and delivery across portfolio of brands &amp; liaise with local social first content agencies to deliver against the set objectives. Guarantee creative excellence, brand consistency and effectiveness (ROI)</li>
</ul>
<ul>
 <li>Demonstrate digital thought leadership and awareness of evolving trends; ensuring creativity across channels, finding and executing opportunities while creating efficiencies and driving creative excellence</li>
</ul>
<ul>
 <li>Working closely with the media agency to ensure comprehensive plans development in line with marketing objectives and delivering against internal benchmarks with consistency and innovation</li>
</ul>
<ul>
 <li>Define clear eco-systems with channel roles and holistic consumer journeys across Paid Owned and Earned</li>
</ul>
<ul>
 <li>Ensure campaigns and always on plans are executed on time in full (OTIF) and are optimized on regular basis to achieve KPIs of excellence</li>
</ul>
<ul>
 <li>Create a data framework for activations to monitor and evaluate digital &amp; media campaign performance, including the creation of a test and learn agenda.</li>
</ul>
<ul>
 <li>Ensuring that campaigns are optimized on regular basis to achieve KPIs of excellence</li>
</ul>
<ul>
 <li>Conception and implementation of media measurement strategies across brands (MMM / BLS etc.)</li>
 <li>Oversee the end-to-end organic content creation process, from ideation and planning to execution and optimisation, ensuring all content aligns with brand guidelines, BET strategy and assets ensuring it resonates with the communities we are engaging with.</li>
 <li>Manage the relationship with key agency partners by providing clear and insightful briefs that Content Supply Chain (powered by AI) and the local creator ecosystem.</li>
 <li>Ensuring digital content is culturally relevant, engaging and authentic content output.</li>
</ul>

Digital Experience Lead

IDP Education Ltd

<div>
 IDP Education Limited
 
 
 
 About IDP
 
 
 
 IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.
 
 
 Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.
 
 
 Learn more at www.careers.idp.com
 
 
 
 Role purpose
 
 
 
 The People Experience Manager &ndash; UAE, is responsible for driving all people related matters and managing the day-to-day implementation of People Experience initiatives and policies in both operational and strategic levels in order to achieve high performance and high engagement organisation.
 
 
 The role will be working closely with the Country Director (CD), Regional People Experience Director (RPxD) and the People Experience teams in both Dubai and Abu Dhabi offices, to develop and deliver a number of programs and campaigns aiming to provide our people with the best employment experience.
 
 
 The role will be based in Dubai and will cover in some instances IDP&rsquo;s branch across UAE. It will require occasional travels within and outside the country.
 
 
 Detailed Description
 
 
 
 People Data &amp; Process Integrity
 
 
 
 <ul>
 <li>
 Accountable for accuracy and up-to-date data of people information in SuccessFactors (SF).
 </li>
 <li>
 Collaborate with the RPxD and SF team in designing, testing and implementing new modules in SF.
 </li>
 <li>
 Drive an adoption of the internal social media, JAM, to deliver a great people experience through regular content contributions and active participation in relevant discussions and topics.
 </li>
 <li>
 Effectively identify opportunities to digitise people process administration to increase effectiveness and enhance employment experience.
 
 
 </li>
 </ul>
 
 Talent Acquisition &amp; On-boarding
 
 
 
 <ul>
 <li>
 Manage and facilitate the talent acquisition process by collaborating with both internal (hiring managers, CD, RPxD) and external (internal recruiting team, IDP Career Portal, recruitment agencies, job posting websites, candidates) parties through an effective use of the dedicated Application Tracking System (JobScore) to attract, recruit and hire high quality talent into the organisation.
 </li>
 <li>
 Ensure an effective and efficient talent acquisition process to provide a positive experience for hiring managers as well as candidates.
 </li>
 <li>
 Conduct analysis, assess recruitment results, and identify areas of opportunity and change. Use the data to evaluate sourcing effectiveness, determine progress and process improvement.
 </li>
 <li>
 Manage onboarding and induction program to provide new joiners with a smooth and seamless onboarding experience. Ensure that new joiners are properly oriented about the company.
 
 
 </li>
 </ul>
 Detailed Description
 
 
 
 Compensation &amp; Benefits
 
 
 
 <ul>
 <li>
 Oversee payroll data preparation, and coordinate with the Finance department to ensure pay is made to the employees correctly and on time.
 </li>
 <li>
 Manage the administration and monitoring of benefits programs such as provident fund, life, medical, dental insurance, pension plans, and leave entitlements, etc.
 </li>
 <li>
 Lead and facilitate the annual salary and bonus review process by working closely with the CD and RPxD.
 </li>
 <li>
 Collaborate with Finance department in checking information and liaising with relevant authorities for Social Security and tax purposes.
 
 
 </li>
 </ul>
 
 Rewards &amp; Culture
 
 
 
 <ul>
 <li>
 Manage, facilitate and promote the Company&rsquo;s employee recognition programs in Global and Country levels.
 </li>
 <li>
 Directly support the County Director to create a collaborative work environment cross department through effective internal communications via such channels as emails, bulletin boards, newsletters, town hall, social events, and instant messaging groups, etc.
 </li>
 <li>
 Encourage and advise managers to effectively manage and drive team&rsquo;s performance through the use of the Company&rsquo;s performance management tool (RISE).
 
 
 </li>
 </ul>
 Detailed Description
 
 
 
 Capability &amp; Performance
 
 
 
 <ul>
 <li>
 Act as focal point for organising training and development activities in the country (e.g. STAR/ SUCCEED programs).
 </li>
 <li>
 Monitor and follow up with employees on mandatory training completion/e-Policy acknowledgement in SF.
 </li>
 <li>
 Collect training requirements and support CD and RPxD in conducting training need analysis and setting up delivery/implementation plan for both internal and external training courses e.g. leadership training, digital marketing training and conferences, etc.
 
 
 </li>
 </ul>
 
 Policies, Compliance and Others
 
 
 
 <ul>
 <li>
 Oversee the administration of Visa and work permit related issues such as application, renewal, cancellation, appealing and updating required employee information to relevant governmental agencies.
 </li>
 <li>
 Ensure all policy and procedures, HR Manual and employee handbook are up to date.
 </li>
 <li>
 Provide guidance on local employment legislation as and when requested by the CD and employees.
 </li>
 <li>
 Oversee the statutory compliance related to people (payments and reporting, Manpower reports to Ministry of Manpower, etc.).
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 
 Essential Requirements:
 
 
 
 Bachelor&rsquo;s degree or higher in HR Management, Business Studies/Administration/Management or related field
 
 
 Must have 2 years&rsquo; experience in similar role for a medium to large Multinational organisation
 
 
 Based in Dubai
 
 
 Excellent fluency in English to collaborate with global teams
 
 
 Sound understanding of the principles underpinning great employee experiences and labour laws
 
 
 Effective communication and interpersonal skills, and able to engage effectively with all levels of the organisation
 
 
 Highly organised, meticulous, able to prioritise and multitask with minimal supervision
 
 
 Demonstrated ability to manage internal and external relationships
 
 
 High degree of initiative and advanced problem-solving skills
 
 
 Proficient in Microsoft suite, especially Excel and PowerPoint
 
 
 
 Desirable Requirements
 
 
 
 Proactive to implement process improvements
 
 
 Experience working in MNC with matrix organisation setting
 
 
 Experience in SAP and payroll processing
 
 
 Proactive personality with positive influence on our people
</div>

People Experience Manager- UAE

Ministry of Education Dubai

Job Description Since the establishment of the union of the United Arab Emirates in 1971, education has received the utmost attention of the founding leader, Sheikh Zayed bin Sultan Al Nahyan, may Allah have mercy on him, and his founding brothers. They believed that education was the cornerstone of building an enabled community that could keep pace with the advancements. Over the past decades, the wise leadership of the country was keen on building an educational system that matched its counterparts in the advanced nations. It harnessed for this purpose all the required capabilities, to achieve the country's agenda and national vision in this regard. Sincere efforts have also been made to develop education and adopt the best systems that achieve high-quality education outputs, to achieve the future visions and aspirations of the wise leadership. Since investing in human capital is the main objective, the UAE has been keen on establishing the Ministry of Education and creating the appropriate environment to build pioneering Emirati schools, in terms of standards, form, and content they provide. It also made sure that such schools provided high-quality educational environment and owned the most technically advanced tools to be able to graduate generations that could pursue their university education confidently in higher education institutions to fulfil the requirements of labour market. The MOE has also provided a smart learning system and high-quality digital platforms, side by side with the continuous development of school curriculums, according to national learning standards, assessment policy that is based on assessing for learning, and highest quality standards that match the best international practices. Various learning tracks, moreover, have been provided to support the capabilities and skills of students and achieve the country's strategy of encouraging the culture of creativity and innovation through providing the students with the skills of the 21st century and motivating them to have new ideas that relate to the reality they live in and foresee the future. This will eventually help in finding radical, sustainable solutions to the major issues, improving competitiveness, and supporting smart government in its attempts to keep pace with global advancements, advance education, and push it to broad horizons of excellence, leadership, and competitiveness. Department Definition: As our Director of Digital Experience, you will lead the Ministry s digital transformation journey through a customer-centric lens, enhancing satisfaction, engagement, and productivity across all services and channels. You will work cross-functionally, driving innovation in digital experience design, application development, and user adoption strategies. You will play a pivotal role in aligning digital transformation initiatives with the Ministry s objectives, ensuring seamless and differentiated experiences for internal and external stakeholders. Main Job Duties &amp; Responsibilities: Leading Digital Experience Strategy &amp; Transformation: - Spearhead comprehensive customer experience strategies by defining customer personas, optimizing journeys, and driving transformation initiatives to deliver innovative, seamless experiences. Overseeing Customer Experience Design: - Lead the creation of intuitive, accessible, and impactful user journeys that enhance satisfaction, engagement, and usability across all platforms. Driving Digital Application Development: - Oversee high-quality, scalable digital solutions, ensuring alignment with evolving needs while integrating emerging technologies to enhance operational efficiency. Ensuring User Adoption &amp; Productivity: - Drive change management strategies that foster user adoption, engagement, and satisfaction, collaborating with key stakeholders to deliver impactful results. Skills - 15+ years of experience in digital experience management, customer experience design, or digital transformation roles. - 10+ years of experience in multi-team management and leadership roles. - A bachelor s or master s degree in computer science, Information Technology, Business Administration or within a relevant field. - Proven success leading digital transformation initiatives, including building systems or services from scratch or scaling them in dynamic environments such as startups. - Proficiency in UI/UX principles, Agile methodologies, and customer-centric digital solutions. - Expertise in emerging technologies like AI and blockchain, with experience in DevOps and CI/CD for scalable digital transformation. - Strong experience in change management practices and driving user adoption. - Technical acumen, especially in software development or software architectures. - Excellent leadership, program management, and stakeholder alignment skills. - Speaking, Reading &amp; Writing (English &amp; Arabic).

Director - IT Digital Experience

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