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technical sales engineer - distribution automation

digital implementation automation specialist

Dar Al Riyadh

<div>Become part of Dar Al Riyadh&rsquo;s Digital Advisory Team, a driving force behind digital transformation in Saudi Arabia&rsquo;s engineering and construction sector. We are a future-ready organization committed to innovation, data intelligence, and integrated project delivery. By joining our digital practice, you will help deliver cutting-edge automation, BIM solutions, and AI-driven systems that redefine project performance and sustainability, all within one of the Kingdom&rsquo;s most respected AEPM consultancies.
 
 
Previous experience as a Senior BIM Coordinator or BIM automation Specialist (or both) is mandatory for this position. Candidates with a background in BIM automation and coordination across multidisciplinary projects are highly desirable. Experience with international tier 1 AECO firms is valued, with preference for professionals who have worked on or delivered projects for Saudi clients. 
Role Purpose: 
The Digital Implementation &amp; Automation Specialist drives hands-on delivery of BIM and automation services. This role focuses on BIM coordination, workflow automation, CDE automation, and the development of custom applications using Autodesk Platform Services (APS) and Visual Programming solutions. It also supports the creation of bespoke UI/UX verticals that streamline user experiences across digital delivery platforms. The specialist plays an integral role in the enablement of the Digital PMO by building the underlying data framework and automation pipelines that feed management dashboards and decision-making consoles. 
Key Responsibilities:
<ul><li>Implement BIM coordination processes and CDE setup in alignment with ISO 19650.
</li><li>Develop and maintain automation tools and scripts using Dynamo, Grasshopper, or similar tools.
</li><li>Create CDE automations using Autodesk Platform Services (APS), integrating APIs to enhance collaboration workflows.
</li><li>Develop bespoke UI/UX verticals to improve usability and data interaction within CDE and BIM platforms.
</li><li>Enable data pipelines and integrations to support the Digital PMO reporting infrastructure.
</li><li>Support integration of 4D/5D construction management workflows with BIM platforms.
</li><li>Execute Digital Twin and Smart Asset Management initiatives.
</li><li>Implement automation for data extraction, reporting, and visualization.
</li><li>Support training programs and knowledge transfer across teams.
</li><li>Collaborate with integration specialists to ensure seamless system interoperability.
</li>Maintain accountability for timely delivery of automation outputs and overall system performance . 
<li>
</li></ul>Qualifications &amp; Experience:
<ul><li>Previous experience as a BIM Coordinator / BIM Automation Specialist is mandatory.
</li><li>Bachelor&rsquo;s degree in architecture, Engineering, construction Management or Computer Science.
</li><li>5 to 8 years of hands-on BIM coordination and automation experience.
</li><li>Proficiency in Revit, Navisworks, Civil 3D and Dynamo.
</li><li>Proven expertise in Common Data Environments (CDEs) and automation workflows.
</li><li>Proven experience with Autodesk Platform Services (APS), Forge and custom app or Plugin Development.
</li><li>Experience with UI/UX design for digital workflows or CDE environments.
</li><li>Experience with custom add-in creation using Revit API or C#.
</li><li>Familiarity with LiDAR, photogrammetry, and spatial AI integration workflows.
</li><li>Experience with international tier 1 AECO firms and Saudi market project delivery is highly desirable.
</li><li>Relevant certifications such as Autodesk Certified Professional, Forge Developer Certification, or BIM Automation Specialist are considered an added value.
</li><li>Strong analytical and problem-solving capabilities.
</li><li>Fluent in English (Arabic proficiency is an advantage).
</li></ul>Key Competencies:
<ul><li>Building Information Modeling (BIM) Authoring, Coordination and Collaboration
</li><li>CDE Automation and APS Development
</li><li>UI/UX Customization and Design
</li><li>Data Framework and Digital PMO Integration
</li><li>Accountability and Task Ownership
</li><li>Visual Programming
</li><li>Process Optimization
</li><li>Collaboration and Technical Support
 </li>Continuous Improvement 
<li>
</li></ul>Emerging Technologies, Data Intelligence, and AI Competencies: 
 
The following competencies reflect the role&rsquo;s involvement in advanced automation, spatial intelligence, and AI-enhanced modeling workflows:
<ul><li>Experience using AI-based design and compliance tools
</li><li>Familiarity with computer vision platforms (OpenSpace AI, Cupix Works, DroneDeploy AI) for site data analytics.
</li><li>Application of Autodesk Platform Services (APS) with embedded AI for task automation and data classification.
</li><li>Development of visual scripts combining AI APIs for defect detection and model comparison.
</li><li>Knowledge of spatial AI for field note tagging, progress analytics, or safety monitoring.
</li><li>Experience with AI-assisted 4D/5D simulations and predictive modeling.
</li><li>Capability to integrate predictive maintenance logic within digital twin environments.
</li><li>Preferred certifications: Autodesk AI &amp; Automation Specialist, AI for AEC Professionals, or Python for Data Automation.
</li></ul>KPIs:
<ul><li>Number of CDE automation scripts and APS applications deployed
</li><li>Implementation of Digital PMO automation pipelines
</li><li>Model coordination efficiency
</li><li>Quality and adoption rate of bespoke UI/UX verticals
</li><li>Percentage of automated project tasks</li></ul></div>

Digital Implementation & Automation Specialist

دار الرياض | Dar Al Riyadh

<div>
 
 
 Join Dar Al Riyadh&rsquo;s Digital Team
 
 
 
 
 
 
 Become part of Dar Al Riyadh&rsquo;s Digital Advisory Team, a driving force behind digital transformation in Saudi Arabia&rsquo;s engineering and construction sector. We are a future-ready organization committed to innovation, data intelligence, and integrated project delivery. By joining our digital practice, you will help deliver cutting-edge automation, BIM solutions, and AI-driven systems that redefine project performance and sustainability, all within one of the Kingdom&rsquo;s most respected AEPM consultancies.
 
 
 
 
 
 Previous experience as a Senior BIM Coordinator or BIM automation Specialist (or both) is mandatory for this position. Candidates with a background in BIM automation and coordination across multidisciplinary projects are highly desirable. Experience with international tier 1 AECO firms is valued, with preference for professionals who have worked on or delivered projects for Saudi clients.
 
 
 
 
 
 
 Role Purpose:
 
 
 
 The Digital Implementation &amp; Automation Specialist drives hands-on delivery of BIM and automation services. This role focuses on BIM coordination, workflow automation, CDE automation, and the development of custom applications using Autodesk Platform Services (APS) and Visual Programming solutions. It also supports the creation of bespoke UI/UX verticals that streamline user experiences across digital delivery platforms. The specialist plays an integral role in the enablement of the Digital PMO by building the underlying data framework and automation pipelines that feed management dashboards and decision-making consoles.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Implement BIM coordination processes and CDE setup in alignment with ISO 19650.
 </li>
 <li>
 Develop and maintain automation tools and scripts using Dynamo, Grasshopper, or similar tools.
 </li>
 <li>
 Create CDE automations using Autodesk Platform Services (APS), integrating APIs to enhance collaboration workflows.
 </li>
 <li>
 Develop bespoke UI/UX verticals to improve usability and data interaction within CDE and BIM platforms.
 </li>
 <li>
 Enable data pipelines and integrations to support the Digital PMO reporting infrastructure.
 </li>
 <li>
 Support integration of 4D/5D construction management workflows with BIM platforms.
 </li>
 <li>
 Execute Digital Twin and Smart Asset Management initiatives.
 </li>
 <li>
 Implement automation for data extraction, reporting, and visualization.
 </li>
 <li>
 Support training programs and knowledge transfer across teams.
 </li>
 <li>
 Collaborate with integration specialists to ensure seamless system interoperability.
 </li>
 <li>
 Maintain accountability for timely delivery of automation outputs and overall system performance.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Previous experience as a BIM Coordinator / BIM Automation Specialist is mandatory.
 </li>
 <li>
 Bachelor&rsquo;s degree in architecture, Engineering, construction Management or Computer Science.
 </li>
 <li>
 5 to 8 years of hands-on BIM coordination and automation experience.
 </li>
 <li>
 Proficiency in Revit, Navisworks, Civil 3D and Dynamo.
 </li>
 <li>
 Proven expertise in Common Data Environments (CDEs) and automation workflows.
 </li>
 <li>
 Proven experience with Autodesk Platform Services (APS), Forge and custom app or Plugin Development.
 </li>
 <li>
 Experience with UI/UX design for digital workflows or CDE environments.
 </li>
 <li>
 Experience with custom add-in creation using Revit API or C#.
 </li>
 <li>
 Familiarity with LiDAR, photogrammetry, and spatial AI integration workflows.
 </li>
 <li>
 Experience with international tier 1 AECO firms and Saudi market project delivery is highly desirable.
 </li>
 <li>
 Relevant certifications such as Autodesk Certified Professional, Forge Developer Certification, or BIM Automation Specialist are considered an added value.
 </li>
 <li>
 Strong analytical and problem-solving capabilities.
 </li>
 <li>
 Fluent in English (Arabic proficiency is an advantage).
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Building Information Modeling (BIM) Authoring, Coordination and Collaboration
 </li>
 <li>
 CDE Automation and APS Development
 </li>
 <li>
 UI/UX Customization and Design
 </li>
 <li>
 Data Framework and Digital PMO Integration
 </li>
 <li>
 Accountability and Task Ownership
 </li>
 <li>
 Visual Programming
 </li>
 <li>
 Process Optimization
 </li>
 <li>
 Collaboration and Technical Support
 </li>
 <li>
 Continuous Improvement
 </li>
 </ul>
 
 
 
 
 
 Emerging Technologies, Data Intelligence, and AI Competencies:
 
 
 
 The following competencies reflect the role&rsquo;s involvement in advanced automation, spatial intelligence, and AI-enhanced modeling workflows:
 
 <ul>
 <li>
 Experience using AI-based design and compliance tools
 </li>
 <li>
 Familiarity with computer vision platforms (OpenSpace AI, Cupix Works, DroneDeploy AI) for site data analytics.
 </li>
 <li>
 Application of Autodesk Platform Services (APS) with embedded AI for task automation and data classification.
 </li>
 <li>
 Development of visual scripts combining AI APIs for defect detection and model comparison.
 </li>
 <li>
 Knowledge of spatial AI for field note tagging, progress analytics, or safety monitoring.
 </li>
 <li>
 Experience with AI-assisted 4D/5D simulations and predictive modeling.
 </li>
 <li>
 Capability to integrate predictive maintenance logic within digital twin environments.
 </li>
 <li>
 Preferred certifications: Autodesk AI &amp; Automation Specialist, AI for AEC Professionals, or Python for Data Automation.
 </li>
 </ul>
 
 
 
 
 
 KPIs:
 
 
 <ul>
 <li>
 Number of CDE automation scripts and APS applications deployed
 </li>
 <li>
 Implementation of Digital PMO automation pipelines
 </li>
 <li>
 Model coordination efficiency
 </li>
 <li>
 Quality and adoption rate of bespoke UI/UX verticals
 </li>
 <li>
 Percentage of automated project tasks
 </li>
 </ul>
</div>

<div>
 
 
 Join Dar Al Riyadh&rsquo;s Digital Team:
 
 
 
 Join Dar Al Riyadh&rsquo;s Digital Advisory Services, where Engineering and Project Management heritage meets digital innovation. As part of a forward-thinking, technology-driven organization, you will work at the intersection of design, data, and delivery, contributing to a smarter, more connected Saudi Arabia. Our team thrives on collaboration, innovation, and impact, empowering professionals to lead the digital transformation of the AECO industry with cutting-edge tools, automation, AI and integrated systems.
 
 
 
 
 
 Candidates with experience working for international Tier 1 AECO firms are strongly preferred, particularly those who have supported or delivered projects for Saudi clients.
 
 
 
 
 
 
 Role Purpose:
 
 
 
 The Digital Solutions Integration Specialist plays a pivotal role in delivering end-to-end digital transformation solutions for clients across the AECO industry. Combining technical integration expertise with client-facing advisory capabilities, this role bridges business requirements and technical implementation by designing, configuring, integrating, and optimizing digital platforms and data-driven systems.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Act as Dar Al Riyadh&rsquo;s key point of contact with clients for digital solution configuration and integration.
 </li>
 <li>
 Lead digital solution development projects, ensuring alignment with client expectations and delivery timelines.
 </li>
 <li>
 Collaborate with internal Digital Delivery and Implementation teams to deliver connected solutions across BIM, PMIS, GIS, ERP and analytics environments.
 </li>
 <li>
 Support business development and client proposals through solution demonstrations and proof-of-concept deployments.
 </li>
 <li>
 Configure, customize, and integrate digital platforms (e.g., CDEs, PMIS, BIM, Power Platform) to meet client-specific workflows.
 </li>
 <li>
 Develop scripts and automations (Python, C#, JavaScript, PowerShell, or API connectors) for interoperability and data synchronization.
 </li>
 <li>
 Implement and test digital systems, ensuring quality assurance and user acceptance.
 </li>
 <li>
 Manage technical documentation and maintain records of solution configurations, testing, and deployment.
 </li>
 <li>
 Troubleshoot, enhance, and optimize deployed solutions, coordinating with developers and vendors when necessary.
 </li>
 <li>
 Lead and mentor Digital Solutions Associates in configuration, testing, and deployment.
 </li>
 <li>
 Research emerging digital technologies (AI, reality capture, APIs, automation) and assess integration opportunities.
 </li>
 <li>
 Drive continuous improvement and knowledge sharing within the Digital Advisory team.
 </li>
 <li>
 Support the creation of digital reporting ecosystems and integration of dashboards for Digital PMO visualization.
 </li>
 <li>
 Maintain strong accountability for data integrity, accuracy, and delivery performance across all integrations.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering, Computer Science, or related discipline.
 </li>
 <li>
 Minimum 8 to 12 years of experience in digital solutions, system integration, or product lifecycle management within AECO or infrastructure sectors.
 </li>
 <li>
 Strong proficiency in data management, data analysis, and database structuring for reporting and analytics.
 </li>
 <li>
 Strong knowledge of databases (SQL Server, Oracle), Microsoft technologies (Windows Server, IIS, COM+), and APIs.
 </li>
 <li>
 Proficiency in programming/scripting (Python, C#, JavaScript, PowerShell, ASP.NET, or equivalent).
 </li>
 <li>
 Experience with application configuration, testing, QA, and deployment in CDE or PMIS environments.
 </li>
 <li>
 Excellent client-facing and leadership skills with strong technical understanding.
 </li>
 <li>
 Experience with international tier 1 AECO firms and Saudi market project delivery is preferred.
 </li>
 <li>
 Certifications such as Power BI Data Analyst Associate, Microsoft Certified Data Engineer, or Autodesk Certified Professional are considered an added value.
 </li>
 <li>
 Fluent in English (Arabic proficiency is an advantage).
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Data Management and Analytics
 </li>
 <li>
 Client Engagement and Solution Leadership
 </li>
 <li>
 Programming and Automation
 </li>
 <li>
 System Integration and Data Architecture
 </li>
 <li>
 Problem Solving and Innovation
 </li>
 <li>
 Digital PMO Infrastructure Enablement
 </li>
 <li>
 Accountability and Ownership
 </li>
 <li>
 Quality Assurance and Documentation
 </li>
 <li>
 Team Mentorship
 </li>
 </ul>
 
 
 
 
 
 Emerging Technologies, Data Intelligence, and AI Competencies:
 
 
 
 The following competencies reflect the role&rsquo;s involvement in designing and integrating AI-enabled systems and data intelligence frameworks:
 
 <ul>
 <li>
 Experience developing or deploying AI-driven data models using Azure ML, TensorFlow, or equivalent.
 </li>
 <li>
 Hands-on experience with Power Platform AI tools (Power Automate, Power BI AI visuals).
 </li>
 <li>
 Capability to configure predictive analytics dashboards combining BIM, GIS, and IoT data.
 </li>
 <li>
 Familiarity with OpenAI or Azure OpenAI APIs for task automation and natural language processing integration.
 </li>
 <li>
 Knowledge of computer vision and AI image analytics for progress tracking and object detection.
 </li>
 <li>
 Understanding of semantic data structuring and knowledge graphs for interoperability.
 </li>
 <li>
 Preferred certifications: Microsoft Certified Data Engineer Associate, AI-900, or Autodesk Platform Services Developer.
 </li>
 </ul>
 
 
 
 
 
 KPIs:
 
 
 <ul>
 <li>
 Successful deployment of configured client solutions
 </li>
 <li>
 Integration success rate
 </li>
 <li>
 Reduction in manual data handling
 </li>
 <li>
 Client satisfaction and repeat commissions
 </li>
 <li>
 Number of automation or integration workflows deployed
 </li>
 <li>
 Deployment of Digital PMO data infrastructure and dashboards
 </li>
 </ul>
</div>

Digital Solutions Integration Specialist

<div>Join Dar Al Riyadh&rsquo;s Digital Advisory Services, where Engineering and Project Management heritage meets digital innovation. As part of a forward-thinking, technology-driven national organization, you will work at the intersection of design, data, and delivery, contributing to a smarter, more connected Saudi Arabia. Our team thrives on collaboration, innovation, and impact, empowering professionals to lead the digital transformation of the AECO industry with cutting-edge tools, automation, AI and integrated systems.
 
 
Candidates with experience working for international Tier 1 AECO firms are strongly preferred, particularly those who have supported or delivered projects for Saudi clients. 
Role Purpose: 
The Digital Solutions Integration Specialist plays a pivotal role in delivering end-to-end digital transformation solutions for clients across the AECO industry. Combining technical integration expertise with client-facing advisory capabilities, this role bridges business requirements and technical implementation by designing, configuring, integrating, and optimizing digital platforms and data-driven systems. 
Key Responsibilities:
<ul><li>Act as Dar Al Riyadh&rsquo;s key point of contact with clients for digital solution configuration and integration.
</li><li>Lead digital solution development projects, ensuring alignment with client expectations and delivery timelines.
</li><li>Collaborate with internal Digital Delivery and Implementation teams to deliver connected solutions across BIM, PMIS, GIS, ERP and analytics environments.
</li><li>Support business development and client proposals through solution demonstrations and proof-of-concept deployments.
</li><li>Configure, customize, and integrate digital platforms (e.g., CDEs, PMIS, BIM, Power Platform) to meet client-specific workflows.
</li><li>Develop scripts and automations (Python, C#, JavaScript, PowerShell, or API connectors) for interoperability and data synchronization.
</li><li>Implement and test digital systems, ensuring quality assurance and user acceptance.
</li><li>Manage technical documentation and maintain records of solution configurations, testing, and deployment.
</li><li>Troubleshoot, enhance, and optimize deployed solutions, coordinating with developers and vendors when necessary.
</li><li>Lead and mentor Digital Solutions Associates in configuration, testing, and deployment.
</li><li>Research emerging digital technologies (AI, reality capture, APIs, automation) and assess integration opportunities.
</li><li>Drive continuous improvement and knowledge sharing within the Digital Advisory team.
</li><li>Support the creation of digital reporting ecosystems and integration of dashboards for Digital PMO visualization.
</li>Maintain strong accountability for data integrity, accuracy, and delivery performance across all integrations. 
<li>
</li></ul>Qualifications &amp; Experience:
<ul><li>Bachelor&rsquo;s degree in engineering, Computer Science, or related discipline.
</li><li>Minimum 8 to 12 years of experience in digital solutions, system integration, or product lifecycle management within AECO or infrastructure sectors.
</li><li>Strong proficiency in data management, data analysis, and database structuring for reporting and analytics.
</li><li>Strong knowledge of databases (SQL Server, Oracle), Microsoft technologies (Windows Server, IIS, COM+), and APIs.
</li><li>Proficiency in programming/scripting (Python, C#, JavaScript, PowerShell, ASP.NET, or equivalent).
</li><li>Experience with application configuration, testing, QA, and deployment in CDE or PMIS environments.
</li><li>Excellent client-facing and leadership skills with strong technical understanding.
</li><li>Experience with international tier 1 AECO firms and Saudi market project delivery is preferred.
</li><li>Certifications such as Power BI Data Analyst Associate, Microsoft Certified Data Engineer, or Autodesk Certified Professional are considered an added value.
</li>Fluent in English (Arabic proficiency is an advantage). 
<li>
</li></ul>Key Competencies:
<ul><li>Data Management and Analytics
</li><li>Client Engagement and Solution Leadership
</li><li>Programming and Automation
</li><li>System Integration and Data Architecture
</li><li>Problem Solving and Innovation
</li><li>Digital PMO Infrastructure Enablement
</li><li>Accountability and Ownership
</li><li>Quality Assurance and Documentation
</li>Team Mentorship 
<li>
</li></ul>Emerging Technologies, Data Intelligence, and AI Competencies:
The following competencies reflect the role&rsquo;s involvement in designing and integrating AI-enabled systems and data intelligence frameworks:
<ul><li>Experience developing or deploying AI-driven data models using Azure ML, TensorFlow, or equivalent.
</li><li>Hands-on experience with Power Platform AI tools (Power Automate, Power BI AI visuals).
</li><li>Capability to configure predictive analytics dashboards combining BIM, GIS, and IoT data.
</li><li>Familiarity with OpenAI or Azure OpenAI APIs for task automation and natural language processing integration.
</li><li>Knowledge of computer vision and AI image analytics for progress tracking and object detection.
</li><li>Understanding of semantic data structuring and knowledge graphs for interoperability.
</li>Preferred certifications: Microsoft Certified Data Engineer Associate, AI-900, or Autodesk Platform Services Developer. 
<li>
</li></ul>KPIs:
<ul><li>Successful deployment of configured client solutions
</li><li>Integration success rate
</li><li>Reduction in manual data handling
</li><li>Client satisfaction and repeat commissions
</li><li>Number of automation or integration workflows deployed
</li><li>Deployment of Digital PMO data infrastructure and dashboards</li></ul></div>

Plat4mation (formerly Unikomm)

<div>
 
 
 Position: Business Consulting Specialist &ndash; ServiceNow
 
 
 
 
 
 
 
 Location: Saudi Arabia
 
 
 
 
 
 
 Are you passionate about ServiceNow and driven to deliver impactful business solutions? Do you have the confidence to advise C-level stakeholders and the expertise to ensure maximum value from implementations? If yes, we invite you to join
 
 Plat4mation Saudi Arabia
 
 as our next
 
 Business Consulting Specialist
 
 .
 
 
 
 
 
 
 About the Role
 
 
 
 As a
 
 Business Consulting Specialist
 
 , you will work closely with clients to bridge business goals with the power of the ServiceNow platform. You&rsquo;ll play a key role in shaping digital strategies, designing scalable processes, and delivering enterprise-level solutions. Your mission:
 
 maximize customer value realization and become a trusted advisor
 
 .
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Drive process design, governance, KPIs, and control frameworks at a strategic level.
 </li>
 <li>
 Lead ServiceNow Projects(ITSM, ITOM etc) and enterprise service management consulting engagements.
 </li>
 <li>
 Run executive workshops and pitch functional ServiceNow solutions.
 </li>
 <li>
 Present high-level demos, conduct gap analyses, and translate needs into actionable solutions.
 </li>
 <li>
 Define operating models, roles, dashboards, and reporting structures.
 </li>
 <li>
 Align solutions with ITIL standards and ensure platform coherence.
 </li>
 <li>
 Support organizational transformation through strong stakeholder engagement.
 </li>
 <li>
 Implement ServiceNow systems aligned with enterprise architecture and process maturity.
 </li>
 </ul>
 
 
 
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in IT, Engineering, or related field.
 </li>
 <li>
 
 7+ years of experience
 
 in consulting or digital transformation, ideally in large, complex environments.
 </li>
 <li>
 Deep understanding of PaaS solutions and enterprise platforms.
 </li>
 <li>
 
 Hands-on ServiceNow experience
 
 (including configuration and implementations).
 </li>
 <li>
 Certified in:
 </li>
 <li>
 
 ITIL v4
 
 </li>
 <li>
 
 ServiceNow System Administrator
 
 </li>
 <li>
 
 ServiceNow Implementation Specialist
 
 </li>
 <li>
 Fluent in
 
 English
 
 ;
 
 Arabic
 
 proficiency is highly desirable.
 </li>
 <li>
 Strong presentation skills and ability to pitch solutions to business and technical audiences.
 </li>
 <li>
 Proven capability to lead customer relationships and act as a
 
 trusted advisor
 
 .
 </li>
 </ul>
 
 
 
 
 What You&rsquo;ll Get
 
 <ul>
 <li>
 
 Attractive compensation
 
 with performance-based bonuses.
 </li>
 <li>
 22 days paid leave &amp; modern laptop.
 </li>
 <li>
 Dynamic work environment with flexible arrangements.
 </li>
 <li>
 Global exposure and opportunities for rapid
 
 career advancement
 
 .
 </li>
 <li>
 Inspiring team events, hackathons, knowledge sessions, and social initiatives.
 </li>
 <li>
 Supportive and inclusive culture that fosters
 
 learning, growth, and innovation
 
 .
 </li>
 </ul>
 
 
 
 
 
 About Plat4mation
 
 
 
 
 Plat4mation
 
 is a global
 
 Elite ServiceNow Partner
 
 specializing in advisory, implementation, and managed services across the full ServiceNow suite. Since 2013, we&rsquo;ve grown to 500+ experts in 10 offices worldwide. Our focus is simple:
 
 making work flow
 
 for organizations through smart digital solutions.
 
 
 We&rsquo;re proud recipients of multiple Global and EMEA ServiceNow Partner Awards and are trusted by clients across industries for our depth, innovation, and commitment.
 
 
 
</div>

ServiceNow Senior Business Consultant

Riyadh Air

<div>About the Company:

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that&rsquo;s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub &ndash; a digitally native airline that will connect the kingdom to more than 100 destinations.
About the Role:

Are you passionate about leveraging technology, automation, and data insights to create world&#8209;class customer experiences? 
We are seeking a passionate individual to lead the development and execution of our technology strategy focused on guest experience enhancement, agent productivity, and robotic process automation (RPA) systems. 
You'll analyse and redesign contact center and digital processes, identify automation opportunities, and introduce AI&#8209;driven solutions that streamline workflows, reduce friction, and elevate engagement. 
Naturally, you will collaborate closely with cross&#8209;functional teams across Product, IT, Operations, and Guest Experience, while ensuring that technology directly contributes to improved service efficiency and guest satisfaction. 
All while guiding the implementation of RPA and AI use cases, overseeing system testing and deployment, and translating operational data into actionable insights that drive measurable improvements. 
Beyond technology execution, you will act as a guardian of guest experience by ensuring seamless support journeys, maintaining data&#8209;privacy standards, and safeguarding RX's reputation for excellence. 
Be the catalyst that turns smart technology into unforgettable customer moments!
About You:

Degree qualified, you will demonstrate at least 3 years of professional experience as a Technical Business Analyst, with a proven track record in contact center operations, RPA implementation, and customer experience transformation. 
You are expected to possess a strong understanding of RPA and AI technologies such as UiPath or Automation Anywhere and are confident designing and implementing automation solutions within high&#8209;volume digital environments. 
We'd love to hear from you even more if you are proficient in data&#8209;analysis tools, and constantly exploring emerging technologies that enhance performance. 
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air. 
Please submit your application by clicking the Apply button. Our Talent Acquisition team will be reviewing applications shortly.</div>

Contact Center Technical Business Analyst

Hays

<div>
 
 
 Key Activities:
 
 
 
 
 Assessment &amp; Gap Analysis
 
 
 <ul>
 <li>
 Review current HC digitalization practices, policies, and systems.
 </li>
 <li>
 Identify strengths, weaknesses, and capability gaps against organizational objectives and workforce needs.
 </li>
 <li>
 Frame findings around capability requirements (e.g., automation, analytics, employee experience)
 </li>
 </ul>
 
 
 Benchmarking
 
 
 <ul>
 <li>
 Compare HC digitalization practices with leading national, regional, and global examples
 </li>
 <li>
 Highlight relevant case studies and capability-building technologies applicable to the Saudi context.
 </li>
 <li>
 focus on benchmarking digital HR capabilities such as AI-driven insights, process automation, and data governance.
 </li>
 </ul>
 
 
 Strategy Development
 
 
 <ul>
 <li>
 Design a Human Capital Digitalization Strategy aligned with overall business strategy and workforce transformation goals.
 </li>
 <li>
 Define guiding principles, strategic objectives, and
 
 digital capability priorities
 
 (e.g., efficiency, agility, automation).
 </li>
 </ul>
 
 
 Action Plan &amp; Roadmap
 
 
 <ul>
 <li>
 Develop a phased action plan (short, medium, long-term) with key initiatives to enhance HC capabilities.
 </li>
 <li>
 Define required outcomes and success measures for each initiative.
 </li>
 <li>
 Recommend
 
 capability areas
 
 (e.g., automation, AI, self-service platforms), while deferring
 
 specific tool identification to IT
 
 .
 </li>
 </ul>
 
 
 Data &amp; Analytics Enhancement
 
 
 <ul>
 <li>
 Identify key HR metrics and data sources needed to support data-driven decision-making.
 </li>
 <li>
 Recommend capabilities for real-time analytics, workforce planning, and predictive insights.
 </li>
 </ul>
 
 
 Awareness &amp; Engagement
 
 
 <ul>
 <li>
 Conduct awareness sessions and workshops to build leadership and employee understanding of the digitalization strategy.
 </li>
 <li>
 Develop communication materials to support stakeholder engagement and promote digital mindset.
 </li>
 </ul>
 
 
 Change Management
 
 
 <ul>
 <li>
 Design a change management framework to support adoption of new capabilities and practices.
 </li>
 <li>
 Recommend capacity-building and training initiatives for HR and business users to embed digital competencies.
 </li>
 <li>
 Support alignment with IT-led implementation plans and ensure coordination across business and technical stakeholders.
 </li>
 </ul>
 
 
 
 
 
 Deliverables:
 
 
 <ul>
 <li>
 Diagnostic Assessment &amp; Benchmarking Report
 </li>
 <li>
 Human Capital Digitalization Strategy Document
 </li>
 <li>
 Action Plan &amp; Roadmap (short-, medium-, and long-term)
 </li>
 <li>
 Awareness &amp; Engagement Materials
 </li>
 <li>
 Change Management Framework
 </li>
 </ul>
 
 
</div>

Human Capital Digitalization - 2 Months Contract

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