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quality assurance analyst (customer service)

digital marketing quality analyst

Genpact

<div>
 
 Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose &ndash; the relentless pursuit of a world that works better for people &ndash; we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
 
 
 
 
 
 
 Digital Marketing Specialist with English
 
 
 
 
 The job only from the office, address: Cairo: Plot 44 Tesseen, El Shamaly Street, Al Salam Axis First Sector, City Centre, 5th settlement 11835 Cairo. Nestle building, 3rd floor.
 
 
 
 
 
 
 
 Summary of the role:
 
 
 
 In this role, you will be responsible for researching, planning, organizing, and helping to conduct training programs related to New Hire Orientation, sales processes/operations, and professional skills. You will also monitor and report agent-wise and team-level quality, conduct calibration, and perform fraud and compliance audits.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Research, plan, organize, and help conduct training programs related to sales process/operations, and professional skills.
 </li>
 <li>
 Create Standard Operating Procedures and related materials for new training programs.
 </li>
 <li>
 Assess the effectiveness of current and proposed programs and make recommendations for program/content changes or improvement.
 </li>
 <li>
 Actively listen and review the work performed by the team, making sure all is done according to compliance with our policies, and be able to rate that work in multiple parameters.
 </li>
 <li>
 Monitor and report agent-wise and team-level quality, conduct calibration, and perform fraud and compliance audits.
 </li>
 <li>
 Take necessary steps to ensure quality metrics are met by assessing accurate samples and monitoring process improvement initiatives.
 </li>
 <li>
 Investigate escalations of inaccurate and/or improper course of action/decisions to understand the root cause(s) and implement corrective steps to improve quality.
 </li>
 <li>
 An analytical bent of mind with the ability to root cause based on data and drive decisions.
 </li>
 <li>
 Keep a pulse on the agent's knowledge and skill gaps, share the gaps, and help the training team in creating a solution.
 </li>
 <li>
 Keep up to date and proficient in process voice and products.
 </li>
 <li>
 Providing feedback, coaching, and mentoring to Personnel as needed, and working closely with the operation Team Leaders and Personnel to meet the relevant service level metrics.
 </li>
 <li>
 Collect and share insights on process improvement, with training, operations or/and client preferred requirements.
 </li>
 <li>
 Expert knowledge of social media, mobile apps, and digital and mobile marketing.
 </li>
 <li>
 Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 
 Knowledge of English min. B2.
 
 </li>
 <li>
 Bachelor&rsquo;s degree in business, communications, marketing, or another related area of study.
 </li>
 <li>
 Experience working in a sales or account management role with small businesses.
 </li>
 <li>
 
 Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up.
 
 </li>
 <li>
 
 Experience in performing a role aimed at controlling process quality indicators.
 
 </li>
 <li>
 
 Experience in training courses for employees.
 
 </li>
 </ul>
 
 
 
 
 
 We offer:
 
 
 <ul>
 <li>
 Stable job offers - employment contract.
 </li>
 <li>
 Work in a multicultural environment.
 </li>
 <li>
 Various trainings (initiating, soft skills).
 </li>
 <li>
 Life insurance (Meta Life),
 </li>
 <li>
 Transportation allowance.
 </li>
 <li>
 Mobile allowance.
 </li>
 </ul>
 
 
 
 
 As an Equal Opportunity Employer &ndash; we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format, nor do we require you to enclose a photograph with your CV as part of the application process. It is the candidate&rsquo;s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
 
 
 
 
 
 Kindly please see our Privacy Notice for Employment Candidates:
 
 http://www.genpact.com/about-us/privacy-notice-for-employment-candidates
 
 
 
 Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at
 
 genpact.com
 
 and on
 
 LinkedIn
 
 ,
 
 X
 
 ,
 
 YouTube
 
 , and
 
 Facebook
 
 .
 
 
 Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
 
</div>

Digital Marketing Quality Analyst

Confidential Careers

<div>
 
 
 Position Summary
 
 
 
 We are searching for a detail-oriented, data-driven Marketing Research Analyst to join our marketing organization. The Analyst will be an important member of the team and will analyze marketing performance, provide identification of trends, and provide insights for each program so that the marketing team can rely on data to make business decisions. The successful candidate will have strong analytical abilities and an understanding of digital marketing metrics. The ideal Marketing Analyst will also have a true passion for utilizing complex data to provide clear recommendations and drive growth and optimization across all marketing touchpoints and channels.
 
 
 
 
 
 
 Key responsibilities:
 
 
 <ul>
 <li>
 Provide Daily performance reports with sales, traffic, conversion, and key marketing metrics.
 </li>
 <li>
 Report on campaign performance &amp; sales results across all channels (paid, organic, email, etc).
 </li>
 <li>
 Track user behavior, reviewing drop-off points, moments of friction, and opportunities for improving UX, using Hotjar, Google Analytics 4 (GA4), Microsoft Clarity, and so forth.
 </li>
 <li>
 Collaborate with the marketing team to assess campaign performance and optimize based on data.
 </li>
 <li>
 Create and maintain dashboards and visual reports in order to accommodate the complex data in a way that is actionable to other teams.
 </li>
 <li>
 Help track KPIs and aid in data-led decision making by teams.
 </li>
 <li>
 Stay current with the platform and the new analytics features to refine and develop ongoing reporting and analysis.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 +4 years of experience in marketing analytics, digital analytics, or a related field, preferably in e-commerce.
 </li>
 <li>
 Strong hands-on knowledge of analytics tools, including Google Analytics 4 (GA4), Hotjar, Microsoft Clarity, and experience with reporting tools like Google Sheets, Looker Studio, Excel, etc.
 </li>
 <li>
 Proven ability to create clear, insightful reports and dashboards that support data-driven decision making.
 </li>
 <li>
 Solid understanding of e-commerce KPIs, marketing funnels, conversion metrics, and user journey analysis.
 </li>
 <li>
 Strong communication skills with the ability to translate complex data into clear, actionable insights for diverse teams.
 </li>
 <li>
 Highly organized, detail-oriented, and curious, always eager to dig deeper into data.
 </li>
 <li>
 Work cross-departmentally with product, sales, and marketing to help ensure accuracy and consistency.
 </li>
 </ul>
 
 
</div>

Marketing Research Analyst

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The Social Media Analyst is responsible for monitoring, analyzing, and interpreting the emotional tone of conversations and mentions across various social media platforms. The insights provided will help guide brand strategy, inform content decisions, and support real-time reputation management.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 Analysis and Reporting
 
 
 
 <ul>
 <li>
 Monitor brand mentions and relevant conversations across platforms such as Twitter/X, Facebook, Instagram, LinkedIn, TikTok, and YouTube.
 </li>
 <li>
 Classify social media content by sentiment (positive, negative, neutral) using social listening tools or manual methods.
 </li>
 <li>
 Identify emerging trends, public reactions, and sentiment shifts related to products, campaigns, competitors, or events.
 </li>
 <li>
 Prepare weekly and monthly sentiment analysis reports with actionable recommendations.
 </li>
 <li>
 Continuously track and evaluate competitors&rsquo; social media strategies to gain actionable insights.
 
 
 </li>
 </ul>
 
 Collaboration and Strategy
 
 
 
 <ul>
 <li>
 Collaborate with the marketing and PR teams to provide real-time insights during product launches, crises, or high-impact campaigns.
 </li>
 <li>
 Assist in evaluating campaign effectiveness by measuring changes in audience sentiment before, during, and after campaigns.
 </li>
 <li>
 Stay up to date on social listening tools and platform-specific language nuances (e.g., emojis, slang, sarcasm).
 
 
 </li>
 </ul>
 
 Technical and Administrative
 
 
 
 <ul>
 <li>
 Build and maintain dashboards to visualize sentiment trends and social engagement metrics.
 </li>
 <li>
 Handle other administrative tasks as needed
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Communications or a related field.
 </li>
 <li>
 Very good proficiency in both Arabic &amp; English
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Familiarity with social listening and analytics tools (e.g., Brandwatch, Sprout Social, Talkwalker, Meltwater).
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 0&ndash;3 years of experience in social media analytics, sentiment analysis, or digital marketing.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 A proactive, analytical mindset with a strong attention to detail.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Ability to work independently and in cross-functional teams.
 </li>
 <li>
 Ability to stay organized and manage multiple data streams simultaneously.
 </li>
 <li>
 Eagerness to stay updated on industry trends and digital communication tools.
 </li>
 </ul>
</div>

Social Media Analyst

BasharSoft

<div>
 We&rsquo;re looking for a results-oriented
 
 Marketing Specialist
 
 to join our team. The ideal candidate will be responsible for delivering high-quality marketing projects within timelines, managing cross-functional teams, and driving both digital and offline marketing initiatives. You&rsquo;ll play a key role in developing strategic partnerships and ensuring our marketing efforts meet organizational goals.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Plan, execute, and monitor digital and offline marketing campaigns end-to-end.
 </li>
 <li>
 Deliver high-quality projects on time while managing multiple priorities.
 </li>
 <li>
 Coordinate with internal team members and external vendors to ensure smooth execution.
 </li>
 <li>
 Build and manage strategic partnerships and collaborations to expand reach.
 </li>
 <li>
 Drive lead generation and deliver marketing targets aligned with company objectives.
 </li>
 <li>
 Track and analyze campaign performance, providing actionable insights.
 </li>
 <li>
 Support in event planning, on-ground activations, and community engagement initiatives.
 </li>
 <li>
 Stay updated on marketing trends, tools, and best practices to bring fresh ideas to the team.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1&ndash;3 years of proven experience in marketing (digital + offline).
 </li>
 <li>
 Strong project management and time management skills.
 </li>
 <li>
 Ability to coordinate with cross-functional teams and manage multiple tasks efficiently.
 </li>
 <li>
 Experience in partnership building and event marketing is a strong plus.
 </li>
 <li>
 Excellent communication and collaboration skills.
 </li>
 <li>
 Bachelor's degree in marketing, Business Administration, or related field.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Hands-on experience managing 360&deg; marketing campaigns across digital and offline channels.
 </li>
 <li>
 Opportunities to develop skills in partnership building, event marketing, and campaign analytics.
 </li>
 <li>
 Exposure to a fast-growing organization where your ideas and initiatives will have a visible impact.
 </li>
 <li>
 Collaboration with cross-functional teams, giving you a holistic view of marketing and business strategy.
 </li>
 <li>
 Mentorship and guidance from experienced professionals to support your career growth.
 </li>
 <li>
 Social Insurance
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Internal Career Growth.
 </li>
 </ul>
</div>

Marketing Specialist

Foreground.

<div>
 Foreground is seeking a
 
 Recruitment Specialist
 
 with proven experience in hiring across
 
 marketing, events, web development, and creative agencies
 
 . This is a
 
 short-term, high-impact project
 
 for an experienced recruiter who understands the creative and digital landscape and can deliver quality talent quickly.
 
 
 The ideal candidate is resourceful, proactive, and capable of managing multiple creative role briefs simultaneously, from digital marketers and event producers to UI/UX designers and content specialists.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Manage end-to-end recruitment for marketing, events, digital, and creative roles.
 </li>
 <li>
 Source, screen, and shortlist candidates through LinkedIn, job boards, and networks.
 </li>
 <li>
 Coordinate interviews and liaise with both clients and candidates professionally.
 </li>
 <li>
 Build and maintain a strong candidate pipeline for urgent and upcoming needs.
 </li>
 <li>
 Prepare candidate evaluation reports and ensure quality and speed of submissions.
 </li>
 <li>
 Collaborate closely with Foregrounds leadership team to align on hiring priorities.
 </li>
 <li>
 Ensure all candidate communications reflect Foregrounds professionalism and brand standards.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 3+ years of recruitment experience in marketing, creative, or digital industries.
 </li>
 <li>
 Strong understanding of roles within creative agencies, events management, and digital marketing.
 </li>
 <li>
 Excellent communication and coordination skills with clients and candidates.
 </li>
 <li>
 Ability to handle fast-paced projects and meet tight deadlines.
 </li>
 <li>
 Immediate availability and readiness to start.
 </li>
 <li>
 Fluency in English; Arabic is an advantage.
 
 
 
 </li>
 </ul>
 
 Contract Details:
 
 
 
 <ul>
 <li>
 Duration: 3 months (renewal based on performance and project scope).
 </li>
 <li>
 Start Date: Immediate.
 </li>
 <li>
 Work Mode: Remote.
 </li>
 <li>
 Compensation: Project-based (FIXED SALARY).
 
 </li>
 </ul>
</div>

Recruitment Specialist - Marketing, Events & Creative Industries

Luciq

<div>
 We are looking for a goal-oriented and technically brilliant Data Analyst to join our GTM Operations team. You will be the key link between our complex data systems and our Go-To-Market strategy, providing the insights that help our Sales, Marketing, and Leadership teams make smarter, faster decisions. If you have a passion for data visualization, a knack for modeling, and the business sense to know what matters, this is your role.
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Be the Insight Engine: Proactively analyze our diverse data to uncover trends, correlations, and opportunities that others might miss. Tell the story behind the numbers to influence our GTM strategy.
 </li>
 <li>
 Build the Foundation: Design, build, and maintain clean, reliable, and performant dashboards and reports in Looker that become the single source of truth for the entire company.
 </li>
 <li>
 Power Our Growth: Help build and refine sophisticated marketing attribution and sales forecasting models to directly measure and improve the effectiveness of our revenue teams.
 </li>
 <li>
 Champion Data Integrity: Establish standardized definitions for key metrics (like "active users" and "enterprise acquisition") to ensure clarity and consistency across all teams.
 </li>
 <li>
 Drive Efficiency: Identify and fix slow queries and data pipeline bottlenecks, working to streamline how we access and use our data.
 </li>
 <li>
 Support Key Initiatives: Collaborate on building financial models for critical, high-impact projects like pricing strategy.
 
 
 </li>
 </ul>
 What We're Looking For
 
 
 <ul>
 <li>
 A bachelor&rsquo;s degree in Data Analytics, Statistics, Business, or a related quantitative field.
 </li>
 <li>
 3+ years of professional experience in a Data Analyst, BI Analyst, or similar role.
 </li>
 <li>
 You are a SQL expert: You can write complex, optimized queries in your sleep.
 </li>
 <li>
 You are a visualization pro: You have advanced experience with Looker (or similar BI tools like Tableau, Power BI) and know how to make data intuitive and actionable.
 </li>
 <li>
 You have foundational data warehousing knowledge: Hands-on experience with Redshift, BigQuery, or Snowflake, and familiarity with ETL tools like Fivetran.
 </li>
 <li>
 You're a business-minded technologist: You don't just report the data; you understand what it means for the business and can make strategic recommendations.
 </li>
 <li>
 You're a brilliant communicator: You can effectively partner with and present to stakeholders from technical teams to company executives.
 
 
 </li>
 </ul>
 
 Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Experience in a B2B SaaS environment.
 </li>
 <li>
 A background in Marketing, Product, or Sales operations.
 </li>
 <li>
 Experience with Python or R for statistical analysis.
 </li>
 </ul>
</div>

Data Analytics

Pipeline Gurus

<div>
 At Pipeline Gurus, our commitment to excellence is reflected in every aspect of our Sales-as-a-Service operations. To uphold our high standards, we are looking for a detail-oriented
 
 Sales Quality Assurance Analyst
 
 to join our team. In this role, you will be responsible for assessing and analyzing our sales processes and interactions to ensure that our sales representatives meet and exceed quality standards. You will provide insights and recommendations based on your analysis to enhance effectiveness, improve the customer experience, and support the growth of our clients.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Conduct regular evaluations of sales calls and communications to assess adherence to established quality standards and best practices
 </li>
 <li>
 Develop and maintain a systematic review process for monitoring sales interactions, ensuring compliance with company policies and procedures
 </li>
 <li>
 Analyze data and provide feedback to sales representatives and management regarding strengths and areas for improvement
 </li>
 <li>
 Collaborate with the training team to develop targeted training programs based on identified skill gaps and quality issues
 </li>
 <li>
 Generate reports and dashboards to track quality metrics, highlighting trends and performance indicators for sales teams
 </li>
 <li>
 Identify opportunities for process improvements and contribute to the development of quality initiatives aimed at enhancing sales performance and customer satisfaction
 </li>
 <li>
 Stay updated on industry trends and changes in sales methodologies to continuously benchmark and improve quality standards
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field
 </li>
 <li>
 2+ years of experience in sales quality assurance, sales analysis, or a similar role
 </li>
 <li>
 Strong analytical skills with the ability to interpret data, generate insights, and inform decision-making
 </li>
 <li>
 Excellent attention to detail and a commitment to maintaining high-quality standards
 </li>
 <li>
 Experience with CRM systems and sales analysis tools
 </li>
 <li>
 Excellent communication skills, both written and verbal, with the ability to provide constructive feedback
 </li>
 <li>
 Ability to work collaboratively in a team-oriented environment
 </li>
 <li>
 Proactive approach to problem-solving and process improvement
 </li>
 </ul>
</div>

Sales Quality Assurance Analyst

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