director - automotive - mercedes benz (passenger cars) Jobs in Kuwait City Kuwait

director - automotive - mercedes benz (passenger cars)

driver / cash van salesman Jobs in Kuwait City Kuwait

driver / cash van salesman

service advisor - mercedes benz Jobs in Kuwait City Kuwait

service advisor - mercedes benz

director automotive mercedes benz passenger cars

Al Mulla Group

<div>
 
 The Director will be responsible to conceptualize, setup and active functioning of the dealership of Passenger Cars of Mercedes -Benz brand with a key focus on leading the overall financial, sales, service and parts operational performance of the business by maximizing the opportunity and create market share for the brand through meticulous sales and after sales planning, product mix, strategic marketing and seamless processes.
 
 
 
 
 
 This role will focus on overseeing the daily operational tasks of the brand by leveraging the use of the Autoline and other systems with a key objective to articulate the vision and strategy, monitor and meet department targets, accelerate the growth rate and popularity of the brand in the market.
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 
 
 
 
 
 Strategic Planning
 
 
 <ul>
 <li>
 Develop long-term business plans in collaboration with concerned stakeholders to achieve the overall business strategy of growing revenue, margins and operating income, managing cost, and working capital.
 </li>
 <li>
 Devise strategies and business plans to explore business opportunities to acquire market share.
 </li>
 <li>
 Propose pricing strategy and margins on various models and their variants for the market.
 </li>
 <li>
 Prepare annual budgets for all verticals, monitor actual department performance against budgeted figures and take suitable corrective action to meet overall department goals.
 </li>
 <li>
 Prepare market research data with key focus on competitor data and benchmark to initiate aggressive strategies for swift growth opportunities.
 </li>
 <li>
 Continually develop new accounts and product offerings while strengthening the set product lines and distribution channels.
 </li>
 <li>
 Review and implement new core operations processes ensuring operational excellence.
 </li>
 <li>
 Recommend business expansion requirements based on progressive growth of brands in the market
 </li>
 <li>
 Foster strong relationship management with MBCME &ndash; Dubai and Daimler &ndash; Germany to collaborate on strategic and operational projects
 </li>
 </ul>
 
 
 
 
 
 Operational
 
 
 <ul>
 <li>
 Assign performance targets based on departments revenue, CSI/ NPS scores and other measures and benchmark data for various channels
 </li>
 <li>
 Responsible for the full P&amp;L responsibility for sales of new, used cars and fleet, service, body shop, spare parts, and administration across all branches
 </li>
 <li>
 Monitor market trends, potential as well as competitor activities and strategize business plans accordingly.
 </li>
 <li>
 Monitor performance by working closely with all operations teams and ensure excellence in the operations in aspects related to achieving performance goals and customer satisfaction
 </li>
 <li>
 Coordinate with all concerned for inputs on competitor activity, data on CSI scores and Mystery Shopper data, rollout of salesman &amp; service advisor competitions and other market research initiatives
 </li>
 <li>
 Promote inter-departmental coordination with Sales, Service, Parts, &amp; Accessories departments to leverage upon inter-departmental synergies towards achieving business objectives; ensure effective communication with all departments
 </li>
 <li>
 Review and approve design of sales and after sales processes and control systems and conduct periodic reviews of the same to improve and monitor department performance
 </li>
 <li>
 Maintain excellent client relationships with key ministry personnel and key customers and ensure sustained client satisfaction
 </li>
 <li>
 Monitor and manage customer satisfaction index scores and take corrective action based on customer feedback and related input from all concerned.
 </li>
 <li>
 Conduct regular meetings with team members to monitor their respective performance against budgeted plans and plan corrective action
 </li>
 <li>
 Monitor TAT (Turnaround time) and set required KPIs to aid the reduction of TAT from order to delivery.
 </li>
 <li>
 Monitor and audit discounts updates and movement of special sales units to make sure all authorizations are being used as per the process and SOPs
 </li>
 <li>
 Manage and monitor full responsibility for the parts operation for multiple sales branches and the warehouse
 </li>
 <li>
 Strategize the pricing and product range as well as create transparency and segmentation of the customer structure in the Parts department.
 </li>
 <li>
 Understand the DRS requirements and ensure compliance standards are always met
 </li>
 <li>
 Drive the lead management initiatives to elevate and maximize sales
 </li>
 </ul>
 
 
 
 
 
 Marketing
 
 
 <ul>
 <li>
 Plan and implement marketing activities (Vehicle launches, promotions, campaigns, schemes, upselling, Public Relations etc.) and ensure successful implementation of the same
 </li>
 <li>
 Set and Manage Annual, Quarterly &amp; Monthly Budgets
 </li>
 <li>
 Conceptualize the annual marketing calendar and events schedule in line with new products launches, seasonal sales, service, and parts offer
 </li>
 <li>
 Serve as the brand Ambassador and ensure CI guidelines are met
 </li>
 </ul>
 
 
 
 
 
 Inventory Management &amp; Logistics
 
 
 <ul>
 <li>
 Ensure stock management and the stock availability of all models and parts in line with the demand by ordering the right quantity whilst making sure aged stock is cleared prior to ordering new stock.
 </li>
 <li>
 Finalize ordering schedule for different models and their variants in line with key stakeholders and factors such as prices for different variants, other plans and market movements etc.
 </li>
 <li>
 Review stock analysis and engage with the ordering team to ensure required stock quantity
 </li>
 <li>
 Review allocation of units to ensure maximum stock utilization and reduce TAT
 </li>
 <li>
 Ensure compliance with all legal requirements and manufacturer-related specifications (e.g. stocktaking).
 </li>
 </ul>
 
 
 
 
 
 Reporting
 
 
 <ul>
 <li>
 Review monthly and yearly sales and after-sales targets in line with the budget by model for the brand. Prepare forecasts as per models and brands.
 </li>
 <li>
 Review and analyze monthly and yearly gross margin performance by models.
 </li>
 <li>
 Monitor and aid in the preparation of incentive calculation whilst ensuring 100% adherence.
 </li>
 <li>
 Review the incentives and suggest improvements/changes for the mix of the right model mix. Develop sales and after-sales scenarios with profitability objectives.
 </li>
 <li>
 Review data analysis reports to assist with the changes required in strategic planning.
 </li>
 <li>
 Review the Monthly and Weekly Market Intelligence report with highlights of risks and opportunities. Make recommendations on promotions as per market studies.
 </li>
 <li>
 Review and monitor the dashboards to measure the marketing expenditure. Make recommendations for improvements.
 </li>
 <li>
 Track and provide gross margin achievement monthly to the Senior management
 </li>
 </ul>
 
 
 
 
 
 People Management
 
 
 <ul>
 <li>
 Responsible for annual manpower planning exercise with the HR department to align with annual targets &amp; business plans
 </li>
 <li>
 Set up the team roles and hierarchy structure required for the brand.
 </li>
 <li>
 Lead, motivate and support team members to deliver business efficiently.
 </li>
 <li>
 Take hiring decisions for all personnel required for the team.
 </li>
 <li>
 Provide team members with necessary information regarding set targets, incentive plans and performance parameters/measures on which their performance shall be appraised and evaluate them on the same.
 </li>
 <li>
 Identify individual training needs; provide development inputs based on performance reviews for direct reports and approve staff training needs for rest of sales and after-sales personnel ensuring that the team members are suitably trained on the same.
 </li>
 <li>
 Recommend salary increases and promotions for positions for team members.
 </li>
 <li>
 Agree on clear performance objectives and regularly review performance for all direct reports.
 </li>
 <li>
 Finalize all teams&rsquo; incentive scheme with HR &amp; Finance department; ensure effective scheme communication amongst all eligible employees and propose necessary changes in scheme specifics if required.
 </li>
 </ul>
 
 
 
 
 
 Educational Qualification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration / or related field.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum experience of 18 - 25 years&rsquo; experience in similar role
 </li>
 <li>
 Automotive experience and knowledge with franchisee environment
 </li>
 <li>
 Prior experience of independent P&amp;L responsibilities
 </li>
 <li>
 Previous sales and after-sales operational role are a must
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Leadership &amp; Decision-making skills
 </li>
 <li>
 Strong knowledge of sales and aftersales process structure and marketing process and associated technology
 </li>
 <li>
 Strong analytical skills to provide accurate reports
 </li>
 <li>
 Ability to manage the daily operation in smooth running
 </li>
 <li>
 Ability to mentor staff in process and SOPs
 </li>
 <li>
 Strong relationship management skills
 </li>
 <li>
 Outstanding personal and facilitation skills
 </li>
 <li>
 Strong quantitative and analytical skills to ensure accurate budgeting, setting targets and forecasting
 </li>
 <li>
 Must understand &amp; Interpret Financial Statements
 </li>
 <li>
 Exposure to Automotive ERP systems &ndash; Autoline
 </li>
 <li>
 Proven track record in commercial management, strategy development, and P&amp;L responsibility
 </li>
 <li>
 Exposure to relevant laws (e.g., warranty law) as well as country-specific legal provisions (e.g., main inspection/exhaust emissions inspection, safety inspection, and accident prevention regulations)
 </li>
 </ul>
 
 
 
 
 
 Job Remarks
 
 
 <ul>
 <li>
 Preferred Language: English
 </li>
 <li>
 Job Country: Kuwait
 </li>
 <li>
 Duty Shift / Timings: One Shift / 8:00 am to 5:00 pm
 </li>
 </ul>
 
 
</div>

Director - Automotive - Mercedes Benz (Passenger Cars)

<div>
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Support the formulation and execution of the Annual Compliance Plan.
 </li>
 <li>
 Conduct periodic Distributor Retail Standards (DRS) readiness assessments across all Mercedes-Benz Passenger Cars (MBPC) operating locations, ensuring 100% compliance with Mercedes Benz requirements. Report findings and non-compliance to management with clear recommendations for corrective action.
 </li>
 <li>
 Assist Daimler teams during year-end compliance audits at MBPC locations in Kuwait, facilitating smooth and transparent audit processes.
 </li>
 <li>
 Perform Stellantis DRS Facility and Process readiness audits at all MBMC Sales and Service locations to ensure operational adherence. Support Stellantis during their annual audits and provide actionable insights for improvement.
 </li>
 <li>
 Carry out Compliance Risk Assessments, identifying high and medium risk areas for proactive management intervention and risk mitigation.
 </li>
 <li>
 Contribute to the development and periodic review of policies and procedures across departments, integrating appropriate controls to address compliance gaps and operational deficiencies.
 </li>
 <li>
 Execute compliance reviews to assess adherence to established policies and procedures; highlight deficiencies and recommend timely remediation.
 </li>
 <li>
 Assist in designing and enhancing compliance audit programs that align with business objectives and the specific risk profile of each operational area.
 </li>
 <li>
 Gather, review, and analyze documentation and data to support fact-based compliance assessments and investigations.
 </li>
 <li>
 Prepare and present comprehensive compliance reports for Executive Management, ensuring accuracy, clarity, and actionable insight.
 </li>
 <li>
 Evaluate the effectiveness of operational, financial, and IT controls, and assess adherence to internal policies, strategic goals, and applicable laws and regulations.
 </li>
 <li>
 Actively participate in process improvement initiatives, digital automation projects, and IT-driven compliance enhancements to optimize audit and compliance operations.
 </li>
 <li>
 Visit operational sites for conducting audits, reviews, and compliance engagements as required.
 </li>
 </ul>
 
 
 
 
 
 Educational Qualification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance / Law
 </li>
 <li>
 Professional certification in Compliance is a plus
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Years of Experience: 6 - 8 Years
 </li>
 <li>
 Field of Experience: Compliance
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Strong analytical and investigative skills with high attention to detail.
 </li>
 <li>
 Ethical, discreet, and capable of handling confidential information.
 </li>
 <li>
 Strong business acumen with sound understanding of compliance, audit, and control frameworks.
 </li>
 <li>
 Excellent organizational, planning, and report-writing skills.
 </li>
 <li>
 Strong communication and influencing skills across various levels of the organization.
 </li>
 <li>
 Ability to work independently and collaboratively in a team-oriented environment.
 </li>
 <li>
 Methodical, diligent, and solution-focused approach to problem solving.
 </li>
 </ul>
 
 
 
 
 
 Job Remarks
 
 
 <ul>
 <li>
 Preferred Language: English
 </li>
 <li>
 Job Country: Kuwait
 </li>
 <li>
 Duty Shift / Timings: One Shift / 700 am to 3:00 pm
 </li>
 </ul>
 
 
</div>

Senior Associate - Compliance

<div>
 
 
 Responsibilities
 
 
 
 
 
 
 1. Customer Engagement:
 
 <ul>
 <li>
 Greet and welcome customers in a professional and friendly manner.
 </li>
 <li>
 Listen to customer concerns and inquiries, ensuring a thorough understanding of their vehicle's issues.
 </li>
 <li>
 Provide detailed information on service options, pricing, and timelines to assist customers in making informed decisions.
 </li>
 </ul>
 
 
 
 
 2. Service Scheduling:
 
 <ul>
 <li>
 Schedule appointments for vehicle service, maintenance, and repairs.
 </li>
 <li>
 Coordinate with the service department to ensure timely completion of work orders.
 </li>
 <li>
 Communicate with customers to keep them informed about the progress of their vehicles.
 </li>
 </ul>
 
 
 
 
 3. Technical Knowledge:
 
 <ul>
 <li>
 Possess a strong understanding of Mercedes-Benz vehicles, including their features, maintenance requirements, and repair procedures.
 </li>
 <li>
 Collaborate with technicians to accurately diagnose vehicle issues and recommend necessary repairs.
 </li>
 <li>
 Explain technical information to customers in an understandable manner.
 </li>
 </ul>
 
 
 
 
 4. Documentation and Record-Keeping:
 
 <ul>
 <li>
 Maintain accurate service records, including customer information, service history, and vehicle details.
 </li>
 <li>
 Prepare invoices and explain charges to customers.
 </li>
 <li>
 Process warranty claims and paperwork efficiently.
 </li>
 </ul>
 
 
 
 
 5. Customer Satisfaction:
 
 <ul>
 <li>
 Ensure the highest level of customer satisfaction by addressing any concerns or issues promptly and professionally.
 </li>
 <li>
 Follow up with customers after service to gather feedback and address any additional needs.
 </li>
 </ul>
 
 
 
 
 6. Sales and Upselling:
 
 <ul>
 <li>
 Identify opportunities to upsell additional services or products, such as maintenance packages, accessories, or extended warranties.
 </li>
 <li>
 Promote special promotions and service packages to customers.
 </li>
 </ul>
 
 
 
 
 
 Educational Qualification
 
 
 <ul>
 <li>
 High school diploma or equivalent completion; post-secondary education in automotive technology or related field is plus.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Years of Experience: 2 - 3 Years
 </li>
 <li>
 Field of Experience: Previous experience as a service advisor in automotive repair or bodyshop environment, with strong preference for Mercedes Bens or luxury vehicle is preferred
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Exceptional communication and interpersonal skills
 </li>
 <li>
 Strong technical knowledge of Mercedes Bens vehicles and their system
 </li>
 <li>
 Proficient in computer software and systems for scheduling and record keeping
 </li>
 <li>
 Excellent problem solving and decision making abilities
 </li>
 <li>
 Customer focused with commitment to providing a superior customer experience
 </li>
 <li>
 Ability to work effectively in a fast paced, team oriented environment
 </li>
 <li>
 Strong sales and negotiation skills
 </li>
 <li>
 Details oriented and organized with high level of accuracy
 </li>
 <li>
 Familiarity with Mercedes Benz warranty and service policies
 </li>
 </ul>
 
 
 
 
 
 Job Remarks
 
 
 <ul>
 <li>
 Preferred Language: English, Arabic
 </li>
 <li>
 Job Country: Kuwait
 </li>
 <li>
 Duty Shift / Timings: One Shift (Rotational) - 9:00 am to 06:00 pm / 8:00 am to 05:00 pm
 </li>
 </ul>
 
 
</div>

Service Advisor - Mercedes Benz

Versar Global Solutions

<div>
 
 This Opportunity
 
 
 
 VGS is seeking a full-time
 
 Passenger Service Specialist
 
 in
 
 Kuwait
 
 to support the Air Terminal Ground Handling Services. Perform all tasks associated with the safe and correct operation of the Air Terminal as directed by management, regulations, policies, instructions and the Performance Work Statement.
 
 
 
 Your Impact
 
 
 
 <ul>
 <li>
 Ensure passenger service functions are IAW AFI 24-605, Volumes, DTR 4500.9-R, Parts I and III and all guidance listed in the PWS.
 </li>
 <li>
 Verify that processed passengers using automated / non-automated systems are accurate and ensure manual procedures are executed without error.
 </li>
 <li>
 Monitor the maintenance and operation of terminal security equipment and reports issues to the Passenger Manager.
 </li>
 <li>
 Ensure proper execution of the Lost &amp; Found and Mishandled baggage procedures.
 </li>
 <li>
 Assist with correct baggage build up and breakdown for baggage pallets for aircraft such as (but not limited to) C130, C17, C5, and 747 aircraft.
 </li>
 <li>
 Ensure proper posting of Space Available and Space Required passenger listings.
 </li>
 <li>
 Monitor personnel training and ensures compliance when determining travel eligibility.
 </li>
 <li>
 Verify GATES X-man Excel file inputs are accurate as per the PWS.
 </li>
 <li>
 Work with remote sites to ensure timely delivery of passenger information as per the PWS.
 </li>
 <li>
 Control all government provided equipment and ensure proper use; reports any issues to the Passenger Service Manager.
 </li>
 <li>
 Ensure passengers are properly assisted with visa and passport issues as per developed procedures.
 </li>
 <li>
 Monitor transportation and lodging procedures for in-transit thru-load passengers are being completed as per guidance.
 </li>
 <li>
 Verify collection of orders for all flights as per the PWS and regulations.
 </li>
 <li>
 Ensure personnel are properly trained IAW applicable regulations and requirement of the PWS.
 </li>
 <li>
 Enforce the screening exemption letter and provides the Passenger Manager updates when required.
 </li>
 <li>
 Monitor sterile passenger holding areas ensuring they are properly used and maintained.
 </li>
 <li>
 Ensure passengers are briefed on the AMC Commander&rsquo;s comment box location and reports any issues to the Passenger Service Manager.
 </li>
 <li>
 Verify personnel are properly enforcing hazardous/dangerous goods that are acceptable/unacceptable for passenger flights.
 </li>
 <li>
 Ensure baggage is separated by destination as per the PWS.
 </li>
 <li>
 Monitor and ensure mishandled baggage is documented as per the PWS.
 </li>
 <li>
 Ensure funds are handled in accordance with establish guidelines and help the Passenger Service Manager to resolve issues found during internal audits.
 </li>
 <li>
 Ensure proper completion of the Mishandled Baggage Summary report as per the PWS.
 </li>
 <li>
 Process Distinguished Visitors (DV&rsquo;s) working with Protocol office.
 </li>
 <li>
 Escort trucks, buses, personnel, DV&rsquo;s and other related ground conveyances and personnel as needed.
 </li>
 <li>
 Inspect, operate safely and keep clean (to include but not limited to) coaster buses, vans, aircraft staircases, and baggage belt loaders. Notify management when vehicles are not operating properly and turn vehicles in for repair.
 </li>
 <li>
 Park vehicles according to published vehicle parking plan in designated areas.
 </li>
 <li>
 Perform supplemental duties in Passenger Service or other work centers to support ATGHS aircraft handling as required/requested by Passenger Service Manager, AMCC, and Site/Alternate Managers.
 </li>
 <li>
 Safety compliance IAW Occupational Safety and Health Administration (OSHA) and Air Force Occupational Safety and Health Standards in accordance with DAFI 91-202, The U.S. Air Force Mishap Prevention Program and DAFMAN 91-203, Air Force Occupational Safety, Fire, and Health Standards. Ability to follow safety directives to maintain a healthy workplace safety culture.
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Must have computer skills and be able to operate a variety of computer programs.
 </li>
 <li>
 Must be able to speak, read and write English fluently
 </li>
 <li>
 Must maintain a valid driver&rsquo;s license from their home country with validity for 12 months from on-site employment date
 </li>
 <li>
 Must maintain a valid passport from their home country with validity for 12 months from on-site employment date. Passport must have a minimum of 6 blank pages prior to OCONUS mobilization.
 </li>
 <li>
 Must be CAC eligible and able to gain and maintain authorized entry onto US military installations.
 </li>
 <li>
 To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
 
 
 </li>
 </ul>
 
 Additional Required Qualifications
 
 
 
 <ul>
 <li>
 Must have one (1) years of working knowledge in performing Passenger Terminal Operations Services is preferred
 </li>
 <li>
 Experience in GATES systems and be familiar with all air terminal and flight-line operations is preferred.
 </li>
 <li>
 Customer Service skills/professional required.
 </li>
 <li>
 Must be detail oriented, motivated and drive to perform at a high level.
 </li>
 <li>
 Ability to work in adverse weather conditions is required.
 
 
 </li>
 </ul>
 
 Role Characteristics
 
 
 
 <ul>
 <li>
 Great interpersonal skills.
 </li>
 <li>
 Customer service oriented.
 </li>
 <li>
 Team player.
 </li>
 <li>
 Ability to multi-task.
 
 
 </li>
 </ul>
 
 About Versar Global Solutions
 
 
 
 Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial customers in the natural, built, and digital environments. With nearly 2,000 team members around the world, and a rich legacy spanning more than 70 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations.
 
 
 Versar Global Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
 
 
</div>

Passenger Service Specialist - ATGHS (USN)

LGTC Recruitment

About the RoleWe are seeking a customer-focused and technically knowledgeable Service Advisor to join our team. The Service Advisor serves as the key liaison between customers and the service department, ensuring that vehicle concerns are accurately identified, service recommendations are clearly communicated, and high-quality customer care is maintained throughout the service process.This role is ideal for professionals who are passionate about automotive service excellence, customer satisfaction, and operational efficiency in a fast-paced environment.Key Responsibilities<ul><li>Greet customers professionally and assess their vehicle service needs.</li><li>Open and manage job cards/work orders accurately using service management systems.</li><li>Provide detailed cost estimates, explain repair options, and obtain customer approvals.</li><li>Coordinate with technicians to ensure timely and accurate service completion.</li><li>Monitor repair progress and proactively update customers on job status.</li><li>Review completed repairs with customers, ensuring satisfaction before delivery.</li><li>Handle warranty claims, customer inquiries, and complaints with professionalism.</li><li>Promote additional maintenance services or products when appropriate.</li><li>Maintain detailed service records, reports, and compliance documentation.</li><li>Uphold company policies, manufacturer standards, and safety regulations.</li></ul>Qualifications and Skills<ul><li>Diploma or Bachelor&rsquo;s Degree in Automotive Technology, Mechanical Engineering, or a related field.</li><li>2&ndash;3 years of experience as a Service Advisor in an automotive dealership or service center.</li><li>Strong customer service orientation with excellent communication skills.</li><li>Solid technical knowledge of vehicle systems and maintenance processes.</li><li>Ability to explain complex technical issues in simple, customer-friendly language.</li><li>Proficient in Microsoft Office Suite and service management systems.</li><li>Highly organized, detail-oriented, and capable of multitasking.</li><li>Problem-solving ability and proactive attitude under pressure.</li></ul>Requirements<ul><li>Transferable residency (VISA 18 Regular).</li><li>Physically fit and able to handle a dynamic service environment.</li><li>Age not more than 40 years old.</li><li>Proven background in automotive service operations or customer support.</li></ul>Key Success Factors<ul><li>Customer Satisfaction: Deliver exceptional customer service and maintain long-term relationships.</li><li>Accuracy &amp; Efficiency: Prepare complete and precise job cards to avoid errors and delays.</li><li>Effective Communication: Facilitate clear and consistent communication between customers and technicians.</li><li>Technical Competence: Understand vehicle systems and provide trustworthy recommendations.</li><li>Upselling &amp; Service Maximization: Identify and recommend preventive maintenance opportunities.</li><li>Timely Follow-Up: Ensure repair progress updates and on-time completion.</li><li>Problem-Solving: Resolve issues quickly while maintaining customer trust.</li><li>Teamwork: Collaborate effectively with technicians, parts, and management.</li><li>Compliance: Adhere to safety, warranty, and documentation standards.</li></ul>Key Behavioral Competencies<ul><li>Positive, calm, and professional demeanor in all interactions.</li><li>Excellent listening and communication abilities.</li><li>Strong sense of accountability and integrity.</li><li>Adaptability to changing workloads and priorities.</li><li>Ability to handle pressure and challenging customer situations with patience.</li><li>Commitment to accuracy, organization, and quality service delivery.</li></ul>Career Growth and Development<ul><li>Skill Enhancement: Continuous learning in automotive technologies, diagnostics, and service management.</li><li>Performance-Based Advancement: Opportunities for promotion to Senior Service Advisor, Service Coordinator, or Service Manager roles.</li><li>Cross-Functional Exposure: Collaboration with technicians, parts departments, and customer relations teams.</li><li>Leadership Development: Access to training and mentorship programs to prepare for supervisory roles.</li><li>Recognition: Outstanding performance rewarded through incentives and internal recognition programs.</li></ul>Job Type: Full-timePay: KD300.000 - KD350.000 per month

Service Advisor

Alghanim Industries

<div>
 Job description:
 
 
 
 
 Job Summary
 
 
 
 Jump start your career in building a path in the Marketing Domain. The job holder will be developing and implementing the marketing plan for the Automotive Business of Alghanim Industries.
 
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 Develop and implement the marketing plan.
 </li>
 <li>
 Plan and oversee the development and execution of all marketing communication initiatives and advertising activities.
 </li>
 <li>
 Develop sales promotion and merchandising strategies to ensure maximum market penetration.
 </li>
 <li>
 Develop and implement systems to monitor competitive market position in relation to own product lines, including pricing, product features and sales strategy.
 </li>
 <li>
 Is responsible for showroom display and merchandising.
 </li>
 <li>
 Plan and conduct market research.
 </li>
 </ul>
 
 
 Education
 
 
 
 Bachelors of Marketing
 
</div>

Alghanim Academy - Marketing Executive, Automotive (Full-time opportunity)

Explore 30+ Director automotive mercedes benz passenger cars in Kuwait City Kuwait this December. Find roles across top companies and apply now to boost your career.

30 director automotive mercedes benz passenger cars jobs IN Kuwait City Kuwait

Director - Automotive - Mercedes Benz (Passenger Cars)

Senior Associate - Compliance

Service Advisor - Mercedes Benz

Passenger Service Specialist - ATGHS (USN)

Passenger Service Specialist - ATGHS (USN)

Service Advisor

Alghanim Academy - Marketing Executive, Automotive (Full-time opportunity)