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director of engineering

director customer experience

eXtra (United Electronics Co.)

<div>
 <p>
  We are seeking a highly experienced and detail-oriented
  <strong>
   Customers Experience Director
  </strong>
  to lead and elevate our Customer Experience team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Core Responsibilities:
  </strong>
 </p>
 <p>
  <strong>
   -Customer Experience Strategy
  </strong>
 </p>
 <ol>
  <li>
   Develop and lead the execution of a comprehensive customer experience strategy across physical and digital retail environments.
  </li>
  <li>
   Map and continually optimize the end-to-end customer journey.
  </li>
  <li>
   Identify key moments of truth and pain points to enhance customer satisfaction.
  </li>
 </ol>
 <p>
  <strong>
   -Retail Experience Leadership
  </strong>
 </p>
 <ol>
  <li>
   Work closely with retail store leadership to ensure front-line teams are aligned with customer-centric values.
  </li>
  <li>
   Implement and standardize best practices, service protocols, and training materials.
  </li>
  <li>
   Monitor and elevate in-store experience through mystery shops, customer feedback, and performance KPIs.
  </li>
 </ol>
 <p>
  <strong>
   -Voice of the Customer (VoC)
  </strong>
 </p>
 <ol>
  <li>
   Create feedback loops from customer insights (surveys, reviews, social media, etc.) to inform and improve operational decisions.
  </li>
  <li>
   Collaborate with operations and marketing teams to embed customer feedback into design, service, and promotion initiatives.
  </li>
 </ol>
 <p>
  <strong>
   -Team Development
  </strong>
 </p>
 <ol>
  <li>
   Lead and mentor a customer experience team focused on innovation, responsiveness, and service excellence.
  </li>
  <li>
   Partner with HR/training teams to build and deliver onboarding and ongoing learning programs for retail staff.
  </li>
 </ol>
 <p>
  <strong>
   -Analytics &amp; Reporting
  </strong>
 </p>
 <ol>
  <li>
   Track, analyze, and report on key customer experience metrics including NPS, CSAT, retention, and conversion.
  </li>
  <li>
   Develop and manage KPIs to measure customer experience performance at the store and regional levels.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Essential Qualifications:
  </strong>
 </p>
 <ol>
  <li>
   Bachelor&rsquo;s degree in business, Marketing, Retail Management, or related field (master&rsquo;s preferred).
  </li>
  <li>
   5+ years of progressive experience in retail operations, customer experience, as customers experience Director.
  </li>
  <li>
   15+ years of overall customers experience in the retail field.
  </li>
  <li>
   Proven leadership experience in a multi-store retail environment.
  </li>
  <li>
   Strong understanding of customer journey mapping and service excellence principles.
  </li>
  <li>
   Exceptional interpersonal and communication skills.
  </li>
  <li>
   Data-driven mindset with the ability to interpret and act on customer insights.
  </li>
  <li>
   Experience with customer feedback tools (e.g., Genesys) and CRM systems.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Attributes:
  </strong>
 </p>
 <ol>
  <li>
   Strategic thinker with operational execution capabilities.
  </li>
  <li>
   Passion for customer service and improving human experiences.
  </li>
  <li>
   Creative problem-solver who thrives in a fast-paced environment.
  </li>
  <li>
   Collaborative and influential leader capable of aligning stakeholders across departments.
  </li>
 </ol>
 <p>
 </p>
</div>


Director Customer Experience

ASMO

<div>
 <p>
  ASMO is a groundbreaking joint venture between DHL and Saudi Aramco. Inheriting DHL&rsquo;s logistics excellence and Saudi Aramco&rsquo;s extensive supply chain ecosystem, we are here to set a new benchmark and redefine the procurement and supply chain landscape, enabling growth.
 </p>
 <p>
  ASMO aims to be operational in 2025 and provide reliable end-to-end integrated procurement and supply chain services for companies across the industrial, energy, chemical, and petrochemical sectors. Our focus customers in the short term will be Saudi Aramco and its Affiliates. In the long term, all the industrial sectors within Saudi Arabia aim to reach the MENA region.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Objective:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Sales Specialist responsibility is to contribute to the achievement of ASMO&rsquo;s strategic goals by actively engaging in sales activities, ensuring outstanding customer satisfaction, and helping maintain a competitive edge in the market. The role holder will play a vital role in implementing sales strategies, nurturing customer relationships, and upholding a high-performance culture within the sales team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    General Responsibilities:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Collaborate with the Direct Sales &amp; Customer Service Director to align sales initiatives with ASMO's "Value Leadership" strategy, with a focus on cost efficiency and superior supply chain service performance.
  </li>
  <li>
   Assist in the development and execution of sales strategies that contribute to net growth and profitability, aligning with business plans.
  </li>
  <li>
   Collaborate with the Direct Sales &amp; Customer Service Director to ensure high performance, innovation, collaboration, and a strong customer-centric focus within the team.
  </li>
  <li>
   Conduct market research within the energy, petrochemical, chemical, and industrial sectors to identify opportunities, market trends, and customer needs.
  </li>
  <li>
   Work closely with the Direct Sales &amp; Customer Service Director to develop and present compelling new business proposals, focusing on acquiring new customers and nurturing existing customer relationships.
  </li>
  <li>
   Enhance customer relationships and ensure that ASMO consistently exceeds customer expectations regarding quality, service, and performance.
  </li>
  <li>
   Oversee the sales order processing function and manage the sales-related customer service help desk, ensuring the prompt resolution of customer inquiries and issues.
  </li>
  <li>
   Collaborate with the Marketing Director to create a compelling brand identity and position ASMO as an industry leader.
  </li>
  <li>
   Assist the Business Development Director in identifying and pursuing new business opportunities from both new and existing customers.
  </li>
  <li>
   Recommend training and development interventions for team members to build their capabilities.
  </li>
  <li>
   Contribute to the identification of opportunities for the continuous improvement of systems, processes and practices to increase productivity and operational efficiency.
  </li>
  <li>
   Implement all relevant Department&rsquo;s policies, processes, procedures and instructions so that work is carried out in a controlled and consistent manner.
  </li>
  <li>
   Contribute to the preparation of timely and accurate reports to meet departmental requirements, policies and standards.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration or equivalent from a recognized and accredited university is required.
  </li>
  <li>
   Demonstrated proficiency in oral and written English.
  </li>
  <li>
   7 years&rsquo; experience in the same Field.
  </li>
 </ul>
</div>


Sales Specialist

Grand Hyatt Al Khobar

<div><div><p>Summary</p><div><ul><li><p>
You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations</p></li><br>
<p></p><li>
To assist the Director of Rooms in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre, Business Centre and Regency or Grand Club.</li></ul></div></div><div><p>
Qualifications</p><div><p>
Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Director of Rooms or Front Office Manager. Good problem solving, administrative and interpersonal skills are a must.</p></div></div></div>

FRONT OFFICE MANAGER (SAUDI NATIONALITY)

Big Fish Recruitment

The Role
<br>We are currently seeking a Facilities Management Director for our client, an established FM service provider based in Dammam, KSA. The FM Director will lead and oversee all aspects of hard and soft facilities management operations for multiple client sites within the Kingdom. This role involves managing service delivery, client relationships, financial performance, business development, compliance with local regulations, and driving operational excellence. The Director will ensure service-level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded, while continuously improving service quality, efficiency, and client satisfaction. Key Responsibilities: - Lead and manage FM operations across all portfolios. - Develop and implement operational strategies in line with company goals and client expectations. - Build and maintain strong relationships with clients. - Identify opportunities to expand scope or improve services. - Develop and manage budgets for FM contracts. - Support business development - Lead a multidisciplinary team of FM professionals including engineers, supervisors, technicians, and cleaning/security staff.
<br><br>
Requirements
<br><ul>
<li>Bachelor’s Degree in Engineering, Facilities Management, or a related field. - Operations management experience with an FM Service Provider - Experience managing multiple projects and large blue collar workforce - Proven track record in budget management, business development, client relationships, and team leadership.</li>
</ul>
About the company
<br>Service Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs. Knowledge Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term. Care At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.

Facilities Management Director

SEGULA Technologies

<div><b>Company Description</b><p><br>
Do you want to shape the world of tomorrow and work on innovative projects? Then you're a good fit for us! We are a global engineering group with 15,000 employees and 140 locations worldwide. With our services, we are driving the topics of energy efficiency, climate protection and decarbonization and developing tech industries into new dimensions.</p><p>
The world of SEGULA Technologies Experts revolves around industries such as automotive, software, energy and life sciences. As an independent player, we support OEMs and suppliers with personal engineering services. Take advantage of new opportunities and take on exciting tasks and attractive positions with direct customer assignment.</p><b><br>
Job Description</b><p><b><br>
Main Accountabilities</b></p><p>
The Operation Manager is responsible for the operation and maintenance including waste offloading and waste preparation. To implement, manage a safe, environmentally and regulatory compliant plant that meets the site goals and provides service to its customers.</p><p><b>
Detailed Job Description</b></p><ul><li>
Planify, organize, coordinate and manage operation activities for appropriate waste offloading, storage and preparation, incineration of hazardous waste in compliance to all levels of Health and Safety standards, Environmental regulations and the Company policies and procedures.</li><li>
Support the Managing Director to settle in, review the operation and maintenance organization, implement and/or upgrade the procedures, and participate in the employee recruitment for the staff under his management.</li><li>
Manage and lead preparation of master work schedules to reflect treatment/disposal capacities, available manpower, delivery dates of waste treatment, etc.</li><li>
Enforce all compliance, health and safety, and other relevant compliance issues in accordance with regulatory policies.</li><li>
Develop and maintain methods of communication on schedule fulfillment, delays, and/or changes in incineration and maintenance operations.</li><li>
Lead and supervise operation and maintenance workforce; set priorities to operation &amp; maintenance personnel, ensuring effective use of employees to maximize daily/weekly output to meet operational objectives.</li><li>
Establish the operation and maintenance budgets and implement controls to keep expenditures within previously approved budgetary limitations.</li><li>
Participate in the development of the assets, operations and maintenance annual budget; participate in forecasting funds needed for staffing, equipment, materials, and supplies; monitor, approve and optimize expenditures; implement adjustments.</li><li>
Participate actively in the implementation of all asset upgrade works that are defined by the Managing Director with client Business Support Teams to comply with client standards. It includes the delivery of engineering study, the scope of works, BOQ, tender documents and award, work supervision, commissioning.</li><li>
Coordinate and/or provide training programs to ensure a high level of skill and proficiency among employees supervised and to conform with the Company health and safety guidelines as well as all environmental regulations.</li><li>
Prepare, weekly, and monthly operating reports.</li><li>
Ensure systems are in place for proper planning for all preventative maintenance activities to minimize unexpected shutdowns.</li></ul><p></p><b><br>
Qualifications</b><br>
<ul><li>
Bachelor's degree in Engineering, preferably Chemical or Environmental</li><li>
Eight to ten (8-10) years minimum <b>experience in hazardous waste or chemical processing industry with managerial and production operation required</b>.</li><li>
Hazardous Waste experience with Incineration performing a broad range of operational and maintenance planning activities.</li></ul><br>
<b>
Additional Information</b><p><b><br>
Personal Attributes</b></p><ul><li>
Strong team player, self motivated, highly organized,</li><li>
Excellent interpersonal and communication skills</li><li>
Time management: the ability to organize and manage multiple deadlines</li><li>
Strong management skills, supervisory and leadership skills</li><li>
Must be fluent in English, Arabic language is a plus.</li></ul><p></p><p><b><br>
Please note that only shortlisted candidates will be contacted</b></p></div>

Operation & Maintenance Manager-Al Jubayl, KSA

Valmet

<div><p><b>Valmet </b>is looking for a <b>Project Sales Manager </b>to lead the growth of our <b>Flow Control </b>projects in Saudi Arabia. Reporting directly to the Director for Saudi Arabia and Bahrain, this role offers a unique opportunity to contribute to the success of a strategic business line in a dynamic and fast-growing market.
<br>
<br>
At Valmet, our mission is to become the global champion in serving our customers and advancing industrial innovation. Our Flow Control Business Line delivers essential valve technologies and services to industries such as oil &amp; gas, chemicals, pulp &amp; paper, mining, and renewable energy. With over 400,000 valves and 80,000 actuators delivered annually, we are committed to enhancing process performance, safety, and sustainability.
</p><p></p><p><b>Location: </b>Dammam and Al Khobar
</p><p></p><p><b>In this role, you will:
</b></p><ul><li>Drive project sales and marketing efforts for Valmet Flow Control products.
</li><li>Secure product approvals with End Users and EPCs and ensure inclusion on relevant project vendor lists.
</li><li>Conduct market mapping to identify project business potential and define project development initiatives.
</li><li>Develop and implement annual action plans for projects and OEMs.
</li><li>Build and maintain high-level customer relationships to support long-term growth.
</li><li>Organize and lead customer seminars, events, and marketing campaigns.
</li><li>Monitor market trends and competitor activities and recommend strategic actions.
</li><li>Follow up on all local projects with contractors from FEED to award stage.
</li><li>Facilitate effective inter-company project communication.
</li><li>Provide timely and accurate reports to management.
</li><li>Review technical specifications and respond to inquiries during the quotation phase.
</li><li>Lead commercial contract reviews and negotiations.
</li></ul><p></p><p><b>What You Bring:
</b></p><ul><li>Bachelor&rsquo;s degree in Engineering (Mechanical, Electrical, or related field preferred).
</li><li>Minimum 10 years of sales experience in the valve industry within the Middle East.
</li><li>Strong knowledge of valves and flow control products.
</li><li>Proven track record in business development and key account management.
</li><li>Ability to work independently and manage a sales territory effectively.
</li><li>Strong negotiation skills with a focus on closing deals and achieving revenue targets.
</li><li>Excellent interpersonal and communication skills to build and maintain customer relationships.
</li><li>Ability to assess customer needs and provide tailored technical solutions.
</li><li>Self-motivated, results-driven, and proactive in identifying new business opportunities.
</li><li>Willingness to travel up to 50% of the time.
</li></ul><p></p><p><b>What We Offer:
</b></p><p>We provide a truly global working environment and an international team of experts to inspire and support you every day. This role offers excellent visibility into the business and the opportunity to take your skills and experience to the next level in a global setting.
</p><p></p><p><b>Application deadline: </b>September, 5
</p><p></p><p><b><i>When everything works together
</i></b><br>
<i>Valmet is where the best talent from a wide variety of backgrounds comes together. With over 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers&rsquo; performance forward requires creativity, technological innovations, service know-how &ndash; and above all, teamwork.
</i><br>
Join the team! www.valmet.com/careers</p></div>

Projects Sales Manager

Johns Hopkins Aramco Healthcare

<div></div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Title</b></h2>
</div><div>PATIENT RELATIONS SPECIALIST.</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Family</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Function</b></h2>
</div><div>COO</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Code</b></h2>
</div><div>30009154</div></div><div><div><h2 class="jobSectionHeader"><b>
Reports to Job</b></h2>
</div><div>Director, Manager or Team Lead of Patient Relations</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description Summary</b></h2>
</div><div>The Patient Relations Specialist at Johns Hopkins Aramco Healthcare (JHAH) provides advanced.-level professional services to enhance patient satisfaction and uphold the organization&rsquo;s image. Responsibilities include handling and following up on patient and staff complaints, suggestions, and surveys, as well as managing special projects. The role involves overseeing the implementation of advanced Patient Relations programs and improvement initiatives.</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities %</b></h2>
</div><div>30</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Collaborate with senior management to align Patient Relations strategies with organizational goals and work with directors of other departments such as administrators risk management and legal services to ensure safe and effective patient processes
</li><li>Create and update patient relations policies and procedures and assist the Director and Senior Director with statistical reports business plans and budgets</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities %</b></h2>
</div><div>70</div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Handles complaints received from executive management senior medical advisor and Medical Services Management Department MSMD follows up and provides feedback to originators and senior management</li><li>
Utilizes academic expertise and knowledge to implement programs and serves on and leads committees and taskforce as appointed
</li><li>Works in collaboration with Directors of other departments to ensure adequate and safe patient process in place such as Administrators Risk Management and legal services</li><li>
Handle the investigation of Security code cases</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Education Required</b></h2>
</div><div>Master&rsquo;s degree in Health care administration or related field as required</div></div><div><div><h2 class="jobSectionHeader"><b>
Professional Certifications Required</b></h2>
</div><div>Medical terminology training is required. PX certificate is required.</div></div><div><div><h2 class="jobSectionHeader"><b>
Years of Experience</b></h2>
</div><div>Minimum 10 years&rsquo; experience in Patient experience, healthcare field or related field as required .</div></div><div><div><h2 class="jobSectionHeader"><b>
Languages</b></h2>
</div><div>English:Fully Proficient ; Arabic:Fully Proficient</div></div><div><div><h2 class="jobSectionHeader"><b>
Functional Competencies</b></h2>
</div><div><ul><li>Due Diligence</li><li>
Audit Reporting</li><li>
Data Collection</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core Competencies</b></h2>
</div><div><ul><li>Excellence</li><li>
Integrity</li><li>
Accountability</li><li>
Cybersecurity</li><li>
Person-Centered Care</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Acknowledgement</b></h2>
</div><div>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Title</b></h2>
</div><div>No</div></div><div><div><h2 class="jobSectionHeader"><b>
Supplemental Work/Experience/Education Information</b></h2>
</div><div>N/A</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Description</b></h2>
</div><div>N/A</div></div></div></div></div></div></div></div><p></p>

PATIENT RELATIONS SPECIALIST.

Explore 438+ Director customer experience in Al Khobar this September. Find roles across top companies and apply now to boost your career.