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director of customer experience

CALO

<div>&ldquo;Responsible for overseeing customer service operations across markets.&rdquo;
But if that sentence excites you, this role probably isn&rsquo;t for you.
This is not a support role.
This is not a ticket-counting role.
This is definitely not a &ldquo;keep customers calm&rdquo; role.
This is about shaping how customers feel when they interact with Calo, at scale, across countries, through moments that matter.
If you believe customer experience is a competitive weapon, not a cost center
If you see service as a strategic function, not a reactive one
If you&rsquo;ve ever thought &ldquo;we can do better than this&rdquo; and actually meant it
Keep reading.<h4 class="jobSectionHeader">
First, what is Calo?</h4>
Calo is a meal subscription startup on a mission to make healthy eating easy. Over the past six years, we've delivered tens of millions of meals to hundreds of thousands of customers across seven countries, and we still feel like day one. Now, we're embarking on an AI-powered transformation to change how the world eats and make healthy meals better, faster, and more affordable.<h4 class="jobSectionHeader">
Calo in numbers and facts</h4><ul><li>
Operating internationally in 7 countries (Bahrain, Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Oman, the UK)</li><li>
1,600+ full-time people across all geographies</li><li>
80+ Million Dollars in funding till date, on the road to an IPO within the next two years (Latest news here)</li><li>
One of the fastest-growing food-tech startups globally today, but that&rsquo;s not important; what&rsquo;s important is serving the customers better while scaling a winning company culture</li></ul><h4 class="jobSectionHeader">
The CX team you&rsquo;ll be leading
</h4>You&rsquo;ll be stepping into a 53-person CX organization, spanning all our markets, with two core pillars:<ul><li>
Core CX Handles responding to customers and managing their problems A-to-Z with internal stakeholders, focusing on maximizing customer satisfaction and speed.</li><li>
Training &amp; Quality Team Manages onboarding, continuous on-the-job training, the internal quality score framework, and detailed feedback sessions to ensure performance consistency.</li></ul>
We don&rsquo;t believe in surface-level customer support that only responds to issues. We refuse to be a reactive helpdesk. Our role is to shape the entire customer experience &quot;end to end&quot; and create the emotional moments that turn customers into fans. You will find us doing things like:<ul><li>
Challenging inefficiencies across ops, product, and logistics to ensure every touchpoint feels smooth, intentional, and human</li><li>
Being customer advocates who push for decisions that build loyalty, not shortcuts that save time at the customer&rsquo;s expense</li></ul>
One of our most important CX pillars is our WOW moments, where we have dedicated budget and each CX member has the responsibility to create out-of-the-box surprises, gifts, and moments that make our customers feel seen, appreciated, and genuinely happy.<h4 class="jobSectionHeader">
Why this role, now?</h4>
Calo has grown fast.
And now we&rsquo;re entering a new chapter: scaling with intention.<ul><li>
Stronger systems</li><li>
Clearer standards</li><li>
Fewer heroics, more repeatability</li><li>
CX that works brilliantly on good days and bad days</li></ul>
This role is about building a world-class CX engine that can scale without losing its soul.
The role is based in Bahrain or Eastern Province, with frequent travel.
You&rsquo;ll need to be close to your teams, not just their dashboards.<h4 class="jobSectionHeader">
What you&rsquo;ll actually be doing
</h4><h5 class="jobSectionHeader">Reactive Customer Service</h5>
1. Owning the CX engine, end to end
You&rsquo;ll own the full customer service ecosystem:<ul><li>
Systems</li><li>
Teams</li><li>
Metrics</li><li>
Feedback loops</li><li>
Daily operating rhythms</li></ul>
Fast, empathetic, accurate support isn&rsquo;t the goal.
It&rsquo;s the baseline.
Your job is to keep raising the bar.
2. Designing service recovery that builds trust
Things will go wrong.
Meals get delayed. Orders get missed. Expectations get broken.
What matters is what happens next.
You&rsquo;ll define:<ul><li>
Clear SLAs and escalation paths</li><li>
Structured service recovery playbooks</li><li>
Guardrails that empower agents to make judgment calls</li><li>
Measurement of recovery effectiveness, not just ticket closure</li></ul>
Because great recovery doesn&rsquo;t just save customers
It creates loyalty.
3. Balancing global standards with local soul
You&rsquo;ll work closely with country leadership to:<ul><li>
Understand cultural nuances</li><li>
Adapt service expectations per market</li><li>
Maintain the Calo signature while feeling truly local</li></ul>
Consistency without rigidity.
Local relevance without chaos.
4. Making CX faster, smarter, lighter
You&rsquo;ll obsess over:<ul><li>
Reducing avoidable contacts</li><li>
Eliminating friction</li><li>
Automating what shouldn&rsquo;t require human effort</li></ul>
Partnering deeply with Product, Data, and Ops, you&rsquo;ll turn customer pain into engineered solutions.
AI is not optional here.
It&rsquo;s a multiplier.
5. Designing the experience, not just responding to it
You&rsquo;ll define service standards across the full journey:<ul><li>
From first order to last delivery</li><li>
From app interaction to doorstep moment</li><li>
From complaint to recovery</li></ul>
Playbooks. SOPs. Tone. Behaviors.
All intentional. All documented. All lived.
6. Building the culture behind the service
CX doesn&rsquo;t live in one team.
You&rsquo;ll design and run training across:<ul><li>
Delivery</li><li>
Kitchens</li><li>
Nutrition</li><li>
Support</li></ul>
So that everyone understands:<ul><li>
How we speak</li><li>
How we show up</li><li>
How we recover trust</li></ul><h5 class="jobSectionHeader">
Proactive Customer Experience</h5>
7. Staying ahead of onboarding and churn, not chasing it
You&rsquo;ll design proactive journeys:<ul><li>
A high-touch honeymoon for new customers</li><li>
Early-warning systems for churn risk</li><li>
Preemptive retention actions</li><li>
Structured churn interviews that actually lead to change</li></ul>
Because the best ticket
is the one that never gets created.
8. Becoming the internal voice of the customer
You&rsquo;ll own:<ul><li>
NPS, end to end</li><li>
Voice of the Customer across all channels</li><li>
Social sentiment monitoring</li><li>
Mystery shopping and competitive benchmarks</li></ul>
More importantly, you&rsquo;ll make sure insights don&rsquo;t die in decks.
You&rsquo;ll push for:<ul><li>
&ldquo;We heard you&rdquo; moments</li><li>
Real changes</li><li>
Decisions that favor long-term trust over short-term wins</li></ul>
You&rsquo;ll represent the customer in every room where customer-impacting decisions are made.
Even when it&rsquo;s uncomfortable.<h4 class="jobSectionHeader">
Are you a good fit? Ask yourself this.</h4>
Forget titles for a second.<h5 class="jobSectionHeader">
From experience</h5><ul><li>
Have I built and led CX operations at scale, not just managed them?</li><li>
Do I understand service metrics deeply and know how to balance speed, quality, and team health?</li><li>
Have I worked across multiple markets and navigated cultural nuance?</li><li>
Can I partner with Product, Ops, Data, Finance, and other teamsl as an equal?</li><li>
Do I see CX as a strategic lever, not a reporting function?</li></ul><h5 class="jobSectionHeader">
From who you are</h5><ul><li>
Do I genuinely care about extraordinary service, even when it costs more?</li><li>
Do I listen before I prescribe?</li><li>
Do I care more about good ideas than hierarchy?</li><li>
Can I build structure without killing energy?</li><li>
Am I someone people want to work with?</li><li>
Does the idea of using AI to reimagine CX excite me?</li></ul>
If you&rsquo;re nodding more than hesitating
you&rsquo;re probably close.<h4 class="jobSectionHeader">
How to apply (not the usual way)</h4>
We get a lot of CVs.
They all look impressive.
But they don&rsquo;t tell us:<ul><li>
How you think</li><li>
What you believe about service</li><li>
Why this role matters to you</li></ul>
So don&rsquo;t just send a CV.
Send us you.
A Loom.
A Notion page.
A deck.
A voice note.
A short video.
Show us how you think about customer experience
and why you believe you&rsquo;re the right person to lead it at Calo.
If this role gives you butterflies,
that&rsquo;s usually a good sign</div>

Director of Customer Experience

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 We are seeking a highly motivated and experienced
 
 IHV Alliance Sales Director
 
 to join our strategic partnerships team who will be responsible for leading IHV Alliances in the EMEA or APAC regions. Reporting to the Head of IHV Alliances, the IHV Alliance Sales Director will work closely with IHV and Canonical teams in those geographies to develop and maintain strong relationships with senior executives at strategic partner organizations, fostering collaboration and alignment on joint business objectives. The IHV Alliance Sales Director will manage and grow a team of Business Development Managers and help them identify and pursue new business opportunities with IHVs, driving revenue growth and market expansion, develop and execute go-to-market strategies for joint offerings, oversee the day-to-day management of alliances including contract negotiations and performance tracking, and issue resolution.
 
 
 The Director is responsible for building trusted relationships with IHV partners, increasing Canonical market share and attach rate, evangelising the partnership and leading all business interactions from engineer to CxO. They will often run customer workshops focused on particular initiatives at that customer, attend sales events, give public presentations and lead executive engagements.
 
 
 Location: This role will be based remotely in EMEA or APAC regions.
 
 
 
 As an IHV Alliance Sales Director you will:
 
 
 
 <ul>
 <li>
 Build strategic relationships with IHV partners at all levels
 </li>
 <li>
 Grow their awareness of open source capabilities on Canonical Ubuntu
 </li>
 <li>
 Demonstrate a deep understanding of the Linux and cloud software ecosystem
 </li>
 <li>
 Negotiate contracts and commercial business terms
 </li>
 <li>
 Demonstrate a deep understanding of large and complex organizations
 </li>
 <li>
 Lead partnerships in APAC with companies like Lenovo, Huawei, Quanta, Fujitsu, Inspur, H3C, NEC, Asus etc.
 </li>
 <li>
 Lead partnerships in EMEA with companies like Ericsson, Nokia, Bull, Siemens
 </li>
 <li>
 Lead partnerships in the Americas with companies like Dell, HPE, IBM, Supermicro
 </li>
 <li>
 Work closely with marketing, sales engineering and product management
 </li>
 <li>
 Deliver on targets, objectives and provide a voice of the partner
 </li>
 <li>
 Lead executive interlocks between IHV and Canonical leadership
 </li>
 <li>
 Travel regularly - sometimes internationally - to drive partnerships in person
 
 
 </li>
 </ul>
 
 Valued skills and experience
 
 
 
 <ul>
 <li>
 Experience in alliance or indirect sales management roles
 </li>
 <li>
 Autonomous, disciplined, hands-on, get-it-done mentality
 </li>
 <li>
 Ability to capture customer requirements, evaluate gaps, identify and create opportunities
 </li>
 <li>
 Passionate about Ubuntu products and mission
 </li>
 <li>
 Comfortable in fast-paced and high pressure environments with measurable goals
 </li>
 <li>
 Experience with Linux, virtualization, containers, and other cloud technologies.
 </li>
 <li>
 Excellent communication and presentation skills
 
 
 </li>
 </ul>
 
 What we offer colleagues
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Team Member Assistance Program &amp; Wellness Platform
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass and travel upgrades for long-haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Partner Sales Director - IHV Alliances

stc Bahrain

<div>
 
 
 Job Objective:
 
 
 
 To define the Cloud services strategic objectives and plans, in coordination with the Director of Business Products and Solutions, and drive their implementation, in alignment with the overall Business sector&rsquo;s strategy; Lead improvement initiatives for products and services in order to meet customer satisfaction, profitability targets and drive expansion across the Business sector.
 
 
 
 
 
 
 Job Specifications:
 
 
 
 
 Strategic Contribution
 
 
 <ul>
 <li>
 Contribute to the development and execution of the Business Products &amp; Solutions department&rsquo;s strategy and objectives to support growth in the Business sector.
 </li>
 <li>
 Define the overall cloud strategy for Business sector and ensure its alignment with the overall Business Products &amp; Solutions strategy, business goals and performance targets.
 </li>
 </ul>
 
 
 
 
 
 Business Planning and Performance Management
 
 
 <ul>
 <li>
 Monitor section performance KPIs and profitability, providing relevant progress updates to the Director Business Products &amp; Solutions, as needed, to remain aware of the overall Business performance.
 </li>
 </ul>
 
 
 
 
 
 Cloud Partners Management
 
 
 <ul>
 <li>
 Define the cloud partners strategy and develop cloud partners&rsquo; prioritization criteria.
 </li>
 <li>
 Manage relationships with cloud partners, ensuring contractual obligations are met, and services are delivered effectively.
 </li>
 </ul>
 
 
 
 
 
 Business Products and Solutions &ndash; Cloud Services
 
 
 <ul>
 <li>
 Supervise Cloud service lifecycle, revenues, and profitability to ensure its alignment with the Business sector&rsquo;s business needs, strategic objectives, and sales targets.
 </li>
 <li>
 Lead Cloud portfolio to drive acquisition and expansion of Cloud subscriber base in Business sector.
 </li>
 </ul>
 
 
 
 
 
 Collaboration and Cross Boundary
 
 
 <ul>
 <li>
 Coordinate with Sales and Business Operations in order to effectively prepare support material / guidelines for sales and customer service agents.
 </li>
 <li>
 Promote cooperation with Planning &amp; Performance and CVM &amp; Analytics teams in order to acquire relevant insights for designing the value proposition of Cloud Services.
 </li>
 </ul>
 
 
 
 
 
 People Management
 
 
 <ul>
 <li>
 Coordinate the department&rsquo;s activities and manage team scheduling to ensure that all work is carried out efficiently, in line with the annual business plans, policies and procedures.
 </li>
 <li>
 Develop the workforce plan and lead staff hiring, performance management and training activities to attract, develop and retain talent for the Business sector.
 </li>
 </ul>
 
 
 
 
 
 Change Management and Continuous Improvement
 
 
 <ul>
 <li>
 Lead the identification of opportunities for continuous improvement of the function&rsquo;s systems, processes, and practices considering international best practices, improvement of business processes and cost optimization.
 </li>
 <li>
 Research relevant regional and global market trends to stay up to date with best practices and drive relevant initiatives for improvements.
 </li>
 </ul>
 
 
 
 
 
 Reporting and Compliance
 
 
 <ul>
 <li>
 Ensure that all functional reports are prepared timely and accurately and meet stc Bahrain&rsquo;s organizational requirements, in adherence to the company&rsquo;s policies and quality standards.
 </li>
 <li>
 Ensure compliance to all policies and procedures, as well as to controls related to quality, health, safety, environmental management, guaranteeing employee and assets safety and legislative compliance.
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Experience:
 
 
 
 
 Minimum requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Engineering, IT or any other relevant field.
 </li>
 <li>
 Proficiency in English language
 </li>
 <li>
 Minimum 9 years of relevant experience, with at least 6 years in a leadership position
 </li>
 </ul>
 
 
 
 
 
 Role Impact:
 
 
 <ul>
 <li>
 As Product Manager for AWS Cloud solutions, the incumbent will drive the vision and execution of cutting-edge cloud solutions that empower businesses to innovate and scale securely.
 </li>
 <li>
 The role will provide strategic decisions that will directly influence the adoption and success of AWS cloud services, enabling customers to leverage cloud computing for enhanced agility, cost-efficiency, and operational excellence.
 </li>
 <li>
 The role will impact cross-functional teams, including engineering, marketing, and sales, ensuring alignment and delivering products that meet market demands.
 </li>
 <li>
 The role will be pivotal in shaping product roadmaps that address evolving customer needs and industry trends.
 </li>
 </ul>
 
 
 
 
 
 Key Job Competencies:
 
 
 <ul>
 <li>
 
 Cloud Computing Expertise
 
 : Deep understanding of AWS cloud services, architecture, and deployment models.
 </li>
 <li>
 
 Product Management Skills
 
 : Proven ability to define product vision, prioritize features, and manage the product lifecycle.
 </li>
 <li>
 
 Customer-Centric Mindset
 
 : Strong focus on understanding customer needs and translating them into actionable product requirements.
 </li>
 <li>
 
 Technical Acumen
 
 : Ability to collaborate effectively with engineering teams and grasp technical concepts.
 </li>
 <li>
 
 Analytical Thinking
 
 : Skilled in data-driven decision making and market analysis.
 </li>
 <li>
 
 Agile Methodologies
 
 : Experience working within agile frameworks to deliver iterative product improvements.
 </li>
 </ul>
</div>

Manager Cloud Services

Hilton

<div>
 A Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace.
 
 
 
 What will I be doing?
 
 
 
 As Director of Sales, you are responsible for working closely with the Senior Management Team to drive business needs and expand existing business through promotional efforts and sales channels. A Director of Sales will work to develop the sales group and groom a high-performing sales team. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments
 </li>
 <li>
 Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support
 </li>
 <li>
 Prepare company contracts for the hotel in accordance with current business and pricing conditions
 </li>
 <li>
 Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator
 </li>
 <li>
 Develop the group team through leadership and by example to include sales development; participate in the hiring of team members, and their future success
 </li>
 <li>
 Direct and manage the forecasting process in conjunction with the Revenue Department to insure accurate, timely and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast, Lead Management System, and Booking Reports
 </li>
 <li>
 Actively participate and complete the preparation of the annual Sales and Market Plan, quarterly updates, and the complexed hotels' annual Budgets. Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets, economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings
 </li>
 <li>
 Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate local activity
 </li>
 <li>
 Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests
 </li>
 <li>
 Produce accurate and timely reports that meet the needs of the hotel and the management company
 </li>
 <li>
 Prepare and present, on a monthly basis, the contribution, focus and activity of the proactive sales team to the hotel owners and senior management team
 </li>
 <li>
 Cooperate with other departments in the hotel, particularly Reservations and the Banqueting Department, to create an exceptional Guest experience and build strong, comprehensive sales programs
 </li>
 <li>
 Contribute to relevant management meetings to develop and implement sales and marketing initiatives
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Director of Sales serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
 </li>
 <li>
 Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
 </li>
 <li>
 Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
 </li>
 <li>
 Excellent organisational and planning skills
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 </li>
 <li>
 Ability to work well under time pressure and/or demanding travel schedules
 </li>
 <li>
 Demonstrated previous experience in a Sales role with the proven ability to close a sale
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of the local market
 </li>
 <li>
 Knowledge of hospitality industry
 </li>
 <li>
 A passion for sales and target-based performance
 </li>
 <li>
 Relevant degree, in sales, business development or other relevant business field, from an academic institution
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain City Centre Hotel &amp; Residences
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Sales
</div>

Director of Sales

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 On an exclusive island in the heart of the Kingdom&rsquo;s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.
 
 
 
 About The Role
 
 
 
 The Assistant Accounting Manager is responsible for assisting the Assistant Director of Residential operations &amp; Finance in maintaining the general ledger and balance sheet reconciliations.
 
 
 Additionally, the Assistant Accounting Manager is responsible for supervising other areas within the Finance Department under the direction of the Assistant Director of Residential operations &amp; Finance, including payroll, accounts payable, and accounts receivable in accordance with all related local and corporate policies and procedures.
 
 
 The Accounting structure may vary and responsibilities will be adapted as required.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Verify that all invoices are supported by duly approved purchase orders when required, signed receiving documentation and/or the approval of authorized management personnel.
 </li>
 <li>
 File documents and reports.
 </li>
 <li>
 Understand tax laws as it relates to sales tax, use tax, goods and services tax and year end processing ensuring compliance, submission and payment deadlines are met and ensure that all deductions and exemptions are properly documented.
 </li>
 <li>
 Assist the Assistant Director of Residential operations &amp; Finance in Forecasting/Budgeting and assist the Department Heads in producing their annual labor budgets.
 </li>
 <li>
 Understand and possess a working knowledge of the Accounting &amp; Finance Manual
 </li>
 <li>
 Print, prepare and mail invoices/statements for outstanding accounts at least twice a month.
 </li>
 <li>
 Prepare and maintain complete, accurate and organized records for all outstanding accounts.
 </li>
 <li>
 Ensure all payments are made correctly and with the correct authorization (approved PO), evidence of receipt, invoice or delivery slip and Accounts Payable stamp.
 </li>
 <li>
 Process all Accounts Payable invoice
 </li>
 <li>
 Prepare journal entry for accrual of invoices received after closing and for goods and services received, but not yet invoiced.
 </li>
 <li>
 Good understanding of Month-End Process, including but not limited to preparation of financial statements, accruals and journal entries, maintain reconciliations for all balance sheet accounts in established corporate formats and in accordance with generally accepted accounting principals.
 </li>
 <li>
 File documents and reports.
 </li>
 <li>
 Understand the current Edition of USALI.
 </li>
 <li>
 Prepare and coordinate the monthly reconciliations for all balance sheet accounts and all bank reconciliations, ensuring all outstanding reconciling items are investigated and resolved satisfactorily.
 </li>
 <li>
 Assist with month end adjustment journal entries and balance sheet reconciliations.
 </li>
 <li>
 Prepare required backup or work papers in order to provide analysis and control over balance sheet and P&amp;L accounts and to serve the purpose of internal and external audits.
 </li>
 <li>
 Perform any additional duties as assigned by the Director of Finance or Assistant Director of Residential operations &amp; Finance.
 </li>
 <li>
 Assist the Assistant Director of Residential operations &amp; Finance in preparation of all budgets and forecasts.
 </li>
 <li>
 Maintain harmonious and professional relationship with all departments and Home Owners.
 </li>
 <li>
 Comply with and enforce Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
 </li>
 <li>
 Assist Assistant Director of Residential operations &amp; Finance with maintaining the effectiveness of internal controls to safeguard the assets and resources of the Residences.
 </li>
 <li>
 Direct and supervise the efforts, quality, and timeliness of all aspects of payroll, accounts payable, and Accounts receivable or other areas as directed by the Assistant Director of Residential operations &amp; Finance and Director of Finance
 </li>
 <li>
 Assist in other areas of the residences as needed.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Two to five years' experience with a Finance Department, preferably within a hotel.
 </li>
 <li>
 College education or equivalent experience
 </li>
 <li>
 Solid interpersonal and relationship-building skills to work with cross-functional teams
 </li>
 <li>
 Excellent written and verbal communication skills to prepare and deliver reports, effective presentations and to facilitate meetings
 </li>
 <li>
 Promote a continuous learning environment that creates an atmosphere for professional development opportunities
 </li>
 <li>
 Apply an ethical approach to influence the outcome of situations
 </li>
 <li>
 Serve as a role model for others by demonstrating appropriate business conduct and ethical principles
 </li>
 <li>
 Continuously seek to improve/develop the performance of others and continuously strive to improve his/her own performance
 </li>
 <li>
 Work in a safe, prudent and organized manner
 </li>
 <li>
 Require a working technical knowledge of generally accepted accounting principles and all corporate policies and procedures.
 </li>
 <li>
 Require knowledge of and the ability to operate computer equipment and excellent Excel and Computer Skills. Sun, iScala and Opera Systems knowledge would be ideal and greatly valued.
 </li>
 <li>
 Strategic, analytical and have solid business acumen.
 </li>
 <li>
 Ability to read, write and speak English.
 </li>
 </ul>
</div>

Residential Assistant Accounting Manager

Onyx By Rotana

We are currently seeking for passionate and dynamic Events professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Events Coordinator you are responsible to handle all the administrative requirements of the Events office whereby your role involves maintaining an organized, systematic and updated filing system in order to ensure easy accessibility to required data and avail loss of data from the hardware and will include key responsibilities such as:<ul><li>Prepare and type Events team&rsquo;s offer letters, update the Events database system and ensure it is reviewed and properly checked before handing it for signature</li><li>Compose letters, memos, faxes and other mail on behalf of the Director of Catering &amp; Events and other executives</li><li>Maintain a prompt and accurate follow up and trace system for all correspondences</li><li>Handle all incoming calls and guest&rsquo;s inquiries in the absence of the Events team and channel to the concerned if the inquiry requires immediate action</li><li>Ensure that the Events month end report is accomplished and submitted on time</li><li>Ensure that all correspondence and offers related to the events team goes out within maximum of 24 hours</li><li>Communicate well at all levels dealing with the various administrative demands placed by the pressurized working environment</li><li>Ensure that all equipment is in proper working order and cultivate care for all equipment used</li></ul>SkillsEducation, Qualifications &amp; Experiences You should ideally have a college diploma and relevant previous work experiences. Good computer skills and perfect command of English is a must and any other language skills beside will be an asset.Knowledge &amp; Competencies The ideal candidate will be courteous, able to work with minimal supervision, be discreet and capable of dealing with high level of confidentiality. You are self motivated and with a positive attitude, the ability to think laterally and undertake initiatives, along with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player with a concern for quality, while possessing following additional competencies:Job Type: Full-time

Events Coordinator

Bahrain Jobs

Key Responsibilities:Strategic &amp; Business Leadership:<ul><li>Formulate business strategies and market-competitive plans in alignment with company goals.</li><li>Develop the Annual Business Plan and Budget for the Landscape &amp; Swimming Pool Division.</li><li>Drive the achievement of business targets and ensure sustained profitability and growth.</li><li>Identify new business opportunities and expand the client base within the GCC region.</li></ul>Operations &amp; Project Management:<ul><li>Oversee all project execution activities ensuring timely completion within contractual scope, budget, and quality standards.</li><li>Manage and monitor post-contract project performance with Project Managers and site teams.</li><li>Review tender documents, drawings, BOQs, and specifications, and ensure competitive bid submissions.</li><li>Prepare total cost summaries and present for review and approval of the Executive Director.</li><li>Handle project variations efficiently and ensure smooth communication with clients and consultants.</li></ul>Procurement &amp; Commercial Management:<ul><li>Negotiate with suppliers, subcontractors, and consultants for finalization of contracts and agreements.</li><li>Supervise procurement and trading of materials, including swimming pool equipment and related supplies.</li><li>Ensure cost control and adherence to procurement policies and contractual terms.</li></ul>People Management &amp; Administration:<ul><li>Direct, control, and supervise all departmental operations under the division.</li><li>Coordinate with Group Corporate functions to manage administrative and financial matters.</li><li>Assess current and future staffing needs based on organizational objectives and budget realities.</li><li>Lead the selection, development, appraisal, and reward of team members in line with merit principles.</li><li>Promote a high-performance culture focused on accountability, efficiency, and professional growth.</li></ul>Qualifications &amp; Experience:<ul><li>Education: Bachelor&rsquo;s Degree in Agriculture or Horticulture (Master&rsquo;s preferred).</li><li>Experience: Minimum 20 years in the landscaping and water features industry, with at least 10&ndash;13 years in the GCC region handling techno-commercial aspects of large-scale Landscape and Swimming Pool projects.</li><li>Minimum 5 years in a senior leadership or General Manager role.</li><li>Proven ability to lead and manage multidisciplinary project teams and subcontractors.</li><li>Strong communication, negotiation, and presentation skills.</li><li>GCC Driving License is mandatory.</li><li>Working knowledge of Oracle ERP systems will be an added advantage.</li></ul>Job Type: Full-timePay: BD2,000.000 - BD2,500.000 per month

General Manager - Landscape & Water features

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