operations manager

finance manager

contracts manager

branch manager

commissioning manager

duty manager

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are seeking a proactive and guest-focused Duty Manager, you will act as the face of the luxury 5* hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.
 <br/>
 <br/>
 Key Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.
  </li>
  <li>
   Oversee day-to-day operations ,Shifts particularly during peak hours, and ensure smooth coordination across departments.
  </li>
  <li>
   Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.
  </li>
  <li>
   Handle escalated guest issues with professionalism and empathy.
  </li>
  <li>
   Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
  </li>
  <li>
   Prepare and monitor accounts ensures correct account procedures are followed.
  </li>
  <li>
   Assist in training and mentoring staff to uphold the highest hospitality standards.
  </li>
  <li>
   Manage VIP 5* guest experiences, ensuring personalized service and attention to detail.
  </li>
  <li>
   Ensure compliance with hotel policies, procedures, and standards.
  </li>
  <li>
   Prepare shift reports and communicate relevant details to the management team.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Qualifications
 <br/>
 <br/>
 Degree in Hospitality Management or similar
 <br/>
 <br/>
 <ul>
  <li>
   Work experience in Middle East in a 4-5 star hotels
  </li>
  <li>
   Work experience in supervisory roles in Front Office
  </li>
  <li>
   Excellent command of English language (both Oral and Written).
  </li>
  <li>
   Arabic language will be an advantage
  </li>
  <li>
   Knowledge of the OPERA Cloud system
  </li>
  <li>
   Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
  </li>
  <li>
   Must be able to work well under pressure in a fast paced and constantly changing environment.
  </li>
 </ul>
</div>


Duty Manager

Marriott International

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25193274
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 Al Messila a Luxury Collection Resort &amp; Spa Doha, Um Al Saneem Street, Doha, Qatar, Qatar,VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Management
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
 <br/>
 <br/>
 <strong>
  CANDIDATE PROFILE
  <br/>
  <br/>
 </strong>
 <strong>
  Education And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
   <br/>
   <br/>
  </li>
 </ul>
 OR
 <br/>
 <br/>
 <ul>
  <li>
   2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  CORE WORK ACTIVITIES
  <br/>
  <br/>
 </strong>
 <strong>
  Leading Guest Services Teams
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  </li>
  <li>
   Encourages and builds mutual trust, respect, and cooperation among team members.
  </li>
  <li>
   Serves as a role model to demonstrate appropriate behaviors.
  </li>
  <li>
   Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  </li>
  <li>
   Celebrates successes and publicly recognizes the contributions of team members.
  </li>
  <li>
   Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Maintaining Guest Services and Front Desk Goals
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develops specific goals and plans to prioritize, organize, and accomplish your work.
  </li>
  <li>
   Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  </li>
  <li>
   Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
  </li>
  <li>
   Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
  </li>
  <li>
   Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
  </li>
  <li>
   Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ensuring Exceptional Customer Service
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides services that are above and beyond for customer satisfaction and retention.
  </li>
  <li>
   Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  </li>
  <li>
   Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  </li>
  <li>
   Serves as a leader in displaying outstanding hospitality skills.
  </li>
  <li>
   Sets a positive example for guest relations.
  </li>
  <li>
   Responds to and handles guest problems and complaints.
  </li>
  <li>
   Empowers employees to provide excellent customer service.
  </li>
  <li>
   Observes service behaviors of employees and provides feedback to individuals.
  </li>
  <li>
   Strives to improve service performance.
  </li>
  <li>
   Provides immediate assistance to guests as requested.
  </li>
  <li>
   Ensures employees understand customer service expectations and parameters.
  </li>
  <li>
   Participates in the development and implementation of corrective action plans to improve guest satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Implementing Projects and Policies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Implements the customer recognition/service program, communicating and ensuring the process.
  </li>
  <li>
   Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
  </li>
  <li>
   Manages payroll administration.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Conducting Human Resource Activities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  </li>
  <li>
   Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  </li>
  <li>
   Participates in employee progressive discipline procedures.
  </li>
  <li>
   Uses all available on the job training tools for employees.
  </li>
  <li>
   Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.
  </li>
  <li>
   Supervises on-going training initiatives and conducts training when appropriate.
  </li>
  <li>
   Participates in the employee performance appraisal process, providing feedback as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  </li>
  <li>
   Analyzes information and evaluating results to choose the best solution and solve problems.
  </li>
  <li>
   Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  </li>
  <li>
   Maintains high visibility in public areas during peak times.
  </li>
  <li>
   Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
  </li>
  <li>
   Performs Front Desk duties in high demand times.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
 <br/>
 <br/>
 From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Duty Manager (Beauty)
</div></div><div><div>Ref #
</div><div>228963
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 10-Dec-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role</b></p><p>
As a Duty Manager, you will manage the daily operation of the designated shops effectively and efficiently to achieve sales through excellent guest service and ensure the security of stock and cash in accordance with company policy of Qatar Duty Free.</p><p>
Key Accountabilities include, but are not limited to:</p><ul><li><p>
Communicate shop sales targets to Sales Assistants and Shop Supervisors effectively ensuring all staff are fully aware of the sales target and motivated to drive sales results.</p></li><li><p>
Achieve shop sales targets on a daily basis by the effective deployment of staff and management of stock. Implement company policies to meet performance levels as required for smooth operations of the business.</p></li><li><p>
Coordinate with the merchandising team ensuring necessary stock and consumables are ordered from the warehouse for operational efficiencies and to meet sales targets.</p></li><li><p>
Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.</p></li><li><p>
Manage the team service delivery, ensure excellent customer service is delivered to all guests in HIA, reinforce GUESTmodel within the shop.</p></li><li><p>
Manage all guest feedback/complaints, ensure all customer complaints are dealt with quickly and efficiently, and any required action is taken or escalated for higher management attention.</p></li><li><p>
Conduct staff appraisal, coaching, interviews as and when required, ensure staff performance is managed fairly and consistently across the team.</p></li><li><p>
Plan and compile staff rosters taking into consideration of all approved staff leave and the business forecast.</p></li><li><p>
Ensure maximum coverage on the shop floor when required.</p></li><li><p>
Monitor the attendance of the staff, should any unscheduled or/and un-notified absence be observed, contact the employee at the earliest stage to understand the circumstances surrounding an individual's absence and take appropriate action.</p></li><li><p>
Conduct spot check on staff product knowledge, if any gap identified, organise relevant training to ensure staff are familiar with all products on sale and promotional activities.</p></li><li><p>
Inspect all members of the shop floor team are dressed in correct company uniform and grooming standards are in line with company policy.</p></li><li><p>
Liaise with the relevant team to ensure that the product range and stock levels are consistent with the standards.</p></li><li><p>
Check pricing, layout, display and housekeeping is maintained by all members of the staff to achieve sales budget.</p></li><li><p>
Liaise with the relevant team to ensure that the product range and stock levels are consistent with the standards.</p></li><li><p>
Check pricing, layout, display and housekeeping is maintained by all members of the staff to achieve sales budget.</p></li><li><p>
Implement effective stocking procedure to ensure correct level of stock is on display to meet the customer demands at all times.</p></li></ul><p><b>
</b></p><p><b>Be part of an extraordinary story</b><br>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.</p><p>
Join us as we dare to achieve what&rsquo;s never been done before.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p><p>
The successful candidate will have the following qualifications:</p><ul><li><p>
High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 4 years of job-related experience; or</p></li><li><p>
Bachelor&rsquo;s Degree or Equivalent with Minimum 3 years of job-related experience</p></li></ul><p>
Job-specific skills &amp; experience:</p><ul><li><p>
3 years' experience in the Retail or Service Industry.</p></li><li><p>
Operational experience in a retail environment.</p></li><li><p>
Customer focus, tracking budget expenses, pricing, market knowledge, staffing, results driven.</p></li><li><p>
Financial knowledge of Cash handling, banking and working with budgets.</p></li><li><p>
Professional usage of Word/Excel is essential, while working knowledge of other retail IT systems is essential</p></li></ul><p></p><p><b>
About Qatar Airways Group</b><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.</p><p>
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=228963</div></div></div></div></div></div></div></div>

Duty Manager (Beauty)

<div><div><div><div><div><div><div><div>Job title
</div><div>Customer Services Duty Manager - GS Hub Customer Services
</div></div><div><div>Ref #
</div><div>228608
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 07-Dec-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role</b></p><p>
We are currently recruiting for <b>Customer Services Duty Manager </b>for <b>Ground Services</b> in Doha.</p><p>
The role is responsible for proactively managing QR passenger service operations on a shift basis, maintaining the corporate safety and security standards of the airline and ensuring customer service standards delivered as per values enshrined in QR. You will take decision in behalf of the Terminal Manager whenever required and maintain continuity of the operations. You will track delays and offer alternative solutions in the best possible manner. You will engage with stakeholders such as immigration/ security and HIA to benefit the customer experience. You will coordinate with Qatar Aviation Services (QAS) to improve service levels agreed to enhance the customer journey.</p><p>
Key accountabilities of the role include:</p><ul><li><p>
Participates in customer service strategy formulation pertaining to Doha Airport and in testing customer service improvements before they are rolled out to the other areas system wide. Provides feedback to strategic initiatives in the Ground Services business plan.</p></li><li><p>
Manages all staff at check-in, gates and transfer desks to ensure seamless customer journey.</p></li><li>
Manages all day-to-day operational issues, including disruption handling and service recovery in accordance with corporate procedures.</li><li>
Ensures that delayed, denied boarding and STPC passengers are provided with acceptable standard accommodation. Follows-up any issues and communicates results to line manager.</li><li>
Ensures operation remains within budgeted headcount numbers.</li><li>
Ensures that key HUB KPIs are met consistently e.g. Adherence to SPI targets, meet and exceed service quality standards targets and OTP targets.</li><li>
Ensures fraud preventions steps are adequately followed by the Agents and any escalations are highlighted to QR Security for further action.</li><li>
Provides full operational support to the Customer Services Duty Officers/ Supervisors at all times. Ensures highest levels of communication and interaction are maintained with all airside staff.</li><li>
Ensures senior managers are briefed of key issues on shift that may require action. Reports to Ground Services senior management on irregular airport operations as soon as the situation arises.</li><li>
Implements a review and risk assessment process on Standard Operations Procedures (SOP) and working practices to identify any unsafe practice for quality improvement.</li><li>
Introduces best practice operational process, procedures and controls to maximize the efficiency in operation.</li><li>
Conducts pre-shift meetings with Duty Officers and Supervisors to discuss shift activities and allocates staff as needed to enhance the resources and timing. Holds de-briefing session with all staff to highlight discrepancies and deficient areas and obtains recommendations for corrective action.</li><li>
Implements Business Contingency Plan; communicates, trains and organizes resources to have minimum operational interruption at critical situations.</li><li>
Monitors service standard for en-route transit passengers, STPC, meals/refreshment and ensure handled in accordance with the company policy/procedure.</li><li>
Manages/ develops Premium Operation and VIP areas to highest professional service levels, continuously maintains and increase premium passenger&rsquo;s satisfaction.</li><li>
Coordinates with Premium Operation and VIP manager on ongoing action plan for service improvement; adapt all possible methods to achieve/ exceed the setup targets.</li><li>
Manages all day-to-day operational issues with Premium Operations and VIP including check-in process, disruption management and service recovery in accordance with corporate procedures.</li><li>
Manages own Premium and VIP team and all third party relations that might affect the network area in a developed ways such as Ground Handling suppliers.</li><li>
Ensures adequate staffing levels are maintained per shift.</li><li><p>
Forster excellent teamwork and team spirit within Doha Hub team members, creates an enjoyable working environment and develops a sense of team belonging.</p><p></p><p><b><br>
Be part of an extraordinary story</b></p><p></p><p><br>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p></li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p><p>
The successful candidate will have the following skills and qualifications:</p><ul><li>
Relevant College or University qualification to minimum Bachelor&rsquo;s level.</li><li>
Minimum of 5 years of relevant experience within Airline Hub Operations.</li><li>
Management experience in an Airline Hub Operations environment.</li><li>
Have managed a team of people from multicultural background.</li><li>
Highly energized and passionate about delivering 5-star services experience.</li><li>
Able to work under pressure in a dynamic and fast paced environment.</li><li>
Able to meet required deadlines. Result oriented.</li><li>
With demonstrated flexibility in meeting the demands of the business.</li><li>
Solution-oriented and has good attention to details.</li><li>
Good analytical and decision making skills.</li><li>
Stakeholder management skills</li><li>
Proficient in English communications (written and spoken).</li><li><p>
Able to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills.</p><p></p><p><b><br>
About Qatar Airways Group</b></p><p></p><p><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.</p><p></p><p><br>
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p></p><p><b><br>
How to apply</b></p><p></p><p><br>
If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.</p></li></ul><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=228608</div></div></div></div></div></div></div></div>

Customer Services Duty Manager - GS Hub Customer Services

Kempinski Hotels

<div>
 <p>
  <strong>
   Application Deadline:
  </strong>
  31 December 2025
 </p>
 <p>
  <strong>
   Department:
  </strong>
  Food &amp; Beverage
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Qatar - Doha
  <br/>
  <br/>
 </p>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 To produce an outstanding guest experience within the outlet concept by managing a service team in cooperation with the culinary team. The Restaurant General Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximises profit.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 - Responsible to Head of Department/ Assistant Head of Department.
 <br/>
 - Responsible for Assistant Restaurant / Outlet Manager, Restaurant Supervisor, Restaurant Head Waiter / Waitress, Waiter / Waitress, Host / Hostess, Outlet Cashier.
 <br/>
 - Set an example by reporting to duty punctually wearing business attire according to the hotels dress code &amp; Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
 <br/>
 - Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.
 <br/>
 - Ensure that the place of work and surrounding area is kept clean and organised at all times.
 <br/>
 - Execute and demand the team to execute the highest level of service and set-up standards at all times.
 <br/>
 - Be knowledgeable of all services and products offered by the hotel.
 <br/>
 - Understand thoroughly the concept of the outlet and train all employees of the outlet in regards to the concept.
 <br/>
 - Set an example in terms of service, products and guidance of the team that reflects the concept.
 <br/>
 - Actively participate in menu design in cooperation with the outlet Head Chef and Chef Sommelier / Sommelier.
 <br/>
 - Organise tastings of daily dishes and new menus.
 <br/>
 - Know the restaurant scene and gastronomic character of the destination and be recognized in the market.
 <br/>
 - Perform up selling for all items offered by the department assigned as well as offering alternatives.
 <br/>
 - Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
 <br/>
 - Produce reports and analysis of the outlet and present report in the monthly performance meeting.
 <br/>
 - Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
 <br/>
 - Assist in preparation of the outlet&rsquo;s budget.
 <br/>
 - Conduct monthly inventory of operating supplies and equipment together with the stewarding department.
 <br/>
 - Obtain an account for the correct settlement of all sales and be overall responsible for outlet floats when and as required.
 <br/>
 - Identify errors and correct them as required during set-up, service and breakdown of operations.
 <br/>
 - Implement a flexible work schedule based on business patterns.
 <br/>
 - Establish a pool of qualified and trained full and part time employees in conjunction with the hotel&rsquo;s People Services Department.
 <br/>
 - Ensure an effective payroll control through a flexible work force maximizing the utilization of part time employees and closely cooperating with other Food &amp; Beverage departments.
 <br/>
 - Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
 <br/>
 - Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings.
 <br/>
 - Manage daily or weekly meetings with the kitchen team and fostering team work to constantly develop the restaurant / outlet for more success.
 <br/>
 - Attend all required trainings as described by the department.
 <br/>
 - Conduct daily pre-shift meetings to employees on preparation, guest profile, service and menu served.
 <br/>
 - Report incidents that require disciplinary actions immediately to the Head of Department.
 <br/>
 - Prepare and review outlet&rsquo;s operations manual updates annually in accordance with the Assistant Head of Department.
 <br/>
 - Constantly improve the product quality by sourcing the best available products.
 <br/>
 - Support activities and cooperation with the suppliers.
 <br/>
 - Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
 <br/>
 - Organise all required outlet specific trainings as described by the department.
 <br/>
 - Undertake reasonable tasks and secondary duties as appointed by the Head of Department.
 <br/>
 - Respond to any changes in the department as dictated by the hotel management.
 <br/>
 - Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department / Assistant Head of Department ensuring that the follow up is performed with the guest.
 <br/>
 - Ensure that the opening and closing procedures established for the outlet are followed.
 <br/>
 - Act as Food &amp; Beverage Duty Manager during the absence of the Food &amp; Beverage Head of Department and Assistant Head of Department.
 <br/>
 - Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.
 <br/>
 <br/>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 - Strong Food &amp; Beverage knowledge
 <br/>
 - Customer Resolution skills
 <br/>
 - Team Training skills
 <br/>
 - Appraisal training
 <br/>
 - Up selling skills
 <br/>
 - Strong personality
 <br/>
 - Ability to drive the team to provide high level of service and consistency
 <br/>
 - BA/BSc in Hospitality Management or related field, preferably from hotel school
 <br/>
 - Minimum 2 year in F&amp;B management role
 <br/>
 - Ability to work and communicate in a multinational environment
 <br/>
 - Ability to operate computer and office equipment
 <br/>
 - Proficiency in Excel and Word
 <br/>
 - Excellent written and verbal communication skills
 <br/>
 <br/>
 <strong>
  About Kempinski
  <br/>
  <br/>
 </strong>
 Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
 <br/>
 Embrace an experience as individual as you are!
 <br/>
</div>


Restaurant General Manager - Public House

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25180322
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar,VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Management
 <br/>
 <br/>
 <strong>
  YOUR LEGACY STARTS WITH US
  <br/>
  <br/>
 </strong>
 At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.
 <br/>
 <br/>
 <strong>
  FIND PURPOSE IN YOUR PASSION
  <br/>
  <br/>
 </strong>
 At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
 <br/>
 <br/>
 Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:
 <br/>
 <br/>
 <ul>
  <li>
   A rewarding career within one of the most recognized and prestigious luxury brands in the world.
  </li>
  <li>
   Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.
  </li>
  <li>
   Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.
  </li>
  <li>
   Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.
  </li>
  <li>
   A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:
  </li>
  <li>
   Exclusive training and leadership development programs
  </li>
  <li>
   Recognition and rewards for exceptional service
  </li>
  <li>
   Preferential Members Rates at Marriott Hotels Globally
  </li>
  <li>
   Dining &amp; Wellness discounts for your family and you
  </li>
  <li>
   Medical Insurance Coverage
  </li>
  <li>
   An HR team dedicated to your success and wellbeing
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  OUR EXPECTATIONS FROM THE ROLE:
  <br/>
  <br/>
 </strong>
 Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
 <br/>
 <br/>
 <strong>
  CANDIDATE PROFILE
  <br/>
  <br/>
 </strong>
 <strong>
  Education And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
   <br/>
   <br/>
  </li>
 </ul>
 OR
 <br/>
 <br/>
 <ul>
  <li>
   2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  CORE WORK ACTIVITIES
  <br/>
  <br/>
 </strong>
 <strong>
  Supporting Property Operations and Guest Relations Needs
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
  </li>
  <li>
   Communicates any variations to the established norms to the appropriate department in a timely manner.
  </li>
  <li>
   Sends copy of MOD report to all departments on a daily basis.
  </li>
  <li>
   Strives to improve service performance.
  </li>
  <li>
   Ensures compliance with all policies, standards and procedures.
  </li>
  <li>
   Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Supporting Profitability Goals
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Understands and complies with loss prevention policies and procedures.
  </li>
  <li>
   Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  </li>
  <li>
   Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Managing The Guest Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.
  </li>
  <li>
   Empowers associates to provide excellent customer service.
  </li>
  <li>
   Provides immediate assistance to guests as requested.
  </li>
  <li>
   Serves as a leader in displaying outstanding hospitality skills.
  </li>
  <li>
   Sets a positive example for guest relations.
  </li>
  <li>
   Responds to and handles guest problems and complaints.
  </li>
  <li>
   Ensures associates understand customer service expectations and parameters.
  </li>
  <li>
   Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
  </li>
  <li>
   Participates in the development and implementation of corrective action plans to improve guest satisfaction.
  </li>
  <li>
   Records guest issues in the guest response tracking system.
   <br/>
   <br/>
  </li>
 </ul>
 In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
 <br/>
 <br/>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 <br/>
 <br/>
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 <br/>
 <br/>
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 <br/>
 <br/>
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Manager on Duty

FRIENDS MANPOWER RECRUITMENT

<p>The candidate for <b>HouseKeeping Manager </b>should have relevant work experience and will be responsible for overseeing housekeeping operations within a facility. Key responsibilities include:</p><ul><li>Ensuring high standards of cleanliness and hygiene are maintained.</li><li>Managing housekeeping staff effectively.</li><li>Developing and implementing housekeeping procedures.</li><li>Controlling inventory and managing budgets related to housekeeping.</li><li>Conducting site visits, analyzing, and evaluating information related to tenders and cost estimation for facility management consumables, equipment, and materials.</li><li>Understanding direct and indirect resources in line with the scope of work and project specifications.</li><li>Hands-on experience in preparing and submitting housekeeping tender requirements.</li></ul><p>REQUIREMENTS:</p><ul><li>with 2 years' experience with the same role</li><li>with valid QID</li><li>Transferable Visa</li><li>Male only</li></ul><p>SALARY OFFER - QR. 6,700.00 (FULL PACKAGE) + DUTY MEALS AND OTHERS.</p><p>Job Type: Full-time</p><p>Pay: QAR6,000.00 - QAR6,700.00 per month</p>

Housekeeping Manager

Explore 971+ Duty manager in Doha Qatar this December. Find roles across top companies and apply now to boost your career.

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