e commerce operations manager

Emirates Pride Perfumes

Job Summary: Responsible for managing daily e-commerce operations, ensuring timely order processing, accurate packing, and smooth coordination of deliveries. The role involves maintaining inventory accuracy, preparing dispatch lists, and ensuring customer satisfaction through efficient logistics management.Key Responsibilities:<ul><li>Receive, verify, and process online orders as per the daily Excel order list.</li><li>Pick, pack, and prepare delivery items accurately in line with company standards.</li><li>Coordinate with courier and delivery teams to ensure timely dispatch and delivery.</li><li>Maintain and update inventory records to ensure stock accuracy.</li><li>Monitor order tracking and handle any delivery issues or discrepancies.</li><li>Support e-commerce operations including order management, returns, and exchanges.</li><li>Ensure packaging materials and stock are adequately maintained.</li><li>Prepare daily and weekly logistics reports for management review.</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of experience in e-commerce order fulfillment or logistics operations.</li><li>Strong knowledge of Excel and inventory tracking systems.</li><li>Excellent organizational and time management skills.</li><li>Attention to detail and ability to work in a fast-paced environment.</li><li>Good communication and teamwork abilities.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthExpected Start Date: 29/10/2025

E-Commerce & Logistics Specialist

BGroup

Job SummaryWe are looking for a detail-oriented E-Commerce Operations Executive to manage day-to-day operations across multiple online marketplaces. The role involves order processing, inventory management, vendor account handling, and reporting to ensure smooth and efficient e-commerce operations.Key ResponsibilitiesHandle daily order processing across all e-commerce platformsManage Amazon Vendor account, including:Accepting Purchase Orders (POs)Managing delivery appointmentsCoordinating with warehouse and logistics teamsManage and operate Noon seller/vendor accountProcess and fulfill Shopify orders accurately and on timeMonitor, manage, and update inventory levels across all channelsCreate Purchase Orders (POs) in the internal systemPrepare and maintain reports, invoices, and reconciliation statementsTrack order status, deliveries, and resolve operational issuesEnsure system data accuracy for orders, inventory, and pricingCoordinate with internal teams to avoid stock-outs and delaysRequired Skills &amp; QualificationsExperience in e-commerce operations (Amazon, Noon, Shopify)Strong understanding of order fulfillment and inventory managementAbility to manage vendor portals and dashboardsGood analytical and reporting skillsProficient in Excel / Google SheetsStrong attention to detail and time management skillsJob Type: Full-time

E-commerce Operation Executive

SPARKLAXY TECHNOLOGY FZCO

Be at the forefront of managing our E-Commerce platform operations!Join us as an E-Commerce Platform Operations and oversee our company's eCommerce operations, ensuring a seamless and positive customer purchasing experience. That involves streamlining processes, optimizing order fulfillment, and enhancing the customer journey in the ever-evolving world of online retail.If you are a motivated and organized individual who can stay ahead of industry trends, adapt quickly to changes in the market, and effectively collaborate, we want you!In this role, you will:1.Develop and execute strategies to improve customer service, buyers and sellers throughout the eCommerce journey2.Need to collect and manage feedback from both B-side sellers and C-side buyers and optimise and iterate on the platform (both website and application）3.Through holding marketing campaigns, email marketing, daily push, etc. to increase the volume of active users and user conversion rate.4.Focus on competitors' platforms and summarise their new features, functions in time to publish them on our own platform.5.Monitor and evaluate the performance of promotional campaigns, making adjustments as needed to maximize their effectiveness.6.Manage customer accounts and provide support, addressing issues or concerns to maintain high user satisfaction.7.Responsible for data analysis, keenly identify product issues through data analysis, and continuously improve product data metrics.8.Responsible for user operations, enhance user lifetime value through refined operations and extend the time users use the product.Requirements:Bachelor's degree or above, with 3-5 years of experience in product operations.Have independently managed product operations and possess a systematic understanding of operations modules.Familiar with promotion methods such as ASO, SEO, SEM, and have a mature user growth methodology.Job Type: Full-timeJob Type: Full-timePay: From AED5,500.00 per month

Platform operation

KIKO MILANO

<div>
 
 
 KIKO Milano
 
 is a leading cosmetics company, and we are seeking a highly motivated E-Commerce &amp; Online Wholesale Manager to join our team.
 
 
 
 
 
 The E-Commerce &amp; Online Wholesale Manager will be responsible for developing and executing the e-commerce strategy to drive online sales, enhance customer experience, and maximize brand visibility. This role involves overseeing all aspects of the e-commerce platform, from product management to digital marketing, ensuring alignment with overall business goals.
 
 
 
 
 
 This is a great opportunity for a highly organized and detail-oriented individual to join our dynamic and growing team.
 
 
 
 
 
 
 KIKO Milano
 
 is constantly committed to a single objective: to allow everyone to treat themselves to the most innovative cosmetics with highest quality out having to sacrifice their budget.
 
 
 To give all their customers the chance to experiment in all areas of make-up and treatments with top quality shades, packaging and formulas which are always on trend.
 
 
 Finally, to create a beauty care concept which is able to rewrite the rules of cosmetics: quality is no longer synonymous with high prices. With KIKO, professional luxury is an exciting reality you can touch. For every budget.
 
 
 
 
 
 
 Role:
 
 E-Commerce &amp; Online Wholesale Manager
 
 
 
 Reports to:
 
 Regional Managing Director-IMEA
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 
 
 
 Scope
 
 
 
 
 
 <ul>
 <li>
 
 Shopify Platform Ownership:
 
 Serve as the primary owner of the Shopify ecosystem, including storefront management, app integrations, theme customization, and backend configuration. Apply prior migration experience to optimize platform architecture, streamline operations, and ensure scalability for future growth.
 </li>
 <li>
 
 Site Management:
 
 Oversee daily operations of the brand&rsquo;s Shopify-powered e-commerce platform, ensuring optimal performance, uptime, and seamless user experience.
 </li>
 <li>
 
 Digital Marketing Execution:
 
 Strategically launch and monitor campaigns across SEO, SEM, email, social media, and affiliate channels, integrating Shopify&rsquo;s marketing tools and apps to drive traffic and conversions.
 </li>
 <li>
 
 Merchandising &amp; Content:
 
 Optimize Shopify product pages, visuals, and descriptions to enhance conversion rates and reinforce brand storytelling. Utilize Shopify&rsquo;s CMS and third-party integrations to streamline content updates.
 </li>
 <li>
 
 UX &amp; CRO:
 
 Analyze user behavior using Shopify analytics and third-party tools to identify friction points. Implement data-driven improvements to the customer journey, checkout flow, and mobile experience, drawing on insights from previous Shopify migrations.
 </li>
 <li>
 
 Analytics &amp; Reporting:
 
 Track and report on key performance indicators such as traffic, conversion rate, AOV, bounce rate, and customer retention using Shopify&rsquo;s native analytics and integrated BI platforms.
 </li>
 <li>
 
 Fulfillment Coordination:
 
 Collaborate with logistics and customer service teams to ensure timely order fulfillment and high customer satisfaction, leveraging Shopify&rsquo;s fulfillment network and automation capabilities.
 </li>
 <li>
 
 Tech Collaboration:
 
 Partner with IT and global teams to enhance the Shopify platform, resolve bugs, and roll out new features. Apply lessons learned from past Shopify migrations to anticipate challenges and accelerate implementation.
 </li>
 </ul>
 
 
 
 
 
 Main Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Strategic Planning:
 
 Develop and implement the e-commerce strategy to achieve sales targets and enhance market presence.
 </li>
 <li>
 
 Website Management:
 
 Oversee the day-to-day operations of the e-commerce site, ensuring a seamless user experience and optimal functionality.
 </li>
 <li>
 
 Product Management:
 
 Manage product listings, inventory, pricing strategies, and promotions to maximize sales potential.
 </li>
 <li>
 
 Digital Marketing:
 
 Collaborate with marketing teams to execute online marketing campaigns, including SEO, PPC, email marketing, and social media promotions.
 </li>
 <li>
 
 Analytics and Reporting:
 
 Monitor website performance, analyze customer behavior, and generate reports to inform strategic decisions and improve ROI.
 </li>
 <li>
 
 Customer Experience:
 
 Ensure excellent customer service and address customer inquiries, complaints, and feedback effectively.
 </li>
 <li>
 
 Collaboration:
 
 Work closely with cross-functional teams, including IT, sales, and logistics, to ensure alignment and efficient operations.
 </li>
 <li>
 
 Budget Management:
 
 Manage the e-commerce budget, optimizing spending to achieve maximum impact on sales and brand visibility.
 </li>
 <li>
 
 Trend Analysis:
 
 Stay up-to-date with industry trends, competitor strategies, and emerging technologies to maintain a competitive edge.
 
 
 </li>
 <li>
 
 Account Management:
 
 Be the lead on account management and the primary point of contact for online wholesale partners.
 </li>
 <li>
 
 Partners Management:
 
 Manage stakeholders to ensure we are owners at every touchpoint with a focus on driving brand image and representation across to capture market share.
 </li>
 <li>
 
 Project lead for key season moments:
 
 Ensure great functional plans for key peak moments on the wholesale side of business, for e.g. Ramadan, Black Friday, etc.
 </li>
 <li>
 
 Strategy setting:
 
 Ensure annual and quarterly strategy meetings are conducted to re-align and introduce KIKO MILANO&rsquo;s vision for the region and any changes to ensure online cohesiveness.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 
 
 <ul>
 <li>
 5+ years of experience in e-commerce management or digital marketing.
 </li>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field.
 </li>
 <li>
 Proven experience in managing e-commerce platforms and driving online sales.
 </li>
 <li>
 Strong ability to analyze data and generate insights to inform decision-making.
 </li>
 <li>
 Familiarity with SEO, PPC, email marketing, and social media strategies.
 </li>
 <li>
 Knowledge of e-commerce software and analytics tools (e.g., Google Analytics, Shopify, Magento).
 </li>
 <li>
 Excellent organizational and multitasking skills.
 </li>
 <li>
 Focused on enhancing the customer experience and responding to consumer needs.
 </li>
 <li>
 Strong communication and interpersonal abilities.
 </li>
 <li>
 Strong critical thinking skills to address challenges and develop innovative solutions.
 </li>
 <li>
 Proficient in Microsoft Office Suite and other relevant software.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Attention to detail and high level of accuracy.
 </li>
 <li>
 Arabic is a PLUS.
 </li>
 </ul>
</div>

E-commerce & Wholesale Manager

Al Khayyat Investments (AKI)

<div>
 
 The Key Account Manager (E-commerce) is responsible for managing and growing the relationship and sales performance of our most strategic e-commerce partners and online marketplaces. The KAM acts as the primary point of contact, driving mutual business growth, negotiating favorable terms, and ensuring a superior brand presence and operational efficiency across all assigned digital accounts.
 
 
 
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 
 1. Account Strategy &amp; Sales Growth
 
 
 <ul>
 <li>
 Develop and execute comprehensive, data-driven account plans to achieve and exceed sales, margin, and market share targets across all assigned e-commerce accounts.
 </li>
 <li>
 Identify and capitalize on new product opportunities, promotional strategies, and digital marketing collaborations to maximize revenue.
 </li>
 <li>
 Conduct regular business reviews with key stakeholders, presenting performance insights, market trends, and future strategic recommendations.
 </li>
 <li>
 Negotiate annual contracts, terms, pricing, and promotional calendars with account buyers and management.
 </li>
 </ul>
 
 
 
 
 
 2. E-commerce Operations &amp; Performance
 
 
 <ul>
 <li>
 Monitor and manage key e-commerce performance metrics, including conversion rate, traffic, inventory levels (In-Stock Rate), Return Rate, etc
 </li>
 <li>
 Work closely with Supply Chain and Logistics to forecast demand accurately and ensure optimal inventory flow, preventing out-of-stock scenarios.
 </li>
 <li>
 Oversee the accuracy and completeness of product listings (PIM/DAM) to ensure best-in-class digital shelf execution (product titles, descriptions, images, A+ Content/Enhanced Brand Content).
 </li>
 </ul>
 
 
 
 
 
 3. Cross-Functional Collaboration &amp; Leadership
 
 
 <ul>
 <li>
 Serve as the internal e-commerce expert, leading collaboration across departments:
 </li>
 <li>
 
 Marketing:
 
 Align on digital advertising (PPC/Sponsored Ads), social media campaigns, and content development.
 </li>
 <li>
 
 Product:
 
 Provide market feedback for future product development and portfolio optimization.
 </li>
 <li>
 
 Finance:
 
 Manage budgets, promotional spending, and profitability analysis.
 </li>
 <li>
 Manage a dedicated account budget for trade spending and digital investments.
 </li>
 </ul>
 
 
 
 
 
 4. Market Intelligence
 
 
 <ul>
 <li>
 Maintain an in-depth understanding of the competitive landscape, marketplace policies, and emerging e-commerce trends.
 </li>
 <li>
 Utilize advanced analytics tools (e.g., Helium 10, Jungle Scout, internal marketplace dashboards) to extract actionable insights.
 </li>
 </ul>
 
 
 
 
 
 EXPERIENCE &amp; QUALIFICATION:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing, E-commerce, or a related field.
 </li>
 <li>
 3+ years of experience in Key Account Management, Sales, or Business Development, specifically within the e-commerce sector. Proven track record of managing and growing major online accounts
 </li>
 </ul>
 
 
 
 
 
 SKILLS, KNOWLEDGE &amp; ABILITIES:
 
 
 <ul>
 <li>
 
 Job Specific:
 
 Deep understanding of e-commerce fundamentals, supply chain logistics, and marketplace algorithms.
 </li>
 <li>
 
 Generic Skills:
 
 Strong negotiation, analytical, and communication skills. High proficiency in Microsoft Excel (pivot tables, v-lookups) and presentation software.
 </li>
 <li>
 
 Reporting Staff:
 
 Manage e-Commerce specialist &amp; executives
 </li>
 </ul>
 
 
 
 
 
 WORKING ENVIRONMENT:
 
 Office based
 
 
 
</div>

Key Account Manager - eCommerce (Consumer)

Client of High Street Resources

They are now seeking an experienced Senior Manager Contract Logistics (E-Commerce &amp; Retail) to drive regional business growth, lead solution design, and support capacity expansion initiatives across the MENA region. Role Overview This is a leadership position responsible for developing, executing, and managing commercial strategies within the E-Commerce and Retail vertical. The role involves leading cross-functional teams, overseeing solution design and implementation, and driving customer acquisition and retention. The successful candidate will have a deep understanding of omni-channel logistics, fulfillment operations, and retail supply chain transformation across the GCC. Key Responsibilities <ul> <li>Develop and implement contract logistics strategies for E-Commerce and Retail clients across the GCC.</li> <li>Drive commercial growth through new business development, solution engineering, and pricing excellence.</li> <li>Manage a team of Contract Logistics Engineers and Pricing Specialists, ensuring collaboration and high performance.</li> <li>Lead RFQ processes, commercial negotiations, and renewals for key accounts.</li> <li>Oversee greenfield and brownfield warehouse development, ensuring operational readiness and compliance.</li> <li>Work closely with Sales, Operations, Finance, and Engineering to deliver best-in-class logistics solutions.</li> <li>Analyze market trends, customer behaviors, and competitor offerings to identify opportunities.</li> <li>Represent the company at trade shows and industry forums, strengthening its presence in the region.</li> <li>Ensure that all activities adhere to HSE, quality, and corporate compliance standards.</li> <li>Travel regionally to evaluate facilities, meet clients, and oversee project implementation.</li> </ul> Requirements <ul> <li>Bachelor s degree in Logistics, Supply Chain, or Business Administration (Master s preferred).</li> <li>Minimum 15 years of logistics and supply chain experience, with at least 5 years in E-Commerce and Retail contract logistics.</li> <li>Proven track record in solution design, warehouse automation, and fulfillment center operations.</li> <li>Experience leading greenfield warehouse or distribution projects in the GCC.</li> <li>Excellent understanding of last-mile delivery, omni-channel logistics, and digital fulfillment models.</li> <li>Strong commercial acumen and experience managing complex RFQs and negotiations.</li> <li>Exceptional leadership, stakeholder management, and communication skills.</li> <li>Analytical and data-driven mindset with attention to operational efficiency and continuous improvement.</li> <li>Familiarity with Lean, Six Sigma, or other process optimization frameworks preferred.</li> <li>Willingness to travel within the region.</li> </ul> Ideal Profile You are a strategic and hands-on logistics leader with a proven ability to deliver innovative, scalable solutions for e-commerce and retail supply chains. You thrive in dynamic, cross-functional environments, balancing commercial growth with operational excellence.

Senior Manager - Contract Logistics

Atlantis Holiday LLC

We are currently looking for an Arabic and English-speaking E-Commerce Manager who can join immediately and with at least 3 years&rsquo; experience working in travel related industry. As an e-Commerce Specialist, you will create and implement strategies that make online transactions possible. You will organize, develop, and execute website marketing plans.Duties/Responsibilities:<ul><li>Write and edit product content that will be published on e-Commerce websites/portals.</li><li>Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance.</li><li>Work closely with different teams (product management, graphics, sales) to provide updated content that will be sharedacross e-Commerce platforms.</li><li>Provide support in other areas of Media Marketing, PPC, Email Marketing, SEO, Keyword Research, Google Analytics, Website UX, and Paid Social Media.</li><li>Be a subject matter expert to assigned product categories.</li><li>Identify SEO best practices regarding inventory, pre-orders, and pricing policies.</li><li>Monitor changes in product sales by using web analytics and Excel spreadsheets (pivot tables, vlookups, etc) to stay organized.</li><li>Ability to multitask and meet deadlines while maintaining attention to detail.</li></ul>Required Education, Skills and Qualifications<ul><li>Minimum 3 years&rsquo; UAE experience as an E-Commerce Manager.</li><li>Graduate of Bachelor&rsquo;s degree with attested education certificates.</li><li>Proficient in Arabic and English both written and oral. Other foreign languages are an advantage.</li><li>Must have hands-on experience in online sales and digital promotion of travel products</li><li>Computer literate, excellent in MS Office &amp; other search engines.</li><li>Minimum of 3+ years experience in a fast-paced, e-Commerce business.</li><li>Hands-on experience in managing and maintaining e-Commerce websites/portals.</li><li>Knowledgeable of the e-Commerce space that includes marketing strategies, various leading e-Commerce website builders, product development, competitive strategies, consumer research, industry trends and usability best practices.</li><li>Knowledge of various platforms and online sales strategies and can be used to conduct digital sales or website conversions.</li><li>Familiarity with web design and a keen eye to detail.</li><li>Excellent communication and collaboration skills.</li><li>Analytical and multitasking skills.</li></ul>Job Type: Full-time

E-commerce Manager

Explore 3319+ E commerce operations manager in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.