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NexBirlik Innovation

<p><b>Uygulama E&#287;itim Temsilcisi</b></p><p>NexBirlik, genel merkezi Hong Kong&rsquo;da bulunan ve operasyon merkezi olarak &#304;stanbul&rsquo;da faaliyet g&ouml;steren yeni nesil bir dijital ticaret platformudur.</p><p>Platformumuz, kullan&#305;c&#305; topluluklar&#305;n&#305; operasyon modelinin merkezine alarak; s&uuml;rd&uuml;r&uuml;lebilir b&uuml;y&uuml;me, y&uuml;ksek etkile&#351;im ve veri odakl&#305; operasyon y&ouml;netimi sa&#287;layan yenilik&ccedil;i bir yap&#305; sunmaktad&#305;r.</p><p><b>G&ouml;rev ve Sorumluluklar:</b></p><ul><li>Yeni &ccedil;al&#305;&#351;anlara ve i&#351; ortaklar&#305;na platform yap&#305;s&#305;, topluluk operasyonlar&#305; ve uygulama kullan&#305;m&#305; hakk&#305;nda e&#287;itimler vermek,</li><li>&#350;irket e&#287;itim stratejilerine uygun &#351;ekilde &ccedil;evrimi&ccedil;i ve y&uuml;z y&uuml;ze e&#287;itim programlar&#305;n&#305; tasarlamak, planlamak ve y&uuml;r&uuml;tmek,</li><li>Sunum, dok&uuml;man, uygulamal&#305; anlat&#305;m ve vaka &ccedil;al&#305;&#351;malar&#305; gibi kapsaml&#305; e&#287;itim i&ccedil;erikleri olu&#351;turmak,</li><li>Kat&#305;l&#305;mc&#305;lar&#305;n &ouml;&#287;renme s&uuml;re&ccedil;lerini analiz etmek, performanslar&#305; takip etmek ve geli&#351;im raporlar&#305; haz&#305;rlamak,</li><li>E&#287;itim programlar&#305;ndan elde edilen verileri de&#287;erlendirerek &ouml;&#287;renme &ccedil;&#305;kt&#305;lar&#305;n&#305;n kalitesini art&#305;rmak,</li><li>E&#287;itim ve Geli&#351;im Merkezi&rsquo;nin yetenek geli&#351;tirme s&uuml;re&ccedil;lerine aktif destek sa&#287;lamak ve potansiyel liderleri tespit etmek,</li><li>Genel Merkez mentorlar&#305; ile koordineli &#351;ekilde kurumsal e&#287;itim standartlar&#305;n&#305; uygulamak ve geli&#351;tirmek,</li><li>E&#287;itim s&uuml;recinde gelen sorular&#305; etkin &#351;ekilde y&ouml;netmek, &ccedil;al&#305;&#351;ma k&uuml;lt&uuml;r&uuml; ve &#351;irket de&#287;erlerini do&#287;ru &#351;ekilde aktarmak.</li></ul><p><b>Nitelikler </b></p><ul><li>Y&uuml;ksek anlat&#305;m, sunum ve ileti&#351;im becerilerine sahip,</li><li>E&#287;itim vermekten, toplulukla etkile&#351;im kurmaktan ve anlat&#305;mdan keyif alan,</li><li>&Ouml;&#287;renme&ndash;&ouml;&#287;retme s&uuml;re&ccedil;lerine hakim, e&#287;itim i&ccedil;eri&#287;i geli&#351;tirme konusunda g&uuml;&ccedil;l&uuml;,</li><li>Sorumluluk duygusu y&uuml;ksek, &ccedil;&ouml;z&uuml;m odakl&#305; ve e&#287;itim program&#305; y&ouml;netebilen,</li><li>Platform mekanizmas&#305;n&#305;, i&#351; ak&#305;&#351;lar&#305;n&#305; ve topluluk operasyon mant&#305;&#287;&#305;n&#305; &ouml;&#287;renmeye istekli,</li><li>Tercihen e&#287;itim, dan&#305;&#351;manl&#305;k, sat&#305;&#351;, pazarlama veya operasyon alanlar&#305;nda deneyimi olan,</li><li>En az &ouml;n lisans mezunu (deneyimli adaylarda esneklik sa&#287;lanabilir),</li><li>WhatsApp, Zoom vb. dijital uygulamalar&#305; kullanabilen.</li></ul><p><b>Biz Neler Sunuyoruz?</b></p><ul><li>Performansa dayal&#305; haftal&#305;k prim sistemi</li><li>Tamamlanan g&ouml;revler i&ccedil;in ek &ouml;deme te&#351;vikleri&#65288;kay&#305;t, deneyim kalitesi, geri bildirim vb.)</li><li>&Uuml;st&uuml;n performans g&ouml;steren adaylar i&ccedil;in tam zamanl&#305; kadro ve terfi f&#305;rsatlar&#305;</li></ul><p><b>&Ccedil;al&#305;&#351;ma Modelimiz</b></p><ul><li>10.00-18.00 aras&#305; &ccedil;al&#305;&#351;ma saatlerimiz bulunmaktad&#305;r.</li><li>S&uuml;re&ccedil; boyunca merkez ofisteki mentorlar taraf&#305;ndan y&ouml;nlendirme ve destek sa&#287;lanmaktad&#305;r.</li></ul><p><b>S&uuml;recimiz Nas&#305;l &#304;lerliyor?</b></p><p>Sen de NexBirlik TEAM ile g&uuml;&ccedil;lenmek istiyorsan, ba&#351;vurunu hemen tamamla ve bizimle birlikte yola &ccedil;&#305;k!</p><p>&Ouml;n de&#287;erlendirme sonras&#305;nda uygun adaylarla telefon &uuml;zerinden ileti&#351;ime ge&ccedil;ilecek ve</p><p>Genel M&uuml;d&uuml;rl&uuml;k&rsquo;te y&uuml;z y&uuml;ze m&uuml;lakata davet edilecektir.</p><p>*6698 say&#305;l&#305; Ki&#351;isel Verilerin Korunmas&#305; Kanunu kapsam&#305;nda, ki&#351;isel verileriniz ba&#351;vuru s&uuml;reci boyunca yaln&#305;zca i&#351;e al&#305;m amac&#305;yla i&#351;lenmektedir.</p><p><b>Ofis Adresi:</b> &#350;irinevler Mahallesi, Meri&ccedil; Sokak, No: 11 Toyak &#304;&#351; Merkezi, Kat: 8</p><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p><p>Maa&#351;: 25.000,00TRY - 50.000,00TRY ayl&#305;k</p>

Uygulama Eğitim Temsilcisi

KÜÇÜKŞEYLER ANAOKULLARI GENEL MERKEZ

<div><h2 class="jobSectionHeader"><b>&#304;&#351; Tan&#305;m&#305;</b></h2><div>
&#304;&#351; &#304;lan&#305;: PDR KOORD&#304;NAT&Ouml;R&Uuml;<br>
<br>
&#350;irket: K&Uuml;&Ccedil;&Uuml;K&#350;EYLER ANAOKULLARI GENEL MERKEZ&#304;<br>
K&uuml;&ccedil;&uuml;k&#351;eyler Anaokullar&#305; Genel Merkezi olarak, dinamik ve yenilik&ccedil;i ekibimize kat&#305;lmak &uuml;zere, PDR Koordinat&ouml;r&uuml; ar&#305;yoruz.
<br>
<br>
G&ouml;revler:<br>
<br>
<ul><li>Psikolojik E&#287;itim Hizmetleri (Psikolojik Dan&#305;&#351;manl&#305;k ve Rehberlik) hizmetlerinin koordinasyonunu sa&#287;lamak</li><li>Psikolojik E&#287;itim hizmetlerinin kalite standartlar&#305;n&#305; belirlemek ve uygulamak</li><li>Psikolojik E&#287;itim Hizmetleri ekibinin e&#287;itim ve geli&#351;imini sa&#287;lamak</li><li>Psikolojik E&#287;itim hizmetlerinin etkinli&#287;ini ve verimlili&#287;ini de&#287;erlendirmek</li><li>Psikolojik E&#287;itim hizmetlerinin s&uuml;rekli iyile&#351;tirilmesi i&ccedil;in stratejiler geli&#351;tirmek</li></ul></div><h2 class="jobSectionHeader"><b>
Aranan Nitelikler</b></h2><div><br>
<br>
<br>
<ul><li>&Uuml;niversitelerin Psikolojik Dan&#305;&#351;manl&#305;k ve Rehberlik b&ouml;l&uuml;m&uuml;nden mezun</li><li>PDR koordinat&ouml;rl&uuml;&#287;&uuml; deneyimi</li><li>&#304;yi derecede organizasyon ve koordinasyon becerisi</li><li>Ekip &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n</li><li>&#304;leti&#351;im becerileri g&uuml;&ccedil;l&uuml;</li><li>Analitik d&uuml;&#351;&uuml;nme yetene&#287;i olan</li><li>Problem &ccedil;&ouml;zme ve karar verme becerileri geli&#351;mi&#351;</li></ul><br>
K&uuml;&ccedil;&uuml;k&#351;eyler Anaokullar&#305; Genel Merkezi olarak, &ccedil;al&#305;&#351;anlar&#305;m&#305;z&#305;n profesyonel ve ki&#351;isel geli&#351;imlerine &ouml;nem veriyoruz. Bu pozisyonda, PDR hizmetlerinin kalitesini ve etkinli&#287;ini art&#305;rmak i&ccedil;in &ouml;nemli bir rol oynayacaks&#305;n&#305;z. E&#287;er bu rol sizin i&ccedil;in uygunsa ve bizimle birlikte &ccedil;al&#305;&#351;mak istiyorsan&#305;z, ba&#351;vurunuzu bekliyoruz.
<br>
<br>
Not: Pozisyonla ilgili detayl&#305; bilgi almak i&ccedil;in l&uuml;tfen bizimle ileti&#351;ime ge&ccedil;iniz.</div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>Psikolojik Dan&#305;&#351;man
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>E&#287;itim
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>E&#287;itim
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma &#350;ekli</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Uzman
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma Yeri</b></p>
<div>:</div>
<div>&#304;stanbul Anadolu Yakas&#305;
</div></div><div><p><b>Deneyim</b></p>
<div>:</div>
<div>4-15 y&#305;l
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>8.12.2025
</div></div><div><p><b>Son Ba&#351;vuru Tarihi</b></p>
<div>:</div>
<div>6.02.2026</div></div></ul></div>

Pdr Koordinatörü - Psikolojik Eğitim Hizmetleri

Kültür Eğitim Kurumlari

<div><h2 class="jobSectionHeader"><b>&#304;&#351; Tan&#305;m&#305;</b></h2><div>
K&Uuml;LT&Uuml;R KURS, Kartal &#351;ubesinde g&ouml;revlendirilmek &uuml;zere E&#287;itim Dan&#305;&#351;man&#305; aramaktad&#305;r.<br>
<br>
&#304;&#351; Tan&#305;m&#305;:<br>
<ul><li>Potansiyel &ouml;&#287;rencilere kurslar&#305;m&#305;z hakk&#305;nda bilgi vermek(Telefon&amp;Y&uuml;zy&uuml;ze) ve onlar&#305; y&ouml;nlendirmek,</li><li>Kurslar&#305;m&#305;z&#305;n tan&#305;t&#305;m&#305;n&#305; yapmak ve etkin pazarlama stratejileri geli&#351;tirmek,</li><li>&Ouml;&#287;renci kay&#305;tlar&#305;n&#305; takip etmek ve gerekli raporlamalar&#305; yapmak,</li><li>&Ouml;&#287;renci memnuniyetini sa&#287;lamak ve sorunlar&#305; &ccedil;&ouml;zmek.</li></ul></div><h2 class="jobSectionHeader"><b>
Aranan Nitelikler</b></h2><div>
<br>
<ul><li>&Ouml;nlisans veya lisans mezunu,</li><li>&#304;leti&#351;im becerileri g&uuml;&ccedil;l&uuml;, insan ili&#351;kilerinde ba&#351;ar&#305;l&#305;,</li><li>E&#287;itim sekt&ouml;r&uuml;nde deneyimli veya bu alana ilgi duyan,</li><li>MS Office programlar&#305;n&#305; etkin bir &#351;ekilde kullanabilen,</li><li>Tak&#305;m &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n, sorumluluk sahibi,</li><li>Cumartesi &ndash; Pazar g&uuml;nleri mesai yapabilecek,</li><li>Kartal b&ouml;lgesinde ikamet eden veya buraya ula&#351;&#305;m&#305; kolay olan.</li></ul><br>
Ba&#351;vurular&#305;n&#305;z&#305; bekliyoruz.</div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>E&#287;itim Dan&#305;&#351;man&#305;
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>E&#287;itim
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>E&#287;itim , Sat&#305;&#351;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma &#350;ekli</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Eleman
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma Yeri</b></p>
<div>:</div>
<div>&#304;stanbul Anadolu Yakas&#305;
</div></div><div><p><b>Deneyim</b></p>
<div>:</div>
<div>1-5 y&#305;l
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>16.12.2025
</div></div><div><p><b>Son Ba&#351;vuru Tarihi</b></p>
<div>:</div>
<div>25.02.2026</div></div></ul></div>

Eğitim Danışmanı / Kartal Kültür Kurs

KURTKÖY BEYAZ KALEM KİŞİSEL

<p>Kurtk&ouml;y &Ccedil;&ouml;z&uuml;m Kurs &#351;ubemizde g&ouml;revlendirilmek &uuml;zere part time &ccedil;al&#305;&#351;abilecek ve kay&#305;t alan&#305;nda deneyimli &ccedil;al&#305;&#351;ma arkada&#351;&#305; ar&#305;yoruz.</p><p>Aranan Niteliler</p><p>&#304;leti&#351;im becerileri kuvvetli</p><p>&#304;nsan ili&#351;kilerinde ba&#351;ar&#305;l&#305; ve ikna kabiliyeti y&uuml;ksek</p><p>Kay&#305;t aramas&#305; yapabilecek</p><p>G&uuml;ler y&uuml;zl&uuml; ve pozitif</p><p>Tak&#305;m &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n ve sorumluluk sahibi</p><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p>

EĞİTİM DANIŞMANI

Concentrix

<div>
 <p>
  Concentrix Hakk&inodot;nda,
 </p>
 <p>
  Sekt&ouml;r&uuml;n&uuml;n lider markalar&inodot;ndan Concentrix, bug&uuml;n&uuml;n dijital d&uuml;nyas&inodot;nda insan odakl&inodot; m&uuml;&scedil;teri deneyimleri tasarl&inodot;yor ve y&ouml;netiyor. D&uuml;nyada, 60 &uuml;lkede 440 binden fazla &ccedil;al&inodot;&scedil;an&inodot;yla hizmet veren Concentrix, T&uuml;rkiye&rsquo;de ba&scedil;ta &Idot;stanbul, &Idot;zmir, Ankara, Van olmak &uuml;zere toplam 7 &scedil;ehirde, 14 bini a&scedil;k&inodot;n &ccedil;al&inodot;&scedil;an ile m&uuml;&scedil;teri hizmet y&ouml;netimi ve deneyiminde fark yaratmaya devam etmektedir.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Aranan Nitelikler:
 </p>
 <ul>
  <li>
   &Idot;leri seviyede &Idot;ngilizce konu&scedil;ma/yazma becerisi,
  </li>
  <li>
   &Ccedil;a&gbreve;r&inodot; Merkezi E&gbreve;itim &amp; Kalite s&uuml;re&ccedil;lerine hakim,
  </li>
  <li>
   G&ouml;rev tan&inodot;m&inodot;na ve i&scedil; disiplinine uygun &ccedil;al&inodot;&scedil;abilecek
  </li>
  <li>
   MS Office programlar&inodot;n&inodot; iyi derecede kullanabilen
  </li>
  <li>
   Erkek adaylar i&ccedil;in askerli&gbreve;ini tamamlam&inodot;&scedil; ya da en az 2 y&inodot;l tecilli adaylar
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  &Idot;&Scedil; TANIMI
 </p>
 <ul>
  <li>
   Mevcut ve i&scedil;e yeni giren personellere &uuml;r&uuml;n/sistem ve &ccedil;a&gbreve;r&inodot; kalite e&gbreve;itimlerinin verilmesi
  </li>
  <li>
   &Ccedil;al&inodot;&scedil;anlar&inodot;n &ccedil;a&gbreve;r&inodot;lar&inodot;n&inodot;n kalite standartlar&inodot; gere&gbreve;i de&gbreve;erlendirilmesi ve puanlanmas&inodot;
  </li>
  <li>
   &Ccedil;a&gbreve;r&inodot; kalitesinin artt&inodot;r&inodot;lmas&inodot;na y&ouml;nelik &ccedil;al&inodot;&scedil;malar&inodot;n yap&inodot;lmas&inodot;
  </li>
  <li>
   E&gbreve;itim ihtiya&ccedil; analizlerini yaparak, hizmet-i&ccedil;i e&gbreve;itimlerin planlanmas&inodot; ve takip edilmesi
  </li>
  <li>
   E&gbreve;itim faaliyetleri sonras&inodot; &ouml;l&ccedil;me ve de&gbreve;erlendirmenin yap&inodot;lmas&inodot;
  </li>
 </ul>
 <p>
 </p>
</div>


Çağrı Merkezi Eğitim & Kalite Uzman Yardımcısı

Netlog Logistics Group

<div>
 <p>
  QUALIFICATIONS AND JOB DESCRIPTION
 </p>
 <p>
  Netlog Logistics Group, consists of 18 leading companies and brands in the field of logistics in local, regional and global markets by offering their services. The Group continuous to grow rapidly and in a leading position of its sector. We are seeking Operations Manager in the logistics center of &Idot;stanbul/Esenyurt.
 </p>
 <p>
  The Operations Manager reports directly to the Coordinator of Region and must be a high-energy leader with the ability to direct a workforce in the fulfillment of orders for global key account. This includes managing inbound inventory, maintaining inventory, supervising pick/ pack operations and outbound shipments. This position also requires having a strong understanding of labor-management and forecasting.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  JOB RESPONSIBILITIES:
 </p>
 <ul>
  <li>
   Leading and directing fulfillment operations group in the achievement of key goals in the area of order processing and delivery, quality assurance management, inventory management, purchasing management, cost management, process layouts, process improvements, employee training and development,
  </li>
  <li>
   Working with the Operations Coordinator to influence corporate strategic plans,
  </li>
  <li>
   Working with functional leaders within the company to ensure compliance with company policy and procedures,
  </li>
  <li>
   Ensuring that the facility is compliance with ordinances, laws, and regulations,
  </li>
  <li>
   Ensuring the safety is the strongest part of our culture and environment within the facility at all times,
  </li>
  <li>
   Obtaining daily, monthly and annually goals for various productivity and quality levels,
  </li>
  <li>
   Leading the fulfillment group to operate in a cost-effective and competitive manner while driving improvement continuously,
  </li>
  <li>
   Managing, training and developing the facility managers and supervisors in the subjects of hiring, training, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints, and resolving problems or removing obstacles,
  </li>
  <li>
   Managing logistics operations and making sustainable development plans,
  </li>
  <li>
   Preparing daily, weekly and monthly logistics business follow-up reports,
  </li>
  <li>
   Preparing performance reports and ensuring team development and motivation accordingly,
  </li>
  <li>
   Planning needs such as human resources, equipment, and space based on efficiency,
  </li>
  <li>
   Actively working to reduce error rates, operation times and costs, consequently planning according to analysis,
  </li>
  <li>
   Actively managing operational planning,
  </li>
  <li>
   Guiding the processes and maintaining the operational quality standards, while simultaneously setting goals for improvement and managing projects.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  EDUCATION, EXPERIENCE, AND SKILL REQUIREMENTS:
 </p>
 <ul>
  <li>
   7+ years of experience in people management,
  </li>
  <li>
   Must be a self-directed person with the ability to handle multiple tasks,
  </li>
  <li>
   Must have industry working knowledge of all areas in fulfillment: warehousing distribution, inbound/outbound, quality, B2C, B2B, WMS,
  </li>
  <li>
   Bachelor&rsquo;s degree is required,
  </li>
  <li>
   Excellent English skills.
  </li>
 </ul>
</div>


E-commerce Operations Manager

INTERNATIONAL ORGANIZATION FOR MIGRATION

<div><p>Under the direct supervision of the National Programme Coordinator (FAP) and additional supervision of the FAP Deputy Global Programme Coordinator, the successful candidate will be accountable and responsible for supporting the streamlining visa application services for the German family reunification, resettlement, and evacuation caseloads.</p></div>
<br><div><div><ul><li><p>RESPONSIBILITIES<br>
Act as the quality control and compliance focal point for the FAP Programme and assist in the day- to-day quality control monitoring of visa applications and supporting the monitoring of the FAP activities. Support the development and implementation of Standard Operating Procedures (SOPs), as needed.<br>
</p></li></ul><ul><li><p>Oversee and undertake compliance activities in operations, including activities related to project monitoring and evaluation, training, project reporting, project support and/or protection, and undertake activities related to the implementation of the Interview Guidelines.
</p></li></ul></div><ul><li><p>In close coordination with the National Programme Coordinator (FAP), assist in the design and implementation of assessments, surveys, and other tools and activities pertaining to the Program Integrity Guidelines. Ensure a high quality of data by confirming accurate collection, entering, maintaining, safeguarding, and reporting of data related programme integrity guidelines.
</p></li><li><p>Ensure FAP internal software is updated as needed with applicants&rsquo; data, biographical and other sensitive information such as interview dates, interview and fingerprint results, medical data and, and oversee processes such visa exit permits through oversight and quality check (QC) measures.
</p></li><li><p>Utilize reports, oversee and conduct regular QC of case files and data in FAP internal software to ensure the accuracy of all case information. Ensure the FAP center compliance with all SOPs and that processing pipelines are as short and efficient as possible, with expedited cases progressing as needed.
</p></li><li><p>In close coordination with the National Programme Coordinator (FAP), support monitoring and evaluation activities for the operations, including, if assigned, planning monitoring and evaluation activities, designing monitoring and evaluation mechanisms, such as surveys, interview protocols, administering surveys, interviews and focus groups, analyzing monitoring and evaluation data, and reporting on data to the National Programme Coordinator.
</p></li><li><p>In coordination with the National Programme Coordinator (FAP), oversee protection activities related to vulnerable beneficiaries, such as children, the elderly, survivors of gender-based violence (GBV), persons with disabilities, lesbian, gay, bisexual, transgender, and intersex (LGBTI) persons, and other marginalized individuals, including, if assigned, providing training, drafting SOPs, tools and reference materials, monitoring implementation of SOPs and tools, providing regular reports on at-risk cases, liaising with colleagues on relevant issues, and analysing or completing documentation related to Unaccompanied and Separated Children (UASC).
</p></li></ul><div><ul><li><p>Ensure that filed questionnaires with visa applications are accurate and in compliance with the requirements set by the donor and report immediately any quality issue to the National Programme Coordinator (FAP).
</p></li></ul><ul><li><p>Enhance capacities of Programme Associates (PAs) through providing Ad Hoc trainings to promote knowledge and application of the SOPs.
</p></li></ul><ul><li><p>Completion of Applications: Oversee the provision of the correct information and proper completion of application forms and questionnaires, while reviewing applications with supporting and additional documents as required. Oversee the efficient and effective management of applicants&rsquo; case files and medical records, including, if assigned, the creation of new case files, the timely and accurate distribution, return and re-filing of case files, that the file tracking system is used to keep comprehensive track of files, and that files are scanned and transformed into submission packets to the Embassy as needed.
</p></li></ul><ul><li><div>Oversee the organization and/or scheduling of appointments, including, as assigned, the creation of ad hoc reports, the creation and updating of schedules, the issuance of notifications and the confirmation of appointments, interpretation services and/or the completion of logistical duties related to circuit rides. Liaise with all units being serviced by scheduling team members to ensure open communication and satisfaction with scheduling activities.
</div></li></ul><ul><li><p>Assist with the report preparation and data-management of the FAP Programme by preparing statistical and thematic reports whenever required, and report to FAP management of any problems or issues arising immediately and regularly make suggestions on how to improve efficiency and service.
</p></li></ul><ul><li><p>Maintain and ensure the confidentiality and integrity of all FAP-related matters and of all beneficiaries, by implementing quality control and compliance procedures in accordance with guidelines and instructions of the donor and standards of conduct and data protection rules. Alert management of any non-compliance to SOPs or codes of conduct by staff members. Also, take active steps to mitigate fraud and malfeasance, and to monitor the integrity of records containing individual data.
</p></li></ul><ul><li><p>In coordination with the National Programme Coordinator, liaise with other Teams and Units in IOM and with external partners such as UN agencies, or with the partner German Embassy/Consulate for the referral and case management of vulnerable applicants properly in need of special services and/or speed-up appointments. Prepare unit statistics and report regularly to the National Programme Coordinator or management on relevant activities, problems, and solutions related to the reporting workflow pipeline.
</p></li></ul><ul><li><p>Train Programme Associate members as needed to apply the SOPs and the guidelines, efficiently and effectively manage refugee case, conduct full family reunification interviews, organize and schedule refugee appointments, update FAP internal software, conduct quality assurance of files and case date. Oversee case management teams and activities.
</p></li></ul><ul><li><p>Ensure capacity building and technical support to other FAP Country Offices by providing trainings to new PAs and supporting in the reviewing and validation of interview reports.
</p></li></ul><ul><li><p>In the absence of National Programme Coordinator, act as an OiC to monitor and perform daily tasks, evaluate PAs, and perform other duties.
</p></li></ul><ul><li><p>Undertake duty travel as needed to support other FAP Country Offices for meetings and for trainings and perform any other duties as may be assigned.
</p></li></ul><ul><li><p>Perform other duties as may be assigned.</p></li></ul></div></div>
<br><div><p>QUALIFICATIONS<br>
University degree or equivalent in Business Management, Client Services, Social Science, Engineering Science or related discipline with four years of related; or,<br>
</p><p>High School diploma with six years of relevant experience.
</p><p>Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint and Publisher.
</p><p>Previous work experience in international organizations and service industry companies would be an advantage.
</p><p>Strong interpersonal &amp; intercultural skills with an attention to detail.
</p><p><b>Languages </b>: For all applicants, fluency in English and Arabic is required (oral and written). Working knowledge of Turkish, or German is desirable.</p></div>

Senior Programme Associate (Quality Control)

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