guest relations manager

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assistant guest relations manager Jobs in Doha

assistant guest relations manager

employee relations manager

Assets Group

<div>
 <p>
  <strong>
   <u>
    Job Summary
   </u>
  </strong>
 </p>
 <p>
  <u>
   The Employee Relations Team Leader leads to support the implementation of the department employee relations programs, policies and procedures and maintain good communication and positive relationships with the employees to promote employee satisfaction.
  </u>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Job Responsibilities
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Proficient knowledge of labor laws, regulations, and best practices in employee relations is essential for navigating complex employment issues and ensuring compliance.
  </li>
  <li>
   Strong communication and interpersonal skills are necessary for effectively mediating conflicts, conducting investigations, and providing guidance to employees and managers.
  </li>
  <li>
   Analytical skills are valuable for assessing employee feedback, identifying trends, and making data-driven recommendations for improving employee relations.
  </li>
  <li>
   Empathy and emotional intelligence are important qualities for understanding the needs and concerns of employees and building trust and rapport.
  </li>
  <li>
   Experience in conflict resolution, negotiation, and mediation enhances the ability to address and resolve employee grievances and disputes in a fair and equitable manner.
  </li>
  <li>
   ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.
  </li>
 </ul>
</div>


Human Resources Business Partner

Msheireb Properties

<div>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  The Manager &ndash; Talent Relations is responsible for leading the Employee Relations to ensure fair, transparent, and efficient management of the employee lifecycle. The role oversees policy development, disciplinary and grievance processes, employee engagement programs, payroll governance, and the integrity of personnel records. Acting as a key advisor to senior management, the Manager ensures compliance with labor laws and internal policies while fostering a positive and professional work environment that supports employee satisfaction, retention, and organizational effectiveness.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Support the Director of Human Capital in shaping the annual HR strategy, specifically providing insights on employee relations, engagement, and payroll matters.
  </li>
  <li>
   Lead the design, implementation, and continuous improvement of Employee Relations policies, frameworks, and procedures, ensuring they reflect organizational goals, Qatari labor law, and best practice.
  </li>
  <li>
   Oversee and ensure the effective management of the employee exit and termination process, including analysis of exit interview data to identify trends, risks, and retention opportunities, particularly for high-performing talent.
  </li>
  <li>
   Direct and oversee investigations into disciplinary cases, misconduct, and grievances, ensuring fair process, transparent outcomes, and compliance with company policy and law.
  </li>
  <li>
   Partner with leadership to design and implement employee engagement programs that strengthen organizational culture, retention, and employee satisfaction.
  </li>
  <li>
   Lead the Talent Relations team to ensure alignment of individual and team objectives with the company&rsquo;s overall strategy
  </li>
  <li>
   Provide high-level advisory support to senior management on complex ER cases, workforce risks, and organizational change impacts.
  </li>
  <li>
   Ensure proper governance of all payroll, time &amp; attendance, and compliance processes, delivering accuracy, timeliness, and statutory compliance.
  </li>
  <li>
   Oversee the integrity, security, and accuracy of employee records and personnel files, ensuring compliance with internal policies, audit requirements, and regulatory obligations.
  </li>
  <li>
   Drive the adoption of automation and digital solutions within Employee Relations to enhance efficiency, data accuracy, and reporting capabilities
  </li>
  <li>
   Lead or contribute to cross-functional strategic projects within HR and the wider organization to support business transformation and organizational effectiveness.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Human Resources, business administration or equivalent.
  </li>
  <li>
   Minimum 8 years of related experience in a similar position/responsibility, preferably in a similar industry
  </li>
  <li>
   Knowledge of local employment, wage and salary laws and regulations (Qatar Laws).
  </li>
 </ul>
 <p>
 </p>
</div>


Manager - Talent Relations (Qatarization)

Madre Integrated Engineering

<div>
 <p>
  <strong>
   Key Accountabilities
  </strong>
 </p>
 <ul>
  <li>
   Lead the recruitment process for assigned clients.
  </li>
  <li>
   Institute a professional relationship with clients by addressing their concerns and queries in the best capacity.
  </li>
  <li>
   Understand the new business requirements of the client and execute the same with the highest level of quality and business development insight to ensure that the client will reapproach only us for any new/additional requirements thereafter in the future.
  </li>
  <li>
   Facilitate client requirements by gathering information on job descriptions, period of job, the quantity of manpower required, locations of jobs, and the services required, etc.
  </li>
  <li>
   Create search criteria/checklist for each job designation depending on its requirement and responsibility description as provided by the client.
  </li>
  <li>
   Gain a deeper understanding of the job description/specifications provided by the client and ensure all the CVs submitted shall meet the criteria outlined in the checklist pertaining to the client&rsquo;s specifications.
  </li>
  <li>
   Look and find the right talents by utilizing online job portal platforms, print media, online communities, and social and other digital media platforms in the best possible ways.
  </li>
  <li>
   Screen all the CVs, job application forms, and candidate legal documents for authenticity and confirm the same.
  </li>
  <li>
   Conduct job interviews for candidates via phone/ video, in-person &amp; on-site.
  </li>
  <li>
   Organize and gather job offer letters from the employees who agreed on the salary benefits and other allowances, if any.
  </li>
  <li>
   Manage the post-hiring procedures and communicate the processes and developments with the clients and the hired candidates.
  </li>
  <li>
   Develop contract terms for new hires, promotions, and transfers.
  </li>
  <li>
   Support international employees with expatriate assignments and related HR matters.
  </li>
  <li>
   Facilitate the existing or new employees coming from abroad by executing all the required processes from Visa approvals and tracking, QVC appointments, and Flight tickets with the assistance of the HR Associate and Administration department.
  </li>
  <li>
   Accountable for employment formalities until employees&rsquo; mobilization including orientation &amp; endorsement to concerned clients' job sites.
  </li>
  <li>
   Organize and conduct pre-induction and post-induction training for employees based on the client&rsquo;s requirements
  </li>
  <li>
   Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
  </li>
  <li>
   Manage and resolves complex employee relations issues. Conducts effective, thorough, and objective investigations.
  </li>
  <li>
   Monitor and assign the employee complaints, requirements, and queries to Employee Relations Department and ensure the above are met on time regularly.
  </li>
  <li>
   Communicate with clients for employee engagement activities, shift, and leave schedules.
  </li>
  <li>
   Act as the sole point of client contact from Madre for client management and employee engagement activities.
  </li>
  <li>
   Arrange immediate replacements to clients for resigned or terminated employees without compromising the quality of recruitment.
  </li>
  <li>
   Ensure all the relevant documents and necessary information about your employees are filed physically and digitally with the Administration department.
  </li>
  <li>
   Ensure necessary data of the employees and clients are gathered, recorded, and digitally entered into the internal systems whichever is applicable as an individual profile for each stakeholder.
  </li>
  <li>
   Coordinate with the Administration department and Finance department when and ever necessary either to facilitate the client or the employee.
  </li>
  <li>
   Gather the timesheets of your employees from the clients on time and ensure to share with the Finance department, a digital copy of the same in the system-generated format as provided by them.
  </li>
  <li>
   Verify the invoices of the respective clients created by the Finance department and suggest any changes to be made based on the approved timesheets and contracts with the client.
  </li>
  <li>
   Support the Finance department in collecting payments on time and ensure the payments are received on time in coordination with the Finance department.
  </li>
  <li>
   Provide necessary and relevant information on entire monthly process transactions pertaining to employees and clients to other departments specifically to the Finance department within the stipulated duration to ensure error-free financial transactions.
  </li>
 </ul>
 <p>
 </p>
</div>


HR Officer - Recruiter

optimum systems

<p>Job Title: Human Resources (HR)</p><p>About Us:</p><p>Optimum Systems is a dynamic and growing organization committed to fostering a positive and inclusive workplace culture. We are seeking an experienced and dedicated HR professional to join our team and help drive our people initiatives, employee engagement, and talent strategies.</p><p>Key Responsibilities:</p><ul><li>Recruitment &amp; Onboarding: Manage the full recruitment lifecycle, including sourcing, interviewing, and onboarding top talent.</li><li>Employee Relations: Act as a trusted advisor for employees, addressing concerns and ensuring a positive work environment.</li><li>Policy Development: Develop, implement, and maintain HR policies and procedures in compliance with legal requirements.</li><li>Performance Management: Oversee performance review processes and support leadership in employee development plans.</li><li>Compliance: Ensure compliance with employment laws and regulations.</li><li>Compensation &amp; Benefits: Administer payroll, benefits, and other HR-related programs.</li><li>Culture &amp; Engagement: Promote initiatives that enhance workplace culture, diversity, and inclusion.</li></ul><p>Qualifications:</p><ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field (HR certification preferred).</li><li>years of experience in an HR role.</li><li>Strong knowledge of labor laws and HR best practices.</li><li>Excellent communication, organizational, and interpersonal skills.</li></ul><p>Location: Qatar, Doha</p><p>Job Type: Full-time</p><p>Salary: 3,000 QAR</p><p>How to Apply:</p><p>Interested candidates can apply by sending their CV and cover letter to +974 77751074.</p><p>Job Type: Full-time</p>

Human Resources (HR)

People Dynamics

<p><b>Key Responsibilities:</b></p><p>To assist in administrative activities related to HR Services, ensuring employees' entitlements to salary and benefits are appropriately documented in accordance with Company's policies and procedure and employment contracts; ensure proper maintenance/regular update of the Personal system.</p><ul><li>Employee Services</li><li>Personnel Administration</li><li>Insurance Coverage and End of Service Benefits (EOSB)</li><li>Policies, Systems, Processes and Procedures</li><li>Statements and Reports</li></ul><p>QUALIFICATIONS:</p><ul><li>Diploma in Human Resources management or administration is preferred</li><li>2-3 years of relevant Personal administration-related experience in a similar sized company</li><li>Male candidates preferred (for diversity)</li></ul><p>Job Type: Full-time</p><p>Pay: QAR1.00 per month</p>

HR Assistant / Employee Relations (Arabic speaker)

Tafaseel

<b>Job Description:</b> HR Generalist
<br><br>
<b>Position Overview:</b><br>
The HR Generalist will be responsible for overseeing a wide range of human resource functions, ensuring smooth operations across employee relations, payroll, compliance, and employee lifecycle management. This role plays a key part in fostering a positive workplace culture, maintaining legal compliance, and ensuring accurate and timely HR processes.
<br><br>
<b>Key Responsibilities:</b><br>
Employee Relations
<br><br>
Manage employee relations issues and promote a positive work environment.
<br><br>
Provide guidance and support to employees and managers on employee relations matters.
<br><br>
Investigate and resolve employee complaints, grievances, and conflicts.
<br><br>
Develop and implement employee relations policies, procedures, and programs.
<br><br>
Conduct training sessions on topics related to employee relations and workplace behavior.
<br><br>
Monitor employee morale and satisfaction and recommend interventions to address concerns.
<br><br>
Payroll Administration
<br><br>
Manage the entire payroll process, ensuring that employee salaries, bonuses, and deductions are calculated accurately and processed on time.
<br><br>
Ensure compliance with Qatar Labour Law and wage protection regulations.
<br><br>
Maintain accurate attendance data for payroll calculations.
<br><br>
Ensure compliance with tax regulations, including proper withholding and reporting of employee taxes.
<br><br>
Employee Records Management
<br><br>
Maintain accurate and up-to-date employee records, including personal details, salary information, and tax data.
<br><br>
Manage changes in employee status such as new hires, terminations, and promotions.
<br><br>
End of Service Benefits (EOSB)
<br><br>
Manage the entire EOSB process, ensuring gratuities, annual leave encashment, and related benefits are calculated accurately and processed on time.
<br><br>
<b>Qualifications:</b><br>
Bachelor’s degree in Human Resources, Business Administration, or related field.
<br><br>
Proven experience as an HR Generalist or in a similar HR role.
<br><br>
Strong knowledge of Qatar Labour Law and HR best practices.
<br><br>
Proficiency in payroll systems and HRIS.
<br><br>
Excellent communication, interpersonal, and problem-solving skills.
<br><br>
Strong organizational skills with attention to detail.

HR Generalist – Qatar

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>seaside retreat in the heart of Qatar&rsquo;s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world&rsquo;s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.
<p></p><div><div><p>Our Team:
</p></div><p></p><div><p>Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example , we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and a passion .<br>
</p></div><p></p><div><p>Job Description:<br>
</p></div><p></p><div><p>The Four Seasons Hotel Doha is looking for a Guest Experience Agent . The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Guest Experience Manager . This is a highly visible role representing Four Seasons Hotel Doha and managing the day to day activities of the Guest Relations Team.<br>
</p></div><p></p><div><p><b>Essential </b><b>Functions </b><b>:
</b></p></div><div><ul><li><p>Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences
</p></li></ul></div><div><ul><li><p>Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess
</p></li></ul></div><div><ul><li><p>Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.
</p></li></ul></div><div><ul><li><p>Comply with and enforce Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact .
</p></li></ul></div><div><ul><li><p>Develop healthy and happy relation with other front office team member in particular and all hotel employee in general
</p></li></ul></div><div><ul><li><p>Ensure all local and corporate policies, works rules and benchmark standard are properly applied
</p></li></ul></div><div><ul><li><p>Utilize Golden appropriately for a maximum guest recognition/satisfaction &middot; Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem
</p></li></ul></div></div><div><div><ul><li><p>Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests
</p></li></ul></div><div><ul><li><p>Prepare and double check guest arrival of the day, prepare welcome arrival packages (Hotel Map, Jogging Map, key packet, Welcome card/letter, activities schedule, correct room assignment base on guest reservations &middot; Prepare welcome card/letter for four seasons employee who stay on a complimentary stay or employee rate and obtain signature of Front Office Manager / Director of Rooms
</p></li></ul></div><div><ul><li><p>Perform smooth check in and check out process base on benchmark standard
</p></li></ul></div><div><ul><li><p>Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift
</p></li></ul></div><div><ul><li><p>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
</p></li></ul></div><div><ul><li><p>Actively report Glitch that occurred during shift to Supervisor or Guest Relations Manager &middot;
</p></li></ul></div><div><ul><li><p>Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator
</p></li></ul></div><div><ul><li><p>Perform any additional duties as assigned by Guest Relations Manager/Front Office manager or Director of Rooms
</p></li></ul></div><div><ul><li><p>Seeking opportunity of possible upselling guest to higher room category, Spa, Food and Beverages and other hotel activities that generates revenue<br>
 </p></li></ul></div><p></p><div><p>Preferred Qualifications and Skills<br>
</p></div><p></p><div><ul><li><p>Degree Holder, preferably in hotel and restaurant management
</p></li></ul></div><div><ul><li><p>2-4 years of experience as a Guest Relations Agent
</p></li></ul></div><div><ul><li><p>Excellent command in English, and Arabic.<br>
</p></li></ul></div><p></p><div><p>Our Offering:<br>
</p></div></div><p></p><div><p>Opportunities to build a successful career with global potential
</p></div><div><p>Unique strong culture - diversity of 50 different nationalities
</p></div><div><p>Living accommodation in high quality, well-resourced apartment
</p></div><div><p>Excellent Training and Development opportunities
</p></div><div><p>Employee Recognition Programs
</p></div><div><p>Complimentary nights at FS Hotels Worldwide
</p></div><div><p>Paid annual home leave tickets
</p></div><div><p>Complimentary meals in employee restaurants
</p></div><div><p>Free transportation to work
</p></div><div><p>Medical coverage<br>
</p></div><p></p><div><p>Work Authorization:<br>
</p></div><p></p><div><p>The h otel will apply for the work authorization for a successful candidate.<br>
 </p></div><p></p><div><p>Learn more about employment with Four Seasons:<br>
</p></div><p></p><div><p>You could also learn more about employment with Four Seasons via the following channels:
</p></div><div><p>https://www.facebook.com/FourSeasonsJobs
</p></div><div><p>https://www.linkedin.com/company/four-seasons-hotels-and-resorts
</p></div><div><p>http://jobs.fourseasons.com
</p></div><div><p>https://twitter.com/FourSeasonsJobs</p></div></div><p></p>

Guest Relations Agent (Arabic Speaker)

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