accountant

account manager

sales account manager

key account manager

senior accountant

enterprise accounts resolution advisor

Vodafone

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role purpose:</b></h2>
</div><div><p>
Operational activities of Vodafone corporate accounts management to achieve the enterprise management department&rsquo;s goals and targets, handling selective base of enterprise accounts with SPECIFIC ARPA in SME segments, to provide them with special tratement.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Core competencies, knowledge and experience:</b></h2>
</div><div><ul><li>Education: University Degree.</li><li>
Customer service oriented with wide knowledge of customer service management.Strong verbal communication skills &amp; high and strong analytical, trouble shooting, decision making and problem-solving skills.</li><li>
Age: Maximum 30 years</li><li>
Demonstrates a positive, enthusiastic, friendly attitude.</li><li>
Ability to work under pressure and adapting rapidly to the operational emergencies.</li><li>
Excellent command of English language.</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Key accountabilities and decision ownership:</b></h2>
</div><div><ul><li>Account management responsible to provide end to end services and manage the assigned companies&rsquo; requirements, needs, and preventing, decreasing complaints through wealth following up, and a strong relationship with authorized persons (AUTH) who presents their companies providing all required advice and information that keep customer satisfaction on top maintaining revenue (STS)</li><li>
Manage accounts billing from issuance to delivery, solving all problems</li><li>
Personalized relationship mainly via phone contact &amp; Emails to maintain an excellent relationship<br>
to manage their assigned/ dedicated accounts, addressing their issues proactively, maintaining/ increasing revenue (STS), and minimizing churn</li></ul><p>
Lead in NPS:<br>
Account Management end to end relationship ensuring delivering best customer experience &amp; fulfilling customers&rsquo; requirements and solve complaints with high availability to have promoter NPS score in all accounts to be measured with NPS reports.</p><p>
Efficiency &amp; innovation:<br>
Enhance the FCR and FOC<br>
Move to APP<br>
Move to online &amp; self-help tools<br>
Share effectively in process enhancement (Root cause system &amp; process)<br>
Efficient use of threshold</p><p>
People Excellence:<br>
Spirit &amp; teamwork<br>
Positive communication &amp; engagements<br>
Handling assigned tasks efficiently taking responsibility &amp; owner ship</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Professional Qualifications:</b></h2>
</div><div><ul><li>High and strong analytical, trouble shooting, decision making and problem-solving skills.</li><li>
Clear understanding of Mobile business, and Vodafone's Products &amp; Services.</li><li>
Advanced Billing handling.</li><li>
Knowledge of application of agent&rsquo;s skills and pc knowledge Excel, Word, PowerPoint and Outlook.</li><li>
Negotiation skills for making payments' deals</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2>
</div><div><p>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><p>
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><p>
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><p>
Together we can.</p></div></div></div></div>

Enterprise Accounts Resolution Advisor

<div>
 <strong>
  Join Us
  <br/>
  <br/>
 </strong>
 At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
 <br/>
 <br/>
 <strong>
  Role purpose:
  <br/>
  <br/>
 </strong>
 Operational activities of Vodafone corporate accounts management to achieve the enterprise management department&rsquo;s goals and targets, handling selective base of enterprise accounts with SPECIFIC ARPA in SME segments, to provide them with special tratement.
 <br/>
 <br/>
 <strong>
  Core competencies, knowledge and experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: University Degree
  </li>
  <li>
   Customer service oriented with wide knowledge of customer service management.Strong verbal communication skills &amp; high and strong analytical, trouble shooting, decision making and problem-solving skills
  </li>
  <li>
   Age: Maximum 30 years
  </li>
  <li>
   Demonstrates a positive, enthusiastic, friendly attitude
  </li>
  <li>
   Ability to work under pressure and adapting rapidly to the operational emergencies
  </li>
  <li>
   Excellent command of English language
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key accountabilities and decision ownership:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Account management responsible to provide end to end services and manage the assigned companies&rsquo; requirements, needs, and preventing, decreasing complaints through wealth following up, and a strong relationship with authorized persons (AUTH) who presents their companies providing all required advice and information that keep customer satisfaction on top maintaining revenue (STS)
  </li>
  <li>
   Manage accounts billing from issuance to delivery, solving all problems
  </li>
  <li>
   Personalized relationship mainly via phone contact &amp; Emails to maintain an excellent relationship to manage their assigned/ dedicated accounts, addressing their issues proactively, maintaining/ increasing revenue (STS), and minimizing churn
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Lead in NPS:
 <br/>
 <br/>
 Account Management end to end relationship ensuring delivering best customer experience &amp; fulfilling customers&rsquo; requirements and solve complaints with high availability to have promoter NPS score in all accounts to be measured with NPS reports.
 <br/>
 <br/>
 Efficiency &amp; innovation:
 <br/>
 <br/>
 Enhance the FCR and FOC
 <br/>
 <br/>
 Move to APP
 <br/>
 <br/>
 Move to online &amp; self-help tools
 <br/>
 <br/>
 Share effectively in process enhancement (Root cause system &amp; process)
 <br/>
 <br/>
 Efficient use of threshold
 <br/>
 <br/>
 People Excellence:
 <br/>
 <br/>
 Spirit &amp; teamwork
 <br/>
 <br/>
 Positive communication &amp; engagements
 <br/>
 <br/>
 Handling assigned tasks efficiently taking responsibility &amp; owner ship
 <br/>
 <br/>
 <strong>
  Professional Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High and strong analytical, trouble shooting, decision making and problem-solving skills
  </li>
  <li>
   Clear understanding of Mobile business, and Vodafone's Products &amp; Services
  </li>
  <li>
   Advanced Billing handling
  </li>
  <li>
   Knowledge of application of agent&rsquo;s skills and pc knowledge Excel, Word, PowerPoint and Outlook
  </li>
  <li>
   Negotiation skills for making payments' deals
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
 <br/>
 <br/>
 Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
 <br/>
 <br/>
 If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
 <br/>
 <br/>
 Together we can.
</div>


Concentrix

<div><div><div><p><b>Operations
</b></p></div><div><div><div><b>Location</b></div>
<div>Cairo, Egypt
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of dealing with costumers' queries &amp; selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.<h2 class="jobSectionHeader"><b>
Description</b></h2><div><div>
Job Description</div></div><div><div><div><div><h2 class="jobSectionHeader"><b>
Essential Functions/Core Responsibilities</b></h2><ul><li>Achieve specific sales targets and maximizing sale opportunities on each and every call</li></ul><p></p><ul><li><br>
Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs</li></ul><p></p><ul><li><br>
Maintain broad knowledge of products, pricing, promotions, and procedures</li></ul><p></p><ul><li><br>
Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (&lsquo;KPIs&rsquo;)</li></ul><p></p><ul><li><br>
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul><p></p><ul><li><br>
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul><p></p><ul><li><br>
Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer</li></ul><p></p><ul><li><br>
Prepare complete and accurate work including appropriately notating accounts as required</li></ul><p></p><ul><li><br>
Participate in activities designed to improve customer satisfaction and sales performance</li></ul><p></p><ul><li><br>
Answer billing questions by talking through components of customer accounts</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Candidate Profile</b></h2><ul><li>High school diploma with three to six months of sales experience preferred</li></ul><p></p><ul><li><br>
Courteous with strong customer service orientation</li></ul><p></p><ul><li><br>
Strong communication and negotiation skills required</li></ul><p></p><ul><li><br>
Ability to effectively communicate, both written and verbally</li></ul><p></p><ul><li><br>
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul><p></p><ul><li><br>
Basic computer navigation skills and PC Knowledge</li></ul><p></p><ul><li><br>
Tolerance for repetitive work in a fast paced environment</li></ul><p></p><ul><li><br>
Ability to work as a team member, as well as independently</li></ul><p></p><ul><li><br>
Dependable with proficient attention to detail</li></ul><p></p><ul><li><br>
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul><p></p><ul><li><br>
Able to rotate shifts, as needed</li></ul><p></p><ul><li><br>
Based on location and/or program, additional experience/skills may be required</li></ul></div></div></div></div></div></div></div><p></p>

Portuguese Game Changer

<div><div><div><p><b>Operations
</b></p></div><div><div><div><b>Location</b></div>
<div>Cairo, Egypt
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.<h2 class="jobSectionHeader"><b>
Description</b></h2><div>
Essential Functions/Core Responsibilities</div><div><div><div><div><ul><li>Achieve specific sales targets and maximizing sale opportunities on each and every call</li></ul><p></p><ul><li><br>
Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs</li></ul><p></p><ul><li><br>
Maintain broad knowledge of products, pricing, promotions, and procedures</li></ul><p></p><ul><li><br>
Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (&lsquo;KPIs&rsquo;)</li></ul><p></p><ul><li><br>
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul><p></p><ul><li><br>
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul><p></p><ul><li><br>
Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer</li></ul><p></p><ul><li><br>
Prepare complete and accurate work including appropriately notating accounts as required</li></ul><p></p><ul><li><br>
Participate in activities designed to improve customer satisfaction and sales performance</li></ul><p></p><ul><li><br>
Answer billing questions by talking through components of customer accounts</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Candidate Profile</b></h2><ul><li>High school diploma with three to six months of sales experience preferred</li></ul><p></p><ul><li><br>
Courteous with strong customer service orientation</li></ul><p></p><ul><li><br>
Strong communication and negotiation skills required</li></ul><p></p><ul><li><br>
Ability to effectively communicate, both written and verbally</li></ul><p></p><ul><li><br>
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul><p></p><ul><li><br>
Basic computer navigation skills and PC Knowledge</li></ul><p></p><ul><li><br>
Tolerance for repetitive work in a fast paced environment</li></ul><p></p><ul><li><br>
Ability to work as a team member, as well as independently</li></ul><p></p><ul><li><br>
Dependable with proficient attention to detail</li></ul><p></p><ul><li><br>
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul><p></p><ul><li><br>
Able to rotate shifts, as needed</li></ul><p></p><ul><li><br>
Based on location and/or program, additional experience/skills may be required</li></ul></div></div></div></div></div></div></div><p></p>

Hebrew Game Changer - Sales Advisor

MC Ledger

<div><b>Company Description</b><p><br>
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.</p><p>
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.</p><b><br>
Job Description</b><p><b><br>
Job Purpose:</b></p><p></p><p><br>
The ERP Success Team Lead is responsible for leading, coaching, and supporting the ERP Success team while also managing key enterprise accounts. In addition to overseeing complex onboarding, data migration, and technical support activities, this role provides subject matter expertise across ERP processes and implementations.</p><p>
The Team Lead remains hands on, ensuring high quality onboarding delivery, providing advanced technical support for complex cases, and acting as the escalation point for critical customer issues by diagnosing challenges and driving effective solutions. This role also plays an active part in the presales process by attending strategic sales demos, supporting the commercial team with ERP expertise, validating customer requirements, and advising on technical feasibility and solution design.</p><p>
The ERP Success Team Lead plays a critical role in maximizing client value from the Mazeed platform by combining strong financial acumen, deep technical knowledge, and leadership capabilities. The role works closely with Product, Sales, and Support teams to improve processes, support product feedback loops, and ensure the highest standards of delivery and team performance.</p><p><b>
Leading ERP Team (10%)</b></p><ul><li>
Lead the ERP Success team, including daily operations, task allocation, and performance monitoring.</li></ul><p><b>
Client Onboarding &amp; Data Migration (15%)</b></p><ul><li>
Lead and manage client onboarding, ensuring smooth setup, accurate configuration, and successful data migration of client accounts.</li><li>
Prepare solution design documentation, a process map and implementation plans.</li><li>
Attend Presales activities and manage any customization request</li></ul><p><b>
Financial Analysis &amp; Advisory (10%)</b></p><ul><li>
Utilize financial expertise to understand each client&rsquo;s business and financial model, goals, and challenges, providing tailored insights and recommendations.</li></ul><p><b>
Client Success &amp; Partnership (10%)</b></p><ul><li>
Serve as a financial advisor and success partner, guiding clients on best practices to ensure long-term satisfaction and retention.</li></ul><p><b>
Implementation &amp; Process Optimization (10%)</b></p><ul><li>
Translate financial data and client workflows into actionable implementation plans that align with business objectives.</li><li>
Support knowledge sharing within the team and contribute to internal documentation.</li></ul><p><b>
Cross-Functional Collaboration (10%)</b></p><ul><li>
Collaborate closely with product, operations, and support teams to ensure seamless execution and alignment on client needs.</li><li>
Join the commercial team to identify client needs and deliver tailored product demos based on the industry and business model.</li></ul><p><b>
Performance Monitoring &amp; Retention (10%)</b></p><ul><li>
Monitor account performance, adoption, and financial outcomes to drive retention, engagement, and satisfaction.</li></ul><p><b>
Risk Identification &amp; Problem Solving (10%)</b></p><ul><li>
Identify risks or areas for improvement and proactively offer effective, data-driven solutions.</li></ul><p><b>
Support &amp; Issue Resolution (10%)</b></p><ul><li>
Manage and follow up on client support tickets, ensuring first call/chat resolution and clear communication between clients and internal departments.</li><li>
Act as the voice of the customer&mdash;bring real-world insights to help shape roadmap and feature delivery.</li></ul><p><b>
Presales Support (5%)</b></p><ul><li>
Attend sales demos as the ERP subject matter expert to support the commercial team.</li><li>
Analyze client business needs in real time during demos and translate them into ERP use cases.</li><li>
Handle customer functional and technical questions live during sales meetings and demos.</li><li>
Assess and validate customer customization requests and advise on feasibility, effort, and product fit.</li><li>
Support solution positioning by mapping customer requirements to Mazeed ERP modules and features.</li><li>
Document presales findings and requirements to ensure smooth handover to onboarding and implementation teams.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
5 to 7 years' experience customer-facing role, on ERP products and onboarding is a must</li><li>
Team Leadership/Supervisory experience is a must</li><li>
Finance or Accounting background</li><li>
Familiarity with ERP platforms (e.g., Odoo, SAP, Oracle, or Microsoft Dynamics)</li><li>
Understanding of financial reporting, data analysis, and ERP workflows</li><li>
Basic understanding of data migration processes and ERP configuration steps</li><li>
Proficient in Excel or knowledge of data visualization tools (Power BI, Tableau) is a plus</li><li>
HubSpot knowledge is a plus</li></ul><br>
<b>
Additional Information</b><p><br>
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.</p><p>
Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.</p></div>

ERP Success Team Lead

<div><div><div><p><b>Operations
</b></p></div><div><div><div><b>Location</b></div>
<div>Egypt
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
Are you a customer service rockstar with a passion for the financial industry?, Do you thrive in fast-paced environments and take pride in exceeding expectations? If so, then we want you on our team!<h2 class="jobSectionHeader"><b>
Description</b></h2><div><b>
Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.</b></div><p><b>
In this role, you will:</b></p><ul><li>
Be the friendly face and voice of our client, providing exceptional service to our valued customers across multiple channels (phone, email, chat).</li><li>
Act as a financial advisor and problem-solver, patiently guiding customers through their banking needs and addressing their concerns.</li><li>
Possess a deep understanding of banking products and services, including accounts, loans, investments, and more.</li><li>
Proactively identify opportunities to upsell and cross-sell, contributing to the bank's growth.</li><li>
Maintain accurate and up-to-date customer records and ensure compliance with all banking regulations.</li><li>
Work collaboratively with internal teams to resolve issues and provide seamless customer experiences.</li><li>
Contribute to a positive and productive work environment, fostering teamwork and collaboration.</li></ul><p><b>
Essential Functions/Core Responsibilities:</b></p><ul><li>
Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)</li><li>
Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.</li><li>
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.</li><li>
Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.</li><li>
Maintain basic knowledge of client products and/or services.</li><li>
Prepare complete and accurate work including appropriately notating accounts as required.</li><li>
Participate in activities designed to improve customer satisfaction and business performance.</li><li>
Offer additional products and/or services.</li><li>
Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.<br>
</li></ul><h2 class="jobSectionHeader"><b>
Candidate Profile:</b></h2><ul><li>
Minimum of high school diploma with 6 months of experience in a customer service role, preferably in the banking industry.</li><li>
Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.</li><li>
Ability to fluently communicate in the required language of support, both written and verbally.</li><li>
Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.</li><li>
Basic computer navigation skills and PC Knowledge</li><li>
Ability to work as a team member, as well as independently.</li><li>
Dependable with proficient attention to detail</li><li>
Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.</li><li>
Able to rotate shifts, as needed.</li><li>
Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.</li><li>
Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.</li><li>
A strong understanding of financial concepts and principles (a plus).</li></ul><p><b><br>
Based on location and/or program, additional experience/skills may be required</b></p><p></p><ul><li><br>
<b>Job requirements may vary by country and will not contravene any local laws</b></li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Career Framework Role:</b></h2><p>
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.</p><p>
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!</p><p></p><h2 class="jobSectionHeader"><b><br>
Disclaimer :</b></h2><p>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>
Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.</p></div></div></div><p></p>

Customer Service - Banking Vacancies - English

اورنچ مصر

<div><p>About the job Advisor, Billing</p>
<div><p><b>Purpose of the job</b></p>
<p>
Leading the Billing solution Team technically and actively participating to ensure the availability, delivery, and resolution of incidents and subscriber complaints within the established SLAs and KPIs.
</p><p></p><p><b>Duties and responsibilities</b></p>
<p>
</p><p></p><ul><li>Align with the organization's strategic directives annually developed, ensuring full synchronization with business and corporate objectives.
</li><li>Adhere strictly to departmental standards, policies, and procedures pertinent to the billing function.</li><li>
Collaborate with business units and development teams to understand operational requirements and discuss technical solutions accordingly.</li><li>
Maintain operational stability across billing modules for GSM and DSL services, ensuring compliance with performance targets and preventing revenue leakage. Oversee end-to-end bill cycle activities, from review with finance to invoice delivery across multiple streams.</li><li>
Serve as a member of the third-level escalation team for complaint resolution, possessing in-depth knowledge of billing, rating systems, and their integrations with systems such as EAI (Enterprise Application Integration), IN, HLR, and others.</li><li>
Participate in the validation and acceptance processes for new products and services.</li><li>
Provide technical leadership to team members, guiding them to fulfill their responsibilities related to solutions and operational processes.</li><li>
Evaluate, agree upon, and ensure SLAs and KPIs are met, governing system availability, delivery timelines, and resolution response times aligned with business needs, budgets, and resources.</li><li>
Oversee regular reporting on system performance, incident management, and status updates for solutions/applications managed by the team.</li><li>
Design, implement, and monitor alarms for billing systems and integrated solutions; analyze alarm data against system specifications and operational standards.</li><li>
Develop solutions to permanently address open issues, collaborating with billing, operations support teams, and vendors for implementation.</li><li>
Provide interim workarounds for unresolved issues to mitigate business impact until permanent solutions are deployed.</li><li>
Act as the primary interface with suppliers, development teams, and operational units to ensure timely resolution and fixes within SLAs and serve as the main contact point for all application users within the function.</li><li>
Implement performance metrics to ensure consistent system availability and delivery, initiate redesign or capacity adjustments when necessary.</li><li>
Assist in incident analysis and oversee timely resolution efforts.</li><li>
Prioritize and escalate open defects with vendors and development teams as needed.</li><li>
Understand the business value of platforms, products, and services, applying this knowledge to incident analysis and resolution strategies.</li><li>
Manage change requests related to incident resolution in accordance with IT change management policies.</li><li>
Generate incident reports, monitor case statuses, and coordinate with teams and vendors for case closure.</li><li>
Maintain comprehensive documentation for operational procedures, technical designs, and business requirements.</li><li>
Organize focus groups with domain representatives to gather feedback and improve team responses.</li><li>
Recommend proactive measures to ensure smooth operations with minimal risk, especially regarding new changes.</li><li>
Oversee system and application changes, including deployment, testing scenarios, and coordination with testing teams.</li><li>
Support the development and analysis of operational metrics and trends for all solutions within the function.</li><li>
Create and manage on-call schedules, deployment plans, outage requests, and service catalogs.</li><li>
Provide 24/7 on-call support through a rotation schedule to ensure continuous operational coverage.</li><li>
Commit to maintaining system functionality and user satisfaction amid a rapidly evolving environment.</li><li>
Ensure that vendor support contracts for billing solutions are maintained and aligned with OPEX optimization and SLAs.</li></ul>
<p>
</p><p></p><p><b>Job specification</b></p>
<p>
</p><p></p><p><b>Education</b></p>
<p>
</p><p></p><p>Bachelor degree in Computer Science, Engineering, or related discipline with an IT focus is preferred.</p>
<p>
</p><p></p><p><b>Experience</b></p>
<p>
</p><p></p><ul><li>Minimum of 8 years of professional experience, with at least 5 years in Billing systems operations and support concepts.</li>
<li>Proficiency in Oracle SQL and PL/SQL, UNIX operating systems, and IT solutions architecture.</li>
<li>Strong background in data networking.</li>
<li>Hands-on experience in the implementation, operation, and maintenance of large-scale systems, preferably across diverse hardware and software platforms within the telecommunications sector.</li>
<li>Experience managing development and operations projects through all phases.</li>
<li>Proven ability to successfully execute multiple projects and manage resources effectively to meet objectives.</li>
<li>Strong understanding of telecommunications billing processes, rating, charging, and mediation.</li>
<li>Experience with BSS integration and telecom network architectures.</li>
<li>Knowledge of scripting, APIs, and database management.</li>
<li>Hands-on experience on Billing, Rating and Roaming.</li>
<li>Familiarity with cloud environments and modern deployment architectures.</li>
<li>Experience with Agile methodologies.</li>
<li>Experience with infrastructure</li>
</ul><p></p><p><b>Skills and abilities</b></p>
<p>
</p><p></p><ul><li>Excellent command of English, both spoken and written.</li>
<li>Advanced skills in computer systems and information technology.</li>
<li>Solid understanding of business environments, change management, and IT processes.</li>
<li>Strong conflict resolution skills and the ability to facilitate solutions.</li>
<li>Confident in making operational decisions, monitoring project progress, and reporting outcomes.</li>
<li>Effective team leadership, coaching, and collaboration skills.</li>
<li>Capable of working efficiently under pressure.</li>
<li>Skilled in managing operational issues and making timely, informed decisions.</li>
<li>Strong analytical thinking and problem-solving capabilities.</li></ul></div></div>

Advisor, Billing

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