sales manager

sales engineer

sales executive

application support engineer Jobs in Muscat Oman

application support engineer

business support executive Jobs in Muscat Oman

business support executive

enterprise customer success manager

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 We are hiring an
 
 Enterprise Customer Success Manager at Canonical
 
 
 
 Customer success is a new and strategic department at Canonical, with the objective of reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customers' objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.
 
 
 We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, CSMs are specialized in one of the following segments:
 
 
 <ul>
 <li>
 Mass - SMEs or large businesses starting their journey with Canonical
 </li>
 <li>
 Focus - Large companies with established ARR
 </li>
 <li>
 Step Growth - a selection of high-potential customers
 
 
 </li>
 </ul>
 All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers.
 
 
 
 Location:
 
 This role will be based remotely.
 
 
 
 What your day will look like
 
 
 
 <ul>
 <li>
 Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
 </li>
 <li>
 Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
 </li>
 <li>
 Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
 </li>
 <li>
 Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
 </li>
 <li>
 Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
 </li>
 <li>
 Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
 </li>
 <li>
 Supporting customers through reactive ticket requests.
 </li>
 <li>
 Create campaigns targeting multiple customers through digital touch-points and activities.
 
 
 </li>
 </ul>
 
 What we are looking for in you
 
 
 
 The ideal candidate would display impeccable customer-facing skills with a passion for cloud and data centre infrastructure technologies. We are also looking for:
 
 
 <ul>
 <li>
 Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
 </li>
 <li>
 Excellent presentation skills with the ability to guide a conversation about complex software.
 </li>
 <li>
 Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
 </li>
 <li>
 A true team player capable of interacting with all departments and at all levels, both internally and externally.
 </li>
 <li>
 Knowledge of agile methodologies.
 </li>
 <li>
 We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an excellent command of English, please inform us!
 
 
 </li>
 </ul>
 
 Additional skills that you might also bring
 
 
 
 <ul>
 <li>
 Experience with Salesforce, Jira and CRMs is a big plus!
 
 
 </li>
 </ul>
 
 What we offer colleagues
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Team Member Assistance Program &amp; Wellness Platform
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass and travel upgrades for long-haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Enterprise Customer Success Manager

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing
 
 
 
 Product Marketing Manager
 
 
 
 
 Location:
 
 EMEA - Remote
 
 
 At Canonical, the product marketing team is not just marketing products&mdash;we're building the best Go-To-Market (GTM) engine in the open source world. Our mission is to take the power of open source innovation and bring it to businesses everywhere, from the data center to the edge. We're growing fast and looking for a Product Marketing Manager (PMM) to join our team&mdash;someone who loves technology, thrives in fast-paced environments, and wants to make a global impact.
 
 
 This is a hands-on, multi-disciplinary, and dynamic position, requiring close collaboration with the Product, engineering, content, Sales, and other Marketing teams. The ideal candidate is passionate about technology, technology marketing, and the use of technology in marketing. They prefer to work in an environment that emphasises ownership of GTM campaigns, collaboration, learning, curiosity, and a drive to always improve oneself / the team / the organisation. They love solving problems, getting hands-on, experimenting, measuring, and using automation to make daily life easier.
 
 
 
 Why You'll Love This Role
 
 
 
 You'll own the GTM strategy for key products, shaping messaging and positioning that speaks to developers and enterprise buyers alike.
 
 
 You'll collaborate cross-functionally with product management, sales, regional marketing, content, and partner marketing teams to bring campaigns to life.
 
 
 You'll get creative, crafting compelling advertising, launch plans, and campaigns that make our products stand out in a competitive landscape.
 
 
 You'll measure impact, using data to refine messaging, optimize marketing funnels, and drive customer engagement.
 
 
 You'll be part of a truly global team, working with colleagues in over 85 countries in a fully remote, high-performance environment.
 
 
 
 As a product marketing manager, you will:
 
 
 
 <ul>
 <li>
 Develop and execute go-to-market (GTM) strategies for a range of products.
 </li>
 <li>
 Lead messaging and positioning efforts ensuring our products stand out in a competitive market.
 </li>
 <li>
 Lead content planning with product managers &mdash;from website copy to whitepapers, blogs, and sales enablement materials.
 </li>
 <li>
 Collaborate on marketing campaigns, partnering with regional marketing teams to execute integrated campaigns that drive pipeline growth.
 </li>
 <li>
 Launch new products and features, leading cross-functional teams to drive awareness and adoption.
 </li>
 <li>
 Run competitive analysis, staying ahead of market trends and evolving our positioning accordingly.
 </li>
 <li>
 Support the customer success team on driving customer engagement and growth, working on strategies to upsell and cross-sell across our customer base.
 </li>
 <li>
 Plan and execute global events, live webinars, and community meetups that align with our GTM priorities.
 
 
 </li>
 </ul>
 
 What we are looking for in you
 
 
 
 <ul>
 <li>
 A passion for technology and open source&mdash;you get excited about innovation, software, and community-driven development.
 </li>
 <li>
 Strong storytelling skills&mdash;you know how to craft messaging that resonates with both technical and business audiences.
 </li>
 <li>
 Growth mindset&mdash;someone who thrives on experimentation, learning, and continuous improvement.
 </li>
 <li>
 Excellent communication skills, both written and verbal.
 
 
 </li>
 </ul>
 
 Nice-to-have skills
 
 
 
 <ul>
 <li>
 Data-driven mindset, using insights to refine strategies and improve performance.
 </li>
 <li>
 Experience in product marketing for enterprise software, cloud, DevOps, or open-source solutions.
 </li>
 <li>
 Experience with demand generation, understanding how to translate GTM strategies into pipeline growth.
 </li>
 <li>
 Comfort working cross-functionally with product, sales, partners, and marketing teams.
 
 
 </li>
 </ul>
 
 What we offer you
 
 
 
 Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.
 
 
 In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, please ask your Talent Partner.
 
 
 <ul>
 <li>
 Fully remote working environment - we've been working remotely since 2004!
 </li>
 <li>
 Personal learning and development budget of 2,000USD per annum
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Parental Leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues at 'sprints'
 </li>
 <li>
 Priority Pass for travel and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
 
 
 Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Product Marketing Manager

Cisco

<div>
 
 Meet The Team
 
 
 
 We find and win services deals in Oman, Pakistan, Yemen and Afghanistan with a focus on high‑value offerings. Our work connects customer needs to the right solutions and turns plans into signed contracts. We&rsquo;re a cross‑functional team that partners with account managers, engineers, and delivery leaders; the vibe is collaborative, fast‑moving, and hands‑on. You&rsquo;ll work with commercial, major enterprise and public‑sector customers, learn a broad solutions portfolio, and lead impactful deals.
 
 
 
 Your Impact
 
 
 
 As part of the Services team, you will:
 
 
 <ul>
 <li>
 Sell the full Customer Experience Services portfolio to major accounts across Oman, Pakistan, Yemen, and Afghanistan to drive growth and customer success.
 </li>
 <li>
 Work from Muscat, Oman, closely with channel partners to lead and develop accounts, improving Cisco&rsquo;s turnover and increasing customer success.
 </li>
 <li>
 Travel to Pakistan regularly to meet customers, partners and internal teams
 </li>
 <li>
 Achieve personal and team targets to contribute to overall profitability and sustained business performance.
 </li>
 <li>
 Enhance Cisco&rsquo;s positive image in the marketplace by consistently delivering value for customers and partners
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 5+ years of professional experience on value-based sales positions in Internet, Communication, Technology (ICT) sector, preferably in modern international environment
 </li>
 <li>
 Strong experience and understanding of the specificity of the service, consulting, and advisory services sale
 </li>
 <li>
 Proven experience in direct and indirect selling to the most strategic accounts
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Self-starter and strong closer personality with multi-tasking ability
 </li>
 <li>
 Outstanding communication skills, independency, self-motivation
 </li>
 <li>
 Experience in Operation &amp; Maintenance (O&amp;M) contracts/projects.
 </li>
 <li>
 Good understanding of country procurement process and buying cycles.
 
 
 </li>
 </ul>
 Why Cisco?
 
 
 At Cisco, we&rsquo;re revolutionizing how data and infrastructure connect and protect organizations in the AI era &ndash; and beyond. We&rsquo;ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
 
 
 Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you&rsquo;ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
 
 
 We are Cisco, and our power starts with you.
</div>

Account Executive - Services - Oman

Noor Oman Realty

The Role
 We are seeking an experienced Projects Construction Manager to lead and oversee our real estate construction projects in Muscat, Oman. The ideal candidate will be responsible for managing all phases of construction, ensuring projects are completed on time, within budget, and to the highest quality standards, while complying with safety regulations and client expectations. Responsibilities: - Plan, coordinate, and supervise construction projects from inception to completion. - Manage project schedules, budgets, and resources effectively to ensure timely delivery. - Collaborate with architects, engineers, contractors, and vendors to ensure project specifications are met. - Monitor compliance with safety regulations and enforce site safety policies. - Conduct regular site inspections to assess progress and quality of work. - Resolve any issues or delays that arise during construction promptly and efficiently. - Prepare and present project reports to senior management and stakeholders. - Ensure all construction activities adhere to local building codes and regulations. - Lead and motivate construction teams to achieve project goals and maintain high morale.
 
Requirements
 <ul>
<li>Bachelor's degree in Civil Engineering, Construction Management, or related field. - Minimum of 7 years of experience in managing large-scale construction projects in the real estate sector. - Strong knowledge of construction processes, materials, and building codes in Oman. - Proven ability to manage budgets, schedules, and teams effectively. - Excellent problem-solving and decision-making skills. - Strong communication and interpersonal abilities to collaborate with diverse stakeholders. - Detail-oriented with a commitment to quality and safety standards. - Ability to work under pressure and manage multiple projects simultaneously. - Proficiency in construction management software and MS Office suite.</li>
</ul>
About the company
 Noor Oman Realty was established in 2009 as a real estate agency. It is a private enterprise with a long term outlook of the Real Estate industry. Noor Oman Realty has grown to become one of the largest real estate companies in Oman. We seek to build a brand name that will be recognized as a real estate agency in Oman providing quality unique selling experience. We believe that expert advice and bespoke service enables us to build long lasting and trusting partnerships with our clients, and we're passionate about delivering an exceptional customer experience for every client we are introduced to. Noor Oman Realty has experts in every field to guide you from the beginning to the end of your real estate journey with us. Recently, we successfully managed to be the exclusive agent of all Zain Property Development properties and succeeded in selling all our properties in: Dar Al Zain, Zain Hight, Tawi Al Zain and The Zain projects. We have recently invested a new sophisticated website that will allow the customers to reserve and buy properties online.

Projects Construction Manager

Norconsult Telematics

<div>
 
 
 Position Objectives:
 
 
 <ul>
 <li>
 Lead strategic consulting engagements, driving IT transformation initiatives across multiple sectors.
 </li>
 <li>
 Focusing on formulating enterprise-wide IT strategies, ICT master plans, and digital transformation roadmaps aligned.
 </li>
 <li>
 Oversee end-to-end program delivery, ensuring adherence to best practices in Agile, DevOps, PMP, PRINCE2, and hybrid methodologies.
 </li>
 <li>
 Executive-level guidance on enterprise architecture, governance frameworks, and technology modernization.
 </li>
 <li>
 Strong stakeholder management to ensure successful execution of large-scale ICT programs.
 </li>
 </ul>
 
 
 
 
 
 Job Description &amp; Responsibilities:
 
 
 <ul>
 <li>
 Lead and oversee the full lifecycle of large-scale ICT consulting programs, ensuring alignment with organizational and its strategies.
 </li>
 <li>
 Develop comprehensive IT strategies, Enterprise Architecture frameworks, and ICT master plans for diverse industry sectors.
 </li>
 <li>
 Design and implement digital transformation roadmaps, covering cloud adoption, data management, security, and application modernization.
 </li>
 <li>
 Provide governance, quality assurance, and delivery oversight across multiple concurrent ICT initiatives.
 </li>
 <li>
 Manage cross-functional teams, external vendors, and technology partners to ensure high-quality outcomes.
 </li>
 <li>
 Apply Agile, DevOps, PMP, PRINCE2, and hybrid delivery models based on project needs.
 </li>
 <li>
 Conduct technology assessments, gap analyses, and readiness evaluations to support transformation initiatives.
 </li>
 <li>
 Lead C-level engagements, presenting recommendations, business cases, and progress updates.
 </li>
 <li>
 Ensure compliance with regulatory, security, and enterprise architecture standards.
 </li>
 <li>
 Monitor project KPIs, risks, budgets, and timelines to ensure successful program execution.
 </li>
 <li>
 Drive innovation by identifying emerging technologies and recommending adoption strategies.
 </li>
 <li>
 Contribute to new business development through proposal creation, solution design, and presentations.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, Engineering, or a related discipline.
 </li>
 <li>
 Experience: Minimum 13+ years in ICT consulting, program management, and digital transformation.
 </li>
 <li>
 Proven expertise in IT strategy development, Enterprise Architecture, and ICT master planning.
 </li>
 <li>
 Strong experience leading large-scale ICT projects using Agile, DevOps, PMP, PRINCE2, and hybrid methodologies.
 </li>
 <li>
 Demonstrated ability to manage multi-disciplinary teams and complex stakeholder environments.
 </li>
 <li>
 Solid background in cloud technologies, data platforms, cybersecurity, and enterprise applications.
 </li>
 <li>
 Excellent communication, executive reporting, and engagement skills.
 </li>
 <li>
 Excellent command of English, with Arabic proficiency considered an added advantage.
 </li>
 </ul>
</div>

ICT Program Head

Schneider Electric

<div>Job Description:
<div>
We are looking for Service Representative to be responsible for the installation, maintenance, and repair of HVAC systems specifically designed for data center environments. The ideal candidate will have a strong technical background, experience with data center HVAC systems, and a commitment to maintaining high standards of reliability and efficiency.</div><div></div><div> 
Key Responsibilities:</div><ul><li>
Pre-site, startup, repair, preventive maintenance, and field modification of equipment</li><li>
Problem solving with customers, electricians, sales partners, technical support, District Service</li><li>
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets</li><li>
Manager and/or Regional Service Director to resolve complex escalated issues</li><li>
Continuous learning and training on various products both in the field and in the classroom</li><li>
Conduct routine inspections and preventive maintenance to ensure optimal performance of HVAC systems.</li><li>
Diagnose and troubleshoot HVAC system issues and perform necessary repairs to minimize downtime.</li><li>
Monitor and adjust HVAC systems to maintain proper temperature and humidity levels within data centers.</li><li>
Ensure compliance with all safety, regulatory, and industry standards.</li><li>
Maintain accurate records of work performed, parts used, and system performance metrics.</li><li>
Provide excellent customer service and communicate effectively with clients and team members.</li><li>
Collaborate with other departments to ensure seamless operation and maintenance of data center facilities.</li><li>
Travel throughout the cluster for local customer support or even countrywide travel</li><li>
Assist the Field Project Manager on larger system startups</li><li>
Act on behalf of the District Service Manager to resolve operational issues as required</li></ul>
Qualifications:
<div>
Qualifications:</div><ul><li>
Bachelor&rsquo;s Degree or similar experience in HVAC, electronic or electrical discipline or military training equivalence</li><li>
2+ years of field service repair and customer service with UPS, electrical, electro-mechanical or electronics related equipment</li><li>
2+ years in Field Services or equivalent industry experience.</li><li>
EPA Universal Certification</li><li>
Strong knowledge of data center HVAC systems, components, and operations.</li><li>
Safe driving and vehicle operations skills</li><li>
Skilled at utilizing test and diagnostic equipment</li><li>
Experience reading and interpreting schematics, drawings, and theory of operation manuals</li><li>
Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.</li><li>
Movement of service equipment weighing up to 50 pounds</li><li>
Excellent problem-solving and troubleshooting skills.</li><li>
Strong communication and interpersonal skills.</li><li>
Ability to work independently and as part of a team.</li></ul>
About Our Company:<div></div> 
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values &ndash; Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork &ndash; starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric &ndash; apply today!
&euro;36 billion global revenue 
+13% organic growth 
150 000+ employees in 100+ countries 
#1 on the Global 100 World&rsquo;s most sustainable corporations<div></div><div> 
You must submit an online application to be considered for any position with us. This position will be posted until filled.</div><div></div><div> 
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and &lsquo;inclusion&rsquo; is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.</div><div> 
</div><div>At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here 
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.</div></div><div></div>

Service Representative-Cooling

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Guest Relations Manager
 
 to join our
 
 Guest Relations
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Responsible for the success of all Guest Relation matters and activities. Success is defined by the Director of Rooms
 </li>
 <li>
 Creates MOWow Moments that surprise and inspire our guests
 </li>
 <li>
 Being able, and regularly performing, duties of all functions within the Front Office, Concierge Desk and Club Lounge as per the demands of the operations.
 </li>
 <li>
 Be present at the Front Office, Club Lounge and Lobby during peak hours and support the Team operationally
 </li>
 <li>
 Being an ambassador of the hotel, both being actively engaging with guests and with colleagues.
 </li>
 <li>
 Ensure that all applicable standards, both in terms of quality, sustainability and FLHSS of the Rooms Division, policies and rules are properly understood and followed through.
 </li>
 <li>
 Creating unique internal experiences for our guests in collaboration with all departments.
 </li>
 <li>
 Focus on process improvement and implement innovative solutions to challenges of our business or service improvements.
 </li>
 <li>
 Supports the Front Office Manager, Club Lounge Manager and Chief Concierge in daily operations
 </li>
 <li>
 Is a role model for grooming standards, MOHG pillars and behaviours
 </li>
 <li>
 Leads the Guest Relation team by setting goals, developing the team members, providing hands-on support operationally, planning the Guest Relation schedule and more
 </li>
 <li>
 Actively advertises our Fans of MO guest recognition program to our guests
 </li>
 <li>
 Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of staff.
 </li>
 <li>
 Attend Management meetings as scheduled.
 </li>
 <li>
 Handle all guest complaints and comments tactfully.
 </li>
 <li>
 Train the Front of House Teams in handling guest feedbacks, complaints and how to process hints given by the guests in conversations to ensure highest guest satisfaction levels.
 </li>
 <li>
 Cooperate and coordinate teamwork with other departments.
 </li>
 <li>
 Perform Manager on Duty shifts.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Guest Relations Manager

Explore 291+ Enterprise customer success manager in Muscat Oman this December. Find roles across top companies and apply now to boost your career.