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principal ai data strategy consultant

senior consultant

enterprise strategy consultant

<div>
 
 Introduction
 
 
 
 At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let&rsquo;s talk.
 
 
 
 Your Role And Responsibilities
 
 
 
 s a Strategy consultant with the IBM Enterprise strategy team, you will:
 
 
 <ul>
 <li>
 Work with clients in a wide range of sectors &amp; industries and solve their most pressing problems
 </li>
 <li>
 Shape and drive engagements end-to-end in areas of AI Strategy , AI Governance Corporate strategy, Digital strategy, IT Strategy, Cognitive enterprise, Eco platforms, and other large-scale business, process and operations transformation
 </li>
 <li>
 Create value by reinventing the core of our client's businesses who are leading Global and Indian corporations
 </li>
 <li>
 Understand company&rsquo;s key strategic/operational issues (market definition, industry trends, client issues, and structure) by performing relevant assessments using IBM proprietary as well as Industry standard tools &amp; methodologies to identify areas of improvements.
 </li>
 <li>
 Gather and analyse information/data, formulate &amp; test hypotheses, conduct assessments to identify key issues and formulate a set of hypotheses to further analyse and address the issues with right solutions.
 </li>
 <li>
 Develop value proposition and business case for the client&rsquo;s transformation journey
 </li>
 <li>
 Develop point of views on digital transformation, digital reinvention, cognitive enterprise across multiple client segments
 </li>
 <li>
 Manage relevant client stakeholders in complex and intense consulting assignments
 </li>
 <li>
 Engage with CXOs, business leaders on a regular basis as part of client delivery and to present results recommendations
 </li>
 <li>
 Implement recommendations in collaboration with client team members
 </li>
 <li>
 Participate in pre-sales meetings, proposal development and related business development efforts
 </li>
 <li>
 Identify/support IBM leaders in mining existing clients for additional business opportunities
 </li>
 <li>
 Ensure/support adherence to project charters and economics by managing project timelines, deliverables, and expenses.
 
 
 </li>
 </ul>
 
 Required Technical And Professional Expertise
 
 
 
 <ul>
 <li>
 Expertise in the areas of AI, Corporate/Business Strategy, IT Strategy, Platform Eco Strategy, Digital Reinvention, Process and Operations Transformation, etc.
 </li>
 <li>
 Excellent verbal and written communication with the ability to communicate complex ideas effectively
 </li>
 <li>
 Strong analytical skills and high attention to detail
 </li>
 <li>
 Excellent time-management, with ability to adhere to challenging timelines
 </li>
 <li>
 Ability to work collaboratively in a team environment and effectively with people at all levels in an organization
 </li>
 <li>
 If needed, ability to work independently without supervision or with minimal supervision
 </li>
 <li>
 Flexibility to work with cross-functional teams and industries/domains as per engagement requirement
 </li>
 <li>
 Strong logical reasoning skills
 </li>
 <li>
 Demonstrated ability to learn and expand on existing skillsets
 </li>
 <li>
 Ability to create powerful and impactful presentations and deliverables
 </li>
 <li>
 Strong facilitation and customer presentation skills
 
 
 </li>
 </ul>
 
 Preferred Technical And Professional Experience
 
 
 
 <ul>
 <li>
 Relevant Industry/Domain experience
 </li>
 <li>
 Willingness to travel and flexible to adapt to a demanding lifestyle
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Proven record of leadership in work setting and/or through extra-curricular activities
 </li>
 <li>
 Very good understanding of PowerPoint, Excel and other MS Office tools
 </li>
 </ul>
</div>

Enterprise Strategy Consultant

Franklin Templeton India

<div>
 At Franklin Templeton, we&rsquo;re driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that&rsquo;s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients&rsquo; achievements.
 
 
 
 Come join us in delivering better outcomes for our clients around the world!
 
 
 
 
 About The Department
 
 
 
 Our Enterprise Data &amp; AI team drives innovation by enabling secure, compliant, and high-quality data for advanced AI solutions. We collaborate across engineering, data science, and business units to deliver scalable platforms and insights. Joining us means working in a fast-paced, collaborative environment where you&rsquo;ll shape AI capabilities that transform client experiences and business outcomes.
 
 
 
 
 How You Will Add Value?
 
 
 
 
 
 Data Strategy Leadership
 
 
 
 <ul>
 <li>
 You will own and evolve the AI data strategy for Sales Assist.
 </li>
 <li>
 You will define vision, operating model, and governance for enterprise-wide data sharing.
 </li>
 <li>
 You will create a roadmap for readiness in large language models, predictive analytics, and generative AI.
 
 
 </li>
 </ul>
 
 AI-Ready Data Architecture &amp; Enablement
 
 
 
 <ul>
 <li>
 You will design AI-optimized data architectures for semantic search and retrieval-augmented generation.
 </li>
 <li>
 You will develop strategies for vector database integration and embedding storage.
 </li>
 <li>
 You will define GraphQL API approaches for secure, efficient data access.
 </li>
 <li>
 You will partner with engineering teams to build scalable ingestion and embedding pipelines.
 </li>
 <li>
 You will align with enterprise data stacks like Snowflake, Databricks, AWS, and Azure.
 </li>
 <li>
 You will integrate CRM and external data sources to enrich AI insights.
 
 
 </li>
 </ul>
 
 Governance, Ethics &amp; Compliance
 
 
 
 <ul>
 <li>
 You will establish governance policies ensuring compliance with GDPR, CCPA, and SEC standards.
 </li>
 <li>
 You will define metadata and lineage frameworks for transparency and auditability.
 </li>
 <li>
 You will collaborate with Legal and Compliance to maintain ethical AI practices.
 
 
 </li>
 </ul>
 
 Collaboration &amp; Influence
 
 
 
 <ul>
 <li>
 You will partner with AI Engineering, Data Science, and Sales to align priorities.
 </li>
 <li>
 You will translate business needs into actionable data strategies.
 </li>
 <li>
 You will present progress and insights to executives to guide investments.
 </li>
 <li>
 You will mentor analysts and architects to foster an innovation-driven culture.
 
 
 </li>
 </ul>
 
 
 What Will Help You Be Successful in This Role?
 
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 10+ years in data strategy, architecture, or AI platforms with enterprise-scale delivery.
 </li>
 <li>
 Background in financial services or asset management with CRM and client intelligence exposure.
 </li>
 <li>
 Familiarity with machine learning pipelines and AI platform engineering.
 </li>
 <li>
 Strong knowledge of data lakes, warehouses, and vector database architectures.
 </li>
 <li>
 Excellent stakeholder management and executive communication skills.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Expertise in GraphQL API design and RESTful services.
 </li>
 <li>
 Experience with semantic search, embedding generation, and LLM-based retrieval frameworks.
 
 
 </li>
 </ul>
 
 Job Level - Individual Contributor
 
 
 
 
 Work Shift Timings - 2:00 PM - 11:00 PM IST
 
 
 
 
 
 
 Experience our welcoming culture and reach your professional and personal potential!
 
 
 
 
 
 Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there&rsquo;s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.
 
 
 Hear more from our employees
 
 
 By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life&rsquo;s adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered.
 
 
 
 Highlights Of Our Benefits Include
 
 
 
 <ul>
 <li>
 Professional development growth opportunities through in-house classes and over 150 Web-based training courses
 </li>
 <li>
 An educational assistance program to financially help employees seeking continuing education
 </li>
 <li>
 Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee&rsquo;s dependents (spouses, children and dependent parents)
 </li>
 <li>
 Life insurance for protection of employees&rsquo; families
 </li>
 <li>
 Personal accident insurance for protection of employees and their families
 </li>
 <li>
 Personal loan assistance
 </li>
 <li>
 Employee Stock Investment Plan (ESIP)
 </li>
 <li>
 12 weeks Paternity leave
 </li>
 <li>
 Onsite fitness center, recreation center, and cafeteria
 </li>
 <li>
 Transport facility
 </li>
 <li>
 Child day care facility for women employees
 </li>
 <li>
 Cricket grounds and gymnasium
 </li>
 <li>
 Library
 </li>
 <li>
 Health Center with doctor availability
 </li>
 <li>
 HDFC ATM on the campus
 
 
 </li>
 </ul>
 
 Learn more about the wide range of benefits we offer at Franklin Templeton
 
 
 
 Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.
 
 
 Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to accommodations@franklintempleton.com. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.
</div>

Principal AI Data Strategy Consultant

Mastercard

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 Title And Summary
 
 
 
 Consultant, Performance Analytics
 
 
 Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors &amp; Consulting Services team combines traditional management consulting with Mastercard&rsquo;s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
 
 
 The Advisors &amp; Consulting Services group has five specializations: Strategy &amp; Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Performance Analytics consultants translate data into insights by leveraging Mastercard and customer data to design, implement, and scale analytical solutions for customers. They use qualitative and quantitative analytical techniques and enterprise applications to synthesize analyses into clear recommendations and impactful narratives.
 
 
 Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard
 
 
 Location - Hyderabad
 
 
 
 Qualifications
 
 
 
 Basic qualifications
 
 
 <ul>
 <li>
 2-5 years of overall career experience in Performance Analytics or similar role
 </li>
 <li>
 Undergraduate degree with data and analytics experience in business intelligence and/or descriptive, predictive, or prescriptive analytics
 </li>
 <li>
 Post Graduation MBA/Masters highly preferred
 </li>
 <li>
 Proficiency using data analytics software (e.g., Python, R, SQL, SAS)
 </li>
 <li>
 Additional data and analytics experience in building, managing, and maintaining database structures, working with data visualization tools (e.g., Tableau, Power BI), or working with Hadoop framework and coding using Impala, Hive, or PySpark
 </li>
 <li>
 Experience managing clients or internal stakeholders
 </li>
 <li>
 Ability to analyze large datasets and synthesize key findings
 </li>
 <li>
 Proficiency using data analytics software (e.g., Python, R, SQL, SAS)
 </li>
 <li>
 Advanced Word, Excel, and PowerPoint skills
 </li>
 <li>
 Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
 </li>
 <li>
 Ability to communicate effectively in English and the local office language (if applicable)
 </li>
 <li>
 Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Ability to analyze large datasets and synthesize key findings to provide recommendations via descriptive analytics and business intelligence
 </li>
 <li>
 Experience managing tasks or workstreams in a collaborative team environment
 </li>
 <li>
 Ability to identify problems, brainstorm and analyze answers, and implement the best solutions
 </li>
 <li>
 Relevant industry expertise
 
 
 
 </li>
 </ul>
 Roles and Responsibilities
 
 
 <ul>
 <li>
 Provide creative input on projects across a range of industries and problem statements
 </li>
 <li>
 Contribute to the development of analytics strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value
 </li>
 <li>
 Collaborate with Mastercard team to understand clients&rsquo; needs, agenda, and risks
 </li>
 <li>
 Develop working relationship with client analysts/managers, and act as trusted and reliable partner
 
 
 
 </li>
 </ul>
 Team Collaboration &amp; Culture
 
 
 <ul>
 <li>
 Collaborate with senior project delivery consultants to identify key findings, prepare effective presentations, and deliver recommendations to clients
 </li>
 <li>
 Independently identify trends, patterns, issues, and anomalies in defined area of analysis, and structure and synthesize own analysis to highlight relevant findings
 </li>
 <li>
 Lead internal and client meetings, and contribute to project management
 </li>
 <li>
 Contribute to the firm's intellectual capital
 </li>
 <li>
 Receive mentorship from performance analytics leaders for professional growth and development
 
 
 
 </li>
 </ul>
 
 Corporate Security Responsibility
 
 
 
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 </li>
 </ul>
</div>

Consultant, Performance Analytics

McDonald's

<div>
 
 
 About McDonald&rsquo;s:
 
 
 
 One of the world&rsquo;s largest employers with locations in more than 100 countries, McDonald&rsquo;s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
 
 
 
 
 
 
 Service Experience Manager (G4)
 
 
 
 
 Company Description:
 
 
 
 McDonald&rsquo;s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald&rsquo;s remains one of the world&rsquo;s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world
 
 .
 
 
 
 At McDonald&rsquo;s, we see every day as a chance to create a positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet.
 
 
 We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.
 
 
 
 
 
 
 Job Description:
 
 
 
 At McDonald's, we believe that our success begins and ends with our people. We are committed to fostering an inclusive culture where every employee can thrive and contribute their best.
 
 
 The Service Experience Manager within the Enterprise Service Management (ESM) team will play a key role in shaping the future of service delivery across the enterprise. In this role, they will help design how employees, franchisees, and suppliers interact with digital service channels &ndash; ensuring every experience is intuitive, consistent and seamless. They will work together with the Service Experience Lead and functional teams to bring user-centered design to life &ndash; translating insights into actionable designs, driving alignment across journeys and touchpoints, and ensuring service experiences not only meet business needs but exceed user expectations. They will support the activation and governance of service experience practices, including journey mapping, persona development, and multi-channel experience design, helping to embed experience excellence at the heart of every service interaction.
 
 
 
 
 
 
 In this role, you will:
 
 
 <ul>
 <li>
 Execute the service experience design framework across digital employee touchpoints (e.g., ServiceNow), applying defined methods and standards to support seamless and user-centered interactions
 </li>
 <li>
 Socialize service experience standards with cross-functional teams and ensure consistent application across all service initiatives
 </li>
 <li>
 Conduct user journey mapping, persona research, and touchpoint analysis to enhance understanding of user needs and drive experience improvements across service channels
 </li>
 <li>
 Support the roll-out and maintenance of a unified service channel strategy, including chat, voice, self-service, and case/incident management; monitor alignment with the enterprise tiered support model to ensure a cohesive user experience
 </li>
 <li>
 Analyze routing and shift-left performance, including request volumes, categorization accuracy, self-service performance, deflection trends; support the deployment and use of AI tools (e.g., NowAssist) to improve resolution speed
 </li>
 <li>
 Monitor and report on service experience KPIs (e.g., CSAT, NPS, XLA, CES) and support measurement consistency across service organizations
 </li>
 <li>
 Analyze service adoption, consumption trends, and user behavior across channels (portal, mobile, chatbot, live agent, phone, helpdesk); translate data into actionable insights for experience improvements and operational efficiencies
 </li>
 <li>
 Perform quality control reviews across service touchpoints to identify design inconsistencies or deviations, and assist in implementing corrective actions that preserve experience integrity
 </li>
 <li>
 Manage intake of enhancement requests to the experience platform and partner with Product Owner and Tech EPP ESM (Platform Owner) to help shape solution requirements, define functional use cases, and translate business needs into scalable platform capabilities
 </li>
 <li>
 Assist in the development of communications, training, and enablement materials related to service experience initiatives to drive awareness, stakeholder readiness, and successful adoption of design changes
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree required
 </li>
 <li>
 7-11 years of experience supporting or driving strategy and planning within large, complex organizations, with demonstrated impact on service delivery, operational efficiency, or experience transformation
 </li>
 <li>
 Experience with enterprise service platforms such as ServiceNow or equivalent
 </li>
 <li>
 Experience in persona-based design, service journey mapping, and process simplification
 </li>
 <li>
 Comfortable navigating ambiguity and fast-evolving environments, with a proactive mindset and the ability to bring structure and clarity to complex challenges
 </li>
 <li>
 Strong, professional interpersonal and communications skills, both verbal and written
 </li>
 <li>
 Highly organized and detail-oriented, with the ability to manage competing priorities and maintain high-quality output in a fast-paced and ambiguous environment
 </li>
 </ul>
 
 
 
 
 
 Additional information:
 
 
 
 McDonald&rsquo;s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. McDonald&rsquo;s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national
 
 origin, age, disability status, medical
 
 condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment.
 
</div>

Service Experience Manager [T500-19912]

McDonald's Global Office in India

<div>
 
 
 About McDonald&rsquo;s:
 
 
 
 One of the world&rsquo;s largest employers with locations in more than 100 countries, McDonald&rsquo;s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
 
 
 
 
 
 
 Knowledge Management Content Management Lead, Manager (G4)
 
 
 
 
 Company Description:
 
 
 
 McDonald&rsquo;s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald&rsquo;s remains one of the world&rsquo;s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
 
 
 At McDonald&rsquo;s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet.
 
 
 We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.
 
 
 
 
 
 
 Job Description:
 
 
 
 At McDonald's, we believe that our success begins and ends with our people. We are committed to fostering an inclusive culture where every employee can thrive and contribute their best.
 
 
 The Knowledge Management Content Management Lead within the Enterprise Service Management (ESM) team will be responsible for defining and overseeing the end-to-end content lifecycle processes and quality standards for knowledge across the enterprise. This role requires a strong attention to detail and cross-functional collaboration to support knowledge management needs across various facets of the organization. This role is critical for ensuring knowledge is up-to-date, accessible and complete, adhering to the guidelines established for the knowledge management process. They will help foster a culture of continuous learning and knowledge sharing by equipping the enterprise with the tools and technologies to support this endeavor.
 
 
 
 
 
 
 In this role, you will:
 
 
 <ul>
 <li>
 Partner with service delivery teams to manage and review knowledge content (e.g., process workflows, onboarding materials, FAQs, job aids) to meet the evolving needs of current and future stakeholders, improve self-service, and support operational readiness
 </li>
 <li>
 Define and maintain a knowledge management roadmap that establishes a clear path toward achieving content management goals by identifying key milestones, sequencing critical tasks, and aligning timelines to drive timely and measurable progress
 </li>
 <li>
 Collaborate with stakeholders to validate content accuracy, clarity, and relevance with both global consistency and local nuance to maintain high standards of quality and regulatory compliance through regular content reviews and audits
 </li>
 <li>
 Oversee scheduled knowledge reviews and updates, managing the full content lifecycle from publication to retirement and archival to sustain a reliable and current knowledge base that enables effective service delivery
 </li>
 <li>
 Maintain and update the knowledge management asset tracker and inventory to ensure full visibility into content ownership, lifecycle stage, and alignment with taxonomy standards
 </li>
 <li>
 Monitor and analyze usage metrics and engagement data related to knowledge content to evaluate effectiveness, identify content gaps, and inform continuous improvement initiatives
 </li>
 <li>
 Deliver training and guidance to stakeholders on knowledge management standards, tools, and best practices to foster content ownership, enhance usability, and drive consistent adoption across functions
 </li>
 <li>
 Continuously evaluate and recommend improvements to knowledge management content, templates, taxonomy, and enabling tools to enhance user experience, streamline content creation, and elevate knowledge management maturity across the organization
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree required
 </li>
 <li>
 7-11 years of experience in knowledge management, content development, or enterprise information systems
 </li>
 <li>
 Demonstrated experience implementing and managing enterprise knowledge platforms (e.g., ServiceNow, SharePoint, etc.)
 </li>
 <li>
 Collaborative team player with the ability to build effective relationships across functions, including service owners, subject matter experts, and platform teams
 </li>
 <li>
 Strong, professional interpersonal and communications skills, both verbal and written
 </li>
 <li>
 Highly organized, proactive, and adaptable, with the capability to manage multiple priorities in fast-paced, ambiguous environment
 </li>
 <li>
 Experience supporting or leading knowledge management initiatives across functional areas, with demonstrated ability to balance global standards with local relevance
 </li>
 <li>
 Strong project management capabilities, with experience leading or supporting cross-functional content initiatives and coordinating knowledge reviews and updates
 </li>
 </ul>
 
 
 
 
 
 Additional information
 
 
 
 McDonald&rsquo;s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. McDonald&rsquo;s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 
 
 Nothing in this job posting or description should be construed as an offer or guarantee of employment.
 
</div>

Knowledge Management Content Management Lead [T500-19832]

Experian

<div>
 
 Company Description
 
 
 
 Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
 
 
 We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
 
 
 We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
 
 
 
 Job Description
 
 
 
 As part of our Technology Transformation it is critical we deliver the right solutions at scale and on time. This Technical Programme Manager role will be key to delivering critical workstreams, driving resolutions of decisions on technology strategy and ensuring the realisation of benefits of the wider programme of work.
 
 
 
 What you&rsquo;ll need to bring to the role &amp; Experian
 
 
 
 Successful delivery of projects
 
 
 <ul>
 <li>
 Act as a lead technologist, advising on solution design, technology choices, industry standards, best practice across the release discipline
 </li>
 <li>
 Be conversant with
 </li>
 <li>
 Collaborate with cross-functional teams including IT, digital, data, and business units to ensure seamless integration of technology solutions.
 </li>
 <li>
 Support resourcing budgets, resource allocation, and vendor relationships to ensure timely and cost-effective delivery.
 </li>
 <li>
 Ensure robust technical architecture and infrastructure planning in collaboration with enterprise architects and engineering leads.
 </li>
 <li>
 Monitor and report on performance using KPIs and metrics, ensuring continuous improvement and value delivery.
 </li>
 <li>
 Champion cybersecurity, data privacy, and compliance standards throughout the delivery lifecycle.
 </li>
 <li>
 Facilitate stakeholder engagement and communication, translating complex technical concepts into business-friendly language.
 </li>
 <li>
 Identify and mitigate interdependencies and risks across workstreams, ensuring resilience and adaptability.
 </li>
 <li>
 Support change management activities to ensure successful implementation and user adoption of new technologies.
 
 
 </li>
 </ul>
 
 Work That Matters - What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Act as the release strategy champion, advocating the vision and solutions to key stakeholders.
 </li>
 <li>
 Determine the number and nature of release processes within Experian UKI, e.g. feature release, bug fix, hot fix, break glass, vulnerability management etc...
 </li>
 <li>
 Document each release mechanism simplistically, and provide associated roadmaps for the evolution of each one
 </li>
 <li>
 Create, publish and communicate the release strategy roadmap and milestones.
 </li>
 <li>
 Represent release strategy and the art of the possible with extended UKI and Global stakeholders
 </li>
 <li>
 Define, design, monitor, and optimize how CVS releases changes into production systems.
 </li>
 <li>
 Create and manage cross-stakeholder backlog, grooming content and ensuring demand is complimentary to strategy.
 </li>
 <li>
 Design, standardize, and govern the CVS-wide release strategy (deployment pipeline, environment strategy, test strategy).
 </li>
 <li>
 Establish technical patterns and tooling strategy for a truly strategic, agile and market-leading release strategy
 </li>
 <li>
 Publish comprehensive dashboards that reflect the progress of UKI toward agreed release strategy.
 </li>
 <li>
 Implement automated alignment with security, regulatory, and compliance controls.
 </li>
 <li>
 Work cross-functionally with product, engineering, compliance, and supporting teams.
 </li>
 <li>
 Govern and continuously optimize the release strategy over time.
 </li>
 <li>
 Provide real-time dashboards and alerts for pipeline health and associated metrics.
 </li>
 <li>
 Transform Experian&rsquo;s risk and control framework into an automated, codified process.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Skills and Qualifications:
 
 
 
 <ul>
 <li>
 Min 10+yrs of experience
 </li>
 <li>
 Strong technical architecture experience with a focus on CI/CD pipelines, release management, and automation.
 </li>
 <li>
 Hands-on coding ability (architects remain technical in this role).
 </li>
 <li>
 Expertise in designing and governing deployment strategies, environment setups, and test frameworks.
 </li>
 <li>
 Strong stakeholder management skills
 </li>
 <li>
 Strong prioritisation and negotiation skills
 </li>
 <li>
 Familiarity with risk and compliance frameworks and ability to automate evidence-based controls.
 </li>
 <li>
 Experience with API Management platforms and integration strategies.
 </li>
 <li>
 Knowledge of infrastructure automation tools (e.g., Terraform) and cloud platforms.
 </li>
 <li>
 Ability to work collaboratively across multiple teams and influence stakeholders.
 </li>
 <li>
 Strong problem-solving skills with a focus on reducing manual processes and improving time-to-market.
 </li>
 <li>
 Excellent communication skills to articulate vision, benefits, and expectations clearly.
 </li>
 <li>
 Familiarity with service management tools (e.g., SNOW) and automated workflows.
 
 
 </li>
 </ul>
 Comfortable with metrics-driven governance and dashboard creation for release health
 
 
 
 Additional Information
 
 
 
 Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward &amp; recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces&trade; 2024 (Fortune Top 25), Great Place To Work&trade; in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
 
 
 Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
 
 
 Experian Careers - Creating a better tomorrow together
 
 
 Find out what its like to work for Experian by clicking here
</div>

Technical Project Manager

Microsoft

<div>
 
 Overview
 
 
 
 The Azure Specialized workloads team, focused on building AI &amp; agent-first platform solutions for SAP, Oracle, and Azure VMware Solution (AVS) workloads, is transforming enterprise cloud adoption. These platforms are critical to modernizing mission-critical applications, data, and infrastructure offering unmatched scalability and integration across the Microsoft ecosystem including M365, Fabric, AI Foundry, and more.
 
 
 We are seeking an experienced Senior Product Manager to join our dynamic team. This role will be pivotal in driving product innovation and launching cutting-edge, industry-first agentic solutions.
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Product Strategy &amp; Ownership: Drive product strategy, ensuring strong alignment with business goals, customer needs, and long-term vision.
 </li>
 <li>
 Market &amp; Competitive Intelligence: Conduct and synthesize market research to identify industry trends, competitive dynamics, and strategic opportunities that shape product direction.
 </li>
 <li>
 Data-Driven Execution: Own key product metrics, analyze performance data, and drive initiatives that optimize product outcomes and customer success.
 </li>
 <li>
 Customer-Centric Prioritization: Champion customer insights by ensuring feedback is systematically captured, prioritized, and reflected in roadmap and feature decisions.
 </li>
 <li>
 Strategic Stakeholder Leadership: Lead collaboration with internal and external stakeholders to define requirements, communicate progress, and maintain alignment across the product lifecycle.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's Degree AND 5+ years experience in product management or software development OR equivalent experience.
 
 
 </li>
 </ul>
 
 Other Requirements
 
 
 
 <ul>
 <li>
 Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:
 </li>
 <li>
 This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree AND 7+ years of experience in product management or software development OR equivalent experience.
 
 
 </li>
 </ul>
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Senior Product Manager

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