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enterprise systems manager

Mackenzie Jones Middle East

<div>
 
 
 Enterprise Applications Manager/Techno Functional Consultant | Dubai, UAE
 
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 We are partnering with a
 
 well-established, diversified group in the UAE
 
 to recruit an experienced and visionary
 
 Enterprise Applications Manager
 
 .
 
 
 In this strategic leadership role, you will oversee the
 
 architecture, design, development, and integration
 
 of all internal business applications. You&rsquo;ll serve as the
 
 custodian of the enterprise applications landscape
 
 , ensuring the organization&rsquo;s systems are efficient, scalable, and aligned with long-term business objectives.
 
 
 This is an exciting opportunity for a seasoned professional with deep ERP expertise and a passion for driving digital transformation across complex business environments.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Daily Operations
 
 
 <ul>
 <li>
 Oversee day-to-day management and administration of application systems and teams
 </li>
 <li>
 Ensure alignment between business needs and application capabilities
 </li>
 <li>
 Manage ERP and core business applications, including integrations
 </li>
 <li>
 Maintain design integrity across all developments (in-house or outsourced)
 </li>
 </ul>
 
 
 
 
 
 People Leadership
 
 
 <ul>
 <li>
 Lead, mentor, and develop the applications team
 </li>
 <li>
 Set objectives, monitor performance, and support professional growth
 </li>
 </ul>
 
 
 
 
 
 Application &amp; Portfolio Management
 
 
 <ul>
 <li>
 Monitor and evolve the applications portfolio
 </li>
 <li>
 Ensure effective lifecycle management and continuous improvement
 </li>
 <li>
 Promote reuse of components and consistency across systems
 </li>
 </ul>
 
 
 
 
 
 Financial Management
 
 
 <ul>
 <li>
 Prepare and manage budgets for applications initiatives
 </li>
 <li>
 Optimize costs and ensure supplier quality
 </li>
 </ul>
 
 
 
 
 
 Strategy &amp; Innovation
 
 
 <ul>
 <li>
 Contribute to the IT strategy with a focus on applications management
 </li>
 <li>
 Define and maintain long-term application roadmaps
 </li>
 <li>
 Ensure cost, value, and risk objectives are achieved
 </li>
 </ul>
 
 
 
 
 
 Brand &amp; Representation
 
 
 <ul>
 <li>
 Represent the organization at industry events (e.g., GITEX, Oracle OpenWorld)
 </li>
 <li>
 Publish thought leadership content to strengthen the company&rsquo;s technology presence
 </li>
 </ul>
 
 
 
 
 
 Communication &amp; Knowledge Management
 
 
 <ul>
 <li>
 Maintain strong communication with business and IT stakeholders
 </li>
 <li>
 Promote documentation, training, and knowledge sharing across teams
 </li>
 </ul>
 
 
 
 
 
 Policies &amp; Procedures
 
 
 <ul>
 <li>
 Develop and enforce standards, methodologies, and best practices
 </li>
 <li>
 Drive continuous improvement and adapt to evolving technologies
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Computer Science or Engineering (required)
 
 , MBA (preferred)
 </li>
 <li>
 PMP, Prince2, or Agile certification (preferred)
 </li>
 <li>
 ERP certifications (Oracle, Salesforce, MS Navision, Yardi, etc.) are a plus
 </li>
 <li>
 
 Deep technical expertise in Oracle Hyperion / Oracle EPM is required
 
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 15+ years in implementing enterprise applications
 </li>
 <li>
 5+ years in managerial or leadership roles
 </li>
 <li>
 Industry exposure in Automotive, Real Estate, Trading, Supply Chain, Finance, or Manufacturing
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Business process optimization (Six Sigma/CMM a plus)
 </li>
 <li>
 ERP implementation &amp; integration expertise
 </li>
 <li>
 Strong analytical, organizational, and presentation skills
 </li>
 <li>
 Sound understanding of accounting and costing methods
 </li>
 <li>
 Excellent communication and stakeholder management
 </li>
 <li>
 Positive, problem-solving, and team-oriented approach
 </li>
 <li>
 Fluency in English (Arabic a plus)
 </li>
 </ul>
 
 
 
 
 
 
 
 *Due to the high volume of applications we are receiving, we kindly request that only candidates who meet all the required qualifications apply. This helps us ensure a faster and more focused recruitment process.*
 
 
 
</div>

Functional Consultant

Findr

We are seeking a dynamic Senior IT Manager to lead the strategic direction, innovation, and operational excellence of our IT function. This role will drive the modernization of infrastructure, digital workflows, data analytics, and enterprise systems (especially SAP), ensuring IT is a value-adding business partner across all departments.Key ResponsibilitiesIT Strategy & Vision<ul><li>Define and lead the IT roadmap aligned with business objectives, focusing on operational efficiency, automation, and data-driven decision-making.</li><li>Integrate IT into strategic planning cycles to transform technology into a competitive advantage.</li></ul>People Leadership & Development<ul><li>Build, lead, and upskill a collaborative IT team that is customer-oriented, agile, and accountable.</li><li>Implement career paths, mentorship, and succession planning to strengthen IT capabilities.</li></ul>Enterprise Systems (SAP & Digital Tools)<ul><li>Oversee SAP ECC (FICO, SD, MM, PP) performance and integrations.</li><li>Support transition toward intelligent automation (IBM CP4BA or equivalent) and digital workflows.</li><li>Govern SAP TMS, configuration change controls, and release cycles.</li></ul>Business Intelligence & Data Enablement<ul><li>Partner with business and finance to deliver actionable dashboards, KPIs, and predictive insights (Power BI, SAP BI, or equivalent).</li><li>Enable self-service reporting with robust data security and performance.</li></ul>Cybersecurity & Compliance<ul><li>Develop and implement cybersecurity policies (access control, endpoint protection, DR, incident response).</li><li>Prepare for IT audits and enforce frameworks like ISO 27001, NIST.</li></ul>IT Operations & Infrastructure<ul><li>Oversee IT support services, networks, servers (on-prem & cloud), backups, and endpoint lifecycle.</li><li>Manage ITSM processes, SLAs, and user satisfaction.</li></ul>Project Management & Transformation Delivery<ul><li>Plan and execute strategic IT projects across departments.</li><li>Manage external vendors/consultants to ensure delivery on scope, cost, and quality.</li></ul>Vendor & Budget Management<ul><li>Define vendor strategy, negotiate contracts, and monitor SLAs.</li><li>Lead IT budgeting with a focus on cost optimization and scalable investments.</li></ul>Change Management & Stakeholder Communication<ul><li>Act as a partner to senior leadership, driving adoption of technology.</li><li>Communicate IT priorities, risks, and success metrics transparently.</li></ul>Qualifications & SkillsEducation<ul><li>Bachelor’s in Computer Science, Information Systems, or Engineering (Master’s is a plus).</li></ul>

Senior IT Manager

Client of Michael Page

<div> <div> <ul> <li>Define and maintain enterprise application standards ensuring scalability, security, and alignment with business goals.</li> <li>Lead application lifecycle management, including incident, problem, and change management under ITIL frameworks.</li> <li>Drive continuous improvement initiatives to enhance performance, user experience, and cost efficiency.</li> <li>Oversee integrations and ensure seamless interoperability across enterprise systems.</li> <li>Manage vendors, MSPs, and service partners, ensuring SLAs and governance processes are met.</li> <li>Collaborate with business and IT stakeholders to prioritise enhancements and align technology with process efficiency.</li> <li>Ensure all enterprise applications comply with security, audit, and regulatory standards.</li> </ul> </div> </div>

IT Applications Manager

Dubai Airports

<div><div><div><div>Engineer - Enterprise Service Management
</div></div></div><div><div>THIS IS WHERE GAME-CHANGING HAPPENS

TECHNOLOGY &amp; INFRASTRUCTURE 


Engineer &ndash; Enterprise Service Management

The team provides and supports the systems that glue the business together. That means maintaining all IT from the most basic desktop support to the most complex flight information systems. As importantly, they&rsquo;re game changers for the industry. They bring us smart developments and advanced processes which revolutionise what we do. 


What you&rsquo;ll deliver
<ul>
<li>You&rsquo;ll Implement, Administrate, support and continue enhance IT service management platform (ServiceNow) on a 24x7 basis that include Incident/Major Incident Management, Problem Management, Change Management, knowledge management, Service level Management, Service catalogue Management, request Management, virtual agent, Chatbot, NPS, Release Management, Service Portal, Asset Management, Configuration Management, Orchestration, predictive intelligence) etc.</li>
<li>You&rsquo;ll Integrate BT Service management platform with other BT operation/infrastructure management system and business applications, maintain and manipulate data across integrated platforms, and ensure systems backup, disaster recovery, business continuity, and information security compliance with BT non-functional requirements and Security guidelines.
<ul><li>You'll develop, configure and deliver the new requirements from all BT Operations teams using BT Service Management platform,</li>
</ul></li><li>You&rsquo;ll support the deployment of new Service management modules in compliance with BT's technical standards, policies, and processes, and ensure successful testing, validation, and training for BT operational teams.</li>
<li>You'll develop Service and operation management reports and dashboard for All BT Infrastructure, application and services using service Now.</li>
<li>You&rsquo;ll support the Implementation, Administration and the enhancement of ServiceNow Business Applications like IRM, BCM, SPM and ITAM</li>
<li>You&rsquo;ll Continue enhance Service now intelligence capabilities by leveraging the artificial intelligence and Machine learning capabilities to automate Service management and business management Process and Procedures.</li>
<li>You&rsquo;ll Implement, Administrate, support and continue enhance Service request automation using Orchestration capability of ServiceNow platform including PowerShell script or REST/SOAP web service required for the automation</li></ul> 


What you bring
<ul>
<li>You&rsquo;ll be educated to a Bachelor&rsquo;s Degree in Computer Science/ Electronics/ Information Technology/ or Related fields, acquired 3 &ndash; 5 years of relevant &amp; overall experience</li>
<li>You&rsquo;ll have Strong Knowledge of ITSM best practice and organizational business processes in the enterprise</li>
<li>You&rsquo;ll have ServiceNow developer certification</li>
<li>You&rsquo;ll have an understanding of the Aviation industry and aviation solution</li>
<li>You&rsquo;ll have operating knowledge of ITIL V3 and basic knowledge of ISO 20000</li>
<li>You'll have knowledge of the existing technology services and current schemes at Dubai Airports, or similar airports/organizations</li>
<li>You'll have general knowledge of Dubai Airports Infrastructure and applications like LAN, WAN , Data Centre, Severs, Storage, Security solutions, corporate Application and ERP Solution.</li>
<li>You'll have Strong knowledge of IT Service Management, IT Operation Management and IT Asset Management Processes and tools.</li>
<li>You'll have knowledge of Governance and Risk Management processes and tools.</li>
<li>You'll have Expertise on ServiceNow tailoring tools such as Business rules, Script includes, Client Scripts, REST APIs, PowerShell scripting, ACLs, UI Policy, Workflows, Flow Designer, UI builder, Notifications, SLAs, Service Portal Customization etc.</li>
<li>You'll have Experience in Technical documentation (SOW, Architecture diagram, Design documents, Release plans, SOP, User Manuals etc.) and conducting user trainings</li>
<li>You'll have strong communication skills</li></ul> 


Life at Dubai Airports

Fast-moving and fast-growing, Dubai Airports is a business that&rsquo;s all about delivering great airport experiences, 24 hours a day. Life here means always pushing &ndash; and being pushed &ndash; to work better and smarter. With us, you&rsquo;ll be encouraged to be the best you can be. You&rsquo;ll be part of the team that connects the world. And at every opportunity, you&rsquo;ll go beyond; delivering an advanced, innovative future for yourself and our business, and making an Impact that delivers for Dub</div></div></div><div></div>

Engineer - Enterprise Service Management

ULTIMATE HUMAN RESOURCES SOLUTIONS LLC

<ul><li> Oversee the configuration, maintenance, and support of enterprise and corporate applications across various business domains.</li><li> Ensure systems are operational, secure, and optimized for business use.</li><li> Coordinate with internal teams and vendors to ensure smooth delivery and ongoing support.</li><li>Collaborate with business stakeholders to identify opportunities for process improvement and automation.</li><li> Lead digital transformation initiatives across Finance, SCM, HCM, and Risk domains.</li><li> Lead and manage a multidisciplinary team of developers, consultants, and analysts.</li><li> Empower Emarati team members through structured training, mentoring, and career development programs.</li><li>Promote a collaborative and performance-driven team culture.</li><li> Provide hands-on support in troubleshooting, enhancements, and minor configurations.</li><li> Ensure timely resolution of issues and adherence to service level agreements.</li><li> Monitor system health and performance, and implement improvements as needed</li><li> Support business teams with access to reliable, timely data through data warehousing and reporting tools.</li><li> Collaborate with analytics teams to ensure dashboards and KPIs are accurate and actionable.</li><li>Maintain data governance and quality standards across platforms.</li><li> Manage operational projects such as system upgrades, integrations, and rollouts.</li><li>Coordinate testing, training, and deployment activities.</li><li> Ensure proper documentation and change control processes are followed.</li><li> Ensure applications adhere to internal policies, regulatory requirements, and industry standards.</li><li> Implement robust change management and documentation practices.</li></ul>

Enterprise  Corporate Solution Oracle Fusion HCM SCM Finance Manager

Nord Anglia Education

We seek an individual to join as an Application Service Manager , where your focus will be:
<ul>
<li>Supporting the service management of enterprise applications and ensuring service SLAs are met.</li>
<li>Driving data quality improvement, accuracy, and integration across regional systems.</li>
<li>Assisting schools in the selection of non-educational solutions such as door access, CCTV, and point-of-sale systems, ensuring they meet cybersecurity and infrastructure standards.</li>
<li>Coordinating integrations for newly acquired schools, managing timelines, dependencies, and budgets.</li>
<li>Collaborating with global and regional teams to enhance standardisation and efficiency in service delivery.</li>
</ul>

Application Service Manager

Emirates Development Bank (EDB)

<div>
 
 
 Job Purpose:
 
 
 
 Design and maintain the Bank&rsquo;s enterprise IT architecture, identifying pain points and transition states across systems and applications, and providing vision, risk-aware guidance, and problem solving to IT. Contribute to strategies and policies that align technology architecture with organizational goals, in coordination with the Head of IT and domain leads.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 Leadership Responsibilities:
 
 <ul>
 <li>
 Lead the strategic, operational, and technical decision processes to keep IT services aligned to priorities and risk appetite; ensure risk visibility, escalation, and management.
 </li>
 <li>
 Serve as the single IT contact for enterprise IT policy governance; engage C-level leadership (with Head of IT) to promote effective technology adoption.
 </li>
 <li>
 Partner with Director - Applications and Manager - Infrastructure to support the Head of IT in transforming the function.
 </li>
 </ul>
 
 Strategic Responsibilities:
 
 <ul>
 <li>
 Deliver a holistic IT architecture that enables and is enabled by business and IT strategies.
 </li>
 <li>
 Maintain an open architectural framework across domains (network, infrastructure, applications/solutions, data, security) for near- and long-term horizons.
 </li>
 <li>
 Assess domain needs on projects/systems; recommend solutions aligned to architectural principles for unified, cost-efficient, low-complexity, stable platforms.
 </li>
 <li>
 Develop implementation plans for architecture based on strategy and business requirements; recommend process changes to improve architectural practice.
 </li>
 <li>
 Work with applications, solutions, network, and security teams to enable common services, business rules, and information storage/flow.
 </li>
 <li>
 Lead domain design of stable, extensible architectures (e.g., server topology, placement, client systems) with cross-business teams; influence project decisions to align with standards.
 </li>
 <li>
 Map architectural solutions to business objectives; enforce infrastructure-architecture governance and refinements; identify necessary modifications to meet project needs while avoiding unnecessary cost/complexity.
 </li>
 <li>
 Contribute to enterprise architecture governance based on business/IT strategies; promote architecture processes and outcomes to stakeholders.
 </li>
 <li>
 Plan for scalability/availability based on validated business growth and availability needs.
 </li>
 </ul>
 
 Operational Responsibilities:
 
 <ul>
 <li>
 Manage key projects that establish a new operating model aligned to the redesigned business model; close audit points that expose the Bank to risk.
 </li>
 <li>
 Oversee the complex &ldquo;run the Bank&rdquo; and &ldquo;grow the Bank&rdquo; technology landscape (with direct reports) and collaborate with Director&ndash;Applications and Manager&ndash;Infrastructure to achieve IT KPIs.
 </li>
 <li>
 Monitor KPIs/KRIs; escalate trigger/limit breaches; conduct gap analyses on new guidance and lead adoption.
 </li>
 <li>
 Work with support/control functions to apply consistent risk-governance approaches; maintain strong relationships with Risk Management.
 </li>
 <li>
 Ensure architecture design and evaluation are documented; maintain a tactical implementation plan for the domain.
 </li>
 <li>
 Execute communication and education plans for architecture; develop partnerships with IT partners, operations, and vendors; act as a sounding board/consultant to team leaders.
 </li>
 <li>
 Mentor programmers and software specialists to ensure designs adhere to architectural principles.
 </li>
 </ul>
</div>

Director, IT Architecture & Optimization

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