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eoi - commercial manager - delivery

eoi commercial manager delivery

Wood

<div>
 
 Job Description
 
 
 
 
 Remarkable people, trusted by clients to design and advance the world
 
 
 
 Wood are actively seeking Expression of Interest for Commercial Manager role to support future growth in our expanding business. This role will be based in Qatar.
 
 
 This individual will oversee the contract commercial management tasks aligned with our Framework for Managing the Fundamentals (FMF). The responsibilities will be centred around managing the Contract, Risk, Change Management, Monitoring Returns, following Cash Must-does, and Supply Chain.
 
 
 This requires a candidate with robust commercial acumen, adaptable skills, and the ability to manage oversight and direct contract management tasks as needed.
 
 
 
 Responsibilities
 
 
 
 In this role, you will act as the central commercial point of coordination, ensuring that all activities align with our strategic commercial objectives. For that, you will be collaborating closely with other departments that handle the execution of this contract, allowing you to add value by fostering collaboration and commercial integrity across the project lifecycle. This approach ensures that resources are used efficiently, drawing on the expertise within each function to optimize outcomes.
 
 
 
 Designing the future. Transforming the world
 
 
 
 
 What We Can Offer
 
 
 
 <ul>
 <li>
 Meaningful and interesting projects delivered to leaders of industry across oil and gas and emerging energy sectors
 </li>
 <li>
 Commitment to Diversity and Inclusion; we are an organisation actively committed to diversity and inclusion across our business with employee networks committed to giving all employees a voice
 </li>
 <li>
 Competitive salary with regular salary reviews to ensure we are rewarding at the right level in line with the market
 </li>
 <li>
 Life Insurance; Provides payment of 2 x Base Salary (up to a maximum of QAR 1 million) upon death
 </li>
 <li>
 End of Service Gratuity; In line with Qatar Labor Law, upon completion of 1 years&rsquo; service employees are eligible for an End of Service benefit of three weeks for every year of service.
 </li>
 <li>
 Medical Insurance: Ensures cover (up to a maximum of QAR 250,000 per person, per year) is available should you require treatment. Pre-existing and/or chronic conditions are covered up to QAR 10,000.
 </li>
 <li>
 Employee Assistance Programme: Allows you to feel comfortable knowing that you or your immediate family members can confidentially discuss any work or personal issues that are an inevitable part of life. The programme helps support your mental, physical, social &amp; financial well-being.
 </li>
 <li>
 Professional Memberships; One professional membership, registration, subscription, certification and/or license cost per annum for all active Wood employees. The membership must be relevant to the role you are currently employed in or be part of a development plan. Reimbursement should be claimed via the expenses procedure system, with supporting evidence.
 </li>
 <li>
 Global connections: join experts around the world who are at the leading edge of our industry, shaping the standards of our profession
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 
 Handover and Initial Setup
 
 
 
 <ul>
 <li>
 Transition Management: Work closely with the Commercial Acquire representative to jointly lead a structured handover from pre- to Post-Contract Award, ensuring contracts are well understood and that all project team members are aware of and fully understand the commercial obligations that affect their work.
 </li>
 <li>
 Contract Review: Analyse contract remuneration mechanisms, set up Delegation of Authority (DOA), understand the anticipated return and other as-bid financial parameters, understand the Project Schedule, its anticipated deliverables, critical milestones, etc.&hellip; all to ensure alignment with project budgets and schedules.
 
 
 </li>
 </ul>
 
 Post-Award Contract Administration and Compliance
 
 
 
 <ul>
 <li>
 Compliance Oversight: Establish commercial administration procedures in line with our existing policies/procedures to ensure strict adherence to contract terms. This includes handling responsibilities from initiating notices to maintaining detailed documentation.
 </li>
 <li>
 Commercial Deliverables: Oversee the maintenance of contract-required deliverables, including guarantees, insurances, change management plans, invoicing, and templates.
 </li>
 <li>
 Contractual Correspondence: Act as the primary commercial point of all contractual letters with the client or other third parties, managing all formal correspondences and addressing issues as they arise.
 
 
 </li>
 </ul>
 
 Risk Management
 
 
 
 <ul>
 <li>
 Risk Handover from Pre to Post Award: Gain a thorough understanding of the risks identified during the Capture/Acquire phases, ensuring that all commercial risks and mitigation strategies embedded in the contract are clearly documented, communicated, and understood by the project team.
 </li>
 <li>
 Anticipated Mitigations and Contractual Safeguards: Review and validate all pre-identified risks alongside the mitigations included within the contract, such as indemnities, insurance requirements, liability limitations, and contingencies. Ensure these safeguards are in place and that project teams know their roles in maintaining them.
 </li>
 <li>
 Ongoing Risk Monitoring and Proactive Management: Actively monitor and manage evolving project risks by maintaining updated risk registers and conducting regular risk reviews with the project team. Ensure that emerging risks are promptly identified, evaluated, and mitigated, working closely with the project director/manager to ensure these are managed within the project&rsquo;s risk appetite.
 </li>
 <li>
 Collaboration on Risk Strategy with Project Director/Manager: Support the project director/manager in implementing a robust, ongoing risk management approach. This includes encouraging proactive risk identification across functions, facilitating open discussions about potential risks and opportunities, and supporting the team in taking pre-emptive actions when possible.
 </li>
 <li>
 Ownership and Accountability: Ensure clear ownership of each risk across the project team, holding regular reviews to revalidate risk mitigation strategies, confirm adequacy of contingencies, and maintain alignment with contractual obligations and project objectives. Work to prevent scope creep and manage contractual boundaries to minimise risk exposure.
 </li>
 <li>
 Documenting and Communicating Risk Status: Keep senior management and stakeholders informed through regular reporting on risk status, mitigation progress, and any risk-related contractual compliance issues, providing transparency into the project&rsquo;s risk position at each stage.
 
 
 </li>
 </ul>
 
 Change Management
 
 
 
 <ul>
 <li>
 Understanding the Contractual Change Mechanisms: Gain a comprehensive understanding of the contract&rsquo;s terms and conditions related to change, including notification periods, required formats, and timelines. Ensure that these mechanisms are clearly communicated to the project team and that they understand the processes required to comply fully with change-related contractual obligations.
 </li>
 <li>
 Compliance with Terms and Notices: Establish and enforce a change management protocol that ensures all change-related actions comply with contractual terms. This includes issuing timely and accurate notices, maintaining appropriate documentation, and rigorously following the notification requirements stipulated in the contract.
 </li>
 <li>
 Strategic Pricing and Placement of Change Orders: Collaborate with the project and commercial teams to carefully price and structure change orders to maximise entitlements and safeguard margins. Ensure that each change order is supported with detailed records, cost breakdowns, and any necessary supporting evidence to substantiate the company&rsquo;s position.
 </li>
 <li>
 Maintaining Comprehensive Supporting Records: Maintain meticulous records of all changes, ensuring that all necessary documentation (correspondence, cost estimates, schedules, etc.) is organised and accessible to support ongoing negotiations and potential claims. This documentation ensures compliance, validates entitlements, and substantiates claims if disputes arise.
 </li>
 <li>
 Negotiating Change Outcomes: Lead or support negotiations with clients or third parties to achieve favourable outcomes, leveraging contractual knowledge and commercial insight to secure agreements that maximise the company&rsquo;s entitlements and manage any additional risk exposure. Ensure that negotiated changes align with the contract&rsquo;s terms and benefit the project&rsquo;s financial and operational goals.
 </li>
 <li>
 Developing and Adopting a Strategic Change Management Plan: Design or adopt a tailored change management strategy aimed at maximising the company&rsquo;s entitlements within the project scope. This includes establishing a structured approach for identifying potential change events early, assessing their impacts, and implementing proactive measures to manage or capitalise on these changes to benefit the project&rsquo;s financial position.
 
 
 </li>
 </ul>
 
 Procurement and Subcontracting
 
 
 
 <ul>
 <li>
 Compliance with Flow Downs: Ensure that all third-party agreements are compliant with contractual obligations and flow-downs.
 </li>
 <li>
 Performance Evaluation: Provide assistance to Supply Chain on all contractual matters related to Suppliers and Subcontractors including assessing subcontractor and supplier performance against contract terms and project schedules, addressing any risks or delays, maintaining financial instruments etc..
 
 
 </li>
 </ul>
 
 Financial and Cash Flow Management
 
 
 
 <ul>
 <li>
 Cash Flow Compliance: Enforce adherence to &ldquo;Cash Must-Do&rsquo;s,&rdquo; proactively managing cash flow, and ensuring accurate financial reporting.
 </li>
 <li>
 Commercial Contribution: Oversee commercial contributions to profitability, monitoring project returns and contingencies, ELF and implementing/recommending necessary adjustments.
 
 
 </li>
 </ul>
 
 Project Monitoring and Reporting
 
 
 
 <ul>
 <li>
 Performance Review: Attend Project Management Reviews (PMRs), probing for risks or opportunities and evaluating project metrics (cost, schedule, productivity) against established benchmarks.
 </li>
 <li>
 Stakeholder Reporting: Prepare regular reports for senior management detailing project commercial performance, risk assessments, and contractual compliance.
 
 
 </li>
 </ul>
 
 Project Oversight and Supervision
 
 
 
 <ul>
 <li>
 Team Supervision: Where appropriate, supervise Contracts Managers on projects, ensuring effective contract management, administration, and resource allocation.
 </li>
 <li>
 Project Leadership: As needed, act as Contracts Manager on high-priority or high-risk projects, coordinating all commercial aspects directly.
 
 
 </li>
 </ul>
 
 Commercial Closeout
 
 
 
 <ul>
 <li>
 Closeout Processes: Lead commercial closeout processes, including managing the Defects Liability period and ensuring completion of outstanding commercial tasks.
 </li>
 <li>
 Issue Resolution: Support the resolution of claims, variations, and disputes, ensuring all are managed in alignment with FMF procedures.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What makes you remarkable?
 
 
 
 At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world&rsquo;s most critical challenges.
 
 
 
 Experience And Skills
 
 
 
 <ul>
 <li>
 Extensive Project Commercial Management Experience: 10-15 years of proven experience in commercial management of large-scale projects, ideally in engineering or construction-related industries.
 </li>
 <li>
 Contractual Knowledge: In-depth understanding of post-award contract management, including compensation models, risk mitigation, and change management.
 </li>
 <li>
 Strategic Communication: Strong communication skills, with the ability to influence, negotiate, and collaborate effectively across all levels of the organization.
 </li>
 <li>
 Financial and Analytical Skills: Proficient in financial analysis related to project cash flow, profitability, and return on investment.
 </li>
 <li>
 Organization and Detail-Oriented: Exceptionally organized, with a keen eye for detail and a methodical approach to managing tasks and coordinating resources.
 
 
 </li>
 </ul>
 
 Educational Background
 
 
 
 <ul>
 <li>
 Preferred Qualifications: Bachelor&rsquo;s degree in Quantity Surveying (QS), Engineering, Business, or Law.
 </li>
 <li>
 Commercial Experience Requirement: Substantial experience in Project Commercial Management (10-15 years) will be a key selection criterion, particularly in roles involving contract negotiation, project delivery, and financial management.
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Leadership and Influence: Strong presence and the ability to lead without direct authority, fostering effective teamwork and collaboration across project teams.
 </li>
 <li>
 Problem Solving and Resilience: Ability to remain calm and decisive under pressure, adapting to project needs and evolving situations.
 </li>
 <li>
 Relationship Building: Skilled at building and maintaining relationships with project stakeholders, from client representatives to senior project and company leadership.
 </li>
 <li>
 Adaptability: Versatile, with the capacity to pivot between oversight and hands-on contract management based on project demands.
 
 
 </li>
 </ul>
 
 Why Join Our Department?
 
 
 
 Joining our Post Award Commercial Management team offers a unique opportunity to work at the heart of a key contracts success.
 
 
 This role goes beyond standard contract management; it is designed for a commercial leader who can oversee various responsibilities, from coordinating with Contracts Managers and/or other functional representatives to directly managing a critical project. With the latitude to shape and enhance project outcomes, you will actively contribute to risk management, change strategies, and overall project profitability.
 
 
 Working in our department means collaborating with experienced professionals across all functions, influencing project teams, and establishing robust commercial practices. Here, you&rsquo;ll be part of a forward-thinking team that values versatility, strategic thinking, and cross-functional leadership. Join us to develop your career within a dynamic environment that supports both your professional growth and the commercial strength of our projects.
 
 
 
 About Us
 
 
 
 Wood is a global leader in consulting and engineering, helping to unlock solutions to critical challenges in energy and materials markets. We provide consulting, projects and operations solutions in 60 countries, employing around 35,000 people. www.woodplc.com
 
 
 
 Diversity Statement
 
 
 
 We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.
</div>

EOI - Commercial Manager - Delivery

PayTech Group

<div>
 
 Job Title
 
 : Consulting &amp; Analytics Manager
 
 
 
 Term
 
 : 6-9 months (potential extension)
 
 
 
 Location
 
 : Qatar or Kuwait (frequent travel between the two countries)
 
 
 
 Division
 
 : Cards
 
 
 
 Reports
 
 
 to
 
 : TBC
 
 
 
 PURPOSE OF THE PROJECT
 
 
 
 The position holder will partner with clients across the payments ecosystem, including banks, fintech's, and merchants, to deliver advisory and implementation projects, leveraging deep payments expertise to support innovation and execution. As a manager level Consultant, you will lead and support commercial banking engagements across Qatar and Kuwait. The role includes managing consulting projects, providing PMO oversight for strategic initiatives across financial institutions, and ensuring effective implementation in close collaboration with these partners.
 
 
 
 Core Responsibilities and Accountabilities:
 
 
 
 <ul>
 <li>
 Lead consulting engagements focused on commercial banking and B2B client segments, addressing strategic challenges and delivering actionable solutions
 </li>
 <li>
 Manage complete project lifecycles, including scoping, planning, execution, and follow-up
 </li>
 <li>
 Oversee PMO functions such as timeline tracking, stakeholder coordination, and status reporting to ensure timely and successful delivery
 </li>
 <li>
 Support implementation of commercial initiatives including product development, sales enablement programs, and campaign execution
 </li>
 <li>
 Serve as the primary client contact, ensuring project alignment, issue resolution, and relationship management.
 </li>
 <li>
 Collaborate with cross-functional teams and practice areas (Product, Marketing, Risk, etc.) to deliver integrated consulting solutions
 </li>
 <li>
 Maintain strong relationships with mid- to senior-level stakeholders in client commercial banking teams.
 
 
 
 </li>
 </ul>
 
 Knowledge and Experience:
 
 
 
 <ul>
 <li>
 Minimum 5 years of experience in the following areas: management consulting, banking, payments and cards
 </li>
 <li>
 Strong consulting and project management skills, particularly in execution and implementation within financial institutions
 </li>
 <li>
 Credibility with clients and working teams and diplomatic skills to reach desired outcomes
 </li>
 <li>
 Comfortable interacting with and presenting to senior management of clients
 </li>
 <li>
 Excellent verbal and written communication skills
 
 
 
 </li>
 </ul>
 
 Mandatory Skills:
 
 
 
 <ul>
 <li>
 Strong data analysis and interpretation experience with large datasets, extract insights, and make data driven recommendations
 </li>
 <li>
 Understanding of the payments ecosystem, card products, merchant acquiring, issuing, and financial services to contextualise analytics for client solutions
 </li>
 <li>
 Ability to present findings clearly, craft strategic recommendations, and engage effectively with clients to influence business decisions
 
 
 
 </li>
 </ul>
 
 Preferred Skills:
 
 
 
 <ul>
 <li>
 Experience working with banks or financial institutions in Qatar or Kuwait
 </li>
 <li>
 Prior consulting or banking experience with a focus on commercial business
 </li>
 <li>
 Familiarity with card payment products and platforms
 </li>
 <li>
 Proficient in English and/ or Arabic language
 
 </li>
 </ul>
</div>

Consulting & Analytics Manager

AMLAK Holding

About QNCCQatar National Convention Centre (QNCC) is one of the region&rsquo;s leading venues for conferences, exhibitions, and large-scale events. Managed by Amlak Holding &mdash; the commercial arm of Qatar Foundation &mdash; QNCC hosts prestigious local and international gatherings that shape Qatar&rsquo;s cultural and economic landscape.About the RoleThe Event Sales Manager plays a key role in attracting new business, managing client relationships, and ensuring QNCC remains the preferred destination for conferences, exhibitions, and corporate events. This role combines strategic sales planning with hands-on client engagement to deliver commercial success and exceptional service.Key Responsibilities<ul><li>Identify and secure new business opportunities across the MICE (Meetings, Incentives, Conferences, Exhibitions) and corporate sectors.</li><li>Manage the entire sales process &mdash; from prospecting, pitching, and proposal development to contract negotiation and closure.</li><li>Build and maintain long-term relationships with key clients, government entities, and event organizers.</li><li>Collaborate with internal teams (Operations, Event Planning, Marketing) to ensure smooth event delivery and client satisfaction.</li><li>Conduct market research and competitor analysis to guide pricing and promotional strategies.</li><li>Represent QNCC at trade shows, networking events, and industry forums.</li><li>Meet and exceed individual and departmental sales targets.</li></ul>Qualifications and Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Hospitality, or a related field.</li><li>Minimum 5 years&rsquo; experience in event, hospitality, or convention sales, preferably in Qatar or the GCC.</li><li>Proven record of meeting or exceeding sales targets.</li><li>Strong understanding of event sales processes, especially within the MICE sector.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Fluent in English (Arabic is an advantage).</li></ul>Key Competencies<ul><li>Results-driven with strong commercial awareness.</li><li>Professional, client-focused, and detail-oriented.</li><li>Excellent relationship-building and networking abilities.</li><li>Strong organizational and multitasking skills.</li><li>Collaborative mindset with cross-departmental coordination skills.</li></ul>Job Types: Full-time, PermanentPay: QAR10,000.00 - QAR12,500.00 per month

Event Sales Manager

Swan Global WLL

Project Director (EPC Offshore Project)Job Title: Project Director Reports To: Company Management / Executive Vice President Location: Primary: Onshore Project Office (Qatar). Significant travel to fabrication yards and offshore required. Project Rotation: with complete project lifecycle. Project Type: EPC Offshore Oil &amp; Gas (Engineering, Procurement, Construction, Installation, Hook-Up, and Commissioning)Objective of the Role:To provide overall strategic leadership, direction, and management for the entire EPC project, ensuring it is delivered safely, on time, within budget, and to the highest quality and performance standards. The Project Director is the ultimate company representative and is fully accountable for the project's success and profitability.Key Responsibilities &amp; Duties:Overall Leadership &amp; Strategy:&middot; Hold full P&amp;L (Profit &amp; Loss) responsibility for the project.&middot; Define the project execution strategy and establish the overall objectives, critical success factors, and key performance indicators (KPIs) for the project team.&middot; Serve as the primary point of contact and build a strong, professional relationship with the client's senior management, ensuring alignment and managing expectations.Project Execution &amp; Delivery:&middot; Provide ultimate oversight for all project phases: Engineering, Procurement, Construction, Installation, and Commissioning (EPCIC).&middot; Ensure the project is executed in strict accordance with the contract, project specifications, applicable codes, standards, and Qatari regulations.&middot; Monitor and control project progress, schedule, cost, quality, and risk, making decisive interventions when necessary.Commercial &amp; Financial Management:&middot; Approve the project budget and authorize major expenditures.&middot; Manage the project's financial performance, including cash flow, cost control, and variance analysis.&middot; Lead the review and negotiation of major contracts and change orders (variation orders) with clients, partners, and major subcontractors.HSE &amp; Quality Leadership:&middot; Champion a project-wide culture of &quot;Zero Harm,&quot; providing unwavering leadership for Health, Safety, and Environment (HSE). He/she is ultimately responsible for the safety of all personnel.&middot; Ensure the project maintains the highest standards of quality and integrity, as defined in the Project Quality Plan.Risk &amp; Opportunity Management:&middot; Lead the identification, assessment, and mitigation of all major project risks (commercial, technical, execution, political).&middot; Identify and capitalize on opportunities to improve project value and profitability.Team Management &amp; Governance:&middot; Lead, mentor, and motivate the entire project team, including all direct reports (Project Managers, Engineering Manager, Construction Manager, HSE Manager, etc.).&middot; Establish a clear project organization structure and governance framework.&middot; Chair key project review meetings and provide regular, comprehensive reports to company management and the client.Stakeholder Management:&middot; Manage relationships with all key stakeholders, including the client, joint venture partners, government authorities, major vendors, and subcontractors.Qualifications &amp; Experience:Mandatory:&middot; Education: Bachelor&rsquo;s degree in Engineering (Mechanical, Petroleum, Electrical, or related field). A Master&rsquo;s degree in Business Administration (MBA) or Project Management is highly desirable.&middot; Experience: Minimum 20+ years of experience in the oil and gas industry, with at least 12-15 years in a senior leadership role (Project Director or Senior Project Manager).&middot; Project Experience: Must have a proven track record of successfully directing and delivering at least two multi-million/billion-dollar EPC offshore projects (e.g., platforms, FPSOs, subsea systems, pipelines) from conception to final handover.&middot; Regional Experience: Extensive experience working in the Middle East.&middot; Proven experience managing projects with complex stakeholder structures, including Joint Ventures (JVs).Skills &amp; Competencies:&middot; Strategic Visionary: Ability to set a clear vision and strategy for a complex, multi-faceted project.&middot; Decisive Leadership: Exceptional ability to lead and inspire large, multidisciplinary teams in a high-pressure environment. A natural leader.&middot; Financial Acumen: Strong business and financial skills, with expert-level understanding of project controls, budgeting, and risk analysis.&middot; Negotiator: Outstanding negotiation and conflict resolution skills, capable of handling high-stakes commercial and contractual discussions.&middot; Communicator: Superior communication, presentation, and interpersonal skills, effective from the boardroom to the offshore site.&middot; Crisis Manager: Calm, composed, and decisive when managing project crises or emergencies.Certifications &amp; Requirements:&middot; Valid BOSEIT and OGUK Medical are required for offshore visits.&middot; Project Management Professional (PMP) or equivalent certification is highly desirable.Job Types: Full-time, Contract Contract length: 12 monthsApplication Question(s):<ul><li>This vacancy is for 3 months contract. Is that OK for you?</li></ul>

Project Director

Commercial Services Group

<div>Location: Qatar / Hybrid
 
Salary/package: 15,000 QAR per month
 
Contract type: Permanent
 
Hours: 40 hours per week
Who we are
Commercial Education Supplies (CES) is part of the Children &amp; Education portfolio within CSG, supporting schools worldwide with high-quality educational resources. Through continuous growth, innovation, and international expansion, CES is helping educators and learners achieve their full potential.
Being Part of Something Great means joining an organisation that values development, creativity, and collaboration. You&rsquo;ll be part of a transformation journey that empowers you to make a real impact &mdash; all while working with people who are passionate about improving education.
Why this role matters
As the MENA Sales Manager, you will play a crucial role in driving CES&rsquo;s growth across the Middle East and North Africa. You&rsquo;ll lead the sales strategy for international schools within the region, positioning CES as the partner of choice for educational resources.
This is a highly visible, commercially focused role where you will combine strategic thinking with hands-on delivery &mdash; building strong relationships, identifying opportunities, and delivering tailored solutions that meet the evolving needs of schools and educators.
What you&rsquo;ll be doing
<ul><li>Develop and deliver an annual business plan outlining key strategic objectives and growth targets for the MENA region.
</li></ul><ul><li>Manage and monitor a regional marketing and sales budget in line with forecasts and promotional activities.
</li></ul><ul><li>Produce accurate twelve-month rolling forecasts, considering sales trends, seasonality, and customer demand.
</li></ul><ul><li>Deliver compelling, consultative sales presentations to international schools and key education stakeholders.
</li></ul><ul><li>Create bespoke proposals and solutions that directly address customer needs and challenges.
</li></ul><ul><li>Build and maintain strong relationships through face-to-face meetings with key customers and partners across the region.
</li></ul><ul><li>Collaborate with internal departments to deliver customer initiatives, ensuring smooth execution and alignment.
</li></ul><ul><li>Track and report on performance against productivity, financial, and customer satisfaction targets.
</li></ul><ul><li>Identify and capitalise on new business opportunities to drive revenue growth.
</li></ul><ul><li>Monitor customer feedback and drive service improvements where required.
</li></ul><ul><li>Support customer queries and manage conflict resolution professionally and efficiently.
</li></ul><ul><li>Measure and analyse customer experience metrics, championing initiatives to improve satisfaction and loyalty.
</li></ul><ul><li>Challenge existing processes and champion best practices to ensure a first-class customer experience.
</li></ul><ul><li>Plan, propose, and manage annual budgets to ensure delivery against agreed objectives.
</li></ul>What we&rsquo;re looking for
<ul><li>Proven experience in sales, with strong product and market knowledge.
</li></ul><ul><li>Excellent communication, negotiation, and decision-making skills.
</li></ul><ul><li>Strong commercial insight and business acumen.
</li></ul><ul><li>Exceptional attention to detail with excellent organisational skills.
</li></ul><ul><li>Experience working in international or complex business environments.
</li></ul><ul><li>Ability to communicate effectively with both technical and non-technical audiences.
</li></ul>Desirable:
<ul><li>Experience in the education resources or international schools market.
</li></ul><ul><li>Knowledge of international shipping and logistics processes.
</li></ul>What you&rsquo;ll get in return
<ul><li>Competitive salary and performance-based incentives.
</li></ul><ul><li>30 days of annual leave.
</li></ul><ul><li>Ongoing learning and development opportunities to support career growth.
</li></ul><ul><li>Private health insurance
</li></ul><ul><li>Return flight ticket on eligibility
</li></ul>Why CSG?
Commercial Services Group (CSG) is the UK&rsquo;s largest local authority-owned trading company (LATCO), generating over &pound;800 million in revenue and supporting more than 16,000 education and public sector customers worldwide. With 1,800 employees across the UK, France, Dubai, and Bangkok, we are expanding rapidly through strategic acquisitions and international partnerships.
Our growth allows us to reinvest millions each year into frontline public services &mdash; over &pound;77 million to date &mdash; reflecting our commitment to combining commercial excellence with meaningful social impact.
Inclusion &amp; Accessibility
We are committed to building a diverse, inclusive workplace where everyone feels valued and respected. We welcome applications from candidates of all backgrounds.
If you require reasonable adjustments during the recruitment or interview process, please let us know.</div>

MENA Sales Manager

Sephora

<div>Job ID: 197205 
Location Name: [[filter8]] 
Address: [[filter11]], [[filter10]], [[filter9]] [[postalcode]], Qatar (QA) 
Job Type: Full Time 
Position Type (Regular/Temporary): Regular 
Job Function: [[filter14]] 
Is This Position Eligible for Remote? : [[req_remoteeligible]] 
MISSION: To ensure the delivery of exceptional operational and commercial standards throughout the store, with focus on providing an elevated customer experience. The Store Director needs to ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of the Management team, whilst managing within agreed budgets. 
Responsibilities
Client Experience<ul><li>Embody Sephora Attitude and set an example in front of the team.</li><li>Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>Inspire the team to use digital tools to deliver a customized service.</li><li>Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up
</li><li>Build a strong relationship with Brand Supervisors and follow up on Brand BCs.</li><li>Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.
</li><li>Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.</li><li>Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul> 
Sales
<ul><li>Implement retail priorities and inspire commercial success.</li><li>Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.</li><li>Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.</li><li>Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target.</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul> 
Operations<ul><li>Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.</li><li>Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).</li><li>In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking.</li><li>Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met.
</li><li>Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects.</li></ul> 
Business<ul><li>Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc.</li><li>Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora.
</li><li>Establish monthly reports including competitors' activities.</li><li>Analyze all relevant KPIs and propose action plans for improvement and forecast future performance
</li></ul><div>- Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</div><ul><li>Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge.
</li><li>Propose Plan, implement and oversee in-store promotional events or displays.</li><li>Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>With your team of Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.
</li><li>Network with other stores and head office departments and take on area responsibilities</li><li>Network and build relationships with the different departments in Sephora HO and take on area responsibilities.</li><li>Manage the store&rsquo;s P&amp;Ls.</li><li>Propose innovative ideas and opportunities to Head of Operations.</li></ul> 
People<ul><li>Motivate and develop the Management and store team through daily coaching / observations</li><li>Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>Increase the team confidence and motivation by praise and feedback for their performance.</li><li>Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Head of Operations.</li><li>Ensure the team is attending training and follow up is done after the training is attended.</li><li>Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance.</li><li>Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary.
</li><li>Over see the annual leave of the team according to business needs.</li></ul> 
Know How<ul><li>Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>Keep up-to-date on trends and products.</li><li>Inspire, mentor and coach the team.</li></ul> 
Relationships 
Internal Relationships<ul><li>Store team (Store Manager/Director, Supervisor, Beauty Consultants), Head of Retail and Head office teams.</li></ul> 
External Relationships<ul><li>Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul> 
Job Holder Profile<div> 
</div>Training Knowledge
<ul><li>Advanced Product Knowledge.</li><li>Intermediate knowledge on health and safety procedures.</li></ul> 
Experience<ul><li>Proven successful role in managing.</li><li>Minimum 7 to 8 years&rsquo; experience in store management.</li><li>Bachelor's degree.</li></ul> 
Languages<ul><li>English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>Arabic is a plus in OGCC and mandatory for KSA.</li></ul> 
Competencies<ul><li>Digital orientation/analytical skills/business acumen.</li><li>Excellent communication skills.</li><li>Intermediate MS Office skills.</li><li>Ability to deal with Ambiguity.</li><li>Commercial &amp; Financial awareness.</li></ul>
.</div>

Store Director

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