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erp deployment and support manager

Nextech Packages Pvt. Ltd

Job Title: ERP Deployment and Support ManagerJob Type: Full-Time Company: TradeUnleashed (Pvt.) Ltd.Location: MM Alam, Gulberg, LahoreKey Responsibilities1. Client Support &amp; Issue Resolution<ul><li>Ensuring seamless integration of accounting, inventory, order processing, and financial modules.</li><li>Act as the primary point of contact for client support and technical queries.</li><li>Manage the support ticketing system, ensuring timely resolution of issues.</li><li>Troubleshoot software, system, and integration challenges for clients.</li><li>Provide guidance to clients on system usage, updates, and best practices.</li></ul>2. Team Management &amp; Leadership<ul><li>Lead, train, and mentor the software support team.</li><li>Allocate support tasks and monitor performance to ensure service level agreements (SLAs) are met.</li><li>Foster a customer-first culture within the support team.</li></ul>3. Client Relationship Management<ul><li>Maintain proactive communication with clients to ensure satisfaction.</li><li>Identify recurring issues and coordinate with product/tech teams for long-term fixes.</li><li>Gather client feedback to improve software features and support services.</li></ul>4. Technical Coordination<ul><li>Work with technical teams for escalated issues, integrations (POS, payment gateways, eCommerce platforms), and deployments.</li><li>Support the sales and onboarding teams in ensuring a smooth transition for new clients.</li></ul>5. Process Improvement &amp; Reporting<ul><li>Develop and optimize support workflows for greater efficiency.</li><li>Track KPIs (response time, resolution time, client satisfaction) and share reports with management.</li><li>Stay updated on industry best practices in software support and apply them to improve operations.</li></ul>Qualifications &amp; Experience<ul><li>CA with ERP Articals, Bachelor&rsquo;s degree in Computer Science, IT, Business Administration, BBA, or related field.</li><li>4+ years of experience in software support or client success roles, preferably in ERP/RMS or SaaS companies. ERP deployment, financial systems, and retail operations.</li><li>Deep understanding of accounting principles, inventory management, order processing, and logistics workflows.</li><li>Proven ability to manage multiple enterprise clients, handle escalations, and drive client satisfaction.</li><li>Technical expertise in ERP systems, system integrations, and data migration.</li><li>Strong understanding of retail/eCommerce operations and technical integrations.</li><li>Proven leadership skills in managing support teams and handling escalations.</li></ul>Key Skills &amp; Competencies&#10004; Excellent communication &amp; client handling skills &#10004; Strong problem-solving &amp; troubleshooting ability &#10004; Team leadership &amp; performance management &#10004; Knowledge of software integrations (POS, payment gateways, eCommerce) &#10004; Process improvement &amp; reportingJob Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

ERP Deployment and Support Manager

TradeUnleashed

<div>
 
 Job Title: Manager ERP
 
 
 Job Type:&nbsp;Full-Time
 
 
 Company:&nbsp;TradeUnleashed (Pvt.) Ltd.
 
 
 Location:&nbsp;MM Alam, Gulberg, Lahore
 
 
 Key Responsibilities
 
 
 1. Client Support &amp; Issue Resolution
 
 <ul>
 <li>
 Ensuring seamless integration of accounting, inventory, order processing, and financial modules.
 </li>
 <li>
 Act as the primary point of contact for client support and technical queries.
 </li>
 <li>
 Manage the support ticketing system, ensuring timely resolution of issues.
 </li>
 <li>
 Troubleshoot software, system, and integration challenges for clients.
 </li>
 <li>
 Provide guidance to clients on system usage, updates, and best practices.
 </li>
 </ul>
 
 2. Team Management &amp; Leadership
 
 <ul>
 <li>
 Lead, train, and mentor the software support team.
 </li>
 <li>
 Allocate support tasks and monitor performance to ensure service level agreements (SLAs) are met.
 </li>
 <li>
 Foster a customer-first culture within the support team.
 </li>
 </ul>
 
 3. Client Relationship Management
 
 <ul>
 <li>
 Maintain proactive communication with clients to ensure satisfaction.
 </li>
 <li>
 Identify recurring issues and coordinate with product/tech teams for long-term fixes.
 </li>
 <li>
 Gather client feedback to improve software features and support services.
 </li>
 </ul>
 
 4. Technical Coordination
 
 <ul>
 <li>
 Work with technical teams for escalated issues, integrations (POS, payment gateways, eCommerce platforms), and deployments.
 </li>
 <li>
 Support the sales and onboarding teams in ensuring a smooth transition for new clients.
 </li>
 </ul>
 
 5. Process Improvement &amp; Reporting
 
 <ul>
 <li>
 Develop and optimize support workflows for greater efficiency.
 </li>
 <li>
 Track KPIs (response time, resolution time, client satisfaction) and share reports with management.
 </li>
 <li>
 Stay updated on industry best practices in software support and apply them to improve operations.
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 <ul>
 <li>
 CA with ERP Articals, Bachelor&rsquo;s degree in Computer Science, IT, Business Administration, BBA, or related field.
 </li>
 <li>
 4+ years of experience in software support or client success roles, preferably in ERP/RMS or SaaS companies.&nbsp;
 
 ERP deployment, financial systems, and retail operations.
 
 </li>
 <li>
 Deep understanding of&nbsp;
 
 accounting principles, inventory management, order processing, and logistics workflows
 
 .
 </li>
 <li>
 Proven ability to&nbsp;
 
 manage multiple enterprise clients, handle escalations, and drive client satisfaction
 
 .
 </li>
 <li>
 Technical expertise in&nbsp;
 
 ERP systems, system integrations, and data migration
 
 .
 </li>
 <li>
 Strong understanding of retail/eCommerce operations and technical integrations.
 </li>
 <li>
 Proven leadership skills in managing support teams and handling escalations.
 </li>
 </ul>
 
 Key Skills &amp; Competencies
 
 
 ✔ Excellent communication &amp; client handling skills
 
 
 ✔ Strong problem-solving &amp; troubleshooting ability
 
 
 ✔ Team leadership &amp; performance management
 
 
 ✔ Knowledge of software integrations (POS, payment gateways, eCommerce)
 
 
 ✔ Process improvement &amp; reporting
 
</div>

ERP Deployment And Support Manager

Harris Silicone & Glass Pvt. Ltd.

We are seeking a Junior Project Manager to support the planning, coordination, and execution of projects. The role involves assisting with project documentation, monitoring timelines, coordinating with teams, and ensuring smooth delivery of tasks while learning and applying project management best practices.Support the Project Manager in planning, scheduling, and tracking project Tasks &amp; deliverables.Monitor project progress, highlight potential risks, and suggest solutions.Assist in task allocation, time management, and resource planning.Communicate effectively with clients and stakeholders under supervision.Participate in project meetings, providing updates and contributing ideas. Conduct research and gather data to support project planning and execution. Clearly communicate the tasks and the deadlines with internal &amp; external stakeholders. Develop and maintain clear metrics of performance.Be fully aware of project metrics [Milestones &amp; Deployment] to ensure production processes and timelines are in sync with client ExpectationsSkills Good verbal communication - Organizing and planning - Dsciplined &amp; Detail oriented. Strong ERP knowledge with hands-on experience in implementation and support, Skilled in Project Management methodologies (Agile, Waterfall, Hybrid)Job Type: Full-timeWork Location: In person

Junior Project Manager

We&rsquo;re Hiring &ndash; Intern (Retail &amp; E-commerce Software Support)Company: Trade Unleashed (Pvt.) Ltd. Location: LahoreWe are looking for a motivated Intern to join our team and support clients in the retail and e-commerce software domain. This is a great opportunity for fresh graduates who want to gain hands-on experience in ERP and software support.Key Responsibilities:<ul><li>Assist in deployment and support of retail &amp; e-commerce software solutions.</li><li>Provide first-level technical and functional support to clients.</li><li>Coordinate with the software development and accounts team to resolve client queries.</li><li>Maintain documentation of support activities and issues reported.</li><li>Learn and adapt to ERP, accounting, and retail software modules.</li></ul>Requirements:<ul><li>Graduate in Accounting &amp; Finance or Computer Science.</li><li>Strong analytical, problem-solving, and communication skills.</li><li>Interest in retail, e-commerce, and ERP systems.</li><li>Ability to work in a fast-paced environment.</li></ul>What We Offer:<ul><li>Internship with hands-on training in ERP &amp; software support.</li><li>Growth opportunities for high-performing interns.</li><li>Exposure to retail and e-commerce industry solutions.</li></ul>Whatsapp your CV at: 0308-8677522 (No Calls)Job Types: Internship, Fresher Contract length: 3 monthsPay: Rs19,000.00 - Rs20,000.00 per monthWork Location: In person

Intern (Retail & E-commerce Software Support)

Fast Services Corporation

Requirements <ul><li>Software deployment.</li><li>Software training at the client-side.</li><li>Understand client requirements and the ability to convey to developers.</li><li>Handling of support issues at client via telephonic or online or onsite.</li><li>Understanding of ERP operations in Restaurant, Supermarket, Fashion Retail and supply chain management</li><li>Ability to work in pressure.</li><li>Can do attitude.</li><li>Own conveyance.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Software Support Officer

Tek Headquarters

About Company:Tek Headquarters is a global IT, consulting, and business solutions company with over 10 years of experience supporting mid-market and enterprise clients in their digital transformation. We specialize in ERP, cloud computing, data science, AI/ML, RPA, and blockchain to help businesses innovate and operate efficiently.Job Title: SAP Solution Architect Location: DHA Phase 6, Lahore (On-site, Full-time) Experience Required: 7&ndash;10 YearsJob Description We are seeking an experienced SAP Solution Architect to join our team in Lahore. The ideal candidate will have strong expertise in SAP Integration, Basis, and ABAP, with hands-on experience in managing MDG landscapes and ensuring seamless system performance.Key Responsibilities<ul><li>Design, set up, and maintain the SAP MDG system landscape (Development, QA, Production).</li><li>Ensure infrastructure readiness, including hardware sizing and database configuration.</li><li>Manage transport and deployment of MDG components across environments.</li><li>Integrate SAP MDG with ERP, S/4HANA, and third-party applications.</li><li>Monitor system performance, availability, and security across landscapes.</li><li>Collaborate with business and technical teams to ensure SAP solutions meet organizational needs.</li><li>Troubleshoot and resolve system issues proactively.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, IT, or a related field.</li><li>7&ndash;10 years of experience in SAP (Basis/ABAP/Integration).</li><li>Strong understanding of SAP MDG, S/4HANA, and ERP integration.</li><li>Expertise in system sizing, performance tuning, and database administration.</li><li>Experience with SAP security, monitoring tools, and best practices.</li><li>Excellent communication and problem-solving skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have working with SAP (please specify modules)?</li><li>Have you worked on SAP implementation or only support/maintenance projects?</li><li>What is your experience with SAP integration (e.g., S/4HANA, ERP, third-party applications)?</li><li>Do you have experience in SAP training, enablement, or cross-functional workshops?</li></ul>Work Location: In person

SAP Solutions Architect

Sharp Brains - Global IT Support

We are seeking an experienced Odoo Expert Developer to join our team. The ideal candidate will be responsible for customizing, developing, and implementing Odoo ERP modules to meet our business needs. You will work closely with cross-functional teams to analyze requirements, design technical solutions, and ensure seamless integration of Odoo with other systems.Key Responsibilities:<ul><li>Design, develop, and customize Odoo ERP modules to meet business requirements.</li><li>Implement new features, workflows, and enhancements within Odoo.</li><li>Integrate Odoo with third-party applications and APIs.</li><li>Migrate data from legacy systems to Odoo.</li><li>Perform technical analysis, troubleshoot issues, and ensure optimal performance of the Odoo platform.</li><li>Develop and maintain technical documentation.</li><li>Collaborate with functional consultants and stakeholders to ensure successful project delivery.</li><li>Provide technical support and training to end-users as required.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Proven experience as an Odoo Developer (minimum 3+ years preferred).</li><li>Strong knowledge of Odoo framework, Python, PostgreSQL, and XML.</li><li>Experience in customizing Odoo modules (Sales, Inventory, Accounting, HR, Manufacturing, etc.).</li><li>Proficient in front-end technologies (JavaScript, HTML, CSS, jQuery).</li><li>Experience with Odoo API integrations and web services.</li><li>Strong problem-solving and debugging skills.</li><li>Knowledge of version control systems (Git) and deployment best practices.</li><li>Ability to work independently and in a team environment.</li></ul>Preferred Skills:<ul><li>Odoo certification(s).</li><li>Experience with Docker, Linux server environments, and CI/CD pipelines.</li><li>Knowledge of ERP implementation best practices.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Opportunity to work on diverse and challenging projects.</li><li>Professional growth and training opportunities.</li><li>Collaborative and innovative work environment.</li></ul>Job Type: Full-timePay: From Rs1.00 per monthWork Location: In person

Odoo Developer

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