director of group & events Jobs in Muscat

director of group & events

operations manager

sales manager - groups & events Jobs in Muscat

sales manager - groups & events

contract coordinator

executive-event sales

event manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25141742
 
 
 
 Job Category
 
 Event Management
 
 
 
 Location
 
 Al Bustan Palace a Ritz-Carlton Hotel, PO Box 1998, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Supporting Management of Department Operations and Inventories
 
 
 
 <ul>
 <li>
 Manages departmental inventories and assets including par levels and maintenance of equipment.
 </li>
 <li>
 Conducts monthly department meetings with the Banquet captains and employees.
 </li>
 <li>
 Maintains attendance log for banquet employees.
 </li>
 <li>
 Maintains and enforces established sanitation levels.
 </li>
 <li>
 Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
 </li>
 <li>
 Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
 </li>
 <li>
 Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
 </li>
 <li>
 Uses banquet beverage &ldquo;Use&rdquo; records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
 </li>
 <li>
 Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
 </li>
 <li>
 Schedules banquet service staff to forecast and service standards, while maximizing profits.
 
 
 </li>
 </ul>
 
 Participating in and Leading Banquet Teams
 
 
 
 <ul>
 <li>
 Attends and participates in all pertinent meetings.
 </li>
 <li>
 Leads shifts and actively participates in the servicing of events.
 </li>
 <li>
 Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.
 
 
 </li>
 </ul>
 
 Providing and Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 </li>
 <li>
 Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
 
 
 </li>
 </ul>
 
 Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Interviews and hires Banquet captains and employees with appropriate skills.
 </li>
 <li>
 Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Ensures employees understand expectations and parameters.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals.
 </li>
 <li>
 Reviews comment cards and guest satisfaction results with employees.
 </li>
 <li>
 Participates in the development and implementation of corrective action plans.
 </li>
 <li>
 Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Asst Mgr-Banquets (Short-Term)

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few roles based in offices.
 
 
 The company is founder led, profitable and growing. We are hiring a
 
 Business Services Team Manager
 
 to lead efficient and effective travel, logistics, event, scheduling, expense policy and administration.
 
 
 This executive role requires outstanding coordination, planning, decision-making, budgeting, procurement, reporting and management. It is a fast-paced and complex operation in the tech industry.
 
 
 We coordinate large-scale company events which involve travel for hundreds of people from 80+ countries. We run such events four times a year, a significant investment in our ability to shape culture, teamwork, execution plans and strategy. Our team is responsible for travel procurement and logistics, ensuring that these events run efficiently and safely. Visas, travel complications and unexpected situations make this a complex operation to run efficiently, demanding a rigorous approach and high work ethic in the team.
 
 
 This team also serves as an independent check on expense claim approval, ensuring fairness and consistency across teams and countries. This requires integrity, transparency and accountability, and a willingness to set and politely defend the same expectations of the most senior and most junior colleagues.
 
 
 Together these responsibilities amount to tens of millions in operational costs and a significant number of tactical and operational decisions.
 
 
 Our team also provides traditional 'EA' services for company leads, though they do this across departments and as a consistent service rather than as personal assistants; they set and deliver to expectations on specific kinds of work. They schedule meetings, coordinate monthly reports, handle delegated approvals for travel and expenses, work across teams, coordinate with suppliers, and run small projects or initiatives.
 
 
 Location: Worldwide, home based, except in locations where we have an office, such as London, Taipei and Beijing
 
 
 Leadership and accountability
 
 
 This team has a direct impact on every team at Canonical. It is important for them to have excellent judgment and interpersonal skills, the confidence to hold people accountable and defend positions of policy, and the work ethic to move quickly through a large volume of work. It is also essential that the team participate in every company event, from the planning and venue selection stages to scheduling, operations and safety reviews, to ensure that they establish personal relationships with team leaders and can ensure these events run smoothly.
 
 
 As a manager, your team would be responsible for
 
 
 <ul>
 <li>
 Travel approvals, logistics and operations
 </li>
 <li>
 Expense review in line with policies
 </li>
 <li>
 Planning of complex company events four times a year
 </li>
 <li>
 Company offices that provide executive briefing and operational facilities
 </li>
 <li>
 Our global duty of care, health and safety programs with comprehensive policies and practices
 
 
 </li>
 </ul>
 What we are looking for
 
 
 <ul>
 <li>
 An exceptional academic track record from both high school and university
 </li>
 <li>
 An undergraduate degree in a technical or business subject
 </li>
 <li>
 Drive, and a track record of going above-and-beyond expectations
 </li>
 <li>
 Leadership and management skills
 </li>
 <li>
 Demonstrable good judgement in matters involving money, policy and in-person interactions
 </li>
 <li>
 Ability to work in a global, multicultural organisation
 </li>
 <li>
 Excellent interpersonal skills, curiosity, flexibility
 </li>
 <li>
 Responsibility, accountability, thoughtfulness and self-awareness
 </li>
 <li>
 Result-oriented, with a personal drive to meet commitments
 </li>
 <li>
 Ability to travel up to four times a year, for company events up to two weeks long
 
 
 </li>
 </ul>
 
 Additional Skills That You Might Also Bring
 
 
 
 <ul>
 <li>
 Travel industry experience
 </li>
 <li>
 Project management experience
 </li>
 <li>
 Event management and operations experience
 </li>
 <li>
 Business and corporate administration experience
 
 
 </li>
 </ul>
 What we offer you
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 Canonical is an equal opportunity employer
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Business Services Team Manager

<div>Additional Information 
Job Number25141742 
Job CategoryEvent Management 
LocationAl Bustan Palace a Ritz-Carlton Hotel, PO Box 1998, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Department Operations and Inventories
<ul><li>Manages departmental inventories and assets including par levels and maintenance of equipment.</li></ul>
<ul><li>Conducts monthly department meetings with the Banquet captains and employees.</li></ul>
<ul><li>Maintains attendance log for banquet employees.</li></ul>
<ul><li>Maintains and enforces established sanitation levels.</li></ul>
<ul><li>Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).</li></ul>
<ul><li>Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.</li></ul>
<ul><li>Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).</li></ul>
<ul><li>Uses banquet beverage &ldquo;Use&rdquo; records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.</li></ul>
<ul><li>Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.</li></ul>
<ul><li>Schedules banquet service staff to forecast and service standards, while maximizing profits.</li></ul> 
Participating in and Leading Banquet Teams
<ul><li>Attends and participates in all pertinent meetings.</li></ul>
<ul><li>Leads shifts and actively participates in the servicing of events.</li></ul>
<ul><li>Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.</li></ul> 
Providing and Ensuring Exceptional Customer Service
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<ul><li>Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.</li></ul> 
Conducting Human Resources Activities
<ul><li>Interviews and hires Banquet captains and employees with appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Ensures employees understand expectations and parameters.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Reviews comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans.</li></ul>
<ul><li>Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25141742
 
 
 
 Job Category
 
 Event Management
 
 
 
 Location
 
 Al Bustan Palace a Ritz-Carlton Hotel, PO Box 1998, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 ที่แมริออท อินเตอร์เนชั่นแนล เรามุ่งมั่นทุ่มเทในการเป็นนายจ้างผู้มอบโอกาสที่เท่าเทียมกัน โดยยินดีต้อนรับและมอบการเข้าถึงโอกาสให้กับทุกคน เราเสริมสร้างสภาพแวดล้อมที่ให้ความสำคัญและเฉลิมฉลองภูมิหลังที่ไม่เหมือนใครของพนักงานของเราอย่างจริงจัง จุดแข็งที่สุดของเราคือการผสมผสานอันหลากหลายของวัฒนธรรม ความสามารถ และประสบการณ์ของพนักงาน เราให้คำมั่นในการไม่เลือกปฏิบัติในทุกพื้นฐานที่ได้รับการคุ้มครอง ซึ่งรวมถึงความทุพพลภาพ สถานภาพทหารผ่านศึก หรือพื้นฐานอื่นๆ ซึ่งได้รับการคุ้มครองโดยกฎหมายที่บังคับใช้
 
 
 
 ในฐานะโรงแรมที่ได้รับรางวัลมากกว่า 100 แห่งทั่วโลก The Ritz-Carlton Ladies and Gentlemen สร้างสรรค์ประสบการณ์สุดพิเศษสุดและจะคงอยู่ในความทรงจำหลังจากการเข้าใช้บริการของผู้เข้าพัก และประสบการณ์ก็จะอยู่กับผู้เข้าพัก การดึงดูดผู้เชี่ยวชาญด้านการบริการชั้นนำของโลกที่ดูแลสร้างสรรค์ความทรงจำตลอดชีวิต เราเชื่อว่าทุกคนจะประสบความสำเร็จได้เมื่อได้รับพลังความคิดสร้างสรรค์ มีความละเอียดรอบคอบ และมีความเห็นอกเห็นใจ
 
 
 ทุกวัน เรากำหนดมาตรฐานสำหรับบริการหรูหราสุดพิเศษและเป็นเอกลักษณ์ทั่วโลก และภูมิใจในการนำเสนอความเป็นเลิศในการดูแลและมอบความสะดวกสบายแก่ผู้เข้าพักของเรา
 
 
 บทบาทของคุณคือแน่ใจว่าได้ส่งมอบ "มาตรฐานชั้นเลิศ" ของ The Ritz-Carlton อย่างสง่างามและครบถ้วนสมูบรณ์ทุกวัน มาตรฐานชั้นเลิศเป็นรากฐานของ The Ritz-Carlton และเป็นแนวทางให้เราทำงานในแต่ละวันให้ดีกว่าในวันถัดไป รากฐานนี้และความเชื่อของเราที่ว่าวัฒนธรรมของเราขับเคลื่อนความสำเร็จโดยที่ The Ritz Carlton ได้รับชื่อเสียงในฐานะผู้นำแบรนด์ระดับโลกในด้านการบริการที่หรูหรา ในฐานะส่วนหนึ่งของทีมของเรา คุณจะได้เรียนรู้และเป็นแบบอย่างตามมาตรฐานชั้นเลิศ เช่น คำสัญญาของพนักงาน หลักการ Credo และค่านิยมในการให้บริการของเรา และสัญญาของเรากับคุณคือเราจะมอบโอกาสในการเสริมสร้างความภาคภูมิใจในการทำงานที่คุณทำและคนที่คุณทำงานด้วย
 
 
 การร่วมงานกับ The Ritz-Carlton หมายถึงการได้ร่วมงานกับแบรนด์โรงแรมในเครือ Marriott International
 
 ซึ่งเป็น
 
 ที่ที่คุณจะทำงานได้อย่างสุดความสามารถและเต็มศักยภาพ
 
 เริ่มต้น
 
 เป้าหมายของคุณ
 
 เป็นส่วนหนึ่งข
 
 องทีมระดับโลกที่มีความเป็นเลิศ และ
 
 เป็น
 
 ตัวคุณในเวอร์ชันที่ดีที่สุด
</div>

Asst Mgr-Banquets

Mandarin Oriental Hotel Group

<div>Sales Manager - Groups &amp; Events

Mandarin Oriental Muscat is looking for a Sales Manager - Groups &amp; Events

to join our Sales and Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

We are seeking a dynamic and results-driven Group&amp; Events Sales Manager to lead proactive sales efforts across Oman and UAE. The ideal candidate will be responsible for developing and managing key Local Corporate and International Accounts, handling Group and Event Sales, and managing all opportunities through platforms such as CVENT, Lanyon, and RFP management.

Key Responsibilities:
<ul>
<li>Drive proactive sales for group bookings and events</li>
<li>Develop and manage a portfolio of local and regional corporate accounts.</li>
<li>Generate new business opportunities and maintain existing relationships through regular sales calls, meetings, and presentations.</li>
<li>Manage group inquiries from quotation to contract execution, ensuring smooth transition to the operations team.</li>
<li>Help to coordinate MICE business using tools such as CVENT, Lanyon, and RFP platforms.</li>
<li>Establish strong relationships with international embassies, consulates, and government institutions for group and event-related opportunities.</li>
<li>Collaborate with other departments to ensure client satisfaction and successful event execution.</li>
<li>Track and report on sales performance metrics and forecasts.</li>
</ul>
Requirements:
<ul>
<li>Proven experience in group sales and corporate account management within the UAE hospitality or events sector.</li>
<li>Strong knowledge corporate &amp; groups and events market.</li>
<li>Hands-on experience with MICE business and RFP platforms such as CVENT and Lanyon.</li>
<li>Excellent communication, negotiation, and presentation skills.</li>
<li>Ability to work independently and proactively generates leads and close deals.</li>
<li>Fluency in English is required; additional languages are a plus.</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Sales Manager - Groups & Events

Mandarin Oriental

<div>
 
 Mandarin Oriental Muscat
 
 is looking for a
 
 Sales Manager - Groups &amp; Events
 
 
 
 to join our
 
 Sales and Marketing
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 We are seeking a dynamic and results-driven Group&amp; Events Sales Manager to lead proactive sales efforts across Oman and UAE. The ideal candidate will be responsible for developing and managing key Local Corporate and International Accounts, handling Group and Event Sales, and managing all opportunities through platforms such as CVENT, Lanyon, and RFP management.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Drive proactive sales for group bookings and events
 </li>
 <li>
 Develop and manage a portfolio of local and regional corporate accounts.
 </li>
 <li>
 Generate new business opportunities and maintain existing relationships through regular sales calls, meetings, and presentations.
 </li>
 <li>
 Manage group inquiries from quotation to contract execution, ensuring smooth transition to the operations team.
 </li>
 <li>
 Help to coordinate MICE business using tools such as CVENT, Lanyon, and RFP platforms.
 </li>
 <li>
 Establish strong relationships with international embassies, consulates, and government institutions for group and event-related opportunities.
 </li>
 <li>
 Collaborate with other departments to ensure client satisfaction and successful event execution.
 </li>
 <li>
 Track and report on sales performance metrics and forecasts.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in group sales and corporate account management within the UAE hospitality or events sector.
 </li>
 <li>
 Strong knowledge corporate &amp; groups and events market.
 </li>
 <li>
 Hands-on experience with MICE business and RFP platforms such as CVENT and Lanyon.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills.
 </li>
 <li>
 Ability to work independently and proactively generates leads and close deals.
 </li>
 <li>
 Fluency in English is required; additional languages are a plus.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Renaissance Corporate Services

Shangri-La Barr Al Jissah Muscat, Sultanate of Oman
 
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
The Director of Groups & Events is responsible for the strategic leadership, operational efficiency, and financial performance of the Groups & Events division. This role ensures seamless execution of conferences, banquets, weddings, and corporate functions, delivering exceptional guest experiences while maximizing revenue and profitability. The incumbent will oversee the Events, Catering, and Banqueting teams, collaborating closely with Sales, F&B, Rooms, and other departments to uphold Shangri-La’s service standards and reputation for excellence.
 
Key Responsibilities
 
Event Planning & Execution
 
Ensure flawless planning and delivery of all events, meetings, and banquets in line with guest expectations and brand standards.
 Conduct regular site inspections of function venues and back-of-house areas to monitor setup, cleanliness, and service readiness.
 Oversee event design, theming, and service delivery to maintain creativity, attention to detail, and consistency.
 Coordinate with culinary and F&B teams to ensure quality, timing, and presentation of food and beverage offerings.
 
Guest Experience & Service Standards
 
Guarantee personalized service by understanding guest needs and providing tailored event solutions.
 Implement and maintain service guidelines with strong emphasis on guest satisfaction and service recovery.
 Engage directly with event hosts and key clients to build long-term relationships and ensure repeat business.
 
Hygiene, Safety & Compliance
 
Enforce Shangri-La’s hygiene, safety, and sanitation protocols across all banquet and meeting spaces.
 Ensure compliance with fire safety, health, and licensing requirements for all events.
 
Administration, Reports & Communication
 
Review daily and overnight reports to track event operations and progress.
 Share key information and updates from other divisions with the Groups & Events team.
 Conduct daily and pre-event briefings with banquet leaders and planners to ensure operational alignment.
 Attend EXCOM meetings and contribute insights related to events and group business.
 
Meetings & Reviews
 
Lead monthly Groups & Events meetings to review: 
Maintenance needs and Engineering updates
 Sales & Catering pipeline updates
 Event achievements, challenges, and feedback
 Training needs and service improvement plans
 
Budgeting & Forecasting
 
Prepare annual budgets and forecasts for the Groups & Events division based on historical data, market trends, and future demand.
 Monitor daily revenue, covers, and average spend per event.
 Provide rolling three-month forecasts and highlight variances to RGM and DOF.
 
Strategic Leadership
 
Develop and execute business strategies to grow MICE (Meetings, Incentives, Conferences, and Exhibitions) and social event market share.
 Identify and pursue new business opportunities through competitor analysis and market intelligence.
 Drive innovation in event offerings, packages, and guest experiences while maintaining profitability.
 
Operational Management
 
Oversee day-to-day operations of banqueting, events, and catering services.
 Ensure timely and accurate event setup, service delivery, and breakdown.
 Maintain high standards of décor, equipment, and service across all event venues.
 
Financial Oversight
 
Manage event-related financials, including revenue generation, cost control, and profitability analysis.
 Optimize cost per cover and monitor cost of sales in coordination with F&B and Culinary.
 Implement yield strategies for banquet spaces to maximize revenue opportunities.
 
Team Development
 
Lead, coach, and develop the Groups & Events leadership team to deliver consistent excellence.
 Foster a culture of collaboration, accountability, and guest-centric service.
 Ensure succession planning and professional growth through training and development programs.
 
Client & Guest Engagement
 
Build strong partnerships with corporate, government, and social clients to drive repeat and referral business.
 Actively participate in client meetings, pre-event planning sessions, and post-event evaluations.
 Develop client appreciation initiatives and maintain strong networks within the local and regional MICE market.

Director of Groups and Events (173304)

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