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customer service coordinator - temporary

events coordinator

Onyx By Rotana

We are currently seeking for passionate and dynamic Events professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Events Coordinator you are responsible to handle all the administrative requirements of the Events office whereby your role involves maintaining an organized, systematic and updated filing system in order to ensure easy accessibility to required data and avail loss of data from the hardware and will include key responsibilities such as:<ul><li>Prepare and type Events team&rsquo;s offer letters, update the Events database system and ensure it is reviewed and properly checked before handing it for signature</li><li>Compose letters, memos, faxes and other mail on behalf of the Director of Catering &amp; Events and other executives</li><li>Maintain a prompt and accurate follow up and trace system for all correspondences</li><li>Handle all incoming calls and guest&rsquo;s inquiries in the absence of the Events team and channel to the concerned if the inquiry requires immediate action</li><li>Ensure that the Events month end report is accomplished and submitted on time</li><li>Ensure that all correspondence and offers related to the events team goes out within maximum of 24 hours</li><li>Communicate well at all levels dealing with the various administrative demands placed by the pressurized working environment</li><li>Ensure that all equipment is in proper working order and cultivate care for all equipment used</li></ul>SkillsEducation, Qualifications &amp; Experiences You should ideally have a college diploma and relevant previous work experiences. Good computer skills and perfect command of English is a must and any other language skills beside will be an asset.Knowledge &amp; Competencies The ideal candidate will be courteous, able to work with minimal supervision, be discreet and capable of dealing with high level of confidentiality. You are self motivated and with a positive attitude, the ability to think laterally and undertake initiatives, along with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player with a concern for quality, while possessing following additional competencies:Job Type: Full-time

Events Coordinator

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26009232
 
 
 
 Job Category
 
 Sales &amp; Marketing
 
 
 
 Location
 
 The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 
 JOB SUMMARY
 
 
 
 The position is accountable for proactively soliciting all business segments (Transient, Group, and Catering) and handling sales &amp; catering opportunities both locally and internationally. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. Proactively soliciting all local business segments; to include new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. Ensure compliance with Ritz-Carlton Standard Operating Procedures to maintain brand integrity.
 
 
 
 CANDIDATE PROFILE
 
 
 
 Education and Experience
 
 
 Required:
 
 
 High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
 
 
 OR
 
 
 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
 
 
 Preferred:
 
 
 Previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific business segments (e.g. group, catering, transient); knowledge the hospitality industry.
 
 
 
 Previous Experience Selling Luxury Brands And Experiential Services Preferred.
 
 
 
 
 CORE WORK ACTIVITIES
 
 
 
 Managing Sales Activities
 
 
 Solicits new business from non-deployed small local business accounts, and leads sent through internal referral mechanisms.
 
 
 Solicits potential new accounts or business opportunities by leveraging business intelligence provided by Sales &amp; Marketing Planning and Support or other third-party data sources to generate leads.
 
 
 Re-solicits non-deployed realized opportunities, including turndowns, lost opportunities, and actualized business when appropriate.
 
 
 Drives customer satisfaction through daily interactions (e.g., solicitations, re-solicitations, account calls, site inspections, new business calls, face to face activities, Sales Blitz, etc.).
 
 
 Conducts customer facing sales activities on behalf of the hotels in partnership with Property Coordinator/Resource as appropriate. (e.g., lunch and learns, social hours, company of the month activities, local industry events, Convention and Visitors Bureau (CVB) Activities, etc.).
 
 
 Conducts site inspections for customer accounts as appropriate.
 
 
 Designs, develops and sells creative catered events.
 
 
 Maximizes revenue by up-selling packages and creative food and beverage.
 
 
 Develops menus that drive sales.
 
 
 Assists with selling, implementation and follow-through of catering promotions.
 
 
 Maintains complete and up-to-date lead information on each account in Opera System to verify accurate reporting and customer base information.
 
 
 Attend BEO meeting to ensure operational alignment of all attending departments for next events. Attend weekly Customer Engagement Meeting.
 
 
 Qualifies and maintains customer&rsquo;s long-term business potential and refers customers to market, field, hotel or national sales office, as required.
 
 
 Verifies accurate and timely lead turnover to other Sales Channels and partners closely with the Multi-Hotel Sales to ensure qualified leads are entered into Opera System.
 
 
 Leverages MI Leads for Out of Org, Non-Deployed Accounts.
 
 
 Presents stakeholder hotel benefits and features based on customer needs.
 
 
 Understands and utilizes all business processes written in support of the sales organization.
 
 
 Utilizes negotiation skills and creative selling abilities to uncover new business.
 
 
 Uses all information systems (e.g., Opera, MRDW, MarRFP-SAPP, Hoteligence, Account Relationship Management (ARM) to research the deployment and value of the accounts deemed important for stakeholder hotel.
 
 
 Understands the overall market (e.g., competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc.) to sell effectively against the competition.
 
 
 Communicates trends, opportunities, and market changes to appropriate parties, as needed.
 
 
 Leverages all available sales channels, (e.g., marriott.com, group and transient intermediaries, field sales, worldwide reservation offices, etc.), to optimize sales revenues.
 
 
 Understands and actively utilizes company marketing initiatives/incentives to convert cold leads to warm leads.
 
 
 Tracks weekly activities and relationship to revenue and room night production.
 
 
 Sets day-today priorities to complete assigned responsibilities
 
 
 Actively participates and contributes to Sales Strategy Meetings as appropriate.
 
 
 Adjusts to significant variation in daily workload through independent prioritization.
 
 
 Drives revenue from local non-deployed accounts for the hotels the Sales Executive represents by proactively soliciting new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads.
 
 
 Activate local tactics for deployed accounts to pull-through local buyer needs. Communicate best practices for generating creative revenue opportunities.
 
 
 Performs other duties as appropriate.
 
 
 
 Building Successful Relationships
 
 
 
 Leverage deployed account resources to drive business for properties for identified hotels to pull-through business to grow account share.
 
 
 Participates in community and hotel networking events (e.g., Rotary Clubs, Social Hours, Chamber of Commerce, etc).
 
 
 Visits neighborhood target and local small business accounts and coordinate follow up efforts.
 
 
 Coordinates with Property Sales Leader to understand needs and priorities of stakeholder hotels to identify focus areas.
 
 
 Works collaboratively with all sales channels (e.g. the Multi-Hotel Sales, Account Sales and Global Sales) to establish coordinated sales efforts that are complementary, and not duplicative.
 
 
 Handles customer care issues and as necessary, refers them to the appropriate owner.
 
 
 Supports the company&rsquo;s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
 
 
 Services customers to obtain and grow share of the account.
 
 
 Executes and supports the company&rsquo;s customer service standards.
 
 
 Engages in property related events that support the development of new accounts (e.g., General Manager (GM) Reception etc.).
 
 
 Performs other duties, as assigned, to meet business needs.
 
 
 
 MANAGEMENT COMPETENCIES
 
 
 
 Leadership
 
 
 Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
 
 
 Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
 
 
 Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
 
 
 Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
 
 
 Managing Execution
 
 
 Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.
 
 
 Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
 
 
 Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
 
 
 Building Relationships
 
 
 Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
 
 
 Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company&rsquo;s service standards.
 
 
 Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
 
 
 Generating Talent and Organizational Capability
 
 
 Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
 
 
 Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
 
 
 Learning and Applying Professional Expertise
 
 
 Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
 
 
 Business Acumen - Understands and utilizes business information to manage everyday operations.
 
 
 Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
 
 
 General Hotel Operations - Knowledge of the operating principles and practices of all brand/hotel-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales &amp; Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).
 
 
 Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
 
 
 Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
 
 
 Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
 
 
 Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
 
 
 Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
 
 
 Writing - Communicates effectively in writing as appropriate for the needs of the audience.
 
 
 
 Skills And Knowledge
 
 
 
 Fluent in Arabic language, an advantage.
 
 
 Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio.
 
 
 Possesses software knowledge (Microsoft Office, etc).
 
 
 Possesses systems knowledge (OPERA Sales &amp; Catering, Meeting Matrix) and building business blocks.
 
 
 Must be able to &ldquo;Knock on doors&rdquo; to get the business
 
 
 Knows how to conduct research on the Internet.
 
 
 Weekly prospecting and soliciting goals
 
 
 Uncovering new customers (Local and Social)
 
 
 Effective sales skills to up-sell products and services
 
 
 Ability to manage guest room and meeting space inventories
 
 
 Broad understanding of facility management (sanitation, maintenance, operations)
 
 
 Strong customer development and relationship management skills
 
 
 Knowledge of overall hotel operations as they affect department
 
 
 Knowledge of Event Technology products and services
 
 
 Knowledge of contract management and legalities
 
 
 Strong communication skills (verbal, listening, writing)
 
 
 Strong problem-solving skills
 
 
 Strong customer and associate relation skills
 
 
 Strong presentation and platform skills
 
 
 Strong organization skills
 
 
 Strong &ldquo;Closing skills&rdquo;
 
 
 Strong &ldquo;persuasion&rdquo; skills
 
 
 Effective decision making skills
 
 
 Valid Driving License (Preferably in GCC)
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Same Posting Description for Internal and External Candidates
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
</div>

Sales & Events Executive - Russian Speaker

Schweitzer Engineering Laboratories

<div>Essential Duties and Responsibilities
1. Focuses on learning established processes and standards for event coordination.
2. Listens to, learns from, and engages with department to understand practices and observe critical thinking skills necessary for event success.
3. With supervision, supports events team with day-to-day tasks to gain experience.
4. Follow and apply SEL Values, Principles of Operations, and World Class Manufacturing Principles.
5. Understand. Create. Simplify.
6. Other duties as assigned.
Required Qualifications<ul><li>Demonstrated project or event management experience.</li><li>Proficient in Microsoft Office and department-specific software.</li><li>Strong organization and customer service skills.</li><li>Strong writing, documentation, and speaking skills.</li><li>Ability to work cooperatively in a team environment as well as independently.</li><li>Ability to learn new skills and assume new responsibilities.</li><li>Willingness to travel.</li><li>Background check results satisfactory to SEL.</li><li>Negative drug test result(s).</li></ul>
Preferred Qualifications
Physical Requirements
None</div>

Event Coordinator

Raffles

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
<ul><li>
Develop and implement a strategic sales plan to drive revenue growth in the GCC market</li><li>
Identify and prospect new business opportunities within the GCC region</li><li>
Build and maintain strong relationships with key accounts and partners</li><li>
Collaborate with the marketing team to develop promotional campaigns and initiatives</li><li>
Monitor market trends and competitor activities to stay ahead of the competition</li><li>
Positively communicate the hotel image to existing and potential customer at all times.</li><li>
Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management.</li><li>
Report on trends in the industry and local markets.</li><li>
Maintain a calendar allowing you to meet all established deadlines and planned sales trips.</li><li>
Maintain accurate information on all new and on-going leads and accounts, including solicitation efforts.</li><li>
Establishes and sign contracts considering the official Rate Policy in co-ordination with the DOSM.</li><li>
Special deals (out of guidelines and rate policy) must in any case be discussed, co-ordinated and approved prior to offer with the hotel&rsquo;s management.</li><li>
Be the one point contact from the Sales team with the external client he/she is dealing with and handle responsively any escalations relating to the concerned client.</li><li>
Ensure that targets set by the hotel are met consistently.</li><li>
Thoroughly familiarizes oneself with the Hotel&rsquo;s emergency procedures and is in a state of preparedness for any emergency which may occur.</li><li>
Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li><li>
Other duties as assigned.</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Business Administration, Marketing, or related field</li><li>
Minimum of 5 years of experience in sales, preferably in the hospitality industry</li><li>
Strong network of contacts within the GCC region</li><li>
Excellent communication and negotiation skills</li><li>
Proven track record of meeting and exceeding sales targets</li><li>
Ability to work independently and as part of a team</li></ul> 

Additional Information 
<ul><li>
Opportunity to join the first Raffles in Bahrain</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Events Manager and Sales Executive

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 JOB TITLE
 
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Customer Service Coordinator - Temporary | MAF Properties | Central Region
 
 
 
 ROLE SUMMARY
 
 
 
 The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific MAF Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Maintain up-to-date knowledge of mall assets, services, layouts, stores, and promotions to ensure smooth Customer Service desk operations.
 </li>
 <li>
 Ensure efficient daily operations of the Customer Service Information Desk in line with established policies, procedures, and management guidance.
 </li>
 <li>
 Deliver exceptional customer service by assisting with inquiries, directions, promotions, calls, and assigned mall services while maintaining a professional, courteous attitude.
 </li>
 <li>
 Handle and resolve customer complaints across all channels professionally within SLA, escalating issues when required.
 </li>
 <li>
 Coordinate closely with tenants, retailers, and internal departments (security, maintenance, etc.) to ensure smooth operations and issue resolution.
 </li>
 <li>
 Manage customer services and programs such as gift cards, loyalty programs, valet, stroller/wheelchair rentals, gift wrapping, lost &amp; found, and other mall services.
 </li>
 <li>
 Ensure accurate inventory control, proper payment handling, compliance with finance procedures, and reporting of discrepancies or shortages.
 </li>
 <li>
 Uphold company image, grooming standards, code of conduct, and values; support marketing events, maintain mall appearance, tenant relations, directories, and provide required reports.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in any field is required
 </li>
 <li>
 Minimum of 2+ years&rsquo; experience in the Customer Service field.
 </li>
 <li>
 Experience should be within a reputed shopping centre or luxury hotel environment.
 </li>
 <li>
 Experience may be gained within the GCC or internationally.
 </li>
 <li>
 Strong customer-facing experience in a premium service environment is preferred.
 </li>
 <li>
 For internal MAF Candidates, 1+ years&rsquo; work experience in current position
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Customer Service Coordinator - Temporary

Cinqo Trading

Urgent Hiring for Facilities Operations CoordinatorStrong communication skills Ability to multi-task efficientlyManage multiple on-site teams from the backend officeAbility to grasp new software(s) (CMMS/FMS)Schedule and plan work orders effectivelyGCC ExperienceSend Your CV&rsquo;s To jobs20111@gmail.comJob Type: Full-time

Facilities Operations Coordinator

WE ARE HIRING!Cinqo Contracting WLL is looking for talented constructional professionals to join our growing team in Bahrain.Open Positions:MEP CoordinatorProject Engineers (CRPEP) CivilContracts/ QS/Cost ManagerPlanning EngineerCivil ForemenInterested applicants may send their CVs to jobs20111@gmail.comJob Type: Full-time

Constructional Professionals

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