administrative & operations coordinator Jobs in House Jobs In House Counsel Jobs In Istanbul

administrative & operations coordinator

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asst manager group & events

asstmgr-events Jobs in House Jobs In House Counsel Jobs In Istanbul

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customer service coordinator

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digital & media coordinator

events coordinator

Glenair

<div>
 
 Glenair is a multinational company, excellence in the field of interconnection with avionics-aerospace, land and maritime applications. We are looking for an events coordinator for our Istanbul office who can contribute to the growth of the company.
 
 
 
 
 
 
 
 About the role
 
 
 
 
 
 
 
 The Event Coordinator for Turkey, Middle East and Africa is accountable for the supporting and coordinating of key elements of the trade shows and events program. This position requires a detailed, independent thinker who could collaborate with internal and external stakeholders by creating and adhering to project plans and schedules, and managing all event logistics from conception to execution, build consensus, and drive results.
 
 
 
 
 
 This role handles multiple projects simultaneously while maintaining consistent attention to detail and ensuring high quality event execution. Innovative thinking, problem solving, and continuous improvement with an open and collaborative communication style are critical to this role. The ideal candidate will be someone with a track record of running successful events, works well both individually and as part of a team, and is highly motivated and results-driven to meet business needs while keeping customer needs in mind.
 
 
 
 
 
 The Event Coordinator works with the European Events manager, key sales contacts, and other functions to implement and deliver the event plan tactics.
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 <ul>
 <li>
 Execute and project management of all event types (trade shows, symposiums, and account events) Responsibilities include but are not limited to working with show organizers, booking space and services, coordinate booth construction, staffing coordination, hotel bookings, budget management, printing and shipping coordination, various on-site event duties when needed, functional team handshakes and strategizing activities.
 </li>
 <li>
 Provide leadership and demonstrate strong communication skills
 </li>
 <li>
 Working closely with European Events Manager, sales stakeholders, and other Events Coordinators to ensure events objectives are met
 </li>
 <li>
 Serve as trusted advisor on new tactics or on course corrections to be implemented
 </li>
 <li>
 Measure event effectiveness through metrics management and knowledgeable assessment
 </li>
 <li>
 Act as steward to ensure compliance with Glenair&rsquo;s corporate brand throughout events
 </li>
 <li>
 Understand technical possibilities, restrictions, and limitations and how they can be leveraged or avoided to ensure event success.
 </li>
 </ul>
 
 
 
 
 
 
 Profile
 
 
 
 
 
 
 <ul>
 <li>
 Excellent communication skills (in English and local language), including ability to facilitate communication and build consensus among team members
 </li>
 <li>
 Ability to handle multiple and complex projects simultaneously under tight timeframes and changing priorities and conditions
 </li>
 <li>
 Ability to execute and own well thought-out project plans
 </li>
 <li>
 Creative and innovative approach to work with attention to detail
 </li>
 <li>
 Skilled negotiator with proven experience
 </li>
 <li>
 Work confidently on virtual teams and with remote teams
 </li>
 <li>
 Quick leaner to pick up necessary knowledge and understanding of products, programs, and solutions
 </li>
 <li>
 Willing to travel between the Middle East and Africa.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in event marketing.
 </li>
 <li>
 Experience in marketing B2B technology products or services preferred.
 </li>
 <li>
 BA in marketing, communications, business, or similar degree
 </li>
 <li>
 Exceptional track record of developing a project plan and executing to the plan&rsquo;s objectives
 </li>
 <li>
 Positive relationship building with key stakeholders
 </li>
 <li>
 Turkish and English language proficiency (working environment is a must)
 </li>
 <li>
 For male candidates, completion of military service
 </li>
 <li>
 Driver's license
 </li>
 </ul>
 
 
</div>

Events Coordinator

Hilton

<div>Groups, Meetings &amp; Events Sales Coordinator - Hilton Istanbul Bomonti
A Groups, Meetings and Events Sales Coordinator will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business. 
What will I be doing?
As a Groups, Meetings and Events Sales Coordinator, you will fully support the GM&amp;E team by successfully organizing office administration and coordination functions, assisting the GM&amp;E team in achieving their objectives, and working in close coordination with the hotel&rsquo;s operations teams. Specifically, a Groups, Meetings and Events Sales Coordinator will perform the following tasks to the highest standards:<ul><li>
Establish effective liaison and communication process with the key operating departments within the hotel to ensure delivery of customer/client requirements.</li><li>
Support the GM&amp;E sales team with contracting, proposals, reporting, and sales systems.</li><li>
Organize and manage the GM&amp;E administration on daily basis, maintaining a productive and effective support service to the GM&amp;E office.</li><li>
Provide accurate and up to date information and alternatives, responding to requests in a timely manner.</li><li>
Become the point of contact to the GM&amp;E team on the internal and external levels.</li><li>
Updates calender accordign to information about events in town.</li><li>
Develop and maintain working knowledge of Hilton&rsquo;s products and services.</li><li>
Follow up on the GM&amp;E Sales team&rsquo;s activities and ensure it is processed.</li><li>
Follows up the signature process of group contracts.</li><li>
Respond on inquiries during GM&amp;E Sales team absence in an effective and timely manner and to report back to the team such inquiries.</li><li>
Be able to answer to operational team&rsquo;s questions and inquiries regarding any confirmed or tentative business.</li><li>
Checkes and coordinates ISG documents for any outsource build up companies with security department.</li><li>
Publishing BEO&rsquo;s on daily basis.</li><li>
Publishing weekly event information on daily basis.</li><li>
Determines office supply needs and creates P.O&rsquo;s.</li><li>
Assist on other administrative responsibilities when required and directed.</li></ul>
What are we looking for? 
 
A Groups, Meetings and Events Sales Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
University graduate (preferably in Tourism, Hospitality, Business Administration, or related fields)</li><li>
Experience in office management and coordination in a similar position</li><li>
Strong communication and organizational skills</li><li>
Proficient in MS Office programs (Word, Excel, PowerPoint, Outlook)</li><li>
Team player with a solution-oriented approach</li><li>
Detail-oriented and responsible</li><li>
English communication skills (both written and verbal)</li><li>
Time management and prioritization skills</li><li>
Committed to confidentiality and professionalism</li><li>
Knowledge of the hotel property management systems
</li></ul>What's in it for me?<ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance</li><li>
&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members &amp; friends</li><li>
Indoor Parking Privileges
</li><li>Complimentary Dry Cleaning for Business Attire</li><li>
Monthly Transportation Fee</li><li>
Complimentary Shuttle Bus
</li><li>50% discount on personal food &amp; beverage consumption in the sister hotels.
</li><li>Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)</li><li>
14 days paid paternity leave</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose program</li></ul>
Specifically, we look for demonstration of these Hilton Values:<ul><li>
Hospitality - We're passionate about delivering exceptional guest experiences.</li><li>
Integrity - We do the right thing, all the time.</li><li>
Leadership - We're leaders in our industry and in our communities.</li><li>
Teamwork - We're team players in everything we do.</li><li>
Ownership - We're the owners of our actions and decisions.</li><li>
Now - We operate with a sense of urgency and discipline 
 
What will it be like to work for Hilton? 
 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</li></ul></div>

Groups, Meetings & Events Sales Coordinator - Hilton Istanbul Bomonti

Mandarin Oriental Hotel Group

<div>The Hotel

Mandarin Oriental Bosphorus, Istanbul has become Mandarin Oriental Hotel Group's second hotel in Turkey. The hotel is located on the European side of Istanbul, in the luxurious residential district of Kuru&ccedil;eşme, right next to the unique Bosphorus.

Redefining luxury with its sophisticated design and architecture inspired by Istanbul's uniquely beautiful mansions and palaces, our hotel is located on the shores of the Bosphorus with two outdoor pools in the city center with lush and generous gardens, 100 spacious rooms and suites with large living spaces, rich Sunday brunches with Turkish and international cuisine, Novikov Restaurant, the international representative of modern Asian and Italian cuisines; Olea &amp; Bar, offering the most exclusive flavors of Italian cuisine; Hakkasan, world-renowned for its innovative interpretation of China's traditional Cantonese cuisine; and Bosphorus Lounge, home to delicious snacks and tea-time rituals. The Spa at Mandarin Oriental Bosphorus, Istanbul is the city's most comprehensive health, beauty, and wellness center with 3,500 square meters of The Spa at Mandarin Oriental Bosphorus, Istanbul. 

Duties and Responsibilities
<ul>
<li>To Handle all incoming and outgoing correspondence.</li>
<li>To Handle the administrative needs of the Meetings &amp; Events Department.</li>
<li>To Answer telephone calls and handle enquiries professionally.</li>
<li>To maintain the departmental filing system.</li>
<li>To Attend weekly Sales &amp; Marketing meetings if required and prepare minutes.</li>
<li>To respond and coordinate all internal meeting requests.</li>
<li>To ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.</li>
<li>To coordinate pre-conference &amp; post conference meetings.</li>
<li>To attend all business-critical meetings to include BEO, Group Resume etc.</li>
<li>To arrange appointments and meetings for the department.</li>
<li>To handle expense reports.</li>
<li>To prepare, send and follow up all work orders, purchase requisitions and other relevant forms.</li>
<li>To keep mailing list up to date.</li>
<li>To maintain par stock of office supplies.</li>
<li>To keep trace-file up to date.</li>
<li>To be responsible for and accountable for the departmental operating budget.</li>
<li>To liaise with other departments and guests as required.</li>
<li>To perform any other reasonable duties as required by the department head.</li></ul></div>

Sales Coordinator & Executive, Wedding & Social Events

Dream Games

<div>
 
 We are looking for an Event Specialist who will be responsible for supporting the planning, organization, and execution of both internal and external company events. As an Event Specialist, you will work as a member of the People team, collaborating closely with cross-functional teams to align with event needs.
 
 
 
 
 
 At Dream Games, all team members have a genuine chance to contribute to the final product and have an impact on the company. If you want to be a team member of a fast-growing company, you might be the person we are looking for!
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Designing and managing yearly event calendars with accurate scheduling
 </li>
 <li>
 Supporting the planning and execution of our company events
 </li>
 <li>
 Coordinating business trips and organizing off-site meetings
 </li>
 <li>
 Following up on top-tier events such as global conferences and other high-profile gatherings
 </li>
 <li>
 Preparing event recaps and tracking feedback to enhance future events
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 2+ years of event planning experience, especially in People, Human Resources teams
 </li>
 <li>
 Strong communication, organizational, and problem-solving skills
 </li>
 <li>
 Excellent command of English
 </li>
 <li>
 Passion and interest in games
 </li>
 <li>
 Appreciation and understanding of teamwork
 </li>
 </ul>
</div>

Event Specialist, People

CCN Holding

<div>
 
 
 Events &amp; Sales Manager
 
 
 
 
 Location:
 
 Istanbul, Altunizade
 
 
 
 
 
 FAMI is a unique lifestyle platform where
 
 art, design, and gastronomy
 
 converge under one roof. As Istanbul&rsquo;s first premium art &amp; design caf&eacute; concept on the Asian side, FAMI offers immersive dining, curated exhibitions, artist talks, and signature events &ndash; all combined with flawless hospitality inspired by the Butler school of service.
 
 
 We are looking for an
 
 Events &amp; Sales Manager
 
 who will drive our event programs and sales growth, turning FAMI into a cultural and gastronomic destination.
 
 
 
 
 
 
 
 
 
 What You Will Do
 
 
 <ul>
 <li>
 Lead the design and execution of FAMI&rsquo;s annual program: exhibitions, immersive dining nights, workshops, artist talks, corporate launches.
 </li>
 <li>
 Manage
 
 ticketed events
 
 (sales strategy, VIP previews, reservations) and
 
 corporate bookings
 
 (coffee breaks, product launches, full venue rentals).
 </li>
 <li>
 Build
 
 brand partnerships &amp; sponsorships
 
 for product launches, limited editions, and cross-marketing activations.
 </li>
 <li>
 Oversee
 
 retail performance
 
 (coffee, chocolate, design objects, merch) and develop sales strategies.
 </li>
 <li>
 Work closely with PR/Marketing to amplify FAMI&rsquo;s voice through influencers, press, digital content, and streaming activations.
 </li>
 <li>
 Track performance: revenue, costs, OPEX, and EBITDA across all event and sales channels.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 5+ years in
 
 event management, sales, or hospitality/lifestyle brands
 
 (premium segment preferred).
 </li>
 <li>
 Strong
 
 B2B and partnership development skills
 
 (corporate clients, brands, sponsors).
 </li>
 <li>
 Passion for
 
 art, design, and gastronomy
 
 , with cultural network and trend awareness.
 </li>
 <li>
 Excellent communication and negotiation skills in
 
 English
 
 (a second language is a plus).
 </li>
 <li>
 Hands-on, entrepreneurial mindset with flexibility for evenings and weekends.
 </li>
 </ul>
 
 
 
 
 
 Key Metrics
 
 
 <ul>
 <li>
 Ticketed event revenue &amp; attendance
 </li>
 <li>
 Corporate &amp; sponsorship deals closed
 </li>
 <li>
 Retail sales growth
 </li>
 <li>
 Customer satisfaction &amp; media visibility
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Be part of a pioneering art&ndash;design&ndash;gastronomy platform in Istanbul.
 </li>
 <li>
 Work within the
 
 Hilton Curio Collection
 
 and CCN Holding ecosystem.
 </li>
 <li>
 Collaborate with multidisciplinary teams, international artists, and benchmark global partners.
 </li>
 </ul>
 
 
</div>

Events & Sales Manager

Marriott International

<div>Additional Information 
Job Number25199225 
Job CategoryEvent Management 
LocationIstanbul Marriott Hotel Sisli, Abide-i Hurriyet Caddesi No.142 , Sisli, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34381 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; experienced (1 &ndash; 2 years of experience) in the event management or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.</li></ul> 
CORE WORK ACTIVITIES 
Managing Event Logistics and Operations
<ul><li>Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.</li></ul>
<ul><li>Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.</li></ul>
<ul><li>Adheres to all standards, policies, and procedures.</li></ul>
<ul><li>Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.</li></ul>
<ul><li>Manages group room blocks and meeting space for average to large-sized assigned groups.</li></ul>
<ul><li>Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.</li></ul>
<ul><li>Uses his/her judgment to integrate current trends in event management and event design.</li></ul>
<ul><li>Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).</li></ul>
<ul><li>Participates in customer site inspections and assists with the sales process as necessary.</li></ul>
<ul><li>Performs other duties as assigned to meet business needs.</li></ul>
<ul><li>Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner&rsquo;s experience.</li></ul> 
Ensuring and Providing Exceptional Customer Service
<ul><li>Delivers excellent customer service throughout the customer experience and encourages the same from other employees.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Coordinates and communicates event details both verbally and in writing to the customer and property operations.</li></ul>
<ul><li>Makes presence known to customer at all times during this process.</li></ul>
<ul><li>Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.</li></ul>
<ul><li>Follows up with customer post-event.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Uses personal judgment and expertise to enhance the customer experience.</li></ul>
<ul><li>Stays available to solve problems and/or suggest alternatives to previous arrangements.</li></ul>
<ul><li>Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Ensures hourly employees understand expectations and parameters for event activities.</li></ul> 
Leading Event Management Teams
<ul><li>Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.</li></ul>
<ul><li>Leads formal pre-event and post-event meetings for average to large-sized assigned groups.</li></ul>
<ul><li>Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).</li></ul> 
Supporting and Coordinating with the Sales and Marketing Function
<ul><li>Assists in the sales process and revenue forecasting for customer groups.</li></ul>
<ul><li>Up-sells products and services throughout the event process.</li></ul>
<ul><li>Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.</li></ul> 
Conducting Human Resources Activities
<ul><li>Reviews comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul>
<ul><li>Assists in the development and implementation of corrective action plans.</li></ul>
<ul><li>Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.</li></ul>
<ul><li>Works with the property staff and customers to address operational challenges associated with his/her group.</li></ul>
<ul><li>Performs other duties as assigned to meet business needs.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Wedding & Events Sales Manager

INTERNATIONAL ORGANIZATION FOR MIGRATION

<div>Under the direct supervision of the National Programme Coordinator (FAP) and additional supervision of the FAP Deputy Global Programme Coordinator, the successful candidate will be accountable and responsible for supporting the streamlining visa application services for the German family reunification, resettlement, and evacuation caseloads.</div>
 <div><div><ul><li>RESPONSIBILITIES 
Act as the quality control and compliance focal point for the FAP Programme and assist in the day- to-day quality control monitoring of visa applications and supporting the monitoring of the FAP activities. Support the development and implementation of Standard Operating Procedures (SOPs), as needed. 
</li></ul><ul><li>Oversee and undertake compliance activities in operations, including activities related to project monitoring and evaluation, training, project reporting, project support and/or protection, and undertake activities related to the implementation of the Interview Guidelines.
</li></ul></div><ul><li>In close coordination with the National Programme Coordinator (FAP), assist in the design and implementation of assessments, surveys, and other tools and activities pertaining to the Program Integrity Guidelines. Ensure a high quality of data by confirming accurate collection, entering, maintaining, safeguarding, and reporting of data related programme integrity guidelines.
</li><li>Ensure FAP internal software is updated as needed with applicants&rsquo; data, biographical and other sensitive information such as interview dates, interview and fingerprint results, medical data and, and oversee processes such visa exit permits through oversight and quality check (QC) measures.
</li><li>Utilize reports, oversee and conduct regular QC of case files and data in FAP internal software to ensure the accuracy of all case information. Ensure the FAP center compliance with all SOPs and that processing pipelines are as short and efficient as possible, with expedited cases progressing as needed.
</li><li>In close coordination with the National Programme Coordinator (FAP), support monitoring and evaluation activities for the operations, including, if assigned, planning monitoring and evaluation activities, designing monitoring and evaluation mechanisms, such as surveys, interview protocols, administering surveys, interviews and focus groups, analyzing monitoring and evaluation data, and reporting on data to the National Programme Coordinator.
</li><li>In coordination with the National Programme Coordinator (FAP), oversee protection activities related to vulnerable beneficiaries, such as children, the elderly, survivors of gender-based violence (GBV), persons with disabilities, lesbian, gay, bisexual, transgender, and intersex (LGBTI) persons, and other marginalized individuals, including, if assigned, providing training, drafting SOPs, tools and reference materials, monitoring implementation of SOPs and tools, providing regular reports on at-risk cases, liaising with colleagues on relevant issues, and analysing or completing documentation related to Unaccompanied and Separated Children (UASC).
</li></ul><div><ul><li>Ensure that filed questionnaires with visa applications are accurate and in compliance with the requirements set by the donor and report immediately any quality issue to the National Programme Coordinator (FAP).
</li></ul><ul><li>Enhance capacities of Programme Associates (PAs) through providing Ad Hoc trainings to promote knowledge and application of the SOPs.
</li></ul><ul><li>Completion of Applications: Oversee the provision of the correct information and proper completion of application forms and questionnaires, while reviewing applications with supporting and additional documents as required. Oversee the efficient and effective management of applicants&rsquo; case files and medical records, including, if assigned, the creation of new case files, the timely and accurate distribution, return and re-filing of case files, that the file tracking system is used to keep comprehensive track of files, and that files are scanned and transformed into submission packets to the Embassy as needed.
</li></ul><ul><li><div>Oversee the organization and/or scheduling of appointments, including, as assigned, the creation of ad hoc reports, the creation and updating of schedules, the issuance of notifications and the confirmation of appointments, interpretation services and/or the completion of logistical duties related to circuit rides. Liaise with all units being serviced by scheduling team members to ensure open communication and satisfaction with scheduling activities.
</div></li></ul><ul><li>Assist with the report preparation and data-management of the FAP Programme by preparing statistical and thematic reports whenever required, and report to FAP management of any problems or issues arising immediately and regularly make suggestions on how to improve efficiency and service.
</li></ul><ul><li>Maintain and ensure the confidentiality and integrity of all FAP-related matters and of all beneficiaries, by implementing quality control and compliance procedures in accordance with guidelines and instructions of the donor and standards of conduct and data protection rules. Alert management of any non-compliance to SOPs or codes of conduct by staff members. Also, take active steps to mitigate fraud and malfeasance, and to monitor the integrity of records containing individual data.
</li></ul><ul><li>In coordination with the National Programme Coordinator, liaise with other Teams and Units in IOM and with external partners such as UN agencies, or with the partner German Embassy/Consulate for the referral and case management of vulnerable applicants properly in need of special services and/or speed-up appointments. Prepare unit statistics and report regularly to the National Programme Coordinator or management on relevant activities, problems, and solutions related to the reporting workflow pipeline.
</li></ul><ul><li>Train Programme Associate members as needed to apply the SOPs and the guidelines, efficiently and effectively manage refugee case, conduct full family reunification interviews, organize and schedule refugee appointments, update FAP internal software, conduct quality assurance of files and case date. Oversee case management teams and activities.
</li></ul><ul><li>Ensure capacity building and technical support to other FAP Country Offices by providing trainings to new PAs and supporting in the reviewing and validation of interview reports.
</li></ul><ul><li>In the absence of National Programme Coordinator, act as an OiC to monitor and perform daily tasks, evaluate PAs, and perform other duties.
</li></ul><ul><li>Undertake duty travel as needed to support other FAP Country Offices for meetings and for trainings and perform any other duties as may be assigned.
</li></ul><ul><li>Perform other duties as may be assigned.</li></ul></div></div>
 <div>QUALIFICATIONS 
University degree or equivalent in Business Management, Client Services, Social Science, Engineering Science or related discipline with four years of related; or, 
High School diploma with six years of relevant experience.
Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint and Publisher.
Previous work experience in international organizations and service industry companies would be an advantage.
Strong interpersonal &amp; intercultural skills with an attention to detail.
Languages : For all applicants, fluency in English and Arabic is required (oral and written). Working knowledge of Turkish, or German is desirable.</div>

Senior Programme Associate (Quality Control)

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