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executive retail store

Ooredoo Group of Companies

<div>The Company 
Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role<ul><li> 
Attend to customers at the Retail Store by handling enquiries, providing information on, and selling Ooredoo Telecom products and services.</li></ul>
Key Accountabilities &amp; Activities<ul><li> 
Provides information on Ooredoo Kuwait products and services and refers queries which are beyond knowledge or technical expertise to Help Desk.</li><li>
Sell Ooredoo Kuwait products and services as per Ooredoo Policies and take the opportunity to up-sell, where possible to meet sales targets and objectives.</li><li>
Seek the opportunity to up-sell and cross -sell, where possible to meet Ooredoo Kuwait objectives that serve targeted segments</li><li>
Promote and sell other products within Ooredoo Kuwait product portfolio that enriching consumer and corporate customers value (Telecom. services &amp; devices)</li><li>
Promote and sell products related to sister companies (owned by Ooredoo) and maintain fulfilment of customer needs from Fixed and Mobile services</li><li>
Apply the needed validation that maintain quality customers acquired</li><li>
Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.</li><li>
Attend all required training courses and maintains up to date knowledge of products, services, systems and work processes necessary to do the job.</li><li>
Treat retention as important as acquisition for walk in customers</li><li>
Apply saver programs to retain Customers as per Retention process, offers and promotions</li><li>
Understand customer trends and needs and treat existing customers case by case to offer different retention offers according to needs</li><li>
Upsell different Ooredoo products to retain existing customers on higher values</li><li>
Act as a focal point between customer and different support departments to solve customers' issues on the spot.</li><li>
Follow up with other departments on solving customers issues that requires other departments involvements and provide proper feedback for repeated visits</li><li>
Answer customer queries and resolve problems in a professional, courteous manner.</li><li>
Provide subscriber feedback information on issues and concerns about procedures and products to improve customer service.</li><li>
Dispute of owner ship handling</li><li>
SAF request from CCQC and follow ups</li><li>
Collection (cancellation against death)</li><li>
Arrange debt (installing the debt)</li><li>
Content Provider - VAS Activation complaint</li><li>
 Nojoom Reward program complaint</li><li>
 Ooredoo PASSPORT</li><li>
 Ooredoo promotion complaints</li><li>
 Usage related complaints - Local &amp; Roaming (e.g. extra minutes)</li><li>
Proceeds all kind of service transactions as per customer requirements include cash collections</li><li>
Assist customers in Redeeming Ooredoo Rewards Programs as per the process.</li><li>
Provide the priority services to Nukhba and high value customer as per Ooredoo segmentation.</li><li>
Accept B2B Companies &amp; payment responsible customer Payments</li><li>
Follows procedure to activate lines, services and Ported In customers in which ensures minimal delays in order to meet subscriber expectations &amp; follow sales validation process (KYC)</li><li>
Ensure that all associated paperwork such as contracts, transactions, and correspondence is accurate when servicing customers and scan documents as per the process.</li><li>
Ensure the best in class service are provided according to CSAT, Mystery shopper and VOCE criteria</li><li>
Representing Ooredoo image as a focal point with customers in terms of treatment, offer all needed information related to subscription and answer inquiries in proper and professional way</li><li>
Participate in regular team meetings and Daily briefings to gain a broader awareness of Retail Store activities and to contribute to group discussions, offering a fresh look to identify opportunities for improvement.</li><li>
Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.</li><li>
Play the role of greater when its directed by direct supervisor</li><li>
Up-sell and promote company digital platforms and direct customers to process their basic services through it</li></ul>
Qualification<ul><li> 
Diploma in business or a related discipline.</li></ul></div>

Executive, Retail Store

Majid Al Futtaim

<div>
 
 
 JOB TITLE
 
 
 
 Store Manager | MAF Retail | Hypermarket Kuwait
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 Store Manager is responsible for ensuring flawless execution of the assigned tasks within the store, as well as driving the retail operations to maximize sales, profitability, stock management. Responsible for delivering best in class customer experience (NPS) and business growth. Store Manager also drives people development by securing second line leaders to manage the retail operations, engage (OHI) and retain the workforce within the store.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Resource availability to serve the customers and to match the customer flow in the store
 </li>
 <li>
 Train, develop teams to meet the customer requirements
 </li>
 <li>
 Meet, interact with customer to know their preferences to enhance their experience (NPS).
 </li>
 <li>
 Focus groups to enhance customer experience.
 </li>
 <li>
 Flawless execution of services (Marketing, Human capital, Digital etc.,) needs in the store.
 </li>
 <li>
 Stock, Shrinkage and Waste management (Business cycle).
 </li>
 <li>
 Implement promotion on DAY ONE &ndash; no out of stock during promotion.
 </li>
 <li>
 Overall store maintenance (progressive maintenance and proper asset management).
 </li>
 <li>
 Order fulfillment and management - parameters on orders should be done correctly in the system, check in-complete orders online, on-time delivery.
 </li>
 </ul>
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Administration.
 </li>
 <li>
 Master&rsquo;s Degree in in Business Administration is preferred.
 </li>
 <li>
 3+ years in hypermarket experience.
 </li>
 <li>
 Excellent interpersonal and communication skills.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Store Manager - Kuwait

New Market Company

Overview We are seeking a motivated and enthusiastic Sales Associate to join our team. The ideal candidate will have a passion for customer service and a strong ability to engage with customers in a retail environment. As a Sales Associate, you will play a crucial role in enhancing the shopping experience, driving sales, and ensuring customer satisfaction in our grocery store setting.Duties<ul><li>Provide exceptional customer service by greeting customers, answering questions, and assisting with product selections.</li><li>Operate cash registers and point-of-sale (POS) systems efficiently, ensuring accurate cash handling and transaction processing.</li><li>Supervise and train new team members on store policies, procedures, and best practices for customer engagement.</li><li>Conduct product demonstrations to promote new items and encourage sales.</li><li>Maintain a clean and organized sales floor, ensuring products are well-stocked and displayed attractively.</li><li>Utilize basic math skills to handle cash transactions and perform retail math calculations as needed.</li><li>Collaborate with team members to meet sales goals and enhance overall store performance.</li></ul>Experience<ul><li>Previous experience in a retail environment is preferred, particularly in grocery stores or similar settings.</li><li>Strong customer service skills with the ability to communicate effectively with diverse customers.</li><li>Familiarity with cash handling procedures and experience operating cash registers or POS systems.</li><li>Basic math skills are essential for processing transactions accurately.</li><li>Experience in supervising team members is a plus but not required.</li><li>A proactive attitude towards learning about products and sales techniques will be advantageous.</li></ul>Join our team as a Sales Associate where you can grow your skills in a dynamic retail environment while providing outstanding service to our valued customers!Job Type: Full-time

Sales Associate

Altitude Fashion

Job Title: Store Manager &ndash; &#1605;&#1583;&#1610;&#1585; &#1605;&#1581;&#1604;Job Description &ndash; &#1608;&#1589;&#1601; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;We are looking for a highly motivated and experienced Store Manager to join our team. The ideal candidate will be responsible for overseeing daily store operations, ensuring exceptional customer service, leading the sales team, and achieving store targets.The Store Manager will also be responsible for maintaining high standards of visual merchandising, staff performance, and overall store profitability.&#11835;Key Responsibilities &ndash; &#1575;&#1604;&#1605;&#1587;&#1572;&#1608;&#1604;&#1610;&#1575;&#1578; &#1575;&#1604;&#1585;&#1574;&#1610;&#1587;&#1610;&#1577;<ul><li>Oversee daily store operations and ensure a smooth workflow.</li></ul><ul><li>Lead, train, and motivate the sales team to achieve monthly targets.</li></ul><ul><li>Ensure excellent customer service and handle customer inquiries and complaints professionally.</li></ul><ul><li>Monitor inventory levels and coordinate with the warehouse for stock replenishment.</li></ul><ul><li>Maintain store cleanliness, organization, and visual merchandising standards.</li></ul><ul><li>Prepare daily/weekly sales reports and share them with management.</li></ul><ul><li>Manage staff schedules, attendance, and performance evaluations.</li></ul><ul><li>Ensure compliance with company policies and operational procedures.</li></ul>&#11835;Requirements &ndash; &#1575;&#1604;&#1605;&#1578;&#1591;&#1604;&#1576;&#1575;&#1578;<ul><li>Minimum 2&ndash;3 years of experience in retail (preferred in fashion, shoes, or accessories).</li></ul><ul><li>Strong leadership and team-management skills.</li></ul><ul><li>Excellent communication and problem-solving abilities.</li></ul><ul><li>Ability to work under pressure and achieve sales targets.</li></ul><ul><li>Good knowledge of POS systems and basic computer skills.</li></ul><ul><li>High level of responsibility, professionalism, and customer-focused attitude.</li></ul><ul><li>Fluency in English (Arabic is a plus).</li></ul><ul><li>Only those who entered Kuwait</li></ul>&bull;Article 18 residence permit is transferable&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;, &#1583;&#1575;&#1574;&#1605;&#1575;&#1604;&#1602;&#1583;&#1585;&#1577; &#1593;&#1604;&#1609; &#1575;&#1604;&#1578;&#1606;&#1602;&#1604;/&#1575;&#1604;&#1575;&#1606;&#1578;&#1602;&#1575;&#1604;:<ul><li>Kuwait City: &#1575;&#1604;&#1578;&#1606;&#1602;&#1604; &#1576;&#1588;&#1603;&#1604; &#1605;&#1608;&#1579;&#1608;&#1602; &#1571;&#1608; &#1575;&#1604;&#1578;&#1582;&#1591;&#1610;&#1591; &#1604;&#1604;&#1575;&#1606;&#1578;&#1602;&#1575;&#1604; &#1602;&#1576;&#1604; &#1575;&#1604;&#1576;&#1583;&#1569; &#1601;&#1610; &#1575;&#1604;&#1593;&#1605;&#1604; (&#1605;&#1591;&#1604;&#1608;&#1576;)</li></ul>

shop supervisors

Zegna

<div>
 JOB CONTENT
 
 
 To deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.
 
 
 
 Key Responsibilities
 
 
 
 
 FUNCTIONAL RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Welcome and greet every customer in a warm and friendly manner &amp; demonstrate excellent customer service at all times.
 </li>
 <li>
 Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
 </li>
 <li>
 Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
 </li>
 <li>
 Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
 </li>
 <li>
 Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
 </li>
 <li>
 Maintain personal grooming standards as advised by the Store Manager.
 </li>
 <li>
 Maintain clean and organized display, fitting rooms and stock areas.
 </li>
 <li>
 Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
 </li>
 <li>
 Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
 </li>
 <li>
 Recruit customers for the database, accurately entering their details on the system.
 </li>
 <li>
 Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.
 
 
 </li>
 </ul>
 
 Education, Experience, Functional Skills And Knowledge
 
 
 
 
 Education/ Qualification
 
 
 
 <ul>
 <li>
 High school qualification
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 4 to 6 years retail sales or customer service experience.
 
 
 </li>
 </ul>
 
 Functional Skills &amp; Specific Knowledge
 
 
 
 <ul>
 <li>
 Good communication and interpersonal skills
 </li>
 <li>
 Pleasant personality and good grooming
 </li>
 <li>
 Passion for retail industry
 
 
 </li>
 </ul>
 COMPETENCIES
 
 
 <ul>
 <li>
 Achievement Drive
 </li>
 <li>
 Building Relationships
 </li>
 <li>
 Empathy
 </li>
 <li>
 Influencing
 </li>
 <li>
 Serving Customers
 </li>
 <li>
 Team Working
 </li>
 <li>
 Conceptual Thinking
 </li>
 </ul>
</div>

Senior Style Advisor - The Avenues Mall

Trafalgar Luxury Group

<div>
 
 As a Client Advisor, you will be an integral part of our retail team, providing exceptional customer service and contributing to the overall success of our store. Your main objective will be to assist customers, drive sales, and maintain a positive shopping experience for all patrons.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Offering product information and guidance to the Customers in the stores.
 </li>
 <li>
 Understand customer needs and preferences to effectively recommend products or services that meet their requirements.
 </li>
 <li>
 Demonstrate in-depth knowledge of the products or services offered, including features, benefits, and usage.
 </li>
 <li>
 Build customer Data base and follow-up with the VIP customers.
 </li>
 <li>
 Maintain a clean and organized store environment, including restocking shelves and arranging merchandise displays.
 </li>
 <li>
 Process transactions accurately using the point-of-sale (POS) system, handling cash, credit cards, and other payment methods.
 </li>
 <li>
 Address customer inquiries, concerns, and complaints in a professional and timely manner, seeking assistance from management when necessary.
 </li>
 <li>
 Collaborate with team members to achieve sales targets and contribute to the overall success of the store.
 </li>
 <li>
 Stay updated on current promotions, sales campaigns, and product launches to effectively communicate this information to customers.
 </li>
 <li>
 Participate in ongoing training and development programs to enhance product knowledge and sales skills.
 </li>
 <li>
 Managing after sales service
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Requirements
 
 
 <ul>
 <li>
 Excellent communication skills in Arabic and English.
 </li>
 <li>
 Previous experience in luxury retail sales (preferably in luxury watches and Jewelry) with a focus on VIP customer handling and customer service.
 </li>
 <li>
 Strong interpersonal skills with a customer-centric mindset.
 </li>
 <li>
 Ability to multitask and perform efficiently in a fast-paced environment.
 </li>
 <li>
 Proficiency in basic math and experience using a point-of-sale (POS) system.
 </li>
 <li>
 Flexibility to work varied schedules, including evenings, weekends, and holidays.
 </li>
 <li>
 Positive attitude, self-motivated, and a team player.
 </li>
 <li>
 High school diploma or equivalent required; additional education or certifications are a plus.
 </li>
 </ul>
 
 
</div>

Client Advisor (Watches & Jewelry)

Al Tayer Insignia

<div>
 
 
 At Al Tayer Insignia, your career is more than a job &mdash; it&rsquo;s a journey into the heart of luxury retail. For over 40 years, we&rsquo;ve partnered with the world&rsquo;s most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a truly seamless omnichannel presence, we bring style, innovation, and heritage together. Here, you&rsquo;ll join a diverse, customer obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow. Join us on our journey, reimagining fashion and redefining the meaning of luxury in the region.
 
 
 &bull; To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target
 
 Functional Roles and Responsibilities
 
 &bull; Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor
 
 &bull; Analyse sales data to maximize sales on day to day basis
 
 &bull; Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager
 
 &bull; Ensure that the standards of grooming, presentation and professional conduct are set and maintained
 
 &bull; Motivate team members to achieve shared goals and acknowledge team and individual successes
 
 &bull; Ensure all new starters are inducted into the department team
 
 &bull; Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
 
 &bull; Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action
 
 &bull; Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand
 
 &bull; Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas
 
 &bull; Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc,
</div>

Supervisor - Gymshark

Explore 82+ Executive retail store in Kuwait City Kuwait this December. Find roles across top companies and apply now to boost your career.