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expert platform delivery digital solutions

PMCL-JAZZ (Formerly known as Mobilink)

<div>Grade Level: L3
Location: Islamabad
Last date to apply:11th December 2025
What is Expert Platform &amp; Delivery-Digital Solutions?
The Expert Platform &amp; Delivery - Digital Solutions will be responsible for managing the platform and ensuring successful delivery of digital solutions, with a strong focus on client-side interactions. The role involves closely working with internal/external stakeholders to drive platform innovation, modernization, and routine management while handling client-side queries related to tool usage, platform functionality, and delivery requirements. The ideal candidate will serve as the primary point of contact for addressing client needs, ensuring smooth operations, and facilitating seamless delivery of digital solutions that meet client expectations.
Additionally, the candidate will play a key role in supporting the development, maintenance, and optimization of in-house managed systems/products, as well as business intelligence tools and analytics platforms, specifically ensuring that the client&rsquo;s requirements are met with efficiency. The position will also contribute to backend operations, assisting with process digitalization, automation, and data management, all to enhance the client experience and streamline delivery processes.
The candidate shall be able to deploy, configure, and manage our Tableau Server environment and support the broader backend infrastructure for data analytics. The ideal candidate will be responsible for ensuring the reliability, scalability, and performance of our analytics platform, enabling data teams and business users to access insights seamlessly.
What does Expert Platform &amp; Delivery-Digital Solutions?
BI &amp; Data Management &amp; Backend Operations: 
<ul>
<li>
Assist in the development and maintenance of BI solutions, ensuring they are tailored to client-specific needs.</li>
<li>Ensure data integrity, accuracy, and consistency across BI platforms.</li>
<li>Support in data extraction, transformation, and loading (ETL) processes to ensure smooth client-side integration.</li>
<li>Work with business teams to understand client requirements, delivering insights and solutions that drive value.</li>
</ul>
Automation &amp; Digitalization:<ul>
<li>
Support automation initiatives to enhance internal management workflows.</li>
<li>Assist in the development of automated reporting and dashboard solutions.</li>
<li>Work with scripting tools such as Python, SQL, and RPA technologies to automate tasks client-facing tasks.</li>
<li>Contribute to process digitalization efforts by identifying and implementing efficiency-improving technologies.</li>
<li>Backend Operations &amp; Support:</li>
<li>Provide support in managing backend operations of all the inhouse and partner platforms.</li>
<li>Monitor system performance and troubleshoot issues related to data pipelines and automation processes to ensure clients experience seamless operation.</li>
<li>Assist in data governance and compliance efforts to ensure adherence to internal and external policies.</li>
</ul>
Collaboration &amp; Learning: 
<ul>
<li>
Work closely with senior team members to understand and implement best practices in client-side delivery and support.</li>
<li>Collaborate with IT, data teams, and business units to enhance data-driven decision-making.</li>
<li>Stay informed about emerging industry trends, bringing innovative solutions to client-side systems and ensuring clients benefit from the latest technologies.</li>
</ul>
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees
Requirements
What are we looking for and what does it require to be an Expert Platform Delivery
Qualifications &amp; Skills:<ul>
<li>
Bachelor&rsquo;s degree in Computer Science, Data Science, Information Technology, Business Analytics, or a related field.</li>
<li>Basic experience with Tableau, SQL, Python, and other automation tools.</li>
<li>Proven experience administering Tableau Server in an enterprise environment.</li>
<li>Strong understanding of enterprise data infrastructure, networking, and security principles.</li>
<li>Experience with Windows or Linux server environments, scripting (PowerShell, Bash), and automation tools.</li>
<li>Experience in role-based access control (RBAC), server management, and logging tools.</li>
<li>Good understanding of data warehouse concepts and common ETL tools.</li>
<li>Candidate should have expertise in manual and automated testing, test planning, API, performance, and security testing.</li>
<li>Proficiency in tools like Selenium, JMeter, Jira, and experience with Agile, CI/CD, and cross-platform testing will be preferred.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Knowledge of automation technologies such as RPA and workflow automation tools.</li>
<li>Ability to work in a collaborative, team-oriented environment.</li>
<li>Good communication and stakeholder management skills. 
 
Preferred Experience: 
</li><li>Experience with cloud-based BI solutions (AWS, Azure, Google Cloud).</li>
<li>Exposure to AI/ML-driven automation technologies.</li>
<li>Experience in an agile business environment.</li>
</ul>
Benefits
Why Join Jazz?
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.</div>

Expert Platform & Delivery - Digital Solutions

Jazz

<div>
 
 
 Grade Level: L3
 
 
 
 
 Location: Islamabad
 
 
 
 
 Last date to apply:5th December 2025
 
 
 
 
 
 What is Expert Platform &amp; Delivery-Digital Solutions?
 
 
 
 The Expert Platform &amp; Delivery - Digital Solutions will be responsible for managing the platform and ensuring successful delivery of digital solutions, with a strong focus on client-side interactions. The role involves closely working with internal/external stakeholders to drive platform innovation, modernization, and routine management while handling client-side queries related to tool usage, platform functionality, and delivery requirements. The ideal candidate will serve as the primary point of contact for addressing client needs, ensuring smooth operations, and facilitating seamless delivery of digital solutions that meet client expectations.
 
 
 Additionally, the candidate will play a key role in supporting the development, maintenance, and optimization of in-house managed systems/products, as well as business intelligence tools and analytics platforms, specifically ensuring that the client's requirements are met with efficiency. The position will also contribute to backend operations, assisting with process digitalization, automation, and data management, all to enhance the client experience and streamline delivery processes.
 
 
 
 The candidate shall be able to deploy, configure, and manage our Tableau Server environment and support the broader backend infrastructure for data analytics. The ideal candidate will be responsible for ensuring the reliability, scalability, and performance of our analytics platform, enabling data teams and business users to access insights seamlessly.
 
 
 
 
 What does Expert Platform &amp; Delivery-Digital Solutions?
 
 
 
 
 BI &amp; Data Management &amp; Backend Operations:
 
 
 
 <ul>
 <li>
 Assist in the development and maintenance of BI solutions, ensuring they are tailored to client-specific needs.
 </li>
 <li>
 Ensure data integrity, accuracy, and consistency across BI platforms.
 </li>
 <li>
 Support in data extraction, transformation, and loading (ETL) processes to ensure smooth client-side integration.
 </li>
 <li>
 Work with business teams to understand client requirements, delivering insights and solutions that drive value.
 
 </li>
 </ul>
 
 
 Automation &amp; Digitalization:
 
 
 <ul>
 <li>
 Support automation initiatives to enhance internal management workflows.
 </li>
 <li>
 Assist in the development of automated reporting and dashboard solutions.
 </li>
 <li>
 Work with scripting tools such as Python, SQL, and RPA technologies to automate tasks client-facing tasks.
 </li>
 <li>
 Contribute to process digitalization efforts by identifying and implementing efficiency-improving technologies.
 </li>
 <li>
 Backend Operations &amp; Support:
 </li>
 <li>
 Provide support in managing backend operations of all the inhouse and partner platforms.
 </li>
 <li>
 Monitor system performance and troubleshoot issues related to data pipelines and automation processes to ensure clients experience seamless operation.
 </li>
 <li>
 Assist in data governance and compliance efforts to ensure adherence to internal and external policies.
 
 </li>
 </ul>
 
 
 Collaboration &amp; Learning:
 
 
 
 <ul>
 <li>
 Work closely with senior team members to understand and implement best practices in client-side delivery and support.
 </li>
 <li>
 Collaborate with IT, data teams, and business units to enhance data-driven decision-making.
 </li>
 <li>
 Stay informed about emerging industry trends, bringing innovative solutions to client-side systems and ensuring clients benefit from the latest technologies.
 
 </li>
 </ul>
 
 
 Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 What are we looking for and what does it require to
 
 be an
 
 Expert Platform Delivery
 
 
 
 
 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Data Science, Information Technology, Business Analytics, or a related field.
 </li>
 <li>
 Basic experience with Tableau, SQL, Python, and other automation tools.
 </li>
 <li>
 Proven experience administering Tableau Server in an enterprise environment.
 </li>
 <li>
 Strong understanding of enterprise data infrastructure, networking, and security principles.
 </li>
 <li>
 Experience with Windows or Linux server environments, scripting (PowerShell, Bash), and automation tools.
 </li>
 <li>
 Experience in role-based access control (RBAC), server management, and logging tools.
 </li>
 <li>
 Good understanding of data warehouse concepts and common ETL tools.
 </li>
 <li>
 Candidate should have expertise in manual and automated testing, test planning, API, performance, and security testing.
 </li>
 <li>
 Proficiency in tools like Selenium, JMeter, Jira, and experience with Agile, CI/CD, and cross-platform testing will be preferred.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Knowledge of automation technologies such as RPA and workflow automation tools.
 </li>
 <li>
 Ability to work in a collaborative, team-oriented environment.
 </li>
 <li>
 Good communication and stakeholder management skills.
 
 
 
 Preferred Experience:
 
 
 </li>
 <li>
 Experience with cloud-based BI solutions (AWS, Azure, Google Cloud).
 </li>
 <li>
 Exposure to AI/ML-driven automation technologies.
 </li>
 <li>
 Experience in an agile business environment.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join Jazz?
 
 
 
 As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
 
 
 Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
 
 
 As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
 
</div>

10Pearls

<div>
 
 About 10Pearls
 
 
 
 10Pearls is an end-to-end digital technology services partner helping businesses utilize technology as a competitive advantage. We help our customers digitalize their existing business, build innovative new products, and augment their existing teams with high-performance team members.
 
 
 Our broad expertise in product management, user experience/design, cloud architecture, software development, data insights and intelligence, cyber security, emerging tech, and quality assurance ensures that we are delivering solutions that address business needs.
 
 
 10Pearls is proud to have diverse clientele, including large enterprises, SMBs, and high-growth startups. We work with clients across industries including healthcare/life sciences, education, energy, communications/media, financial services, and hi-tech. Our many long-term, successful partnerships are built upon trust, integrity, and successful delivery and execution.
 
 
 
 Role Overview
 
 
 
 We are looking for a highly experienced Principal Software Consultant &ndash; MuleSoft who will lead the design, development, and delivery of complex integration solutions for enterprise clients. The ideal candidate will have 6+ years of overall technical experience with deep expertise in MuleSoft Anypoint Platform, API-led connectivity, system integration patterns, and enterprise architecture. This role requires strong technical leadership, stakeholder engagement, and the ability to guide customers through end-to-end integration strategies.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Advanced knowledge of configuration/customization of the platform
 </li>
 <li>
 Ability to propose and devise solutions with little to no code
 </li>
 <li>
 Assisting the Architect and coordinating technical aspect of software development activities
 
 
 </li>
 </ul>
 including design, architecture, development and implementation of applications.
 
 
 <ul>
 <li>
 Identify and implement opportunities for development process improvement like evaluating
 
 
 </li>
 </ul>
 and adopting new technologies and platforms, best practices and patterns, creating reusable
 
 
 components &amp; frameworks, etc.
 
 
 <ul>
 <li>
 Provide strategic platform consulting, shaping long-term infrastructure plans that align with
 
 
 </li>
 </ul>
 clients&rsquo; business objectives.
 
 
 <ul>
 <li>
 Act as focal point of contact for technical issues for specific work streams across multiple
 
 
 </li>
 </ul>
 projects.
 
 
 <ul>
 <li>
 Ensure project delivery on time along with adherence to code and quality standards
 </li>
 <li>
 Update job knowledge by studying state-of-the-art development tools, programming
 
 
 </li>
 </ul>
 techniques and computing equipment; participating in educational opportunities; reading
 
 
 professional publications; maintaining personal networks; participating in professional
 
 
 organizations.
 
 
 <ul>
 <li>
 Knowledge of platform marketplace products, their development lifecycle and best practices
 </li>
 <li>
 Lead platform transformation initiatives, ensuring scalability and security for enterprise clients
 </li>
 <li>
 Act as a trusted advisor to executives, influencing infrastructure strategies at a strategic level
 </li>
 <li>
 Awareness of all available editions of the platform and their pricing model
 </li>
 <li>
 Leverage AI features of the platform to improve productivity of developers and users
 </li>
 <li>
 Awareness on various backup strategies to mitigate risk
 </li>
 <li>
 Leverage version control and CI/CD features to ensure smooth deployments
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Education: Bachelor's or master's in computer science, Engineering, or related field.
 </li>
 <li>
 Experience: 6-8+ years in software engineering or integration, with at least 3-4 years specifically in MuleSoft.
 </li>
 <li>
 Proficient in MuleSoft Anypoint Studio and Anypoint Platform.
 </li>
 <li>
 Strong knowledge of API design, RAML/OAS, and API lifecycle management.
 </li>
 <li>
 Expertise in integration patterns, microservices architecture, and data transformation using DataWeave.
 </li>
 <li>
 Proficient in error handling and logging frameworks.
 </li>
 <li>
 Experience with installing, configuring, and managing Anypoint Platform PCE, including understanding its components like Access Management, API Manager, and Runtime Manager.
 </li>
 <li>
 Familiarity with Kubernetes, especially in the context of Red Hat OpenShift, Amazon EKS Anywhere, and Rancher Kubernetes Engine (RKE2).
 </li>
 <li>
 Understanding of Kubernetes cluster requirements and configurations, including worker node setups, load balancer configurations, and storage requirements.
 </li>
 <li>
 Proficient in using MuleSoft Object Store for data storage and state management across Mule applications.
 </li>
 <li>
 Experience with Object Store v2, including configuration and management for CloudHub applications.
 </li>
 <li>
 Understanding the best practices for data persistence, retrieval, and management using Object Store, ensuring efficient data handling and performance.
 </li>
 <li>
 Familiarity with security practices related to Object Store, including encryption and access control to safeguard sensitive data.
 </li>
 <li>
 Experience in troubleshooting and optimizing Object Store usage to enhance application performance and reliability.
 </li>
 <li>
 Hands-on experience with cloud environments such as AWS, Azure, or GCP, and hybrid integration solutions.
 
 
 </li>
 </ul>
 Powered by JazzHR
 
 
 Z5S9NJ9h8p
</div>

Principal/Staff Platform Consultant - MuleSoft - Afternoon Shift

<div>Grade Level: L2
Location: Islamabad
What is Expert IT Enterprise Systems?
This position will deliver a roadmap, delivery strategies, support, implementation, and design services for e-mail services (on-prem and cloud), Microsoft Active Directory and Windows-based systems across the enterprise (multi-domain environment), including directory and integration with identity management solutions. This role will also be responsible for compliance to Service Level Agreements and execution of daily routines.
What Expert IT Enterprise Systems does?
Overseeing the day-to-day operations, planning, upgradation, implementation and support services of Microsoft Active Directory, DHCP, DNS and Exchange servers to ensure seamless business operations. In addition, person is responsible for managing Office365 cloud operations, active directory synchronization, email service &amp; enterprise mobility suite.<ul><li>
In depth understanding of Office365 subscription and Microsoft Licensing Program.</li><li>
Managing Microsoft Infrastructure i.e. Microsoft Active Directory, DNS, DHCP Services.</li><li>
Email account management hosted on-prem &amp; Office365 mailboxes, SharePoint &amp; Instant Messaging.</li><li>
Ensure timely Patch Management of servers and laptops as per Information Security Governance guideline.</li><li>
Deliver on operational goals as per the departmental strategy and targets.</li><li>
Deliver on agreed SLAs &amp; KPIs with stakeholders.</li><li>
Identify and implement process improvement initiative including standardization of process along with process owners, service delivery managers and operation managers.</li><li>
Day-to-day work on Office365 products and services including the EMS, Intune, Cloud App Security, Power Platform and PowerShell scripting.</li><li>
Ensure smooth operational activities for Exchange, SharePoint, OneDrive and Teams.</li><li>
Active monitoring of MS alerts and taking necessary actions.</li><li>
Knowledge of Cloud service hosting, Amazon and Azure will be preferred.</li><li>
Responsible for managing existing Domain registration and their timely renewal.</li><li>
Experience of handling Enterprise Mobility operations (work from anywhere, any device any time).</li><li>
Develop understanding of IT Helpdesk processes and tools.</li><li>
Meet relevant internal and external stakeholders e.g., suppliers, principles, BSS-IT, IP Network, IT ServiceDesk, Information Security operations and Governance teams.</li><li>
End user data protection, data leakage protection, enterprise mobility, Advance Anti Malware Protection etc.</li></ul>
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
Requirements<ul><li>
BE (Computer Science, EE, Computer Engineering), 5 &ndash; 10 Years of Relevant Experience.</li><li>
Office365 admin certification.</li><li>
Have sound knowledge of end user computing and networking, MS Windows Server, Active Directory, LDAP, Exchange Server, DNS, DHCP.</li><li>
Preferably have good understanding of MS Office365, MS Licensing, and collaboration tools.</li><li>
Problem Solver and a good team player.</li><li>
Ability to work under pressure, Conflict management.</li></ul>
Benefits
Why Join Jazz?
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.</div>

Expert IT Enterprise Systems (Proactive Pipeline)

Circles

<div>
 
 
 About Us
 
 
 
 Founded in 2014,&nbsp;Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 &nbsp;
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 &nbsp;
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 &nbsp;
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 </li>
 </ul>
 
 &nbsp;
 
 
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 About the Role
 
 
 
 &nbsp;
 
 
 We are seeking a results-driven, customer-obsessed leader to build and scale the Customer Service &amp; Operations function for a newly launching digital telco brand in the MENA region. This is a foundational leadership role responsible for delivering exceptional customer experiences, driving operational rigor, and embedding customer-centricity into every part of the business.
 
 
 The ideal candidate brings deep experience in CX strategy, digital operations, and service design, with a proven track record of leading high-performing teams in fast-paced digital consumer or B2C telco environments.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 What you will be doing
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 
 Lead end-to-end Customer Operations:
 
 
 Oversee the full customer lifecycle, from onboarding to issue resolution, ensuring every customer touchpoint is optimized for speed, simplicity, and satisfaction.
 </li>
 <li>
 
 
 Design and scale service models:
 
 
 Design scalable, digital-first service operations leveraging chatbots, AI-assisted support tools, self-service journeys, and CRM platforms to reduce customer friction and increase resolution rates.
 </li>
 <li>
 
 
 Deliver on key customer metrics:
 
 
 Drive measurable improvements in CSAT, NPS, TAT, first-contact resolution and other customer metrics, ensuring alignment with business KPIs / OKRs
 </li>
 <li>
 
 
 Operational transformation:
 
 
 Collaborate with the Circles Digital Advisory &amp; Support Services (&ldquo;DASS&rdquo;) Customer Services &amp; Operations teams to design and implement policies, processes and controls that improve service delivery, while management vendor performance, SLAs and compliance standards; as well as delivering on key CX transformation initiatives
 </li>
 <li>
 
 
 Cross-functional collaboration:
 
 
 Collaborate closely with the country operations team to ensure seamless execution of service initiatives and customer-impacting programs
 </li>
 <li>
 
 
 Build and lead a high-performing team:
 
 
 Recruit, mentor, and empower a lean, agile operations team that thrives on data, accountability and efficiency-first thinking
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 What we are looking for
 
 
 
 &nbsp;
 
 <ul>
 <li>
 15+ years of leadership experience in customer service, CX, and operations within consumer-facing (B2C) industries, such as telecom, fintech, e-commerce, or digital tech
 </li>
 <li>
 Proven success leading large, distributed teams (25+ FTEs and / or BPO agents) across operational and customer support functions
 </li>
 <li>
 Strong understanding of CX lifecycle management and success in improving customer satisfaction
 
 (NPS, CSAT, CES)
 
 through both strategy and execution
 </li>
 <li>
 Demonstrated ability to manage complex programs, large-scale transformation projects, and third-party service/vendor ecosystems
 </li>
 <li>
 Excellent stakeholder management and communication skills, with demonstrated ability to manage senior stakeholders
 </li>
 <li>
 Experience designing and managing AI-enabled service journeys, automation tools, and digital support platforms strongly preferred
 </li>
 <li>
 Ability to thrive in high-growth, fast-paced environments with a startup mindset strongly preferred
 </li>
 <li>
 Deep operational mindset with experience in LEAN / Six Sigma or other continuous improvement frameworks strongly preferred
 </li>
 <li>
 Prior experience in the MENA region and knowledge of local consumer dynamics and habits is strongly preferred
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 &nbsp;
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 &nbsp;
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
 
</div>

Head of Customer Service & Operations, Digital Brand (MENA)

IKONIC

<div>
 
 Position Title:
 
 Full Stack Developer
 
 
 
 Timings:
 
 4:00 pm - 1:00 am
 
 (Onsite)
 
 
 Department:
 
 Software Engineering
 
 
 
 
 Location:
 
 
 Ikonic, Plot # 176, Korang Road, near Rahat Bakers, I-10/3, Islamabad
 
 
 
 About Us:
 
 IKONIC is a US-based IT company headquartered in Miami, Florida, serving clients globally for over 9 years. Were known for building scalable digital solutions and high-performing product teams. Innovation, ownership, and outcomes are core to how we work.
 
 
 
 Position Purpose:
 
 We are looking for a highly skilled
 
 Full Stack Developer
 
 with strong experience in
 
 Next.js and NestJS
 
 to join our growing engineering team. The ideal candidate should be capable of managing end-to-end development, collaborating with cross-functional teams, communicating clearly, and delivering high-quality scalable applications. Experience with
 
 AI integrations
 
 will be considered a strong plus.
 
 
 
 Education &amp; Professional Qualification:
 
 
 
 <ul>
 <li>
 Bachelor or equivalent degree from a reputed educational institute, preferably in computer programming, computer science, software engineering or a related field.
 </li>
 <li>
 Certification(s): Not mandatory, but certification in a relevant field is a plus.
 
 
 
 </li>
 </ul>
 
 Experience:
 
 
 
 Minimum
 
 3 years of experience in Full Stack Development
 
 with a proven portfolio of relevant projects.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Understand client requirements, translate them into technical specifications, and deliver high-performance solutions.
 </li>
 <li>
 Develop well-designed, testable, and efficient code across both frontend and backend.
 </li>
 <li>
 Build, integrate, and maintain RESTful and GraphQL APIs.
 </li>
 <li>
 Work with Next.js to implement Server-Side Rendering (SSR), Static Site Generation (SSG), and dynamic routing.
 </li>
 <li>
 Develop scalable backend services using NestJS, including modules, controllers, and providers.
 </li>
 <li>
 Integrate multiple data sources and databases into unified systems.
 </li>
 <li>
 Ensure platform optimization, performance tuning, and scalability.
 </li>
 <li>
 Ability to clearly articulate technical concepts to both technical and non-technical stakeholders.
 </li>
 <li>
 Strong communication skills required for effective team collaboration.
 </li>
 <li>
 Maintain high-quality documentation, code standards, and version control practices.
 </li>
 <li>
 Manage and oversee small projects or modules, ensuring timely delivery.
 </li>
 <li>
 Debug, analyze, and resolve issues quickly during development and deployment.
 </li>
 <li>
 Work with CI/CD pipelines and cloud platforms (AWS/Azure).
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Strong hands-on experience with JavaScript/TypeScript on both frontend and backend.
 </li>
 <li>
 Expert-level proficiency in Next.js (SSR, SSG, ISR, App Router).
 </li>
 <li>
 Strong backend development skills in NestJS (or equivalent Node.js frameworks like Express).
 </li>
 <li>
 Solid experience building and consuming REST APIs and GraphQL APIs.
 </li>
 <li>
 Database experience with MySQL, PostgreSQL, MongoDB; ORM experience (Prisma/Sequelize) is a plus.
 </li>
 <li>
 Experience with React.js, Redux, Tailwind, and modern UI libraries.
 </li>
 <li>
 Familiarity with cloud services (AWS/Azure) and CI/CD workflows.
 </li>
 <li>
 Experience working with modern IDEs like Replit or cloud-based development environments.
 </li>
 <li>
 Proficiency in Git, version control workflows, and collaboration tools.
 </li>
 <li>
 Understanding of full web stack, browser protocols, and performance optimization.
 
 
 
 </li>
 </ul>
 
 Nice-to-Have
 
 
 
 <ul>
 <li>
 AI integration experience (chatbots, AI APIs, LLMs, RAG pipelines, automation flows) is a strong plus.
 </li>
 <li>
 Experience with React Native and cross-platform development.
 </li>
 <li>
 Taking client meetings or directly interacted with clients regarding project requirements.
 </li>
 <li>
 Exposure to modern cloud development tools (Docker, Kubernetes, Terraform).
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 EOBI
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Medical Health Insurance
 </li>
 <li>
 Annual Leaves
 </li>
 <li>
 Casual leaves
 </li>
 <li>
 Sick Leaves
 </li>
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 Bereavement Leaves
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 Marriage Leaves
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 Paternity Leaves
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 Maternity Leaves
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 Recreational area for in-house games
 
 
 
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 </ul>
 
 Why Should You Join IKONIC?
 
 
 
 At IKONIC, we believe in providing development opportunities to all its employees which is why our job comes with a variety of challenging assessments meant to catapult your career to the next level. This is made evident with our offerings such as:
 
 
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 A growth mindset through the help of experienced and helpful Mentors. Ikonic is made up of passionate individuals who aim to support each other in their training as well as day-to-day tasks.
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 A Dynamic Environment where we focus on encouraging initiatives, promoting agility and creating a work/life balance. We know the value you bring in and we aim to nurture it.
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 Market Competitive Compensation based upon your professional qualifications and skill set.
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 As an Equal employment opportunity provider. All employment associated decisions are based on an individual's merit.
 
 
 
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 </ul>
 
 Note: Above goals and job descriptions are indicative and subject to change.
 
</div>

Full Stack Developer (MERN)

JazzCash

<div><h3 class="jobSectionHeader">Title: Expert Digital Product &ndash; Wealth
 
Location: Islamabad 
Grade Level: L2 
Last Date to Apply : 5th December 2025</h3>
What is Expert Digital Product &ndash; Wealth?
At JazzCash, we are re-imagining how Pakistan experiences insurance &amp; wealth product. The Expert Digital Product- Wealth will drive the evolution of our digital journey&mdash;transforming complex processes into seamless, data-driven, and customer-delight experiences.
This role combines product thinking, design mindset, and analytical problem-solving&mdash;perfect for someone who wants to shape the future of digital insurance &amp; wealth products within Pakistan&rsquo;s leading fintech ecosystem.
You will be leading the productization of insurance claims: from customer journey mapping and claims experience design to automation, analytics, and service excellence. This is a unique opportunity for a curious, purpose-driven professional who wants to make real impact in the digital wealth and protection space. 
What does Expert Digital Product &ndash; Wealth do?
Claims Product Ownership:
Design, manage, and optimize the end-to-end product journey (from subscription to utilization) through deep user empathy and data analytics. Build digital flows, automation rules, and partner integrations to simplify claims processes. 
Customer Journey Mapping:
Lead journey-mapping workshops to identify friction points and design human-centered, seamless experiences across app, call center, and partner touchpoints. 
Experience Metrics &amp; Insights:
Own key KPIs such as TAT, claim acceptance rate, NPS, and digital claim penetration. Use customer insights and journey data to continuously enhance satisfaction and loyalty. 
Cross-Functional Collaboration:
Work closely with Product, CX, Engineering, and Partner Operations teams to turn customer feedback into action. Liaise with insurance partners to ensure best-in-class service delivery and compliance. 
Innovation &amp; Market Intelligence:
Benchmark regional insurtech and wealth platforms to identify new experience models and best practices. Drive experimentation and A/B testing to pilot new digital claim experiences. 
JazzCash is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
Requirements
What are we looking for and what does it require to be an Expert Digital Product &ndash; Wealth?<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business, Economics, Finance, or Computer Science.</li><li>2&ndash;4 years of experience in product management, customer experience, or fintech.</li><li>Proven analytical, problem-solving, and storytelling skills.</li><li>Familiarity with journey mapping, service design, or product analytics tools (e.g., Miro, Figma, Power BI, GA).</li><li>Excellent communication skills in Urdu and English.</li><li>A growth mindset, curiosity for technology, and passion for building customer-centric digital products.</li></ul>
Benefits
Why Join JazzCash?
As one of the largest digital financial services providers in Pakistan, our objective is to continue to change the lives of our 52 million customers for the better.
Recognized as one of the leading employers in the country, JazzCash epitomizes the philosophy that each JazzCash employee is passionately living a better life every day, inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development. 
Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession. 
This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.</div>

Expert Digital Product - Wealth

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