contact center agent

customer service representatives - italian speakers Jobs in Giza

customer service representatives - italian speakers

customer support representative Jobs in Giza

customer support representative

outsourced- customer service representative contact center Jobs in Giza

outsourced- customer service representative contact center

financial services call center representative

Etisal International

Key Responsibilities:<ul><li>Customer Service: Serve as the first point of contact for customers, respond to account inquiries, and resolve issues via phone, email, or chat</li><li>Transaction Processing: Accurately process transactions such as fund transfers, check cashing, loan applications, and account updates</li><li>Product and Service Promotion: Inform customers about new products and services, and identify opportunities to cross-sell based on individual needs</li><li>Compliance and Policy: Ensure compliance with all banking regulations and clearly explain policies, procedures, and fees to customers</li><li>Problem-Solving and Escalation: Troubleshoot customer concerns, provide solutions, and escalate complex issues when necessary</li><li>Documentation: Maintain precise records of customer interactions and transactions</li><li>Feedback: Report recurring issues to management and suggest service improvements</li></ul>Job Type: Full-timePay: E&pound;7,000.00 - E&pound;8,100.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Call Center: 1 year (Preferred)</li></ul>Location:<ul><li>Giza (Preferred)</li></ul>

Financial Services Call Center Representative

MBC GROUP

<div>
 
 
 About Us:
 
 
 
 
 MBC Group is the largest owner and operator of satellite TV and radio networks, VOD, and digital services, based in Diplomatic Quarter, Riyadh. It broadcasts a portfolio of Arabic and Western entertainment channels as well as managing the Al Arabiya news channel. In addition, MBC Group owns and operates Shahid: the world&rsquo;s leading Arabic VOD and SVOD streaming platform by MBC GROUP, offering premium content to families, including binge worthy exclusive Shahid Original Series; Shahid Premieres; Arabic movies fresh off the box-office; live TV channels in true HD quality
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Handle inbound and outbound customer calls professionally and courteously.
 
 
 Provide accurate information and effective assistance to resolve customer inquiries and issues.
 
 
 Utilize strong communication skills to ensure a positive customer experience.
 
 
 Document customer interactions and maintain detailed records in the system.
 
 
 Collaborate with team members and other departments to address customer needs.
 
 
 Adhere to established policies and procedures for efficient call handling.
 
 
 Stay updated on product and service information to effectively assist customers.
 
 
 Meet performance targets, including call quality and resolution time.
 
 
 Manage the day-to-day operations of the care center, providing gaming expertise and support to users.
 
 
 Oversee and moderate Discord channels for various gaming communities.
 
 
 Combine deep gaming knowledge with community management skills to ensure a positive and engaging experience for care center clients and online #gaming community members.
 
 
 
 
 
 
 Requirements:
 
 
 
 Proven experience as a Contact Center Agent or in a similar role.
 
 
 FLUENT English.
 
 
 Familiarity with call center systems and customer service software.
 
 
 Ability to multitask and prioritize in a fast-paced environment.
 
 
 Exceptional interpersonal and communication skills.
 
 
 Strong problem-solving and decision-making abilities.
 
 
 Flexibility to work in shifts, including evenings and weekends.
 
 
 Passion for gaming with an understanding of online gaming communities.
 
 
 Experience in community management, especially on platforms like Discord, is a plus.
 
 
 
 
 
 
 MM
 
 
</div>

Contact Center Agent

HONOR

<div>
 
 
 About HONORdh
 
 
 
 HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&amp;D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR&rsquo;s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves.
 
 
 For more information, please visit HONOR online at https://www.hihonor.com/fr/
 
 
 
 
 
 Privacy notice for FR: https://agreement.itsec.hihonor.com/asm/agrFile/getHtmlFile?agrNo=1346&amp;country=fr&amp;branchId=0&amp;langCode=fr-fr
 
 
 
 
 
 
 Position: Customer Service Operation Manager
 
 
 
 
 Job location: 26th July street, Touristic Zone, 6th of October, Giza, Egypt.
 
 
 
 
 
 
 
 WHERE YOUR EXPERTISE IS NEEDED
 
 
 
 
 
 <ul>
 <li>
 Use call center management methodology to manage BPO and push it improve.
 </li>
 <li>
 Resolve customer issues Including not limited to technical\ecommerce\logistics\finance\return escalated from BPO by communicate with/push different department of Honor.
 </li>
 <li>
 Output guidance and training BPO to improve their skill.
 </li>
 <li>
 Lead some key projects and create the process and output the operation guidance/procedure.
 </li>
 <li>
 Monitor KPIs such as SL, FCR, NSAT, pending case close rate. output the improvement measure to push BPO and the different department of Honor to improve.
 </li>
 <li>
 Analyze customer voice and output the improvement measure on Honor and BPO and make it implemented.
 </li>
 <li>
 Output some reports.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE ARE LOOKING FOR
 
 
 <ul>
 <li>
 At least 6 years call center experience. At least 2 years project management experience for managing 30FTE.
 </li>
 <li>
 Good communication skill and be good at pushing other department and supplier to improve
 </li>
 <li>
 Be good at creating PPT and presentation. Be good at excel and call center business data analysis. Be good at creating business report.
 </li>
 <li>
 Self-motivated, Result oriented.
 </li>
 <li>
 Bachelor&rsquo;s degree or above
 </li>
 <li>
 
 English is mandatory, French will be a plus.
 
 </li>
 </ul>
 
 Please, send us your resume in English or French.
 
 
 
 
 
 At Honor, we celebrate Diversity&amp;Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send you CV and cover letter to chengjie@honor.com &amp; francehr@honor.com.
 
</div>

Customer Service Operation Manager

Concentrix

About the Role:We&rsquo;re looking for a Customer Service Representative who is passionate about helping people and delivering exceptional experiences. You&rsquo;ll be the first point of contact for our customers, handling inquiries, solving problems, and ensuring satisfaction at every interaction.What You&rsquo;ll Do:Respond promptly to customer inquiries via phone, email, or chatHandle and resolve complaints in a professional mannerProvide accurate information about products and servicesMaintain detailed and organized records of customer interactionsCollaborate with other departments to ensure customer satisfactionMeet performance targets related to quality, speed, and efficiencyRequirements:Excellent command of English (spoken and written)Strong communication and problem-solving skills6 months of proven experience in CSAbility to multitask and stay calm under pressureBasic computer literacy (MS Office, CRM systems)Previous experience in customer service or call centers is a plusWhat We Offer:Competitive salarySocial and medical insurancePaid training and career development opportunitiesFriendly and supportive work environment24/7 transportation providedJob Type: Full-timePay: Up to E&pound;18,800.00 per monthApplication Question(s):<ul><li>Are you Egyptian?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>customer service: 1 year (Preferred)</li></ul>Language:<ul><li>english fluently (Required)</li></ul>Location:<ul><li>Giza (Required)</li></ul>

customer service ( Rotational Morning shifts)

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 
 Job Summary
 
 
 
 The Call Center Quality Analyst (Portuguese Language) will be responsible for monitoring, evaluating, and analyzing the performance of customer service interactions (calls, emails, chat, and social media) conducted in the Portuguese language. The main objective is to ensure adherence to company quality standards and procedures, identify opportunities for service improvement, and contribute to enhancing the customer experience.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Monitoring and Evaluation:
 </li>
 <ul>
 <li>
 Continuously monitor customer service interactions (voice and/or text) in Portuguese, using the company's standard evaluation methodology and form.
 </li>
 <li>
 Ensure accuracy and objectivity in classifying interactions, identifying process deviations, information errors, and opportunities for improvement in communication.
 </li>
 </ul>
 <li>
 Feedback and Coaching:
 </li>
 <ul>
 <li>
 Provide constructive and detailed feedback to call center agents, individually or in groups, regarding their interaction performance.
 </li>
 <li>
 Assist in developing action plans for correcting faults and improving customer service skills.
 </li>
 <li>
 Actively participate in coaching and training sessions, as necessary.
 </li>
 </ul>
 <li>
 Analysis and Reporting:
 </li>
 <ul>
 <li>
 Compile and analyze quality evaluation data to identify trends, training gaps, and critical performance areas for the team.
 </li>
 <li>
 Generate periodic quality reports (daily, weekly, and monthly) for management, highlighting key findings and proposing solutions.
 </li>
 </ul>
 <li>
 Calibration and Processes:
 </li>
 <ul>
 <li>
 Participate in calibration sessions to ensure consistency of quality evaluations across the entire team.
 </li>
 <li>
 Collaborate with management in reviewing and updating service scripts, policies, and procedures for the Quality area.
 
 </li>
 </ul>
 </ul>
 
 Requirements And Qualifications
 
 
 
 <ul>
 <li>
 Experience: Previous experience in a Call Center, Contact Center, or Customer Service environment. Proven experience with routines and methodologies of the Quality Assurance (QA) area.
 </li>
 <li>
 Languages: Verbal and written fluency in Portuguese (native or advanced level).
 </li>
 <li>
 Education: Completed or in-progress higher education (in areas such as Communication, Administration, or related fields).
 </li>
 <li>
 Technical Skills:
 </li>
 <ul>
 <li>
 Familiarity with call recording systems, CRM platforms, and quality management tools.
 </li>
 <li>
 Proficiency in Microsoft Office Suite, especially Excel, for data analysis and presentation.
 </li>
 </ul>
 <li>
 Behavioral Competencies:
 </li>
 <ul>
 <li>
 Excellent interpersonal communication skills and the ability to provide feedback clearly and objectively.
 </li>
 <li>
 High level of attention to detail and analytical thinking.
 </li>
 <li>
 Ability to work independently, managing deadlines and evaluation quotas.
 
 </li>
 </ul>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2511_16265
 
 
 Posted At: Thu Nov 27 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Portuguese QA

QNB Egypt

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 2. Identify and escalate issues to Team Leader
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 4. Document all call information on the relevant systems.
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 Education
 
 :
 
 
 
 
 
 Bachelor &rsquo;degree, Business Administration or Commerce
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 0-1 years of experience in the related field.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 Handling Skills and Customer Oriented Attitude
 </li>
 <li>
 Excellent Interpersonal &amp; selling skills
 </li>
 <li>
 High communication skills, especially verbal
 </li>
 <li>
 Ability to work under pressure &amp; shifts basis
 </li>
 <li>
 Good knowledge of computer and telephony Environment
 </li>
 <li>
 Fluency in Arabic and English written/spoken
 </li>
 </ul>
 
 
</div>

Outsourced- Customer Service Representative Contact Center

Explore 132+ Financial services call center representative in Giza this December. Find roles across top companies and apply now to boost your career.

132 financial services call center representative jobs IN Giza

Financial Services Call Center Representative

Contact Center Agent

Customer Service Operation Manager

customer service ( Rotational Morning shifts)

Portuguese QA

Portuguese QA

Outsourced- Customer Service Representative Contact Center