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financial services project manager

Vodafone

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose</b></h2>
</div><div><p>
The Project Manager is responsible for leading the end-to-end delivery of core banking system implementations within financial service. This role ensures that projects are executed efficiently, aligned with strategic business objectives, and compliant with regulatory standards. The Project Manager will oversee planning, execution, stakeholder communication, and risk management, while driving cross-functional collaboration to deliver high-impact solutions on time and within budget.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Profile</b></h2>
</div><div><ul><li>Define project scope, goals, and deliverables aligned with business objectives</li><li>
Develop detailed project plans and manage resources effectively</li><li>
Monitor progress, manage risks, and resolve issues proactively</li><li>
Communicate with stakeholders and ensure alignment across departments</li><li>
Deliver projects on time, within scope and budget</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Competencies and Qualifications</b></h2>
</div><div><ul><li>Experience with the tender/RFP process and contract management.</li><li>
Technical proficiency to evaluate solution feasibility and integration</li><li>
Extensive knowledge of digital financial solutions and related technologies.</li><li>
Proven experience in vendor management and negotiation.</li><li>
Ability to assess and prioritize project requirements effectively.</li><li>
Strong problem-solving and decision-making skills.</li><li>
Excellent communication and interpersonal skills.</li></ul><p>
Must have technical / professional qualifications:</p><ul><li>
Minimum 3&ndash;5 years in banking or financial services</li><li>
Proven track record managing core banking system implementations</li><li>
Experience leading full project lifecycle: planning, execution, monitoring, and closure</li><li>
Familiarity with regulatory initiatives (e.g., AML/KYC compliance)</li><li>
Vendor Management: Experience in selecting, negotiating, and managing vendor relationships.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Not a perfect fit?</b></h2>
</div><div><p>
Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2>
</div><div><p>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><p>
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><p>
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><p>
Together we can.</p></div></div></div></div>

Financial Services project manager

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose:</b></h2>
</div><div><p>
The Associate Project Manager provides project or programme support and administration function, to customer facing project, programme and managers, which enables the project or programme manager to deliver a wide range of customer facing solutions and services to our Enterprise customers.</p><p>
The Associate Project Manager is customer facing for standard / simple end to end delivery with direct relationships with the customer.</p><p>
.Responsibilities to include the day to day tracking and managing of risk, issue and change logs and delivery plan, this will require working closely with operational areas within Vodafone and 3rd Party Partner Suppliers, using negotiation, coordination, facilitation and communication skills, working proactively.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Key accountabilities and decision ownership:</b></h2>
</div><div><ul><li>Creates and executes project work, in a (virtual) cross-functional project team; plans and revises as appropriate to meet changing needs and requirements.</li><li>
Coordinate projects with multiple functions and / or work streams by applying project management methods, best practices.</li><li>
Ensures responsibilities, activities and deliverables are clear and documented for each resource allocated to a project</li><li>
Ensures project documents are complete, current, and stored appropriately</li><li>
Document processes, create process descriptions and work instructions</li><li>
Reviews deliverables prepared by the project team before passing to client.</li><li>
Provides regular and accurate reporting to keep the customer, partners and internal stakeholders updated with project status and key risks</li><li>
Stakeholder management &ndash; coordinate with the VGE management team on the delivery of critical milestones in the project which have significant impact on the project deliverables</li><li>
Risk and issue management &ndash; highlight any arising risks, provide mitigation plan, also bring any issues up and implement problem solving techniques to resolve these issues</li><li>
Ensures the Handover of documentation to business as usual support organization to ensure the Customer is recognized as &lsquo;live&rsquo;</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core competencies, knowledge and experience:</b></h2>
</div><div><ul><li>Governance &amp; Reporting</li><li>
Using appropriate Methodologies and Governance, to support the Project manager in delivering to Time, Cost and Quality. Must be able to assimilate multiple sources of information and report concisely to a range of stakeholders using appropriate methods.</li></ul><br>
<p></p><ul><li>
Integration - Tools, Systems &amp; Data</li></ul><ul><li>
Providing high level support to the programme &amp; project teams in the appropriate application of various tools for example, MS Project, Excel, PowerPoint, Word, and SharePoint.</li><li>
Ensuring the integrity and accuracy of the data set for the programme or project is maintained.</li><li>
Business Skills and Attributes</li></ul><ul><li>
Experience of working in a challenging customer facing role, preferably delivery, with a good understanding of the process &amp; procedures needed to deliver standard services.</li><li>
Understands key issues dominating the industry.</li><li>
Builds relationships across relevant areas of the business.</li><li>
Knowledge of a customer environment would be preferable but not mandatory.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Must have professional qualifications:
</b></h2></div><div><ul><li>PRINCE2 foundation is a must</li><li>
PMP Certificate is a plus</li><li>
German &amp; English Language C1 Level.</li><li>
Strong Microsoft Office Skills (PowerPoint, Excel, Word, MS Projects, Visio).</li><li>
Use project management tools to deliver a project including all project phases (Mobilization , Planning and Design , Implementation and Acceptance , and Closer</li><li>
Knowledge in financial related matters like budgeting, forecasting, controlling.</li><li>
Customer relationship Management with ability to interact at Director Level.</li><li>
Able to manage at mid-level across multiple cultures</li><li>
Has a successful track record of implementing various projects / programmes</li><li>
Proven ability to manage in dynamic, high-growth, high-uncertainty environments</li><li>
Strong communication and decision making skills.</li><li>
Strength in coordinating projects &amp; people.</li><li>
Practical experience of transforming business requirements to functional capabilities</li><li>
Ability to interact and work with an international and distributed virtual team.</li><li>
Excellent planning &amp; organisational skills.</li><li>
Strong interpersonal and communication skills.</li><li>
Experience of working in a customer focused environment.</li><li>
IPVPN/Networks (2G/4G) understanding is a plus</li><li>
Unified communication understanding is a plus</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
#VOIS #BeUnrivalled #Createthefuture</b></h2></div></div></div></div><div></div>

Customer Delivery Associate Peoject Manager German Speaker (VOIS)

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose:</b></h2>
</div><div><p>
The Associate Project Manager provides project or programme support and administration function, to customer facing project, programme and managers, which enables the project or programme manager to deliver a wide range of customer facing solutions and services to our Enterprise customers.</p><p>
The Associate Project Manager is customer facing for standard / simple end to end delivery with direct relationships with the customer.</p><p>
.Responsibilities to include the day to day tracking and managing of risk, issue and change logs and delivery plan, this will require working closely with operational areas within Vodafone and 3rd Party Partner Suppliers, using negotiation, coordination, facilitation and communication skills, working proactively.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Key accountabilities and decision ownership:</b></h2>
</div><div><ul><li>Creates and executes project work, in a (virtual) cross-functional project team; plans and revises as appropriate to meet changing needs and requirements.</li><li>
Coordinate projects with multiple functions and / or work streams by applying project management methods, best practices.</li><li>
Ensures responsibilities, activities and deliverables are clear and documented for each resource allocated to a project</li><li>
Ensures project documents are complete, current, and stored appropriately</li><li>
Document processes, create process descriptions and work instructions</li><li>
Reviews deliverables prepared by the project team before passing to client.</li><li>
Provides regular and accurate reporting to keep the customer, partners and internal stakeholders updated with project status and key risks</li><li>
Stakeholder management &ndash; coordinate with the VGE management team on the delivery of critical milestones in the project which have significant impact on the project deliverables</li><li>
Risk and issue management &ndash; highlight any arising risks, provide mitigation plan, also bring any issues up and implement problem solving techniques to resolve these issues</li><li>
Ensures the Handover of documentation to business as usual support organization to ensure the Customer is recognized as &lsquo;live&rsquo;</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core competencies, knowledge and experience :</b></h2>
</div><div><ul><li>Governance &amp; Reporting</li><li>
Using appropriate Methodologies and Governance, to support the Project manager in delivering to Time, Cost and Quality. Must be able to assimilate multiple sources of information and report concisely to a range of stakeholders using appropriate methods.</li></ul><br>
<p></p><ul><li>
Integration - Tools, Systems &amp; Data</li></ul><ul><li>
Providing high level support to the programme &amp; project teams in the appropriate application of various tools for example, MS Project, Excel, PowerPoint, Word, and SharePoint.</li><li>
Ensuring the integrity and accuracy of the data set for the programme or project is maintained.</li></ul><br>
<p></p><ul><li>
Business Skills and Attributes</li></ul><ul><li>
Experience of working in a challenging customer facing role, preferably delivery, with a good understanding of the process &amp; procedures needed to deliver standard services.</li><li>
Understands key issues dominating the industry.</li><li>
Builds relationships across relevant areas of the business.</li><li>
Knowledge of a customer environment would be preferable but not mandatory.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Must have professional qualifications:
</b></h2></div><div><ul><li>PRINCE2 foundation is a must</li><li>
PMP Certificate is a plus</li><li>
Spanish &amp; English Language C1 Level.</li><li>
Strong Microsoft Office Skills (PowerPoint, Excel, Word, MS Projects, Visio).</li><li>
Use project management tools to deliver a project including all project phases (Mobilization , Planning and Design , Implementation and Acceptance , and Closer</li><li>
Knowledge in financial related matters like budgeting, forecasting, controlling.</li><li>
Customer relationship Management with ability to interact at Director Level.</li><li>
Able to manage at mid-level across multiple cultures</li><li>
Has a successful track record of implementing various projects / programmes</li><li>
Proven ability to manage in dynamic, high-growth, high-uncertainty environments</li><li>
Strong communication and decision making skills.</li><li>
Strength in coordinating projects &amp; people.</li><li>
Practical experience of transforming business requirements to functional capabilities</li><li>
Ability to interact and work with an international and distributed virtual team.</li><li>
Excellent planning &amp; organisational skills.</li><li>
Strong interpersonal and communication skills.</li><li>
Experience of working in a customer focused environment.</li><li>
IPVPN/Networks (2G/4G) understanding is a plus</li><li>
Unified communication understanding is a plus</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
#VOIS #BeUnrivalled #Createthefuture</b></h2></div></div></div></div><div></div>

Customer Delivery Associate Peoject Manager Spanish Speaker (VOIS)

VOIS

<div>
 <strong>
  Join Us
  <br/>
  <br/>
 </strong>
 At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
 <br/>
 <br/>
 <strong>
  Role purpose:
  <br/>
  <br/>
 </strong>
 As a PDS Customer Delivery Project Coordinator , you will be responsible for delivering an exceptional service to our Projects &amp; Customers throughout the Project Circuit Order delivery cycle. This role owns the customer relationship for Project Circuit Order delivery, driving delivery across all internal VBTS teams to ensure Project Circuit orders are planned and provisioned in line with Project &amp; Customer requirements. The role is required to manage Project &amp; Customer expectations ensuring that any changes in order status are clearly understood and communicated.
 <br/>
 <br/>
 <strong>
  Key accountabilities and decision ownership:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Planning &amp; Control
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Proactively supports and manages Project circuit orders within Project Delivery Services through to completion, focussing on meeting Project &amp; Customer expectations
 <br/>
 <br/>
 <ul>
  <li>
   Risk &amp; Issue Management
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Identify and resolve any Project circuit order delivery issues during the delivery lifecycle
 <br/>
 <br/>
 <ul>
  <li>
   Communication
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Builds effective relationships with key stakeholders, supports the project or programme manager in production of regular reports and attending regular customer meetings
 <br/>
 <br/>
 <ul>
  <li>
   Deliver on Time
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Drives delivery teams to achieve target dates for the Project &amp; Customer
 <br/>
 <br/>
 Proactively resolves challenges or escalates for support where required
 <br/>
 <br/>
 Identify the priority when presented with conflicting views, ensuring the circuit order progresses correctly
 <br/>
 <br/>
 <ul>
  <li>
   Cost, Procurement &amp; Human Resources Management
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Ensure that individual time is accurately recorded (on the systems used) against the project and that project forecasts are met.
 <br/>
 <br/>
 Supports the Project Manager in maintaing a tracker of project or programme spend, identifies any potential risks back to the project or programme manager. Managing Purchase Orders and checking the accuracy of supplier invoices against deliverables before authorising payment from a project or Programme
 <br/>
 <br/>
 <strong>
  Core competencies, knowledge and experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Governance &amp; Reporting
  </li>
  <li>
   Support the Project Manager in delivering to time, cost and quality. Provide Project &amp; Customer work in progress (WIP) reports, supporting customer facing calls to provide updates if required
  </li>
  <li>
   Business Skills and Attributes
  </li>
  <li>
   Experience of working in a challenging customer facing role, preferably delivery, with a good understanding of the process &amp; procedures needed to deliver standard services
  </li>
  <li>
   Builds relationships across relevant areas of the business and with external stakeholders
  </li>
  <li>
   Ability to work on you own as part of a team
  </li>
  <li>
   Knowledge of customer environment would be preferable but not mandatory
  </li>
  <li>
   Ability to work across multiple customers and multiple orders at once
  </li>
  <li>
   Excellent written skills and experience of direct customer engagement
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Must have technical skills:
  <br/>
  <br/>
 </strong>
 1-3 years of relevant work experience
 <br/>
 <br/>
 Partner and Supplier Management
 <br/>
 <br/>
 Agile
 <br/>
 <br/>
 Project and Programme Management
 <br/>
 <br/>
 Business and Commercial Acumen
 <br/>
 <br/>
 Complexity Management
 <br/>
 <br/>
 Communication
 <br/>
 <br/>
 Risk Assessment
 <br/>
 <br/>
 Governance and Policy Compliance
 <br/>
 <br/>
 Facilitation
 <br/>
 <br/>
 Data Analytics and Insights
 <br/>
 <br/>
 Collaboration
 <br/>
 <br/>
 Strategy and Vision
 <br/>
 <br/>
 Managing Change
 <br/>
 <br/>
 Customer Centricity
 <br/>
 <br/>
 Issue and Risk Management
 <br/>
 <br/>
 #VOIS #BeUnrivalled#Createthefuture
</div>


Customer Delivery Project Coordinator (VOIS)

MC Ledger

<div><b>Company Description</b><p><br>
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.</p><p>
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.</p><p><b>
Job Summary:</b></p><p>
The Sr. Performance Executive is responsible for the planning, execution, and optimization of paid advertising campaigns across all major platforms (Meta, X (formerly Twitter), TikTok, Google Ads, etc.). This role requires a deep understanding of digital marketing best practices, a data-driven approach, and a strong focus on achieving measurable results.</p><b><br>
Job Description</b><p><b><br>
Purpose of the job:</b></p><p>
As a Customer Experience Manager (CEM) at Mazeed, you will be the key driver in ensuring the satisfaction, retention, and long-term success of Mazeed&rsquo;s clients across the financial services and SaaS business landscape. Acting as the primary point of contact, you will oversee the entire customer lifecycle, ensuring a seamless and value-driven experience from onboarding to renewal.</p><p>
Your role will involve managing client accounts, conducting regular business reviews and customer visits, and fostering strong, trust-based relationships. You will proactively manage renewals and expansions, ensuring clients continue to realize value while positioning them for sustainable growth. In addition, you will identify opportunities for cross-selling and upselling additional features, services, and products to enrich the customer experience and drive revenue growth.</p><p>
This position requires a strategic and analytical mindset, excellent communication and relationship-building skills, and a proactive approach to solving customer challenges. As the advocate for the customer, you will ensure Mazeed consistently delivers exceptional value across both financial services operations and SaaS subscription models</p><p><b>
Responsibilities:</b></p><p><b>
Client Journey Ownership</b></p><ul><li>
Oversee the entire client lifecycle, ensuring smooth transitions from onboarding to ongoing account management, product utilization, renewals, and offboarding</li></ul><p><b>
Client Advocacy &amp; Feedback</b></p><ul><li>
Act as the client&rsquo;s advocate by gathering data-driven feedback, conducting regular onsite visits, and translating insights into actionable improvements across Operations, Product, Finance, and Technology</li></ul><p><b>
Customer Experience Leadership</b></p><ul><li>
Lead initiatives to enhance the client experience by analyzing feedback, identifying service gaps, resolving product issues and integrations, and implementing strategies that ensure customer satisfaction and retention</li></ul><p><b>
Onboarding &amp; Training</b></p><ul><li>
Deliver standardized onboarding sessions, including training on back-office and SaaS operations, to prepare clients for effective use of Mazeed&rsquo;s financial services and SaaS solutions</li></ul><p><b>
Performance Monitoring &amp; KPIs</b></p><ul><li>
Define, track, and monitor customer experience KPIs (renewal rates, churn %, onboarding SLA, NPS, and expansion revenue), ensuring alignment with financial and SaaS business objectives</li></ul><p><b>
Cross-Functional Collaboration</b></p><ul><li>
Partner with Sales, Operations, Product, and Finance teams to ensure seamless implementation, workflow assurance, and resolution of client requests while identifying cross-sell and up-sell opportunities to drive revenue growth</li></ul><p><b>
Renewals &amp; Client Retention</b></p><ul><li>
Proactively manage contract renewals, collections, and expansion opportunities while handling offboarding with a focus on gathering experience surveys, analyzing root causes, and implementing corrective actions</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor&rsquo;s degree in business or a related field with 5+ years of overall experience, including 3+ years in a managerial role within the SaaS industry</li><li>
Proven track record in customer success, account management, or client-facing roles in SaaS or financial services</li><li>
Proficiency in Microsoft Office, particularly with Excel</li><li>
Strong communication skills, both written and verbal</li><li>
Strong Customer Success skills</li><li>
strong organizational and stress management skills</li><li>
5+ years&rsquo; experience overall with 2 years of experience managing employees</li><li>
Leading team experience</li></ul><br>
<b>
Additional Information</b><p><br>
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.</p><p>
Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.</p></div>

Customer Experience Manager

<div>
 <strong>
  Join Us
  <br/>
  <br/>
 </strong>
 At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
 <br/>
 <br/>
 <strong>
  Role purpose:
  <br/>
  <br/>
 </strong>
 The Vodafone UK D&amp;IT Delivery team has undergone a period of rapid change, necessitating the need for an experienced PMO Analyst. You&rsquo;ll be joining a dynamic functional model partnering with a portfolio to maintain standards and share best practice. In this role, you will collaborate with Technology Delivery teams and Senior Management to ensure projects and initiatives are not just delivered but set up for success.
 <br/>
 <br/>
 <strong>
  Core competencies, knowledge and experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborate with the Value &amp; Execution Lead and PMO Leads and play a crucial role in supporting the effective planning, execution, and monitoring of projects within our organisation
  </li>
  <li>
   You will possess excellent analytical skills, a keen eye for detail, and a passion for optimising project management processes
  </li>
  <li>
   Ensuring that project management processes and standards are followed and optmised, whilst fostering an environment of continuous improvement
  </li>
  <li>
   Ensure the real-time status of Technology Delivery milestones is meticulously tracked in the appropriate system, all while championing vigilant maintenance of risks and issues
  </li>
  <li>
   Act as the linchpin in ensuring that our Technology Delivery teams adopt hybrid delivery values, aligning with the principles of SAFe
  </li>
  <li>
   Facilitate regular project and program-level reporting cycles
  </li>
  <li>
   Coordinate the harmonization of project and program financial reporting with governance requirements
  </li>
  <li>
   Collaborate with the PMO &amp; Transformation Manager to uphold the effectiveness of the delivery method and governance regime within the local remit of the function
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 This role requires the successful candidate to ensure that programs are planned, resourced, financed, and delivered with quality via an appropriate assurance framework of standards and controls. This will be achieved through seamlessly integrating with the partnered portfolio, ensuring standards are maintained and best practices are shared across the Center of Excellence (CoE).
 <br/>
 <br/>
 <strong>
  Key accountabilities and decision ownership :
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Project Planning &amp; Coordination
  </li>
  <li>
   Assist in the development and maintenance of project plans, timelines, and schedules
  </li>
  <li>
   Collaborate with project managers to ensure alignment of project objectives with overall organisational goals
  </li>
  <li>
   Track and report on project progress, identifying potential risks and recommending mitigating actions
  </li>
  <li>
   Methodology &amp; Governance:
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Assist in enforcing project management methodologies, standards, and best practices for consistency and efficiency across Portfolios and Programs.
 <br/>
 <br/>
 <ul>
  <li>
   Resource Management:
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Collaborate with Capacity Management to allocate resources effectively across projects, ensuring optimal utilization and workload balance. Monitor resource availability and capacity to identify potential bottlenecks or gaps.
 <br/>
 <br/>
 <ul>
  <li>
   Training:
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Conduct training sessions for Technology Delivery teams on PMO processes and tools. To aid the adoption of ongoing transformation.
 <br/>
 <br/>
 <ul>
  <li>
   Reporting and Communication:
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Provide weekly performance and health reports for Senior Managers to ensure projects and programs stay on track, adhering to best practice as defined by the CoE.
 <br/>
 <br/>
 Generate and analyze project performance metrics to identify trends, highlight areas for improvement, and support decision-making processes.
 <br/>
 <br/>
 <strong>
  Must have technical skills :
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 2 years&rsquo; experience in a project/ PMO analyst role preferably across a mixed portfolio from large transformation to small projects
  </li>
  <li>
   Strong knowledge of Power BI, Power Automate, and Power Apps
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  <li>
   Excellent communication across all organisational levels
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  <li>
   Highly organised, adept at managing concurrent tasks efficiently
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  <li>
   Strong numerical analytical skills for effective problem-solving to identify key patterns, and discern trends
  </li>
  <li>
   Showcase innovation, self-motivation, and results-driven enthusiasm, complemented by a strong aptitude for both independent work and collaborative teamwork
  </li>
  <li>
   Demonstrate hands-on experience in financial reporting and maintenance
  </li>
  <li>
   Understanding of Waterfall methodologies desirable
  </li>
  <li>
   Familiarity with SAFe concepts and principles desirable
  </li>
  <li>
   Expert Excel capabilities
  </li>
  <li>
   Nice to have :Familiarity with Azure DevOps, Experience or exposure to SAP
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   <br/>
   <br/>
  </li>
 </ul>
 #VOIS #BeUnrivalled#Createthefuture
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Technology PMO Analyst (VOIS)

mazeed

<div>
 <strong>
  Company Description
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  <br/>
 </strong>
 Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
 <br/>
 <br/>
 Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.
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 <strong>
  Job Summary:
  <br/>
  <br/>
 </strong>
 The Sr. Performance Executive is responsible for the planning, execution, and optimization of paid advertising campaigns across all major platforms (Meta, X (formerly Twitter), TikTok, Google Ads, etc.). This role requires a deep understanding of digital marketing best practices, a data-driven approach, and a strong focus on achieving measurable results.
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 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Purpose of the job:
  <br/>
  <br/>
 </strong>
 As a Customer Experience Manager (CEM) at Mazeed, you will be the key driver in ensuring the satisfaction, retention, and long-term success of Mazeed&rsquo;s clients across the financial services and SaaS business landscape. Acting as the primary point of contact, you will oversee the entire customer lifecycle, ensuring a seamless and value-driven experience from onboarding to renewal.
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 <br/>
 Your role will involve managing client accounts, conducting regular business reviews and customer visits, and fostering strong, trust-based relationships. You will proactively manage renewals and expansions, ensuring clients continue to realize value while positioning them for sustainable growth. In addition, you will identify opportunities for cross-selling and upselling additional features, services, and products to enrich the customer experience and drive revenue growth.
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 <br/>
 This position requires a strategic and analytical mindset, excellent communication and relationship-building skills, and a proactive approach to solving customer challenges. As the advocate for the customer, you will ensure Mazeed consistently delivers exceptional value across both financial services operations and SaaS subscription models
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 <strong>
  Responsibilities:
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  <br/>
 </strong>
 <strong>
  Client Journey Ownership
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 </strong>
 <ul>
  <li>
   Oversee the entire client lifecycle, ensuring smooth transitions from onboarding to ongoing account management, product utilization, renewals, and offboarding
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   <br/>
  </li>
 </ul>
 <strong>
  Client Advocacy &amp; Feedback
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 </strong>
 <ul>
  <li>
   Act as the client&rsquo;s advocate by gathering data-driven feedback, conducting regular onsite visits, and translating insights into actionable improvements across Operations, Product, Finance, and Technology
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   <br/>
  </li>
 </ul>
 <strong>
  Customer Experience Leadership
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 </strong>
 <ul>
  <li>
   Lead initiatives to enhance the client experience by analyzing feedback, identifying service gaps, resolving product issues and integrations, and implementing strategies that ensure customer satisfaction and retention
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   <br/>
  </li>
 </ul>
 <strong>
  Onboarding &amp; Training
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 </strong>
 <ul>
  <li>
   Deliver standardized onboarding sessions, including training on back-office and SaaS operations, to prepare clients for effective use of Mazeed&rsquo;s financial services and SaaS solutions
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  </li>
 </ul>
 <strong>
  Performance Monitoring &amp; KPIs
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  <br/>
 </strong>
 <ul>
  <li>
   Define, track, and monitor customer experience KPIs (renewal rates, churn %, onboarding SLA, NPS, and expansion revenue), ensuring alignment with financial and SaaS business objectives
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Cross-Functional Collaboration
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  <br/>
 </strong>
 <ul>
  <li>
   Partner with Sales, Operations, Product, and Finance teams to ensure seamless implementation, workflow assurance, and resolution of client requests while identifying cross-sell and up-sell opportunities to drive revenue growth
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   <br/>
  </li>
 </ul>
 <strong>
  Renewals &amp; Client Retention
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  <br/>
 </strong>
 <ul>
  <li>
   Proactively manage contract renewals, collections, and expansion opportunities while handling offboarding with a focus on gathering experience surveys, analyzing root causes, and implementing corrective actions
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   <br/>
  </li>
 </ul>
 Qualifications
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 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business or a related field with 5+ years of overall experience, including 3+ years in a managerial role within the SaaS industry
  </li>
  <li>
   Proven track record in customer success, account management, or client-facing roles in SaaS or financial services
  </li>
  <li>
   Proficiency in Microsoft Office, particularly with Excel
  </li>
  <li>
   Strong communication skills, both written and verbal
  </li>
  <li>
   Strong Customer Success skills
  </li>
  <li>
   strong organizational and stress management skills
  </li>
  <li>
   5+ years&rsquo; experience overall with 2 years of experience managing employees
  </li>
  <li>
   Leading team experience
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   <br/>
  </li>
 </ul>
 Additional Information
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 If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
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 Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.
</div>


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