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delivery operations manager l1

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first line manager (flm) l2

first line manager flm l2

Wipro

<div>
 Job description:
 
 
 Job Description
 
 
 Role Purpose
 
 
 
 
 The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process.&nbsp;
 
 &nbsp;
 
 ͏
 
 Do
 
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 Ensure process is executed as per the client contract
 
 <ul>
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 Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes
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 Prepare notes from the huddle meetings and share it with the team
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 Prepare and share the performance data of the team with the client at the end of the shift
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 Interact with the client and prepare note to share updates and changes with the team
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 Review the performance on the key process metrices and conduct RCA to improve quality parameters
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 Prepare presentation on weekly and monthly performance data for the manager to be shared with the client
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 Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects
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 Be part of the discussion between manager and WFM team on forecast and number of agents required
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 Organize fun hours on Friday for the team to promote team engagement
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 Identify opportunities for automation within the account and share it with the manager
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 Provide details and data to the automation team to support the automation initiative
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 </ul>
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 ͏
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 Drive performance of the team on the identified metrices of the process&nbsp;
 
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 Review last 6-8 weeks performance data (RAG) and identify low performers
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 Provide feedback and coach the outliers/ low performers to improve their performance metrices
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 Prepare Performance Coaching &amp; Counselling Plan (PCCP) to document and support the low performers
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 Handhold the employees on performance on process and monitor for improvements
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 Identify training needs for new joiners especially and track their daily progress
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 Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client&Atilde;&cent;&Acirc;&euro;&Acirc;&trade;s end
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 </ul>
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 Stakeholder Interaction &amp; Management&nbsp;
 
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 Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts
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 Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc.
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 Participate in monthly review meetings with Account Delivery leadership &nbsp;updating them on the status and progress of the account
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 Work with quality team to ensure the quality improvements as per the delivery standards of the contract
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 Provide timely assistance in case of an escalation and support resolution of escalations/ issues&nbsp;
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 Effective Team Management
 
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 Resourcing
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 Hire adequate and right resources for the team&nbsp;
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 Talent Management
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 Ensure adequate onboarding and training for the team members to enhance capability &amp; effectiveness
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 Build an internal talent pool and ensure their career progression within the organization
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 Manage team attrition&nbsp;
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 Drive diversity in leadership positions
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 Performance Management
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 Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
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 Ensure that the Performance Nxt is followed for the entire team
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 </ul>
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 Employee Satisfaction and Engagement
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 Lead and drive engagement initiatives for the team
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 Track team satisfaction scores and identify initiatives to build engagement within the team
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 </ul>
 
 
 
 &nbsp;
 
 
 Experience: 3-5 Years
 
 .
 
 
 &nbsp;
 
 
 Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
 
</div>

First Line Manager (FLM) L2

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Desktop Engineer (IT Operations &amp; Infrastructure)
 
 
 
 
 Role Purpose
 
 
 
 We are looking for a L1 Service Desk Engineer serves as the initial point of contact for users experiencing technical issues, providing first-level support for common software and hardware problems through various channels like phone, chat, and email. Key responsibilities include diagnosing and troubleshooting user-reported issues, escalating complex problems to L2/L3 support, documenting incidents, providing status updates, and ensuring a positive user experience by following Standard Operating Procedures (SOPs) and Knowledge Base (KB) articles. Essential skills for this role are strong communication, customer service, problem-solving, and familiarity with operating systems, hardware, and common IT tools.
 
 
 L1 Support for all sites and office tasks: Video Conferencing, Laptops/Desktops, Wi-Fi, Office software, PS, MFD Printers etc.
 
 
 Other IT management tasks; Connectivity, Internet links etc
 
 
 
 Key Responsibilities / Accountabilities
 
 
 
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 First Point of Contact:
 
 
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 </ul>
 Serve as the initial contact for end-users reporting technical difficulties, providing a courteous, helpful, and friendly support experience.
 
 
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 Self-Service Support:
 
 
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 Create, update, and maintain self-help resources such as knowledge base articles and documentation to help users resolve their own issues.
 
 
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 Issue Resolution:
 
 
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 Diagnose and resolve basic hardware and software problems, and provide clear, step-by-step instructions to users on how to fix them.
 
 
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 Incident Management:
 
 
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 Address, document, and work on incidents assigned to the service desk team using a Service Desk Management application.
 
 
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 User Account Management:
 
 
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 Perform basic user account management tasks, such as handling user access requests.
 
 
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 Escalation:
 
 
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 Properly escalate unresolved issues to the appropriate higher-level support teams (L1, L2, etc.) and follow up until resolution.
 
 
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 Record Keeping:
 
 
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 Maintain accurate records of customer interactions, support issues, and resolutions in the ticketing system for future reference and analysis.
 
 
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 Adherence to SLAs:
 
 
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 Work in accordance with established Service Level Agreements (SLAs), ensuring that tickets are addressed and resolved within the defined timeframes.
 
 
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 Professional Development:
 
 
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 Engage in continuous self-training and development to enhance technical skills and knowledge, staying updated on new technologies and tools.
 
 
 
 Communication
 
 
 
 
 Qualifications and Experience
 
 
 
 Excellent verbal and written communication skills to interact effectively with users and document issues clearly.
 
 
 <ul>
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 Technical Skills:
 
 
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 Strong knowledge of Windows and Mac operating systems, Microsoft Office suite, Outlook, and common desktop applications.
 
 
 <ul>
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 Problem-Solving:
 
 
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 Demonstrated ability to identify, diagnose, and resolve technical issues efficiently.
 
 
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 Customer Service:
 
 
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 A strong commitment to providing excellent customer service and a high level of user satisfaction.
 
 
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 ITIL Knowledge:
 
 
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 Familiarity with the ITIL framework and its associated concepts, such as incident management and service catalog management.
 
 
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 Basic Networking:
 
 
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 Awareness of basic networking concepts, including TCP/IP, DNS, and VPNs.
 
 
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 Adaptability:
 
 
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 Flexibility to work in a dynamic environment, potentially with rotating shifts and holidays, to ensure continuous support.
 
 
 
 Qualification Certifications
 
 
 
 Any bachelor&rsquo;s degree with good communication skills.
</div>

Jr. Customer Service Executive - Network Operations & Support

Adani Electricity

<div>
 
 About Business
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 Adani Group:
 
 Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world-class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large-scale infrastructure development in India with O &amp; M practices benchmarked to global standards. With four IG-rated businesses, it is the only Infrastructure Investment Grade issuer in India.
 
 
 
 Adani Energy Solutions Limited:
 
 Adani Energy Solutions Limited (AESL) is a leading player in India&rsquo;s power transmission and energy infrastructure sector, enabling seamless and efficient energy flow across the nation. With a strong presence in both operational and under-construction projects, AESL manages over 20,000 circuit kilometers of transmission lines and substations. As a part of the Adani Group, AESL is driven by the philosophy of #GrowthWithGoodness, aiming to build a sustainable and resilient energy future. Through digital innovation, smart grid deployment, and a commitment to ESG excellence, AESL plays a vital role in strengthening India&rsquo;s energy security and powering inclusive growth.
 
 
 
 Job Purpose:
 
 The Project Transmission Line Manager (Site)-Tx is responsible for executing assigned segments of high-voltage (765/400 kV) transmission line projects with required productivity and alignment with established timelines, budget, and quality standards. This role emphasizes zero-harm principles and adherence to processes, ensuring regulatory compliance, and efficient project progression through proactive site management, quality control, and safety adherence. Additionally, the role involves effective coordination with stakeholders, administrative support, and fostering a collaborative, skilled team environment to drive successful project completion.
 
 
 
 Responsibilities
 
 
 
 
 Project Transmission Line Manager (Site)-Tx
 
 
 
 
 Project Management
 
 
 
 Drive successful execution of the transmission line section by planning, monitoring, and coordinating foundation, erection, and stringing activities to align with project schedules and quality standards.
 
 
 Ensure effective tower placement and routing by reviewing survey data and field conditions, verifying critical details such as extension needs and crossing points (NH, Railway).
 
 
 Prepare and maintain L2 schedules by planning weekly and monthly workforce and material needs, contributing to consistent project progression.
 
 
 Provide comprehensive reporting by delivering daily and monthly MIS to meet management's requirements for project updates.
 
 
 Ensure quality compliance by implementing Field Quality Plans (FQP) and IS Codes/CBIP manuals at the site and certifying all material and work quality against established standards.
 
 
 
 Compliance Management
 
 
 
 Safeguard the project site through strict adherence to safety protocols by implementing OHS plans and conducting safety training programs at regular intervals.
 
 
 Promote ongoing compliance with regulatory standards by conducting regular quality and safety inspections, mitigating any potential risks.
 
 
 Maintain up-to-date documentation by preparing compensation records, landowner agreements, and administrative records, ensuring all necessary approvals to avoid penalties.
 
 
 
 Liaison And Stakeholder Management
 
 
 
 Facilitate a smooth work environment by collaborating with government authorities and securing assistance from administrative officers (Patwari, Tehsildar, SDM) for landowner and ROW matters.
 
 
 Coordinate effectively with vendors and contractors by holding regular project meetings to resolve critical issues, avoiding additional costs, and ensuring aligned objectives.
 
 
 Maintain open communication with stakeholders by engaging with local authorities, arranging shutdowns, and securing necessary permissions for timely project execution.
 
 
 
 Financial Management
 
 
 
 Support budget adherence by closely tracking expenses, managing resources, and monitoring project costs against allocated budgets.
 
 
 Maintain cost efficiency by overseeing expense allocations and managing vendor bills for accuracy, approvals, and timely processing.
 
 
 
 Risk Management
 
 
 
 Ensure a zero-harm work environment by rigorously implementing safety protocols and conducting regular safety checks to identify and address potential hazards on-site.
 
 
 Mitigate compliance risks by conducting thorough quality assessments, ensuring all activities align with regulatory standards and project specifications.
 
 
 
 Technology Integration And Innovation
 
 
 
 Enhance project efficiency by utilizing advanced project management software and tools for real-time tracking of progress, resource allocation, and communication among team members.
 
 
 Drive quality improvement initiatives by integrating innovative techniques and technologies, thereby elevating project execution standards and outcomes.
 
 
 
 Key Stakeholders - Internal
 
 
 
 Projects
 
 
 Engineering
 
 
 HO
 
 
 
 Key Stakeholders - External
 
 
 
 STU
 
 
 CTU
 
 
 SLDC
 
 
 NRLDC
 
 
 
 Qualifications
 
 
 
 
 Educational Qualification:
 
 
 
 B.E./B.Tech. in Electrical Engineering.
 
 
 
 Work Experience (Range Of Years)
 
 
 
 10-12 years of relevant experience in high-voltage (765/400 kV) transmission line project execution.
 
 
 Demonstrated ability to resolve Right of Way (ROW) issues.
 
 
 Knowledge of safety and regulatory compliance standards for transmission line projects, ensuring site adherence to statutory approvals and quality protocols.
</div>

TL Incharge

MetLife

<div>
 
 Requirements
 
 
 
 
 Description and Requirements
 
 
 
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 Provide L2 support for AEM and Java-related issues.
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 Fix security vulnerabilitie s in marketing technology platforms.
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 Collaborate with cross-function al teams to ensure system stability and security.
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 Develop and implement solutions to enhance performance and security.
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 Troubleshoot and fix front-end and back-end issues.
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 Design and deliver compelling digital customer experiences, including web sites, landing pages, mobile applications and digital magazines using Adobe Experience Manager
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 Engaging with the team to create optimal content entry experiences and workflows
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 Taking a given feature and translating that to native AEM features (templates, components)
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 Facilitating root cause analysis of system issues
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 Attending requirements, design and code reviews
 </li>
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 Document technical procedures and support processes.
 
 
 
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 </ul>
 
 About MetLife
 
 
 
 Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World&rsquo;s 25 Best Workplaces&trade;, MetLife, through its subsidiaries and affiliates, is one of the world&rsquo;s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
 
 
 Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we&rsquo;re inspired to transform the next century in financial services. At MetLife, it&rsquo;s #AllTogetherPossible . Join us!
</div>

Software Platform Engineer I

<div>
 
 We are seeking a skilled L2 Network Engineer to join our team. The ideal candidate will have hands-on experience in SD-WAN technologies, IP routing protocols, and troubleshooting complex network issues. This role involves supporting enterprise network infrastructure, ensuring high availability, and collaborating with cross-functional teams to deliver seamless connectivity.
 
 
 Key Responsibilities
 
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 Provide Level 2 support for network incidents, changes, and service requests.
 </li>
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 Configure, monitor, and troubleshoot SD-WAN solutions (e.g. Fortinet, Versa, Cisco Viptela).
 </li>
 <li>
 Manage and optimize IP routing protocols (OSPF, BGP, EIGRP) across WAN and LAN environments.
 </li>
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 Perform root cause analysis for network outages and implement corrective actions.
 </li>
 <li>
 Collaborate with L1 and L3 teams for escalations and project deployments.
 </li>
 <li>
 Maintain accurate documentation of network configurations and changes.
 </li>
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 Ensure compliance with security and operational standards.
 </li>
 </ul>
 
 
</div>

SDWAN Sr. Engineer

ZARA

<div>
 
 As a section manager in one of our stores, you will be responsible for the following
 
 
 duties:
 
 
 a) Customer Service Management
 
 
 To understand, anticipate and satisfy the needs of a customer, to have an active
 
 
 presence at the point of sale, and to be responsible for the correct handling of
 
 
 complaints and returns.
 
 
 b) Product Management
 
 
 Correctly controlling the product in your section to meet sales objectives assigned
 
 
 by direction, and to transmit the relevant information in terms of the product, to
 
 
 make orders effectively, to have an active presence and help organise the process
 
 
 of receiving merchandise, to be responsible for optimising the stock.
 
 
 c) Section image
 
 
 To guarantee a correct image for their team and their section, to be responsible for
 
 
 applying merchandise criteria to their section, to help the store manager with the
 
 
 maintenance and cleanliness of the store.
 
 
 d) Staff Management
 
 
 To select, train, develop, maintain and organise the store team. To be responsible
 
 
 for selecting the best people for the post, and help with their integration into the
 
 
 company, to organise personnel and control budgets for internal personnel.
 
 
 e) Budget control
 
 
 To control and protect all store assets, to inform the store manager about the
 
 
 provision of material for their section, to organise the inventory and control wastage in
 
 
 their section in line with the objectives of the company, and to be responsible for
 
 
 complying with all the rules for using the cash registers and the administrative
 
 
 procedures of the company.
 
</div>

Department Manager

Valeo

<div>
 
 As Member Of Platform Team
 
 
 
 <ul>
 <li>
 Enforce sourcing decision taken in Platform SoCo on all P1 awards.
 </li>
 <li>
 Performs P1 SoCo for all Platform Components and issue whenever necessary Specific VRF and Letter of Nomination in line with Price Matrix, LTA &amp; BL negotiated by Platform Purchasing Manager (Lead Buyer), and and sets targets according to full PF scope (Volumes, Costs..) in line with Segment strategies &amp; Regional constraints
 </li>
 <li>
 Enforces Purchasing Decisions or support arbitration in front of his other Network peers"
 
 
 </li>
 </ul>
 Finalise contractual requirement for Platform component specific to the local entity with the project team such as S-VRF, Logistic Protocol...
 
 
 <ul>
 <li>
 ensure Supplier full understanding of local requirement
 </li>
 <li>
 capture improvement proposals, and escalate them to the Platform Team
 
 
 </li>
 </ul>
 Monitor and anticipate capacity risks in line with PF volume ramp up
 
 
 Makes the best possible use of all PuMa features and promote its usage among his project team.
 
 
 Performs APQ pp process in co-ordination with project team and SQA network in SRM
 
 
 Monitor Supplier achievement of PQA milestones according to Project Milestones
 
 
 Assess pre-selected suppliers risk impacts on the project related to Development or Production capacity, Technical or Quality capability, financial sustainability. Proposes with Project team &amp; Commodity organisation mitigation plan and ensures it properly recorded in PuMa SoCo section and/or One page documents..
 
 
 Communicates to P1 Develoment centers and enforce PF Panel award in P1 - Respect of Standard
 
 
 Identifies, Collects, Transversalizes, Implement Productivities on his PF Component worldwide
 
 
 Defines and controls communication flows and contents between project teams and suppliers. Ensures all necessary documentation (Project &amp; Supplier) is properly stored in PuMa (contracts, LON, LTA, BL)
 
 
 Manage updates in Serial Life and triggers platform resources to engage qualification of changes with Technical and Customers networks.
 
 
 Feed back to platform team members all Platform purchasing KPIs and lead the productivity action plan (VP &amp; PTBV) to reach CAA Targets and ensures application of contracts (LTA, Price Roadmap) over Platform components lifetime
 
 
 Ensures proper transfer to Serial Production including Productivity Actions yet to implement (PTBV)
 
 
 Supports P1 project buyers using Platform components to ensure project will meet from SOP: (i) commodity strategy, (ii) localization needs of receiving plant, (iii) global leverage and securization of the supply base for the platform.
</div>

Project Buyer - Executive (M/F/D)

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