sales manager

retail manager

agent-front desk

assistant night manager

business manager

front desk manager

DoubleTree by Hilton İstanbul Maçka

<div><h2 class="jobSectionHeader"><b>Job Description</b></h2><div>
DoubleTree by Hilton &#304;stanbul Ma&ccedil;ka will open its doors in early 2026.<br>
<br>
We are looking for the Front Desk Manager for this unique property.<br>
<br>
<b>What will I be doing?</b><br>
<br>
As Front Desk Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Desk Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<br>
<br>
<ul><li>Oversee the entire Front Office operation to maintain high standards</li><li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li><li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>Set departmental objectives, work schedules, budgets, policies, and procedures</li><li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li><li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li><li>Maintain good communication and working relationships with all hotel departments</li><li>Monitor staffing levels to meet cover business demands</li><li>Conduct monthly communication meetings and produce minutes</li><li>Manage staff performance issues in compliance with company policies and procedures</li></ul>
&bull; Recruit, manage, train and develop the Front Office team&bull; Comply with hotel security, fire regulations and all health and safety legislation<br>
<ul><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems
</li><li>Assist with other departments, as necessary</li></ul></div><h2 class="jobSectionHeader"><b>
Required Skills</b></h2><div>
<b>What are we looking for?</b><br>
<br>
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<br>
<br>
<ul><li>A degree or diploma in Hotel Management or equivalent</li><li>A minimum of 3 years of Front Desk Manager experience in the hotel</li></ul>
&bull; High level of IT proficiency&bull; High level of commercial awareness and sales capabilities<br>
&bull; Experience of managing people and developing people&bull; Previous experience of managing a department and Profit and Loss account<br>
<ul><li>Excellent leadership, interpersonal and communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Flexibility to respond to a variety of work situations</li><li>It is mandatory to be proficient in both written and verbal English</li></ul><br>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<br>
<br>
<ul><li>Familiar with OnQ Property Management Systems</li><li>A degree, diploma, or equivalent in hotel management</li><li>Experience in hotel openings</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<br>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>Summary Info</b></h2><ul>
<div><p><b>Position</b></p>
<div>:</div>
<div>Front Desk Manager
</div></div><div><p><b>Sector</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Department</b></p>
<div>:</div>
<div>Operasyon , Turizm - Otelcilik
</div></div><div><p><b>Working Type</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>Working Preference</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Career Level</b></p>
<div>:</div>
<div>Orta D&uuml;zey Y&ouml;netici
</div></div><div><p><b>Location</b></p>
<div>:</div>
<div>&#304;stanbul Avrupa Yakas&#305; Be&#351;ikta&#351;
</div></div><div><p><b>Experience</b></p>
<div>:</div>
<div>2-5 y&#305;l
</div></div><div><p><b>Refresh Date</b></p>
<div>:</div>
<div>13.11.2025
</div></div><div><p><b>Last Application Date</b></p>
<div>:</div>
<div>25.11.2025</div></div></ul></div>

Front Desk Manager

Hilton

<div><p>Guest Service Manager - Conrad Istanbul Bosphorus</p><p>
A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.</p>
<p><b>What will I be doing?</b></p><br>
<p>As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Service Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Oversee the entire Guest Service/Front Office operation to maintain high standards</li>
<li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Set departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings and produce minutes</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul><p><b>What are we looking for?</b></p><br>
<p>Guest Service Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>High level of IT proficiency</li>
<li>Experience of managing people and developing people</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Familiar with Property Management Systems</li>
<li>A degree or diploma in Hotel Management or equivalent</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p>
<p>The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.</p>
<p>We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our <b>Go Hilton Team Member Travel</b> discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!</p>
<p>We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div>

Guest Service Manager - Conrad Istanbul Bosphorus

<div><p>Front Desk Clerk</p><p><b>
Hilton Istanbul Bosphorus - Making Hotel History in Istanbul Since 1955</b><br>
<br>
Hilton Istanbul Bosphorus holds a special place in history as the first Hilton hotel built outside the Americas. Since 1955, we&rsquo;ve set the scene for some of the grandest moments, most exciting events, and biggest stars in modern Turkey. Learn how it all began before you make your own memories at Hilton Istanbul Bosphorus.<br>
<br>
<b>Historic Moments at Hilton Istanbul</b></p><br>
<ul><li>Hilton Istanbul was the first modern hotel built in Europe after the Second World War.</li>
<li>Hilton Istanbul appears in the opening scene of 1963&rsquo;s From Russia with Love, starring Sean Connery as James Bond.</li>
<li>Istanbul&rsquo;s first discotheque, Cloud 9, opened at Hilton Istanbul in 1972.</li>
<li>Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbul&rsquo;s first happy hour.</li>
<li>Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976.</li>
<li>Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong.</li>
</ul><p>Hilton Istanbul Bosphorus has been also described as the university of tourism and filling the earth with the light and warmth of hospitality since 1955.<br>
<br>
As Hilton T&uuml;rkiye we have been awarded with the Great Place to Work Academy &ndash; Best Place to Work award many times.<br>
<br>
<b>THE ROLE:</b><br>
<br>
We are looking for the potential candidate for <b>Front Desk Clerk</b> position in our Legendary Hotel Hilton Istanbul Bosphorus.<br>
<br>
<b>BENEFITS :</b></p><br>
<ul><li>Competitive Salary</li>
<li>Health Insurance or Private Pension after 6 months of service</li>
<li>Carpark subscription on team member rate</li>
<li>Go Hilton: Team member rate while staying in Hilton Hotels both in &amp; out of Turkey.</li>
<li>50% discount on personal food &amp; beverage consumption in the hotels.</li>
<li>Social aid package</li>
<li>Free laundry and dry cleaning for business attire</li>
<li>Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for new mother team members)</li>
<li>1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members</li>
<li>Paid Paternity leave &ndash; 14 days</li>
<li>Unlimited Training and development opportunities in and out of the Hotel</li>
<li>Unlimited online courses opportunities from our own Hilton University</li>
</ul><p><b>What will I be doing?</b><br>
<br>
As a <b>Front Desk Clerk</b>, specifically, you would be responsible for performing the following tasks to the highest standards:</p><br>
<ul><li>To provide consistent and superior service, and maintain high service standards</li>
<li>To treat the guest in the best way from Welcoming the guest to farewell</li>
<li>To ensure the organization and work flow that would enable Reception, Guest Service Centre and Concierge to work in coordination with minimum errors</li>
<li>To ensure that the data received from the guest and entered into the Information systems are full and free of any error; ensure the data is updated</li>
<li>To be fully knowledgeable to be able to provide continuous and eternal guest satisfaction</li>
<li>To ensure attendance to internal trainings and meetings</li>
<li>To provide maximum guest satisfaction and profitability on room sales</li>
<li>To upsell through presenting guest the Hilton advantages to enable them to enjoy Hilton</li>
<li>To fully perform the Welcome and Farewell of the guestsTo inform guests about the hotel</li>
<li>To take over the shift and consider the volume of business for adjustments</li>
<li>To be able to use ONQ system, to set the bills at the end work shift</li>
<li>To be knowledgeable on how to use technical equipment</li><br>
</ul><p><br>
<b>What are we looking for?</b><br>
<br>
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these values:</p>
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li>
</ul><p>If your values match ours, we are also looking for your ability to;</p>
<ul><li>Adapt quickly to different situations;</li>
<li>Excellent command of written and spoken Turkish &amp; English</li>
<li>Exude bags of energy and enthusiasm in working as part of a team.</li>
<li>Strong problem solving skills, including ability to effectively address any issue in collaboration with others as appropriate</li>
<li>Strong communication and negotiation skills (all levels of management and external customers)</li>
</ul><p>Work Location : Hilton Istanbul Bosphorus</p></div>

Front Desk Clerk

Accor

<div><b>Company Description</b><p><br>
The Grand Tarabya Managed by Accor</p><p>
As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory.</p><b><br>
Job Description</b><p><br>
We are seeking a detail-oriented and efficient Housekeeping Office Coordinator to join our team in Istanbul, T&uuml;rkiye. As a key member of our housekeeping department, you will play a crucial role in ensuring smooth operations and maintaining high standards of cleanliness and guest satisfaction in our hotel.</p><ul><li>
Coordinate and provide administrative support to all areas of the Housekeeping department, including office opening and closing, daily room assignments, and shift briefings</li><li>
Manage guest requests and concerns promptly and effectively, ensuring all affected departments are notified through the guest log</li><li>
Work collaboratively with all hotel departments, maintaining excellent relationships and communicating daily updates and changes</li><li>
Ensure Room Attendants are informed about priorities in their section and maintain high morale and productivity levels through detailed communication and training</li><li>
Monitor and maintain inventory of housekeeping supplies and equipment</li><li>
Assist in scheduling and coordinating housekeeping staff assignments</li><li>
Implement and maintain departmental policies and procedures</li><li>
Report necessary maintenance items and monitor service standards</li><li>
Assist in training new housekeeping staff members</li><li>
Participate in regular quality inspections to ensure cleanliness and adherence to hotel standards</li><li>
Handle any additional tasks or projects as assigned by the Housekeeping Manager</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Minimum of one year experience in hotel Housekeeping or Front Desk operations</li><li>
High school diploma or equivalent; higher education in Hospitality Management is a plus</li><li>
Proficiency in English and Turkish (verbal &amp; written) is essential</li><li>
Experience with Hotel Property Management Systems</li><li>
Strong organizational, communication, and interpersonal skills</li><li>
Demonstrated ability to work efficiently in a fast-paced, high-pressure environment</li><li>
Exceptional attention to detail and commitment to maintaining high standards of cleanliness</li><li>
Proficiency in Microsoft Office suite and basic computer skills</li><li>
Knowledge of housekeeping operations, standards, and best practices</li><li>
Experience in scheduling and inventory management</li><li>
Ability to multitask, prioritize, and manage time effectively</li><li>
Customer-focused mindset with a professional and friendly demeanor</li><li>
Flexibility to work various shifts, including weekends and holidays, as needed</li></ul></div>

Housekeeping Office Coordinator

<div><p>Director of Front Office</p><p>
A Director of Front Office supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.</p><p><b><br>
What will I be doing?</b></p><p>
This position reports to the Hotel Manager.</p><p><br>
As Director of Front Office, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Director of Front Office is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Oversee the entire Front Office operation to maintain high standards</li><li>
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li><li>
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>
Set departmental objectives, work schedules, budgets, policies, and procedures</li><li>
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li><li>
Maintain good communication and working relationships with all hotel departments</li><li>
Monitor staffing levels to meet cover business demands</li><li>
Conduct monthly communication meetings and produce minutes</li><li>
Manage staff performance issues in compliance with company policies and procedures</li><li>
Recruit, manage, train and develop the Front Office team</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Assist with other departments, as necessary</li></ul><p><b>
What are we looking for?</b></p><p>
A Director of Front Office serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
Knowledge of the Hilton hotel management systems (OnQ)</li><li>
A minimum of 3 years of Front Office Manager/ Director of Front Office experience in the hotel industry</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li><p>
Ability to read listen and communicate effectively in English and Turkish; in writing, using correct grammar, spelling and sentence structure</p><p>
</p></li></ul><p></p><p><b>What&rsquo;s in it for me?</b></p><ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance</li><li>
Complimentary Dry Cleaning for Business Attire</li><li>
Monthly Transportation Fee</li><li>
Complimentary Shuttle Bus
</li><li>Indoor Parking Privileges
</li><li>&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose progra</li></ul><p>
Specifically, we look for demonstration of these Hilton Values:</p><ul><li><p><b>
Hospitality </b>- We're passionate about delivering exceptional guest experiences.</p><p>
</p></li><li><b>Integrity</b> - We do the right thing, all the time.</li><li><b>
Leadership</b> - We're leaders in our industry and in our communities.</li><li><b>
Teamwork </b>- We're team players in everything we do.</li><li><b>
Ownership</b> - We're the owners of our actions and decisions.</li><li><b>
Now</b> - We operate with a sense of urgency and discipline</li></ul><p><b><br>
What will it be like to work for Hilton?</b></p><p>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Director of Front Office

<div><p>Front Office Agent</p><p>
A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><p><b><br>
What will I be doing?</b><br>
</p><p>As Front Office Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li><li>
Demonstrate a high level of customer service at all times</li><li>
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary</li></ul><p><b>
What are we looking for?</b><br>
</p><p>Front Office Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Previous experience in a customer-focused industry</li><li>
Completed high school certificate or equivalent</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous experience in cash handling</li></ul><p><b>
What&rsquo;s in it for me?</b></p><ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance (After 6 Months of Your Service)</li><li>
&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members &amp; friends</li><li>
Complimentary Dry Cleaning for Business Attire</li><li><p>
Monthly Transportation Fee</p></li><li>
Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)</li><li>
14 days paid paternity leave</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose program<br>
<br>
<b>What will it be like to work for Hilton?</b><br>
</li></ul><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Front Office Agent

Christian Dior Couture

<div>
 Position
 <br/>
 <br/>
 Christian Dior Couture operates several boutiques in Turkey, both in city centers and in resort locations.
 <br/>
 <br/>
 The Turkish market is managed by the CD Turkey Country Manager on behalf of Christian Dior Couture's Southern Europe Zone.
 <br/>
 <br/>
 This position reports directly to the CD Turkey Country Manager, with a functional report to the Southern Europe CD Operations Manager.
 <br/>
 <br/>
 The Turkey Country Operations Manager is responsible for the overall management of operations, staff, merchandise, and customer service in the Turkish boutiques.
 <br/>
 <br/>
 The Turkey Country Operations Manager is also responsible for maintaining and achieving operational and merchandising standards and goals, and for developing the Turkish Operations Team in collaboration with the CD Turkey Country Manager and the Boutique Managements.
 <br/>
 <br/>
 In this context, the Turkey Country Operations Manager will participate in the development and growth of the subsidiary.
 <br/>
 <br/>
 The local Turkish Head Office is located in Istanbul.
 <br/>
 <br/>
 Job responsibilities
 <br/>
 <br/>
 <strong>
  Inventory And Stock Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage, facilitate, and ensure completion of all inventories and cycle counts.
  </li>
  <li>
   Validate stock adjustments.
  </li>
  <li>
   Investigate with Head Office on any discrepancies in receptions or stock transfers.
  </li>
  <li>
   Manage &ldquo;End of Life&rdquo; product cycle.
  </li>
  <li>
   Oversee the Turkey &ldquo;After Sales&rdquo; program.
  </li>
  <li>
   Follow-up repairs of defective or damaged goods, from store stock or from after-sales.
  </li>
  <li>
   Organize local Family Sales.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Policies &amp; Procedures
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure store compliance to policies and processes and drive operational excellence through audits &amp; action plans.
  </li>
  <li>
   Understand, abide by and enforce all operational policies and procedures as dictated by Retail Handbook Procedures, the human resources guide and other related material.
  </li>
  <li>
   Train newcomers to Dior retail procedures, stock management procedures and cash desk operations.
  </li>
  <li>
   Prepare Monthly Internal Control reports.
  </li>
  <li>
   Be project leader for all &laquo;back-office&raquo; tool evolution/roll-out &amp; support the Digital evolution on retail special projects roll-out.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Store Facility
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure maintenance and overall upkeep of the store and local Head Offices.
  </li>
  <li>
   Manage the boutiques and offices facilities: cleaning, repair &amp; maintenance, security.
  </li>
  <li>
   Serve as direct liaison between all sub-contractors and vendors to verify that corporate standards of store and offices are always met.
  </li>
  <li>
   Ensure that all Health &amp; Safety requirements are always met.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Logistics
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee all processing of shipments, transfers, and consignments.
  </li>
  <li>
   Follow-up of deliveries with freight forwarder and customs broker.
  </li>
  <li>
   Coordination with accounting back office, follow-up of KPI&rsquo;s.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Accounting and financials
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Pre-check store invoices, and any required documentation according to the internal Purchase procedure.
  </li>
  <li>
   Follow-up sales reconciliation between Dior System, and E-invoice/E-archive portals.
  </li>
  <li>
   Be responsible for Turkey expense control (monthly P&amp;L analysis).
  </li>
  <li>
   Follow-up anti-money laundering compliance.
  </li>
  <li>
   Verify cash vs sales reconciliations.
  </li>
  <li>
   Coordinate with Finance Manager and Head Office regarding insurance matters (product damage, business interruption, civil liability, other HR insurances).
  </li>
  <li>
   Annual external audit: reply to any queries from auditors, together with CD Turkey Country Manager.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Legal and Administrative
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Follow-up contract expiry and renewals.
  </li>
  <li>
   Follow-up HR administrative aspects, to be shared with HR Manager and accounting back office: time schedules, overtime, absence/leaves, staff commissions.
  </li>
  <li>
   Comply with legal/administrative declarations needed in current or future stores.
  </li>
  <li>
   Coordinate with Dior Legal Department and local advisors.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Store opening
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate with Dior Architecture Department and local suppliers in any store opening/renovation project, including seasonal projects.
  </li>
  <li>
   Follow-up related administrative aspects.
   <br/>
   <br/>
  </li>
 </ul>
 Profile
 <br/>
 <br/>
 <ul>
  <li>
   University graduate with 5-10 years of experience in management.
  </li>
  <li>
   Retail experience.
  </li>
  <li>
   Knowledge of accounting is appreciated. / Accounting skills are a plus.
  </li>
  <li>
   Knowledge of logistics is appreciated. / Logistics skills are a plus.
  </li>
  <li>
   Native Turkish speaker, proficient in English.
  </li>
  <li>
   Proficient in Excel.
  </li>
 </ul>
</div>


Country Operations Manager

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