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front desk supervisor

Copthorne Al Jahra Hotel & Resort

<div>
 As a Front Desk Supervisor, your role is to deliver exceptional and customer-centric service to our guests, ensuring that their stay becomes a memorable and enjoyable experience. In addition to this, you will be responsible for overseeing the day-to-day operations of the front desk, managing colleagues, and addressing any guest needs or concerns that may arise during their stay. Your focus will be on creating a positive and welcoming atmosphere for guests while upholding the highest standards of professionalism and hospitality.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Greet guests professionally and warmly, ensuring their expectations are met from arrival to departure.
 </li>
 <li>
 Foster effective communication with all relevant departments to ensure seamless service delivery.
 </li>
 <li>
 Cultivate positive working relationships with the Front Office team.
 </li>
 <li>
 Supervise all Front Desk colleagues, ensuring they interact with guests in a professional and friendly manner.
 </li>
 <li>
 Stay updated on hotel and local services, providing information and addressing guest inquiries.
 </li>
 <li>
 Handle guest complaints promptly, efficiently, and empathetically, ensuring proper resolution.
 </li>
 <li>
 Maintain awareness of guest profiles to personalize service.
 </li>
 <li>
 Ensure guests receive the expected accommodation and amenities.
 </li>
 <li>
 Review all cashier and city ledger bills at the end of the shift to verify accuracy in billing and attachments.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Front Desk Supervisor

Aqua-Tots Swim School

Job description:Front Desk Position Objective: Work with General Manager, Office Manager and Front Desk Staff on Aqua-Tots Swim School daily operations thereby ensuring company core values, customer satisfaction, and revenue increase.&middot; Greet customers when they come into the facility&middot; Communicate effectively with potential and existing customers&middot; Build relationships with families&middot; Handle customer complaints gracefully with a win/win outcome&middot; Report to manager if complaints are unresolved&middot; Lead by example for other staff members by using the customer-focused principle in every customer interaction&middot; Uphold our Aqua-Tots Swim Schools Core Values&middot; Implement the use of Aqua-Tots Swim Schools systems of procedures set forth for the front desk staff&middot; Sell swimming lessons, birthday parties and related swimming merchandise&middot; Answer phones with the proper Aqua-Tots Swim Schools greeting&middot; Provide information about our facility, swim programs, and birthday parties&middot; Give facility tours to new and existing customers&middot; Register new/existing customers&middot; Enter absences/schedule makeups&middot; Prepare new customer Welcome Packets&middot; Process registration fees and tuition payments at time of registration&middot; Obtain and verify paperwork from new families on the first day of lessons&middot; Communicate to instructors absences and makeups recorded during current shift&middot; Fill out Certificates of Completion for all graduates&middot; Take photos of all graduates with Ollie the Otter&middot; Perform all duties as outlined on the daily shift checklist&middot; Ensure facility safety and cleanliness&middot; Opening or closing of facility&middot; Stock snack bar, retail merchandise, office forms and supplies, and all promotional materialsNo required previous work experience.Preferably speaking English and Arabic.Female Only!Job Type: Full-timePay: KD250.000 - KD350.000 per month

Female Front Desk Staff

ORACLE EDUCATION

Job PurposeTo provide efficient front office support to IELTS candidates, ensuring professional handling of inquiries, counseling, and registration processes. In addition, this role contributes to business growth and revenue generation by actively promoting IELTS preparation courses, value-added services, and bundling offers, while supporting overall customer service excellence in line with IDP&rsquo;s standards.Key Responsibilities 1. Candidate Assistance &amp; Front Office Operations<ul><li>Assist walk-in candidates with IELTS test and preparation course registrations.</li><li>Provide accurate responses to IELTS-related queries from students and candidates.</li><li>Offer initial counseling to students regarding IELTS preparation options.</li><li>Handle phone calls and WhatsApp inquiries promptly and professionally.</li><li>Manage front office reception desk responsibilities when required.</li></ul>2. Sales &amp; Revenue Generation<ul><li>Actively promote and sell IELTS preparation courses conducted by IDP at Millennium Hotel, including:</li></ul>- IELTS Fast Track Online (5 days) - IELTS Fast Track In-Person (5 days) - IELTS Mindset Comprehensive Level 1 (weekly sessions)<ul><li>Recommend value-added services such as placement services to define language proficiency and recommend the right preparation course level.</li><li>Promote bundled package offers to maximize enrollments and candidate value.</li><li>Encourage candidates to attend IDP&rsquo;s IELTS Masterclasses, highlighting how they can enhance readiness and lead to enrollment in paid preparation courses.</li><li>Collaborate with the IELTS team to achieve sales targets and contribute to front office revenue growth.</li></ul>3. Candidate &amp; CRM Management<ul><li>Create and update candidate leads on Zoho CRM for IELTS courses.</li><li>Handle Kuwait University Zoho desk tickets during registration seasons.</li><li>Support candidates with accurate and timely updates regarding registration and test processes.</li></ul>4. Records &amp; Reporting <ul><li>Update offside Excel sheets with information from CD sheets to maintain accurate records.</li><li>Support back-office teams by sharing required updates and ensuring data accuracy.</li></ul>5. Events &amp; Outreach <ul><li>Attend IELTS education fairs, partner events, and IDP expos to promote IELTS services and preparation courses.</li><li>Support distribution of brochures and marketing materials at education/partner events.</li></ul>6. Language &amp; Cultural Support<ul><li>Provide English/Arabic translation services for Student Placement (SP) Counselors to assist students in understanding study abroad opportunities.</li></ul>Reporting Line <ul><li>Reports to: IELTS Test Centre Administrator / IELTS Manager</li></ul>Job Type: Full-timePay: KD350.000 per month

IELTS Support Officer (Female – Arabic & English)

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 A resort-like sanctuary in Kuwait&rsquo;s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder &ndash; the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating &ndash; you&rsquo;ll find soaring rooftop restaurants, leisure facilities and the city&rsquo;s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city&rsquo;s malls and souks within a few minutes&rsquo; drive, you can experience all the spoils of the city without spoiling your precious relaxation time.
 
 
 
 About The Role
 
 
 
 The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest&rsquo;s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the Front Office, reporting to the Front Desk Manager.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
 </li>
 <li>
 Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
 </li>
 <li>
 Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;
 </li>
 <li>
 Resolves guest complaints, and find opportunities to recognize and personalize the service
 </li>
 <li>
 experience for all guests
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 One + years' experience working within a luxury hotel or similar environment is considered an asset
 </li>
 <li>
 Excellent interpersonal skills and communication skills
 </li>
 <li>
 Cross cultural sensitivity, and customer service orientation
 </li>
 <li>
 Guest centricity and understanding the importance of guest&rsquo;s preferences.
 </li>
 <li>
 Excellent communication skills in both English and Arabic.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Full board single accommodation in a high-quality, well-resourced compound.
 </li>
 <li>
 Complimentary nights at Four Seasons Hotels worldwide.
 </li>
 <li>
 Paid home leave tickets.
 </li>
 <li>
 Quality employee meals.
 </li>
 <li>
 Free transportation to and from work.
 </li>
 <li>
 High-speed Wi-Fi in staff accommodation and transport.
 </li>
 <li>
 Regular social and sporting events.
 
 
 </li>
 </ul>
 
 Work Authorization
 
 
 
 Hotel will apply for the work authorization for the successful candidate
 
 
 We look forward to receiving your application!
</div>

Front Desk Receptionist

FOODHUB

Responsibilities:<ul><li>Oversee the daily operations of the front of house, ensuring high standards of service and customer satisfaction.</li><li>Train, mentor, and supervise front-of-house staff, including waitstaff, hosts, and bartenders.</li><li>Manage staffing levels, scheduling, and payroll to ensure adequate coverage during peak hours.</li><li>Ensure compliance with health and safety regulations, maintaining a clean and organized dining area.</li><li>Address customer inquiries, complaints, and feedback promptly to enhance guest experience.</li><li>Collaborate with kitchen staff to ensure timely and accurate food and beverage service.</li><li>Conduct regular inventory checks and assist in managing supplies and stock levels.</li><li>Implement and enforce company policies and procedures for front-of-house operations.</li><li>Prepare reports on staff performance, customer feedback, and operational issues for management review.</li></ul>Qualifications:<ul><li>Previous experience in a supervisory role within the hospitality industry is preferred.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Ability to work effectively under pressure in a fast-paced environment.</li><li>Proficiency in relevant software and technology for reservations and scheduling.</li><li>Flexibility to work various shifts, including evenings and weekends.</li></ul>Job Type: Full-timePay: KD250.000 - KD300.000 per monthApplication Question(s):<ul><li>HOW MANY YEARS OF EXPERIENCE AS FOH SUPERVISOR?</li><li>DO YOU HAVE VIP GOLDEN VISA OR NORMAL.?</li><li>WHAT IS YOUR CURRENT SALARY?</li><li>WHAT IS YOUR NATIONALITY?</li><li>PLEASE ENTER YOUR WATSAPP CONTACT NO. TO CONTACT YOU DIRECTLY.</li><li>WHEN IS YOUR BALADIYA/HEALTHCARD VALID DATE?</li><li>WHEN CAN YOU JOIN?</li></ul>

FOH SUPERVISOR

<div>Overview:
<div>
***This position is physically located in Kuwait in support of LOGCAP***</div><div></div><div> 
This position is responsible for operating a Billeting Office, assisting the Billeting Supervisor and Billeting Manager with keeping an accurate count on all keys, filing system of all military personnel hand receipts, managing housing furnishings, have excellent communication with the housing representatives, ensure that the 400 block is kept clean and safe for all tenants.</div>
Responsibilities:
<div>
This position description is subject to change at any time as needed to meet the requirements of the program or company.</div> 
<div></div><ul><li>
Process incoming and outgoing PCS, TCS, TDY, Contractors, deployed, and transit personnel on official government orders in support of OIF/OEF according to the Housing Office procedures.</li><li>
Maintain accurate manning roster and update the billeting data base.</li><li>
Provide daily information.</li><li>
Maintain key control and billeting records.</li><li>
Issue linen and billeting supplies to occupants.</li><li>
Answer incoming phone calls.</li><li>
Coordinate with all tenant unit representatives regarding room reservations and issues.</li><li>
Inventory, issue, and receive linen on a daily basis from a local BPA contract.</li><li>
Provide mission support on daily tasks.</li><li>
Maintain an accurate work order log as well as submitting work orders to the help desk on a daily basis.</li><li>
Monitor and check all vacant quarters on a daily basis.</li><li>
Provide daily inspections of all shelter and billeting areas</li><li>
Conduct monthly fire and safety inspections for all empty rooms.</li><li>
Conduct monthly fire extinguisher inspections in all buildings.</li><li>
Responsible for completing daily tasks</li><li>
Performs some custodial services within housing</li><li>
Escort technicians and laborers as needed to complete housing missions.</li><li>
Performs police calls around area assigned</li><li>
Other duties as assigned.</li></ul>
Qualifications:
<ul><li>Qualifications</li><li>
Minimum Qualifications<ul><li>
Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.<ul><li>
College degreed preferred/High School diploma required.</li></ul></li><li>
Experience:<ul><li>
Incumbent must demonstrate a high degree of English comprehension, including speaking, understanding, reading, writing, and typing.</li><li>
Must be capable to supervise personnel.</li><li>
Must be detailed oriented and organized. Must have computer system administrative experience, should be have experience in procedural development as well.</li></ul></li><li>
Skills:<ul><li>
Must be proficient in using Microsoft Office software (i.e. Word, Excel, and PowerPoint).</li><li>
Interpersonal and communication skills are requirements of this position as there is constant interaction with army personnel as well as fellow co-workers.</li><li>
Problem Solving abilities are required to ensure that in case of a supervisor being unavailable they can handle a situation on their own (e.g. run out of linen or space). Computer skills capable of using Microsoft Office software.</li></ul></li><li>
Working Environment:<ul><li>
This position works both indoors and outdoors and should expect to work in conditions of extreme heat and extreme dust (i.e. - dust storms, humidity, etc).
</li><li>Normal work week is 48 hours (6 days a week, 8 hours a day).
</li><li>Must be willing to work additional hours when mission requires.
</li><li>Must be on-call 24 hours a day, 7 days a week.
</li><li>This position requires flexibility in work hours (shift work)</li></ul></li><li>
Physical Requirement:<ul><li>
Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.</li></ul></li></ul></li></ul><h4 class="jobSectionHeader">
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</h4></div>

Desk Clerk

Hilton

<div>
 A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Oversee the entire Front Office operation to maintain high standards
 </li>
 <li>
 Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
 </li>
 <li>
 Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Set departmental objectives, work schedules, budgets, policies, and procedures
 </li>
 <li>
 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Conduct monthly communication meetings and produce minutes
 </li>
 <li>
 Manage staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Recruit, manage, train and develop the Front Office team
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Assist with other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 A degree or diploma in Hotel Management or equivalent
 </li>
 <li>
 A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 High level of commercial awareness and sales capabilities
 </li>
 <li>
 Experience of managing people and developing people
 </li>
 <li>
 Previous experience of managing a department and Profit and Loss account
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Familiar with Property Management Systems
 </li>
 <li>
 A degree or diploma in Hotel Management or equivalent
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Kuwait
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Office Manager

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