customer service - travel vacancies Jobs in Cairo Jobs In Alexandria Egypt

customer service - travel vacancies

front desk receptionist - sales office Jobs in Cairo Jobs In Alexandria Egypt

front desk receptionist - sales office

front office agent - waldorf astoria cairo heliopolis Jobs in Cairo Jobs In Alexandria Egypt

front office agent - waldorf astoria cairo heliopolis

guest relations officer Jobs in Cairo Jobs In Alexandria Egypt

guest relations officer

internal communication officer Jobs in Cairo Jobs In Alexandria Egypt

internal communication officer

front office and travel officer

Schneider Electric

<div>
 
 
 Who are we and what we stand for?
 
 
 
 
 
 
 When you work for Schneider Electric you work for a company that is passionate about its people. Our people vision says, Great people make Schneider Electric a great company. We are proud to promote purpose, diversity, inclusion, learning and work-life integration &ndash; we&rsquo;re a great place to work and we are continually striving to be the best place to work!
 
 
 
 
 
 
 Your Role &ndash; Magic happens when you bring great people together!
 
 
 
 
 
 <ul>
 <li>
 Answers, screens and directs telephone calls, recording and distributing telephone messages accurately.
 </li>
 <li>
 Greets customers and visitors and directs them to appropriate personnel.
 </li>
 <li>
 Operates a multiple position switchboard and routes calls to the appropriate person or location.
 </li>
 <li>
 Performs routine clerical functions such as typing, filing, sorting and mail distribution.
 </li>
 <li>
 Operates office equipment, including facsimile machine, photocopier, postage meter, etc.
 </li>
 <li>
 Perform special project duties as assigned.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Education: Bachelor's degree in business administration
 </li>
 <li>
 Experience: 0-3 years experience in the same field
 </li>
 <li>
 Professional English and Arabic written and spoken
 </li>
 <li>
 Computer skills (Microsoft office-Word, Excel, etc...)
 </li>
 </ul>
 
 
</div>

Front Office and Travel Officer

Hilton

<div>
 A Guest Relations Officer engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.
 
 
 
 What will I be doing?
 
 
 
 As a Guest Relations Officer, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
 </li>
 <li>
 Be responsible for special room assignments and suite occupancies
 </li>
 <li>
 Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
 </li>
 <li>
 Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
 </li>
 <li>
 Manage the Guest Relations Desk in the hotel lobby
 </li>
 <li>
 Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
 </li>
 <li>
 Maintain the inventory of Guest amenities
 </li>
 <li>
 Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Guest Relations Officer serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Calm, efficient, and organized with great attention to detail
 </li>
 <li>
 Excellent personal presentation and communication skills
 </li>
 <li>
 A passion for delivering exceptional levels of Guest service
 </li>
 <li>
 Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
 </li>
 <li>
 Computer literate and able to navigate through Company systems
 </li>
 <li>
 Professional manner with an emphasis on hospitality and guest service
 </li>
 <li>
 Guest relations experience in the hotel, leisure, and/or entertainment sectors
 </li>
 <li>
 Proven ability to listen and respond to demanding Guest needs
 </li>
 <li>
 Conflict resolution experience
 </li>
 <li>
 Cash handling experience
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Ramses
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Relations Officer

Talent 360 ME

<div>
 
 Role Overview
 
 
 
 Seeking a diplomatic Public Affairs Officer to represent executives in high-level government and ministerial settings, manage protocols, and build government relationships.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Represent executives in official government/ministerial meetings.
 </li>
 <li>
 Manage senior calendars, schedules, and diplomatic protocols.
 </li>
 <li>
 Support business development in digital transformation/smart government.
 </li>
 <li>
 Act as the CEO&rsquo;s right hand in official engagements.
 </li>
 <li>
 Build and maintain strong government/stakeholder relations.
 </li>
 <li>
 Handle scheduling, logistics, and follow-ups for interactions.
 </li>
 <li>
 Pursue opportunities with ministries and stakeholders.
 </li>
 <li>
 Remain flexible for ad-hoc representation and frequent travel.
 
 
 
 </li>
 </ul>
 
 Core Skills
 
 
 
 <ul>
 <li>
 Government protocol &amp; correspondence.
 </li>
 <li>
 Calendar management &amp; travel coordination.
 </li>
 <li>
 Public sector BD &amp; relationship building.
 </li>
 <li>
 Meeting representation &amp; minutes/reporting.
 </li>
 <li>
 Follow-up tracking &amp; task execution.
 </li>
 <li>
 High-level discretion &amp; diplomacy.
 </li>
 <li>
 English &amp; Arabic fluency.
 </li>
 <li>
 Poise, presence &amp; assertive communication.
 </li>
 <li>
 Flexibility in schedule &amp; travel.
 
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 Location: Al Sheikh Zayed
 </li>
 <li>
 Flexible hours
 </li>
 <li>
 Frequent travel (Cairo &amp; beyond)
 </li>
 <li>
 Mostly field-based
 </li>
 </ul>
</div>

Public Affairs Officer.

Arabian Construction Co.

<div>
 
 At
 
 Arabian Construction Company (ACC)
 
 , we pride ourselves on professionalism, service excellence, and operational efficiency across every touchpoint&mdash;including our front office.
 
 
 We are seeking a
 
 Front Desk Receptionist
 
 to be the welcoming face of our organization and the first point of contact for clients, visitors, and team members. This role plays a vital part in creating a professional and friendly environment while supporting administrative functions that keep our office running smoothly.
 
 
 
 
 
 
 What You&rsquo;ll Achieve:-
 
 
 
 
 
 
 
 Guest Experience
 
 
 <ul>
 <li>
 Greet and welcome all visitors in a professional, courteous, and friendly manner, ensuring they feel acknowledged and well-guided upon arrival.
 </li>
 <li>
 Maintain a well-organized and presentable reception area that reflects ACC&rsquo;s standards of excellence.
 </li>
 <li>
 Manage the sign-in process and visitor logs in compliance with company security policies.
 </li>
 </ul>
 
 
 Communication &amp; Coordination
 
 
 <ul>
 <li>
 Answer, screen, and route incoming calls efficiently, taking accurate messages when necessary.
 </li>
 <li>
 Respond promptly to email and in-person inquiries with clear, helpful communication.
 </li>
 <li>
 Coordinate meeting room bookings and notify relevant parties of scheduled appointments.
 </li>
 </ul>
 
 
 Administrative Support
 
 
 <ul>
 <li>
 Handle incoming and outgoing mail, couriers, and deliveries.
 </li>
 <li>
 Support internal departments with clerical tasks such as filing, data entry, photocopying, and document preparation.
 </li>
 </ul>
 
 
 Professional Office Management
 
 
 <ul>
 <li>
 Maintain confidentiality and discretion in handling sensitive documents or conversations.
 </li>
 <li>
 Liaise with building management for facility needs, maintenance issues, or access control.
 </li>
 <li>
 Support leadership and other team members with ad hoc administrative requests and office coordination.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Bring to ACC
 
 
 <ul>
 <li>
 High school diploma required; associate degree or higher in business administration or related field preferred.
 </li>
 <li>
 2&ndash;5 years of experience in a front desk, administrative assistant, or office coordinator role.
 </li>
 <li>
 Strong verbal and written communication skills in English (Arabic or French is a plus).
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
 </li>
 <li>
 Excellent interpersonal skills, professional demeanor, and a customer-service mindset.
 </li>
 <li>
 Ability to multitask and stay organized in a fast-paced environment.
 </li>
 <li>
 Dependable, punctual, and committed to maintaining high professional standards.
 </li>
 </ul>
 
 
 
 
 
 Why ACC?
 
 
 
 At ACC, we believe that every role contributes to our success&mdash;from the job site to the front office. As a member of our team, you&rsquo;ll be part of a supportive, dynamic environment that values professionalism, teamwork, and personal growth. We offer opportunities to grow within the company and contribute to projects that are shaping the future of construction and infrastructure across the region.
 
</div>

Front Desk Receptionist

<div>
 
 Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.
 
 
 
 
 It's not just a job vacancy, we will help you elevate your career by offering a variety of learning &amp; development programs, career growth &amp; thousands of opportunities all around the world. Take the next step and be the star of your own success story!
 
 
 
 
 What we offer:
 
 
 
 Thriving work environment.
 
 
 Team members' special rates for Hilton hotels worldwide.
 
 
 Thousand opportunities for career growth and development.
 
 
 Comprehensive learning &amp; development programs that fits all fields.
 
 
 Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.
 
 
 
 Competitive Compensation And Benefits.
 
 
 
 Daily duty meal.
 
 
 Life insurance.
 
 
 
 What will I be doing?
 
 
 
 As Front Office Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Achieve positive outcomes from Guest queries in a timely and efficient manner.
 </li>
 <li>
 Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
 </li>
 <li>
 Ensure that the Front Office Manager is kept fully aware of any relevant feedback from guests and, or, other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Follow company brand standards
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Front Office Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 </li>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Calm, efficient, and organized with great attention to detail
 </li>
 <li>
 Ability to multi-task while maintaining a positive attitude when working with a Guest
 </li>
 <li>
 Professional manner with an emphasis on hospitality and guest service
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience using ONQ system
 </li>
 <li>
 Previous work experience in a luxury hotel enviroment
 </li>
 <li>
 Previous experience in cash handling
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Cairo Heliopolis
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Office Agent - Waldorf Astoria Cairo Heliopolis

Booking.com

<div>
 
 About Us:
 
 
 
 At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We&rsquo;re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world!
 
 
 
 Booking.com is seeking a full time Account Manager for our lovely office in Cairo!
 
 
 
 
 Role Description:
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Identify, research, and contact prospective customers and build positive relationships that will generate future sales and repeat business;
 </li>
 <li>
 Responsible for maintaining a strong relationship with the accommodation partners (i.e. visiting accommodations, contacting on regular basis);
 </li>
 <li>
 Acting on leads, partner feedback and information on competitor activity;
 </li>
 <li>
 Able to translate statistics and insights about Booking.com's competitors as well as local market knowledge into relevant actions;
 </li>
 <li>
 Responsible for providing trainings to accommodations about the online reservation systems;
 </li>
 <li>
 Partner events: support in organizing Booking.com events and webinars, as well as participating in external events and trade fairs representing the company.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills:
 
 
 
 <ul>
 <li>
 Excellent face-to-face and telephone communication skills;
 </li>
 <li>
 Proficient Arabic &amp; English speaker and writer;
 </li>
 <li>
 Affinity/experience within e-travel and/or hotel/travel industry is a plus;
 </li>
 <li>
 Pro-active, sense of responsibility and can work independently;
 </li>
 <li>
 Great teammate, motivated and enjoys to work in e-travel and hospitality;
 
 
 
 </li>
 </ul>
 
 Benefits &amp; Perks - Global Impact, Personal Relevance:
 
 
 
 Booking.com&rsquo;s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
 
 
 <ul>
 <li>
 Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
 </li>
 <li>
 Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
 </li>
 <li>
 Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
 
 
 
 </li>
 </ul>
 
 Diversity, Equity and Inclusion (DEI) at Booking.com:
 
 
 
 Diversity, Equity &amp; Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
 
 
 Take it from our Chief People Officer, Paulo Pisano: &ldquo;At Booking.com, the diversity of our people doesn&rsquo;t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It&rsquo;s a place where you can make your mark and have a real impact in travel and tech.&rdquo;
 
 
 We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
 
 
 
 Application Process:
 
 
 
 <ul>
 <li>
 Let&rsquo;s go places together: How we Hire
 </li>
 <li>
 This role does not come with relocation assistance.
 
 
 
 </li>
 </ul>
 Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
 
 
 
 Please Attach CV And Additional Documentation In English Language.
 
 
 
 
 Pre-Employment Screening
 
 
 
 
 If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
 
</div>

Account Manager - Cairo

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 Job Accountabilities:
 
 
 <ol>
 <li>
 Handle inbound calls by following scripts and service guidelines to provide quick and accurate responses.
 </li>
 <li>
 Resolve customer queries and complaints by applying product knowledge and troubleshooting steps to achieve first-call resolution.
 </li>
 <li>
 Escalate complex cases by capturing details and forwarding them to supervisors or relevant departments to ensure timely resolution.
 </li>
 <li>
 Educate customers on ADIB&rsquo;s products and services by clearly explaining features, processes, and policies to increase satisfaction and usage.
 </li>
 <li>
 Follow standard operating procedures and compliance rules during every interaction to ensure regulatory adherence and minimize errors.
 </li>
 <li>
 Document call details and customer feedback accurately in CRM systems to maintain reliable records and support future service improvements.
 </li>
 <li>
 Support team targets by meeting daily KPIs such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
 </li>
 <li>
 Provide feedback on recurring customer issues by sharing insights with supervisors to help improve processes and reduce repeat calls.
 </li>
 </ol>
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or related field.
 </li>
 <li>
 Officer: 0&ndash;2 years of experience in call center.
 </li>
 <li>
 Senior Officer: 2&ndash;4 years of experience in call center.
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Excellent problem-solving and decision-making skills.
 </li>
 <li>
 Excellent organizational and time-management skills.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Good knowledge of call center software and systems.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, Word, PowerPoint).
 </li>
 </ul>
</div>

Call Center Agent (outsource)

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