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THE PALAVRA RESORT W.L.L

Position Summary:The Front Office Manager is responsible for overseeing all front desk operations, ensuring exceptional guest service, and maintaining efficient coordination among front office staff. The role focuses on guest satisfaction, staff supervision, financial performance, and operational excellence in line with the property&rsquo;s service standards and policies.Key Responsibilities:Guest Service &amp; Operations<ul><li>Supervise and manage the daily operations of the Front Office, including reception, guest services, concierge, and reservations (as applicable).</li><li>Ensure smooth check-in/check-out processes, room assignments, and guest inquiries are handled efficiently and courteously.</li><li>Anticipate guest needs and resolve any issues or complaints promptly and professionally.</li><li>Maintain a visible presence in the lobby to engage with guests and ensure a warm, welcoming atmosphere.</li><li>Coordinate with other departments (Housekeeping, Maintenance, F&amp;B, etc.) to ensure seamless guest experiences.</li><li>Oversee VIP arrivals, departures, and special arrangements.</li></ul>Team Management<ul><li>Recruit, train, schedule, and evaluate front office staff to ensure consistent high performance and adherence to service standards.</li><li>Motivate the team to achieve departmental goals and maintain a positive, professional work environment.</li><li>Conduct regular briefings and meetings to communicate updates, guest feedback, and operational priorities.</li></ul>Financial &amp; Administrative Responsibilities<ul><li>Manage the Front Office budget, ensuring cost control and optimal resource allocation.</li><li>Oversee room revenue, occupancy reports, and night audit operations.</li><li>Ensure accurate billing, cashiering, and financial transactions in accordance with accounting procedures.</li><li>Prepare reports on departmental performance, including occupancy rates, guest satisfaction, and staff productivity.</li></ul>Policies &amp; Standards<ul><li>Implement and enforce hotel policies, procedures, and brand standards across all front office functions.</li><li>Monitor and maintain cleanliness, organization, and professional appearance of the front desk and lobby areas.</li><li>Ensure data privacy, guest confidentiality, and security protocols are upheld at all times.</li><li>Handle lost and found procedures in compliance with hotel policy</li></ul>Job Type: Full-time

Front Office Manager

Hilton

<div>
 An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
 </li>
 <li>
 Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
 </li>
 <li>
 Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
 </li>
 <li>
 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
 </li>
 <li>
 Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous supervisory experience in Front Office within the hotel/leisure/retail
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 High level of commercial awareness and sales capabilities
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Assistant Front Office Manager

<div>Assistant Front Office Manager
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. 
 
 
What will I be doing? 
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul>
<li>Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li>
<li>Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li>
<li>Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li>
<li>Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul>
What are we looking for? 
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>High level of commercial awareness and sales capabilities</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Position Summary:The Head of Concierge is responsible for overseeing all concierge operations, ensuring the highest level of guest satisfaction, and maintaining smooth communication between guests and hotel departments. This role involves supervising concierge staff, managing guest requests, and delivering exceptional, personalised service that reflects the brand&rsquo;s standards of hospitality and professionalism.Key Responsibilities:<ul><li>Supervise, train, and motivate the concierge team to deliver outstanding guest service.</li><li>Ensure all guest inquiries, requests, and complaints are handled efficiently and courteously.</li><li>Manage and maintain up-to-date information about local attractions, restaurants, transportation, events, and entertainment.</li><li>Coordinate VIP arrivals, departures, and special guest requirements with other departments.</li><li>Establish strong relationships with local service providers (tour operators, transport companies, restaurants, etc.) to secure preferred services and rates.</li><li>Monitor the performance of concierge staff and ensure consistent adherence to service standards.</li><li>Maintain a high level of visibility in the lobby to personally assist guests and oversee concierge activities.</li><li>Prepare concierge schedules, reports, and budgets as required.</li><li>Handle special requests such as reservations, tickets, courier services, and personal shopping with confidentiality and efficiency.</li><li>Develop innovative ideas to enhance guest experiences and increase guest satisfaction scores.</li><li>Ensure that the concierge desk area is clean, well-organised, and fully equipped at all times.</li><li>Collaborate closely with the Front Office, Housekeeping, and Guest Relations teams to ensure seamless service.</li></ul>Job Type: Full-time

Head Of Concierge

<div>Guest Service Executive (Arabic Speaker)
A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out. 
 
 
What will I be doing? 
As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
<ul><li>Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work</li>
<li>Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.</li>
<li>Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests</li>
<li>Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager</li>
<li>Respond promptly to guest requests for a supervisor or manager</li>
<li>Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place</li>
<li>Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel</li>
<li>Ensure our customers receive a fast, efficient and friendly check in and check out</li>
<li>Ensure all customers&rsquo; queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained</li>
<li>Preparation and co-ordination of group arrivals/departures.</li>
<li>Ensure a good performance oriented working environment within the department and motivate the staff</li>
<li>Participate regularly in training courses and put the skills learned there into practice</li>
<li>Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly</li>
<li>Have detailed knowledge of the fire, safety and evacuation procedures of the hotel</li>
<li>Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary</li>
</ul>What are we looking for? 
A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts</li>
<li>Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error</li>
<li>Ability to listen effectively and comprehend the English language to understand and obtain instructions and information</li>
<li>Ability to see and hear in order to observe and detect signs of emergency situations</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Executive (Arabic Speaker)

VGA Holdings

Office Manager Job DescriptionSummary: The Office Manager is responsible for the overall organization, maintenance, and administrative support of the office environment. This role ensures office operations run smoothly and efficiently, creating a productive and pleasant work setting for all employees.Reporting To: Head of Operations, HR Manager, or CEO/Executive DirectorKey Responsibilities1. Office Administration &amp; Management<ul><li>Daily Operations: Oversee and manage all general administrative activities, ensuring efficient and effective office function.</li><li>Correspondence: Manage incoming/outgoing mail, courier services, and act as the primary point of contact for external communication.</li><li>Record Keeping: Maintain organized filing systems (physical and digital) for administrative records, vendor contracts, and compliance documentation.</li><li>Budget Support: Manage the office supply budget, track expenditures, and process invoices and expense reports related to office operations.</li></ul>2. Facilities &amp; Maintenance<ul><li>Maintenance Coordination: Schedule and supervise office repairs, maintenance, and cleaning services, ensuring a safe and clean working environment.</li><li>Equipment: Manage all office equipment (printers, copiers, phone systems), ensuring they are functional, maintained, and stocked with necessary supplies.</li><li>Space Management: Oversee the organization of common areas, meeting rooms, and kitchen facilities.</li><li>Security &amp; Access: Manage office security systems, issue access badges, and handle key management.</li></ul>3. Supply &amp; Inventory Management<ul><li>Procurement: Monitor and maintain inventory of office supplies, kitchen stock, and equipment, placing orders as needed while seeking cost-effective vendors.</li><li>Asset Tracking: Maintain an accurate inventory list of company property, furniture, and IT peripherals.</li></ul>4. HR &amp; Staff Support<ul><li>Onboarding/Offboarding Logistics: Coordinate logistical needs for new hires (setting up workstations, ordering equipment, managing desk assignment) and handle offboarding logistics for departing staff.</li><li>Travel Coordination: Arrange and book domestic and international travel, accommodation, and ground transportation for staff as required.</li><li>Event Planning: Organize and coordinate internal and external company events, meetings, catering, and staff social activities.</li></ul>5. Vendor &amp; Guest Relations<ul><li>Front-of-House: Serve as the professional and welcoming first point of contact for all visitors, clients, and guests.</li><li>Vendor Liaison: Manage and maintain relationships with building management, cleaning services, catering companies, and other office vendors.</li></ul>Required Qualifications &amp; SkillsQualifications:<ul><li>High School Diploma required; Associate's or Bachelor's Degree in Business, Administration, or a related field is highly preferred.</li><li>Minimum of 3+ years of experience in an office management, administrative assistant, or equivalent role.</li></ul>Core Skills<ul><li>Organizational Mastery: Exceptional planning, time management, and organizational skills with meticulous attention to detail.</li><li>Communication: Excellent verbal and written communication skills with a professional demeanor.</li><li>Problem-Solving: Proactive and resourceful approach to quickly resolving office issues.</li><li>Technical Proficiency: High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with office management software or scheduling tools.</li><li>Discretion: Proven ability to handle sensitive information and maintain strict confidentiality.</li></ul>Must be able to join immediately**Interested candidates can share their CV to info@vgaholdings.com or can message on WhatsApp +973 66621566 (No calls)Job Type: Full-timePay: BD300.000 - BD800.000 per monthAbility to commute/relocate:<ul><li>Manama: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Office Manager

<div>
 A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
 
 
 
 What will I be doing?
 
 
 
 As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Achieve positive outcomes from Guest queries in a timely and efficient manner
 </li>
 <li>
 Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
 </li>
 <li>
 Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
 </li>
 <li>
 Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Follow company brand standards
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 </li>
 <li>
 Completed high school certificate or equivalent
 </li>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in cash handling
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain City Centre Hotel &amp; Residences
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Receptionist

Explore 229+ Front office manager in Manama this October. Find roles across top companies and apply now to boost your career.

229 front office manager jobs IN Manama

Front Office Manager

Assistant Front Office Manager

Assistant Front Office Manager

Head Of Concierge

Guest Service Executive (Arabic Speaker)

Office Manager

Receptionist