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front office manager

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25193652<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Marriott Orlando Downtown, 400 West Livingston Street, Orlando, Florida, United States, 32801<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<b>Expiration Date:</b> 01/18/2026<p></p><div><p><b>
Additional Information: </b>This hotel is owned and operated by an independent franchisee, United Capital Corp. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel&rsquo;s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.</p><p>
Marriott Orlando Downtown is seeking a dynamic and experienced Front Office Manager to lead our front desk team and ensure exceptional guest experiences. The successful candidate will oversee daily operations, maintain high standards of customer service, and collaborate with other departments to create a welcoming and efficient environment for our guests.</p><p>
Responsibilities<br>
Manage and supervise front office staff, including hiring, training, and scheduling.<br>
Oversee guest check-in and check-out processes, ensuring smooth and efficient service.<br>
Address and resolve guest complaints in a professional and timely manner.<br>
Maintain accurate records of daily operations and report to senior management.<br>
Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.<br>
Monitor and manage inventory of front office supplies and equipment.<br>
Implement and uphold hotel policies and procedures related to front office operations.</p><p>
Requirements<br>
Proven experience as a Front Office Manager or similar role in the hospitality industry.<br>
Excellent leadership and interpersonal skills.<br>
Strong problem-solving abilities and attention to detail.<br>
Ability to work under pressure and handle difficult situations with professionalism.<br>
Proficient with front office software and Microsoft Office Suite.<br>
Flexibility to work various shifts, including weekends and holidays.<br>
High school diploma or equivalent; a degree in Hotel Management or related field is a plus.</p><p></p><p><br>
Salary, no bonus. 60k - 73k</p><p><i>
This company is an equal opportunity employer.</i></p><p>
frnch1</p></div></div><p></p>

Front Office Manager

Even Hotel Sweetwater - Doral, an IHG Hotel

<p><b>Front Office Manager &ndash; EVEN Hotel Miami Doral (IHG)</b></p><p>Miami Doral, FL<br/>Full-Time | Leadership Role<br/>Brand: EVEN Hotel &ndash; part of <b>IHG Hotels &amp; Resorts</b></p><p><b>About Us</b></p><p>EVEN Hotel Miami Doral is seeking an energetic and hands-on <b>Front Office Manager</b> to join our leadership team! This role is perfect for a hospitality leader who thrives in a fast-paced environment, loves creating exceptional guest experiences, and is passionate about developing successful teams.</p><p><b>Position Summary</b></p><p>The Front Office Manager oversees all Front Office operations and ensures a seamless guest experience from arrival to departure. This role partners closely with the General Manager and requires a flexible leader who is <b>willing to assist in all departments</b> to support hotel success.</p><p>Spanish proficiency is <b>required</b> due to the needs of our guest demographic and team communication.</p><p><b>Key Responsibilities</b></p><p><b>Leadership &amp; Team Management</b></p><ul><li>Lead, train, coach, and supervise the Front Desk team</li><li>Conduct interviews, participate in hiring, coaching, and performance reviews</li><li>Foster a positive, professional, and collaborative work environment</li></ul><p><b>Guest Experience</b></p><ul><li>Ensure exceptional service delivery at every guest touchpoint</li><li>Resolve escalated guest concerns with professionalism and empathy</li><li>Support guest satisfaction goals, aiming for 80%+ brand standards</li></ul><p><b>Front Office Operations</b></p><ul><li>Oversee daily operations including check-in/out, cashiering, and reservations</li><li>Ensure accuracy in billing, cash handling, and compliance procedures</li><li>Create schedules according to forecasted occupancy and business needs</li><li>Assist at the desk or throughout the hotel as needed to maintain smooth operations</li></ul><p><b>Quality &amp; Brand Standards</b></p><ul><li>Inspect lobby, public areas, and back-office spaces for cleanliness and organization</li><li>Support quality assurance goals and uphold IHG brand standards</li><li>Partner with housekeeping and engineering on service and maintenance needs</li></ul><p><b>Communication &amp; Administration</b></p><ul><li>Communicate clearly with guests, staff, and leadership</li><li>Help lead team meetings, trainings, and daily huddles</li><li>Ensure required documentation, onboarding, and brand training are completed</li><li>Maintain confidentiality and compliance with all policies</li></ul><p><b>Qualifications</b></p><ul><li><b>Spanish Required</b> (verbal &amp; written)</li><li>Previous Front Desk Supervisor or Assistant Manager experience preferred</li><li>Strong leadership, communication, and problem-solving skills</li><li>Ability to multitask, stay organized, and adapt quickly</li><li>Experience with PMS systems, Microsoft Word/Excel preferred</li><li>Must be open and willing to support <b>all departments</b> when needed</li><li>Hospitality experience strongly preferred</li></ul><p><b>Why Join Us</b></p><ul><li>Be part of a modern, wellness-focused hotel brand</li><li>Work within the global network of <b>IHG Hotels &amp; Resorts</b>, with growth opportunities</li><li>Supportive leadership team and positive workplace culture</li><li>A chance to make a meaningful impact on guest experiences and team development</li></ul><p><b>Apply Today!</b></p><p>If you&rsquo;re a motivated hospitality leader ready to grow your career and elevate the guest experience, we&rsquo;d love to meet you!</p><p><b>Apply now and join the leadership team at EVEN Hotel Miami Doral.</b></p><p>Job Type: Full-time</p><p>Pay: From $48,000.00 per year</p><p>Work Location: In person</p>

Threefoot Hotel

<div><div><b>Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we&rsquo;re not about numbers&hellip;we&rsquo;re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we&rsquo;re constantly looking for individuals who work well together for a unified purpose. For our leadership, we&rsquo;re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you&rsquo;re all about, consider joining our Team.</b><br>
<br>
<b>Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our Front Office Manager!</b><br>
<b>
</b><br>
<b>Lead front office activities of hotel and proactively look for opportunities to create memorable experiences for our guests! Responsible for driving excellent guest service results and assisting guests with aspects of their stay, reservation and room assignment activities including various requests and inquiries. Ensure team members are provided training, support and tools to take care of our guests. Their expertise will focus on maximizing profits, developing and retaining employees and exceeding guest expectations.</b><br>
</div><div><div><b>BENEFITS:</b></div>
<ul><li>Competitive Salary!</li>
<li>Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!</li>
<li>401k with employer MATCH!</li>
<li>Paid PTO!</li>
<li>Uniforms Provided for most positions!</li>
<li>Team Member Hotel Discount Program!</li>
</ul>
</div><div><br>
<b>ESSENTIAL FUNCTIONS:</b></div>
<ul><li>Scheduling of guest services front desk representatives, night audit staff and breakfast attendants (as applicable)</li>
<li>Fulfill shift(s) as Manager on Duty as assigned.</li>
<li>Hands on approach to leading the Guest Services team.</li>
<li>Maintains staffing levels of the department.</li>
<li>Maintains supplies and inventory controls for the Front Office and Pantry.</li>
<li>Provide management support and coverage in other areas of hotel (as needed)</li>
<li>Review all schedules, ensuring all issues are identified and addressed</li>
<li>Conduct guest services meetings and ensure employees are kept informed</li>
<li>Be very familiar with the hotel computer system for training maintenance and trouble shooting.</li>
<li>Complete credit check daily.</li>
<li>Adhere to all Systems &amp; Controls of the Front Office and appropriate areas of responsibilities.</li>
<li>Assure knowledge and training of Marketing Programs of company and hotel.</li>
<li>Recruit, manage, and train, Front Office Team</li>
<li>Train front desk/guest services, night audit staff on all Company and Brand standard programs</li>
<li>Train front desk/guest services, night audit, staff on rewards programs and requirements</li>
<li>Maximize room occupancy at best rates.</li>
<li>Establish consistent Standard Operating Procedures</li>
<li>Ensure staff is in compliance with Company Appearance and Grooming standards.</li>
<li>Assigns duties and shifts to team members and observes performances to ensure adherence to hotel policies and established operating procedures.</li>
<li>Review guest experience scores; review scores with staff; make recommendations for improvement</li>
<li>Ensure that the staff is in proper uniform including name tags and in good condition</li>
<li>Respond to all guest inquiries, complaints and special requests.</li>
<li>Create work environment where staff are motivated, productive and positive</li>
<li>Track all of corporate accounts</li>
<li>May be required at any time to assume the job duties of the Front Desk Clerk or any other position which is directly supervised by this position.</li>
<li>Comply with hotel security, fire regulations, and all health/safety regulations and legislation</li>
<li>Oversee smooth operation of breakfast service (as applicable)</li></ul><br>
<div>
</div><div></div><div><br>
<b>SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:</b></div>
<ul><li>Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.</li>
<li>Previous experience as a front desk, guest service supervisor or manager preferred</li>
<li>Must have excellent leadership and organizational skills.</li>
<li>Must have excellent customer service skills</li>
<li>Must have excellent verbal and written communication skills</li>
<li>Must be familiar with Microsoft Office</li>
<li>Must be familiar with operation of office equipment e.g.- copier, printer, facsimile machine, telephone etc.</li>
<li>Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. Must be able to work without constant supervision.</li>
<li>Required to work desk shifts as needed</li></ul><br>
<div>
</div><div></div><div><br>
<b>PHYSICAL DEMANDS:</b></div>
<ul><li>Ability to stand for the entire scheduled shift.</li>
<li>While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.</li>
<li>May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.</li>
<li>Must be capable of effectively using close vision, distance vision, and color vision.</li>
<li>Able to operate in mentally and physically stressful situations</li></ul><br>
<div></div>
<div></div><div><b>QUALIFICATION STANDARDS:</b></div>
<ul><li>High school education required. Some college Some college preferred.</li>
<li>Minimum one (1) year in a management role in a hotel required.</li>
<li>Must be able to effectively lead a team</li>
<li>Knowledge of and ability to operate personal computers and various property specific applications.</li>
<li>Ability to read and speak English fluently. Second or multiple languages are a plus.</li>
<li>Ability to perform under pressure.</li></ul><br>
<div></div><div><br>
<div><b>EEO Employer</b></div></div></div>

Legacy Ventures

<p><div><div><div><p><b>Company Overview:</b> We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.</p></div><br>
<p><b>
Summary</b>: Manage the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.</p></div></div><br>
<div><div><b>
Key Responsibilities:
</b><br>
<br>
<li>Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.</li><br>
<li>Implement company and franchise programs and manage the operations of the Front Office (Front Desk, PBX, Bell Stand, Concierge, Transportation, Valet) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers.</li><br>
<li>Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.</li><br>
<li>Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.</li><br>
<li>Monitor and maintain the Front Office systems and equipment to ensure their optimum performance.</li></div></div></p>

Sage Hospitality

<div>Why us?:
<div>
Why Us - The Blackstone (1)</div>
Job Overview:
<div>
Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.</div>
Responsibilities:
<ul><li>Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.</li><li>
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts ensuring the guests are satisfied.</li><li>
Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.</li><li>
Courteously answers inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room rates, increase occupancy and revenue.</li><li>
Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.</li><li>
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up to provide guests with timely and efficient service.</li><li>
Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.</li><li>
Maintain a friendly, cheerful and courteous demeanor at all times.</li><li>
Perform other duties as assigned, requested or deemed necessary by management.</li><li>
Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.</li><li>
Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.</li><li>
Coordinate and supervise the activities and foster good relations with our valet service, taxi services, and the Airport Connection to provide the maximum level of quality service.</li><li>
Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.</li><li>
Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage.</li><li>
Provide guest transportation as required by hotel&rsquo;s standard operating procedures.</li><li>
Order all supplies and maintain inventory control minimizing unnecessary expenses.</li><li>
Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.</li><li>
Implement emergency training and procedures to ensure appropriate protection of the hotel&rsquo;s guests, staff and company assets.</li><li>
Provide weekly schedule for all Front Office Associates, posted by 3pm on Friday.</li><li>
Responsible for covering/finding replacements for call-offs.</li><li>
Ensure proper communication to subordinates on all hotel activities in a way that insures that guest needs are being met in a timely fashion.</li><li>
Ensures all new hires are aware of all aspects of the hotel.</li><li>
Ensure all associates are properly trained on Fosse along with all other systems/procedures that will help them provide our guests with quality service. Make sure all Front Desk Associates are SSM trained.</li><li>
Provide motivation to the department.</li><li>
Ensure all Front Office Associate duties are completed daily (checklists, call back log, guest request log, wake-up log, etc&hellip;)</li><li>
Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel.</li><li>
Ensure the front desk is represented at each Safety Committee Meeting.</li><li>
Participates in Hotel MOD program</li></ul>
Qualifications:
<div><b>
Education/Formal Training</b></div><div>
High School diploma or equivalent</div><div></div><div><b><br>
Experience</b></div><div>
Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.</div><div></div><div><b><br>
Knowledge/Skills</b></div><ul><li>
Must have total understanding of all hotel front office procedures.</li><li>
Requires working knowledge of guest services and hotel services, policies or operations. Working knowledge is generally learned on-the-job.</li><li>
Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.</li><li>
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.</li><li>
Must be fluent in oral and written English.</li><li>
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.</li><li>
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.</li><li>
Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.</li></ul><div><b>
Physical Demands</b></div><div>
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><ul><li>
Ability to read written forms of communication and monochrome computer screen.</li><li>
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.</li><li>
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.</li><li>
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.</li><li>
Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.</li></ul><div><b>
Environment</b></div><ul><li>
Work inside 95%Material/Equipment Used</li><li>
Prolonged standing at indoor, thermostatically climate-controlled workstation.</li></ul>
Benefits:
<ul><li>Eligible to participate in Sage bonus plan. Up to 20% of your salary.</li><li>
Unlimited paid time off</li><li>
$50 cell phone reimbursement</li><li>
Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit</li><li>
Eligible to enroll in dental insurance with employer contribution towards premiums &amp; vision insurance</li><li>
Eligible to participate in the Company&rsquo;s 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period</li><li>
Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000 company contribution</li><li>
Eligible to enroll in Health, Dependent and Commuter flexible spending accounts</li><li>
Company paid Basic Life and AD&amp;D insurance coverage, with option to enroll in additional coverage</li><li>
Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance</li><li>
Company-paid short-term disability</li><li>
WINFertility guidance for those enrolled in Sage medical plan</li><li>
Calm Health Application Subscription</li><li>
Tuition Reimbursement of up to $2,000 per calendar year</li><li>
Paid FMLA leave for up to a period of 12 weeks</li><li>
Employee Assistance Program</li><li>
Great discounts on Hotels, Restaurants, and much more.</li></ul>
Salary: USD $72,800.00 - USD $78,800.00 /Yr.</div>

Moxy Washington, DC Downtown

<div><h3 class="jobSectionHeader"><b><i>Seeking a seasoned Front Office Manager to lead and encourage our TEAM!</i></b></h3><h4 class="jobSectionHeader"><b>
Perks</b></h4><p>
Management Development Program, TEAM discounts and more!</p><p><b>
About Us:</b> Our TEAM culture motivates and encourages each individual member to achieve &ldquo;MORE&rdquo; in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!</p><p><b><i>
T.E.A.M = Together Everyone Achieves More</i></b></p><p><b>
About the Role:</b> Are you a passionate, energetic leader that impressing guests comes naturally? Are you an aspiring hospitality professional who is ambitious, eager to learn and understands the value of working in a team-based environment? If this sounds like you, consider this exciting opportunity!</p><p>
As<i> Front Office Manager</i>, you will mentor our dynamic front office TEAM ensuring outstanding customer service and delivering positive delivering an exceptional experience to every guest at our hotel.</p><p><b>
TEAM Benefits:</b></p><ul>
<li>
Bonus Eligible</li>
<li>401k</li>
<li>Health/Dental/Vision/Life/Voluntary Insurance</li>
<li>Team and Travel Discounts</li>
<li>Career advancement opportunity</li>
</ul><p><i>
Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.</i></p><p><i>
Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&amp;B discounts! Get away to relax, visit family or see the World!</i><br>
<br>
<b>Responsibilities: </b>In this role you will be responsible for the training, coaching, and daily operations of guest services for the hotel. This includes the front desk, reservations, and audit as well as general guest services working side-by-side with the team daily. This position helps to set the tone for the guest experience and demonstrates leadership by setting the example of exceptional guest service.</p><p>
As Front Office Manager, you will work effectively as a team contributor on all assignments and independently. The person in this key role is exceptional in communicating and coordinating work efforts with their team and others to achieve outstanding guest and team member satisfaction throughout the hotel. Performs quality work within deadlines with or without direct supervision.<br>
<br>
<b>Requirements:</b></p><ul>
<li>
Previous 2+ years of Front Office Manager experience in a branded hotel environment</li>
<li>College degree or coursework in hospitality related field preferred</li>
<li>Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)</li>
<li>Fluency in English: additional languages preferred. Spanish language skills are beneficial</li>
<li>Excellent verbal and written communication skills</li>
<li>High energy with effective and influential people skills. Positive attitude and the desire to motivate others</li>
<li>Strong leadership skills</li>
<li>Superior interpersonal and customer service skills</li>
<li>Reliable with the ability to multi-task and work under pressure</li>
<li>Full availability is required, must be able to work varied hours including nights, weekends, and holidays</li>
</ul><p>
Compensation: $60,000-$65,000 per year</p></div>

<div><b>Additional Information</b><br>
<b>Job Number</b>25192948<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The St. Regis Bal Harbour Resort, 9703 Collins Avenue, Bal Harbour, Florida, United States, 33154<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<b>Pay Range:</b> $67,000 - $89,000 annually<br>
<b>Bonus Eligible:</b> Y<p></p><div><div>
<p><b>JOB SUMMARY</b></p>
<p></p><p>Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.</p>
<p></p><p><b>CANDIDATE PROFILE
</b></p><p></p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
<p></p><p><b>CORE WORK ACTIVITIES</b></p>
<p></p><p><b>Leading Guest Services Team</b></p>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures recognition of employees is taking place across areas of responsibility.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<p></p><p><b>Maintaining Guest Services and Front Desk Goals</b></p>
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul>
<p></p><p><b>Managing Projects and Policies</b></p>
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
<p></p><p><b>Ensuring Exceptional Customer Service
</b></p><ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul>
<p></p><p><b>Managing and Conducting Human Resource Activities</b></p>
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Manages employee progressive discipline procedures for Front Office Staff.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</li></ul>
<p></p><p><b>Additional Responsibilities
</b></p><ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul><br>
</div><p></p><div>
</div><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

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