sales manager

front office manager

account director (oman)

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front office manager pre opening omani national

Louvre Hotels Group MENA

<div>
 As a Front Office Manager, you are responsible to oversee all aspects that impact guest service and hotel operations, with a focus on optimizing revenue and ensuring excellence in every interaction. Your responsibilities include managing room availability and overseeing daily Front Office functions, including guest check-in and check-out procedures.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
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 Provide strong leadership and guidance to the front office team.
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 Manage the Front Office team&rsquo;s, schedules, and performance to maintain high service standards.
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 Focus on delivering an outstanding guest experience from arrival to departure.
 </li>
 <li>
 Train and guide the team to provide personalized and efficient service, address guest concerns, and exceed expectations.
 </li>
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 Streamline front office procedures, check-in/check-out processes, and reservation systems for operational efficiency.
 </li>
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 Implement and enforce hotel policies and procedures to enhance operational effectiveness.
 </li>
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 Conduct ongoing training programs to enhance the skills and knowledge of front office colleagues.
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 Foster a positive and collaborative work environment to encourage professional growth.
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 Handle escalated guest issues or concerns, demonstrating problem-solving skills and ensuring resolutions align with hotel standards.
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 Work closely with other departments to ensure seamless communication and cooperation.
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 Collaborate with sales and marketing teams to optimize room revenue.
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 Assist in the preparation and management of the front office budget.
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 Monitor expenses, control costs, and contribute to the financial success of the hotel.
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 Stay updated on technological advancements in hotel management systems and ensure their effective use in front office operations.
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 Monitor and maintain high standards of cleanliness, service, and guest satisfaction.
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 Conduct regular inspections to ensure adherence to quality standards.
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 Prepare and analyze reports related to front office performance, occupancy rates, and guest satisfaction.
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 Use data-driven insights to identify areas for improvement.
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 Establish effective communication channels within the front office team and with other departments.
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 Ensure clear and open communication to enhance overall hotel operations.
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 Conduct regular training sessions on customer service, hotel policies, and operational procedures.
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 Maintain a well-informed and capable front office team.
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 Ensure compliance with industry regulations, safety standards, and hotel policies.
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 Stay informed about changes in regulations that may impact front office operations.
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 Uphold environmental, health, and safety standards in alignment with organizational policies.
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 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
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 </ul>
</div>

Front Office Manager - Pre-Opening | Omani National

TIVOLI

<div>Company Description 
Rising above the fairways of the LA VIE Club Golf Course, Tivoli Muscat Hotel &amp; Residences is a distinctive new address with a Western lifestyle in the Omani capital. Part of the prestigious LA VIE development, the property offers a sophisticated stay just ten minutes from Muscat International Airport and close to the Oman Convention &amp; Exhibition Centre.
This new-build property will comprise 79 elegant hotel rooms and 100 fully serviced branded residences. Interiors will reflect the elegance of European design with a modern edge, many enjoying impressive views over the course and surrounding hills. 
Job Description 
As the Front Office Manager of Tivoli Muscat, you will lead the Front Office team during the critical pre-opening and post-opening phases of the hotel. You are responsible for ensuring the smooth operation of all Front Office functions including Reception, Guest Relations, Concierge, and Bell Desk. You will be instrumental in setting up SOPs, training staff, and delivering Tivoli&rsquo;s legendary guest service in line with our luxury standards.
Key Responsibilities:
Pre-Opening Phase:<ul><li>
Assist in the recruitment, onboarding, and training of Front Office team members.</li><li>
Develop and implement Standard Operating Procedures (SOPs) in line with Tivoli brand guidelines.</li><li>
Coordinate with IT and Operations teams for PMS (Property Management System) setup, front desk design, and back-of-house systems.</li><li>
Participate in departmental budgeting, resource planning, and forecasting.</li><li>
Collaborate with Sales &amp; Marketing for VIP arrival preparations during soft openings and launch.</li></ul>
Operational Responsibilities (Post-Opening):<ul><li>
Oversee daily front office operations ensuring a seamless and personalized guest experience.</li><li>
Manage the team in delivering high-quality service including check-in/out, guest inquiries, and problem resolution.</li><li>
Ensure all guest requests, concerns, and feedback are handled promptly and professionally.</li><li>
Maintain strong working relationships with other departments to ensure smooth guest operations.</li><li>
Monitor room inventory, rate availability, and front office financial transactions.</li><li>
Lead the team by example in grooming, behavior, and service standards.</li><li>
Handle VIP guests and special requests with utmost attention and discretion.</li></ul>
People &amp; Leadership:<ul><li>
Foster a positive and service-oriented work environment.</li><li>
Conduct regular departmental meetings, briefings, and performance reviews.</li><li>
Mentor and develop team members for career growth and succession planning.</li><li>
Ensure compliance with local labor laws, hotel policies, and Tivoli standards.</li></ul> 
Qualifications<ul><li> 
Degree/Diploma in Hospitality Management or related field.</li><li>
Minimum 3-5 years of experience in a similar role in a luxury or upscale hotel environment.</li><li>
Prior pre-opening experience is highly preferred.</li><li>
Strong knowledge of OPERA PMS and front office systems.</li><li>
Excellent communication, leadership, and organizational skills.</li><li>
Fluent in English; Arabic language skills are an advantage.</li></ul> 
Additional Information<ul><li> 
Opportunity to be part of a prestigious hotel launch in Muscat.</li><li>
Competitive salary and benefits package.</li><li>
Dynamic working environment with career advancement opportunities within Tivoli and Minor Hotels Group.</li></ul></div>

Front Office Manager

<div>Company Description 
As the Security Manager for the pre-opening phase of Tivoli Muscat, you will be responsible for developing and implementing safety and security protocols to safeguard guests, staff, and property. You will lead all security-related planning and execution as the hotel transitions from construction to operational readiness, ensuring full compliance with Omani regulations and Tivoli brand standards. 
Job Description 
Key Responsibilities:
Pre-Opening Phase:<ul><li>
Develop the full security and safety operational plan for the hotel&rsquo;s opening.</li><li>
Liaise with local authorities (Royal Oman Police, Civil Defence, Ministry of Tourism) to ensure all regulatory requirements are met.</li><li>
Design and implement emergency response procedures, fire drills, and evacuation plans.</li><li>
Oversee installation and setup of security systems (CCTV, access control, alarms).</li><li>
Recruit, train, and manage the security team in preparation for the hotel opening.</li><li>
Assist in the development of departmental SOPs and training materials.</li><li>
Collaborate with contractors and project teams to ensure site safety during pre-opening.</li></ul>
Operational Phase (Post-Opening):<ul><li>
Monitor and ensure the safety and security of guests, employees, and hotel assets.</li><li>
Conduct risk assessments and implement proactive strategies to mitigate threats.</li><li>
Ensure compliance with internal policies and local law enforcement regulations.</li><li>
Coordinate security coverage for VIP visits, events, and high-profile guests.</li><li>
Manage incident reports, investigations, and follow-up actions.</li><li>
Maintain close coordination with local emergency services and government agencies.</li><li>
Conduct regular audits and training sessions to ensure preparedness.</li></ul> 
Qualifications<ul><li> 
Nationality: Omani (as per localization requirements)</li><li>
Proven experience (5+ years) in hotel security management or related field, preferably in a pre-opening or international hotel environment.</li><li>
Strong understanding of local Omani security laws and regulations.</li><li>
Excellent leadership, organizational, and crisis management skills.</li><li>
Ability to work under pressure and make quick, informed decisions.</li><li>
Strong communication skills in both Arabic and English.</li><li>
Certified in First Aid, Fire Safety, and Emergency Response (preferred).</li></ul> 
Additional Information<ul><li> 
Competitive salary and benefits package in line with Omani labor law.</li><li>
Career development opportunities within Tivoli and Minor Hotels group.</li><li>
Exposure to international hospitality operations and standards.</li></ul></div>

Security Manager

<div>Company Description 
Rising above the fairways of the LA VIE Club Golf Course, Tivoli Muscat Hotel &amp; Residences is a distinctive new address with a Western lifestyle in the Omani capital. Part of the prestigious LA VIE development, the property offers a sophisticated stay just ten minutes from Muscat International Airport and close to the Oman Convention &amp; Exhibition Centre.
This new-build property will comprise 79 elegant hotel rooms and 100 fully serviced branded residences. Interiors will reflect the elegance of European design with a modern edge, many enjoying impressive views over the course and surrounding hills. 
Job Description 
As the Executive Housekeeper for the pre-opening of Tivoli Muscat, you will play a pivotal role in establishing the Housekeeping department from the ground up. You will oversee all aspects of housekeeping operations including rooms, public areas, laundry, and back-of-house cleanliness, ensuring the highest standards of luxury, efficiency, and guest satisfaction in line with Tivoli brand standards. This role requires strong leadership, pre-opening experience, and a detailed operational approach.
Key Responsibilities:
Pre-Opening Phase:<ul><li>
Participate in pre-opening planning, budgeting, recruitment, procurement, and setting up SOPs.</li><li>
Design and implement Housekeeping operational workflows, policies, and procedures.</li><li>
Oversee the selection, purchasing, and inventory of linen, guest amenities, equipment, and cleaning supplies.</li><li>
Recruit, train, and onboard the housekeeping team to meet brand standards and local regulations.</li><li>
Coordinate with other departments (e.g., Rooms, Engineering, Front Office) to ensure readiness for opening.</li><li>
Set up cleaning schedules and room assignment systems (manual/digital).</li></ul>
Operational Responsibilities:<ul><li>
Lead, train, and manage all housekeeping and laundry team members.</li><li>
Ensure the cleanliness and maintenance of guest rooms, public areas, and back-of-house.</li><li>
Monitor and maintain departmental budgets, inventories, and cost controls.</li><li>
Implement quality control measures and conduct regular inspections.</li><li>
Ensure compliance with health, safety, and hygiene regulations.</li><li>
Handle guest complaints and feedback professionally to ensure high satisfaction.</li><li>
Coordinate with Front Office and Maintenance for room readiness and preventive maintenance.</li><li>
Prepare departmental reports including occupancy-related forecasts and performance metrics.</li></ul>
People &amp; Culture:<ul><li>
Foster a positive and motivated work environment through training, communication, and recognition.</li><li>
Monitor performance and provide ongoing feedback and development for team members.</li><li>
Ensure staffing levels are adequate and aligned with operational needs and occupancy.</li></ul> 
Qualifications 
<ul><li>Minimum 5 years of experience in a similar role, preferably with international luxury hotel brands.</li><li>
Proven experience in hotel pre-opening is required.</li><li>
Strong leadership and team development skills.</li><li>
Excellent communication and organizational skills.</li><li>
Proficient in housekeeping systems and hotel property management software.</li><li>
Good understanding of budgeting, scheduling, and inventory control.</li><li>
Knowledge of local labor laws and hygiene standards.</li><li>
Fluent in English; Arabic is a plus.</li></ul> 
Additional Information<ul><li> 
Opportunity to be part of a prestigious hotel launch in Muscat.</li><li>
Competitive salary and benefits package.</li><li>
Dynamic working environment with career advancement opportunities within Tivoli and Minor Hotels Group.</li></ul></div>

Executive Housekeeper

<div>Company Description 
Rising above the fairways of the LA VIE Club Golf Course, Tivoli La Vie Muscat Hotel &amp; Residences is a distinctive new address with a western lifestyle in the Omani capital. Part of the prestigious LA VIE development, the property offers a sophisticated stay just ten minutes from Muscat International Airport and close to the Oman Convention &amp; Exhibition Centre. 
Job Description 
As the Learning and Development Manager at Tivoli La Vie Muscat Hotel &amp; Residences, you will play a pivotal role in shaping the hotel&rsquo;s culture, service standards, and operational excellence from the ground up. Responsible for the development and execution of all training and development programs during the pre-opening phase and post-opening operations, you will ensure our team members are equipped with the skills and values needed to deliver exceptional guest experiences in line with Tivoli&rsquo;s luxury brand standards.
Key Responsibilities:
Pre-Opening Phase:<ul><li>
Develop and implement the Pre-Opening Training Plan in alignment with Tivoli brand standards and operational goals.</li><li>
Conduct Training Needs Analysis across departments to determine role-specific training requirements.</li><li>
Coordinate with department heads and the corporate office to schedule and deliver brand immersion, induction, and skills training programs.</li><li>
Design and deliver Train-the-Trainer programs to develop departmental training champions.</li><li>
Support recruitment and onboarding by ensuring all new hires receive consistent and engaging training experiences.</li><li>
Work closely with project teams to integrate L&amp;D strategies with operational timelines.</li></ul>
Post-Opening Phase:<ul><li>
Establish a continuous learning culture that supports career growth, retention, and performance excellence.</li><li>
Maintain training records and evaluate the effectiveness of programs using KPIs and feedback.</li><li>
Facilitate soft skills, leadership development, and service excellence workshops.</li><li>
Partner with operational leaders to identify talent gaps and support succession planning.</li><li>
Lead compliance and mandatory training programs (e.g., health &amp; safety, fire safety, brand compliance).</li><li>
Manage performance improvement initiatives and coaching plans when required.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree in Human Resources, Education, Hospitality Management, or related field.</li><li>
Minimum 3&ndash;5 years of L&amp;D experience in a luxury hotel environment; pre-opening experience is highly desirable.</li><li>
Strong knowledge of hospitality service standards, training methodologies, and adult learning principles.</li><li>
Excellent presentation, facilitation, and communication skills.</li><li>
Fluency in English is required; Arabic is an advantage.</li><li>
Proficiency in MS Office; experience with Learning Management Systems (LMS) preferred.</li><li>
Ability to work under pressure and adapt to the dynamic demands of a pre-opening project.</li></ul> 
Additional Information<ul><li> 
A unique opportunity to shape the culture and standards of a prestigious new property in Muscat.</li><li>
Competitive salary and benefits in line with industry standards.</li><li>
Career development opportunities within Minor Hotels Group (Tivoli&rsquo;s parent company).</li><li>
A collaborative and forward-thinking working environment.</li></ul></div>

Learning and Development Manager

RYBOA HAIMA

THIS POSITION IS FOR OMANI NATIONALS ONLY. Ensures safe and environmentally responsible operations by developing, implementing, and monitoring HSE policies, procedures, and programs. Provide expert advice, conduct risk assessments, investigate incidents, and promote a strong safety culture across the organization.<ul><li>Minimum 10 years experience with 7 years in Oil &amp; Gas 5 years HSE leadership position</li><li>DEGREE in Engineering Science or HSE </li><li>NEBOSH Diploma (or equivalent in Health and safety)</li><li>Strong knowledge of HSE regulations, standards, and best practices.</li><li>Excellent communication, interpersonal, and presentation skills.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in relevant software and tools (e.g., incident management systems).</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>THIS OPENING IS FOR OMANI NATIONALS ONLY. PLEASE APPLY ONLY IF YOU ARE AN OMANI NATIONAL</li></ul>

HSE MANAGER (Omani Only)

National United

About UsNational United Co. LLC is a leading provider of construction and infrastructure services in Oman. With expertise in telecom civil works, FTTH, network tower construction, wastewater connections, tank cleaning &amp; maintenance, turnkey commercial &amp; residential building projects, and the supply of industrial, electrical, and building materials, we are expanding our Building Materials Division and looking for an experienced professional to manage operations of our materials shop.Position: Procurement &amp; Sales Manager &ndash; Building Materials ShopExperience Required: 6&ndash;8 years (in Oman market, mandatory)Key Responsibilities:Procurement &amp; Inventory Management<ul><li>Source and negotiate with suppliers for industrial, electrical, and building materials.</li><li>Ensure cost-effective purchasing while maintaining quality standards.</li><li>Manage vendor relationships and evaluate supplier performance.</li><li>Oversee inventory levels, stock availability, and warehouse operations.</li><li>Coordinate logistics for timely delivery and replenishment.</li></ul>Sales &amp; Business Development<ul><li>Develop and implement sales strategies to drive revenue and profitability.</li><li>Build and maintain relationships with contractors, consultants, and clients in the Omani construction market.</li><li>Identify new sales opportunities, market trends, and competitive offerings.</li><li>Lead and mentor the sales team to achieve targets.</li><li>Prepare quotations, negotiate contracts, and finalize deals.</li><li>Deliver regular sales and procurement reports to senior management.</li></ul>Qualifications &amp; Skills:<ul><li>6&ndash;8 years of proven experience in Oman, preferably in building materials trading or construction supply.</li><li>Strong network within Oman&rsquo;s construction and materials market.</li><li>Solid knowledge of procurement, vendor management, and supply chain processes.</li><li>Excellent communication, negotiation, and leadership skills.</li><li>Proficiency in MS Office and ERP systems.</li><li>Valid Omani driving license preferred.</li></ul>Job Type: Full-time

Procurement & Sales Manager (Building Materials Shop)

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