front office manager

hr officer

front office receptionist

Hilton

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 A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
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 Oversee the entire Front Office operation to maintain high standards
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 Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
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 Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
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 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
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 Set departmental objectives, work schedules, budgets, policies, and procedures
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 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
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 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
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 Maintain good communication and working relationships with all hotel departments
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 Monitor staffing levels to meet cover business demands
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 Conduct monthly communication meetings and produce minutes
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 Manage staff performance issues in compliance with company policies and procedures
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 Recruit, manage, train and develop the Front Office team
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 Comply with hotel security, fire regulations and all health and safety legislation
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 Act in accordance with policies and procedures when working with front of house equipment and property management systems
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 Assist with other departments, as necessary
 
 
 
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 What are we looking for?
 
 
 
 Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
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 A degree or diploma in Hotel Management or equivalent
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 A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
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 High level of IT proficiency
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 High level of commercial awareness and sales capabilities
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 Experience of managing people and developing people
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 Previous experience of managing a department and Profit and Loss account
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 Excellent leadership, interpersonal and communication skills
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 Accountable and resilient
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 Commitment to delivering a high level of customer service
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 Ability to work under pressure
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 Excellent grooming standards
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 Flexibility to respond to a variety of work situations
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 Ability to work on your own and as part of a team
 
 
 
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 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
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 Familiar with Property Management Systems
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 A degree or diploma in Hotel Management or equivalent
 
 
 
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 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Kuwait
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
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Front Office Manager

Calo Inc.

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 About Calo
 
 
 
 Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We&rsquo;re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
 
 
 
 Role Overview
 
 
 
 We are looking for an experienced Quality Controller who will be responsible for checking the quality of all incoming and outgoing material and products as well as the production procedures. You will be a firm advocate of quality in our business.
 
 
 The ideal candidate will possess a trained eye for detail and will be reliable and committed. In depth knowledge and comprehension of quality standards is essential. The goal is to ensure that our products are made of flawless materials with well-functioning equipment. That way our customers will enjoy high-quality service so that we can achieve long-term success.
 
 
 
 Main Responsibilities
 
 
 
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 Inspect procedures of the entire production cycle (from purchasing to customer delivery) to ensure they are efficient and comply with Food Safety &amp; Quality standards.
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 Approve incoming materials by confirming specifications, conducting a visual and measurement test, and rejecting and returning unacceptable materials.
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 Approve in-process production by confirming required specifications, conducting visual and measurement tests, and communicating the required adjustments to the concerned managers.
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 Maintain records of testing, information, and various metrics such as the number of defective products per day, kitchen inspection results, Hygiene &amp; Sanitation Inspection, etc.
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 Monitor the use of equipment to ensure it is safe and well-maintained and report any that doesn&rsquo;t meet the requirements.
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 Select output samples and check them using appropriate methods (measuring dimensions, testing functionality, comparing to specifications, etc.)
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 Conduct staff awareness training sessions on food Safety &amp; quality
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 Support the team to develop and implement a food safety &amp; quality management system.
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 Address customer complaints by conducting a thorough investigation and preparing a corrective action plan for non-conformities.
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 Prepare and submit reports to the line manager.
 
 
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 Ideal Candidate
 
 
 
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 Must have had a minimum of 3 years of previous proven experience as a quality controller, or any relevant role in the catering or hotel industry.
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 Minimum Bachelor&rsquo;s Degree from a Food Background (Food Technology/Food Science/Microbiology/Bio-Chemistry etc.)
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 Must be HACCP certified with a Level 03 as a minimum requirement.
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 Familiarity with quality testing machines and systems.
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 Proficiency in MS Office.
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 Strong verbal and written English language skills.
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 Possesses a confident, firm, and pleasant personality that can work well with a team.
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 Currently located in Kuwait.
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 Familiar with Kuwait's rules and regulations as per the municipality/MOH.
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Quality Specialist - Kuwait

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Front Office Manager

Quality Specialist - Kuwait