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front office supervisor

Wyndham Hotels & Resorts

<div><h1 class="jobSectionHeader">SUMMARY</h1>
The Front Office Supervisor, reporting directly to the Front Office Manager, is responsible for overseeing front desk operations during shifts, ensuring that guests receive excellent service, and that all front desk activities are handled efficiently. This role involves supervising front desk staff, handling guest issues, and supporting the Front Office Manager in ensuring smooth operations.
KEY RESPONSIBILITIES<ul><li>
Oversee front desk activities during shifts, including guest check-in, check-out, room assignments, and billing.</li><li>
Ensure that front desk staff adhere to hotel policies, procedures, and service standards.</li><li>
Monitor the daily performance of the front desk to ensure efficient and courteous guest service.</li><li>
Address and resolve guest inquiries, complaints, and requests in a timely and professional manner.</li><li>
Handle escalated guest concerns and ensure guests receive personalized attention, especially VIP guests.</li><li>
Monitor guest feedback and online reviews, taking corrective action when necessary to maintain high satisfaction levels.</li><li>
Assist in training, coaching, and mentoring front desk staff to maintain high service standards.</li><li>
Ensure that new hires are properly oriented and trained on front desk systems and hotel procedures.</li><li>
Provide continuous feedback to staff and assist with performance evaluations.</li><li>
Assist with managing room inventory and ensuring accurate room status updates in the property management system.</li><li>
Help prepare shift reports, financial summaries, and other documentation as needed.</li><li>
Ensure that front desk equipment is functioning properly and that the workspace is clean and organized.</li><li>
Liaise with housekeeping, reservations, maintenance, and other departments to ensure smooth coordination of guest services.</li><li>
Communicate important guest information to relevant departments, including special requests, preferences, and complaints.</li><li>
Attend regular meetings and participate in cross-departmental coordination efforts.</li><li>
Ensure the accurate processing of cash, credit card, and other payment transactions.</li><li>
Balance front desk cash drawers at the end of each shift and ensure compliance with financial controls.</li><li>
Handle guest issues or emergencies that arise during the shift, escalating to management when necessary.</li><li>
Ensure compliance with hotel safety, security, and emergency procedures.</li></ul>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:<ul><li>
Team management skills.</li><li>
Excellent guest service delivery.</li><li>
Excellent communication and interpersonal skills.</li><li>
Problem-solving and conflict-resolution abilities.</li><li>
Good organizational and time-management skills.</li><li>
Accountability.</li><li>
Flexibility.</li><li>
Positive can-do attitude.</li></ul><h1 class="jobSectionHeader">
BACKGROUND</h1><ul><li>
Minimum 2 years&rsquo; experience as a receptionist within a 5 star branded hotel.</li><li>
Proficiency in Opera Cloud</li><li>
Arabic speaker preferred</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Effective Communication<h3 class="jobSectionHeader">
Sales Skills</h3>
Upselling Skills<h3 class="jobSectionHeader">
Customer service</h3>
VIP and Loyalty Guest Relations</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Honesty, Trust, Accountability, Customer focus, Fun, Diversity, Innovation, Teamwork, Adaptability, Efficiency, Fairness, Performance, Respect, Friendly, Reliable, Enjoy, Care, Respect for customers, Respect for employees</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Learning &amp; development programmes, Career development, Employee rate in all Wyndham hotels globally</div></div>

Front Office Supervisor

Orta Anadolu

The Front Desk Supervisor is responsible for overseeing the daily front desk operations of the residential property, ensuring residents and visitors receive professional and courteous service. The role includes supervising front desk staff, maintaining security procedures, and ensuring smooth communication between residents and property management.Key Responsibilities:<ul><li>Supervise front desk staff and manage shift schedules</li><li>Ensure residents and visitors are greeted and assisted in a professional manner</li><li>Monitor visitor access and maintain security procedures</li><li>Handle resident inquiries, requests, and complaints promptly</li><li>Coordinate with maintenance and housekeeping teams for service requests</li><li>Maintain records of visitors, deliveries, and resident communications</li><li>Ensure proper handling of keys, access cards, and parking permits</li><li>Prepare daily reports and update management on operational matters</li><li>Train new front desk team members</li><li>Ensure the reception area is clean, organized, and presentable at all times</li></ul>Requirements:<ul><li>Diploma or relevant qualification preferred</li><li>Previous experience in residential property, hospitality, or customer service</li><li>Good communication and interpersonal skills</li><li>Basic computer knowledge</li><li>Ability to handle situations calmly and professionally</li><li>Willingness to work shifts, including weekends and holidays</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have experience in Hospitality? Yes or No. If yes, how many years.</li></ul>Experience:<ul><li>Front Desk Supervisor: 3 years (Required)</li></ul>Location:<ul><li>Manama (Required)</li></ul>

Front Desk Supevisor

Lagoona Beach Luxury Resort & Spa

Position Title: Guest Service Agent Department: Front Office Reports To: Front Office Manager or his/her authorized representative Shift Assignment: Evening and Graveyard Shifts Eligibility: Male candidates onlyRole OverviewThe Guest Service Agent is responsible for delivering exceptional service to guests at the reception desk, ensuring smooth check‑in and check‑out processes, and assisting with guest inquiries. This role requires professionalism, courtesy, and the ability to handle operational tasks efficiently during evening and overnight shifts.Key Responsibilities<ul><li>Welcome guests warmly and assist with check‑in, check‑out, and room assignments.</li><li>Handle guest inquiries, requests, and complaints in a polite and professional manner.</li><li>Maintain accurate records of guest information and transactions.</li><li>Support the Front Office team in ensuring smooth operations during evening and graveyard shifts.</li><li>Perform light to moderate heavy lifting when required (e.g., luggage assistance, moving supplies).</li><li>Ensure compliance with hotel policies, procedures, and service standards.</li><li>Coordinate with other departments to meet guest needs promptly.</li><li>Uphold the image of Lagoona Beach Luxury Resort &amp; Spa by maintaining a professional appearance and demeanor.</li></ul>Qualifications &amp; Skills<ul><li>Previous experience in hospitality or customer service preferred.</li><li>Strong communication and interpersonal skills.</li><li>Ability to remain calm and courteous under pressure.</li><li>Physically fit to handle occasional lifting tasks.</li><li>Flexibility to work evening and overnight shifts.</li><li>Team‑oriented with a positive attitude.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsExperience:<ul><li>Reception / Front Office in a Hotel: 2 years (Required)</li><li>OPERA: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Required)</li></ul>

Guest Service Agent (Multi-Tasking) Gentlemen

ROMEOS

PREFFERED - LADY EXPERIENCED IN REAL ESTATE / BUSINESS CENTER EXPERIENCEWe are seeking a proactive and well-organized Front Desk cum Admin Assistant to join our team. The ideal candidate will be the first point of contact for our company and responsible for managing the front desk as well as providing over all administrative &amp; operational support to ensure smooth and efficient office operations.Key ResponsibilitiesGreet and assist visitors, clients, and vendors professionally.Answer, screen, and forward incoming calls in a courteous manner.Handle incoming and outgoing mail, packages, and deliveries.Maintain office supplies inventory and order as needed.Preparation of documents, reports, and correspondence.Manage meeting room bookings and coordinate office maintenance tasks.Manage filing, employee, client records, and other clerical duties.Ensure the front desk/ reception and whole office areas are tidy and presentable.Invoicing and payment collection . Any other job role as and when assigned. RequirementsHigh school diploma or equivalent (Bachelor&rsquo;s degree preferred).Proven experience in a sales, business center and administrative role is an advantage.Proficient in Microsoft Office (Word, Excel, Outlook).Accounting knowledge, invoicing , payments collection will be preference.. Ability to work independently and under supervision. CRM Software knowledge. Small Event Organization skill is a plus. Preferred QualificationsExperience in Real estate, business center dealings preferred.Fluent in English (Arabic is a plus)Commute to work. Job Type: Full-timePay: BD250.000 - BD400.000 per monthJob Type: Full-timePay: BD250.000 - BD400.000 per month

Real Estate Agent for a Co-working space

Top Seekers Co.

REPORTS TO: M&amp;P Supervisor / Maintenance Engineer Job Summary:The Foreman AC is responsible for supervising and coordinating air conditioning and HVAC installation, maintenance and repair works. He ensures all AC activities are carried out safely, efficiently and in accordance with technical standards and drawing.KEY RESPONSIBILITIES:&middot; Supervise daily AC/HVAC installation, maintenance and repair activities.&middot; Allocated task and manage AC technicians on site.&middot; Read HVAC drawing and operation manual.&middot; Ensure proper installation.&middot; Monitor preventive &amp; corrective maintenance of HVAC systems.&middot; Diagnose system faults and support technicians in troubleshooting&middot; Coordinate with supervisor and engineer.&middot; Maintain preventive and corrective records.&middot; Ensure parts are used correctly.&middot; Monitor quality of work and ensure timely completion of task.&middot; Update supervisor and engineer daily activities task.SKILLS &amp; COMPETENCIES REQUIRED:&middot; Must have basic computer skill. (Office)&middot; Must have good English communication skill (reading, Writing and Speaking).&middot; Must be able to work independently and reliably.&middot; Must have high level of expertise in reviewing blueprints drawing.&middot; Must Have high level of expertise in installing new air conditioning systems&middot; Must Have high level of expertise to attend emergency repair and resolve issues.&middot; Must have deep understanding of fabricating equipment parts to meet specialty needs or replace parts that may not be readily available.&middot; Must have high level of expertise to search market for spare parts.&middot; Must have capability to lead AC Technicians&middot; Must Have capability to lead AC annual maintenance contractQUALIFICATION &amp; EXPERICE REQUIRED:&middot; Diploma in mechanical&middot; Certificate in HVAC &amp; Refrigeration from a reputable vocational institute.&middot; Must have a minimum of (7) years of experience in hotel, resorts, residential complex maintenance.&middot; Age below 30 years.Interested candidates may send CV to: Email: mathew@topseekersbh.comWhatsApp:+973 33930088 (No calls, message only)Job Type: Full-timeApplication Question(s):<ul><li>What is your notice period to join?</li><li>What is your nationality?</li><li>What is your age?</li><li>What visa are you on currently?</li><li>Are you currently residing in Bahrain? If not, which country?</li><li>What are your monthly salary expectations?(in BHD)</li><li>What is your current salary?</li><li>Do you possess a Diploma in mechanical and a Certificate in HVAC &amp; Refrigeration? </li></ul>Experience:<ul><li>AC Foreman: 7 years (Preferred)</li></ul>Language:<ul><li>English (Fluent) &amp; Arabic (Preferred) (Required)</li></ul>

AC FOREMAN REQUIRED

Propel Consult

About Royal Saray ResortLocated on Bahrain&rsquo;s stunning coastline, Royal Saray Resort is a prestigious 7-star destination offering elite hospitality, personalized service, and unforgettable experiences. We are seeking a polished and professional Front Desk Agent to deliver a world-class welcome and departure experience to our distinguished guests.Job SummaryAs a Front Desk Agent, you will be the first point of contact for guests. Your role is to provide a warm, efficient, and memorable experience during check-in, throughout their stay, and at check-out&mdash;always embodying the refined luxury and service standards of Royal Saray Resort.Key Responsibilities<ul><li>Greet and check in guests with professionalism and genuine hospitality.</li><li>Manage check-outs and handle payments, billing, and guest accounts accurately.</li><li>Respond to guest inquiries, requests, and complaints promptly and courteously.</li><li>Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction.</li><li>Maintain accurate records in the Property Management System (PMS).</li><li>Upsell rooms and services to enhance guest experience and drive revenue.</li><li>Follow all resort procedures, security protocols, and brand standards.</li></ul>Qualifications &amp; Requirements<ul><li>Minimum 1&ndash;2 years&rsquo; experience in front desk or guest services at a luxury hotel.</li><li>Knowledge of Opera or other hotel PMS is an advantage.</li><li>Strong communication skills, fluent in English (Arabic or other languages is a plus).</li><li>Impeccable grooming, professional demeanor, and a guest-first attitude.</li><li>Flexibility to work shifts, weekends, and holidays.</li></ul>What We Offer<ul><li>Competitive salary and service charge</li><li>Accommodation, meals, and transportation provided</li><li>Health insurance and wellness benefits</li><li>Professional development and career growth within Sevens Holding Group</li><li>A premium work environment in one of the region&rsquo;s most exclusive resorts</li></ul>Job Types: Full-time, PermanentPay: Up to BD300.000 per monthExperience:<ul><li>Front Desk : 2 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Front Desk Agent

Nordic Holdings

can join immediatelyProcurement Operations<ul><li>Assist in sourcing, negotiating, and purchasing goods and services to meet operational needs and budget targets.</li><li>Prepare and process Purchase Requisitions (PRs), Purchase Orders (POs), and follow up to ensure on-time delivery.</li><li>Ensure all purchases follow the hotel&rsquo;s procurement policy, authorization matrix, and documentation requirements.</li></ul>Vendor &amp; Cost Management<ul><li>Maintain an approved supplier list; evaluate vendors for quality, pricing, reliability, and service levels.</li><li>Support contract negotiations, quotations comparison, and cost-saving initiatives.</li><li>Monitor market trends and recommend alternative suppliers/products to optimize cost and quality.</li></ul>Receiving &amp; Inventory Coordination<ul><li>Coordinate with Receiving/Stores to ensure goods received match PO specifications (quantity, quality, expiry dates, etc.).</li><li>Support monthly inventory checks and investigate variances (F&amp;B, HK chemicals, engineering spares, etc.).</li><li>Ensure correct storage, FIFO/FEFO practices (especially for F&amp;B and chemicals), and proper documentation.</li></ul>Compliance &amp; Controls<ul><li>Ensure compliance with brand standards, HACCP/food safety requirements, and local regulations.</li><li>Maintain accurate procurement records (quotations, approvals, delivery notes, invoices) for audits and finance reconciliation.</li><li>Assist in controlling non-approved purchases and ensuring proper competitive bidding processes where required.</li></ul>Internal Stakeholder Support<ul><li>Liaise daily with department heads (Executive Chef, Housekeeper, Chief Engineer, Front Office, etc.) to prioritize urgent requirements.</li><li>Support end users with product specifications, alternatives, and lead time planning.</li><li>Help manage purchasing schedules for high-demand periods (events, seasonality, Ramadan, peak occupancy).</li></ul>Job Type: Full-time

Asst. Purchasing Manager

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