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front office supervisor

Wyndham Hotels & Resorts

<div><h1 class="jobSectionHeader">SUMMARY</h1>
The Front Office Supervisor, reporting directly to the Front Office Manager, is responsible for overseeing front desk operations during shifts, ensuring that guests receive excellent service, and that all front desk activities are handled efficiently. This role involves supervising front desk staff, handling guest issues, and supporting the Front Office Manager in ensuring smooth operations.
KEY RESPONSIBILITIES<ul><li>
Oversee front desk activities during shifts, including guest check-in, check-out, room assignments, and billing.</li><li>
Ensure that front desk staff adhere to hotel policies, procedures, and service standards.</li><li>
Monitor the daily performance of the front desk to ensure efficient and courteous guest service.</li><li>
Address and resolve guest inquiries, complaints, and requests in a timely and professional manner.</li><li>
Handle escalated guest concerns and ensure guests receive personalized attention, especially VIP guests.</li><li>
Monitor guest feedback and online reviews, taking corrective action when necessary to maintain high satisfaction levels.</li><li>
Assist in training, coaching, and mentoring front desk staff to maintain high service standards.</li><li>
Ensure that new hires are properly oriented and trained on front desk systems and hotel procedures.</li><li>
Provide continuous feedback to staff and assist with performance evaluations.</li><li>
Assist with managing room inventory and ensuring accurate room status updates in the property management system.</li><li>
Help prepare shift reports, financial summaries, and other documentation as needed.</li><li>
Ensure that front desk equipment is functioning properly and that the workspace is clean and organized.</li><li>
Liaise with housekeeping, reservations, maintenance, and other departments to ensure smooth coordination of guest services.</li><li>
Communicate important guest information to relevant departments, including special requests, preferences, and complaints.</li><li>
Attend regular meetings and participate in cross-departmental coordination efforts.</li><li>
Ensure the accurate processing of cash, credit card, and other payment transactions.</li><li>
Balance front desk cash drawers at the end of each shift and ensure compliance with financial controls.</li><li>
Handle guest issues or emergencies that arise during the shift, escalating to management when necessary.</li><li>
Ensure compliance with hotel safety, security, and emergency procedures.</li></ul>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:<ul><li>
Team management skills.</li><li>
Excellent guest service delivery.</li><li>
Excellent communication and interpersonal skills.</li><li>
Problem-solving and conflict-resolution abilities.</li><li>
Good organizational and time-management skills.</li><li>
Accountability.</li><li>
Flexibility.</li><li>
Positive can-do attitude.</li></ul><h1 class="jobSectionHeader">
BACKGROUND</h1><ul><li>
Minimum 2 years&rsquo; experience as a receptionist within a 5 star branded hotel.</li><li>
Proficiency in Opera Cloud</li><li>
Arabic speaker preferred</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Effective Communication<h3 class="jobSectionHeader">
Sales Skills</h3>
Upselling Skills<h3 class="jobSectionHeader">
Customer service</h3>
VIP and Loyalty Guest Relations</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Honesty, Trust, Accountability, Customer focus, Fun, Diversity, Innovation, Teamwork, Adaptability, Efficiency, Fairness, Performance, Respect, Friendly, Reliable, Enjoy, Care, Respect for customers, Respect for employees</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Learning &amp; development programmes, Career development, Employee rate in all Wyndham hotels globally</div></div>

Front Office Supervisor

Orta Anadolu

The Front Desk Supervisor is responsible for overseeing the daily front desk operations of the residential property, ensuring residents and visitors receive professional and courteous service. The role includes supervising front desk staff, maintaining security procedures, and ensuring smooth communication between residents and property management.Key Responsibilities:<ul><li>Supervise front desk staff and manage shift schedules</li><li>Ensure residents and visitors are greeted and assisted in a professional manner</li><li>Monitor visitor access and maintain security procedures</li><li>Handle resident inquiries, requests, and complaints promptly</li><li>Coordinate with maintenance and housekeeping teams for service requests</li><li>Maintain records of visitors, deliveries, and resident communications</li><li>Ensure proper handling of keys, access cards, and parking permits</li><li>Prepare daily reports and update management on operational matters</li><li>Train new front desk team members</li><li>Ensure the reception area is clean, organized, and presentable at all times</li></ul>Requirements:<ul><li>Diploma or relevant qualification preferred</li><li>Previous experience in residential property, hospitality, or customer service</li><li>Good communication and interpersonal skills</li><li>Basic computer knowledge</li><li>Ability to handle situations calmly and professionally</li><li>Willingness to work shifts, including weekends and holidays</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have experience in Hospitality? Yes or No. If yes, how many years.</li></ul>Experience:<ul><li>Front Desk Supervisor: 3 years (Required)</li></ul>Location:<ul><li>Manama (Required)</li></ul>

Front Desk Supevisor

Lagoona Beach Luxury Resort & Spa

Position Title: Guest Service Agent Department: Front Office Reports To: Front Office Manager or his/her authorized representative Shift Assignment: Evening and Graveyard Shifts Eligibility: Male candidates onlyRole OverviewThe Guest Service Agent is responsible for delivering exceptional service to guests at the reception desk, ensuring smooth check‑in and check‑out processes, and assisting with guest inquiries. This role requires professionalism, courtesy, and the ability to handle operational tasks efficiently during evening and overnight shifts.Key Responsibilities<ul><li>Welcome guests warmly and assist with check‑in, check‑out, and room assignments.</li><li>Handle guest inquiries, requests, and complaints in a polite and professional manner.</li><li>Maintain accurate records of guest information and transactions.</li><li>Support the Front Office team in ensuring smooth operations during evening and graveyard shifts.</li><li>Perform light to moderate heavy lifting when required (e.g., luggage assistance, moving supplies).</li><li>Ensure compliance with hotel policies, procedures, and service standards.</li><li>Coordinate with other departments to meet guest needs promptly.</li><li>Uphold the image of Lagoona Beach Luxury Resort &amp; Spa by maintaining a professional appearance and demeanor.</li></ul>Qualifications &amp; Skills<ul><li>Previous experience in hospitality or customer service preferred.</li><li>Strong communication and interpersonal skills.</li><li>Ability to remain calm and courteous under pressure.</li><li>Physically fit to handle occasional lifting tasks.</li><li>Flexibility to work evening and overnight shifts.</li><li>Team‑oriented with a positive attitude.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsExperience:<ul><li>Reception / Front Office in a Hotel: 2 years (Required)</li><li>OPERA: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Required)</li></ul>

Guest Service Agent (Multi-Tasking) Gentlemen

ROMEOS

PREFFERED - LADY EXPERIENCED IN REAL ESTATE / BUSINESS CENTER EXPERIENCEWe are seeking a proactive and well-organized Front Desk cum Admin Assistant to join our team. The ideal candidate will be the first point of contact for our company and responsible for managing the front desk as well as providing over all administrative &amp; operational support to ensure smooth and efficient office operations.Key ResponsibilitiesGreet and assist visitors, clients, and vendors professionally.Answer, screen, and forward incoming calls in a courteous manner.Handle incoming and outgoing mail, packages, and deliveries.Maintain office supplies inventory and order as needed.Preparation of documents, reports, and correspondence.Manage meeting room bookings and coordinate office maintenance tasks.Manage filing, employee, client records, and other clerical duties.Ensure the front desk/ reception and whole office areas are tidy and presentable.Invoicing and payment collection . Any other job role as and when assigned. RequirementsHigh school diploma or equivalent (Bachelor&rsquo;s degree preferred).Proven experience in a sales, business center and administrative role is an advantage.Proficient in Microsoft Office (Word, Excel, Outlook).Accounting knowledge, invoicing , payments collection will be preference.. Ability to work independently and under supervision. CRM Software knowledge. Small Event Organization skill is a plus. Preferred QualificationsExperience in Real estate, business center dealings preferred.Fluent in English (Arabic is a plus)Commute to work. Job Type: Full-timePay: BD250.000 - BD400.000 per monthJob Type: Full-timePay: BD250.000 - BD400.000 per month

Real Estate Agent for a Co-working space

Top Seekers Co.

REPORTS TO: M&amp;P Supervisor / Maintenance Engineer Job Summary:The Foreman AC is responsible for supervising and coordinating air conditioning and HVAC installation, maintenance and repair works. He ensures all AC activities are carried out safely, efficiently and in accordance with technical standards and drawing.KEY RESPONSIBILITIES:&middot; Supervise daily AC/HVAC installation, maintenance and repair activities.&middot; Allocated task and manage AC technicians on site.&middot; Read HVAC drawing and operation manual.&middot; Ensure proper installation.&middot; Monitor preventive &amp; corrective maintenance of HVAC systems.&middot; Diagnose system faults and support technicians in troubleshooting&middot; Coordinate with supervisor and engineer.&middot; Maintain preventive and corrective records.&middot; Ensure parts are used correctly.&middot; Monitor quality of work and ensure timely completion of task.&middot; Update supervisor and engineer daily activities task.SKILLS &amp; COMPETENCIES REQUIRED:&middot; Must have basic computer skill. (Office)&middot; Must have good English communication skill (reading, Writing and Speaking).&middot; Must be able to work independently and reliably.&middot; Must have high level of expertise in reviewing blueprints drawing.&middot; Must Have high level of expertise in installing new air conditioning systems&middot; Must Have high level of expertise to attend emergency repair and resolve issues.&middot; Must have deep understanding of fabricating equipment parts to meet specialty needs or replace parts that may not be readily available.&middot; Must have high level of expertise to search market for spare parts.&middot; Must have capability to lead AC Technicians&middot; Must Have capability to lead AC annual maintenance contractQUALIFICATION &amp; EXPERICE REQUIRED:&middot; Diploma in mechanical&middot; Certificate in HVAC &amp; Refrigeration from a reputable vocational institute.&middot; Must have a minimum of (7) years of experience in hotel, resorts, residential complex maintenance.&middot; Age below 30 years.Interested candidates may send CV to: Email: mathew@topseekersbh.comWhatsApp:+973 33930088 (No calls, message only)Job Type: Full-timeApplication Question(s):<ul><li>What is your notice period to join?</li><li>What is your nationality?</li><li>What is your age?</li><li>What visa are you on currently?</li><li>Are you currently residing in Bahrain? If not, which country?</li><li>What are your monthly salary expectations?(in BHD)</li><li>What is your current salary?</li><li>Do you possess a Diploma in mechanical and a Certificate in HVAC &amp; Refrigeration? </li></ul>Experience:<ul><li>AC Foreman: 7 years (Preferred)</li></ul>Language:<ul><li>English (Fluent) &amp; Arabic (Preferred) (Required)</li></ul>

AC FOREMAN REQUIRED

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
Are you ready to elevate the guest experience from check-in to check-out and everything in-between? Say Yes I Can! and be a part of our dynamic world of Moment Makers.
We are currently seeking a Receptionist (Female - Russian Speaker) to join our vibrant team. At Al Seef House by Radisson Individuals, we are in search of individuals who go beyond the resume &ndash; those with character, skills, talents, and a passion for creating memorable experiences.
As a Receptionist you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.
Our Receptionists love the hustle and bustle of life! It&rsquo;s not just about check-in and check-out. It&rsquo;s about everything in-between<ul><li>
You will be our guests&rsquo; superhero ensuring all aspects of the guest journey and experience are delivered to the highest level</li><li>
You will exude patience, empathy and have the personality to host the show</li><li>
As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department</li></ul> 

Qualifications 
<ul><li>
Flexibility and a positive, Yes I Can! Attitude</li><li>
An eye for detail</li><li>
Is a creative problem-solver</li><li>
Passionate about creating extraordinary service</li><li>
Ability to work as part of a team to ensure guest satisfaction</li><li>
Strong verbal communication skills</li><li>
Likes having fun at work</li><li>
Experience in a similar position is beneficial but not essential</li></ul> 

Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Front Office - Receptionist (Russian Speaker)

Propel Consult

About Royal Saray ResortLocated on Bahrain&rsquo;s stunning coastline, Royal Saray Resort is a prestigious 7-star destination offering elite hospitality, personalized service, and unforgettable experiences. We are seeking a polished and professional Front Desk Agent to deliver a world-class welcome and departure experience to our distinguished guests.Job SummaryAs a Front Desk Agent, you will be the first point of contact for guests. Your role is to provide a warm, efficient, and memorable experience during check-in, throughout their stay, and at check-out&mdash;always embodying the refined luxury and service standards of Royal Saray Resort.Key Responsibilities<ul><li>Greet and check in guests with professionalism and genuine hospitality.</li><li>Manage check-outs and handle payments, billing, and guest accounts accurately.</li><li>Respond to guest inquiries, requests, and complaints promptly and courteously.</li><li>Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction.</li><li>Maintain accurate records in the Property Management System (PMS).</li><li>Upsell rooms and services to enhance guest experience and drive revenue.</li><li>Follow all resort procedures, security protocols, and brand standards.</li></ul>Qualifications &amp; Requirements<ul><li>Minimum 1&ndash;2 years&rsquo; experience in front desk or guest services at a luxury hotel.</li><li>Knowledge of Opera or other hotel PMS is an advantage.</li><li>Strong communication skills, fluent in English (Arabic or other languages is a plus).</li><li>Impeccable grooming, professional demeanor, and a guest-first attitude.</li><li>Flexibility to work shifts, weekends, and holidays.</li></ul>What We Offer<ul><li>Competitive salary and service charge</li><li>Accommodation, meals, and transportation provided</li><li>Health insurance and wellness benefits</li><li>Professional development and career growth within Sevens Holding Group</li><li>A premium work environment in one of the region&rsquo;s most exclusive resorts</li></ul>Job Types: Full-time, PermanentPay: Up to BD300.000 per monthExperience:<ul><li>Front Desk : 2 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Front Desk Agent

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