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genesys senior business analyst vois

VOIS

<div>
 
 Who We Are
 
 
 
 VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.
 
 
 As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
 
 
 We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
 
 
 #VOIS #BeUnrivalled #CreateTheFuture
 
 
 
 About This Role
 
 
 
 We are seeking a Genesys CX Developer to join our centralised IT team within Vodafone Shared Services. This role focuses on delivering effective and reliable contact centre solutions and consultancy within our Unified Contact Centre architecture. You will act as a subject matter expert, designing, developing, and maintaining applications to improve business contact centre processes and enhance customer experience.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Lead discovery sessions to gather and document detailed business, functional, and technical requirements for contact centre projects
 </li>
 <li>
 Collaborate with architects and specialists to design solutions, including call flows, routing logic, IVR scripts, and reporting requirements
 </li>
 <li>
 Configure and implement contact centre platforms such as AWS Connect and Genesys, including queues, user profiles, and routing profiles
 </li>
 <li>
 Analyse and document requirements for CTI and CRM integration (e.g., Salesforce, ServiceNow) to ensure seamless data flow and unified agent experience
 </li>
 <li>
 Develop and execute test plans, including UAT, ensuring solutions meet quality standards
 </li>
 <li>
 Create comprehensive documentation and provide training to end-users and support teams
 </li>
 <li>
 Act as a liaison between stakeholders, development teams, and vendors to ensure alignment and manage expectations
 
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 Minimum 5 years&rsquo; experience as a Business Analyst or Developer in contact centre or telecommunications projects
 </li>
 <li>
 Proven expertise in AWS Connect, Genesys Engage, or Genesys Cloud CX
 </li>
 <li>
 Strong knowledge of contact centre technologies: IVR, ACD, CTI, WFM, and QM
 </li>
 <li>
 Experience with CTI and CRM integrations and Agile/Waterfall methodologies
 </li>
 <li>
 Excellent analytical, problem-solving, and communication skills
 </li>
 <li>
 Technical degree and at least 4 years&rsquo; experience in contact centre environments
 
 
 
 </li>
 </ul>
 
 Not a perfect fit?
 
 
 
 Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
 
 
 
 What's In It For You
 
 
 
 <ul>
 <li>
 Opportunity to work on cutting-edge contact centre technologies and solutions
 </li>
 <li>
 Exposure to global projects and collaboration with international teams
 </li>
 <li>
 A dynamic environment that encourages innovation and continuous learning
 
 
 
 </li>
 </ul>
 
 What Skills You Will Learn
 
 
 
 <ul>
 <li>
 Advanced knowledge of Genesys and AWS Connect platforms
 </li>
 <li>
 Expertise in CTI and CRM integrations for enhanced customer experience
 </li>
 <li>
 Skills in designing omni-channel contact centre solutions and managing complex architectures
 
 
 
 </li>
 </ul>
 
 VOIS Equal Opportunity Employer Commitment
 
 
 
 Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
 
 
 
 Join Us
 
 
 
 At Vodafone, we&rsquo;re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
 
 
 We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
 
 
 With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
 
 
 
 Alert
 
 
 
 Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
 
 
 
 #JDEnhancedByTARA
 
 
 
 
 Follow us on social media and #StayConnected
 
 
 
 <ul>
 <li>
 LinkedIn
 </li>
 <li>
 Facebook
 </li>
 <li>
 Instagram You can also chat with our employees to learn more about our projects: Click here
 </li>
 </ul>
</div>

Genesys Senior Business Analyst- VOIS

<div>
 
 Join Us
 
 
 
 Who we are
 
 
 VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.
 
 
 As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
 
 
 We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
 
 
 #VOIS #BeUnrivalled #CreateTheFuture
 
 
 
 About This Role
 
 
 
 We are seeking a detail-oriented and collaborative individual to manage the candidate experience and resourcing operations for Care hiring at VOIS. This role involves end-to-end coordination of recruitment processes, stakeholder engagement, and administrative governance to ensure a seamless hiring journey.
 
 
 What you will do
 
 
 <ul>
 <li>
 Collaborate with recruiting managers and business stakeholders to execute hiring plans across verticals
 </li>
 <li>
 Manage the full candidate experience lifecycle, ensuring timely communication and feedback
 </li>
 <li>
 Coordinate interviews and maintain candidate feedback through the Applicant Tracking System (ATS)
 </li>
 <li>
 Create and manage interview trackers and reports to support audit governance
 </li>
 <li>
 Ensure proper documentation and approvals are maintained for monthly audits
 </li>
 <li>
 Oversee background verification (BGV) and pre-onboarding activities
 </li>
 <li>
 Facilitate communication between candidates and hiring managers on onboarding day
 </li>
 <li>
 Lead post-offer engagement activities to enhance candidate retention
 </li>
 <li>
 Ensure timely and accurate communication with all stakeholders throughout the hiring process
 
 
 
 </li>
 </ul>
 Who you are
 
 
 <ul>
 <li>
 Holds a university degree
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Possesses 1&ndash;2 years of experience managing recruitment processes in a corporate environment
 </li>
 <li>
 Demonstrates strong stakeholder management and communication skills
 </li>
 <li>
 Has a keen eye for detail and a solid understanding of effective resourcing processes
 </li>
 <li>
 Skilled in data reporting and interpretation
 
 
 
 </li>
 </ul>
 Not a Perfect Fit?
 
 
 Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
 
 
 What&rsquo;s in it for you
 
 
 <ul>
 <li>
 Opportunity to work in a dynamic, global environment with exposure to diverse hiring practices
 </li>
 <li>
 Be part of a team that values collaboration, innovation, and continuous improvement
 </li>
 <li>
 Gain experience in stakeholder engagement and operational excellence
 </li>
 <li>
 Contribute to a seamless candidate experience and impactful onboarding processes
 
 
 
 </li>
 </ul>
 
 What Skills You Will Learn
 
 
 
 <ul>
 <li>
 Advanced coordination and communication across multiple stakeholders
 </li>
 <li>
 Data reporting and audit governance in recruitment operations
 </li>
 <li>
 Proficiency in using ATS and managing candidate lifecycle
 </li>
 <li>
 Pre-onboarding and background verification processes
 </li>
 <li>
 Enhancing candidate engagement and experience strategies
 
 
 
 </li>
 </ul>
 VOIS Equal Opportunity Employer Commitment
 
 
 Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
 
 
 Join Us
 
 
 At Vodafone, we&rsquo;re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
 
 
 We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
 
 
 With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
 
 
 Alert
 
 
 Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
 
 
 #JDEnhancedByTARA
 
 
 
 Not a perfect fit?
 
 
 
 Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
 
 
 Follow us on social media and #StayConnected
 
 
 <ul>
 <li>
 LinkedIn: https://www.linkedin.com/company/vois/
 </li>
 <li>
 Facebook: https://www.facebook.com/voisglobal
 </li>
 <li>
 Instagram: https://www.instagram.com/voisglobal/
 </li>
 <li>
 Chat with our employees: https://lnkd.in/dpkrcvR2
 </li>
 </ul>
</div>

Resourcing Operations Specialist (VOIS)

<div>
 
 Who We Are
 
 
 
 VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.
 
 
 As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
 
 
 We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
 
 
 #VOIS #BeUnrivalled #CreateTheFuture
 
 
 
 About This Role
 
 
 
 We are seeking a Service Management Specialist to lead supplier performance, contract governance, and financial oversight across DE D&amp;IT. This role acts as the central point for supplier onboarding, performance assurance, and escalation management, ensuring business requirements are met and continuous improvement is driven across services. The individual will collaborate closely with internal teams, legal, and suppliers to optimise service delivery and identify cost efficiencies.
 
 
 
 What You Will Do
 
 
 
 Lead monthly governance meetings with suppliers and manage escalations.
 
 
 Serve as the communication bridge between internal teams and external suppliers.
 
 
 Monitor and report on supplier performance, driving remediation where needed.
 
 
 Define and adapt KPIs aligned with service levels and business needs.
 
 
 Collaborate with VPC and internal stakeholders to ensure contracts meet operational requirements.
 
 
 Oversee financial processes including PO creation, commercial coverage, and work order validation.
 
 
 Identify savings and efficiency opportunities during contract reviews.
 
 
 Facilitate steering committees and regular service provider meetings.
 
 
 Engage in contract and bidding processes, ensuring alignment with business goals.
 
 
 
 Who You Are
 
 
 
 Experienced in the telecoms industry, ideally within large enterprise environments.
 
 
 Skilled in supplier relationship management, negotiation, and escalation handling.
 
 
 Strong communicator with the ability to engage internal and external stakeholders effectively.
 
 
 Analytical thinker with experience in performance trend analysis and KPI development.
 
 
 Familiar with contract documentation and mapping against business requirements.
 
 
 Proficient in process mapping and identifying operational improvements.
 
 
 Knowledgeable in purchasing processes and financial oversight.
 
 
 Holds a university degree in technology-related fields such as engineering, telecommunications, or computer science.
 
 
 Experienced in managing customer or operational services within telecoms.
 
 
 Comfortable working in a multi-national, matrixed organisation.
 
 
 
 Not a Perfect Fit?
 
 
 
 Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
 
 
 
 What&rsquo;s In It For You
 
 
 
 Opportunity to lead strategic supplier relationships and drive performance excellence.
 
 
 Exposure to cross-functional collaboration across legal, procurement, and operations.
 
 
 Involvement in high-impact projects and contract negotiations.
 
 
 A dynamic role with visibility across multiple business units and stakeholders.
 
 
 VOIS Equal Opportunity Employer Commitment
 
 
 Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
 
 
 Join Us
 
 
 At Vodafone, we&rsquo;re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
 
 
 We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
 
 
 With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
 
 
 Alert
 
 
 Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
 
 
 #JDEnhancedByTARA
 
 
 Follow us on social media and #StayConnected
 
 
 <ul>
 <li>
 LinkedIn
 </li>
 <li>
 Facebook
 </li>
 <li>
 Instagram
 </li>
 <li>
 Chat with our employees
 </li>
 </ul>
</div>

Service Management Specialist (VOIS)

Vodafone

<div><div><div><div><h2 class="jobSectionHeader">Join Us</h2>
</div><div>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</div></div><div><div><h2 class="jobSectionHeader">
What you&rsquo;ll do</h2>
</div><div>
We are seeking a highly experienced professional to lead global service delivery operations across multiple geographies, ensuring seamless service for over 3,000 Vodafone Group customers. This role focuses on operational excellence, customer experience, and strategic alignment while driving transformation initiatives and embedding Agile practices across global teams. The individual will act as the primary point of accountability for service performance, governance, and continuous improvement programmes leveraging automation and analytics.<ul><li>
Manage four service towers: Connectivity &amp; UC, Technical, Mobility &amp; Enablement.</li><li>
Monitor KPIs, TNPS, and customer satisfaction metrics; implement improvement plans.</li><li>
Oversee service transition, product onboarding, and change management.</li><li>
Drive revenue and cost control, commercial strategy, and contract negotiations.</li><li>
Manage budgets, stakeholder relationships, and vendor partnerships.</li><li>
Ensure compliance with ISO standards and governance frameworks.</li><li>
Lead global incident and problem management, mitigating risks and ensuring business continuity.</li><li>
Champion digital platforms, automation, and Agile ways of working across teams.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Who you are</h2>
</div><div><ul><li>10+ years&rsquo; experience in global service delivery with strong leadership skills.</li><li>
Advanced proficiency in Excel and Power BI; strong analytical and strategic thinking.</li><li>
Certified in ITIL v4, PMP or PRINCE2, and Agile frameworks (e.g., SAFe, Scrum).</li><li>
Skilled in programme management, business continuity planning, and ITSM tools (Jira, ServiceNow, etc.).</li><li>
Excellent communication, negotiation, and stakeholder management skills.</li><li>
Knowledge of enterprise solutions, compliance frameworks (GDPR), and financial regulations.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Not a perfect fit?</h2>
</div><div>
Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</div></div><div><div><h2 class="jobSectionHeader">
What's in it for you</h2>
</div><div><ul><li>Opportunity to lead global service delivery impacting thousands of customers.</li><li>
Exposure to cutting-edge technologies, automation, and Agile practices.</li><li>
Work in a dynamic, multicultural environment with global stakeholders.</li><li>
Career growth through strategic projects and transformation initiatives.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Who we are</h2>
</div><div>
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. 
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. 
With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. 
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. 
#VOIS #BeUnrivalled #CreateTheFuture</div></div></div></div>

Global Sr. Service delivery Manager

<div>
 
 Join Us
 
 
 
 At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
 
 
 
 What You&rsquo;ll Do
 
 
 
 We are seeking a highly experienced professional to lead global service delivery operations across multiple geographies, ensuring seamless service for over 3,000 Vodafone Group customers. This role focuses on operational excellence, customer experience, and strategic alignment while driving transformation initiatives and embedding Agile practices across global teams. The individual will act as the primary point of accountability for service performance, governance, and continuous improvement programmes leveraging automation and analytics.
 
 
 <ul>
 <li>
 Manage four service towers: Connectivity &amp; UC, Technical, Mobility &amp; Enablement
 </li>
 <li>
 Monitor KPIs, TNPS, and customer satisfaction metrics; implement improvement plans
 </li>
 <li>
 Oversee service transition, product onboarding, and change management
 </li>
 <li>
 Drive revenue and cost control, commercial strategy, and contract negotiations
 </li>
 <li>
 Manage budgets, stakeholder relationships, and vendor partnerships
 </li>
 <li>
 Ensure compliance with ISO standards and governance frameworks
 </li>
 <li>
 Lead global incident and problem management, mitigating risks and ensuring business continuity
 </li>
 <li>
 Champion digital platforms, automation, and Agile ways of working across teams
 
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 10+ years&rsquo; experience in global service delivery with strong leadership skills
 </li>
 <li>
 Advanced proficiency in Excel and Power BI; strong analytical and strategic thinking
 </li>
 <li>
 Certified in ITIL v4, PMP or PRINCE2, and Agile frameworks (e.g., SAFe, Scrum)
 </li>
 <li>
 Skilled in programme management, business continuity planning, and ITSM tools (Jira, ServiceNow, etc.)
 </li>
 <li>
 Excellent communication, negotiation, and stakeholder management skills
 </li>
 <li>
 Knowledge of enterprise solutions, compliance frameworks (GDPR), and financial regulations
 
 
 
 </li>
 </ul>
 
 Not a perfect fit?
 
 
 
 Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
 
 
 
 What's In It For You
 
 
 
 <ul>
 <li>
 Opportunity to lead global service delivery impacting thousands of customers
 </li>
 <li>
 Exposure to cutting-edge technologies, automation, and Agile practices
 </li>
 <li>
 Work in a dynamic, multicultural environment with global stakeholders
 </li>
 <li>
 Career growth through strategic projects and transformation initiatives
 
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.
 
 
 As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth.
 
 
 With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
 
 
 We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
 
 
 #VOIS #BeUnrivalled #CreateTheFuture
</div>

<div>
 
 Who We Are
 
 
 
 VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.
 
 
 As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
 
 
 We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
 
 
 #VOIS #BeUnrivalled #CreateTheFuture
 
 
 
 About This Role
 
 
 
 We are seeking a customer-focused individual to join our Enterprise International Account team. This role involves supporting business customers through inbound and outbound communication channels, resolving mobile-related queries, and ensuring high-quality service delivery. The individual will collaborate with Sales, Care, and Operations teams to manage escalations and provide billing support, while maintaining service continuity and customer satisfaction.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Handle inbound and outbound calls for mobile-related technical and care queries
 </li>
 <li>
 Manage escalations and liaise with internal teams to resolve client issues
 </li>
 <li>
 Provide billing support including invoice retrieval, credit notes, recalculations, and payment allocations
 </li>
 <li>
 Ensure service delivery meets KPIs such as NPS, ASAT, Quality, AHT, and call volumes
 </li>
 <li>
 Demonstrate strong customer service skills including empathy, ownership, and effective communication
 </li>
 <li>
 Support account tariff migrations and large upgrade orders
 </li>
 <li>
 Maintain accurate updates for Customer Care, Account, and Service Managers
 
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 Minimum one year of experience supporting the Ireland account
 </li>
 <li>
 Strong voice and written communication skills
 </li>
 <li>
 Graduate qualification is essential
 </li>
 <li>
 Customer-obsessed with proven rapport-building and problem-solving abilities
 </li>
 <li>
 Able to manage multiple tasks and follow up thoroughly on customer issues
 
 
 
 </li>
 </ul>
 
 Not a Perfect Fit?
 
 
 
 Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
 
 
 
 What's In It For You
 
 
 
 <ul>
 <li>
 Opportunity to work in a dynamic, customer-centric environment
 </li>
 <li>
 Exposure to international enterprise operations and cross-functional collaboration
 </li>
 <li>
 Development of advanced communication and service delivery skills
 </li>
 <li>
 Experience in handling complex billing and account management scenarios
 
 
 
 </li>
 </ul>
 
 What Skills You Will Learn
 
 
 
 <ul>
 <li>
 Enhanced customer service and escalation management techniques
 </li>
 <li>
 Billing systems and account migration processes
 </li>
 <li>
 Cross-team collaboration and stakeholder engagement
 </li>
 <li>
 KPI-driven performance management
 </li>
 <li>
 Technical troubleshooting and resolution strategies
 
 
 
 </li>
 </ul>
 
 VOIS Equal Opportunity Employer Commitment
 
 
 
 Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
 
 
 
 Join Us
 
 
 
 At Vodafone, we&rsquo;re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
 
 
 We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
 
 
 With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
 
 
 
 Alert
 
 
 
 Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA
 
 
 
 Follow us on social media and #StayConnected
 
 
 
 <ul>
 <li>
 LinkedIn
 </li>
 <li>
 Facebook
 </li>
 <li>
 Instagram
 </li>
 <li>
 Chat with our employees
 </li>
 </ul>
</div>

Back office/SME Call center Advisor-VOIS

<div>
 
 Who We Are
 
 
 
 VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.
 
 
 As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
 
 
 We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
 
 
 #VOIS #BeUnrivalled #CreateTheFuture
 
 
 
 About This Role
 
 
 
 We are seeking a highly skilled Data Scientist to join our Analytics &amp; Machine Learning Centre of Excellence. This role is pivotal in designing and developing analytical models and insight packs that transform raw data into actionable intelligence. The individual will work across local and partner markets, as well as corporate accounts, applying predictive and descriptive statistical techniques to support strategic decision-making. The role involves close collaboration with commercial teams and technical stakeholders to ensure robust, scalable, and secure data solutions.
 
 
 
 What You&rsquo;ll Do
 
 
 
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 Build, test, and deliver analytical models using diverse datasets to support business use cases
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 Prepare and cleanse data using SQL and NoSQL techniques, optimising for statistical modelling
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 Develop descriptive and predictive models tailored to specific market segments, products, and services
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 Present actionable insights to commercial teams based on model outcomes
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 Collaborate with TechOps and Architecture teams to select and implement suitable data platform technologies
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 Ensure solutions are supportable, secure, and aligned with disaster recovery and encryption best practices
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 Establish and enforce design and coding standards, mentor team members, and lead internal technical training
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 Participate in business analysis and documentation of information requests
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 Create and maintain Standard Operating Procedures (SOPs)
 
 
 
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 Who You Are
 
 
 
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 Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field, with 5+ years of relevant experience
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 Proven experience in SQL and databases such as Teradata, Oracle, or MySQL
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 Skilled in statistical tools including Python, R, SAS EM, MATLAB, SPSS, and Teradata Warehouse Miner
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 Strong understanding of machine learning techniques and their real-world applications
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 Experience working with high-volume, high-dimensional data, preferably in Hadoop/Spark environments
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 Effective communicator across technical and organisational boundaries
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 Demonstrated ability to influence stakeholders and drive process innovation
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 Capable of mentoring peers and delivering internal technical training
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 Strong critical thinking and problem-solving skills with a proactive mindset
 
 
 
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 Not a perfect fit?
 
 
 
 Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
 
 
 
 What's In It For You
 
 
 
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 Opportunity to work on strategic data science initiatives with high organisational impact
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 Exposure to international, distributed teams and cross-functional collaboration
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 A chance to influence decision-making processes across markets and business units
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 Access to cutting-edge technologies and platforms in data science and analytics
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 A supportive environment for mentoring and professional development
 
 
 
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 What Skills You Will Learn
 
 
 
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 Advanced analytical modelling and statistical techniques
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 Data platform architecture and optimisation
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 Cross-functional stakeholder engagement and influence
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 Technical leadership and mentoring capabilities
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 SOP creation and operational excellence in data science delivery
 
 
 
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 VOIS Equal Opportunity Employer Commitment
 
 
 
 Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
 
 
 
 Join Us
 
 
 
 At Vodafone, we&rsquo;re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
 
 
 We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
 
 
 With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
 
 
 
 Alert
 
 
 
 Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA
 
 
 
 Follow us on social media and #StayConnected
 
 
 
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 LinkedIn
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 Facebook
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 Instagram
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 Chat with our employees
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Expert Data Scientist (VOIS)

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