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graphic communication group leader ikea mall of arabia

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 171518
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Graphic Designer Group Leader at IKEA is responsible for securing graphic standards within the store in alignment with IKEA manuals. This role involves setting communication goals, leading sustainability initiatives, and ensuring all graphical elements support the brand's visual identity and pricing strategies. The leader will manage project planning and execution, maintain tool and material supplies with an environmental focus, and uphold operational standards by collaborating with associated teams like Visual Merchandising and Interior Design. A significant focus is placed on team development, safety training, succession planning, and employee engagement to drive store performance.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Commercial
 
 
 <ul>
 <li>
 Set goals for store communication in collaboration with Com&amp;In manager according to business calendar.
 </li>
 <li>
 Act as custodian for sustainability, customer guidance, and shopping methods in the store.
 </li>
 <li>
 Plan, implement, and follow up on all store projects based on Com&amp;In team work briefs.
 </li>
 <li>
 Deliver high-quality graphic solutions throughout the store.
 </li>
 <li>
 Ensure graphic communication aligns with IKEA visual identity, trademark, and pricing guidelines according to manuals.
 </li>
 <li>
 Maintain expertise in software and hardware utilized for graphic communication production.
 </li>
 <li>
 Ensure tools and materials are supplied with environmental awareness.
 
 
 </li>
 </ul>
 Operational
 
 
 <ul>
 <li>
 Participate in other store projects such as rebuilding business areas based on feedback and performance metrics.
 </li>
 <li>
 Assist Visual Merchandisers and Interior Designers with store projects and activities as needed.
 
 
 </li>
 </ul>
 People Management &amp; Development
 
 
 <ul>
 <li>
 Create plans and goals to enhance team competency and foster a strong team environment.
 </li>
 <li>
 Ensure graphic designers receive necessary training in safety and security to prevent equipment-related accidents.
 </li>
 <li>
 Ensure graphic designers are trained and developed for store performance and succession planning.
 </li>
 <li>
 Participate in recruiting graphic designers and promptly fill vacancies with qualified candidates.
 </li>
 <li>
 Achieve positive results in employee surveys and address areas of dissatisfaction.
 </li>
 <li>
 Mentor one graphic designer to become a successor.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Strong proficiency in graphic design software such as Adobe Creative Cloud suite.
 </li>
 <li>
 Ability to lead and manage a creative team effectively.
 </li>
 <li>
 Excellent communication skills to collaborate with internal stakeholders.
 </li>
 <li>
 Strong project management skills to handle multiple store projects simultaneously.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Degree/Diploma in Applied Arts, Graphic Design, Visual Arts, or Fine Arts.
 </li>
 <li>
 5 years of experience within Communication &amp; Interior Design at IKEA or similar experience.
 </li>
 <li>
 Experience leading teams or projects and working with multiple stakeholders.
 </li>
 <li>
 Proficiency with sign making equipment and Macintosh graphic software.
 </li>
 <li>
 Experience with creative cloud software including InDesign, Illustrator, PSD and other graphics software.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
 
 
 
 About Al-Futtaim IKEA
 
 
 
 GROWING TOGETHER...
 
 
 We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
 
 
 Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
</div>

Graphic Communication Group Leader | IKEA | Mall of Arabia

Al-Futtaim Automotive

<div>
 
 Job Requisition ID:
 
 174796
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 <ul>
 <li>
 The IKEA Food Representative is responsible for supporting IKEA FOOD in driving sales and enhancing the shopping experience through effective merchandising, efficient service, and excellent customer interactions. The role involves operating cash registers, maintaining cleanliness, and adhering to standard operating procedures to minimize losses. This position is crucial in ensuring that IKEA stores maintain a high standard of customer service and operational excellence.
 
 
 </li>
 </ul>
 
 What You Will Do
 
 
 
 Store Operations
 
 
 <ul>
 <li>
 Implement and monitor IFB activities in the Store Commercial Calendar to ensure all IFB articles are merchandised according to IKEA standards.
 </li>
 <li>
 Ensure IFB units are ready before the store opens, conducting monthly stock takes and facilitating inventory control.
 </li>
 <li>
 Adhere to guidelines on IFB operation and commercial growth review, ensuring operational checklists are completed and actions are implemented timely.
 </li>
 <li>
 Maintain clean and orderly checkout areas, ensuring adequate stock of printed stationery is available.
 
 
 </li>
 </ul>
 Customer Service
 
 
 <ul>
 <li>
 Ensure excellent service at all times through efficient service and cashiering methods.
 </li>
 <li>
 Provide a positive shopping experience through high-level customer service standards and cleanliness.
 </li>
 <li>
 Meet and serve IKEA guests with empathy and care, supporting them based on IKEA values.
 </li>
 <li>
 Act as a good ambassador and ensure guests have a great experience, encouraging their return.
 </li>
 <li>
 Work efficiently and effectively to minimize queues and ensure quick and accurate processing of customer payments.
 
 
 </li>
 </ul>
 Sales and Merchandising
 
 
 <ul>
 <li>
 Use different selling techniques to boost sales and maintain knowledge of current and upcoming IFB activities.
 </li>
 <li>
 Work actively with the Chef to increase knowledge and expertise in production areas.
 </li>
 <li>
 Ensure to be informed about current and upcoming national legislation on food safety.
 
 
 </li>
 </ul>
 General Duties
 
 
 <ul>
 <li>
 Perform other related functions as assigned and actively participate in training sessions.
 </li>
 <li>
 Ensure the safe custody of collected cash and follow SOPs related to cash handling.
 </li>
 <li>
 Count and record the float before trading begins and upon close of trading.
 </li>
 <li>
 Actively work to make the IKEA store successful by achieving sales growth and reasonable profitability.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Strategic Planning and Analytical Skills
 </li>
 <li>
 Communication and Problem Solving Skills
 </li>
 <li>
 Strong Customer Focus and Service Orientation
 </li>
 <li>
 Ability to Work in a High-Volume and Fast-Paced Environment
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role
 
 
 
 <ul>
 <li>
 High School/Trade School Graduate; Secondary Degree preferred.
 </li>
 <li>
 3 to 5 years experience in a similar role, with prior experience in sales or a hospitality environment.
 </li>
 <li>
 Strategic Planning and Analytical Skills, with a strong customer focus and the ability to work in fast-paced retail environments.
 </li>
 <li>
 Proficiency in English, multitasking capabilities, and knowledge in the culinary or food service industry.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Cashier - IKEA - Cairo Festival City

<div>
 
 Job Requisition ID:
 
 173867
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Sales Representative is responsible for building rapport and credibility with customers to assist them in purchasing IKEA's product range while maintaining high merchandising standards and ensuring stock availability. The role aims to exceed sales targets by exceeding customer expectations and providing exceptional service. Success in this role requires understanding customer needs, promoting effective product solutions, and maintaining product knowledge to provide informed advice to customers.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Operational &amp; Commercial
 
 
 <ul>
 <li>
 Conduct daily detailed inspection of assigned area to review price labels, product information tags, and communication media.
 </li>
 <li>
 Review daily stock levels and recommend orders to the Shopkeeper.
 </li>
 <li>
 Coordinate with Procurement Executive for stock information.
 </li>
 <li>
 Focus on customer service, showing empathy and care, and strive to exceed customer expectations based on IKEA values.
 </li>
 <li>
 Engage in daily dialogues with guests to gather feedback and understand customer needs and wants.
 </li>
 <li>
 Initiate and develop relationships with customers to establish trust and confidence.
 </li>
 <li>
 Prepare pro forma invoices based on customer requirements and follow up on quotations to convert to sales.
 </li>
 <li>
 Promote sales by identifying opportunities, offering solutions, and suggesting add-ons to achieve sales targets.
 </li>
 <li>
 Suggest improvements and actions for slow-moving items to supervisors.
 </li>
 <li>
 Maintain product displays according to company merchandising methods.
 </li>
 <li>
 Stay informed about local market developments and competitor promotions to maintain competitive advantage.
 </li>
 <li>
 Keep up to date with changes in product range and inform Sales Manager of customer feedback or product range gaps.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Proactivity and sales-driven approach.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Problem-solving abilities.
 </li>
 <li>
 Customer focus and teamwork orientation.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Secondary Education or equivalent.
 </li>
 <li>
 Experience in a similar role or as a fresh graduate.
 </li>
 <li>
 Proactivity and sales-driven mindset.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Problem-solving skills.
 </li>
 <li>
 Good command of English and preferably Arabic.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Sales Assistant | IKEA | Mall of Arabia

<div>
 
 Job Requisition ID:
 
 171533
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 To support the management and enhancement of tenant relationships by ensuring smooth communication, addressing operational and commercial needs of tenants, analyzing sales performance, and facilitating initiatives that drive customer satisfaction, tenant engagement, and overall mall performance. The role serves as a key link between mall management and tenants, ensuring alignment with company policies and strategies.
 
 
 
 What you will do:
 
 
 
 <ul>
 <li>
 Manage tenant relations and act as the main point of contact for operational and commercial issues.
 </li>
 <li>
 Support tenant onboarding, orientation, and compliance with mall policies
 </li>
 <li>
 Analyze tenant sales reports and highlight trends, risks, and opportunities.
 </li>
 <li>
 Coordinate with specialty leasing &amp; Marketing for activations and events to maximize revenue and enhance customer experience.
 </li>
 <li>
 Assist in resolving tenant disputes and escalate where necessary.
 </li>
 <li>
 Ensure compliance with lease terms and mall standards in collaboration with legal and operations teams.
 
 
 </li>
 </ul>
 
 Required Skills to be successful:
 
 
 
 Minimum of 3 years of mall/customer service/tenant relations experience, including at least 1-2 years in a supervisory or team leader role
 
 
 
 What equips you for the role:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, or related field.
 </li>
 <li>
 Knowledge of retail, leasing, and customer service practices.
 </li>
 <li>
 Strong sales analysis and reporting skills (Excel, BI tools).
 </li>
 <li>
 Knowledge of leasing contracts, tenant operations, and mall management practices.
 </li>
 <li>
 Problem-solving and conflict resolution skills.
 </li>
 <li>
 Communication and negotiation skills.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
</div>

Assistant Manager - Tenants Relations | Real Estate | Asset Management

<div>
 
 Job Requisition ID:
 
 175059
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Sales Assistant at Marks and Spencer plays a crucial role in driving sales and ensuring customer satisfaction. Responsible for delivering a positive shopping experience, the Sales Assistant must maintain a well-organized store environment and follow operational instructions set by management. The role requires an individual who is friendly, confident, and physically fit to handle stock and work on foot throughout the day. Success in this position is measured by meeting sales targets, maintaining stock levels with minimal loss, and providing excellent customer service.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customer Service
 
 
 <ul>
 <li>
 Creates a positive first impression for the customer through an energetic attitude and adhering to dress code.
 </li>
 <li>
 Greets customers immediately upon entering the store with a smile and sincere non-business like greeting.
 </li>
 <li>
 Provides quality service in the fitting rooms, follows up with customers in a timely manner.
 </li>
 <li>
 Sincerely thanks all customers for shopping at M&amp;S as they exit the store, and invites them back.
 
 
 </li>
 </ul>
 Sales
 
 
 <ul>
 <li>
 Meets or exceeds weekly sales targets.
 </li>
 <li>
 Participates in all inventories.
 </li>
 <li>
 Provides customers with current relevant information.
 </li>
 <li>
 Attempts to add on to the sale about the product.
 </li>
 <li>
 Captures customer information in the database.
 
 
 </li>
 </ul>
 Store Operations
 
 
 <ul>
 <li>
 Creates a sparkling clean and organized environment by maintaining store standards and cleanliness.
 </li>
 <li>
 Participates in and attends all store meetings and other related functions.
 </li>
 <li>
 Assumes and completes other duties as assigned by store management.
 </li>
 <li>
 Follows M&amp;S Policies and Procedures 100%.
 </li>
 <li>
 Performs housekeeping duties as required.
 </li>
 <li>
 Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Good verbal communication skills
 </li>
 <li>
 Ability to lift and manage stock
 </li>
 <li>
 Friendly and engaging personality
 </li>
 <li>
 Strong team collaboration skills
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 High School Degree.
 </li>
 <li>
 1-2 years of retail sales experience.
 </li>
 <li>
 Knowledge of fast-moving consumer goods, retail, and fashion.
 </li>
 <li>
 Ability to stand for a minimum of 8 hours and perform heavy lifting.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Customer Service Associate

<div>
 
 Job Requisition ID:
 
 174668
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 <ul>
 <li>
 The Duty Manager is responsible for overseeing the daily operations of the store, ensuring a high standard of customer service, efficient stock management, and compliance with company procedures and legal requirements. In this role, the jobholder will lead and motivate the department, manage store openings and closings, and handle cash counting, particularly in larger stores. The jobholder will also collaborate with the Operations Team Lead to review key performance reports and take action to optimize sales and operational efficiency.
 
 
 </li>
 </ul>
 
 What You Will Do
 
 
 
 Team Leadership
 
 
 <ul>
 <li>
 Lead, motivate, and inspire a high-performing team to meet and exceed sales targets.
 </li>
 <li>
 Foster a positive and collaborative team environment, ensuring staff are motivated, engaged, and equipped with the skills and knowledge needed to succeed.
 </li>
 <li>
 Conduct regular team meetings, one-on-ones, and performance reviews to provide feedback, set goals, and encourage team development.
 </li>
 <li>
 Ensure the team is properly trained on product knowledge, customer service standards, and store policies.
 
 
 </li>
 </ul>
 Store Operations Management
 
 
 <ul>
 <li>
 Manage store operations during key times, including openings, closings, and cash counting, particularly in larger stores.
 </li>
 <li>
 Ensure smooth transitions between shifts, maintaining operational efficiency and store standards.
 </li>
 <li>
 Handle key administrative tasks such as cash reconciliation and ensuring accurate store financial records.
 
 
 </li>
 </ul>
 Customer Service Excellence
 
 
 <ul>
 <li>
 Ensure all team members deliver exceptional customer service and create a positive shopping experience for every customer.
 </li>
 <li>
 Actively engage with customers on the sales floor to provide assistance, handle queries, and resolve any issues promptly.
 </li>
 <li>
 Lead by example, demonstrating best practices in customer interactions, upselling, and product recommendations.
 
 
 </li>
 </ul>
 Stock and Inventory Management
 
 
 <ul>
 <li>
 Oversee the efficient management of stock, ensuring accurate stock levels, timely replenishment, and well-organized inventory.
 </li>
 <li>
 Manage inventory transfers, ensuring that stock is moved and tracked appropriately across the store.
 </li>
 <li>
 Monitor and implement the replenishment app, ensuring that stock is replenished in a timely manner to maintain availability on the sales floor.
 </li>
 <li>
 Regularly conduct gap scanning and cyclic counts to ensure accuracy in stock levels, minimize loss, and optimize inventory turnover.
 
 
 </li>
 </ul>
 Compliance and Standards
 
 
 <ul>
 <li>
 Implement and uphold the company's Standard Operating Procedures (SOPs) and operational standards across all customer touchpoints, including Clothing, Food, and Cafe.
 </li>
 <li>
 Ensure the department is compliant with all Trading Safety, legal, and health &amp; safety regulations to create a safe and welcoming environment for both customers and staff.
 </li>
 <li>
 Regularly review and communicate SOPs to the team, ensuring all policies are consistently followed and best practices are adhered to.
 
 
 </li>
 </ul>
 Sales and Merchandising
 
 
 <ul>
 <li>
 Work with the store leadership team to set and achieve sales targets, continually driving the department&rsquo;s performance.
 </li>
 <li>
 Analyze sales data to identify trends, opportunities, and areas for improvement, and develop action plans to maximize sales and profitability.
 </li>
 <li>
 Optimize staffing levels based on sales floor traffic and customer demand to ensure excellent service without compromising on operational efficiency.
 </li>
 <li>
 Conduct weekly walks with the Visual Merchandising (VM) team to review store displays, merchandising strategies, and product placement.
 </li>
 <li>
 Offer input on commercial decisions and provide feedback on how merchandising can better support sales objectives.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Excellent leadership and team management skills with the ability to motivate and engage staff to deliver outstanding customer service.
 </li>
 <li>
 A strong commitment to customer service, with the ability to lead by example in customer interactions.
 </li>
 <li>
 Ability to work under pressure, handle challenging situations, and multi-task effectively.
 </li>
 <li>
 Proficiency in using stock management tools and managing inventory transfers, replenishment apps, and cyclic counts.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role
 
 
 
 <ul>
 <li>
 Proven experience in retail management or a similar leadership role, ideally with exposure to Clothing, Food, or Cafe operations.
 </li>
 <li>
 Strong understanding of stock management, including inventory transfers, replenishment apps, and cyclic counts.
 </li>
 <li>
 Knowledge of Standard Operating Procedures (SOPs) and legal compliance in retail, particularly in the areas of Trading Safety, health and safety, and customer touchpoints.
 </li>
 <li>
 Ability to take responsibility for store openings, closings, and cash counting with a focus on accuracy and compliance.
 </li>
 <li>
 Analytical mindset with the ability to review store performance reports and take proactive commercial actions to improve results.
 </li>
 <li>
 Strong communication skills to interact effectively with customers, staff, and management.
 </li>
 <li>
 Ability to work flexibly and effectively under pressure, especially during peak trading periods.
 </li>
 <li>
 Familiarity with Visual Merchandising and its impact on sales and customer engagement.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Duty Manager | Marks & Spencer | Mall of Egypt

<div>Job Requisition ID: 174668
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 
<ul><li>
The Duty Manager is responsible for overseeing the daily operations of the store, ensuring a high standard of customer service, efficient stock management, and compliance with company procedures and legal requirements. In this role, the jobholder will lead and motivate the department, manage store openings and closings, and handle cash counting, particularly in larger stores. The jobholder will also collaborate with the Operations Team Lead to review key performance reports and take action to optimize sales and operational efficiency.</li></ul> 

What You Will Do: 
<h4 class="jobSectionHeader">
Team Leadership</h4> 
<ul><li>
Lead, motivate, and inspire a high-performing team to meet and exceed sales targets.</li><li>
Foster a positive and collaborative team environment, ensuring staff are motivated, engaged, and equipped with the skills and knowledge needed to succeed.</li><li>
Conduct regular team meetings, one-on-ones, and performance reviews to provide feedback, set goals, and encourage team development.</li><li>
Ensure the team is properly trained on product knowledge, customer service standards, and store policies.</li></ul><h4 class="jobSectionHeader"> 
Store Operations Management</h4> 
<ul><li>
Manage store operations during key times, including openings, closings, and cash counting, particularly in larger stores.</li><li>
Ensure smooth transitions between shifts, maintaining operational efficiency and store standards.</li><li>
Handle key administrative tasks such as cash reconciliation and ensuring accurate store financial records.</li></ul><h4 class="jobSectionHeader"> 
Customer Service Excellence</h4> 
<ul><li>
Ensure all team members deliver exceptional customer service and create a positive shopping experience for every customer.</li><li>
Actively engage with customers on the sales floor to provide assistance, handle queries, and resolve any issues promptly.</li><li>
Lead by example, demonstrating best practices in customer interactions, upselling, and product recommendations.</li></ul><h4 class="jobSectionHeader"> 
Stock and Inventory Management</h4> 
<ul><li>
Oversee the efficient management of stock, ensuring accurate stock levels, timely replenishment, and well-organized inventory.</li><li>
Manage inventory transfers, ensuring that stock is moved and tracked appropriately across the store.</li><li>
Monitor and implement the replenishment app, ensuring that stock is replenished in a timely manner to maintain availability on the sales floor.</li><li>
Regularly conduct gap scanning and cyclic counts to ensure accuracy in stock levels, minimize loss, and optimize inventory turnover.</li></ul><h4 class="jobSectionHeader"> 
Compliance and Standards</h4> 
<ul><li>
Implement and uphold the company's Standard Operating Procedures (SOPs) and operational standards across all customer touchpoints, including Clothing, Food, and Cafe.</li><li>
Ensure the department is compliant with all Trading Safety, legal, and health &amp; safety regulations to create a safe and welcoming environment for both customers and staff.</li><li>
Regularly review and communicate SOPs to the team, ensuring all policies are consistently followed and best practices are adhered to.</li></ul><h4 class="jobSectionHeader"> 
Sales and Merchandising</h4> 
<ul><li>
Work with the store leadership team to set and achieve sales targets, continually driving the department&rsquo;s performance.</li><li>
Analyze sales data to identify trends, opportunities, and areas for improvement, and develop action plans to maximize sales and profitability.</li><li>
Optimize staffing levels based on sales floor traffic and customer demand to ensure excellent service without compromising on operational efficiency.</li><li>
Conduct weekly walks with the Visual Merchandising (VM) team to review store displays, merchandising strategies, and product placement.</li><li>
Offer input on commercial decisions and provide feedback on how merchandising can better support sales objectives.</li></ul> 

Required Skills To Be Successful: 
<ul><li>
Excellent leadership and team management skills with the ability to motivate and engage staff to deliver outstanding customer service.</li><li>
A strong commitment to customer service, with the ability to lead by example in customer interactions.</li><li>
Ability to work under pressure, handle challenging situations, and multi-task effectively.</li><li>
Proficiency in using stock management tools and managing inventory transfers, replenishment apps, and cyclic counts.</li></ul> 

What Qualifies You For The Role: 
<ul><li>
Proven experience in retail management or a similar leadership role, ideally with exposure to Clothing, Food, or Cafe operations.</li><li>
Strong understanding of stock management, including inventory transfers, replenishment apps, and cyclic counts.</li><li>
Knowledge of Standard Operating Procedures (SOPs) and legal compliance in retail, particularly in the areas of Trading Safety, health and safety, and customer touchpoints.</li><li>
Ability to take responsibility for store openings, closings, and cash counting with a focus on accuracy and compliance.</li><li>
Analytical mindset with the ability to review store performance reports and take proactive commercial actions to improve results.</li><li>
Strong communication skills to interact effectively with customers, staff, and management.</li><li>
Ability to work flexibly and effectively under pressure, especially during peak trading periods.</li><li>
Familiarity with Visual Merchandising and its impact on sales and customer engagement.</li></ul> 
About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
About Al-Futtaim Engineering &amp; Technologies 
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</div>

Duty Manager

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