airport representative

complex human resources coordinator (bahraini) Jobs in Manama

complex human resources coordinator (bahraini)

customer service representative (bahrain) Jobs in Manama

customer service representative (bahrain)

guest experience agent - arabic speaker Jobs in Manama

guest experience agent - arabic speaker

hotel receptionist

guest experience agent arabic speaker

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Champions arrival and departure experience of guests
 </li>
 <li>
 Ensure adherence of arrival/departure service sequence
 </li>
 <li>
 Assists to direct and walk guests to their destination in the hotel
 </li>
 <li>
 Ready to undertake all roles including the night shifts of the Front Office Team
 </li>
 <li>
 Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
 </li>
 <li>
 Enforces Property Management System etiquette and accuracy of administrative duties
 </li>
 <li>
 Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
 </li>
 <li>
 Assists with daily shift&rsquo;s bookkeeping of Front Office Team
 </li>
 <li>
 Collaborate with Housekeeping Team on upkeeping of cleanliness in Front of House areas
 </li>
 <li>
 Maintain cashier float and ensure accurate daily report of all money received
 </li>
 <li>
 Assists other hotel department functions when the need arises
 </li>
 <li>
 Upkeep personal grooming standards, ensures discipline, and efficiency of duties
 </li>
 <li>
 Training and coordination with supporting departments
 </li>
 <li>
 Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests&rsquo; requests.
 </li>
 <li>
 Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
 </li>
 <li>
 Executes the annual upsell strategy and strive to achieve targets as set by management
 </li>
 <li>
 Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
 </li>
 <li>
 Performs any duties and special projects as requested by management whether in own department or any other department in the hotel
 </li>
 <li>
 Reports any suspicious behaviour of guests and staff to the Managers and Security
 </li>
 <li>
 Ensures that all potential and real hazards are reported appropriately immediately
 </li>
 <li>
 Fully understands the hotel&rsquo;s fire, emergency and evacuation procedures
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Possesses strong interpersonal skills and ability to communicate in second language
 </li>
 <li>
 Manages all guests/team members&rsquo; needs with equal drive
 </li>
 <li>
 Carries an eye for detail and an approachable demeanor for all guests and team members
 </li>
 <li>
 Ensures security and confidentiality of guest and hotel information in accordance to company/country&rsquo;s data security act
 </li>
 <li>
 Possesses good computer and property management system knowledge
 </li>
 <li>
 High level of integrity, enthusiasm, dedication for continuous improvement
 </li>
 <li>
 Embraces change and open-minded in a dynamic work environment
 </li>
 <li>
 Has an understanding of the middle eastern clientele and culture
 </li>
 <li>
 Has an understanding of key stakeholders in the luxury travel space
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Opportunity to join the first Raffles in Bahrain
 </li>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

Guest Experience Agent - Arabic Speaker

Raffles

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
<ul><li>
Champions arrival and departure experience of guests</li><li>
Ensure adherence of arrival/departure service sequence</li><li>
Assists to direct and walk guests to their destination in the hotel</li><li>
Ready to undertake all roles including the night shifts of the Front Office Team</li><li>
Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests</li><li>
Enforces Property Management System etiquette and accuracy of administrative duties</li><li>
Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems</li><li>
Assists with daily shift&rsquo;s bookkeeping of Front Office Team</li><li>
Collaborate with Housekeeping Team on upkeeping of cleanliness in Front of House areas</li><li>
Maintain cashier float and ensure accurate daily report of all money received</li><li>
Assists other hotel department functions when the need arises</li><li>
Upkeep personal grooming standards, ensures discipline, and efficiency of duties</li><li>
Training and coordination with supporting departments</li><li>
Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests&rsquo; requests.</li><li>
Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.</li><li>
Executes the annual upsell strategy and strive to achieve targets as set by management</li><li>
Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management</li><li>
Performs any duties and special projects as requested by management whether in own department or any other department in the hotel</li><li>
Reports any suspicious behaviour of guests and staff to the Managers and Security</li><li>
Ensures that all potential and real hazards are reported appropriately immediately</li><li>
Fully understands the hotel&rsquo;s fire, emergency and evacuation procedures</li></ul> 

Qualifications 
<ul><li>
Possesses strong interpersonal skills and ability to communicate in second language</li><li>
Manages all guests/team members&rsquo; needs with equal drive</li><li>
Carries an eye for detail and an approachable demeanor for all guests and team members</li><li>
Ensures security and confidentiality of guest and hotel information in accordance to company/country&rsquo;s data security act</li><li>
Possesses good computer and property management system knowledge</li><li>
High level of integrity, enthusiasm, dedication for continuous improvement</li><li>
Embraces change and open-minded in a dynamic work environment</li><li>
Has an understanding of the middle eastern clientele and culture</li><li>
Has an understanding of key stakeholders in the luxury travel space</li></ul> 

Additional Information 
<ul><li>
Opportunity to join the first Raffles in Bahrain</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Nordic Holdings

Job Summary We are seeking a dedicated and enthusiastic Head of Guest Experience to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills and a passion for hospitality, as well as the ability to handle guest inquiries and resolve issues efficiently.Responsibilities<ul><li>Greet guests warmly upon arrival and assist with check-in and check-out procedures.</li><li>Provide information about hotel amenities, services, and local attractions to enhance the guest experience.</li><li>Handle guest inquiries and complaints with professionalism and courtesy, ensuring swift resolution.</li><li>Maintain accurate records of guest bookings and manage reservations using hotel management software.</li><li>Collaborate with other departments to ensure seamless service delivery throughout the hotel.</li><li>Uphold high standards of cleanliness and organisation in the front desk area.</li><li>Assist with phone calls, providing information and taking reservations while demonstrating excellent phone etiquette.</li></ul>Qualifications<ul><li>Previous experience in a hotel or hospitality environment is preferred.</li><li>Bilingual or multilingual capabilities are highly desirable to cater to a diverse clientele.</li><li>Strong interpersonal skills with a focus on guest services and satisfaction.</li><li>Ability to work effectively in a fast-paced environment while maintaining attention to detail.</li><li>Proficient in using computer systems and hotel management software is an advantage.</li><li>A friendly disposition with a passion for providing outstanding customer service. Join our team as a Guest Service Agent, where your contributions will create memorable experiences for our guests!</li></ul>Job Type: Full-timePay: BD300.000 - BD400.000 per month

Head of Guest Experience

Bespoke Professionals

Join prestigious 5-star hotels as part of the Front Office and Guest Services team. You will be the first point of contact for guests, ensuring a warm welcome and a seamless stay.Responsibilities:<ul><li>Check-in/check-out guests efficiently.</li><li>Answer guest queries and provide concierge assistance.</li><li>Coordinate with housekeeping and other departments.</li><li>Handle reservations, room allocations, and billing.</li><li>Resolve guest complaints professionally.</li></ul>Requirements:<ul><li>Previous experience in hotel front office or guest services.</li><li>Fluent in English and Arabic</li><li>Proficient in hotel management software (e.g., Opera).</li><li>Excellent interpersonal and problem-solving skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your Notice Period ?</li><li>How old are you ?</li><li>Marital Status (Single, Married, Divorced or Widowed) ?</li><li>Which field are you interested in ? (Sales, Marketing or Customer Service - choose one)</li><li>How many years of experience do you have in Hotel Industry ? (Very important to have hotel industry experience)</li></ul>

Hotel Front Office & Guest Services Staff

Trendfull Cafes & Restaurants

Job description:Female Restaurants Area ManagerThe restaurant area manager oversees multiple restaurant locations, ensuring operational efficiency, consistent service, and profitability. Their responsibilities include strategic planning, staff management, financial oversight, and maintaining brand standards across their assigned locations.Key Responsibilities:<ul><li>Operational Oversight:</li></ul>Ensuring smooth daily operations in each restaurant, including opening and closing procedures, food preparation, and customer service.Ensuring compliance with licensing, hygiene and health and safety legislation.Maintaining safety and food quality standards<ul><li>Staff Management:</li></ul>Recruiting, hiring, training, and supervising restaurant staff, including managers and hourly employees.Supervising daily shift operations, including front- and back-of-house restaurant operations<ul><li>Financial Management:</li></ul>Monitoring sales, costs, and profitability, and developing strategies to improve financial performance.<ul><li>Compliance:</li></ul>Ensuring all restaurants adhere to health and safety regulations, company policies, and legal requirements.<ul><li>Customer Satisfaction:</li></ul>Addressing customer complaints and feedback, and implementing measures to enhance the overall dining experience.<ul><li>Reporting:</li></ul>Preparing regular reports for upper management on key performance indicators, sales trends, and operational challenges.<ul><li>Inventory Management:</li></ul>Overseeing inventory levels, ordering supplies, and ensuring proper stock rotation to minimize waste in the restaurant .<ul><li>Training and Development:</li></ul>Conducting training programs for staff to enhance their skills and knowledge, and identifying opportunities for employee development.Skills and Qualifications:<ul><li>Must Be Female</li><li>Must be Arabic Speaker</li><li>Proven experience in restaurant management or a related field (9 to 12 years).</li><li>Strong leadership and communication skills.</li><li>Commercial Awareness</li><li>Excellent organizational and problem-solving abilities.</li><li>Proficiency in financial management and budgeting.</li><li>Knowledge of restaurant operations, food safety, and health regulations.</li><li>Ability to work independently and as part of a team.</li><li>Strong customer service orientation.</li><li>Proficiency in relevant software and technology</li><li>Certificate in Restaurant Management</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you located in Bahrain?</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Application Deadline: 01/09/2025

Female Restaurants Area Manager -Arabic Speaker/ Local Hiring

experience in hoteljoining immediatelyarabic speaking mustGuest Service &amp; Satisfaction<ul><li>Greet and welcome guests with warmth and professionalism.</li><li>Ensure guest needs and expectations are met or exceeded.</li><li>Handle guest complaints, concerns, or special requests promptly and effectively.</li><li>Follow up with guests during and after their stay to ensure satisfaction.</li><li>Promote upselling of hotel services (e.g., spa, restaurant, room upgrades).</li></ul>Team Supervision &amp; Training<ul><li>Supervise front office, concierge, bell staff, or guest relations teams depending on hotel size.</li><li>Train and mentor new and existing team members on service standards and procedures.</li><li>Monitor staff performance and provide feedback to ensure consistent quality service.</li><li>Help schedule shifts and manage team coverage for peak periods.</li></ul>Operational Oversight<ul><li>Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.</li><li>Inspect guest rooms or public areas as needed to maintain standards.</li><li>Assist in managing check-in/check-out processes for efficiency.</li><li>Oversee VIP arrivals and special event preparations.</li></ul>Communication &amp; Reporting<ul><li>Act as a liaison between guests and management.</li><li>Report recurring issues or trends to management for continuous improvement.</li><li>Maintain records of guest feedback and service recovery efforts.</li><li>Collaborate with sales and marketing for guest satisfaction campaigns.</li></ul>Administrative Duties<ul><li>Monitor and respond to online reviews or feedback.</li><li>Assist in budget management related to guest services.</li><li>Ensure compliance with hotel policies, safety regulations, and quality standards.</li></ul>Key Skills Required:<ul><li>Excellent communication and interpersonal skills</li><li>Problem-solving and conflict resolution</li><li>Leadership and team coordination</li><li>Attention to detail</li><li>Strong organizational skills</li><li>Ability to work in high-pressure, fast-paced environments</li></ul>Job Type: Full-time

GUEST EXPERIENCE SUPERVISOR

5 STAR HOTEL EXPERIENCEOPERA SYSTEM KNOWLEDGEARABIC SPEAKINGWILLING TO JOIN IMMEDIATELYFront Desk Operations<ul><li>Greet and welcome guests warmly upon arrival.</li><li>Handle check-in and check-out procedures efficiently.</li><li>Provide room keys, hotel information, and directions to rooms.</li><li>Manage room reservations and booking confirmations.</li><li>Update room availability in the hotel system.</li></ul>Guest Services<ul><li>Respond to guest inquiries and special requests.</li><li>Handle complaints or concerns professionally.</li><li>Arrange services such as wake-up calls, taxis, tour bookings, or restaurant reservations.</li><li>Provide information about hotel amenities, local attractions, and events.</li></ul>Administrative Tasks<ul><li>Operate hotel management software (PMS).</li><li>Process payments (cash, credit cards, etc.) and issue receipts.</li><li>Maintain daily reports on occupancy, guest arrivals, and financial transactions.</li><li>Answer phone calls, emails, and manage messages.</li></ul>Team Coordination<ul><li>Communicate with housekeeping and maintenance teams regarding room status or issues.</li><li>Report unusual situations, emergencies, or guest incidents to supervisors or security.</li></ul>Typical Qualifications:<ul><li>High school diploma or a degree in Hospitality, Tourism, or HRM is preferred</li><li>Previous experience in a hotel or customer service is an advantage</li><li>Willingness to work shifts, weekends, and holidays</li></ul>Job Type: Full-time

HOTEL RECEPTIONIST

Explore 447+ Guest experience agent arabic speaker in Manama this September. Find roles across top companies and apply now to boost your career.

447 guest experience agent arabic speaker jobs IN Manama

Guest Experience Agent - Arabic Speaker

Guest Experience Agent - Arabic Speaker

Head of Guest Experience

Hotel Front Office & Guest Services Staff

Female Restaurants Area Manager -Arabic Speaker/ Local Hiring

GUEST EXPERIENCE SUPERVISOR

HOTEL RECEPTIONIST